International Journal of Process Management and Benchmarking (IJPMB)

International Journal of Process Management and Benchmarking

2021 Vol.11 No.4


Pages Title and author(s)
455-477Service sector performance by a non-parametric approach: a critical review
Preeti; Supriyo Roy
DOI: 10.1504/IJPMB.2021.116628
478-497Developing a research design for assessing automation potential of tasks in processes - a recommended approach
Pooja Sharma; Nayantara Padhi
DOI: 10.1504/IJPMB.2021.116629
498-541Benchmarking business excellence practices: a case-based approach
Unnikrishnan Palakkil Mavilavalappil; Jyoti Tikoria; Arun Kumar Agariya
DOI: 10.1504/IJPMB.2021.116627
542-564Linking performance measurements and manufacturing process improvements: the two-stage analytical framework
Syarifa Hanoum; Sardar M.N. Islam
DOI: 10.1504/IJPMB.2021.116626
565-583Readiness assessment for implementing business process reengineering: case study of a bank in Iran
Seyed Hossein Siadat; Raziyeh Hemati Gashtasb; Camelia Maleki
DOI: 10.1504/IJPMB.2021.116625
584-600Towards a LSRO model of industrial performance improvement: a case study of LSRO model implementation in an industrial SME
Badr Elwardi; Anwar Meddaoui; Ahmed Mouchtachi; Ahmed En-Nhaili
DOI: 10.1504/IJPMB.2021.116562

 

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