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International Journal of Process Management and Benchmarking

International Journal of Process Management and Benchmarking (IJPMB)

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International Journal of Process Management and Benchmarking (78 papers in press)

Regular Issues

  • Development of Framework for Green manufacturing with Comparative analysis   Order a copy of this article
    by Mahakdeep Singh, Kanwarpreet Singh, Amanpreet Singh Sethi 
    Abstract: This manuscript is focused on proposing a framework for smooth implementation of green manufacturing after identification of green manufacturing attributes after detailed literature survey and comparative analysis of the literature. A conceptual framework has been proposed consisting eight parameters for green manufacturing implementation. There is a lot of reliability on solid base of top management commitment and support. The roof is named as of implementation of green manufacturing to which seven pillars has been providing support. Every organisation is required to give substantial importance to these elements to successfully implement green manufacturing. These seven pillars are organisational practices, peer social pressure, peer government pressure, customers’ attributes, green supply chain management, government support, adoption of new/supportive technology. The current study is the sole attempt, to the best of the knowledge of authors, which have employed comparative analysis in order to critically analyse a range of pre-published studies related to green manufacturing.
    Keywords: green manufacturing; framework; comparative analysis.
    DOI: 10.1504/IJPMB.2020.10036041
  • Implementation framework for cellular manufacturing system using BWM multi-criteria decision making   Order a copy of this article
    by Jeyaraju Jayaprakash 
    Abstract: Manufacturing industries are enhancing their production and supply chain in todays competitive market environment using the new manufacturing technology and system. The cellular manufacturing system (CMS) has been proven to be the most suitable technology for batch manufacturing organisations to enhance operational performance. The present study aims to rank the significant factor relevant to CMS implementation. Four dimensions and 17 CM factors validated by industry experts were identified based on a literature review. Then, in evaluating factors, the best worst method (BWM) is proposed. Using sensitivity analysis, the results are validated. The proposed model provides a simple and easy way for companies to deal with CMS effectively. The respondent managers found an essential factor to be employee training. The strength of the current study is that it is one of the first few to be carried out to analyse CM implementation factors.
    Keywords: cellular manufacturing system; CMS; best worst method; BWM; critical factor.
    DOI: 10.1504/IJPMB.2021.10046307
  • A bibliometric evaluation of financial literacy and investment: a three-decade study based on the Scopus database, current research trends, and future directions   Order a copy of this article
    by Yuvaraja N, Swamy Perumandla 
    Abstract: Financial literacy is a key predictor of investment. However, a thorough scientific mapping of financial literacy and investment was not attempted before. So, in this study, we performed bibliometric analysis using VOS Viewer (Van Eck and Waltman, 2010) and an R-language programme called Bibliometrix (Aria and Cuccurullo, 2017) to dissect the intellectual and conceptual framework of the literature in this domain. Our findings indicated that the topic has intrigued scholars for the last 15 years, probably because of issues like global financial crisis and COVID-19. Gradually, this field became multidisciplinary, covering areas such as psychology, public economics, etc. The research themes, current trends, and potential areas of future research were highlighted. Our study will help policymakers understand the existing literature in this domain and help them plan their work accordingly. This study will help researchers identify future research opportunities on this topic by understanding influential papers, authors, and journals.
    Keywords: investment; financial literacy; financial knowledge; future directions; bibliometric analysis; science mapping; behavioral finance; stock market participation; financial education.
    DOI: 10.1504/IJPMB.2023.10055072
  • Artificial intelligence of things and circular warehouse process management of automotive parts: Conceptual framework and practice review   Order a copy of this article
    by ASMAE E.L. JAOUHARI, Jabir Arif 
    Abstract: In recent years, sustainable warehouse management strategies have been developed by businesses that desire to mitigate the adverse social and environmental effects within their warehouses. A circular method has been established in the warehouse management literature from this standpoint. The recycling process, knowledge, operational excellence and smart decision-making have all been enabled by circular economy models and solutions enabled by artificial intelligence and internet of things technologies. In this paper, an artificial intelligence of things (AIoT)-based circular warehouse management system (CWMS) is designed and tested within a real-world automotive supply chain to assess the sustainability performance of a CWMS for Industry 4.0. The results indicate that using AIoT technology to restructure the warehouse for a circular economy can enable CWMS. By connecting the proposed approach to the circular economy aspects of reuse, optimise, remove, recycle, and virtualise, clear benefits are provided. This study aims to enhance the current research by providing real proof of how AIoT and circular economy technology are used in practice.
    Keywords: circular economy; circular warehouse management system; CWMS: artificial intelligence; internet of things; Industry 4.0.
    DOI: 10.1504/IJPMB.2023.10055377
  • Emotional Drivers for Purchasing Apparels: Buying Process and Decision-making   Order a copy of this article
    by Samarth Singh 
    Abstract: The purpose of this study is to identify the factors that influence a consumer’s decision to purchase apparel. The data was obtained using a structured questionnaire from consumers of various categories and analysed using grey analysis. It is evident that consumers prioritise price while purchasing apparel. They would rather be rational than emotional. It is obvious that the majority of respondents prefer branded over non-branded goods and consider malls to be the most suitable place for purchasing. Consumers also prefer to buy in stores with a diverse selection of apparel and a pleasant atmosphere. Deals and special offers play a big role in buying patterns of consumers. The study’s main goal was to learn about buyers’ perceptions of composed retail places, and the relationship between statistical parameters and buyer perceptions. The study suggests and employs a social mental model of purchasing power, which adds to the uniqueness of the research.
    Keywords: consumer preference; perception; operational decisions; purchasing power; emotional drivers.
    DOI: 10.1504/IJPMB.2023.10055564
  • Evolution of Bikalananda Kar Rasagola: A Palatable Process   Order a copy of this article
    by Lopamudra Mishra, Radha Krishna Mishra, Biswojit Swain, Siddharth Misra 
    Abstract: This case study highlights the business evolution of the famous Rasagola of Odisha which is strongly positioned as the Bikalananda Kar Rasagola. Bikalananda Kar, the founder of the business has added uniqueness to his Rasagola which made it a preferred choice among its customers. The effort to building the brand among the competitors has also been put forth. The strategy to connect with the customers in terms of the product, its raw material and hygienic preparation, price, continuous innovation, adopting various technologies, marketing communication are also highlighted. This case also shed light on the essential qualities of an entrepreneur by illustrating the entrepreneurial journey of Mr. Kar. Values are the foundation of a family business. In a family business, the effective successors play a vital role in taking forward a successful business. Effort has also been taken to illustrate the endeavours of the successors towards adding the values to their family business and to carry the legacy of the founder. This case will enable the students to understand the leadership aspects of an entrepreneur, to evaluate the marketing mix in the entire journey of the business and also to understand the impact of effective transition of leadership in a business.
    Keywords: entrepreneurship; family business; leadership; product mix; sweets; confectionary.
    DOI: 10.1504/IJPMB.2023.10055593
  • Advanced process control for pulsed GMAW process of aluminium   Order a copy of this article
    by Mohammadreza Mollaei 
    Abstract: In aluminium welding, the effect of inputs on the outputs and the effect of the intertwine between them has led to many problems in controlling the aluminium welding process by GMAW. For this purpose, this article uses a static decoupling method. For this purpose, control over the width of the welding wire and the feeding speed of the welding wire is performed using the PID controller. Considering two-input and two-output in pulsed GMAW process of aluminium, the steps required to design a conventional Multi-loop PID controller are presented. PID is designed according to various algorithms such as IMC and Ziegler Nichols and optimal criteria and decoupled loops. We also use Smith's predictive control. Then we design the MPC control for the Gas Metal Arc Welding (GMAW) process. Using static decoration maker, the effect of action between inputs and outputs is significantly reduced. and the optimal output is achieved.
    Keywords: Multi-loops controller; PID controller; MPC controller; Optimum controller.
    DOI: 10.1504/IJPMB.2023.10055941
  • Remanufacturing of end-of-life laptop based on remaining useful life prediction and quality grading with random forest and cluster analysis   Order a copy of this article
    by Gurunathan Anandh, Shanmugam Prasanna Venkatesan, Domnic Sandanam, Santosh Awaje 
    Abstract: A laptop remanufacturer typically performs recovery, disassembly, functional testing, grading and repair/replacement of parts. The remaining useful life (RUL) of the EOL laptop parts is evaluated and quality graded with the usage statistics to decide the repair/replacement options. Research on RUL prediction and quality grading of EOL laptop parts deserves research attention. This research aims to develop a decision support tool (DST) in Microsoft Excel interfaced with Python for RUL prediction and quality grading of laptop hard disk drive (HDD) and lithium-ion battery (LiB). Random forest (RF) is used for RUL prediction, and the K-means clustering algorithm is applied for quality grading using sample datasets obtained from the online dataset repositories. Typically, a laptop remanufacturer is unfamiliar with machine learning (ML) algorithms; thus, developing a simple user interface is vital. The RF and clustering analysis results suggest that the predicted and experimental values are highly correlated.
    Keywords: laptop remanufacturing; remaining useful life; RUL; quality grading; machine learning; ML; hard disk drive; HDD; lithium-ion battery; LiB.
    DOI: 10.1504/IJPMB.2023.10056036
  • Unpacking the Impact of Rapid Delivery and Product Uniqueness on Quick Commerce Business Success using PLS SEM   Order a copy of this article
    by Bharathithasan S, SakthiSrinivasan K 
    Abstract: E-commerce is a fast-growing industry with a wide range of products and services. It has become an important part of our daily life. In recent years, e-commerce has become one of the most important industries in the world. In this context, it has become a vital part of the global economy. This article aims to provide an overview of the current state of the art in the field of quick commerce. The main objective of this paper is to provide comprehensive analysis on quick commerce in India. This paper is based on the unified theory of acceptance and use of technology (UTAUT), which is now frequently employed in behaviour intention of customers. The study was conducted through cross-sectional, once-at-a-time, quantitative consumer data collected for the study and statistically analysed. The data from the respondents were evaluated using the statistical program PLS 3.0. The results of this study provide the foundation for subsequent research on Q-commerce in developing countries; the research results indicate that there are noteworthy association in product quality and convenience of fast commerce services. The findings of this research can provide valuable insights to managers and business owners in this rapidly growing market.
    Keywords: e-commerce; business services; internet services; delivery services; information; product quality.
