Forthcoming and Online First Articles

International Journal of Process Management and Benchmarking

International Journal of Process Management and Benchmarking (IJPMB)

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International Journal of Process Management and Benchmarking (64 papers in press)

Regular Issues

  • Modeling new service development using Kano, QFD, and Mathematical programming in an emergency department healthcare unit   Order a copy of this article
    by Arash Apornak, Sadigh Raissi, Abbas Keramati, Kaveh Khalili-Damghani 
    Abstract: The level of patient satisfaction is so important to know what features keeps patients most satisfied. In this research by using Kano model to determine patient satisfaction level and by integrating it in to QFD matrix to ensure that the most critical needs of patients are taken into consideration, In this paper we first identify the needs of patients in this study, which evaluated using a standard questionnaire that was designed to determine the Kano Model and by using QFD tool to evaluate current Status of the research case study in Hospital by integrating QFD-Kano model. This method can help to identify the patients needs and translate voice of patients in reality, by determining each weight of technical requirements of the study by using goal programming determine the objective function of each parameters that is evaluated in study.
    Keywords: Quality Function Deployment (QFD); Kano model; Goal programming model; New Service Development; emergency department healthcare.
    DOI: 10.1504/IJPMB.2020.10030926
  • Development of Framework for Green manufacturing with Comparative analysis   Order a copy of this article
    by Mahakdeep Singh, Kanwarpreet Singh, Amanpreet Singh Sethi 
    Abstract: This manuscript is focused on proposing a framework for smooth implementation of green manufacturing after identification of green manufacturing attributes after detailed literature survey and comparative analysis of the literature. A conceptual framework has been proposed consisting eight parameters for green manufacturing implementation. There is a lot of reliability on solid base of top management commitment and support. The roof is named as of implementation of green manufacturing to which seven pillars has been providing support. Every organisation is required to give substantial importance to these elements to successfully implement green manufacturing. These seven pillars are organisational practices, peer social pressure, peer government pressure, customers’ attributes, green supply chain management, government support, adoption of new/supportive technology. The current study is the sole attempt, to the best of the knowledge of authors, which have employed comparative analysis in order to critically analyse a range of pre-published studies related to green manufacturing.
    Keywords: green manufacturing; framework; comparative analysis.
    DOI: 10.1504/IJPMB.2020.10036041
  • Scenario building and measurement of the business process maturity using fuzzy cognitive mapping technique: A case study in SAIPA company   Order a copy of this article
    by Mohammad Reza Sadeghi Moghaddam, Ali Safari, Hossein Safari, Taha Mansouri 
    Abstract: One of the current concerns of managers is to develop the business process maturity and identify the conditions for improving the pertaining processes. This eventuates in increased customers, reduced costs along with mechanised business processes. In this regard, this paper unveils a two-stage approach to develop the maturity of business process management exploiting the fuzzy cognitive mapping technique. In the first stage, a systematic review of the relevant literature is carried out. The output of this stage encompasses the maturity levels, factors and indicators of the concerned business process model. Applying the fuzzy cognitive mapping technique, the second stage obtains macro causes and effects, in which, the dimensions of maturity and related relationships are identified to render the possibility of scenario building for the development of business process maturity. In a bid to validate and verify the proposed approach, a real case study is conducted, via which important insights are derived.
    Keywords: business process maturity model; fuzzy cognitive map; scenario planning.
    DOI: 10.1504/IJPMB.2021.10037758
  • Multi-criteria Decision Making and Project Portfolio Management for Transport Infrastructure Investment in Thailand   Order a copy of this article
    by Panasin Chungsawanant, Parames Chutima, Chaipong Pongpanich 
    Abstract: Transport project selection is always critical in government planning due to limited resources and diverse demands. Project portfolio management (PPM) was proposed in this study to suggest an optimal set of projects under predetermined constraints. With multiple conflicting criteria, comprehensive steps of multi-criteria decision making (MCDM) procedures were proposed in this study. The process begins with a step of pre-screening the projects and selecting the criteria for project evaluation. Sequential steps of: 1) weight determination process using the proportion method; 2) MCDM process using preference ranking organisation method for enrichment evaluations (PROMETHEE) II; 3) constraint consideration process using PROMETHEE V, was proposed to evaluate and select an optimal project portfolio. The study showed that decision making could be successfully done for the transport infrastructure investment with minimal complex calculation steps and questionnaire input from experts.
    Keywords: decision making; multi-criteria decision making; MCDM; portfolio management; proportion method; Thailand; transport infrastructure; transport project evaluation; PROMETHEE.
    DOI: 10.1504/IJPMB.2021.10038487
    by Giridar S, Saleeshya P.G, Sasi K. Kottayil 
    Abstract: Energy conservation is a significant concept due to global concern on climate change. Manufacturing sector is the major consumer of energy from overall electricity generation. The concept of lean manufacturing having its prime motive to eliminate non-value added wastes has a wide window of opportunity to save the energy. This paper is an outcome of a case study conducted in a solar water heater manufacturing industry in South India. This study combines the lean manufacturing and energy auditing techniques to assess the efficiency of the manufacturer. We implemented the concept of 5S and value stream mapping which reveal several non-value added activities present in the production system. Then the concept of Takt time is introduced to keep the company efficient to meet their demand. The backorders present in the system is addressed by introducing forecasting models. We have generated an optimum production mix through Heijunka concept to obtain a levelled production schedule. The concept of leanness was also introduced in auditing the energy consumption of machineries present in the system, which was a novel attempt of applying lean concepts in electrical energy conservation.
    Keywords: energy value stream mapping; EVSM; lean energy; lean energy management.
    DOI: 10.1504/IJPMB.2021.10038845
  • The relationship between HRM practices, Innovation, and Employee Productivity in UAE Public Sector: A Structural Equation Modeling Approach   Order a copy of this article
    by Hamad AlDhaheri, Mohd. Faiz Hilmi, Anas Abudaqa, Rashed Alzahmi, Gouher Ahmed 
    Abstract: The study examines the impact of human resource (HR) practices like salary, training and development, performance appraisal along with remuneration and employee attitude on employee productivity among the government entities in United Arab Emirates (UAE). The data were collected through structured questionnaire from the 396 respondents from different government entities. The findings through structural equation model (SEM) indicates that there is a significant and positive impact of salary, training and development, performance appraisal, remuneration and employee attitude, and innovation on the employee productivity of governmental entities in UAE. This empirical research would be of great support to the HR managers, policy makers, and other stakeholders to make some strategic decisions to improve the productivity of the employees.
    Keywords: HR practices; employee productivity; firm innovativeness; UAE.
    DOI: 10.1504/IJPMB.2021.10039111
  • The roles of demographic attributes on technical design practices: a case of curtain wall systems   Order a copy of this article
    by Porferio M. Almerino Jr., Celbert Himang, Reylan G. Capuno, Dennis L. Capuyan, Raymond C. Espina, Randy C. Mangubat, Eric R. Villarin, Ramil P. Manguilimotan, Veronica O. Calasang, Angelito L. Marsan, Janneka Fae C. Capuno, Joedel B. Bellete, Dharyll Prince Abellana, Lanndon A. Ocampo 
    Abstract: With the need to integrate green solutions in the construction industry, the design of curtain wall systems has become more relevant due to their tendency to reduce energy costs and carbon emissions in high-rise buildings. However, with the limited attention given to these systems technical design practices, developing a more comprehensive framework for evaluating them is a current gap in the literature. To address this gap, this paper evaluates the technical design practices of a fully framed aluminium curtain wall in the Philippines using a purposive survey. Furthermore, the paper seeks to infer whether an association between the identified profile and design practices exists. This work contributes significantly to the current literature. It is the first to evaluate the technical design practices of curtain wall systems in the Philippines to the best of our knowledge. The findings in this study would be beneficial for stakeholders as they can be used to develop benchmarks for evaluating CWS in the country.
    Keywords: aluminium fabrication; aluminium installation; American Society for Testing and Materials; ASTM; fully framed curtain wall; installation specification.
    DOI: 10.1504/IJPMB.2021.10039880
  • Process mining approach to performance analysis and bottleneck finding in electronic processes (Case study: The billing process of hospital services)   Order a copy of this article
    by Fatemeh Mohammadi, Saeed Kazempourian, Iman Raeesi Vanani 
    Abstract: Today, organisations are getting bigger and bigger. This creates a huge amount of event data. Using process-aware information systems such as enterprise resource planning, it is possible to record activities in the form of event logs. Organisations can use process mining to extract information from event logs and analyse business processes. Process mining is very important in terms of reducing costs, improving processes, and in particular reducing process time. This study focuses on practical features of process mining, namely process model discovery, performance analysis, and bottleneck finding. The case study is the billing process for healthcare services provided by a local hospital. The dataset was analysed using Disco. The results show that the process includes 5 main activities that had the most frequency. Also, registering a new application to check the type of insurance is a bottleneck. Redesigning this pathway can have a significant impact on process efficiency.
    Keywords: process mining; process analysis; performance analysis; bottleneck analysis; business process management; BPM; Disco.
