Forthcoming and Online First Articles

International Journal of Internet Marketing and Advertising

International Journal of Internet Marketing and Advertising (IJIMA)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

Forthcoming articles must be purchased for the purposes of research, teaching and private study only. These articles can be cited using the expression "in press". For example: Smith, J. (in press). Article Title. Journal Title.

Articles marked with this shopping trolley icon are available for purchase - click on the icon to send an email request to purchase.

Online First articles are published online here, before they appear in a journal issue. Online First articles are fully citeable, complete with a DOI. They can be cited, read, and downloaded. Online First articles are published as Open Access (OA) articles to make the latest research available as early as possible.

Open AccessArticles marked with this Open Access icon are Online First articles. They are freely available and openly accessible to all without any restriction except the ones stated in their respective CC licenses.

Register for our alerting service, which notifies you by email when new issues are published online.

International Journal of Internet Marketing and Advertising (74 papers in press)

Regular Issues

  • An Examination of the Relationship among Conspicuous Consumption, Social Media Addiction, Narcissism, and Empathy: A Research on University Students   Order a copy of this article
    by Ayse Akbulut, Elif Esiyok, Ceyhan Cigdemoglu, Ozlen Ozgen 
    Abstract: The purpose of this study is to reveal the relationship between conspicuous consumption behaviour, social media addiction, narcissistic characteristics, and empathy for university students. Using a cross-sectional survey design, with a non-random sampling strategy, a total of 1,215 participants completed the online survey. Data were analysed through the structural equation modelling technique using the AMOS statistical analysis package to discover the relationship among variables. Findings indicated that social media addiction has a moderately positive relationship with conspicuous consumption, a weak negative relationship with empathy, and a moderately positive relationship with narcissism. As a result, both empathy and narcissism have an impact on conspicuous consumption, and social media addiction affects empathy. This study contributes to the literature in terms of exploring the relationship between empathy and conspicuous consumption together for young consumers.
    Keywords: conspicuous consumption; social media addiction; narcissism; empathy; social media; young consumers.
    DOI: 10.1504/IJIMA.2022.10047370
     
  • Does a chatbot’s location influence consumer attitude and intentions?   Order a copy of this article
    by Irene Roozen, Mariet Raedts, Guillaume Waetermans 
    Abstract: Chatbots engage in real-time conversations with customers. Moreover, they can collect data in a digital landscape that is increasingly sensitive to privacy. The objective of this study was to help strategic marketing decision-makers better understand how and where chatbots can be used effectively to gather consumer data. We analyse whether consumers’ privacy concerns influence their adoption. Furthermore, we invest if privacy concerns, and subsequently information disclosure, are significantly influenced by the chatbot’s location. In an experimental study (N = 398) we compared the (in)direct effects of the same chatbot in two different locations: Facebook and its own retailer’s website. Our results show that interacting with a chatbot on Facebook led to significantly lower attitudes towards chatbots and lower intentions to use chatbots. Both relationships are sequentially mediated via higher privacy concerns and less comfort with information disclosure. Companies therefore need to consider where to deploy their chatbots.
    Keywords: chatbot; privacy concerns; information disclosure; Facebook; Facebook messenger; retailer website; adoption behaviour; consumer-firm interaction.
    DOI: 10.1504/IJIMA.2022.10047372
     
  • Brand personality management of Indian business schools on Twitter: A machine learning approach   Order a copy of this article
    by Anand V, Daruri Venkata Srinivas Kumar 
    Abstract: Business schools in India use Twitter as one of the marketing communication channels for establishing distinctive brand images among the social media users. Quantifying the internet brand personality dimensions is essential to manage a business school brand image. The nature and volume of social media data necessitate the usage of data mining and machine learning models for data analysis. We computed the brand personality dimension scores of ten leading business schools in India by applying the machine learning-based model developed by Pamuksuz, Yun and Humphreys on 31,757 tweets. We also examined the congruence between the communicated and perceived brand personalities. Our results suggest that some of the older public schools are unable to properly align their communicated brand personalities with perceived brand personalities. Also, private schools need to improve on the sincerity dimension of brand personality. The results might spur some researchers to use the model with different data sources and scales. A counterintuitive subset of our results might make the Indian business schools re-think their branding strategies on social media networks. We provided directions for further research towards effectively managing the online brand personalities.
    Keywords: business school; internet brand personality; social media; Twitter; machine learning.
    DOI: 10.1504/IJIMA.2023.10050212
     
