Forthcoming articles

International Journal of Process Management and Benchmarking

International Journal of Process Management and Benchmarking (IJPMB)

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International Journal of Process Management and Benchmarking (32 papers in press)

Regular Issues

  • Reliability Analysis of Variables of Environmental Management in Indian micro scale industries and SMEs   Order a copy of this article
    by D.R. Prajapati, P.J. Singh, Amit Kumar Tanwer 
    Abstract: Performance parameters of Environmental Management System (EMS); based on HR dimensions and organizational dimension are important measures for the successful implementation of EMS in any manufacturing industry. This paper identifies the various EMS variables for the successful implementation EMS in the small and medium enterprises (SMEs) of India. Various measures of collected data of survey of Indian micro scale industries and SMEs have been validated and analysed by using SPSS software. The collected data have been analysed by statistical tools like importance-index and Corrected item minus total correlation (CIMTC) methods and reliability of these data has been tested by Cronbachs alpha (α) analysis. The computed results show that the identified measures are highly reliable for implementation of EMS in Indian SMEs. This study shows that 53 items out of 54 items of 9 variables are having the values of Cronbachs alpha (α) more than 0.70 and it shows that the collected data are highly reliable for Indian SMEs. It is also found that the values of Cronbachs alpha for the employees empowermentʼ and ʻTraining and awareness are above 0.80 and rest variables have the values of Cronbachs alpha (α) in the range of 0.50-0.80 for micro scale Indian industries.
    Keywords: Small and Medium Enterprises (SMEs); Environmental Management System (EMS); Environmental Performance (EP); Cronbach’s alpha; Importance-index and CIMTC.

  • Using AHP and TOPSIS techniques for assessment of multi-skilled workforce in manufacturing industry   Order a copy of this article
    by Abdelhamid Zaki, Bahia Benchekroun, Mohammed Benbrahim 
    Abstract: Companies are always looking for optimizing the use of their material resources and human resources. Nowadays, the issue of competency is important and crucial in industry. To perform a given task by two operators having the same qualification, performance achievement varies, which introduces the concept of individual competence level. This article presents an assessment method of multi-skilled workforce. In this paper, we provide a useful model to solve workforce assessment problems. We discuss how to consider the differences and similarities between acquired level and required level. The objective of our method is to present a combination of AHP technique and TOPSIS technique to assess the individual competence level.
    Keywords: Multi-skilled workforce; activities; assessment; individual competence level; FMEA; AHP; TOPSIS.

  • Ranking the Performance of Indian Public Sector Bank using Analytic Hierarchy Process and Technique for Order Preference by Similarity to an Ideal Solution   Order a copy of this article
    by Shivani Guru, Debendra Mahalik 
    Abstract: Measuring the performance of the bank and determining the key factor relating to its efficiency and effectiveness in gaining popularity in the recent time period. Efficient operation system is crucially important for banks. In such facet ranking of the bank is becoming essential. Ranking will help the bank in improving their performance with respect to self and other. The present paper seeks to measure the performance and propose a method to rank Indian public sector banks by combining some multiple criteria decision making tools like AHP and TOPSIS. To know the degree of relation between the different set of variables correlation test is applied. For the study purposes, all public sector banks are considered. Results interpret an alternative ranking of the banks. Finally, this paper provides better vision to focus on the area of improvement in comparison to others banks.
    Keywords: Banking; Efficiency; Analytic Hierarchy Process; TOPSIS; Performance ranking.

  • Development of geometry spot weld distribution model to improve efficiency of automotive body shop   Order a copy of this article
    by Selvam Ganesan, Prince Arockia Doss S 
    Abstract: In conventional car body process planning, parts and spots of an assembly get evenly distributed in geometry fixtures (or) stations. The remaining spots, over and above the cycle time of the geometry stations are moved to re-spot stations. Global trend of geometry and re-spot fixture distribution indicates that percentages of Geometry fixtures are higher in manual body shops with less than 40% of automation. The percentage of geometry stations varies up to 14% in 100% automated body shops. This trend shows the inappropriate planning of geometry and re-spot stations for manual and automated lines. The main focus area in the conventional planning is to set geometry through balanced distribution of parts and spots. Productivity is often not considered as the top priority. A geometry spot distribution model has been developed to resolve this concern. The proposed model can be used to calculate the appropriate geometry and re-spot stations required for a lean body shop. Improvement in quality establishment and productivity of the body shop are discussed in this paper with case studies. The developed methodology for appropriate spot weld distribution among the welding stations for body shop is simple to use for the product and process designers during any new product development phase. This can also be used for optimization of any existing cells of body shops.