    DOI: 10.1504/IJPMB.2021.10040004
  • Modified multi-objective simulated annealing algorithm for scheduling a flow shop production system with setup times   Order a copy of this article
    by V. Anjana, M.N. Anish, Rajagopalan Sridharan 
    Abstract: The presence of setup times and multiple objectives makes the scheduling problem complex. This paper presents two algorithms namely; multi-objective simulated annealing (MOSA) and modified MOSA for the simultaneous minimisation of makespan and mean tardiness in scheduling a flow shop production system wherein setup times depend on processing sequence. The modified MOSA algorithm is developed by hybridising MOSA with variable neighbourhood search. Benchmark problems are used to conduct computational experiments. The analysis of the algorithms reveals that modified MOSA outperforms MOSA for the measures considered. Hybridisation improves the performance of MOSA. The proposed algorithms are applied on scheduling a real-world SDST flow shop and the results indicate superior performance of modified MOSA.
    Keywords: flow shop production system; sequence dependent setup time; SDST; multi-objective simulated annealing; MOSA; variable neighbourhood search; VNS; hybridisation.
    DOI: 10.1504/IJPMB.2021.10040202
  • Clustering and identifying the Lean Six Sigma projects: higher education institutes   Order a copy of this article
    by Razieh Aghaie, Dariush Mohamadi, Arash Shahin 
    Abstract: Lean Six Sigma (LSS), is an effective quality improvement program. While the deployment of LSS in organisations is done with significant investment, it has many benefits. As to higher education institutes (HEIs), this system has not been applied in the manner it should be. Identifying an appropriate project requires a precise analysis of the data to make all the selected projects in line with the organisation strategy objectives, and with the least uncertainty rate in implementation. Actually, the concern is not merely the application of LSS, but also the successful implementation of the best improving project. In this study, 133 main processes were identified in the determined four zones of the University of Isfahan, and assessed using the five Lean Six Sigma indicators clustered in SPSS Clementine 12.0 S/W based on the viewpoints of the managers and professionals of the zones. 19 out of 133 processes were found critical, with higher priorities in defining the Lean Six Sigma projects. While clustering is an appropriate approach for the identification of higher education institutes, it is not possible through the common methods. Based on the evaluation of the involved managers and professionals, the proposed approach is efficient, practical, and dynamic.
    Keywords: Lean Six Sigma; LSS; higher education institutes; HEIs; identifying the LSS projects; clustering.
    DOI: 10.1504/IJPMB.2021.10040481
  • Prioritization of key readiness factors to adopt industry 4.0 in manufacturing organizations using select MCDM approaches   Order a copy of this article
    by Rajesh Attri, Vikas . 
    Abstract: Industry 4.0 is the utmost substantial matter of concern for manufacturing organisation these days. Every manufacturing organisation’s readiness for Industry 4.0 can be measured by a list of necessary factors (known as key readiness factors). Finding the key readiness factors (KRFs) is not the only required task but it is also an extremely important job to prioritise those KRFs because the importance and requirement of KRFs is different for different industries. So, the main objective of this project is to explore and prioritise the KRFs of Industry 4.0 based on certain performance measures, i.e., benefits of adopting Industry 4.0. For this purpose, KRFs and performance measures (benefits) have been explored through literature study and experts’ opinions. Afterwards, weightage of performance measures have been computed using fuzzy best worst method. Then, different MCDM approaches namely ORESTE, OCRA, ARAS, CODAS have been used to prioritise the identified KRFs based on certain performance measures. The obtained results of current work will serve as information bank for the top management of manufacturing organisation to know and deploy the significant KRFs of Industry 4.0 in their implementation strategy.
    Keywords: Industry 4.0; key readiness factor; KRFs; ranking; ORESTE; operational competitiveness rating analysis; OCRA; ARAS; CODAS.
    DOI: 10.1504/IJPMB.2021.10040757
  • Benchmarking COPRAS and TOPSIS approaches for optimization of FDM process parameters: A case of an automotive component   Order a copy of this article
    by Ramesh P, S. Vinodh 
    Abstract: Fused deposition modelling (FDM)-based additive manufacturing (AM) process is inevitable for new product development and prototype fabrication. This paper presents the fabrication of bevel gear for an automotive application using FDM technology. This article aims to develop a sustainable automotive prototype component through FDM-based AM process with optimised process parameters. In this study, build time (BT), energy consumption (EC), and support material consumption (SMC) have been optimised for the FDM process. Four input parameters with two levels have been investigated for the automotive component manufactured using FDM process. For optimisation, Taguchi L16 orthogonal array has been done, and ANOVA statistical tool was used to find significant factors and contribution percentage. Complex proportional assessment (COPRAS)-based MCDM methodology was used to find the best experimental run. Technique for order preference by similarity to ideal solution (TOPSIS) was used to validate the results.
    Keywords: fused deposition modelling; FDM; additive manufacturing; multi-criteria decision making; MCDM; Taguchi method; TOPSIS; complex proportional assessment; COPRAS; energy consumption.
    DOI: 10.1504/IJPMB.2021.10040831
  • Efficient response by manufacturing industries towards core technologies, benefits, current status, and barriers to implementing Industry 4.0 concept   Order a copy of this article
    by Dheeraj Nimawat, B.D. Gidwani 
    Abstract: In the manufacturing sector, the Industry 4.0 concept is viewed as the contemporary avenue. Industry 4.0 is the latest innovation in an organisation’s mechanisation and information exchange capabilities. Fortunately, very few understand how industries, particularly in emerging economies, view the positive impact of Industry 4.0 core technologies on improving industrial efficiency. The study’s analysis approach was examined by employing the questionnaire as a data collection instrument by surveying and interviewing experts from 175 Indian manufacturing industries. This survey examines the level of execution of Industry 4.0’s core technologies and the level of readiness of manufacturing industries. It also rates barriers towards Industry 4.0 implementation and benefits gained through implementing Industry 4.0 by the Indian manufacturing sector. The survey’s preeminent purpose is to examine the level of execution and awareness of Industry 4.0 in Indian manufacturing industries, the evolution of effective approaches, relevant individuals, and alertness. This research serves as unique inception for executives/stakeholders to grasp the Industry 4.0 concept and highlight the key barriers, core technologies, readiness, and benefits of Industry 4.0 implementation.
    Keywords: advanced manufacturing technologies; fourth industrial revolution; readiness; challenges; augmented reality; big data and analytics; manufacturing industries; developing countries.
    DOI: 10.1504/IJPMB.2021.10041562
  • Demand forecasting using modeling and comparison of series and parallel structures of SARIMA and SMLP   Order a copy of this article
    by Maryam Bahrami, Mehdi Khashei, Atefeh Amindoust 
    Abstract: One of the problems in demand management is the change in demand, which causes uncertainty in the amount of production. Therefore, companies forecast demand in order to eliminate the uncertainty. There are several ways to predict demand. Series and parallel composition structures are the most important and accurate of these methods in prediction. The purpose of this paper is to model two series and parallel structures and compare the performance of these structures with each other and with their individual models. In this study, using a combination of seasonal autoregressive integrated moving average (SARIMA) and seasonal artificial neural network (SANN) widely used models, demand forecasting has been done in two Taiwan machinery data set and Soft drinks data set. The results show that the performance of the proposed hybrid model is more accurate than the one-component models and also in the comparison of series and parallel structures, it is observed that on average the performance of the parallel structure in the field of demand forecasting produces more accurate results.
    Keywords: demand forecasting; parallel model; series model; seasonal autoregressive integrated moving average; SARIMA; seasonal artificial neural network; SANN.
    DOI: 10.1504/IJPMB.2021.10041565
  • Role of Sustainable Green Development through AMMT in improving performance of Manufacturing Industries   Order a copy of this article
    by CHANDAN DEEP SINGH, Harleen Kaur 
    Abstract: Today, many production strategies are influenced by quality, cost, delivery, design, and responsiveness. Firms have traditionally pursued these goals through the adoption of production practices, such as simultaneous engineering, increased efficiency by eliminating errors, reducing setups, etc., and staff development. This paper analyses the data. Describes the analysis done to get the results you want. PASW is a mathematical tool used to apply different mathematical strategies. The various mathematical methods used are: t test, ANOVA, Chi-square, factor analysis, correlation, and regression. Recent developments in the industry suggest another way to achieve better productivity, i.e., industrial regulators and trained organisations must encourage innovation in a variety of high-tech production environment. Success in the industry depends on the production facilities and competitive advantage gained by the industry due to better quality and reliability.
    Keywords: t-test; ANOVA; chi-square; factor analysis; correlation; regression; sustainable development; green engineering; advanced manufacturing techniques; advanced maintenance techniques.