    DOI: 10.1504/IJPMB.2023.10056038
  • Exploring the Items for Measuring Cashless Transactions Behaviour Construct Related to Cognitive Attitudes   Order a copy of this article
    by Hamidah A.B. Rahman, Razali Hassan 
    Abstract: Consumers' cognitive attitudes require important aspects for the formation of behavioural models for cashless transactions. This research aims to use exploratory factor analysis (EFA) to validate an instrument. The questionnaire used was gathered from experts and adapted from previous studies. It consists of eight components relevant to the formation of cognitive attitudes. 105 responses to the questionnaire were collected. EFA was evaluated separately for each of the eight constructs. For all constructs, the Bartlett's test of sphericity was below 0.05, factor loading was also greater than 0.6, The Kaiser-Meyer-Olkin (KMO) measure of sampling adequacy was greater than 0.6 (sample size was sufficient) and all constructs items had Cronbach's alpha values more than 0.7 that indicating reliable. In this study, consumers from Kolej Komuniti Malaysia were measured using a valid and reliable cashless transaction behaviour instrument and will be used as a model to develop consumer behaviour in a cashless society.
    Keywords: cashless transactions behaviour; cashless society; exploratory factor analysis; EFA.
    DOI: 10.1504/IJPMB.2023.10056087
  • Are direct and indirect real estate markets integrated? Empirical evidence from India   Order a copy of this article
    by Sharmiladevi R, Swamy Perumandla 
    Abstract: The property market’s diversity, complexity, and link to the nationwide economy have prompted a more thorough investigation into its functioning. This study aims to investigate dynamic linkage between direct and indirect real estate (RE) markets using an autoregressive distributed lag (ARDL) bounds testing cointegration approach. Further, Granger’s causality test was employed to know the impact of changes in one market on the other by using on quarterly data from April 2010 to December 2022. Granger’s causality test results demonstrate no unidirectional or bidirectional relationship, and the coefficient of correlation has a negative association, showing that direct and indirect RE markets are independent of one another in short-run. From ARDL bound testing, it was observed that direct and indirect RE markets are cointegrated in long-run. This implies that these two RE investment vehicles are substitutable. The study plays a vital role for the investors and portfolio managers to look at the addition of both assets in their portfolios when making well-informed portfolio selection and allocation decisions.
    Keywords: real estate market; autoregressive distributed lag; ARDL; cointegration; risk; return; India.
    DOI: 10.1504/IJPMB.2023.10056137
  • Economic Sustainability in the Indian States: A Quantitative Approach Based on Business Intelligence   Order a copy of this article
    by Bharathithasan S, SakthiSrinivasan K 
    Abstract: This study looks at how financial access, commercial knowledge, technology, and risk-taking attitude effect economic sustainability in the Indian state of north Tamil Nadu, with microbusiness financial growth acting as a mediating element. Access to finance, business competency, technological competency, financial risk taking attitude, financial development of microbusiness, and economic sustainability make up the research model for this study. Using the structural equation modelling (SEM) approach and Smart PLS, the data was analyzed based on respondent input. It has been observed that sustainability in economic growth depends on the interest of the entrepreneurs towards business, risk taking knowledge and factors that facilitate the growth of the organization in financial aspects. The results also indicate that economic sustainability of business also depends on internal and external sources of knowledge.
    Keywords: Economic Sustainability; Financial Access; Business Competency; Technological Competency; Risk-Taking Attitude.
    DOI: 10.1504/IJPMB.2023.10056414
  • Bibliometric Analysis of the International Journal of Process Management and Benchmarking: Thematic Evolution   Order a copy of this article
    by Vihas Vijay, Sathish Arumbi Saravanan 
    Abstract: This paper presents a bibliometric analysis of the International Journal of Process Management and Benchmarking (IJPMB) using Scopus, focusing on output, citation impact, collaboration patterns and thematic evolution from 2005 to 2023. The study found that the journal has published 348 articles covering a wide range of topics, with a high citation impact and collaborations with various institutions. The analysis also revealed emerging trends and research constituents through co-citations, co-occurrences, and thematic evolution analyses. R studio and VOS viewer were utilized to conduct the study. These data provide additional insight into the publication patterns, citation structures, and collaborative characteristics of the journal and contribute to a deeper understanding of the field of process management and benchmarking.
    Keywords: journal analysis; bibliometric review; scopus; citation impact; collaboration patterns; thematic evolution; R studio; VOS viewer; h index; g index.
    DOI: 10.1504/IJPMB.2023.10056613
  • Exploring the Impact of Hybrid Work Model on Employee Productivity among IT Professionals: the Mediating Role of Employee Engagement   Order a copy of this article
    by Rajeswari A, Pulidindi Venugopal 
    Abstract: The hybrid work model that combines remote and onsite work has grown in popularity in recent ages due to technological improvements and shifting work preferences. This paper aspires to analyse the mediating effect of employee engagement (EE) in the relationship between hybrid work model (HWM) and employee productivity (EP). Data were collected from 345 IT professionals employed in corporate companies. The association between the constructs were examined using PLS-SEM. From the study, it is disclosed that there is a positive association between HWM and EP. Also, the construct EE mediates the linkage between the two variables. The results indicate that hybrid model is a promising approach that can benefit both employees and organisations if implemented thoughtfully and can buffer productivity through engaging employees in the organisation. The Study extends its novelty by analyzing EE and EP in a hybrid work context where meagre empirical studies were conducted so far.
    Keywords: hybrid work model; HWM; employee productivity; employee engagement; new normal; flexibility; blended work arrangement.
    DOI: 10.1504/IJPMB.2023.10057018
  • Financial Flexibility, Managerial Efficiency and Firm Performance- An Empirical Analysis on a Sample of Indian Listed Textile Industries   Order a copy of this article
    by Avula Sreenivasulu, Rajesh Mamilla 
    Abstract: The confounding effects of financial flexibility on corporate capital remain in research and practice as hold controlled elections. The objective of this study is to use the modified financial flexibility index to portray the current characteristics of the listed textile industries of the Indian stock market. Indian indexed firms tend to pay attention to the new pecking order theory when seeking external lending rather than lending to external debt for Indias undeveloped bond markets. This study investigates financial flexibility, managerial efficiency, and firm performance. This can provide insights into how these factors affect the financial performance of firms, which can be helpful for practitioners and policymakers. This paper examines a sample of a listed group in India that has modified its economic flexibility indicators to strengthen the Japanese capitals market situation. This ensures that Indian index companies improve money market integration from a global perspective.
    Keywords: financial flexibility; customised financial flexibility indicator; FFI; firm's performance; management effectiveness.
    DOI: 10.1504/IJPMB.2023.10057019
  • Effects of management effectiveness, firm life cycle, and financial flexibility on firm's performance   Order a copy of this article
    by Avula Sreenivasulu, Rajesh Mamilla 
    Abstract: A firm's financial flexibility (FF) is directly impacted by several restrictions on its financing strategy because the stock exchange in emerging nations is still evolving. By employing customised financial flexibility indicator (FFI), this research explores the connection between managerial efficiency (ME) at various periods of the corporate life span and the firm's performance, as well as the association with FF and the firm's performance. The judgment matrix technique is used to at least deliver realistic predictions in line with firm situations having less than 12% faults in comparison to the real weights, it is challenging for this analysis to determine the accurate weights on every component in assessing FF. By changing a range of weights and parameters, this customised FFI is especially ideal for firms subject to specific distinct financial reporting rules. This research could be useful to practitioners in understanding the management structure used by firms in developing nations.
    Keywords: financial flexibility; customised financial flexibility indicator; FFI; firm's performance; management effectiveness.
    DOI: 10.1504/IJPMB.2023.10057026
  • Analyzing Ways of Technological Growth Enables the Usage of Industry 5.0 In the Market.   Order a copy of this article
    by Shayrine H, Pulidindi Venugopal 
    Abstract: 'Industry 5.0' is an emerging concept in the new era of industrialisation. Technological growth can certainly enable new advances in industry and manufacturing, and it is likely expected that it enhances increased automation, digitisation, and connectivity in Industry 5.0-related sectors. It is crucial to think about the potential advantages and disadvantages of these developments, as well as how they will affect society, the workforce, and the market as a whole. Analysis of technical growth has a positive impact on the industry. It aids in improving the business's structure. As a result, fresh business concepts must be developed to improve organisational culture. Survey analysis is significantly measured with the help of the primary quantitative method. The survey has been done on the employees being in 85 in numbers with the help of SPSS. This research study helps to analyse the use of different techniques to enhance the growth of the industry. Therefore, it is highlighted that the production of higher quality products in low-cost investment has to be generated in the fourth revolution of the industry due to the use of digital technology. The analysis shows a strong linkage between the two constructs.
    Keywords: fourth revolution of industry; Industry 5.0; green revolution; industrial growth; demographic analysis.
    DOI: 10.1504/IJPMB.2023.10057143
  • Application of Sustainability to Supply Chain and Transportation Management: Company Case Study and Exploratory Consumer Survey of Attitudes towards Hybrid Vehicles   Order a copy of this article
    by Alan D. Smith  
    Abstract: In recent years, organizations have felt increasing pressure from regulatory agencies and their customers to identify and establish programs that improve sustainability both within the company and throughout their entire supply chain. Customers are doing more research into the organizations that they are purchasing from and are likely to alter their purchasing habits if an organization does not commit to sustainability at some level. This present research effort was divided into a case study of best business practices of 2 multinational organizations that operate in and around the Pittsburgh region and compare their approached to sustainability. An empirical study (n = 1,105) was used to gauge a factor-based dependent construct, hybrid-vehicle interest. Significant relationships among fuel characteristics and hybrid vehicle purchase intent/affordability were found. The firms were compared into solutions and managerial implications of the selected transportation, packaging, renewable resource, social, and local sustainability strategies.
    Keywords: business case study; empirical study; hybrid vehicles; gasoline branding and quality; renewable energy; sustainability; supply chain management (SCM).
    DOI: 10.1504/IJPMB.2023.10057201
  • Sway of Demographics on Technology Adoption and Project Efficiency in IT Sector : PLS SEM   Order a copy of this article
    by Prasad Babu P, Vasumathi Arumugam 
    Abstract: This study seeks to investigate the impact of demographic variables such as age, education, and experience on performance efficiency of IT sector. The research employed a quantitative approach by collecting data from respondents working in various IT organisations. Chi-square analysis revealed that there was no significant association between age and performance efficiency, suggesting that age is not a significant predictor of employee performance in IT industry. The data from the respondents were evaluated using statistical program PLS 4.0. The results of this study provide foundation for subsequent research on adoption of artificial intelligence in developing countries; research results indicate that there are noteworthy association in improving project efficiency in IT sector. Finally, the analysis revealed that the demographic factor of years of experience had an important positive sway on the cost of the project.
    Keywords: project efficiency; demographic profile; adopting technology AI; IT sector.