    Keywords: Productivity; Geometry Station; Re- Spot Station; Body Shop; Weld Shop; Body-In-White (BIW); Floor space reduction; Process planning.
    DOI: 10.1504/IJPMB.2018.10020873
    by Leyla Gamidullaeva, Alexey Finogeev, Sergey Vasin, Vardan Mkrttchian, Artiom Berezin 
    Abstract: Today there is a necessity of developing a unique market behaviour strategy using own competitive advantages to reach the highest scores of real competitive ability of a sector. The driving force of the competition law requires companies to have thorough strategies to improve the quality of produced goods, to decrease production costs and to increase labour efficiency. In this context the use of benchmarking tools to improve innovation efficiency at companies is an important task. The present work considers decision-making models and methods regarding company's competitiveness management in terms of benchmarking. The model of competitive interaction introduced in the article in the form of a system of coupled Van-der-Pol equations with time lag was successfully tested in radio physics and now is successfully applied in economics. The article demonstrates the application of the given system to describe benchmarking of different economic companies.
    Keywords: benchmarking; digital economy; Big data; enterprise management system; systems of decision-making support; innovation activity; system of Van der Pol equations with time lag; mathematics.
    DOI: 10.1504/IJPMB.2020.10016986
  • Effect of Perceived Support on Employees Voice Behavior Through the Work Engagement: A Moderator Role of Locus of Control   Order a copy of this article
    by Alhamzah Alnoor, Hasan Abdullah, Man Ismail, Esraa Yaqoub 
    Abstract: This study primarily aimed to identify the direct effect of perceived support on the employees' voice behaviour in the workplace. It examined knowledge interactive impact of locus of control on the perceived support of work engagement. Accordingly, this study was built on literature of voice behaviour and as such, it employed a survey methodology. The study focused on a government sector firm, specifically Basra Electricity Production. The data collection tool used is the questionnaire and it was distributed to 333 employees in the firm. The collected data was analysed using AMOS version 22. Based on the results, work engagement fully mediates the relationship between perceived support and employee voice behaviour, while external locus of control moderated the relationship between perceived support and work engagement. Suggestions were provided for several avenues for future studies.
    Keywords: Perceived support; work engagement; employee voice behavior and locus of control.

  • How to increase organizational learning and knowledge sharing through human resource management processes?   Order a copy of this article
    by Reza Salehzadeh, Morteza Seddighi, Ehsan Ebrahimi 
    Abstract: The purpose of this paper is to examine how human resource management (HRM) processes and knowledge sharing affect organisational learning within the context of steel industry. Drawing from the literature on HRM, this study hypothesises and tests the relationship between HRM processes, knowledge sharing and organisational learning. The authors used survey research to collect the data. The PLS path modelling approach was used to analyse the data and the conceptual model. The empirical results from the structural model suggest that three out of five HRM processes (i.e., training, job design and job quality) influenced knowledge sharing. Furthermore, knowledge sharing was a direct antecedent of organisational learning.
    Keywords: Human resource management processes; knowledge sharing; organizational learning; structural equation modeling; steel industry.
    DOI: 10.1504/IJPMB.2020.10018899
  • Enhancing the performance parameters of flexible manufacturing system using decision-making techniques   Order a copy of this article
    by Anupma Yadav, Suresh C. Jayswal 
    Abstract: Due to varying requirements of customers, it became difficult for manufacturing firms to sustain their position in the market. Because of this, firms are finding and implementing new technologies in existing system and flexible manufacturing system (FMS) is one of the solutions for this problem. FMS is an automatic manufacturing system, capable of producing a wide variety of products with good quality. However, the cost of implementing FMS is high. So, decisions related with various parameters in implementing and managing the system, is one of the crucial steps in FMS. In present work, emphasis is done on developing a methodology that can make an appropriate decision of selecting best experiment level, by using simple calculations that can save money and time. For doing so, a relative study of decision-making approaches that combines Shannon entropy and weighted aggregated sum product assessment (WASPAS) method is performed for solving the selection problem of operating conditions. Criteria's weight is calculated first by Shannon entropy method. Later, alternatives were ranked by using calculated weights in WASPAS method. Based on obtained ranking, management could take verdicts for refining the performance parameters of the system.