    DOI: 10.1504/IJPMB.2021.10041587
  • Case study based MCDM evaluation of Manufacturing Competency and Strategic Success   Order a copy of this article
    by Chandan Deep Singh  
    Abstract: Presently, industry is facing a good competition due to emergence of foreign manufacturing players in the country. There is a large base for manufacturing industries in India and thus, wide ranges of products are produced. In present times, organisations are facing drastic and aggressive competition for developing technologically sound innovative products, meeting stringent customer requirements, adopting IT-based design and production systems, evolving new organisation structures and evolving safe working environments. Thus, organisations need to accrue strategic skills to be able to succeed in the highly competitive environment. Organisational competitiveness results from the difference between the value that an organisation generates for its various stakeholders and the cost of creating that value. High level of competitiveness results from working with lower expenses than contenders for comparable advantages, or by offering customers with distinct advantages rather than incurring higher expenses.
    Keywords: manufacturing competency; strategic success; analytical hierarchy process; AHP; TOPSIS; VIKOR; case study.
    DOI: 10.1504/IJPMB.2021.10041646
  • Evaluating Mobile Wallet Acceptance Factors Using Best Worst Method   Order a copy of this article
    by Ashwarya Kapoor, Rajiv Sindwani, Manisha Goel 
    Abstract: The aim of the present research is to propose a novel multi-criteria approach for assessment of mobile wallet (m-wallet) key acceptance factors. Six critical acceptance factors are identified through extensive literature review and discussion with an expert. A new important factor influencing acceptance of m-wallet called policy and regulatory measures has been proposed by authors. This has resulted in total of seven key acceptance factors. A relatively new and efficacious multi-criteria decision-making technique named best worst method (BWM) has been applied to evaluate and rank the key acceptance factors. Sensitivity analysis has been conducted to examine the reliability of the study. Analysis revealed perceived security and trust as the top most factor leading to acceptance of m-wallet among consumers. Examination of the literature indicates that this study is among the pioneer studies to prioritise key acceptance factors of m-wallet acceptance using BWM. The focus on key acceptance factors proposed in this study will help m-wallet service providers to improve their business processes. This will eventually help them to increase m-wallet acceptance.
    Keywords: mobile wallet; key acceptance factors; best worst method; BWM; multi-criteria decision-making; MCDM; prioritisation.
    DOI: 10.1504/IJPMB.2021.10041998
  • Modelling the factors affecting the QOL in the employees of manufacturing organizations in India using ISM approach   Order a copy of this article
    by Vineet Jain, Puneeta Ajmera, Mohammed Suhaib 
    Abstract: Quality of work life (QoWL) is a key aspect for workers to contribute both for their personal well-being and for their organisations growth and sustainability. Literature indicates an urgent need for an optimised model that can anticipate linkages among the elements impacting QoWL. The aim of present study is to identify the key factors that affect the sensitivities of employees of the manufacturing sector regarding the quality of work-life. The factors that influence the QoWL have been analysed by ISM interpretive structural modelling methodology. Driving and dependence power of factors is analysed by MICMAC analysis. The outcome reveals that fair and impartial compensation policy, welfare services and facilities in the organisation and safe and healthy working conditions are high-level factors. A comprehensive model of the relationship between these factors has been established in this research so that the QoWL of these employees can be improved. By enhancing working conditions and the culture, an organisation may improve its employees quality of life and loyalty. Furthermore the employers will be benefitted more as efficient and effective production will lead to enormous outputs which would invariably impact on the profits of the organisation and make it an eternally sustainable venture.
    Keywords: quality of work life; QoWL; interpretive structural modelling; ISM; MICMAC analysis; manufacturing organisations; India.
    DOI: 10.1504/IJPMB.2021.10042175
  • Impact of (ERP) Systems on the Internal Auditing Effectiveness in Light of Governance Mechanisms: Evidence from Jordan   Order a copy of this article
    by Ashraf Bataineh, Ashraf Alrjoub 
    Abstract: This study aims to identify the impact of enterprise resource planning (ERP) systems on internal audit effectiveness, in light of governance mechanisms in Jordanian industrial companies. The study used the descriptive analysis method to extrapolate data from literature and previous studies related to the study topic. In addition, the analytical method was utilised in distributing (330) questionnaires to members of Jordanian industrial companies that implement ERP systems. Study results found an impact of the dimensions of ERP systems (conformity of organisational operations, supporting senior management, IT department efficiency, business process reengineering) on the effectiveness of internal audit, in light of governance mechanisms, in Jordanian industrial companies. Therefore, the study recommended the need to generalise ERP systems in all business organisations and allow all employees to participate in every step of the implementation; and not just its users, the authorities and responsibilities of all parties related to the implementation of ERP systems in those companies should be specified.
    Keywords: enterprise resource planning systems; ERP; governance mechanisms; internal audit; Jordanian industrial companies; Jordan.
    DOI: 10.1504/IJPMB.2021.10042233
  • Ecopreneurship : A systematic review   Order a copy of this article
    by Mohammad Alawamleh, Bushra Mahadin, Layan Al Nimer, Dana Suliman Marji 
    Abstract: This paper explores how human activities relating to capitalism caused catastrophic environmental issues faced today, including pollution, global warming, desertification and diseases. It considers the potential solution of ecopreneurship to address climate change and other environmental issues with an extensive systematic literature review in the neglected research context of Jordan. The paper aims to encourage other researchers to study this topic further while taking into consideration Jordanian culture and market factors, identifying several gaps in the literature that need to be filled in future research, in order to enlarge knowledge on ecopreneurship.
    Keywords: ecopreneurship; education; environment; sustainability.
    DOI: 10.1504/IJPMB.2021.10042606
  • Multi echelon fuzzy inventory model for perishable items in a supply chain with imperfect production and exponential demand rate   Order a copy of this article
    by S. V. Singh Padiyar, Naveen Bhagat, S.R. Pundir, Neha Punetha 
    Abstract: In this paper, an integrated inventory model for perishable item is developed from the supplier, manufacturer and buyer’s point of view. Generally, the value of perishable items is determined by its quality. Demand is a major factor in supply chain system and it may increase due to consumer’s preference. In reality, it is seen that demand and production of perishable item is almost uncertain because at the time of production, there are possibilities of being imperfect production. So the parameters that are affecting the quantity of demand and production rate are taken as triangular fuzzy numbers. Three different methods are used to defuzzify the total profit function. This model has been accomplished with the different rate of deterioration for raw material and finished goods. The change in deterioration rate of finished goods leads to continuous increase in total profit and cycle time, and the change in deterioration rate for raw material leads to gradual decrease in total profit as well as cycle time. The setup has been detected numerically to obtain an optimal solution and also the sensitivity analysis is performed.
    Keywords: supply chain; perishable item; deterioration; exponential demand rate; imperfect production; triangular fuzzy number; TFN.
    DOI: 10.1504/IJPMB.2021.10042904
  • A Study to Identifying the Motivational factors for Lean Six Sigma Implementation in Indian SME’s   Order a copy of this article
    by Harsimran Singh Sodhi  
    Abstract: To remain competitive, organisations prefer the implementation of some of the effective waste management technique for the purpose of increasing their profits. Lean Six Sigma is one of the most effective techniques identified for the purpose of waste reduction. In the present study the various motivational factors for the implementation of Lean Six Sigma has been identified and further a questionnaire on the licker scale of five has been floated among various manufacturing SMEs throughout India. The collected responses are further gathered in a compiled data sheet and further the analysis on the gathered data has been done. Mean values of the available data are calculated on the basis of which box plots, Interval plots and histogram plots were plotted by using Minitab software.
    Keywords: Lean Six Sigma; histogram plot; interval plots.
    DOI: 10.1504/IJPMB.2021.10043560
  • The ways for reducing food losses in supply chains   Order a copy of this article
    by Denis Syromyatnikov, Tatyana Sakulyeva, Marina Ermakova, Gulmira Samiyeva, Rodion Rogulin 
    Abstract: The article presents ways to reduce losses in supply chains using agricultural products supplies as a case study. The relevance of the topic under consideration stems from fact that, regardless of the region or the country, food losses can equal more than 30% throughout the supply chain. The study aimed to determine how important are individual components of the logistics infrastructure and information systems for managing food supply chains in developed and emerging markets. It was found that the structure of losses in developed and developing economies differs. The study hypothesis that the improvement of logistics services and supply chain manageability reduces losses in food supply chains was statistically confirmed. Using the example of Russia and Germany, it was revealed that an increase in investments in highly specialised supply chain management software and the advancement of logistics infrastructure are able to reduce losses in food supply chains.
    Keywords: supply chains; food; SCM software; logistics infrastructure.
    DOI: 10.1504/IJPMB.2021.10043658
  • Improving the Manufacturing Process Using Industry 4.0 Tool: A Simulation-Based Approach   Order a copy of this article
    by Marjaneh Alsadat Seyyedrezaei, Mohsen Alvandi 
    Abstract: One of the pillars of the progress in the Fourth Industrial Revolution is the use of decision support tools such as simulation. Therefore, this research aims to improve the manufacturing process based on lean solutions through simulating. The authors developed several models by a discrete event simulation approach to analyse the different scenarios and used the ranking method to select the best one. The findings showed that following lean solutions can increase the average throughput by 24.88%, reduce the distance travelled by the parts up to 63% and decrease the lead time by 52%. This research is the first attempt that evaluated the effects of the concurrent use of four lean manufacturing tools on the production process improvement in an auto parts supplier company. The simultaneous use both increases the complexity of simulation models and brings the results very close to reality. So, it gives the article significant value.