  • PLAYERS' ATTITUDES TOWARDS ADVERTISING IN MOBILE GAMES   Order a copy of this article
    by Juliana Christino, Erico Cardozo, Luisa Sepúlveda Marins 
    Abstract: This study aimed to investigate particularities in the formation of favourable attitudes toward advertising in mobile game applications. For this purpose, the following constructs were elected: 1) entertainment, credibility, informativeness, irritation and personalisation from Sigurdsson et al. (2018); 2) general attitudes towards ads and general attitudes towards in-game ads from Poels et al. (2013); 3) the reward construct from Busch et al. (2013) as a pioneer extension ever made in studies related to in-app ads (within the apps) of the interstitial-type specifically in mobile games. A survey was conducted with 260 players. The data was analysed using structural equation modelling. The results showed
    Keywords: attitude; players’ attitudes; towards advertising; mobile games; publicity; advertising in mobile games.
    DOI: 10.1504/IJIMA.2023.10050590
     
  • The Influence of Digital Marketing on Tourist's Behavioral Intentions from Social Networks and E-WOM Interactions   Order a copy of this article
    by Miriam R. Aziz, Adel F. Al Alam 
    Abstract: This study aims to examine the influence of social networks and electronic word of mouth (e-WOM) on tourists’ behaviour from the perspective of destination image and satisfaction. Data are collected on a purposive sample of 1,600 tourists visiting and/or travelling to Lebanon in 2019. Exploratory factor analysis (EFA) is used to extract the factor structure and verify the validity and reliability of the measurement model. Structural equation modelling (SEM) is used to examine the conceptual model, which confirms e-WOM has a positive significant impact on destination image, which in turn has a significant impact on tourists’ satisfaction. Key results of this work provide practical insights for the tourism industry organisations in order to build and enhance their competitive advantage destination based on consumers’ intentions.
    Keywords: e-WOM; tourism; social networks; and consumer behaviour.
    DOI: 10.1504/IJIMA.2023.10051248
     
  • The Level of Involvement and Consumer Response to Advertising through Hashtags: A Segmentation Approach with Self-Organizing Maps   Order a copy of this article
    by Manijeh Bahrainizadeh, Sepideh Aslami, Nosrat Jamshidi 
    Abstract: Nowadays, using hashtags in advertising is becoming critical, but the audience’s reaction to this type of advertising is not yet clear to advertisers. This study aims to identify different segments of consumers on social networks based on their level of involvement and response to advertising via hashtags as well as a demographic variable. Through an experiment, this study examined consumer responses to hashtags in social media-based advertising. The survey was conducted on an available sample of 545 Instagram, Facebook, Twitter, and LinkedIn users. The results showed three distinctive segments of social network users: relatively rationally non-involved consumers rationally involved consumers and relatively emotionally involved consumers. The findings of this research are important for marketers who advertise via hashtags since little is known regarding social networks user segments according to consumers’ responses and levels of involvement in advertising via hashtags. This research addresses this gap and has important implications for marketers.
    Keywords: hashtag; involvement; consumer response; self-organising maps; segmentation.
    DOI: 10.1504/IJIMA.2023.10051579
     
