International Journal of Quality and Innovation (7 papers in press)
The relationship of organisational culture and effectiveness of internal process change in civil service
by Norliza Eileen Ibrahim, Chorng Yuan Fung, Yen Ping Ki, Sueh Ing Su
Abstract: Organisational culture is pivotal for an effective internal process change. However, findings from past studies were not clear on the relationship between these two variables, particularly in the civil service. This study examined the relationship of organisational culture and the effectiveness of internal process change in a civil service department. A quantitative survey was carried out on 194 civil servants in that department. The questionnaire consisted of the internal process subdomain of the balanced scorecard organisational effectiveness survey, the organisational culture (adaptability trait) survey instrument and the respondents demographic information. The one and two-tail tests were conducted using smart partial least squares (PLS) software. The results show a positive relationship between the creating change and organisational learning indices of the adaptability trait in the organisational culture and the effectiveness of internal process change. The results show that a culture of organisational learning and adaptability could facilitate internal process change.
Keywords: organisational culture; organisational change; quality of service; internal process change; civil service.
CALIDENA methodology for quality infrastructure service assessment and improvement in wheat value chains
by Mesfin Demissie, Abdi Duga, Birhanu Beshah, Frank Ebinger
Abstract: Wheat is one of Ethiopias most important cereal crops in terms of the area of land allocated, the volume produced, and the number of farmers engaged in its production. About 4.7 million farmers produce 3.9 million tons of wheat across 1.6 million hectares of land. Despite the significant potential of the country, some challenges exist to attain wheat self-sufficiency. These challenges spread across the wheat value chain (WVC); wherein quality-related issues are prominent. Therefore, assessing the national quality infrastructure (NQI) service and offering mitigation schemes is a goal to pursue. To do so, this paper evaluates NQI services in the WVC and proposes an improvement mechanism using the CALIDENA methodology. Results show WVC is subjected to a significant number of quality-related issues mainly associated with conformity assessment service (calibration, certification, inspection, and testing) and standards. Finally, the paper concludes with recommendations for NQI service improvement to improve the WVC.
Keywords: CALIDENA; quality issues; quality improvement; national quality infrastructure; NQI; wheat value chain; WVC.
Innovation value chain: a systematic and narrative review
by Shimelis Tilahun, Eshetie Berhan
Abstract: Innovation is omnipresent in todays world. Yet, our understanding of innovation from a value chain perspective has so far been piecemeal. The present paper aims to address this knowledge gap by conducting a systematic and narrative review of the extant literature on innovation value chain. The review in the paper sheds light on the trajectories of innovation from a process to value chain perspective and highlights the elements that characterise the innovation value chain, namely knowledge sourcing, knowledge screening, firm-level knowledge diffusion, business model, realisation. The 'what', how', and 'why' of each innovation value chain element are also discussed, thereby reconciling fragmented knowledge and providing greater clarity on innovation value chain.
Keywords: knowledge sourcing; knowledge screening; firm-level knowledge diffusion; business model; realisation.
Special Issue on: Innovating Business Models Through Digitalisation Advances, Challenges, and Opportunities
Improving business models through augmented reality applications. Evidence from history, theory and practice
by Daniele Leone, Maria Cristina Pietronudo, Luca Dezi
Abstract: The higher complexity of managing multiple and fast-changing business models might push innovators to use more sophisticated technologies such as augmented reality (AR). The article proposes a detailed observation of the passage from virtual reality to the use of AR, highlighting, especially, the capability of AR in improving business models. Thus, research question of the study is: how does augmented reality determine improvement of the business models? Analysing the historical background, the contribution of recent studies, and the applications results in various sectors (e.g., the military, medicine, automotive, and retail), a conceptual model is proposed. We show an augmented reality influence on different business model components (e.g., proposition, value configuration, partner network, relationship, target customer, distribution channel, cost structure, and revenue model), describing several value creation improvements, value proposition, and value capture. The paper fills the literature gap related to organisations that have improved their business models by applying augmented reality systems.
Keywords: augmented reality; virtual reality; business models; technology; innovation.
How is digitalisation changing the business model of FinTech companies? The case study of an Italian non-bank financial institution
by Chiara Torriero, Raffaella Montera, Nicola Cucari
Abstract: Although digital transformation in the financial industry is gaining momentum in recent years, the literature exploring FinTech business models is still scant. We fill this gap by analysing, through a case study, the business model of a big bang disruptor. Specifically, we select the case of Alpha1, that is considered one of the most important players in the provision of digital lending services in Europe. We use a business model canvas, deemed as the most suitable analytical framework to this end. We find that, in the FinTech industry, the business model of a big bang disruptor is customer-oriented and its services are provided through a digital platform, in order to ensure a better user experience. Additionally, a big bang disruptor leverages partnerships with different actors to co-create value. Finally, we claim that the business model of a big bang disruptor is characterised by agility, flexibility and adaptability. We contend that these features are crucial to remain competitive in an ever-changing environment.
Keywords: digitalisation; business model; big bang disruptor; BBD; disruptive innovation; factoring; FinTech.
BMI and digitalisation: a contribution to the bibliometric debate
by Pietro Vito, Francesca Iandolo, Antonio La Sala
Abstract: The objective of this paper is to spark a debate on bibliometric methods of analysis and systematisation of scientific literature. The analysis is carried out about the impact of digitalisation on business models of firms, which are moreover currently conditioned by the pandemic emergency, but the discussion of the results and the conclusions are intuitively generalisable to any other theme. Specifically, a bibliometric analysis of our conception, that does not belong to the methods of classical bibliometry, is presented. The analysis is established on the coupling of scientific contributions by author keywords. The results obtained systematise the scientific literature according to a complementary perspective to those of the classical bibliometry and show how they lead to different but complementary conclusions, tracing the entire excursus of the analysis to the subjectivity of the scholar, contrary to what is generally shared in the literature on the objectivity of bibliometric methods.
Keywords: business model innovation; BMI; digitalisation; bibliometrics; bibliometry; servitisation; review; business models.
How big data innovate organisation's business model? A systematic literature review
by Emilia Romeo, Nicola Capolupo
Abstract: Research in business model innovation (BMI) has dramatically spread over the last decade. The increasing availability of data and the related possibility to exploit them with analytic has sparked a brand-new discussion: how big data (BD) could generate innovation processes that lead firms to reinvent themselves? This paper aims to identify the main constructs questioned by the literature on the BD and BMI connection. It provides the analysis of academic literature indexed in Scopus, adopting a systematic literature review approach conducted with the PRISMA methodology, and carried out with a third type content analysis. Following trends for BD and BMI has been finding and discussed.
Keywords: big data; business model innovation; BMI; business model; organisation; systematic literature review; SLR; data-driven innovation.