    Keywords: discrete event simulation; DES; process improvement; scenario analysis; decision support tools; Fourth Industrial Revolution; lean principles; AnyLogic Simulator Software; cell production.
    DOI: 10.1504/IJPMB.2021.10043735
  • Employee Voice as a Mediator Between Leader-Member Exchange and Creative Performance: Empirical Evidence from the Middle East   Order a copy of this article
    by Silva Karkoulian, Kevin Sevag Kertechian, Puzant Balozian, Matthieu Boulos Nahed 
    Abstract: This paper examines leader-member exchange (LMX), employee voice, and creative performance (CP) to investigate if the relationships between them still hold true in an international crisis. We collected 301 surveys from employees within the banking sector in Lebanon whose participation was voluntary and anonymous. We used structural equation modeling to analyse the collected data. The results indicate that voice is a full mediator between LMX and CP. Furthermore, in the mediation model, the relationship between LMX and CP becomes negative, indicating the existence of competitive mediation, which is a result not found in pre-pandemic times. Competitive mediation indicates that other factors are essential to employee performance during a pandemic. There is a need for something more than just a healthy LMX and employee voice, such as providing extra resources and training support for remote work and securing a healthy mental and emotional work environment.
    Keywords: leader-member exchange; LMX; employee voice; creative performance; banking sector; Lebanon; COVID-19.
    DOI: 10.1504/IJPMB.2021.10044012
  • Demand management process assessment in food supply chains: an empirical study in coffee supply chains from Peru   Order a copy of this article
    by Rossana Flores, Eileen Lazaro, Edgar Ramos, Phillip Coles 
    Abstract: High demand management uncertainty and price volatility, food spoilage and other wastes affect operational performance across the food supply chain. The demand management process of the food supply chain can drive improved sourcing and demand fulfilment, minimising the effects of demand variability and meet customer demand. This research creates an evaluation tool based on a literature review of the main processes of demand management in the supply chain. This study evaluates aspects of three principal Peruvian production centres. Data was obtained from farmers, cooperatives, associations, suppliers, intermediaries, and exporters. The results show none of them has yet managed to cover all relevant aspects of demand management, that is, there are still strategic and operational areas in need of further development. Furthermore, with input of experts, we provide a greater understanding of the coffee industry, and other agribusiness sectors of other emerging market economies.
    Keywords: demand management; supply chain; process assessment; food supply chain; coffee.
    DOI: 10.1504/IJPMB.2021.10044314
    by Maryam Kolyaei, Adel Azar, Ali Rajabzadeh Ghatari 
    Abstract: In this paper, we propose an integrated model that has two stages. In the first stage suppliers and subcontractors are evaluated with a fuzzy method based on proposed qualitative set of criteria. The output of this stage are utilised as the input of the next stage. In stage two, a multi-objective mixed-integer linear programming model is proposed considering four conflicting objectives. The model is developed using robust programming to investigate the effects of uncertainty in customer demand. The model is able to: 1) select the best suppliers and subcontractors based on established qualitative and quantitative criteria; 2) allocate orders to them; 3) determine the optimal number of parts and products in the network. To motivate the practical aspect of the model in real-world applications, we applied the model to an auto glass company. The results revealed that the model is cost-efficient for CLSC network designs and can control the supply chain uncertainties.
    Keywords: closed-loop supply chain network; CLSC; supplier and subcontractor selection; robust optimisation; fuzzy approach.
    DOI: 10.1504/IJPMB.2021.10044329
  • Fuzzy MCDM Approach for Evaluation the Drivers for Green Manufacturing Implementation in Indian Manufacturing Industries   Order a copy of this article
    by Jasvinder Singh, CHANDAN DEEP SINGH, Dharmpal Deepak 
    Abstract: Environment friendly and green products are built on the foundation of green manufacturing companies. When it comes to adopting and enforcing renewable manufacturing standards through SMEs, most manufacturing industries face a variety of challenges. The regeneration of manufacturing processes and the implementation of environmentally friendly operations in the industrial sector are both examples of green technology. A number of studies have been undertaken in this area of green manufacturing, and researchers have recommended various elements that affect the manufacturing process; however, no studies exists that show how and in what order these elements must be adopted by manufacturing organisations. This study is unique in that it identifies the factors with the help of MCDM approach’s that drive green manufacturing and suggests the steps that manufacturing companies should take to become green manufacturing organisations and, as a result, will be capable for producing green and environment friendly products.
    Keywords: green manufacturing; GM; SME; multi-criteria decision-making; MCDM; fuzzy AHP; fuzzy TOPSIS.
    DOI: 10.1504/IJPMB.2021.10044418
  • Impact of Knowledge Management on Accounting Information Quality in Light of Electronic Publishing at the Jordanian Insurance Companies   Order a copy of this article
    by Ashraf Alrjoub, Ashraf Bataineh, Ibrahem Al Bataineh 
    Abstract: This study aims to reveal the impact of knowledge management (KM) on the accounting information quality in light of the electronic publishing at the Jordanian insurance companies, by implementing three scales, one for KM, one for electronic publishing, and another one for the accounting information quality on a random sample that includes 263 members of company managers, assistant managers, heads of administrative and financial departments, and accountants working at Jordanian insurance companies. Results of the current study showed an impact of the KM dimensions on the accounting information quality, in light of electronic publishing. Therefore, the study recommended scientific and professional bodies the need to develop guidelines and issue proposals to ensure organising the electronic publishing mechanism, and guaranteeing the protection of accounting information published through websites, in order to achieve a reasonable degree of validity and reliability of accounting information.
    Keywords: accounting information quality; electronic publishing; Jordanian insurance companies; knowledge generation; knowledge management; KM; knowledge transfer; store knowledge.
    DOI: 10.1504/IJPMB.2021.10044651
  • Assessment of Fit Manufacturing Readiness in viewpoint of Industry 4.0 using Grey Theory Approach: A Case Study   Order a copy of this article
    by Suraj Kumar, S. Vinodh, Parthesh Agarwal, Pratyush Kumar Das 
    Abstract: Fit manufacturing was developed by combining lean, sustainable and agile manufacturing to tackle budding competition from low-labour cost countries and by considering shifting customer demands. Fit manufacturing also helped industries in making a successful shift towards Industry 4.0 thereby linking four manufacturing themes: strategy, leadership, process and technology. The goal of this study is to assess fit manufacturing readiness in a heavy engineering industry in viewpoint of Industry 4.0 utilising Grey theory approach. This paper presents readiness evaluation of fit manufacturing through 86 sub-dimensions identified from literature review clustered into nine dimensions. Expert inputs are obtained as linguistic terms which are converted into Grey numbers and used to calculate overall Grey performance index (OGPI). Grey performance importance index (GPII) was further calculated to recognise ill-performing areas in the industry. Finally, it was observed that based on readiness level assessment of fit manufacturing, the case industry required further improvements.
    Keywords: fit manufacturing; Grey theory approach; GTA; heavy engineering industry; Industry 4.0; overall Grey performance index; OGPI; Grey performance importance index; GPII.
    DOI: 10.1504/IJPMB.2022.10044985
  • Supplier relationship management process assessment in food supply chains: an empirical study in coffee supply chains from Peru   Order a copy of this article
    by Rajiv Sanchez, Bryan Reyes, Edgar Ramos, Phillip Coles 
    Abstract: Supplier relationship management (SRM) best practices can improve supply chain performance and create competitive advantages by increasing customer value. The SRM process in food supply chains (FSC) enable closer customer relationships, promote trust and avoid potential problems, and enhance cooperation and problem solving, but SRM process studies in FSCs have been limited. The purpose of this paper is to measure and evaluate the SRM process in FSCs. Through a literature review and inputs from practitioners, the SRM process at three Peruvian coffee centres were evaluated. The results show that in order to successfully improve the SRM processes changes must be implemented. This paper contributes to better understanding of the SRM process within the Peruvian coffee supply chain.
    Keywords: supplier relationship management; SRM; supply chain; process assessment; food supply chain; FSC; coffee.
    DOI: 10.1504/IJPMB.2021.10045256
    by SALONI CHITKARA, Saboohi Nasim, Susmi Routray, Sunayana Jain 
    Abstract: In today’s global market, achieving cost leadership and quality assurance are the common concerns for every organisation including e-commerce, but there should be due consideration to reduce the negative effect on the environment. Hence, organisations should focus on sustainable reverse logistics using a triple bottom line approach. This study focuses on identifying and prioritising the critical success factors of sustainable reverse logistics with respect to e-commerce organisations .In the first phase ,a qualitative study was done to identify the critical success factors which enable organisations to attain potential benefits. In the second phase, they were prioritised using an analytical hierarchy process (AHP) approach .Through analysis economic factors were found to be the most important factors followed by environmental and social factors. The results also provided an insight into the global ranking of all the critical success factors.
    Keywords: reverse logistics; sustainability; e-commerce; analytical hierarchy process; AHP.
