International Journal of Process Management and Benchmarking (IJPMB)

International Journal of Process Management and Benchmarking

2023 Vol.15 No.1

Pages Title and author(s)
1-24The strategic framework of a three-phase implementation model for maintenance practices in Indian small and medium enterprises
Simranjit Singh Sidhu; Kanwarpreet Singh; Inderpreet Singh Ahuja
DOI: 10.1504/IJPMB.2023.132690
25-45Study on the queuing characteristics of MX/G/1 queuing model of stages of service with multi vacation policy and setup time phase
P. Vignesh; S. Srinivasan; S. Maragatha Sundari; C. Swedheetha
DOI: 10.1504/IJPMB.2023.132657
46-72Experimental investigation on the performance variations of three different work piece materials in EDM with variation of thermo-physical properties
Sunita Sethy; Rajesh Kumar Behera; Jaydev Rana; Kamalakanta Muduli
DOI: 10.1504/IJPMB.2023.132659
73-89Designing and obtaining an organisational DNA model (case study: public organisations and companies in Isfahan province)
Mohammad Mohsen Mirbagher; Sayyed Mohsen Allameh; Seyed Ali Siadat
DOI: 10.1504/IJPMB.2023.132667
90-106A case study analysis for implementing a BPR project at a global ICT company
Minwir M. Al-Shammari
DOI: 10.1504/IJPMB.2023.132660
107-130Workplace incivility and frontline employees' capacity to satisfy customers: what stands in-between?
Nguyen Hong Quan; Vu Phuong Linh; Pham Ngoc Anh; Vu Quynh Chi; Nguyen Kim Thanh; Duong Minh Hang
DOI: 10.1504/IJPMB.2023.132666
131-148Application of interpretive structural modelling for analysis of factors of friction-based additive manufacturing
A. Ranjith Raj; S. Vinodh
DOI: 10.1504/IJPMB.2023.132671