International Journal of Qualitative Research in Services (IJQRS)

International Journal of Qualitative Research in Services

2015 Vol.2 No.1

Book Review

Pages Title and author(s)
1-12Service blueprinting and process-chain-network: an ontological comparison
Yahya Kazemzadeh; Simon K. Milton; Lester W. Johnson
DOI: 10.1504/IJQRS.2015.069775
13-27Voices of experience: service users as advisors in a research project on the needs of homeless women
Hilary Abrahams; Joe James; Lucy Powell; Emma Williamson; Karen Morgan; Ailsa Cameron; Lorna Henry
DOI: 10.1504/IJQRS.2015.069777
28-46An interpretive structural modelling for sustainable healthcare quality dimensions in hospital services
Faisal Talib; Zillur Rahman
DOI: 10.1504/IJQRS.2015.069780
47-61Customer participation in services: a framework for process design
Marlene Amorim; Philip Moscoso; Alejandro Lago
DOI: 10.1504/IJQRS.2015.069781
62-80Thailand's perceived medical tourism service quality: a content analysis of international patients' online testimonials
Michael Guiry; Theresa Ann Vega
DOI: 10.1504/IJQRS.2015.069793