    DOI: 10.1504/IJPMB.2022.10045445
    by Bikash Ranjan Moharana, Kasinath Das Mohapatra, Kamalakanta Muduli, D.K. Biswal, Tapas Kumar Moharana 
    Abstract: The present study is aimed to find the optimum parameters combination, which influences the wire electrode discharge machining (WEDM) process during machining through the use of a hybrid optimisation technique, desirability-based technique for order of preference by similarity to ideal solution (TOPSIS). It is a new, fast and relatively simple method used for the optimisation of material removal rate (MRR) and kerf-width simultaneously. The results recorded a 13.78% of overall improvement in the machining performance, which may use as a benchmarking for this process. The R2 and adj. R2 values obtained from the analysis of variance (ANOVA) i.e., 87.74% and 80.07% respectively concludes the greatest adequacy of the model. Microstructural analysis of wire electrode shows that the formation of few cracks due to interaction of the sparks and the ultrasonic vibrational waves during the high speed movement of wire electrode, resulting in improved circulation of the dielectric medium, thereby speeding up the ejection of the melted material from the workpiece.
    Keywords: wire-EDM; material removal rate; MRR; kerf-width; analysis of variance; ANOVA; desirability-based TOPSIS.
    DOI: 10.1504/IJPMB.2022.10045562
    by K. Karthikeyan, S. Maragathasundari, P. Manikandan 
    Abstract: In this queuing system of avionic communications, the clients (input) appear into the system in batches. Their arrival follows the Poisson ascension. Service time follows general distribution. The service here is provided in a single management phase. Before the main service, all clients must go through the two preparation phases of server management. Second stage pre-processing management is given after a delay. During this period, customers must line up and then gets the service. In this model, an idea of reneging and restricted admissibility is proposed. To minimise the server interruption, vacation concept is introduced after the completion of service. This type of queuing situation is solved through supplementary variable strategies. Probabilistic generating function of the queue size, idle time of the server, utilisation factor and various execution measures are derived. Model is discussed in detail through numerical analysis, practical application and mathematical demarcation methods. The graphic survey gives an accurate measurement of the limits attempted in this survey.
    Keywords: non-Markovian queuing problem; batch arrival; setup time stages; supplementary variable technique; reneging; restricted admissibility; vacation interruption; service interruption.
    DOI: 10.1504/IJPMB.2021.10045673
  • Implementation Framework for Cellular Manufacturing System Using BWM Multi-criteria Decision Making   Order a copy of this article
    by J. Jaya Prakash, E. Madhavan Pillai, Vikrant Sharma, Mukesh Kumar 
    Abstract: Manufacturing industries are enhancing their production and supply chain in today’s competitive market environment using the new manufacturing technology and system. The cellular manufacturing system (CMS) has been proven to be the most suitable technology for batch manufacturing organisations to enhance operational performance. The present study aims to rank the significant factor relevant to CMS implementation. Four dimensions and 17 CM factors validated by industry experts were identified based on a literature review. Then, in evaluating factors, the best worst method (BWM) is proposed. Using sensitivity analysis, the results are validated. The proposed model provides a simple and easy way for companies to deal with CMS effectively. The respondent managers found an essential factor to be employee training. The strength of the current study is that it is one of the first few to be carried out to analyse CM implementation factors.
    Keywords: cellular manufacturing system; CMS; best worst method; BWM; critical factor.
    DOI: 10.1504/IJPMB.2022.10045860
  • Selection of fighter aircraft by using multi attributes decision making methods   Order a copy of this article
    by Kunal Sanjiv Rajurkar 
    Abstract: Fighter aircraft is one of the fundamental working resource of air force which plays a crucial role in the completion of operations and increasing the strength. Selection of fighter aircraft is one of the big task for defense ministry of any country. The quality of aircraft changes with the variation in attributes and a decision-making procedure is needed for selection. In order to make the process of fighter aircraft selection easy and precise, multi criteria decision-making methods can be applied effectively. The selection process is carried by considering specifications of fighter aircraft such as maximum speed, ferry range, maximum payload and acquisition cost. The present work gives the selection procedure for selection of best fighter aircraft using three selected methods viz: using analytical hierarchy process, multi-objective optimisation by ratio analysis method, and Viekriterijumsko Kompromisno Rangiranje, etc. for ranking the aircraft. The rankings of fighter aircraft are compared based on their properties. Thus, the proposed methods helps to evaluate and rank the fighter aircrafts
    Keywords: fighter aircraft selection; analytical hierarchy process; multi-objective optimisation by ratio analysis method; viekriterijumsko kompromisno rangiranje method.
    DOI: 10.1504/IJPMB.2021.10046306
  • Implementation framework for cellular manufacturing system using BWM multi-criteria decision making   Order a copy of this article
    by Jeyaraju Jayaprakash 
    Abstract: Manufacturing industries are enhancing their production and supply chain in todays competitive market environment using the new manufacturing technology and system. The cellular manufacturing system (CMS) has been proven to be the most suitable technology for batch manufacturing organisations to enhance operational performance. The present study aims to rank the significant factor relevant to CMS implementation. Four dimensions and 17 CM factors validated by industry experts were identified based on a literature review. Then, in evaluating factors, the best worst method (BWM) is proposed. Using sensitivity analysis, the results are validated. The proposed model provides a simple and easy way for companies to deal with CMS effectively. The respondent managers found an essential factor to be employee training. The strength of the current study is that it is one of the first few to be carried out to analyse CM implementation factors.
    Keywords: cellular manufacturing system; CMS; best worst method; BWM; critical factor.
    DOI: 10.1504/IJPMB.2021.10046307
  • Effect of Graphene Reinforcement on the Mechanical Characteristics and Machining Performance of Aluminium Metal Matrix Composite   Order a copy of this article
    by Manojit Das, Soumya Ranjan Parimanik, Trupti Ranjan Mahapatra, Debadutta Mishra 
    Abstract: This paper investigates the effect of graphene reinforcement on the mechanical properties and machinability of aluminium metal matrix composite (MMC). The MMCs are synthesised from pure aluminium matrix by reinforcing graphene particles with 0.5 wt.%, 1 wt.%, 2 wt.% and 3 wt.% using stir casting process. The load bearing capacity in compression and the hardness is observed to be improved with graphene reinforcement. The optimisation of multiple performance characteristics [material removal rate (MRR), surface roughness (Ra) and noise] is carried out in turning of graphene-based Al-MMC using polycrystalline diamond (PCD) carbide-insert tool under dry environment and compared with that of the pure aluminium. Cutting speed, feed rate, depth of cut and wt.% of graphene are considered as the controlled parameters. Response surface method (RSM) is used for the design of the experiment and optimisation. The wt.% of graphene reinforcement is found to improving the surface quality and reducing the noise during dry-turning.
    Keywords: aluminium MMC; graphene; stir casting; dry turning; optimisation; response surface method; RSM.
    DOI: 10.1504/IJPMB.2022.10046591
  • Selection of Fighter Aircraft by using Multi Attribute Decision Making Methods   Order a copy of this article
    by Kunal Rajurkar, Sanket Khade, Onkar Sawant, Mangesh Dobe, Avinash Kamble 
    Abstract: Fighter aircraft is one of the fundamental working resource of air force which plays a crucial role in the completion of operations and increasing the strength. Selection of fighter aircraft is one of the big task for defense ministry of any country. The quality of aircraft changes with the variation in attributes and a decision-making procedure is needed for selection. In order to make the process of fighter aircraft selection easy and precise, multi criteria decision-making methods can be applied effectively. The selection process is carried by considering specifications of fighter aircraft such as maximum speed, ferry range, maximum payload and acquisition cost. The present work gives the selection procedure for selection of best fighter aircraft using three selected methods viz: using analytical hierarchy process, multi-objective optimisation by ratio analysis method, and Viekriterijumsko Kompromisno Rangiranje, etc. for ranking the aircraft. The rankings of fighter aircraft are compared based on their properties. Thus, the proposed methods helps to evaluate and rank the fighter aircrafts.
    Keywords: fighter aircraft selection; analytical hierarchy process; multi-objective optimisation by ratio analysis method; viekriterijumsko kompromisno rangiranje method.
    DOI: 10.1504/IJPMB.2022.10046648
  • Developing Process Mining Approach to Model the Organized Processes in a Simulated System   Order a copy of this article
    by Rasool Sahragard, Reza Kamranrad, Ehsan Mardan 
    Abstract: Knowledge is a driving force for achieving strategic purposes of an organisation because it simplifies decision-making process. Today, organisations need to identify their processes in competitive business environments so managing these processes acts customer-oriented and in case of necessity improves their processes and makes a more agile environment for their business. Process mining have ability to extract helpful information from business processes and evaluate them from various aspects and finally use them to customer satisfaction. The purpose of this paper is the importance of recording information systems according to process in organisation and following explains how to discover the process. To this aim, we investigate research assumptions and then perform simulation of visitors organisational behaviours using MATLAB. Then we will refine the output data of simulated models and change them into an integrated and understandable data for process mining. Finally using DISCO software, we discover happened processes and analyse them.
