International Journal of Services, Economics and Management (IJSEM)

International Journal of Services, Economics and Management

2009 Vol.1 No.3


Pages Title and author(s)
209-232Does service quality implementation mediate the relationship between technical service quality and performance: an empirical examination of banks in Jordan
Mamoun N. Akroush
DOI: 10.1504/IJSEM.2009.022964
233-249The impact of customer education on customer participation, functional service quality and trust in restaurant services
Cheng-Yue Yin, Xue Yang
DOI: 10.1504/IJSEM.2009.022965
250-266Agent's quest for reputation and referrals from past and present customers as the agent's source of business
Goitom Tesfom, Dawit Zerom
DOI: 10.1504/IJSEM.2009.022966
267-283Research on configuration and innovation of service supply chain: a case study
Hua Song, Kangkang Yu
DOI: 10.1504/IJSEM.2009.022967
284-300Hiring candidates through references
Rajib Lochan Dhar, Manju Bhagat
DOI: 10.1504/IJSEM.2009.022968
301-313Formal and relational incentives in BPO relationship management
Li Shuangyan, Wan Difang, Shi Yarong
DOI: 10.1504/IJSEM.2009.022969

 

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