    Keywords: Selection; factor-level; shannon entropy method; weighted aggregated sum product assessment; flexible manufacturing system.
    DOI: 10.1504/IJPMB.2020.10018900
  • Classification of Indian Tea Supply Chain - in Context of Assam   Order a copy of this article
    by Tripti Paul, Sandeep Mondal 
    Abstract: There exists insufficient literature on classification and taxonomy of Indian tea supply chain (TSC), so the basic objectives of this study are to identify the existing TSCs and classify them accordingly. The paper is based on a three-year detailed field study on TSC in Assam which encompasses tea-estates, small tea gardens (STGs), bought leaf factories (BLFs), research institute, auction centres, branding companies, tea distributors, and retailers. The paper presented an incorporated structure that includes all the stakeholders with their roles in tea value chain. This has not been reported in previous research. The study also develops an integrated tea supply chain framework and apart from this, classifies the tea supply chain in context of Assam, India. The present study will help further research to optimise business operations and maximising the profit of the Indian tea industry.
    Keywords: Tea Industry; Tea Research Center; Tea Estate; Small Tea Garden; Plucking; Tea Factory; Bought Leaf Factory; Tea Auction Centre; Tea Branding Company; Value Chain; Supply Chain Framework.
    DOI: 10.1504/IJPMB.2020.10018901
  • Using queuing models to set the right parking price   Order a copy of this article
    by Baruch Keren, Yossi Hadad 
    Abstract: This paper applies queuing models (M/G/N/N) to determine the right price for parking, given that the arrival rate and the staying time depend on the parking price. The models explore the payment per hour and the entrance fee models, with one or several customer types, and where each customer type faces different prices (price discrimination). The models are also applicable for cases where the objective function is to set the park occupancy rate at a desired level. The analysis of the numerical examples demonstrates the applicability of the models and provides some interesting insights about the setting of the correct parking price under the appropriate pricing scheme. The conclusion is that one of the most important tools for process management and benchmarking of a car park is the parking pricing.
    Keywords: parking pricing; queuing models; M/G/N/N; parking occupancy; revenue; benchmarking.
    DOI: 10.1504/IJPMB.2020.10019034
  • Engaging leadership, engaging environment, engaging job, and engagement   Order a copy of this article
    by Hasan Hosseini, Maryam Firouznia, Sayyed Mohsen Allameh 
    Abstract: The arrival of new workforce generation would necessitate a leadership type transcending traditional boundaries. Organisations must strive to develop a supportive work climate which inspires, strengthens and connects employees to perform their tasks vigorously. This paper primarily seeks to investigate the relationship between engaging leadership and work engagement. With reference to empirical studies and existing research on leadership and work engagement, a positive association between engaging leadership and work engagement mediated by engaging job and engaging environment is confirmed. More importantly, this study deals with the paucity of the structured literature regarding work engagement determinants, and offers a holistic model providing a logical ground for identifying empirical indicators and hypotheses to verify the theory. Apart from extending engaging leadership dimensions, certain paradigms are proposed for jobs and work environment to facilitate work engagement.
    Keywords: Work Engagement; Engaging Leadership; Engaging Environment; Job Meaningfulness; Job Resources.
    DOI: 10.1504/IJPMB.2020.10019257
  • Holistic Approach of Optimizing Cross-Docking In Supply Chain   Order a copy of this article
    by Jyoti Mishra 
    Abstract: An initiative took in 1930s by the US trucking industries, cross-docking. The aim behind the initiative was to have lower inventory levels and optimised lead times by having an unbroken flow of product/material from the supplier to the end-customer. In order to have the seamless flow one must ensure that the operations are synchronising. Hence the optimisation of the overall supply chain to be more efficient in terms of lead time and cost, requires an interconnected and explicable connection of all the factors that has to be taken into consideration. The study conducted takes a real time model as an example and illustrates how cross-docking can be managed more holistically to synchronise cross-docking operations at the distribution centre with its inbound and outbound network logistics.
    Keywords: Cross-Docking; lower inventory; lead time; inbound; outbound; operations; synchronize; optimization; efficient; holistically; distribution centre; logistics; management; supply chain.