    Keywords: data mining; process mining; business process; knowledge management; DISCO software.
    DOI: 10.1504/IJPMB.2023.10047112
  • Study on the Queuing Characteristics of MX /G/1 Queuing model of Stages of Service with Multi vacation Policy and Setup time Phase   Order a copy of this article
    by Vignesh Perumal, S. Srinivasan, S. Maragathasundari, C. Swedheetha 
    Abstract: In this study, we look at a mass arrival queuing system that offers three levels of service to customers. The first-come, first-served (FCFS) principle applies to everyone who enters the queuing mechanism. The arrival process is supported by the Poisson distribution, and the service time continues to follow a general distribution. Between the phases of service in this queuing process, the concept of diverse vacation policy initiatives is pursued in two places, allowing the system to undertake necessary basic maintenance, resulting in the system running smoothly and without disruption. A stage of preparation time is spearheaded shortly before the third phase of service in order to accomplish the service as quickly as feasible. In this queuing system, the vacation policy and setup time are critical. The probability generating function is used to calculate the duration of the steady state of various system states in the aforementioned queuing problem. There are many other queue performance measures available. A review of the analysis report aids the system’s efficiency and profitability.
    Keywords: queuing strategy; phases of facility; server vacation; optional vacation; setup time and operational research method.

  • Experimental investigation on the performance variations of three different work piece materials in EDM with variation of thermo-physical properties   Order a copy of this article
    by Sunita Sethy, Rajesh Kumar Behera, Jaydev Rana, Kamalakanta Muduli 
    Abstract: The machining performances of Ti-6Al-4V, SS316, and WC work pieces were investigated in this study employing electro-discharge machining (EDM) while taking various thermo-physical parameters into consideration. Surface roughness, material removal rate, tool wear rate, radial overcut, surface fracture density, and surface hardness have all been explored utilising a variety of input parameters, including discharge current, pulse on time, and pulse off time, to determine their respective values. In the present research work three different work-piece materials with different thermo-physical properties such as thermal conductivity, thermal diffusivity and melting point have been considered which is new as compared to earlier research work. Among the materials employed in the creation of the work pieces, there is a wide range of performance characteristics. When the current increases, the rate at which MRR, TWR, and radial overcut in SS316 go up is much faster than in Ti-6Al-4V and tungsten carbide.
    Keywords: electro-discharge machining; EDM; material removal rate; MRR; tool wear rate; TWR; surface roughness; surface crack density; surface hardness.
    DOI: 10.1504/IJPMB.2022.10047835
  • Assessment of Musculoskeletal Disorder in Food Service Industry in Emerging Economies   Order a copy of this article
    by Kamalakanta Muduli, Shoeb Ahmed Syed, Venkata P. Kommula, Bikash Ranjan Moharana, Bikash Behera 
    Abstract: Workers in Papua New Guinea’s (PNG) industries, like those in developed and developing countries, suffer from musculoskeletal disorders (MSD). However, in emerging economies like PNG, the issue of work-related musculoskeletal disorders (WMSDs) in industries/factories has gotten little attention. Following a critical inspection at a food service unit in PNG, relevant data was gathered. Knees have a higher MSD risk for all 15 samples that were interviewed, according to evaluation data based on Cornell questionnaires. According to full body analysis data, body parts below the hip have a higher MSD score for both male and females, while the right knee has a higher MSD score for females. According to the P-chart analysis, 26.67% of the 15 workers have a higher MSD prevalence, while 73.33% have a lower MSD prevalence. Males, on the other hand, had a higher risk of MSDs than females, according to the findings.
    Keywords: musculoskeletal disorder; MSD; food catering units; rapid upper limb assessment; RULA; rapid office self-assessment; ROSA; workplace safety; risk assessment.
    DOI: 10.1504/IJPMB.2022.10047836
  • A case study analysis for implementing a BPR project at a global ICT company   Order a copy of this article
    by Minwir Al-Shammari 
    Abstract: This paper involves an in-depth analysis of implementing a business process reengineering (BPR) project at a global information and communications technology (GICT) services company in the Middle East. GICT dominated its market without real competition for decades but woke up in a very turbulent market full of strong competitors and fully aware customers who are demanding and selective at the same time. It undertook a review and improvement of its services to achieve excellent customer service standards and stay ahead of competitors. The paper analyses the BPR adopted framework, transformation journey, business results, and issues and challenges. The study employs an exploratory case study design, where in-depth interviews, field observations, and official records for data collection. The new process and structure design of GICT promoted an entirely new way of thinking and achievement of several benefits, such as functional collaboration, alignment of organisational objectives, and integrated and cross-functional customer service.
    Keywords: business process; organisational structure; process reengineering; digital transformation; business process reengineering; BPR; ICT.
    DOI: 10.1504/IJPMB.2022.10047967
  • Workplace Incivility and Frontline Employees' Capacity to Satisfy Customers: What Stands In-between   Order a copy of this article
    by Nguyen Hong Quan, Vu Phuong Linh, Pham Ngoc Anh, Vu Quynh Chi, Nguyen Kim Thanh, Duong Minh Hang 
    Abstract: Workplace incivility has exerted negative influences on employees’ well-being and led to lower service quality, the mechanism of which is yet fully explained by existing literature. This research aims to investigate the effects of three kinds of workplace incivility on frontline employees’ capacity to satisfy customers using conservation of resources (COR) theory and propose psychological capital (PsyCap) as a moderator. A questionnaire was distributed to 608 frontline employees in Vietnam working in four service sectors. Both CB-SEM and PLS-SEM were employed using SPSS, AMOS and SmartPLS softwares to analyse the measurement and structural models. Incivility from customers, coworkers, and supervisors has significant negative influences on FLEs’ capacity to satisfy customers that are partially mediated by emotional exhaustion and exhausted perceived organisational support. PsyCap partially moderates the effect of supervisor incivility on emotional exhaustion. The results recommend policies and intervention programs related to enhancing FLEs’ PsyCap.
    Keywords: frontline employees; FLEs; workplace incivility; emotional exhaustion; perceived organisational support; POS; psychological capital; PsyCap; capacity to satisfy customers; CSC.
    DOI: 10.1504/IJPMB.2022.10048410
  • Designing and obtaining of organizational DNA model (Case study: Public organizations and companies in Isfahan province)   Order a copy of this article
    by Mohammad Mohsen Mirbagher, Sayyed Mohsen Allameh, Seyyedali Siadat 
    Abstract: The present study aimed to design a model for organisational DNA in public companies and organisations in Isfahan. The statistical population of the qualitative section included 15 public companies and organisations of Isfahan province, which were selected by a purposive sampling approach, and 384 employees were included in the quantitative section that were selected by the stratified random sampling method. The results of data analysis showed that information block could be explained in four dimensions (organic approach, optimal information monitoring, and conformity of the general evaluation of the organisation with the existential nature of the organisation), developing practical measures to evaluate performance, functional feedback, and information). Structure block could be explained in three dimensions (integrated process-focused structure, organic structure with the knowledge management approach, development based on the organisation’s mission). The motivational block and the right decision-making block could be respectively explained in one dimension (optimal motivation system) and two dimensions (participatory decision-making to develop employees and the organisation and implement a meritocracy system based on the real interest of the organisation and organisational stakeholders).
    Keywords: organisational DNA; information; structure; motivators; decision making.
    DOI: 10.1504/IJPMB.2022.10048583
  • Soft HRM and work environment for elevating job satisfaction of employees: redefining the validated model of private sectors for Generation Y   Order a copy of this article
    by Sabrina Nushrat Islam, A.K.M. Manirul Bahar, Manimekalai Jambulingam, M.D. Mahamudul Hassan, Mohammad Nurul Alam 
    Abstract: The objectives of the study were to explore the necessity of soft HRM and work environment for job satisfaction of employees in the private sector. Generation Y has a general trend of quitting the job if they are not satisfied with their profession. Frequent turnover becomes one of the leading debates in the non-western region as well as in developing countries like Bangladesh. The study used Smart (PLS) to scrutinise the data, create the model, and sort out the mediating impacts of work environment between soft HRM (SHRM) and job satisfaction. The field theory, social exchange theory, and HRM models served as the foundation for the study. The result shows that soft HRM has significant positive effects on job satisfaction mediating through the work environment. The study enhances the existing literature and practically helps the HR practitioners against the lack of job satisfaction.
    Keywords: soft HRM; SHRM; dissatisfactions; job satisfaction; Generation Y; work environment; employee.
