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  1. International Journal of Internet Marketing and Advertising
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  3. 2004 Vol.1 No.4
International Journal of Internet Marketing and Advertising (IJIMA)

International Journal of Internet Marketing and Advertising

2004 Vol.1 No.4

Special Issue on Relationship Marketing and the Internet

Guest Editor: Dr. Thorsten Hennig-Thurau

Editorial

Pages Title and author(s)
331-349CRM tools and their impact on relationship quality and loyalty in e-tailing
Georg Fassott
DOI: 10.1504/IJIMA.2004.006328
350-370Clicks vs. bricks: internet-facilitated relationships in financial services
Arthur Sweeney, Mark Morrison
DOI: 10.1504/IJIMA.2004.006329
371-387Building inter-firm relationships online: perspectives from the Australian internet banking industry
Sally Rao
DOI: 10.1504/IJIMA.2004.006330
388-412The determinants and consequences of consumer trust in online environments: an exploratory investigation
Caroline Bramall, Klaus Schoefer, Sally McKechnie
DOI: 10.1504/IJIMA.2004.006331
413-430Retail store layout characteristics as a mechanism for enhancing customer relationships in a retail website environment
Craig A. Martin, Mark L. Gillenson, Robert P. Bush, Daniel L. Sherrell
DOI: 10.1504/IJIMA.2004.006332
431-449Relationship support activities, community commitment, and voluntary behaviour in online communities
Jae Wook Kim, Jiho Choi, Kyesook Han
DOI: 10.1504/IJIMA.2004.006333

 

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