    DOI: 10.1504/IJPMB.2023.10057209
  • Understanding the role of brand love:An Benchmarking of Indian higher education system   Order a copy of this article
    by Sathish Arumbi Saravanan, R. Venkatesakumar, Venkata Subbaiah Potala 
    Abstract: Indian higher education system experiences vast degree of changes, particularly in the engineering education sector. Many institutions are on the verge of closing. Admissions trend is continuously declining in the recent times in the engineering education. One of the major reasons for reduced popularity among students is the failure of institutions to fulfil their promises. The students join the institution with high degree of expectations, but as the time progresses, they get dissatisfied with the experiences gained. Current research aims to investigate the perceived difference between the pre and final year students on the predictors of satisfaction and brand love. PLS-MGA is used to bring out the group differences on the predictors of satisfaction and brand love between the groups. The data analysis brought out significant differences between the groups on the influence of career opportunities on satisfaction, satisfaction on alumni support and word of mouth on brand love.
    Keywords: brand love; satisfaction; word-of-mouth; alumni support; moderator.
    DOI: 10.1504/IJPMB.2023.10057210
  • Workforce Creativity and Organizational Citizenship Behaviour: A Systematic Review, Retrospection and Future Research Dimensions   Order a copy of this article
    by Dineshbabu M, Bijay Prasad Kushwaha 
    Abstract: The present study aims to conduct systematic literature review (SLR) on employee creativity, organisational citizenship behaviour (OCB). Further, it also examines the past, present and future research directions in this research area. The literature was accessed through the Scopus search technique and eight steps of the SLR approach were applied followed by content analysis to select 51 research papers. The findings revealed that OCB with employee creativity is essential for forging bonds with both employers and employees and attaining both the organisation's financial and non-financial goals. This study contributes to the understanding of the theoretical model that can be used to inspire further study. We developed a theory by posing practically novel research problems, highlighting the constraints of our study, and providing practical consequences for researchers. The antecedents and consequences of OCB and employee creativity are also presented. The future research dimensions are discussed and presented.
    Keywords: organisational citizenship behaviour; OCB; employee creativity; workforce creativity; systematic literature review; SLR.
    DOI: 10.1504/IJPMB.2023.10057282
  • Factors driving Well-being at Workplace through the Process of Psychological Capital   Order a copy of this article
    by Nilima Priyadarshini, Jagadeesha Marigowda, Samir Kumar Nanda, Potnuru Rama Krishna Gupta 
    Abstract: The present research examines the link between organisational virtuousness (OVR) and perceived organisational support (POS) towards enhancing well-being at workplace. Further, this research also explores psychological capital (PSC) as a mediator on the hypothesised links. 407 responses were collected from the employees of selected cement manufacturing plants in Odisha, India using perception-based surveys. The research model was evaluated through structural equation modelling (SEM). Based on the empirical results, the hypothesised links between the model constructs were found positive and significant. Also, the results indicate the partial mediating effect of PSC on the hypothesised paths. The study findings provide new insights to the scholarly community to better understand the concept of well-being at workplace, especially in emerging markets. In the long-run, employee well-being leads to positive outcomes for the manufacturing organisations that are competitive and demand high-levels of productivity and commitment.
    Keywords: virtuousness; process; organisational support; well-being; PsyCap.
    DOI: 10.1504/IJPMB.2023.10057284
  • Assess supply chain performance post-COVID-19   Order a copy of this article
    by Abdullah Alkhoraif 
    Abstract: The objective of this study is to conduct a comprehensive synthesis and analysis of the extant literature about the degree of supply chain integration. Three key inquiries warrant examination: 1) What are the underlying factors that contribute to differences in defining various levels of supply chain integration?; 2) Within the context of supply chain management, what are the factors that give rise to discrepancies in defining different degrees of integration?; 3) When it comes to supply chain integration, what are the bases for variations in defining different levels of integration? To comprehensively examine the scope of supply chain integration and its influence on chain efficiency, a systematic approach was employed to analyze 293 research studies ultimately narrowing it down to 127 spanning from Jan 1st, 2015 until January 2023. These studies were sourced from a range of reputable platforms. The study yielded a significant inventory of dimensions, performance.
    Keywords: supply chain performance; supply chain integration; SCI; supplier integration; post COVID-19 supply chain.
    DOI: 10.1504/IJPMB.2023.10057415
  • Empowering womens financial well-being: the role of financial literacy and decision making in wealth creation   Order a copy of this article
    by Reganti Lavanya, Rajesh Mamilla 
    Abstract: Financial literacy and decision-making skills are crucial for managing finances effectively. Women often face challenges due to social, cultural, and economic barriers that limit access to education and financial resources, leading to lower financial literacy and difficulty making informed decisions for wealth creation. However, recent research indicates that financial literacy and effective financial decision-making skills can significantly impact women’s wealth creation. Financial decision making mediates financial literacy and wealth creation, enabling women to make conscious decisions and navigate the complex economic landscape. This work seeks to explore the role of financial literacy in women’s wealth creation through financial decision making as a mediator. The literature review highlights the significance of financial decision making in promoting women’s financial empowerment, offering implications for policymakers and practitioners working towards improving women’s financial well-being.
    Keywords: financial literacy; financial decision making; financial well-being; women’s wealth creation; financial choice.
    DOI: 10.1504/IJPMB.2023.10057416
  • Financial Flexibility through Bibliometric Analysis: An innovative and systematic review in the Global context   Order a copy of this article
    by AVULA SREENIVASULU, Rajesh Mamilla 
    Abstract: The purpose of this research is to examine the bibliometric characteristics of previous studies on the topic of financial flexibility. The data was compiled with the help of the Scopus database. The current study employs techniques such as citation network analysis. For clustering, keyword analysis and co-citation are used. The analysis is carried out using VOS Viewer and R Software. Using various keywords, literature was searched, and 208 papers are found between the years 2008 to 2022. From the study period, it was observed that a large number of articles were published in the year 2021, the highest-rated journal is the Journal of Corporate Finance, and the author Graham, J.R. has (2321) citations. The most used keywords were financial flexibility, capital structure, investments, and finance. Concerning country-wise publications, the USA, and China stood first and second France stood in the last position.
    Keywords: bibliometric analysis; capital structure; financial inclusion; financial flexibility; R Software; VOS viewer.
    DOI: 10.1504/IJPMB.2023.10057442
    by M. PRIYANKA, R. Indradevi 
    Abstract: Musculoskeletal disorders (MSDs) have been a widespread workplace health issue for employees as they have become more prevalent among instructors in recent years. One of the occupations that experience musculoskeletal disorders (MSDs) is teaching. MSDs seem to be more common among schoolteachers than other occupations. Teachers have a big influence on students’ lives. All pupils’ academic achievement depends profoundly on their teachers. It is getting harder and harder to be a teacher. Teachers’ health, wellbeing, work attitudes (such as job satisfaction), and turnover are all impacted by stress and musculoskeletal disorders. This, in turn, has an impact on how effectively the teacher teaches. The purpose of this study is to identify the many musculoskeletal issues that teachers deal with as a result of their workstation, posture, etc. The study also looked at the impact of musculoskeletal issues on teachers teaching efficiency, which has a direct impact on students’ capacity for learning. The study’s conclusions identified a relationship between successful instruction and musculoskeletal disorders.
    Keywords: musculoskeletal disorder; MSD; schoolteacher; body posture; workstation; teaching effectiveness.
    DOI: 10.1504/IJPMB.2023.10057443
  • Measuring Customer Experience Towards Bancassurance in an Emerging Market Economy: Empirical Evidence from India   Order a copy of this article
    by Amrutha S, V. SANTHI 
    Abstract: Bancassurance has emerged as a potential source for the promotion of insurance products. Bancassurance is a win-win strategy for all the stakeholders of banks and insurance companies, thereby impacting the entire economy. This study attempts to explore customer experience related to the bancassurance channel in an emerging economy like India. The study is based on primary data collected using a structured questionnaire from customers buying insurance policies through different commercial banks. The data have been collected from bank customers and structural equation modelling (SEM) using SMART PLS is used for data analysis. The study mainly focuses on seven variables that impact the customer experience in which reliability of the distributive channel, after-sale service, accuracy of the channel, and customer trust positively impact the customer experience. The study shows that consumers have positive experiences purchasing insurance through the bancassurance channel.
    Keywords: bancassurance; bank; customer experience; insurance; India; emerging market; structured equational model; India.
    DOI: 10.1504/IJPMB.2023.10057582
  • The title role of postharvest handling practices in augmenting the supply chain efficiency of apples in the Dehradun and Uttarkashi Districts of Uttarakhand.   Order a copy of this article
    by Aanchal Sharma Lamba, Ajay Sharma 
    Abstract: Postharvest handling practices have attracted renewed research interest. This concern underlines the imperative of comprehending the impact of postharvest handling practices on enhancing supply chain efficiency of apples in the Dehradun and Uttarkashi Districts of Uttarakhand.. Using random sampling technique, the impact of postharvest handling practices on the supply chain efficiency of apples was examined. Out of 455 questionnaires, 385 questionnaires were used for data collection. Exploratory factor analysis was used to lessen the number of factors to be considered in this study. Regression analysis was employed to understand the association between postharvest handling practices and supply chain efficiency of apples. The research outcomes show that postharvest handling practices influence the supply chain efficiency of apples positively and significantly. The researchers have also stated the practical and theoretical connotations of the investigation conclusions.
    Keywords: apples; postharvest handling practices; cleaning; sorting and grading; packaging; cold chain storage facility; transportation; supply chain efficiency.
    DOI: 10.1504/IJPMB.2023.10057653
  • Post-harvest technology as a moderator between post-harvest handling and supply chain efficiency: A Theoretical framework for Dehradun and Uttarkashi Districts of Uttarakhand State of India   Order a copy of this article
    by Aanchal Sharma Lamba, Ajay Sharma 
    Abstract: This research paper examines whether post-harvest technology moderates the relationship between post-harvest handling and supply chain efficiency of apples in Dehradun and Uttarkashi Districts of Uttarakhand or not. The sample size was 459 and 409 responses were used for the study. The researchers distributed the semi-structured questionnaires to the respondents (apple growers). Descriptive analysis, exploratory factor analysis (EFA), confirmatory factor analysis (CFA), correlation, and simple linear regression (SLR) techniques were put in use for the data analysis process. It has been disclosed that post-harvest handling is significantly and positively related to supply chain efficiency of apples. It has also been revealed that post-harvest technology acts as a moderator between post-harvest handling and supply chain efficiency of apples in Dehradun and Uttarkashi Districts of Uttarakhand. The limitation of the study is only Dehradun and Uttarkashi Districts of Uttarakhand and only apple fruits have been considered in the research study.
    Keywords: post-harvest handling; PHH; post-harvest technology; PHT; supply chain efficiency; SCE; apple growers; Dehradun and Uttarkashi Districts of Uttarakhand; India.