    DOI: 10.1504/IJPMB.2020.10033522
  • A study on the assessment of maintenance practices on business performance in Northern Indian SMEs   Order a copy of this article
    by Simranjit Singh Sidhu, Kanwarpreet Singh, Inderpreet Singh Ahuja 
    Abstract: The present study envisages developing an understanding of the impact of effective maintenance practices embraced by northern Indian small and medium enterprises (SMEs) and their impact on business performance. The current status and comparative analysis of various maintenance practices has been investigated in context of Indian SMEs. The study deploys a specially designed maintenance practices questionnaire and involves an extensive survey of 216 northern Indian SMEs. The study highlights that SMEs have successfully implemented various maintenance improvement initiatives related to breakdown maintenance, preventive maintenance, predictive maintenance, corrective maintenance, maintenance scheduling planning, computerised maintenance management systems and total productive maintenance initiatives in their organisations. The study also validates that Indian SMEs have realised significant business performance enhancements by executing the holistic maintenance practices in an effective manner. The SMEs have witnessed enhanced equipment performance, reliability, quality, employee competencies through strategic maintenance improvement initiatives. After a cautious examination of the current scenario, it is opined that Northern Indian manufacturing SMEs have been following their pursuit for improving organisational performance by affecting significant improvements in maintenance performance.
    Keywords: maintenance practices; reliability; quality; northern Indian SMEs; business performance.
    DOI: 10.1504/IJPMB.2020.10033370
  • Agile project and portfolio management: a systematic literature review   Order a copy of this article
    by Frederico Batista, Leandro Pereira, Renato Lopes Da Costa, Nelson Santos António 
    Abstract: The application of agile methods (AM) in project management has shown great efficiency and remarkable results. However, these methods were born to be applied at team level and not at project portfolio level, where the complexity of managing multiple agile projects and teams leads to several challenges of resource management, priorities and governance model of the project portfolio. The systematic literature review performed in this research aims to identify which practices are the most appropriate to manage the challenges associated with agile portfolio management (APM) and which is the most appropriate context. In this literature review, 28 articles published between 2005 and 2020, related to agile, APM and scaled agile were analysed. The existing scientific literature on APM is still very limited and this research aims to establish the baseline and encourage additional empirical studies in this area. For APM practitioners, it is intended to get an understanding of the most efficient practices and techniques for managing agile project portfolios and how to ensure proper conditions for their implementation.
    Keywords: agile; agile portfolio management; APM; scaled agile.
    DOI: 10.1504/IJPMB.2020.10042455
  • Lean technology and its impact on organisational performance: an empirical examination in manufacturing industry   Order a copy of this article
    by M.V. Jobin, T. Radha Ramanan, R. Sridharan 
    Abstract: Lean manufacturing (LM) has become a popular manufacturing technology and it has been successfully executed by industries all over the world. It is reported that LM has a high influence on the revenues of many industries. Several studies have been conducted on the implementation of lean manufacturing. However, there is a limited understanding existing in terms of its role to develop employee involvement, management commitment and organisational performance. Hence, the present study addresses this gap in tyre manufacturing industry by conducting a questionnaire-based survey. The data analysis was conducted using exploratory factor analysis, confirmatory factor analysis and structural equation modelling. The analysis of results show that adoption of lean manufacturing helped to develop employee involvement and management commitment and in turn better organisational performance. This unique understanding of the present study will help the manufacturing companies on the proper implementation of LM and achieve better organisational outcomes.
    Keywords: lean technology; LTECH; employee involvement; management commitment; organisational performance.
    DOI: 10.1504/IJPMB.2021.10046305
  • Lean Technology and Its Impact on Organizational Performance: An empirical examination in Manufacturing Industry   Order a copy of this article
    by Jobin Vijayan, Radha Ramanan, Rajagopalan Sridharan 
    Abstract: Lean manufacturing (LM) has become a popular manufacturing technology and it has been successfully executed by industries all over the world. It is reported that LM has a high influence on the revenues of many industries. Several studies have been conducted on the implementation of lean manufacturing. However, there is a limited understanding existing in terms of its role to develop employee involvement, management commitment and organisational performance. Hence, the present study addresses this gap in tyre manufacturing industry by conducting a questionnaire based survey. The data analysis was conducted using exploratory factor analysis, confirmatory factor analysis and structural equation modelling. The analysis of results show that adoption of lean manufacturing helped to develop employee involvement and management commitment and in turn better organisational performance. This unique understanding of the present study will help the manufacturing companies in the proper implementation of lean manufacturing and to achieve better organisational outcomes.
    Keywords: lean technology; LTECH; employee involvement; management commitment; organisational performance.
    DOI: 10.1504/IJPMB.2022.10046682
  • Development of a model to assess the impact of lean practices on firm performance in SMEs   Order a copy of this article
    by Sachin Saini, Doordarshi Singh 
    Abstract: The purpose of this paper is to develop a model that assesses the impact of lean manufacturing practices on performance enhancement in Indian SMEs. In this present work, empirical study did in small and medium enterprises of Northern India and case studies have been used for drawing out the learning issues and their inferences for developing a model using qualitative modelling approach. Qualitative modelling which consists of options field methodology (OFM), options profile methodology (OPM), analytical Hierarchy process (AHP) and fuzzy set theory (FST) methods are applied for synthesising the learning issues into options and further prioritising the performance parameters. Four options profiles mainly considered were process improvements based approach (PBA), people oriented approach (POA), top management leadership (TML) and mixed approach (MA). From all the approaches, MA has come out to be preferred for effective implementing the lean manufacturing practices and enhancing the overall performance of the organisation.
    Keywords: small and medium enterprises; SMEs; lean manufacturing practices; LMPs; Northern India; qualitative modelling; firm performance.
    DOI: 10.1504/IJPMB.2020.10034423
  • Challenges of sustainability in Indian manufacturing sector: a critical review   Order a copy of this article
    by Aneesh Kuruvilla, Deepak Singhal, Sushanta Tripathy, Biswajit Mohapatra 
    Abstract: Sustainability has become the critical constraint in any industry around the globe. It defines the new measuring standard that would help to improve the social, economic and environmental aspects in an industry. The paper intends to bring into limelight the various challenges/factors/barriers affecting the implementation of sustainability in manufacturing industries of India. The factors have been articulated from a vast literature survey encompassing journals from 1994 to 2019. The research extends further to enquire practitioners, industry professionals and academicians in India through a close-ended questionnaire. The responses, when analysed, yielded 24 factors, which were identified as major hindrances to Indian context of sustainable manufacturing. Some of the major factors are product life cycle design and 6R. Each factor has been elucidated in the respective context. The authors have tried to classify these factors into seven major factor-groups affecting sustainable manufacturing. The results of the survey indicate that the 24 factors are hindrances or challenges to the Indian manufacturing sector. This research is a preliminary attempt to revolutionise the transformation of Indian manufacturing practices into sustainable ones.
    Keywords: sustainability; manufacturing; challenges; India; barriers.
    DOI: 10.1504/IJPMB.2020.10043961
  • A study of driving factors and barriers of lean production systems   Order a copy of this article
    by Harsimran Singh Sodhi 
    Abstract: The present study is motivated by the implementation of lean production systems in manufacturing organisations. A questionnaire has been prepared and results from 188 small and medium-sized organisations in India have been received. On the basis of the reviewed literature, major barriers, and the driving factors which influence the success of the lean production system are identified and studied. On the basis of received results, the major success factors, and the barriers in the implementation of the lean production systems have been identified. Cronbach alpha value has been calculated and further, the multiple regression test has been applied on all major success factors and the barriers of the lean production system.
    Keywords: lean manufacturing; driving factors; barriers.
    DOI: 10.1504/IJPMB.2020.10046678
  • Providing a model for achieving organisational agility with emphasis on business process management   Order a copy of this article
    by Somaieh Alavi, Mostafa Ramezanian, Azam Bagheri, Vajiheh Zeraati 
    Abstract: Nowadays, with the emergence of process-oriented perspective and the popularity of the BPM approach among managers and also the efforts of organisations to become agile in a turbulent business environment, organisations are to adapt to environmental conditions and compete in it. It requires great flexibility and organisational agility to improve structures and processes. The purpose of this study is to provide a model for achieving agility in an organisation by emphasising on BPM by considering ERP as a moderating variable. This model can guide organisations in implementing BPM and achieving agility. In this study, 25 steel mills in Isfahan Province were used as statistical sample. A questionnaire was used to measure agility, BPM and ERP. Data analysis showed that BPM has a positive and significant effect on promoting agility of the organisation and ERP moderates this relationship. Then, based on the results, a model is proposed as a roadmap for organisations. This model has been evaluated and modified by Delphi technique in three stages by ten IT experts and finally the proposed modified model has been developed as an example in the steel industry. Structural equation modelling approach and Excel, Smart PLS and SPSS software were used to analyse the statistics.
    Keywords: business agility; business process management; BPM; enterprise resource planning; ERP; model.
    DOI: 10.1504/IJPMB.2020.10033708
  • Competitive benchmarking of Universiti Utara Malaysia's performance against the performance of selected Malaysian universities   Order a copy of this article
    by Engku M. Nazri, S. Kanageswari Suppiah Shanmugam, Nor Aziah Abd Manaf 
    Abstract: This paper reports on a competitive benchmarking study to gauge where Universiti Utara Malaysia (UUM) stands with respect to six other top universities in Malaysia, based on the perception of the universities' stakeholders (potential employers) on ten different relevant performance attributes. Compromised-AHP was used to calculate the performance score obtained by each university with regards to each performance attribute. The findings, based on 92 evaluations received revealed that although UUM was only recently ranked fifth among the seven universities selected for this study (based on the 2019 Times Higher Education Asia University Rankings), UUM surprisingly scored comparatively well in all the performance attributes except for one performance attribute, the English language proficiency of the graduates. However, although UUM is perceived to comparatively performing better than the other six universities, overall, the actual performance is perceived to be only at the level of slightly above average. The findings are very beneficial to UUM in the sense that by knowing which aspects that UUM is perceived by the potential employers to be lacking and require further improvements, appropriate strategies can be formulated and undertaken by the UUM management to strengthen its performance.
