
International Journal of Services, Economics and Management
2009 Vol.1 No.3
Pages | Title and author(s) |
209-232 | Does service quality implementation mediate the relationship between technical service quality and performance: an empirical examination of banks in JordanMamoun N. Akroush DOI: 10.1504/IJSEM.2009.022964 |
233-249 | The impact of customer education on customer participation, functional service quality and trust in restaurant servicesCheng-Yue Yin, Xue Yang DOI: 10.1504/IJSEM.2009.022965 |
250-266 | Agent's quest for reputation and referrals from past and present customers as the agent's source of businessGoitom Tesfom, Dawit Zerom DOI: 10.1504/IJSEM.2009.022966 |
267-283 | Research on configuration and innovation of service supply chain: a case studyHua Song, Kangkang Yu DOI: 10.1504/IJSEM.2009.022967 |
284-300 | Hiring candidates through referencesRajib Lochan Dhar, Manju Bhagat DOI: 10.1504/IJSEM.2009.022968 |
301-313 | Formal and relational incentives in BPO relationship managementLi Shuangyan, Wan Difang, Shi Yarong DOI: 10.1504/IJSEM.2009.022969 |