  • Examining the relationship among sensory brand experience, brand love, brand advocacy and brand commitment using a comparative study of three brands of Social Networking Sites (SNSs)   Order a copy of this article
    by Abhay Jain, SUZANEE MALHOTRA 
    Abstract: This paper seeks to analyse the impact of sensory brand experience of three popular brands of SNSs on the feelings of brand love for the millennials. Further, the impact of brand love on brand advocacy and brand commitment for the three brands is examined. Using self-administered online survey questionnaire responses collected from 750 active millennial users of Facebook, Instagram, and WhatsApp the research hypotheses are evaluated using factor analysis and structural equation modelling (SEM). The findings support that sensory brand experience has an impact on brand love and that further brand love also impacts the advocacy and commitment for the brands. This study seeks to enrich the brand love literature by exploring sensory brand experience (a sub-dimension of broader brand experience notion) which has not been extensively studied in the past, that too for millennials from an Indian sub-continent perspective.
    Keywords: brand advocacy; brand commitment; sensory brand experience; brand love; millennials; social networking sites; SNSs.
    DOI: 10.1504/IJIMA.2023.10051725
     
  • The Influence of Perceived Risk and Branding on Fresh Produce Purchase Online   Order a copy of this article
    by Archana Kumar, Eklou Amendah 
    Abstract: The overall objective of this study is to examine consumer attitudes toward online fresh produce shopping using perceived risk factors such as performance, financial, and social risks. Online grocery shopping has picked up steam in the US since the beginning of the pandemic; however, the purchasing habits of fresh produce remains unclear. Shopping for fresh produce online has several issues including inherent variability of the produce, difference in customer preferences, delivery, and freshness issues. This study identifies some risk factors associated with purchasing fresh produce online and highlights the role of branding as a means to mitigate these risks. The authors use structural equation modelling to analyse the data. A multi-group structural approach is also used to examine the impact of the moderating variables on the causal relationships. The results show that financial concern is the biggest risk factor and branding the fresh produce reduces this risk considerably.
    Keywords: online fresh produce; branded fresh produce; performance risk; financial risk; social risk.
    DOI: 10.1504/IJIMA.2023.10051916
     
  • Segmenting Consumers on Social Networks Based on Individual Motivations for Engagement in eWOM Communication with Self-Organizing Maps   Order a copy of this article
    by Manijeh Bahrainizadeh, Hamid Izadi 
    Abstract: Social networks allow consumers to share marketing content and advertise products for free through electronic word-of-mouth (eWOM) communication. Consumers regularly share eWOM regarding their motivations. Some of these motivations have been identified in previous studies. This study aimed to understand how consumers can be segmented on social networks according to the individual motivations for engagement in eWOM. A self-organising map was used for segmentation. Data were collected by sending questionnaire links to 385 Iranian users of Telegram, Facebook, and Instagram using a convenience sampling method. A total of three segments were identified: active users with low individual motivation, who spent a relatively long time on social networks, but had low individual motivations to participate in eWOM activities. Active users with high individual motivations were young users who devoted the most time to social networks and were highly motivated. Finally, inactive users with individual motivations who, despite having sufficient individual motivations, spent very little time on social networks. This study, by applying a self-organising map for segmenting consumers on social networks, provides insights into how companies should make strategies to engage consumers in eWOM communication, taking into account individual motivations.
    Keywords: electronic word-of-mouth communication; eWOM; individual motivations; segmentation; self-organising maps; SOMs; social networks.
    DOI: 10.1504/IJIMA.2023.10052688
     
  • eWOM Consumers Tryst with Trust and Transitions A Qualitative Study   Order a copy of this article
    by Rishikesh Bhaiswar, N. Meenakshi, Deepak Chawla 
    Abstract: The study highlights how online shoppers build, erode, or make trust superfluous in obtaining eWOM communications. Further, the study traces when, why and how online shoppers transition between offline word of mouth (WOM) and eWOM communications. The qualitative investigation involved collecting data by conducting four focus group discussions (FGD) and five in-depth interviews from online shoppers purchasing electronic gadgets using eWOM information. The initial coding was used to get an overview of entire datasets, and final coding was applied to categorise data into fewer category themes and subthemes. The findings of this study unveiled that online shoppers attributed trust to the quality of eWOM information, valence, and visualisation of product information. eWOM lost trust in online communications when they experienced fake reviews and ratings, incomplete reviews or information, or untrustworthy platforms. Further, eWOM users found trust to be superfluous if they were expert consumers, or when they purchased a well-established brand. Lastly, eWOM users transitioned to offline WOM to confirm, verify, build confidence in the entire decision journey of buying high-priced electronic consumer durables (ECD)s.
    Keywords: electronic word of mouth; eWOM; trust in eWOM; distrust in eWOM; fake eWOM and transition from eWOM to WOM.
    DOI: 10.1504/IJIMA.2023.10053115
     