    Keywords: university competitive benchmarking; stakeholders' perception; compromised-AHP.
    DOI: 10.1504/IJPMB.2020.10040482
  • The main challenges to implement a strategic plan through dynamic capabilities   Order a copy of this article
    by Leandro Pereira, Renato Lopes Da Costa, Álvaro Dias, Rui Gonçalves 
    Abstract: The globalisation, the accelerating technological evolution and the financial crisis are just some of the factors that contribute to the fast-pacing changing market conditions, requiring the companies to have the capacity to be continuously improving and adapting at the same time. Dynamic capabilities allow the organisation to transform its core and support competencies to adapt permanently and quickly to the habitat and external context, becoming the basis for the achievement of strategic objectives and sustainable growth. This research presents the results from a research which has identified that the professionals indicate one or more of three barriers as the main obstacles to implement the strategic objectives in their companies. A problem solving approach is then applied for each of the top three barriers, defining the barrier, analysing its impacts and their evolution over time, so as to be able to derive and recommend the solutions to overcome the barrier.
    Keywords: dynamic capabilities; strategic objectives; strategy alignment; human resources; competencies; communication.
    DOI: 10.1504/IJPMB.2020.10039418
  • Setup time reduction to enhance the agility of the manufacturing industry through kobetsu kaizen and SMED: a case study   Order a copy of this article
    by Rahul Kumar, Kanwarpreet Singh, Sanjiv Kumar Jain 
    Abstract: Nowadays, the manufacturing industry is increasingly globalised and competitive, where the quality, cost, variety and fulfilment of the delivery deadlines are fundamental factors for the customers. To successfully meet these demands, organisations must find strategies to make their processes more flexible and agile. In addition, product diversification and reduced orders lead organisations to have optimised their setup processes on the equipment. A short setup time is critical for being able to produce small quantities of a large diversity of products. However, producing smaller batch-sizes causes more changeovers. Single minute exchange of die (SMED) has been widely used and offers satisfactory techniques for setup and changeover time reduction. This paper shares a real industry experience for a reduction in setup time through SMED and kobetsu kaizen. The existing condition was analysed to find opportunities for improvement. Achieved improvements involved decreasing setup time by 79.10% through successful implementation of SMED. The outcomes of the present study will prove to be beneficial for agile organisations in their pursuit of tackling (reduce or even eliminate) the setup and adjustment losses.
    Keywords: SMED; setup time; agility; manufacturing industry.
    DOI: 10.1504/IJPMB.2020.10035627
  • The boundaries of knowledge transfer in management consulting   Order a copy of this article
    by Renato Lopes Da Costa, Leandro Pereira, Álvaro Dias, Rui Gonçalves, Carlos Jerónimo, Ricardo Santos 
    Abstract: In a historical retrospective, although the existing literature calls the management consulting industry an extraordinary sector and a unique phenomenon in the business context, in fact these statements are not accompanied by a number of academic studies that emphasise the importance of the effective work of the management consultants. To contest the lack of studies in this emerging area, this article aims to understand the implications of the border to the transfer of information and knowledge from management consultants to their client companies. The results of the empirical analysis in the form of semi-structured interviews and questionnaires applied to management consultants and SME managers in Portugal reveal that the competency factor must be based on the four knowledge families of business management – the actual know, know the competence, knowledge transfer and future know-how. It is only from this conjugation that any kind of constraints that can be found along the way (political, physical or cultural) are able to be unblocked.
    Keywords: management consulting; knowledge transfer; strategy-as-practice; SAP.
    DOI: 10.1504/IJPMB.2020.10039415
  • How to improve operational processes using Monte Carlo simulation   Order a copy of this article
    by Leandro Pereira, José Santos, Carlos Jerónimo, Ricardo Santos 
    Abstract: The banking industry is changing; the future will integrate disruptive technologies which will make possible to transform their business. Between these transformations, the simulation process is seen as a considerable achievement and increment in the sector of credit request. In this research, a simulation process based in the Monte Carlo method was applied to several credit card requests in order to measure efficiency of credit process based, initially, in a normal distribution and to reproduce several scenarios and choose the one which fits better with the credit process needs. This model aims to identify the main points of deviations and perceive their respective causes. The findings of this study allowed to measure the number of full time equivalent allocated to these processes through the amount of credits requested daily. Throughout the execution of this methodology, it is possible to measure the process with considerable accuracy (AS-IS) and to understand the benefits associated with the implementation of such solution. In the end, the process of credit request has become more effective due to the process optimisation and at the same time, reduced the complexity inherent to the credit card requests.
    Keywords: simulation process; Monte Carlo; banking; credit card.
    DOI: 10.1504/IJPMB.2020.10039569
  • Corporate succession planning: accident or part of the strategic benchmarking process?   Order a copy of this article
    by Alan D. Smith 
    Abstract: Succession planning has become a common process in organisations, both public and private. This process identifies and develops talented internal employees to fill key critical positions within the organisation. Many companies are looking to technology as a way to identify these employees and to track their development. In a review of the patient literature and an empirical analysis, four specific questions were tested. It was found that technology skills rate very high with both sexes, age or continuous working records were associated with males, while females more dependent on education to achieve higher levels of disposable income. High-potential employees especially are motivated for increased levels of transparency as they development their talent pools, regardless of gender.
    Keywords: competitive advantage; customer relationship management; CRM; forward stepwise regression; succession planning; talent pools; technology.
    DOI: 10.1504/IJPMB.2021.10038291
  • Supply chain risk management   Order a copy of this article
    by Olga Leonidovna Domnina, Tatyana Nikolaevna Sakulyeva, Lesya Mikhailovna Bozhko 
    Abstract: The purpose of this study was to conduct a descriptive comparative analysis of potential risks for supply chains in Austria, Russia, and Kazakhstan and assess the processes of their integration into global supply chains. The study used the 2020 FM Global Resilience Index as an indicator of relative enterprise resilience to disruptive events, which fully meets the requirements for a comprehensive assessment of supply chain risks. The overall analysis included different countries occupying various positions in the FM Global Resilience Index. When forming a strategy for supply chain risk management, the central attention is to be given to the analysis of the external environment and supply chain resilience. Current tendencies toward globalisation necessitate the consideration of supply chain resilience in the global context. Political risks, corruption, poor cybersecurity, and supply chain visibility play an essential role in assessing the resilience index and analysing the external environment.
    Keywords: supply chain; risk management; resilience index; risk factors.
    DOI: 10.1504/IJPMB.2021.10038289
  • Integrated stochastic bicriteria flow shop scheduling problem with preventive maintenance   Order a copy of this article
    by Meenakshi Sharma, Manisha Sharma, Sameer Sharma 
    Abstract: In this paper, the concept of flexible and multiple preventive maintenance activities is introduced by reformulating classical bicriteria permutation flow shop scheduling problem into stochastic scheduling with objective to minimise system utilisation time with minimum makespan. The mathematical model is formulated to handle the uncertainties in job processing time and the time interval for machine maintenance. The problem of stochastic flow shop scheduling environment with maintenance activities, is NP-hard. Therefore, the advanced metaheuristic is implemented to solve large scale instances of referred problem. Extensive computational analysis is carried out to depict the superiority of proposed metaheuristic in terms of effectiveness and efficacy.
    Keywords: flow shop scheduling; preventive maintenance; genetic algorithms; makespan; system utilisation time; delay time.
    DOI: 10.1504/IJPMB.2021.10040217
  • Exploring fantasy football's impact on the NFL experience during the COVID-19 pandemic   Order a copy of this article
    by Alan D. Smith 
    Abstract: Fantasy gamers have seen a type of coexistence and symbiotic relations with NFL fandom, even in sight of the COVID-19 pandemic and unstable NFL contest schedules. Based on a sample of highly active and self-identifies fantasy gamers, some of these complex interactions were examined in the Pittsburgh, PA metropolitan area on a number of demographic and intrinsic/extrinsic motivation variables derived primarily from the uses and gratification theory. Younger fantasy players were not more active than their slightly older counterparts, which may point to a stable/rich fan base for both forms of football. As expected, males had significantly higher levels of participation and more confidence in their skill level; this was especially true in fantasy gamers favouring NFL engagement when fantasy football players appear on the roster of their favourite NFL teams. Higher levels of fandom and satisfaction for the NFL were found to coexist with higher levels of fantasy gaming.
    Keywords: consumer behaviour; COVID-19; fantasy football; National Football League; NFL; uses and gratification theory.
    DOI: 10.1504/IJPMB.2021.10047969