    DOI: 10.1504/IJPMB.2020.10019284
  • Linking Social Disruption and Firm Performance   Order a copy of this article
    by Satyendra Kumar Sharma, Saurabh Chadha, Himanshu Seth 
    Abstract: Traditionally the companies were focused on cost reduction by compromising its payoffs to maximise the entire supply chain's profit and its sustainability. Nevertheless, a new concept of socially responsible supply chains can overcome the limitations of traditional model and enhance the company's performance in consideration to triple bottom line approach. Most of the studies done empirically investigates and provide a conceptualised framework on supply chain sustainability but a dearth of studies impacting the socially responsible supply chain effect on the performance of firm, financially as well as socially creates a need of more research in this area. This study focused on four different events of social issues that hampered the company's performance in terms of share prices, revenues, profits and overall image in the eyes of stakeholders. The study includes qualitative as well as quantitative analysis to know the impact of social issues on supply chains leading to disruptions.
    Keywords: Supply Chain Management; Sustainability; Event Study; Firm Performance; Social issues.
    DOI: 10.1504/IJPMB.2020.10021015
  • A Vendor Recommendation Model using Neural Networks   Order a copy of this article
    by Satyendra Kumar Sharma, Sajeev Abraham George 
    Abstract: Suppliers today are considered as a logical extension to a firm that provide critical inputs to its processes. Supplier performance evaluation is vital for any firm to carry out supplier selection and to practice effective supply chain management. Further, the supplier performance measurement system should continuously evolve in a company as a process for improving the capabilities, execution effectiveness and efficiency. Though the supplier performance systems have been well investigated in the literature, only very few studies have proposed an order-based supplier selection approach that takes into account the changing priorities of the customer. The research tries to address this gap by attempting to establish a dynamic linkage between customer order priorities and supplier characteristics. A neural network model for the order driven vendor recommendation system that ranks the suppliers as per the requirements of the order has been proposed.
    Keywords: Vendor Selection; Neural Network; Case Application.
    DOI: 10.1504/IJPMB.2020.10021019
  • Machinability model and multi-response optimization of process parameters through regression and utility concept   Order a copy of this article
    by Ashok Kumar Sahoo, Amlana Panda, Bijaya Bijeta Nayak, Ramanuj Kumar, Rabin Kumar Das, Ramesh Kumar Nayak 
    Abstract: Over the years, it is essential to produce appropriate dimensional with quality parts for the use in various automotive components. This paper presents modelling and multi-optimisation exploration on the hard part turning of EN 24 grade steel at 48 HRC with coated carbide multilayer inserts for three roughness factors (Ra, Rz, and Rt). Taguchi L16 orthogonal design with three input parameters and three quality characteristics output was applied to suitably model the process requirements. The second model provides a high coefficient of determination (R2 = 0.98 for Ra, 0.97 for Rz and 0.95 for Rt respectively) compared with the linear model that demonstrates high significance. The ideal parametric setting for different multiple quality features was found to be the depth of cut (0.4 mm), feed rate (0.04 mm/rev) and cutting speed (200 m/min) respectively. The multi-responses optimisation has been simultaneously performed using Taguchi method and the utility concept.
    Keywords: Hard turning; multilayer coated carbide; surface roughness; regression; utility concept.
    DOI: 10.1504/IJPMB.2020.10021147
  • Application of Artificial Neural Network Techniques in Computer Aided Process planning- A review   Order a copy of this article
    by Natarajan Krishnan, Gokulachandran J 
    Abstract: Computer aided process planning (CAPP) bridges the gap between computer aided design and computer aided manufacturing. CAPP research includes neural network approaches, knowledge-based techniques, Petri nets, agent- based, fuzzy set theory, genetic algorithm, standard for the exchange of product model data (STEP)-Compliant CAPP and internet-based techniques. This study mainly focuses on the application of the artificial neural network (ANN) techniques in CAPP because of their learning ability and huge potential toward dynamic planning. The role of an artificial neural network in feature recognition, machine selection, operation and machine tool selection are emphasised in detail in this survey paper.
    Keywords: CAPP; Artificial Neural Networks; ArtificialIntelligence; VariousApproaches; Manufacturing.
    DOI: 10.1504/IJPMB.2020.10021148
  • On the benchmarking of port performance. A cosine similarity approach   Order a copy of this article
    by Iñigo L. Ansorena 
    Abstract: The measurement of port performance is not a simple task since there are many variables involved in port operations. Some industry standards are based on key performance indicators, which are the basis to provide management information for planning and control. We propose the use of cosine similarity to gain a better understanding of performance indicators. The concept of cosine similarity is particularly interesting when searching for similarities in big datasets. The name derives from the term direction cosine, i.e., two vectors are maximally similar if they are parallel (maximum value of cosine), and maximally dissimilar if they are perpendicular (90
    Keywords: benchmarking; port performance; past performance; data visualization; cosine similarity; similarity search; big dataset; containerships; measuring; weighted edges; graph theory; complex network.