    DOI: 10.1504/IJPMB.2023.10057654
  • Does the Extended Value-Added Intellectual Capital components impact the Profitability of Indian Agribusiness Companies   Order a copy of this article
    by Vaishnavi Balaji, Rajesh Mamilla 
    Abstract: This research examines how intellectual capital components influence the financial viability of Indian agribusinesses. This is one of the most recent studies that examine the profitability and intellectual capital of Indian agricultural companies. The proposed extended value-added intellectual capital model measures intellectual capital. Data were gathered from 20 agricultural businesses listed in the NIFTY 500 index between 2011 and 2022 using Prowessiq (CMIE) and the annual reports. The fixed effects regression model is deployed in this research. The research outcomes specify that the most crucial variables with a substantial favourable influence on the profitability of Indian agribusinesses are innovation capital efficiency and human capital efficiency. The other variables, relational capital efficiency, capital employed efficiency and structural capital efficiency, also significantly impact financial performance. Companies should value and invest in their intellectual capital components to enhance financial performance.
    Keywords: capital employed efficiency; Indian agribusiness; innovation capital efficiency; human capital efficiency; profitability; relational capital efficiency; structural capital efficiency.
    DOI: 10.1504/IJPMB.2023.10057876
  • Cross-border e-commerce purchase intentions among Malaysian consumers   Order a copy of this article
    by Alex Thomas, Yen Nee Goh, Chee Ngee Lim 
    Abstract: Cross-border e-commerce (CBEC) has grown gradually in Malaysia. This research examines the factors affecting Malaysian consumers' CBEC purchasing intention using the extended technology acceptance model (TAM). Perceived ease of use significantly affects perceived usefulness, while trust minorly impacts the CBEC purchase intention. All the hypotheses proposed are supported, except the perceived ease of use has no significant effect on the attitude towards CBEC. The CBEC retail platform must be user-friendly and accessible to the customers. The product information quality perceives privacy and security are directly related to the consumers' trust. Trust increases in CBEC when the privacy of consumers is assured. This paper extends the literature on CBEC and sheds light on the drivers of CBEC purchase intention in Malaysia.
    Keywords: cross-border e-commerce; CBEC; perceived ease of use; PEOU; perceived usefulness; purchase intention.
    DOI: 10.1504/IJPMB.2023.10058014
  • MIF: a mapping approach based on the combination of VSM 4.0 and Shingo Production Engine applied in a case study of Brazilian Logistics Distribution Center.   Order a copy of this article
    by Fabiano Nunes, Leonardo Paulos Chiká, Cristopher Santos 
    Abstract: This article presented a value stream mapping approach based on the combination of Shingo's production mechanism and VSM 4.0 to assist in the detailed identification of activities that add and do not add value to operational flows. The intralogistics flows were mapped from the receipt to the storage of materials, as well as the picking order flow to the loading of transport equipment. In this practical application, the approach produced satisfactory results because, in addition to adding value to the flows (3.83% to 6.88%), the digitisation/automation rate (3.23% to 2.44%), use of information rate (0%) and rate of access to information (3.23% to 2.5%). The operators' memory was used as an informational means in both flows (95.77% to 97.56%) and the non-human and human resources used were also identified. The MIF aims to contribute to the identification of waste in operations management.
    Keywords: Shingo production mechanism; VSM 4.0; value stream mapping approach; intralogistics; digital VSM; dynamic VSM; DVSMS; process.
    DOI: 10.1504/IJPMB.2023.10058018
  • Current state and future directions of consumer online data protection and consumer privacy: A bibliometric study   Order a copy of this article
    by Malathi A, Mohamed Jasim 
    Abstract: The increased use of consumers' personal data in online and digital marketing to personalise advertising and so on has invited attention to consumer data breaches, consumer data protection and privacy. The purpose of this research is to review existing literature on consumers' online data protection and privacy. The dataset for the analysis includes 521 research articles collected from Scopus database from the period 2000 to 2023. The data are analysed using VOS Viewer and Biblioshiny based on co-occurrence keyword, citation and co-citation. The study also analysed the trend topics, three field plot relations between authors, keywords, and sources and multi-correspondence analysis (MCA) by considering keywords. The two main topics like the steps and regulations taken by the government across the countries to protect customer data and privacy, building trust on companies/marketers by data protection are addressed at the end of discussion. The study indicates there is more emphasis on the theme of data protection and privacy. Most importantly, many researchers focus on policy and legal issues about online data protection and privacy. Recent research topics focus on privacy by design, technologies in privacy and privacy strategies.
    Keywords: information privacy; consumer privacy; bibliometric analysis; data protection.
    DOI: 10.1504/IJPMB.2023.10058021
  • Dimension of Higher Educational Institutions (HEI) enhanced competitive Reputation by Integrating Academic Analytics   Order a copy of this article
    by Mallikharjuna Rao Nuka, Venkata Subbaiah Potala, Sasidhar Choragudi 
    Abstract: Innovation in various disciplines has recently drawn a lot of attention from academics and industry experts. Today, big data use in higher education institutions (HEIs) is of growing interest because education plays a significant role in society. In order to identify trends and categorise the education sector, the study's objective is to conduct a thorough review of big data in HEIs. The study presents promising awareness from an ongoing action research study in reputed engineering colleges in India. The analysis has provided sufficient evidence for the relation between students and HEIs by improving accountability, accuracy and enhanced reputation of HEIs and also bestows the performance evaluation and improvement mechanism, progression Results demonstrated increases performance of HEIs competencies and intrinsic motivations. Integrating academic analytics with big data framework that connects the theoretical, big data attributes and examined effects and students' perceptions.
    Keywords: higher educational institutions; HEIs; academic analytics; big data; accountability; accuracy; data analysis.
    DOI: 10.1504/IJPMB.2023.10058127
  • X-Generation SHG Women Entrepreneurs Behavioural Practises - Application on Theory of Planned Behaviour using CB-SEM with Modification Indices   Order a copy of this article
    by Bedaduri Ramamurthy, Subhendu Kumar Pradhan 
    Abstract: This study focuses on analysing the self-help group (SHG) self-employed women of Generation X in terms of marketing, services, accounting, and strategy. The major goal is to utilise planned behaviour theory in the framework of AMOS structural equation modelling to get a thorough knowledge and evaluation of these entrepreneurial behaviours. Modification indices are used to assess the model's fit, and numerous metrics are used to assure the study's validity, including Cronbach's alpha, exploratory factor analysis (EFA), confirmatory factor analysis (CFA), validity, and reliability. Path analysis is used to evaluate theories and look into how modification indices affect how well a model fits in AMOS. According to the research, Generation X SHG women business owners regularly participate in promotional efforts. The results emphasise the significance of understanding and supporting the commercial objectives of Generation X SHG women entrepreneurs. They also have important implications for future entrepreneurship research.
    Keywords: X generation; women; entrepreneur; SHG; AMOS; measurement model; structural equation modelling; CB_SEM; modification indices; behavioural practices.
    DOI: 10.1504/IJPMB.2023.10058200
  • The Dark Side of Organization Identification: Systematic Literature Review and Bibliometric Analysis on Toxic Leadership on Employee's Behaviour   Order a copy of this article
    by Emily Maria K. Jose, Bijay Kushwaha 
    Abstract: This study uses a systematic literature review and bibliometric analysis to summarise and synthesise the past, present, and future research of toxic leadership and its impact on employee behaviour. Seventeen documents are extracted from the Scopus database to conduct a systematic literature review. Further, it examines the cause-and-effect relationship between Toxic leadership and employee behaviour. This study suggests that the literature on toxic leadership has five dimensions: authoritarian leadership, abusive supervision, narcissism, abusive supervision, and unpredictability. The emerging themes are psychological safety, toxic organisational environment, employee engagement and performance, and turnover intention. The variable reviewed in this research is leadership, toxic leadership, employee behaviour, and workplace behaviour published between 2020 and 2023. The future researcher directions are presented and discussed.
    Keywords: leadership; toxic leadership; employee behaviour; workplace behaviour; abusive supervision.
    DOI: 10.1504/IJPMB.2023.10058293
  • Benchmarking the Contribution of Non-Timber Forest Products towards Sustainable Livelihood and Regional Development   Order a copy of this article
    by Tumula Dilleswar Rao, N.V.J. Rao 
    Abstract: The present study examines the effect of non-timber forest products (NTFPs) towards enhancing community capacity building, balanced regional development, and sustainable livelihood of the selected regions from an emerging market perspective. SEM analysis was applied to validate the hypothesised model using 471 responses drawn from survey participants. In this regard, the findings reveal a positive and significant link between all the study constructs that render affirmation to the research model. Further, community capacity building plays a mediating role in the link between NTFPs and sustainable livelihood and NTFPs and balanced regionals development. The results and findings were compared with prior studies in the similar domain that provides a strong justification to place novel contribution of this study in extending the domain knowledge. Also, the findings provide insights to managers and policymakers to benchmark and devise strategies for effective commercialisation of NTFPs that can contribute towards regional development and better livelihood.
    Keywords: non-timber; sustainable livelihood; benchmark; capacity building; regional development.
    DOI: 10.1504/IJPMB.2023.10058294
  • The Adoption Intention of Industrial Robots in Indian ACMCs: An empirical study   Order a copy of this article
    by Poornima Sehrawat, Hemantkumar P. Bulsara 
    Abstract: This research assess the adoption intention of InRb in ACMCs with the employee’s perspective using technology, organisation and environment (TOE) framework. This paper examines the adoption intention as well as potential use of InRb in auto component manufacturing organisations by conducting surveys of 403 employees and managers of Indian ACMCs. The finding shows that perceived usefulness, perceived intelligence, commitment to learn, perceived trust, perceived ease of use, and personal innovativeness are the special predictors of InRb adoption intention. This paper shows the negative effect of perceived ease of use on perceived usefulness. Furthermore, the study explains the positive effect of stickiness as a moderating factor on the adoption intention of InRb and its potential use. This work also provides managerial contribution by highlighting the reasons for the adoption intention of InRb and its potential use in Indian ACMC where the advanced technology adoption is at a very emerging stage.
    Keywords: Industry 4.0; automated industrial robots; adoption intention; AND; actual adoption; auto component manufacturing organisations; ACMCs.
    DOI: 10.1504/IJPMB.2023.10058384
  • Readiness Assessment Framework of Blockchain adoption: A case of Automotive Industry   Order a copy of this article
    by Gopika Reghu, Albi Thomas, M. Suresh 
    Abstract: This paper aims to study the readiness of automobile manufacturing industry in adoption of blockchain technology through multi-grade fuzzy approach. A case organisation is selected, and conceptual model is developed by identifying 67 attributes, ten criteria and four enablers. The framework helps in categorising the attributes that are important and lists the attributes that are important and need attention. Through this study, it is found that the case organisation has to focus on eighteen attributes which include data security, consensus of the stakeholders, immutability of data, data recovery being a few of them. The developed framework will help in continuous assessment of any organisation for blockchain adoption.
