International Journal of Quality and Innovation (IJQI) Inderscience Publishers - linking academia, business and industry through research

International Journal of Quality and Innovation

Pages	Title and author(s)
115-133	The relationship of organisational culture and effectiveness of internal process change in civil service Norliza Eileen Ibrahim; Chorng Yuan Fung; Yen Ping Ki; Sueh Ing Su DOI: 10.1504/IJQI.2021.10040773
134-161	How can we develop academic and student surveys to measure and evaluate the quality of services at higher education institutions? Insights from a non-profit HEI in the Sultanate of Oman Zuhair A. Al-Hemyari; Waleed Al Rajhi DOI: 10.1504/IJQI.2022.10046154
162-189	CALIDENA methodology for quality infrastructure service assessment and improvement in wheat value chains Mesfin Demissie; Abdi Duga; Birhanu Beshah; Frank Ebinger DOI: 10.1504/IJQI.2021.10042006
190-230	Customer perceptions of value, satisfaction, and loyalty in the social media era: insights from electrical home appliances in an emerging economy Md Uzir Hossain Uzir; Ishraq Jerin; Abu Bakar Abdul Hamid; Ahmad Shaharudin Abdul Latiff; Ramayah Thurasamy; A.K.M. Ahasanul Haque DOI: 10.1504/IJQI.2021.10042414
231-252	Customer loyalty for retailers' growth in Bangladesh: do retailer qualities (attributes and awareness) influence satisfaction and loyalty? Ahasanul Haque; Naila Anwar Chowdhury; Md Uzir Hossain Uzir; Mohammad Shamsuddoha DOI: 10.1504/IJQI.2022.10044369