    DOI: 10.1504/IJPMB.2020.10021149
  • Towards a new maturity model of industrial performance improvement based on ISO 9001: version 2015 and VDA6.3: version2016   Order a copy of this article
    by Badr Elwardi, Anwar MEDDAOUI, Ahmed MOUCHTACHI, Ahmed EN-NHAILI 
    Abstract: In this science research explosion century, the competitive economic environment and manufacturers are forced to follow the development and changes to protect their existence with respect of delay, quality and cost challenges, therefore lean manufacturing concepts become part of solution. Contrariwise some manufacturers, especially small and medium-sized enterprises (SME) suffer to implement these concepts. This paper's purposes are to define an advanced model of lean manufacturing system (LMS) based on ISO:9001 version 2015 principles and VDA6.3 version 2016 norm, and suggest a maturity model to evaluate the maturity level of LMS which has been confirmed through a statistical studies. Nevertheless, few works related to this field make academic research and industry closer, our work falls within this context through the industrial productivity improvement. This paper proposes also some research perspectives aiming to complete this research axis by enhancing the presented model through other industrial experiments and studies.
    Keywords: ISO9001; lean manufacturing system; key performance indicators; maturity model; VDA; LSRO Model.
    DOI: 10.1504/IJPMB.2020.10025613
  • Analyzing Key Indicators of Website Service Quality Using Kano and DANP Hybrid Model   Order a copy of this article
    by Reihaneh Alsadat Tabaeeian, Milad Fahimi 
    Abstract: The purpose of this paper is to identify key indicators for improving the quality of the website and ranking them in the context of hotel industry A survey involving tourists who use websites for booking hotel rooms has been conducted Data were gathered by using a Kano questionnaire and a pairwise comparison based on DANP model Data analysis in this research was based on the Kano integrated tools and multi-criteria decision making using Super Decision and Excel software The empirical results of the Kano model suggest customers considered the criteria of information, trust, ease of use as a must be indicator Interactivity, relative advantage and intuitive operations are classified as one-dimensional features and attractive indicator include response time, visual appeal, innovativeness, emotional appeal, consistent image and tailored communication Meanwhile, the variables related to the must be indicator have the most important, and then the one-dimensional variables and finally attractiveness indicator were obtained next rank from the customer's point of view.
    Keywords: E-service; website service quality; kano model; DANP; user behavior; hotel industry.
    DOI: 10.1504/IJPMB.2020.10028883
  • Towards a LSRO model of industrial performance improvement: A case study of LSRO model implementation in an industrial SME   Order a copy of this article
    by Badr Elwardi, Anwar MEDDAOUI, Ahmed MOUCHTACHI, Ahmed EN-NHAILI 
    Abstract: The globalisation recognised in this century engages the third world to a strange competitive economic environment, the Moroccan Government highlights some emergency decisions to support the small and medium enterprises (SME) like decrease taxes and facilitate enterprise creation cost and procedure however those actions remain insufficient toward the external promotion reflected on delay, quality and cost of products and services. Hence, emergence of lean manufacturing system (LMS) came to resolve this problem by improving productivity, management system. However, for many manufacturers, especially SME, these concepts stay very difficult to implement and maintain. In this perspective, this work aims to overcome the optimum steps to install the advanced LSRO model to improve both productivity and performance with low cost. These implementation steps of LSRO model has been proposed through a case study relating basic concepts of LMS and management by objectives (MBO). Nevertheless, few works related to this field make academic research and industry closer, our work falls within this context through the industrial productivity improvement. This paper proposes also some research perspectives aiming to complete this research axis by enhancing the presented model through other industrial experiments and studies.
    Keywords: ISO 9001:2015; lean manufacturing system; key performance indicators; maturity model; VDA6.3:2016; LSRO Model.