  • Online brand experience for a tourist destination and its influence in behavioural intentions in post-visit stage   Order a copy of this article
    by Lina Marcela Padilla-Delgado, Alexander Zuñiga-Collazos 
    Abstract: Nowadays, in order to attract more tourist attention, destinations have decided to focus on marketing, in particular, the experience a tourist may involve before, during and after engaging with the destination. The present study aims to work on the gap of quantitatively test and analyse the six dimensions of online brand experience and its relationship with behavioural intentions. The research methodology proposes a model using a sample of 112 national tourists who have visited the City of Cali. The data analysis is performed through a partial least squares (PLS) model using the SMARTPLS software. The study identifies positive and direct relationships between brand experience and the behavioural intentions of the national tourist in post-visit context. It highlights the role of the different media platforms within the path of living the brand experience in an online context.
    Keywords: brand experience; online platforms; recommendation intention; re-purchase intention; tourism destination; social media platforms; sensorial dimension; social dimension.
    DOI: 10.1504/IJIMA.2023.10053471
     
  • Far More Than Just Flying! Role of Airline Brand Experience in Shaping Brand Satisfaction and Brand Loyalty   Order a copy of this article
    by Harleen Pabla, Harmeen Soch 
    Abstract: The aim of this article is to fill the gap in literature which is to examine the influence of individual brand experience dimensions on brand satisfaction and brand loyalty. For this study, a sample of the Indian aviation sector was selected since there is little data available on the aviation business in emerging economies. The study is based on primary data collected from 501 passengers who have travelled by air using structured questionnaire. IBM SPSS 24 and PLS 3.3.3 have been used to analyse and interpret data. The empirical findings demonstrate that all dimensions of brand experience impact brand satisfaction and brand loyalty with the exception of the behavioural dimension. Based on importance-performance map analysis (IPMA), sensory dimension holds more importance on brand satisfaction and the emotional dimension has a stronger impact on brand loyalty. The results of this study can assist managers in creating a more advanced experience framework to attract satisfied and loyal customers.
    Keywords: brand experience; brand satisfaction; brand loyalty; aviation sector; PLS-SEM; importance-performance map analysis; IPMA; PLS-Predict.
    DOI: 10.1504/IJIMA.2023.10053596
     
  • The role of online travel stores’ usability in word of mouth generation, e-satisfaction, and users' purchase behavior   Order a copy of this article
    by Achilleas Barlas, Yeoryios Stamboulis 
    Abstract: The current study aims to examine online travel stores’ website usability and its relationship and contribution to online purchase intention, e-satisfaction and word-of-mouth generation. E-satisfaction was also examined as a mediating factor in the relationship between usability and word-of-mouth. Although the number of people of all ages that use these kinds of online travel stores to plan their vacation or their trips is rising annually, the research behind it is still limited. Online questionnaires were completed by 194 individuals. The outcome of the research has shown a significant role of website usability on e-consumer intention. It’s suggested that online travel stores should try to maximize users’ satisfaction with their interactions with websites. Online travel stores should try to acknowledge the needs of their online users. The results of the research come to contribute to the limited literature on the role of website usability in e-WoM and satisfaction, specifically in online travel stores. Results may be used in a practical way by administrators, designers, and marketers that operate online travel stores.
    Keywords: website usability; e-WoM; online travel stores; e-commerce; purchase intention; e-satisfaction; on-line tourism; user experience; e-tourism; e-service quality.
    DOI: 10.1504/IJIMA.2023.10053889
     
