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International Journal of Quality and Innovation
Published issues
2022 Vol.6 No.2
International Journal of Quality and Innovation
2022 Vol.6 No.2
Pages
Title and author(s)
115-133
The relationship of organisational culture and effectiveness of internal process change in civil service
Norliza Eileen Ibrahim; Chorng Yuan Fung; Yen Ping Ki; Sueh Ing Su
DOI
:
10.1504/IJQI.2021.10040773
134-161
How can we develop academic and student surveys to measure and evaluate the quality of services at higher education institutions? Insights from a non-profit HEI in the Sultanate of Oman
Zuhair A. Al-Hemyari; Waleed Al Rajhi
DOI
:
10.1504/IJQI.2022.10046154
162-189
CALIDENA methodology for quality infrastructure service assessment and improvement in wheat value chains
Mesfin Demissie; Abdi Duga; Birhanu Beshah; Frank Ebinger
DOI
:
10.1504/IJQI.2021.10042006
190-230
Customer perceptions of value, satisfaction, and loyalty in the social media era: insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir; Ishraq Jerin; Abu Bakar Abdul Hamid; Ahmad Shaharudin Abdul Latiff; Ramayah Thurasamy; A.K.M. Ahasanul Haque
DOI
:
10.1504/IJQI.2021.10042414
231-252
Customer loyalty for retailers' growth in Bangladesh: do retailer qualities (attributes and awareness) influence satisfaction and loyalty?
Ahasanul Haque; Naila Anwar Chowdhury; Md Uzir Hossain Uzir; Mohammad Shamsuddoha
DOI
:
10.1504/IJQI.2022.10044369
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