    DOI: 10.1504/IJPMB.2020.10029419
  • Explaining the Role of Human Resources Management Tasks in Organizational Learning and Model Designing through Grounded Theory in Eghtesad Novin Bank   Order a copy of this article
    by Moslem Salehi, Ali Shaemi Barzoki, Mohammad Esmaeil Ansari, Ali Rabbani Khorasgani 
    Abstract: There has been a growing interest among scholars in intangible organisational capitalism recent years. The main purpose of this study was to examine the role of human resources management tasks in organisational learning. In fact, efforts have been made to identify the supporting strategies and policies through which human resources management tasks affect organisational learning in Eghtesad Novin Bank, using grounded theory. In this research, theoretical sampling and deep interview (non-structured and semi-structured), observation and study of documents and reports have been used. In the process of theoretical sampling, those people were referred, who helped more in explaining codes, concepts, and categories. Axial categories included individual learning capacity, attracting and recruiting system, employee development system, service compensation and performance management system, employee relationship and participation system, organisational learning capability, information repository, organisational learning, and increased competitiveness. These propositions have been extracted in the form of 102 codes, 55 concepts and 25 categories. Titles for the categories have been selected through researchers suggestion (with reference to the research literature) and approval of participants, and have intended to have the highest possible correspondence with the propositions that they represent.
    Keywords: Learning; Grounded Theory; Human Resources Management Tasks; Individual Learning Capacity; Organizational Learning Capability.
    DOI: 10.1504/IJPMB.2020.10029863
  • “Development of a composite dynamic capability index for benchmarking new product development performance: An empirical study among industries in electronics sector”   Order a copy of this article
    by Pratap Kumar Surendran Nair, Radha Ramanan, Muhammad Shafi 
    Abstract: The study is an attempt to develop a unique composite dynamic capability index to assess the capability of the new product development (NPD) unit and benchmark its performance with respect to competition. Combining the concepts of dynamic capability, quality management capability and data envelopment analysis (DEA), a unique composite dynamic capability index is proposed. New product development (NPD) units in the electronics industry are specifically chosen for the study due to its environmental dynamism where dynamic capabilities play a significant role in maintaining competitiveness. The proposed index is validated through an empirical study among 50 NPD units in the electronics manufacturing sector. The index is able to explain 71.1% of the variance in competitive performance, 62.8% variance in customer satisfaction and 46.8% variance in development time three of the four NPD performance parameters chosen for analysis. The application of DEA suggests specific targets for improving the efficiency of the NPD process.
    Keywords: composite index development; dynamic capabilities; quality management; data envelopment analysis; new product development; performance measurement; benchmarking; multi criteria decision making.
    DOI: 10.1504/IJPMB.2020.10030893
  • Strategic Supplier Management: from contractual models to engagement partnerships   Order a copy of this article
    by Leandro Pereira, Carlos Jeronimo, João Lourenço 
    Abstract: Nowadays, it is essential to establish a good relationship between a company and its suppliers because otherwise, this relationship cannot last long. In the understanding of recent literature and empirical studies, there is still a lack of collaboration among customers and suppliers. There is a vision for short-term profit in big companies and less attention to the quality of services provided to them. The main objective of this study is to find mechanisms that make companies in the same supply chain thrive together. To this end, 15 companies that provide services to big companies in Portugal were interviewed to assess the problems and needs that exist in relation to this type of customer. The interviewed companies provided valuable information for this study. This allowed the design of two models of good practice in order to support companies in their relations with business partners.
    Keywords: Long-Term Partnerships; Quality Indicators in Contracts; Supplier Satisfaction; Procurement.
    DOI: 10.1504/IJPMB.2020.10030897
  • A conceptual model integrating key factors of ERP with implementation success: Assessment of responses from managers of selected Palestinian industries   Order a copy of this article
    by Amjad Khalili 
    Abstract: This paper aims to assess the developed enterprise resource planning (ERP) model and presents qualitative study for exploring its applicability through the verbatim responses gathered from some Palestinian managers in industries. Eight key success factors are assessed for their relations to ERP implementation. Little is known about ERP adoption from the Palestinian perspective. Few researches on ERP deployment was conducted in the developing economy of Palestine. Though, a semi-structured interview comprises four sections was developed and examined by academics so validity can be achieved. Fifteen different managers responses distributed in five industries were interviewed. A thematic Analysis utilised to show findings, which indicated that Palestinian managers have an awareness and knowledge about ERP success factors and the impact influence. Besides, ERP adoption ensures the better return on the enterprises determined investment. This paper is considered an eye opener for Palestinian managers to practice the ERP system professionally.