    Keywords: blockchain; readiness; automotive organisation; smart operations; technology driven; multi-grade fuzzy.
    DOI: 10.1504/IJPMB.2023.10058405
  • Reliability Measures Assessment of Solar Water Heating System Under Copula and General Repair Facilities   Order a copy of this article
    by Abdulhadi Aminu, Abdul Kareem Lado, Ibrahim Yusuf 
    Abstract: As a result of an increased danger involved with other energy sources like fossil fuels, thermoelectric, nuclear, hydropower, gas thermal, etc., there is a strong increase in the demand for renewable energy on a global scale. Consequently, this paper considered a solar water heating system comprises of four subsystems: these are j panels that woks under b-out-of-j scheme, controller, tank and heat exchanger all combines together in a series-parallel configuration. Unit/subsystem failure is constant and tally with exponential distribution, two repairs are involved, general repair to resolves partially fails state and the copula repair to fixes the system failure. The intents of this study are to examine the system for various reliability measures, including availability, reliability, mean time to failure (MTTF), sensitivity, and cost, as well as to determine how the results of the study will be impacted by repairs. The model’s transition diagram was used to generate the partial differential equations of order one, and are solved using supplementary variable and Laplace transformation techniques. Particular examples are given to justify the obtained results and conclusion was drawn from the findings that copula repair produce higher outcomes than general repair and therefore declared repair for optimal performance of the system.
    Keywords: availability; reliability; mean time to failure; MTTF; sensitivity; costs; solar; heat exchanger.
    DOI: 10.1504/IJPMB.2023.10058423
  • Strategic Management Practices and New Product Performance in the clothing Industry:The Role of Environmental Hostility   Order a copy of this article
    by Amira Khlil, Said Ettis, Haddad Mohamed 
    Abstract: Companies' strategic management practices have important effects on the success of their newly introduced products. The objective of this research is to examine the association between knowledge management and new product performance of SMEs while integrating the strategic role played by entrepreneurial orientation and customer orientation as mediators and environmental hostility as a moderator. A total number of 96 clothing SMEs firms were surveyed. The SEM-PLS data analysis showed that knowledge management determines the new product performance, entrepreneurial orientation, and customer orientation. The entrepreneurial orientation is a partial complementary mediator of the effect of knowledge management on new product performance. Environmental hostility is a moderator of the relationship between entrepreneurial orientation and new product performance. Building on these results, this research suggests practical implications and proposes relevant recommendations to strategic managers regarding the formulation and implementation of a successful new product introduction boosted by effective strategic practices.
    Keywords: strategic management; knowledge management; new product performance; entrepreneurial orientation; customer orientation; environmental hostility; clothing industry.
    DOI: 10.1504/IJPMB.2023.10058424
  • Exploring the Synergistic Effects of Warm and Cold Standby Units in Availability Modeling and Assessment of Complex Series-Parallel Systems   Order a copy of this article
    by Ibrahim Yusuf, Abdulkarim Muazu Iggi 
    Abstract: This paper presents an in-depth exploration of a mixed standby strategy incorporating both warm and cold standby units for enhancing system availability. The study introduces five distinct serial system configurations, denoted as A, B, C, D, and E, wherein each configuration comprises a main unit along with warm and cold standby units. Differential difference equations are employed to model these systems and calculate their long-run availability. Additionally, the paper determines the optimal configuration based on system availability analysis. The numerical experiments are presented through tables and graphs, revealing that configuration C emerges as the optimal choice. The findings emphasize the effectiveness of incorporating both warm and cold standby units in series-parallel systems, ultimately leading to improved system availability.
    Keywords: warm; cold standby; series-parallel; availability.
    DOI: 10.1504/IJPMB.2023.10058821
  • Enhancing MOOC Completion Rates: An Analysis of Instrumental Factors using the MCDM Methodology   Order a copy of this article
    by Neeraj Chopra, Rajiv Sindwani, Manisha Goel 
    Abstract: Despite notable strengths, the low completion rate in massive open online courses (MOOCs) remains a serious concern for developers and policymakers. Consequently, a need is emerged to conduct a research to investigate factors that play an instrumental role in MOOC completion. Based on elaborative literature review, 18 factors are derived. Further, with the help of a team of experts, the factors were distributed into five broad categories: personal, instructor, social, course, and experiential. The best worst method (BWM) was applied to prioritise the factors instrumental to MOOC completion. Sensitivity analysis was performed on the prioritisation result to determine the robustness. This research is among the pioneering work that has studied the relative significance of broad factors that leads to MOOC completion. On the academic front, the study will extend the knowledge base in the domain of MOOCs. The study will also provide valuable inputs to practitioners and policymakers for designing effective e-learning interventions to boost the overall MOOC completion rate.
    Keywords: massive open online course; MOOC; MOOC completion factors; prioritisation; best worst method; BWM.
    DOI: 10.1504/IJPMB.2023.10058978
  • Examining the determinants of FinTech adoption intention: the moderating role of customer advocacy   Order a copy of this article
    by D. Yuvaraj, Pulidindi Venugopal, Shaply Abdul Kareem, Aswini Priya S 
    Abstract: FinTech is transforming the way financial transactions are dealt with, particularly payments, purchases, and investment services. The purpose of this research is to explore the determinants of FinTech adoption intentions. Additionally, the moderating role of customer advocacy (CAD) between the determinants and adoption intention was also examined. The technology acceptance model (TAM) and task technology fit (TTF) are theoretical models used in this study. Purposive sampling was applied to collect data from 688 respondents. The data is analysed using PLS-SEM and IPMA. Perceived ease of use (PEOU), perceived usefulness (PU), task technology fit (TTF), and trust (TRU) influence FinTech adoption intentions. Finally, customer advocacy moderates task technology fit, trust, and FinTech adoption intention. Trust is the most important predictor, whereas PEOU, TTF, and CAD are the best-performing variables for FinTech adoption intention, based on IPMA. This study contributes to the understanding of FinTech for users, service providers, and practitioners.
    Keywords: adoption intention; customer advocacy; CAD; FinTech; perceived usefulness; PU; task-technology fit; trust.
    DOI: 10.1504/IJPMB.2023.10058980
  • Present State and Future Directions of Mobile Payments System: A Historical and Bibliographic examination   Order a copy of this article
    by Varun Kesavan, Sakthi Srinivasan K 
    Abstract: M-payments or mobile payments are fast becoming the norm since they minimise the need for traditional currency in a variety of everyday situations. Seldom have bibliometric studies been conducted in mobile payments research. The aim of this research is to examine the current level of research on M-payment systems. This research targets to provide a comprehensive review of the research on smartphone payments. This study investigates both scholarly articles and open-access studies. The articles published between 2010 and 2022 were selected using the Scopus database. During the first search, 2,400 papers were located, however only 662 were included in the research. The bibliometric analysis is conducted using the Biblioshiny R-studio. Throughout history, there has been a rising tendency in the rate of publishing. India, USA, and China are three major benefactors. Extensive study on mobile payments, mobile payments, financial inclusion, FinTech, and mobile money has been conducted. This examination of mobile payments, mobile payment, FinTech, mobile money, and mobile banking addresses knowledge gaps, organises essential themes, adds to the current literature, and sets the way for future scholars.
    Keywords: payment systems; technological change; mobile payments system; bibliometric analysis; Bibliometrix; Science mapping; Scopus database.
    DOI: 10.1504/IJPMB.2023.10059098
  • Retrospection of Merger and Acquisition Research in HRM: Science Mapping and Thematic Clustering   Order a copy of this article
    by Sanober Khan, Shalki . 
    Abstract: The aim of this research is to synthesize the literature on merger and acquisition research in human resource management using bibliometric analysis. This study looks at past, current, and future merger and acquisition research in human resource management. The documents are extracted from the Scopus database, and 171 documents are chosen for bibliometric analysis using the PRISMA technique. To identify the most influential document and authors, citation analysis is performed. The most prolific writers and sources are identified using productivity analysis. The four thematic clusters of merger and acquisition research in human resource management are discovered using bibliographic coupling. To identify citation patterns and highly referenced texts, co-citation analysis is employed. Additionally, co-occurrence analysis is employed to create the study thematic trends, and word cloud is used to highlight the frequently used keywords in merger and acquisition research in human resource management. The articles outline the directions for further study.
    Keywords: Merger and Acquisition; Human Resources Management; Bibliometric Analysis; Word Cloud; Cooccurrence Analysis.
    DOI: 10.1504/IJPMB.2023.10059232
  • Mapping the Service Quality Landscape in Property Business: Science Mapping and Thematic Clustering   Order a copy of this article
    by Sathyanarayana Kaliprasad, Veer P. Gangwar, Raj Kumar Singh 
    Abstract: This research aims to synthesise the literature on the service quality (SQ) landscape in the property business using bibliometric analysis. This study examines past, current, and future service quality investigations in real estate. The documents are extracted from the Scopus database, and 151 papers are chosen based on inclusion and exclusion criteria such as subject area, document type, and language. Bibliometric analysis, such as citation analysis, is performed to identify the most influential document and authors. The most prolific writers and sources are identified using productivity analysis. The four thematic clusters of service quality research in real estate are discovered using bibliographic coupling. Co-citation analysis is employed to identify citation patterns and highly referenced texts. Additionally, co-occurrence analysis is employed to create thematic trends, and word cloud highlights the frequently used keywords in service quality research in real estate. The article outlines the directions for further study.
    Keywords: service quality; SQ; real estate; bibliometric analysis; word cloud; co-occurrence analysis.
    DOI: 10.1504/IJPMB.2023.10059415
  • A multi-stage production inventory model for time-dependent deteriorating items under trapezoidal demand and backlogging   Order a copy of this article
    by Suvetha Rajalingam, K. Rangarajan, P. Rajadurai 
    Abstract: In real life, many products like vegetables, fruits, dairy products, medicines, fancy products, etc. exhibit time-dependent deterioration. In this paper, a multi-stage production inventory model for time-dependent deteriorating items under trapezoidal demand, backlogging, and time-dependent cost values is described. Shortages are allowed with complete and partial backlogging. Demand depends on the trapezoidal type and all cost values are depending on the time-varying function. The main objective is to determine the optimal production quantity and the optimal total cost for the proposed model. Finally, numerical examples are provided to illustrate the theoretical results and a sensitivity analysis of the parameters with respect to the stability of optimal solution is also carried out by using MATLAB R2022b.
    Keywords: EPQ; deteriorative items; optimality; total cost; multi-stage of production; backlogging; trapezoidal demand.