  • The Effects of Personalization on Advertising Value and Attitude in the Case of Indonesian E-Marketplace   Order a copy of this article
    by Prima Andriani, Sahid Susilo Nugroho 
    Abstract: This study aimed to examine perceptions of personalisation, incentives, timeliness, advertising value, and attitude in Indonesian e-marketplaces. It also investigated the roles of incentives and timeliness in mediating the relationship between personalisation and advertising value. Moreover, it examined the role of advertising value in mediating the relationship between personalisation and attitude. The sample in this study is the users of e-marketplaces, with a total of 376 respondents selected by the purposive sampling method. This study used Structural Equations Modelling (SEM) to test the hypotheses proposed. The findings indicate that for personalisation in advertising to have value, a communication strategy is needed that involves incentives and timeliness in delivering advertisements so that the advertisement gets a good response from customers. This research contributes to the understanding that data profiles and track records of product searches by customers become big data to map personalised product offering strategies.
    Keywords: Advertising Value; Attitude; Incentives; Personalisation; Timeliness.
    DOI: 10.1504/IJIMA.2023.10054506
     
  • APPAREL E-TAILING: WEBSITE QUALITY INDICATORS AND CUSTOMER SATISFACTION   Order a copy of this article
    by Neeraj Bansal, Sanjeev Kumar Sharma 
    Abstract: Despite the tremendous growth of online retailing due to COVID-19 pandemic, online apparel retailing is still in the fancy stage. This study aimed to test the dimensions (merchandise, interaction, reliability, personalisation, and country of origin (COO)) of customer satisfaction in an online setting, especially in apparel retailing. A random sampling survey approach has been adopted to collect 435 valid responses from customers aged between 15 and 40 years, who have transacted at least once in online stores, using aself-administered questionnaire through Google Forms. Confirmatory factor analysis and structural equation modelling was employed to test the proposed model. The results highlighted that merchandise, interaction, reliability, personalisation, and COO are positively influencing customer satisfaction. Research findings imply to apparel e-tailing firms to critically analyse the website quality indicators that augment customer satisfaction and facilitate retaining old and gaining potential customers.
    Keywords: online apparel retailing determinants; customer satisfaction; country of origin; COO; merchandise; website dimensions.
    DOI: 10.1504/IJIMA.2023.10055437
     
  • Why do users follow sponsored influencer content? Toward a deeper understanding of consumption-related user motivations   Order a copy of this article
    by Jörg Tropp, Andreas Baetzgen 
    Abstract: Brand-related content is by no means a disruptive factor in the relationship between influencer and follower. It has a functional and social value that positively affects follower engagement and purchase intention. Based on the uses and gratification approach the aim of the study is 1) to identify the consumption-related gratifications which are sought by consumers of sponsored influencer content on Instagram and 2) to gain knowledge how these affect influencers’ advertising value, follower engagement and purchase intention. Four group discussions and a subsequent online survey among Instagram users (n = 540) are used to explore the relevant gratifications sought and their respective influence. The results demonstrate that search for consumption inspiration, reward, and quality (re)assurance, in particular, motivates users to expose themselves to influencers’ brand-related content. These gratifications have a direct and significant influence on advertising value and purchase intention, independent of influencer credibility, relationship closeness between influencer and follower, and content quality.
    Keywords: influencer marketing; brand related content; Instagram content; gratifications; advertising value; user engagement; sponsored influencer content; consumption related user motivations.
    DOI: 10.1504/IJIMA.2023.10055715
     
  • Model of Consumers’ Stockpiling Behaviour during the COVID-19 Pandemic   Order a copy of this article
    by Md Monirul Islam, Fathema Farjana Hani 
    Abstract: This study aims to determine and discuss how perceived threat of COVID-19 disease, exposure to social media, and self-efficacy influence perceived risk and fear of product shortage; and how perceived risk and fear influence consumers’ stockpiling behaviour. A questionnaire was created in Google forms and used to collect data from 290 household consumers. After testing the scale items’ reliability and validity, structural equation modelling (SEM) and hypothesis tests were used to validate the model. The findings indicate that perceived threat COVID-19 disease and self-efficacy positively influence perceived risk, perceived threat of COVID-19 disease, self-efficacy, and perceived risk affect fear insignificantly, and fear and perceived risk significantly affect stockpiling behaviour. Besides contributing to the literature, this research helps to explore customers’ stockpiling behaviour, providing knowledge that will pave the way to balancing the demand and supply in the market. With knowledge of the stockpiling behaviour that occurs during the pandemic, marketers and policymakers in every country can take proactive measures.
    Keywords: COVID-19; stockpiling behaviour; non-perishable goods; self-efficacy; perceived risk; fear.
    DOI: 10.1504/IJIMA.2023.10055932
     