    Keywords: key success factors (KSF); Enterprise resource planning (ERP); model; adoption; thematic; effective; Palestine.
    DOI: 10.1504/IJPMB.2020.10030911
  • Modeling new service development using Kano, QFD, and Mathematical programming in an emergency department healthcare unit   Order a copy of this article
    by Arash Apornak, Sadigh Raissi, Abbas Keramati, Kaveh Khalili-Damghani 
    Abstract: The level of patient satisfaction is so important to know what features keeps patients most satisfied. In this research by using Kano model to determine patient satisfaction level and by integrating it in to QFD matrix to ensure that the most critical needs of patients are taken into consideration, In this paper we first identify the needs of patients in this study, which evaluated using a standard questionnaire that was designed to determine the Kano Model and by using QFD tool to evaluate current Status of the research case study in Hospital by integrating QFD-Kano model. This method can help to identify the patients needs and translate voice of patients in reality, by determining each weight of technical requirements of the study by using goal programming determine the objective function of each parameters that is evaluated in study.
    Keywords: Quality Function Deployment (QFD); Kano model; Goal programming model; New Service Development; emergency department healthcare.
    DOI: 10.1504/IJPMB.2020.10030926
  • Programming tasks in business processes like a realistic hybrid flexible Flow shop using genetic algorithms   Order a copy of this article
    by Jaime A. Arango-Marin  
    Abstract: An adaptation of the job scheduling to the programming of business process tasks is made in a hybrid flexible flow shop environment. The problem is modelled considering realistic situations: sequence-dependent task change times, malleability of batch sizes, variable transfer batch, objective function of minimising average tardiness, unrelated parallel resources and more than two stages To solve the problem, are proposed standard and modified genetic algorithms The results of the experimentation allow us to appreciate that both genetic algorithms achieve average tardiness values between 20% and 60% better than the dispatch rules with best performance of the modified genetic algorithm. The conclusions are that it is possible to schedule business process tasks as an industrial plant, that it is necessary to take account of the real environment requirements and that the best solution is reached when a smart technique adapted to the features of the problem is used.
    Keywords: Bussines Process Management (BPM); Genetic algorithms; Combinatorial optimization; Flow shop; Scheduling.
    DOI: 10.1504/IJPMB.2020.10031038
  • Developing a commercialisation model for innovative products and processes in a petroleum firm   Order a copy of this article
    by Soranart Ngamcachonkulkid, Parames Chutima, Somboon Chuaykoblap 
    Abstract: In Thailand, the petroleum industry is a major contributor to the economy as a supplier of crucial petroleum products. However, due to its geographical location, many multinational oil and gas companies have established their operations in the country. For Thai petroleum firms to remain competitive in the industry, effective commercialisation strategies of inventions to innovations can bring firms competitive advantages in terms of financial returns, business opportunities for partnerships, and advanced operations. Nonetheless, commercialisation of inventions is becoming increasingly difficult due to changes in the market. Firms operating without an explicitly established commercialisation process are at a disadvantage. The objective of this research is to develop a formal commercialisation model suitable for commercialising product and process inventions in Thailand's petroleum industry. The methodology used in this research consists of three stages as follows: 1) develop a preliminary commercialisation model; 2) refine the model; 3) apply the model to a Thai petroleum firm as a case study. As a result, two commercialisation models are developed, namely an industrial commercialisation model and a company commercialisation model.
    Keywords: commercialisation model; innovative products; petroleum firm.
    DOI: 10.1504/IJPMB.2020.10027579
  • Replenishment policy for deteriorating items with trade credit and allowable shortages under inflationary environment   Order a copy of this article
    by S.R. Singh, Shilpy Tayal, Anjali Gaur 
    Abstract: In this paper we have developed an inventory model for deteriorating items in which demand of the product is a function of expiration date. In such cases the demand for the product generally decreases as the product is nearer to its expiration date. The different cases based on the allowed trade credit period have been discussed under inflationary environment. Shortages are allowed and partially backlogged. To exemplify this model numerical examples for all the cases and sensitivity analysis with respect to important parameters have been provided. The convexities graphs and the variation in total cost with the changes in parameters are represented with the help of the graph. The objective of this paper is to find out the optimal ordering quantity by which one can minimise the total associated cost of the system.
    Keywords: deterioration; trade credit period; inflation; shortages; partial backlogging.
