International Journal of Qualitative Research in Services (7 papers in press)
TERRORISM AND TOURISM IN THE HOTEL INDUSTRY IN TANZANIA: A CASE OF NORTHERN REGIONS
by Hellen Meshack, Sadananda Prusty
Abstract: The Northern regions of Arusha, Kilimanjaro and Manyara have an incredible number of tourists attractions and therefore an increasing number of hotels to host guests. This paper examines preparedness of a terrorist attack by the hotel industry with the northern regions as the case study. Over the years, terrorists have bowed to hotels as one of their major target. An in-depth interview with five interviewees having over fifteen years of experience revealed that all the tourist hotels that are members of Hotels Association of Tanzania (HAT) have some preparations by having fire extinguishers, CCTV cameras installation, security guard personnel, employees training, and use of metal detectors. Tourist hotels studied are from three star level as posited by the interviewees since most Tanzania hotels are un-graded. Through observation, some non-members of HAT lack those minimal security measures observed in HAT members. Moreover, high turnover of employees requires ongoing training on security.
Keywords: tourism; terrorism; hotel industry; safety management; security.
The Airbnb Effect: How Tourist Destinations are addressing Short Term Vacation Rentals
by Jerome Agrusa
Abstract: This study examined the effect of Short Term Vacation Rentals (STR) on two tourist destinations, an up-and-coming tourist destination Japan, and an established tourist destination Honolulu, Hawaii. The governments role in both destinations have addressed the introduction of STRs or Airbnb along with their legislative position. Each of the destinations selected for this study have addressed the issue of STRs or Airbnb in their own, unique way.
Keywords: Airbnb; Short Term Vacation Rentals (STR); Government regulations; Effects on residents.
Ethics of Government Regulation of IT How To View Them And The Implications
by Brian Galli
Abstract: People have homes to shelter and protect their valuables. They are contained, and some even have alarm systems. Most people choose to lock up their money in a bank account so that no one can steal it from under the mattress. As a matter of convenience, when the computer came along, peoples personal information got stored in a computer system. This is very much like the way money is saved in a wallet. Others want to get that valuable commodity (whether it is the money in a purse or the information from a website). Then, along came the government, who decided that it was time to put some laws in place. These laws were meant to protect consumers from theft or violation of their information when it is stored on computers. The purpose of this paper is to decide if the government is doing enough to protect the public by asking the following: are we safe from computer hackers, and is the government doing enough to prepare?
Keywords: Information technology; identity theft; hackers; government regulations.
The emergence of defense contractors as knowledge workers: An analysis of expansion opportunities into BRIC nations
by Daniel Thoman, Robert Lloyd, Mallory Milstead
Abstract: This paper provides an examination of the potential for U.S. private defense firms to expand into the four BRIC nations: Brazil, Russia, India, and China. Specific attention is placed on the role of knowledge workers as a means to achieve this expansion. Furthermore, this paper aims to identify which nation among these four presents the greatest potential for international expansion of the U.S private defense services industry with respect to projected economic opportunity in the defense sector as well as the operational risks and challenges of conducting business in these countries. Several key indicators of opportunity, risk, and challenge were identified, and each BRIC nation was analyzed and ranked with respect to the other four on each of these defined measures. The resulting aggregate rankings conclude that China presents the greatest potential for successful globalization of professional defense services, followed closely by India.. Subsequently, Russia and Brazil appear to have the least potential for international expansion in this industry according to the findings of this research.
Keywords: defense contractor; knowledge worker; service provider; BRIC.
Towards a theory of integrated empowerment: A service ecosystems agenda for future
by Milind Mandlik, Djavlonbek Kadirov
Abstract: This paper broadens the current understanding of the empowerment phenomenon within the service ecosystems framework. We reviewed and critically analyzed extant literature on empowerment theory and noted that the micro-level conceptualization of empowerment heavily relies on forms of power grab/power share/power transfer to achieve outcomes of power symmetry, also called the state of empowerment. We go beyond current understanding of empowerment as a micro-level (enabling) phenomenon, proposing and arguing for a macro-level conceptualization, coined integrated empowerment, in which each entity/participant within a given ecosystem is imparted with the required autonomy (power) to participate in a way that enhances the overall health of the service ecosystem. Integrated empowerment creates/constructs episodes of service provisioning, and service provisioning is only possible because of integrated empowerment. This paper prompts future research exploring the concept of integrated empowerment and contributes to the current understanding of the empowerment phenomenon and its integral role in service provisioning.
Keywords: Consumer Empowerment; Integrated Empowerment; Service Ecosystems; Service-Dominant Logic.
REIT Dividend Payout: Evidence from the Asia Market
by JIAJIN CHEN
Abstract: Previous studies of real estate investment trust (REIT) on dividend policies have focused primarily on REITs listed in the United States (U.S.). These studies found that REITs in the U.S. usually distribute dividends not bounded by the tax regulation requirement. The dividend distribution by REITs is negatively related to firm performance including return on assets and growth in earnings. Furthermore, the managers tend to take advantage of the weak monitoring by paying lower dividends. This study, focusses on the new emerging REITs market to examine the determinants of REITs dividend payout (selected from five countries or regions in Asia). The preliminary findings demonstrate that the dividend payout level for these REITs is negatively associated with returns on assets which support the agency cost theory. The results also show that the dividend payout level is negatively correlated with board size, which indicates that REITs pay low dividends with weak internal governance monitoring. The effective servicing of these emerging markets may help to ensure quality practices and accountability in these rapidly developing markets.
Keywords: Real Estate Investment Trust; Dividend policy; Asia real estate market.
Do Board Member Duties of Care, Loyalty, and Obedience Matter in a Disaster?
by Abeni El-Amin
Abstract: Current disaster examples illuminate shortcomings of for-profit nursing homes in times of crisis. Research indicates nonprofit incorporation minimizes oversight vulnerabilities due to board obligations to duties of care, loyalty, and obedience. For-profits may be leaner, more proficient, and therefore more adaptable to changing organizational or governmental standards, but benefits associated with nonprofit nursing home management more than makeup for associated deficiencies. As nursing home populations are a vulnerable group in disaster situations, recommendations are that for-profit and not-for-profit nursing homes establish an advisory committee of stakeholders for disaster preparedness to work in conjunction with the existing crises management team (CMT) of the nursing home; maintain strict adherence to federal and state crisis management plans (CMP) regulations; target, employ, and execute public CMP support strategies; and increased preparedness training of all staff, area, first respondents, residents of capability, and the guardians of residents.
Keywords: nursing home; disaster preparedness; risk mitigation; crisis management plans.