  • An investigation of the effective drivers of social commerce intentions- The mediating role of trust   Order a copy of this article
    by Taanika Arora 
    Abstract: The Web 2.0 revolution and proliferation of various social networking sites across the globe have resulted in a tremendous increase in the consumer’s engagement in commercial transactions over various social media platforms. The development of social relationships leading to increased development in e-commerce has given rise to a new stream known as social commerce. However, addressing the dearth of literature in this area, the present study aims to propose a conceptual model built on s-commerce perspectives, social support, and trust transfer theory, wherein the indirect effects of s-commerce attributes (community platform and social support) on s-commerce intention through trust have been examined. The data was collected from 705 social media users and analysed using the structural equation modelling technique. The results obtained from the study confirm the significant role of s-commerce attributes (community, platform and social support) on s-commerce intention. Also, the results provide for the mediating role of trust in the relationships between s-commerce attributes on s-commerce intention. The results indicate that the proposed framework is a valid and robust tool for measuring the behavioural intention to adopt s-commerce and renders beneficial clues for practitioners, and social media marketing managers to effectively use social media platforms.
    Keywords: social commerce; trust; community attributes; platform attributes; social commerce intention; social support.
    DOI: 10.1504/IJIMA.2023.10055980
     
  • Investigating online loyalty, attitude, credibility and moderating role of moral-identity from CRM perspective   Order a copy of this article
    by Harishchandra Singh Rathod, Vijayendra Gupta, Richa Shreevastava, Ashwin Jadeja, Krishnaba Vaghela 
    Abstract: Cause-related marketing (CRM) is widely acknowledged as a promotional marketing tool across emerging markets. CRM is a promotional activity where the company partners with a charity organisation to donate to a particular cause by purchasing a specific product. The increased competition has led online businesses to pay attention to credibility because it becomes a point for successfully realising CRM marketing strategy. Past studies have focused on the western context, and less research has been carried out in the Indian context. In the first stage of the study, we investigate the effect of company, brand and charity credibility on attitude toward the brand in the CRM context. Next, we investigate the impact of CRM brand attitude on online customer loyalty. IBM-SPSS-AMOS 22 software analysed 608 respondents through the structural equation modelling method. The results of this study have established the effect of company credibility, brand credibility and charity credibility on attitude toward CRM and its subsequent impact on online customer loyalty. Furthermore, our research ascertained the moderating role of moral identity on attitude toward CRM and online customer loyalty. The findings of this study would guide Indian marketers and retailers alongside charity managers to design effective CRM campaigns.
    Keywords: online customer loyalty; attitude toward CRM; company credibility; brand credibility; charity credibility; moral identity.
    DOI: 10.1504/IJIMA.2023.10056068
     
  • KOC’s characteristics, KOC effectiveness and online customer engagement towards travel products: evidence from Vietnam   Order a copy of this article
    by Thu-Hang Hoang, Hong-Diem Le, Trieu-Chau Ngo, Minh A. B. Nguyen 
    Abstract: The COVID-19 pandemic has accelerated unprecedented technology access, especially in the tourism field when people are restricted to travel based on several lock-down regulations. This has progressively generated favourable conditions for the rise of key opinion consumer (KOCs) on multiple social media channels. However, KOC is still a novel concept that is underexplored by past literature. The objective of this study is to investigate some distinctive KOCs characteristics including five elements (expertise, trustworthiness, usage similarity, source dynamism and cognitive effort) with the moderating role of product KOC alignment that impact online customer engagement when interacting with travel-related marketing content on various social media platforms. The research adopted the PLS-SEM technique in the data analysis gained from 350 young consumers in Vietnam. The results of this paper propose the foundation for catering more effective strategies to reach higher levels of customer engagement via the use of suitable KOCs profiles and relevant choice of travel products.
    Keywords: key opinion consumer; KOC; customer engagement; e-engagement; KOC effectiveness; KOC characteristics; social media; internet marketing; travel; Vietnam.
    DOI: 10.1504/IJIMA.2023.10056135
     