    DOI: 10.1504/IJPMB.2020.10027580
  • Determinants of switching intention towards mobile number portability   Order a copy of this article
    by Anil Kumar Agrawal, Monica Sharma, Praveen K. Mehrotra 
    Abstract: India has the second largest telecom network in the world after China with about 1,206 million subscribers. The sharp increase in the teledensity and further decline in the tariffs in telecom sector has contributed significantly in India's economic growth. Mobile number portability (MNP) was introduced in India in 2011 but was limited to licensed service area (LSA). Countrywide MNP was launched in India in 2015. By March 2017, MNP requests were 23.3% of mobile subscriber base in India. In this paper Indian telecom sector, MNP progress in India, MNP implementation around the world, benefits of MNP and various studies on MNP have been discussed. Porting fees, porting speed, service quality, price, switching cost, satisfaction have been found the determinants of switching based on different studies carried around the world.
    Keywords: mobile number portability; MNP; switching intention; Indian telecom sector; MNP benefits; telecom operators; determinants of switching.
    DOI: 10.1504/IJPMB.2020.10014793
  • What can we learn from process maturity models? – A literature review of models addressing process maturity   Order a copy of this article
    by Gunnar Dahlin 
    Abstract: The article provides an updated extensive literature review on process maturity. On a general level process maturity could be defined as the degree to which a process is defined, managed, measured, and continuously improved, where the aim of working with maturity is twofold, either to measure the level of maturity in order to compare with other processes or to identify improvement areas. According to the findings of this study there are areas indicating needs of further research. Firstly, the fundamentals of process management seem to be missing when describing the work with process maturity, which could affect the quality of maturity models. A second area of further research is related to the absence of approaches and methods for improving process maturity, since improving maturity is often addressed as 'what' to do, not 'how' to do.
    Keywords: maturity; process maturity; processes; maturity model; process management; quality management; total quality management; TQM; process improvement; business process management; BPM; quality maturity.
    DOI: 10.1504/IJPMB.2020.10027581
  • A study on the performance measures of the non-Markovian model of optional types of service with extended vacation, reneging process and service interruption followed by phases of repair   Order a copy of this article
    by S. Maragatha Sundari, N. Murugeswari, P. Manikandan 
    Abstract: In this study on a non-Markovian queuing framework, clients arriving in batches follow a Poisson distribution. All the arriving clients have the alternative of picking any of the N sorts of services rendered. Service time follows general distribution. In addition, the system breaks down at random. Hence the server gets into repair process of two phases based on the fault, in first phase general repair is carried out. Then in the second phase repair based on the category is followed. Likewise after the system ends up with service, the serverwill go for a necessary vacation. In addition, an optional extended vacation is followed. In this vacation time, maintenance work is carried out. An additional aspect of reneging happens during the time of break down and vacation due to impatience of the customers. By the use of birth and death queuing process the conditions overseeing the model is framed. The probability generating queue size and queuing execution measures of the model are derived. The legitimisation of the model is finished by methods for numerical illustration. The graphical portrayal gives a reasonable picture about the procedure. Also, it gives significant thoughts for decrease the system break down, reneging and for the advance of the system speedier.
    Keywords: non-Markovian queue; optional types of service; service interference; optional extended vacation; maintenance work; revamp process of two stages.
    DOI: 10.1504/IJPMB.2020.10027585
  • Analysing organisational competitiveness through sustainable manufacturing using a hierarchical approach   Order a copy of this article
    by K. Sivakumar, R. Jeyapaul, K.E.K. Vimal 
    Abstract: The paper proposes a framework for evaluating the organisational competitiveness attained through sustainable manufacturing. An assessment model using analytical hierarchal process (AHP) has been adopted for the evaluation of organisational competitiveness. A conceptual model is developed to understand the interrelationship between seven sustainable manufacturing practices and five organisational competitiveness with 14 sustainable manufacturing outputs at the intermediate level. The attainment of six organisational competitiveness is evaluated by computing the global priority scores of practices and outputs of sustainable manufacturing. The linkage matrix developed between the practices and the output of sustainable manufacturing and the output and organisational competitiveness is the significant contribution of this work that can be used by practicing managers/researchers to understand the various interactions and hence, promote the research in the field of sustainable manufacturing.
    Keywords: organisational competitiveness; sustainable manufacturing output; SMO; decision making; linkage matrix; sustainable manufacturing practices; SMPs.
    DOI: 10.1504/IJPMB.2020.10015719