International Journal of Internet Marketing and Advertising (IJIMA) Inderscience Publishers - linking academia, business and industry through research

International Journal of Internet Marketing and Advertising

Special Issue on Relationship Marketing and the Internet

Guest Editor: Dr. Thorsten Hennig-Thurau

Pages	Title and author(s)
331-349	CRM tools and their impact on relationship quality and loyalty in e-tailing Georg Fassott DOI: 10.1504/IJIMA.2004.006328
350-370	Clicks vs. bricks: internet-facilitated relationships in financial services Arthur Sweeney, Mark Morrison DOI: 10.1504/IJIMA.2004.006329
371-387	Building inter-firm relationships online: perspectives from the Australian internet banking industry Sally Rao DOI: 10.1504/IJIMA.2004.006330
388-412	The determinants and consequences of consumer trust in online environments: an exploratory investigation Caroline Bramall, Klaus Schoefer, Sally McKechnie DOI: 10.1504/IJIMA.2004.006331
413-430	Retail store layout characteristics as a mechanism for enhancing customer relationships in a retail website environment Craig A. Martin, Mark L. Gillenson, Robert P. Bush, Daniel L. Sherrell DOI: 10.1504/IJIMA.2004.006332
431-449	Relationship support activities, community commitment, and voluntary behaviour in online communities Jae Wook Kim, Jiho Choi, Kyesook Han DOI: 10.1504/IJIMA.2004.006333