    DOI: 10.1504/IJPMB.2023.10059449
  • The Effect of Working from Home on a Services Company (During COVID-19)   Order a copy of this article
    by Mohammad Alawamleh, Zaid Almasri, Khaled Alawamleh 
    Abstract: In the current context of the COVID-19 pandemic, working from home (WFH) is critical to a large workforce. This paper examines the impact of working from home on employee and organisational performance in light of decreasing time spent in the office taking into consideration major factors to measure performance such as financial performance, operational performance and employee performance. This paper also aims to identify the most important enabler or hinderer for working from home. These findings give an insight on the influence of working from home on employee and organisational performance, emphasising the relevance of resource allocation and addressing potential barriers to remote work. These findings can be used by organisations to improve their remote work policies and practices, ultimately enhancing overall performance in a teleworking environment.
    Keywords: working from home; performance; employees.
    DOI: 10.1504/IJPMB.2023.10059651
  • The Impact of Trade Openness and AI application on innovation in agriculture production   Order a copy of this article
    by Nguyen Thi Khanh Chi, Do Huong Giang, Nguyen Mai Anh, Nguyen Thi An Ly, Nguyen Kieu Anh, Dang Quang Linh, Tran Hoang Ha, Hoang Thi Khanh Ly, Nguyen Hong Van 
    Abstract: Environmental factors and climate change are major point to develop clean agricultural production. The important roles of trade openness and information technology are awareness of the role of clean innovation in agricultural production. Therefore, agriculture will have to focus on environmental protection and natural resources protection towards sustainable development. This study investigates the influence of trade openness and AI application on clean innovation in agricultural production. Structural equation modelling through SPSS AMOS 20.0 was employed to analyse data. The results indicate that trade openness and AI application have positive effects on clean agricultural innovation and environment protection. Moreover, trade openness was found to be direct and indirect impact on AI application through clean innovation. This study sends several implications to enhance the agriculture production literature and farm households that intend to adopt clean innovation in the future.
    Keywords: trade openness; AI application; clean innovation; agricultural production; environment benefits.
    DOI: 10.1504/IJPMB.2023.10059817
  • Do Risk and Partners' Flexibility Influence Firms' Creativity, Valus Co-Creation and Business Performance. Empirical Evidence from Vietnam   Order a copy of this article
    by Mai Ngoc Khuong, Trang Tran 
    Abstract: The study aims to investigate how risk factor and partners' flexibility affect firms' creativity, value co-creation and business economic performance in an emerging market. The PLS-SEM technique was used to process and analyse a dataset of 385 valid cases from property owners, CEOs, vice directors, management broad assistants, and heads of departments of Vietnam companies. The empirical results show that firms' creativity and value co-creation significantly mediate the relation between risk factor and partners' flexibility with business economic performance. This study also contributes to the existing body of knowledge in the field of supply chain managements and offers practical insights for managerial applications. The study's limitations will also be explained.
    Keywords: risk factors; partners' flexibility; firms' creativity; value co-creation; business economic performance.
    DOI: 10.1504/IJPMB.2023.10059934
  • Modeling the Lean Deployment in the Health Care Services   Order a copy of this article
    by Surendra Kansara, Rupesh Kumar 
    Abstract: The lean deployment in healthcare is considered complex and has been getting attention for a few years. Lean deployment is the strategy or mode of achievement of lean implementation. To refresh the lean deployment perspectives in the sector is an investigating imperative. The study aims to propose a framework based on the literature review by observing the prevailing healthcare system at certain hospital levels and collecting the healthcare professionals' opinions on the nature of the processes in such scenarios. The finding from the study is in the form of a conceptual model that can throw light on the lean deployment requirements in the healthcare systems at hospital levels. The outcome model of this study is general and likely to be a limitation. Depending upon the scale of service operations of a hospital, the service process considerations shall vary. The study can facilitate the strategising of lean deployment in healthcare services.
    Keywords: lean healthcare; healthcare operations management; lean deployment; lean strategy.
    DOI: 10.1504/IJPMB.2023.10059951
  • Pecking Order Approach vs Trade-Off Approach: Multifaceted Testing of Appropriateness for the Financing Pattern of Indian Automobile Industry   Order a copy of this article
    by Madhu Ruhil, Latika Malhotra, Tara Prasad Upadhyaya, Aarti Dawra 
    Abstract: This paper investigates the impact of determinants of financial structure on capital structure in the Indian automobile sector post-financial crisis. The paper presents an empirical study using panel data from 11 prominent automobile companies on listed in the Bombay Stock Exchange or National Stock Exchange. The study covers ten years following the financial crisis of 20082009, specifically from 20092010 to 20182019. Correlation analysis and panel data regression models are used to identify the determinants of capital structure in the Indian automobile industry. The study identified five key factors that influence the optimal capital structure in the Indian automobile industry: size, tangibility, growth, debt service capacity, and liquidity. Additionally, this study aims to determine which of the two competing theories, namely the trade-off theory and the pecking order theory, provides a better explanation for the factors determining the capital structure of the Indian automobile sector.
    Keywords: capital structure; automobile industry; panel data; pecking order theory; trade-off theory.
    DOI: 10.1504/IJPMB.2023.10060285
  • A Copula Based Analysis for Examining and Enhancing Performance of Serial System   Order a copy of this article
    by Ibrahim Yusuf, Ramatu Idris Gatawa, Mansur Hassan, Muhammad Salihu Isa 
    Abstract: This study investigates the performance of a serial system consisting of five dissimilar subsystems A, B, C, D and E employing Copula's attributes for estimation. Subsystem A has six units working as 4-out-of-6, subsystems B, C and E possess each has one unit while subsystem D has three units working in active parallel. The system experiences partial and complete malfunction during operation: partial malfunction leads the system into reduced capacity mode, and a complete malfunction resulting in system failure. The research employs the technique of supplementary variable and transforms of Laplace to establish and solve the governing differential equations corresponding to schematic system's diagram. Performance models for the system such as profit, MTTF, availability, sensitivity of MTTF and reliability are numerically validated and presented through tables and graphs. The research findings are highly valuable for evaluating performance, identifying ideal system designs, and developing workable maintenance plans. The research contributes to enhancing system performance, increasing production output, and improving revenue mobilisation in various application domains.
    Keywords: performance; profit; reliability; mean time to failure; MTTF; availability.
    DOI: 10.1504/IJPMB.2023.10060541
  • Mapping the Work-Life Balance Research Landscape in Higher Education: Science Mapping and Thematic Clustering   Order a copy of this article
    by Roma Khanna, Raghuvir Singh 
    Abstract: This research aims to synthesise the literature on the work-life balance research landscape in higher education using bibliometric analysis. This study looks at past, current, and future work-life balance research in higher education. The documents are extracted from the Scopus database, and 640 papers are chosen using the PRISMA technique for bibliometric analysis. Citation analysis is performed to identify the most influential document and authors. The most prolific writers and sources are identified using productivity analysis. The four thematic clusters of work-life balance research in higher education are discovered using bibliographic coupling. Co-citation analysis is employed to identify citation patterns and highly referenced texts. Additionally, co-occurrence analysis is employed to create thematic trends, and word cloud highlights the frequently used keywords in academic work-life balance research. The articles outline the directions for further study.
    Keywords: work-life balance; WLB; higher education; bibliometric analysis; word cloud; co-occurrence analysis.
    DOI: 10.1504/IJPMB.2023.10060543
  • Modelling of RFID-enables jewellery hallmark transparency attributes inter-relationship and ranking performance criterion in Supply chain Responsiveness: Using ISM-AHP Approach   Order a copy of this article
    by Mukesh Kumar  
    Abstract: The recent era, RFID-tags enabled hallmark transparency potential (RFID-TEHTP) attributes are addition the hallmark transparency values in jewellery supply chain responsiveness (JSCR). Tanishq Jewellery manufactures and marketing business are based on 4P strategies namely product innovation strategy, price strategy, place strategy, promotion planning strategy. ISM approach is use to develop inter-relationships among transparency potential attributes and MICMAC analysis provides the precise analysis relationship among the driving and dependence power linkages ability in JSCM. AHP approach is use to evaluate the weight priority of RFID-TEHTP performance criterion in JSCR. The ranking sequence orders of jewellery RFID-TEHTP performance criterion weights are following, first Cost-effectiveness (CE) > Break-even tag price decision (BETPD) > Effective lead-time reduction (ELTR) > Efficient customer response (ECR) > SC visibility, trust and traceability (SCV&T) Jewellery managers can be benefit by overcomes of financial losses such as reduction of operation handling costs, misplacement errors reduction and inventory inaccuracy problems, etc.
    Keywords: supply chain responsiveness; jewellery SC; ISM; RFID-tags; e-retail; efficient consumer response; ECR; jewellery supply chain responsiveness; JSCR.
    DOI: 10.1504/IJPMB.2023.10060546
  • The impact of psychological capital on employees' job performance: a moderated mediation model of workplace spirituality and work engagement   Order a copy of this article
    by M.Gayathri Mohan, M. Murugan 
    Abstract: Psychological capital (PsyCap), workplace spirituality, and employee engagement all contribute significantly to an organisation’s competitive advantage. The study examines the relationship between PsyCap and job performance, the mediating role of workplace spirituality, and the moderating role of work engagement. This study specifically recruited Tamil Nadu women who work in leather and leather-related manufacturing companies. A total of 600 female employees were contacted, and 524 responded positively to the questionnaire, achieving an 87.33% response rate. Using Smart PLS version 4.0.2, the researchers analysed the data using partial least squares structural equation modelling (PLS-SEM). The findings of the study indicate that all direct relationships, such as PsyCap and workplace spirituality, have a significant relationship with job performance. In addition, workplace spirituality partially mediates the relationship between PsyCap and job performance, while work engagement significantly moderates the relationship between workplace spirituality and job performance. The study provides numerous managerial implications, limitations, and suggestions for future research.
    Keywords: job performance; psychological capital; work engagement; workplace spirituality.
    DOI: 10.1504/IJPMB.2023.10060608
  • Factors influencing Employee relationship management Process in the Indian Manufacturing context   Order a copy of this article
    by Shisir Kumar Mohapatra, Sadananda Sahoo, Santanu Kumar Das 
    Abstract: The relationship between the employees and organisation has become vital, owing to the intense business competition in the contemporary times. Accordingly, it makes complete sense to streamline the process of constant interactions between these stakeholders to achieve the organisational goals. However, managing employees can become a tedious task in the real-time environment due to different schedules, responsibilities, and work requirements. The present research tries to identify and prioritise potent dimensions that significantly influence employee relationship management (ERM) in the Indian manufacturing context. Based on the empirical results, the most important dimensions that influence ERM are: communication, employee empowerment and involvement. These findings are novel and provide relevant insights about the prevailing state of ERM implementation in the industry. The study findings provide cues to academicians, managers, and policymakers to gain a better understanding on the vital aspects of ERM process and systems which demand their attention and effective strategy formulation.
    Keywords: employee relationship process; manufacturing; communication; involvement; empowerment; employee relationship management; ERM.
