International Journal of Process Management and Benchmarking (IJPMB) Inderscience Publishers - linking academia, business and industry through research

International Journal of Process Management and Benchmarking

Special Issue on Service Improvement and Innovation

Guest Editors: Dr. Ayon Chakraborty and Professor Purnendu Mandal

Pages	Title and author(s)
3-21	Service improvement in Hong Kong retail banking through satisfied and committed employees Macy Wong; Ronnie Cheung DOI: 10.1504/IJPMB.2014.059450
22-35	The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia Christina Esti Susanti DOI: 10.1504/IJPMB.2014.059451
36-50	Identification of positive deviance - methodology development Ayon Chakraborty; Rajesh Prasad Mishra DOI: 10.1504/IJPMB.2014.059452
51-68	Understanding challenges of supply chain sustainability in Asia Ayon Chakraborty; Purnendu Mandal DOI: 10.1504/IJPMB.2014.059453
69-88	Structural modelling and analysis of world-class maintenance system: a graph theoretic approach Rajesh Prasad Mishra DOI: 10.1504/IJPMB.2014.059454
89-108	Border innovation management, improved passenger services and satisfaction acceptance Tsung-Ying Yu; Po-Tsang Huang DOI: 10.1504/IJPMB.2014.059455
Regular Paper
109-124	Improved genetic algorithms for the travelling salesman problem Zakir Hussain Ahmed DOI: 10.1504/IJPMB.2014.059449