
International Journal of Services, Economics and Management
2010 Vol.2 No.1
Pages | Title and author(s) |
1-29 | An e-services reference model to streamline the Global Village GridSeyyed Mohsen Hashemi, Mohammadreza Razzazi DOI: 10.1504/IJSEM.2010.029789 |
30-45 | Factors that mitigate employee job stress in the service industryAmarjit Gill, Nahum Biger, Smita Bhutani DOI: 10.1504/IJSEM.2010.029790 |
46-58 | IT project risk assessment methods: a literature reviewShan Liu, Jinlong Zhang DOI: 10.1504/IJSEM.2010.029791 |
59-79 | Knowledge management in businesses using service-oriented architecture – a practical implementation of Topic Maps using a case study of AmazonMeghana Rao, Tugrul U. Daim DOI: 10.1504/IJSEM.2010.029792 |
80-108 | The effect of e-service quality on customers' satisfaction in banks operating in Jordan: an empirical investigation of customers' perspectivesMohammed T. Nuseir, Mamoun N. Akroush, Bushra K. Mahadin, Abdullah Q. Bataineh DOI: 10.1504/IJSEM.2010.029793 |