    DOI: 10.1504/IJPMB.2023.10060722
  • Optimal Purchasing Strategy for Bandwidth: A Buyer's Perspective   Order a copy of this article
    by Elizabeth Sharer, Hari Rajagopalan, Sanjaya Mayadunne 
    Abstract: The price of internet bandwidth contracts depends on two parameters: size, or amount of bandwidth, and duration, or length of contracts. For a given planning horizon, managers must decide on the number of contracts to purchase, their bandwidth (size), and their lengths (duration) to minimise costs. This research analyses bandwidth contracting decisions from a buyer's perspective. Historical data is used to estimate bandwidth cost as a function of contract size and duration at a point in time, and to estimate bandwidth cost overtime. We first build an integer linear programming model, and then show that evolutionary algorithms can match the performance of mathematical programming and achieve close to optimal solutions for problems under increasing bandwidth demand.
    Keywords: bandwidth contract; mixed integer linear programming; evolutionary algorithms.
    DOI: 10.1504/IJPMB.2023.10060848
  • The Impact of Personality Traits of Women Advocates Towards Glass Ceiling Beliefs for Career Development   Order a copy of this article
    by Nisha P, Vasumathi Arumugam 
    Abstract: India is the second-largest legal profession in the world, with over six lakh law professionals. The country has made significant progress in creating gender-neutral global legal workspaces. However, the glass ceiling remains a significant concern for women advocates. The study examines the influence of personality traits on the beliefs about glass ceilings in women's career development. Rapid globalisation has led to women becoming more successful in various fields, including law. However, many women may not choose to dedicate their careers to the profession due to family issues and children. The study highlights the need for acceptance and tolerance among young women in their careers to succeed in the future. Addressing the problems associated with sustainable improvements is crucial for developing women in the legal profession.
    Keywords: glass ceiling beliefs; GCBs; women advocates; personality traits; career development; job satisfaction; performance; barriers.
    DOI: 10.1504/IJPMB.2023.10061083
  • Past, Present, and Future of Work Innovation Research Landscape in Marketing: Science Mapping and Thematic Clustering   Order a copy of this article
    by Abhinna Baxi Bhatnagar, Nitin Sharma, Bhoopendra Bharti, Akash Srivastava, Vibhuti Singh 
    Abstract: This research carried out a comprehensive synthesis of the existing literature on the landscape of work innovation research in marketing using bibliometric analysis. The pertinent documents are acquired from the Scopus database, with 640 papers selected for inclusion in the bibliometric study based on predefined criteria for inclusion and exclusion. The process of citation analysis is employed to identify the most influential documents and authors in this domain. Furthermore, the authors with the highest productivity and the sources with the most significant number of publications are identified through productivity analysis. The application of bibliographic coupling enabled the identification of four distinct thematic clusters. Moreover, co-citation analysis is employed to discern citation patterns, and co-occurrence analysis is utilised to reveal the thematic trends. Ultimately, the articles outline the future directions that can be pursued for further study in this field.
    Keywords: work innovation; marketing; bibliometric analysis; word cloud; co-occurrence analysis.
    DOI: 10.1504/IJPMB.2023.10061207
  • Managerial and Environmental Factors Affecting Small and Medium Enterprises (SMEs): An Empirical Study in India   Order a copy of this article
    by Sachin Meshram, A.M. Rawani, Atul Kumar Sahu, Ajit Kumar Singh 
    Abstract: Small and medium enterprises (SMEs) are considered to be most important driver to achieve significant progress and economic development. The contribution of the SME sector to the country's economy has attracted the attention of academics and policy makers in both developed and transition economies. Today, it is well-established fact that, SMEs are the engine of economic growth through employment generation, contribution to GDP, technological innovations, and other aspects of economic development. The aim of this study is to identify the managerial an environmental factors affecting success of SMEs in Chhattisgarh, India. A questionnaire was developed using 23 items identified from literature. Using a convenience sampling technique, data were collected through a questionnaire survey method. By conducting exploratory factors analysis, this study identified five managerial an environmental factors, namely: managerial competency, business environment, market support, socio-culture and institutional support. Cronbach's alpha coefficients were used to measure the reliability of the all identified five factors.
    Keywords: managerial and environmental factors; small and medium enterprises; SMEs; factor analysis.
    DOI: 10.1504/IJPMB.2023.10061250
  • Labour productivity improvement under the impact of Total Quality Management practices and innovation: Evidence from Vietnam hotel industry   Order a copy of this article
    by Thu Ha Nguyen, Anh Tu Thi Le, Chi Phan, Khanh Huy Nguyen 
    Abstract: Labour productivity improvement, the impetus for the development of hotel service, must be assessed with organizational concentration. Different techniques have been implemented to provide an efficient and effective methodology for achieving the goal. Including TQM practices and Organizational innovation. The author conducted this study (within the scope of hotel service in Danang city, Vietnam with a sample of 122 hotels from 1-star to 5-star rated ones which concentrate on the relationship among TQM practices, innovation and labour productivity improvement. The analytical process consists of regression and path analysis which indicate that such TQM practices (Process management, Organization leadership, Technology adoption and Sustainable workforce) are found to directly impact Organizational innovation and indirectly impact labour productivity improvement. Finally, there are several important implications have been provided for the hotel service.
    Keywords: total quality management; TQM; TQM practices; performance improvement; labour productivity; innovation; performance; service; hospitality.
    DOI: 10.1504/IJPMB.2023.10061274
  • Facility Layout For Flexible Manufacturing System Using Genetic Algorithm   Order a copy of this article
    by Kamal Deep 
    Abstract: This paper focuses the allocation of Facilities into Flexible manufacturing system deals in single and multi-row Layout with equal and /or unequal area of Facilities. The proposed mathematical model offers the effective utilization of facilities with minimum throughput time and material handling subjected to production derived constraints. The facility layout design is a combinatorial problem generates alternative feasible solution with the help of available computer software. However, selection of the best alternative solution from the available set of feasible alternatives is crucial in consideration of the distance between the facilities and the adjacency requirement of facility types for a given production layout. A genetic algorithm based solution approach is used to elicit the optimal rectilinear distance among different workstations in a realistic way minimizes the total material handling costs. The modest genetic operators are embedded with the emendation operation enables the mapping of optimal results with the benchmark instances reported in the literature. The results obtained using the Genetic Algorithm are found better than the previous best known results.
    Keywords: Facility Layout; Quadratic Assignment Problem; Flexible Manufacturing System; Combinatorial Optimization; Material Flow; Genetic Algorithm.
    DOI: 10.1504/IJPMB.2023.10061276
  • Retrospection of the Financial Performance Landscape on Microfinance Institutions   Order a copy of this article
    by Ambu Sharma, Rajesh Kumar 
    Abstract: This research aims to synthesise the literature on the financial performance research landscape on microfinance institutions (MFIs) using bibliometric analysis. This study examines past, current, and future financial performance research on MFIs. The documents are extracted from the Scopus database, and 209 papers are chosen, applying the subject area, document type, and language filtering criteria. Citation analysis is performed to identify the most influential documents, institutions, countries, and authors. The most prolific writers and sources are identified using productivity analysis. The four thematic clusters of financial performance research on MFIs are discovered using bibliographic coupling. Co-citation analysis is employed to identify citation patterns and highly referenced texts. Additionally, co-occurrence analysis is employed to create thematic trends, and word cloud highlights the frequently used keywords in financial performance research on MFIs. The articles outline the directions for further study.
    Keywords: financial performance; microfinance intuitions; citation analysis; bibliometric analysis; co-occurrence analysis.
    DOI: 10.1504/IJPMB.2023.10061335
  • Role of Self-Help Groups and Government Initiatives on Women Empowerment in India through Bank Linkage Programs   Order a copy of this article
    by Akash Srivastava, Hari Prapan Sharma 
    Abstract: The study aims to investigate the role of self-help groups (SHGs) and various government initiatives for empowering women in India through bank linkage programs. In recent years, the government of India has been working harder to empower women in India. It has introduced several schemes and promoted SHGs for women's empowerment. The study has collected empirical data from 487 women who benefited from this program or are part of the SHGs to assess the critical factors for empowering women in India using purposive sampling techniques. The findings suggest that social empowerment and poverty reductions are crucial elements of women's empowerment in India. Further, women can be empowered through skilling, education, and equality in India. Providing financial support and empowering them with monetary have less role in women's empowerment in India. Bank linkage programs have contributed a lot in empowering women financially and socially and in poverty reduction.
    Keywords: self-help groups; government initiatives; women empowerment; bank linkage programs; poverty reduction.
    DOI: 10.1504/IJPMB.2023.10061612
  • A Performance Measure of Centrifugal Water Pumping System's Reliability, Availability, Maintainability and Dependability   Order a copy of this article
    by Mus'abu Musa, Ibrahim Yusuf, Maharaju Liman, Yusuf Suleiman Rumu 
    Abstract: This system's reliability, availability, maintainability and dependability were examined to determine which subsystem is most significant in this system. Structure of the model was explained with the system schematic diagram, transition tables and the system’s states. The mnemonic rule was used to develop the first order linear ordinary differential equations associated for each subsystem, and all subsystems' failure and repair rates were shown to be distributed independent of one another and exponentially. Tables and figures present the numerical information for reliability, availability, maintainability, dependability and the impact of component repair rates on system maintainability. The evaluation of the subsystems demonstrates that the water vent control component is more readily available than the other components of the system. A rise in the time variable l and repair rate values, the system’s maintainability would increase. Additionally, as each subsystem's repair rate values decline, the system's maintainability also declines.
    Keywords: centrifugal; performance measure; maintainability; water intake; subsystem; availability.
    DOI: 10.1504/IJPMB.2023.10061865
  • Organisation Design in a Nursing Department: A Quantitative and Work Sampling Perspective   Order a copy of this article
    by Ndifreke Ini, Babatunde Omoniyi Odedairo, Victor Oluwasina Oladokun 
    Abstract: The shortage of qualified health personnel in many countries is widely reported. This could get worse with increase in the demand for personalised medical care. This paper determines the optimal number of nursing personnel required at terminal (TM) and decision (DS) positions in a teaching hospital for efficient utilisation. The standard man-hour (SMH) available was computed for TM and DS positions using work sampling. A personnel utilisation model was adapted. The annual work content for TM position in the nursing department was 65,535.01 SMH. The size of the department was reduced from 89 to 56 nurses; hence, the unit can effectively discharge its duties with 43, 9, 3 and 1 personnel at operations, nursing sisters, matrons, and chief nursing officer positions, respectively. Personnel utilisation in the department was 94.73%. Thus, both work sampling and quantitative approaches in nursing workforce management appear effective in operational costs minimisation.
    Keywords: work sampling; standard man-hours; nursing organisation structure; personnel utilisation model; human dynamics.
