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International Journal of Quality and Innovation (3 papers in press)
Building the innovation culture or increasing financial investments in Hi Tech companies - searching for the right balance by Marko Ropret, Sašo Sukič, Peter Fatur, Borut Likar Abstract: The article addresses two crucial mechanisms influencing innovation and economic results of hi tech companies: innovation culture development versus innovation financial investments, i.e. investments into R&D capacities and concrete research and innovation projects in Slovenia. The results show that innovation culture development (non-financial factors) and innovation financial investments (financial factors) have comparable influence on innovation results. At the same time, raising innovation financial investments does not grant an improvement of the innovation culture. Therefore, it is crucial to improve the companys innovation culture rather than to increase financial investments. The main reason is also related to obstacles, which are significantly smaller when managing the innovation culture. The article also provides guidance for better management of these two groups of influential factors and, consequently, the increase of innovation and business results. Keywords: Hi Tech; high and medium-high technology companies; financial innovation factors; nonfinancial innovation factors; innovation and economic results.
The significance of Supplier Performance Management in Quality Improvement by Jigar Doshi Abstract: The competitive market situation of today's global marketplace is undergoing changes. Customers demand more variety, better quality, and greater service in terms of reliability and response time. The success in this situation is very much determined by how a company forms the entire system, mainly focusing on supplier management. A supplier plays a very imperative role as the product cost, quality, and service deliverables as they are highly dependent on the supplier performance. Besides cost and quality, an efficient delivery that can respond quickly to the customer demand is also an important issue in the customer-oriented economics nowadays. The need for the development of rudimentary but effective supplier selection method and its implementation is required to improve the product quality and delivery performance, which in turns increases the customer satisfaction. This work presents a development of supplier selection and performance management framework in a construction equipment manufacturing company. The problem of customer rejection due to suppliers has been significantly reduced; almost 60% reduction whereas improvement in production delay due to non-availability of purchased material is excellent. In the past, almost production was stopped but after implementation, it has been seen hardly interrupted. The problem is reduced to only 1%. Keywords: Supplier Management; Supplier performance monitoring; Supplier Selection; Quality Management; Quality Improvement. DOI: 10.1504/IJQI.2018.10018653
A Knowledge Management Model for Enhancing Quality and Performance of Higher Education Institutions: Insights from Oman by Zuhair Al-Hemyari Abstract: The quality and performance of higher education institutions (HEIs) are crucial to the success of HEIs in the short and long run. In this paper, a knowledge management (KM) model for HEIs is developed and proposed as an appraising mechanism that can be used to identify and monitor the quality and performance areas that are important to HEIs. The conceptualisation and operationalisation of the KM model is also articulated extensively in this paper and tested rigorously using a sample of HEIs in the form of College of Applied Sciences (CASs) in Oman. The findings from the study, which produces important implications for the Ministry of Higher Education (MoHE) as well as for HEIs, generally supports the KM model as an appraising mechanism for
identifying and monitoring the quality and performance of HEIs. Keywords: performance measurements; knowledge management; modelling; repeated measures. DOI: 10.1504/IJQI.2019.10020927