International Journal of Services, Economics and Management (IJSEM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Services, Economics and Management

Pages	Title and author(s)
209-232	Does service quality implementation mediate the relationship between technical service quality and performance: an empirical examination of banks in Jordan Mamoun N. Akroush DOI: 10.1504/IJSEM.2009.022964
233-249	The impact of customer education on customer participation, functional service quality and trust in restaurant services Cheng-Yue Yin, Xue Yang DOI: 10.1504/IJSEM.2009.022965
250-266	Agent's quest for reputation and referrals from past and present customers as the agent's source of business Goitom Tesfom, Dawit Zerom DOI: 10.1504/IJSEM.2009.022966
267-283	Research on configuration and innovation of service supply chain: a case study Hua Song, Kangkang Yu DOI: 10.1504/IJSEM.2009.022967
284-300	Hiring candidates through references Rajib Lochan Dhar, Manju Bhagat DOI: 10.1504/IJSEM.2009.022968
301-313	Formal and relational incentives in BPO relationship management Li Shuangyan, Wan Difang, Shi Yarong DOI: 10.1504/IJSEM.2009.022969