    DOI: 10.1504/IJPMB.2023.10062058
  • Method to evaluate and project service quality profiles in Health Promotion Entities in Colombia through multivariate analysis techniques and artificial intelligence   Order a copy of this article
    by Efrain De La Hoz, Tomás Fontalvo, Ludis López 
    Abstract: The objective of this research is to develop and apply a method to evaluate service quality profiles in health promoting entities in Colombia through multivariate analysis techniques and artificial intelligence. The literature associated with quality of service, health service, multivariate analysis and artificial intelligence was reviewed. Variables associated with the number of guardianships received by the EPS, opportunities for service provision in both general and specialised medicine, medication delivery, mortality indicators, transfers, and satisfaction were taken. As a result, in this research the multivariate cluster analysis tool was integrated to identify service quality profiles in health promoting entities and artificial neural networks (ANN) to project their service quality profile. The results evidence two profiles or levels of service quality in health promoting entities and an artificial neural network model with a correct classification capacity of 100%. The relevance of the cluster-ANN method for identifying and classifying service quality levels in health promoting entities is shown.
    Keywords: Service quality; cluster analysis; artificial neural networks.
    DOI: 10.1504/IJPMB.2023.10062451
  • Analysis of factors affecting industrial performance using Fuzzy CODAS method   Order a copy of this article
    by Rajdeep Singh  
    Abstract: In a highly competitive world, evaluating financial and marketing performance is crucial for manufacturing sectors. As a result, it is essential to have a proper and accurate performance review. Financial as well as production performance indicators need to be carefully chosen during the review process since they show how competitive a firm is. Therefore core functional competencies play a vital role. This paper deals with industrial performance and finding the critical factors for the same. Hence multi criteria decision making technique called fuzzy CODAS has been used to choose important alternatives. Results show that technical competency and material and equipment related competency, planning competency and product and control competency come out to be critical ones out of nine factors considered for the study.
    Keywords: fuzzy CODAS; performance; core functional competencies; critical factors and competitiveness,.
    DOI: 10.1504/IJPMB.2023.10062493
  • Understanding the technological evolution in electronic payments system in India and the acceptance   Order a copy of this article
    by Baiju J. Nair, B. Baskar, Tomy K. Kallarakal, Kesavulu Poola, V.R. Uma, S. Girish 
    Abstract: Banking in India has seen amazing technical and infrastructure advancements during the last two decades. Businesses can use the payment and settlement system to receive and make payments for goods and services, as well as to repay money. The RBI's commitment to providing the general population with low-cost, accessible, and all-inclusive payment services has contributed in the quick acceptance and paradigm shift from paper to electronic medium. Using the larger TAM model, this article evaluates payment technology advancements from 2019 through 2022. According to the study, there was a 100% rise in UPI/IMPS and a 40% increase in NEFT compared to December 2018. The paper discusses the acceptability of the paradigm transition from paper to electronic payment media. The paper's scope is limited to three years, from January 2019 to December 2021. The study contributes to various findings and insights on India's embrace of digital payment and the payment paradigm change.
    Keywords: payments system; digital banking; unified payment interface; UPI; national electronic funds transfer; NEFT; immediate payment service; IMPS; real-time gross settlement; RTGS; SEM; India.
    DOI: 10.1504/IJPMB.2023.10054809
  • Process leveraging the entrepreneurial intention of hawkers   Order a copy of this article
    by K.R. Ramprakash, K. Vigneshwar, Louie Albert, Kishore Kunal 
    Abstract: This research seeks to understand the motivations underlying the ambitious aspirations and entrepreneurial process of hawkers. The methodology used in this research is based on crucial data collected from 1,200 street vendors in Tamil Nadu. Eight locations from the state were chosen for this assessment using varied sample technique. Within the eight districts, we used a 'spatially stratified sample' to select 150 hawkers per district for the study. As the data lacks multivariate normality, PLS-SEM is considered an appropriate method to study the impetuses behind the entrepreneurial intention of hawkers. The analysis of the structural model reveals that rational economic decision, economic necessity and perceived behaviour control were the only three exogenous constructs having a significant positive impact on the entrepreneurial intentions of the hawkers.
    Keywords: process; entrepreneurial intention; hawkers; street vendors; street entrepreneurship.
    DOI: 10.1504/IJPMB.2023.10055586
  • Just a click away: continuance intention for mobile branded apps   Order a copy of this article
    by Sook Fern Yeo, Cheng Ling Tan, Kah Boon Lim, Jun Jie Sum 
    Abstract: Branded applications have lately piqued the attention of a growing number of businesses looking to connect with and meet the needs of their target customers. This study aims to examine the factors influencing consumers' continuance intention towards the mobile branded apps. The participants were recruited over an online survey questionnaire using a cross-sectional study. It was found that perceived usefulness, perceived ease of use, and trust influence the continuance intention towards the mobile branded apps. Surprisingly, perceived enjoyment and information quality do not significantly affect the continuance intention towards the mobile branded apps. The results of the importance-performance matrix analysis (IPMA) demonstrated that both the importance and performance of perceived usefulness played a significant role in consumer continuance intention for mobile branded apps. This study adds to the existing body of knowledge on mobile applications by presenting thorough practical consequences that highlight the continued usage of social mobile applications.
    Keywords: branded apps; continuance intention; perceived usefulness; trust; information quality.
    DOI: 10.1504/IJPMB.2023.10054801
  • Prioritising the financial performance of Indian private sector banks by a hybrid MCDM approach   Order a copy of this article
    by Pawan Kumar, Deergha Sharma 
    Abstract: The present study has proposed a hybrid multi-criteria decision-making (MCDM) approach to assess the financial performance of the nine largest private sector banks operating in India between 2015-2016 to 2020-2021. The assessment has applied CRITIC to ascertain the weights of eleven selected performance parameters and TOPSIS to compute the ranking of private sector banks. Interval-valued TOPSIS (IV-TOPSIS) has been employed to assess the performance for the combined six-year period. The analysis found that 'operating expenses to total assets' is the most critical of all the financial performance parameters, and 'Bandhan Bank' is the top performer among all the examined banks. The study results benchmarked the financial performance indicators and shall facilitate trailing institutions to improve their financial health. The study has provided inputs to bank management and policymakers to determine the financial standing of private sector banks and suggested the operational parameters indispensable for efficient performance.
    Keywords: financial performance; CRITIC; TOPSIS; interval-valued TOPSIS; IV-TOPSIS; multi-criteria decision-making; MCDM; private sector banks; India.
    DOI: 10.1504/IJPMB.2023.10054450
  • Lean Technology and Its Impact on Organizational Performance: An empirical examination in Manufacturing Industry   Order a copy of this article
    by Jobin Vijayan, Radha Ramanan, Rajagopalan Sridharan 
    Abstract: Lean manufacturing (LM) has become a popular manufacturing technology and it has been successfully executed by industries all over the world. It is reported that LM has a high influence on the revenues of many industries. Several studies have been conducted on the implementation of lean manufacturing. However, there is a limited understanding existing in terms of its role to develop employee involvement, management commitment and organisational performance. Hence, the present study addresses this gap in tyre manufacturing industry by conducting a questionnaire based survey. The data analysis was conducted using exploratory factor analysis, confirmatory factor analysis and structural equation modelling. The analysis of results show that adoption of lean manufacturing helped to develop employee involvement and management commitment and in turn better organisational performance. This unique understanding of the present study will help the manufacturing companies in the proper implementation of lean manufacturing and to achieve better organisational outcomes.
    Keywords: lean technology; LTECH; employee involvement; management commitment; organisational performance.
    DOI: 10.1504/IJPMB.2022.10046682
  • Factor's determining successful risk management in construction projects   Order a copy of this article
    by Muthukrishnan Nagarajan, R. Ganapathi 
    Abstract: The findings of this study reveal that process interaction, management of human resources, degree of risk, project features and process control are out factors determining successful risk management in construction projects in India. Significant difference exists amongst characteristics of respondents and factors determining successful risk management in construction projects excluding professional group and number of employees used. Significant difference exists amongst characteristics of respondents and performance of construction projects. Significant difference exists amongst characteristics of respondents and success of construction projects. Process interaction, management of human resources, process control and project features have positive and significant impact, while degree of risk has negative and significant impact on success of construction projects process interaction, management of human resources, project features and process control are directly and positively influencing, whilst risk is directly and negatively influencing performance of construction projects, whilst performance is directly and positively influencing success of construction projects.
    Keywords: process; construction project; factors; performance; risk.
    DOI: 10.1504/IJPMB.2023.10054805
  • Determining the key drivers of FinTech adoption in India   Order a copy of this article
    by Deergha Sharma, Parul Munjal 
    Abstract: The study explores the synergistic impact of the technology acceptance model (TAM), unified theory of acceptance and use of technology (UTAUT), and theory of planned behaviour (TBP) to understand the varying pattern of FinTech adoption in India. Through iterative discussions with the domain experts, the questionnaire developed was administered to 500 FinTech adopters employing a five-point Likert scale. The collected data was analysed through Smart PLS. The moderating effect of age on adopting FinTech services was examined using multi-group analysis (MGA). The study suggests facileness, user-friendliness, and convenience as the significant antecedent of augmenting the process of FinTech usage. The results also endorse the influence of government intentions on promoting the extent of financial innovation adoption. The study strengthens the conception of behavioural intentions to use financial technology and the rationale behind the inconsistency of FinTech adoption.
    Keywords: financial services; technology adoption; Smart PLS; structural equation modelling; multi-group analysis; MGA; India; technology acceptance model; TAM; unified theory of acceptance and use of technology; UTAUT; theory of planned behaviour; TBP.
    DOI: 10.1504/IJPMB.2023.10054604
  • Are Malaysians ready to face it? The intention to use facial recognition payment system   Order a copy of this article
    by Kah Boon Lim, Sook Fern Yeo, Yu Ping Lim, Cheng Ling Tan 
    Abstract: Although face recognition payment system has not yet been implemented in Malaysia, the technology is currently in use in other sectors in Malaysia. The main objective of this research is to better understand Malaysian customers' intention to use the facial recognition payment system. The six independent variables included in this study are perceived ease of use, perceived usefulness, attitude, facilitating conditions, personal innovativeness, and security and the dependent variable is intention to use. The target respondents for this study are targeted on the general public between the ages of 18 until 60 years old. The data collected were keyed into the Statistical Package for Social Sciences (SPSS) and further analysed by using Smart PLS software. Our analysis result revealed that perceived ease of use, perceived usefulness, attitude, and security have a substantial relationship with consumer intention to use. In conclusion, this study is useful for both developers and researchers.
    Keywords: facial recognition payment; intention to use; perceived ease of use; perceived usefulness; security.
    DOI: 10.1504/IJPMB.2023.10054804