  • Growing influencer credibility to drive endorsement effectiveness: A literature review   Order a copy of this article
    by Chuong H. B. Nguyen, Joel Mero, Heikki Karjaluoto 
    Abstract: The accumulating body of research on influencer credibility that is emerging makes it relevant to reconcile the current findings in order to encourage further research. This article pursues three primary objectives: 1) it aims to define influencer credibility in the social media context; 2) it aims to develop a conceptual framework that integrates the antecedents and outcomes of influencer credibility; 3) it aims to uncover gaps in the literature and guide future research directions. Using 39 articles from 2016 to 2020, the results reveal that influencer credibility is driven by three groups of antecedents: 1) the characteristics, interactions, and relationships of influencers and audiences; 2) sponsorship disclosure; 3) the perceived fit of influencers with brands, audiences, and content. Influencer credibility is also a predictor of favourable attitudinal and behavioural outcomes, such as brand attitudes and purchase intentions. The review highlights managerial implications and issues deserving further research attention.
    Keywords: influencer marketing; influencer credibility; source credibility; sponsorship disclosure; endorsement effectiveness.
    DOI: 10.1504/IJIMA.2023.10056331
     
  • BRAND HATE AND CONSUMERS’ RESPONSES: AN ANALYSIS IN THE OFFLINE AND ONLINE ENVIRONMENT   Order a copy of this article
    by Barbara Francioni, Ilaria Curina, Sabrina Hegner, Marco Cioppi, Elisabetta Savelli 
    Abstract: Within the studies investigating the consumer-brand relationships, brand hate has been partially disregarded as a research topic. This paper aims to extend the analysis of the brand hate outcomes by considering both their offline and online nature (i.e., offline/online negative word-of-mouth (NWOM) and offline/online complaining) and by also testing the role of concern for others and venting negative feelings as possible mediators on the relationship between brand hate and both offline/online behavioural outcomes. To reach this objective, structural equation modelling has been employed on a sample of 493 consumers. Findings reveal that concern for others is mainly involved when consumers perform NWOM in the offline context among their friends/family, while venting negative feelings is the main motive in the online context and for complaining to the company. The paper provides managerial implications useful to manage the consumers’ offline/online behaviours in the brand hate context.
    Keywords: brand; brand hate; consumer behaviour; consumer-brand relationship; concern for others; venting negative feelings; offline negative word-of-mouth; NWOM; online negative word-of-mouth.
    DOI: 10.1504/IJIMA.2023.10056990
     
  • Examining purchase behavior through brand advertising strategy in social media fan pages: The mediating effects of consumer engagement behaviors   Order a copy of this article
    by Qazi Ahmed, Anees Wajid, Muhammad Arsalan Nazir 
    Abstract: The study aims to explore the associations of remuneration and creativity as brand advertising strategy on the purchase intention of social media consumers. The study proposes that this relationship is mediated through user-generated content (UGC) and peer influence which act as consumer engagement behaviours. We draw evidence through structured questionnaire from 673 respondents from higher educational institutes. We employed structural equation modelling (SEM) for data analysis and testing hypotheses. The results portray that remuneration imposed a significant impact on UGC and peer influence but showed an unsupportive linkage with purchase intention. Creativity exerted a significant impact on UGC, peer influence and purchase intention. Both UGC and peer influence fully mediated the relationship between remuneration and purchase intention. Contrastingly, both of these intervening variables partially mediated the relationship between creativity and purchase intention. We introduce less studied predictors of social media advertising (SMA) and provide valuable insights using the under-researched context of Pakistan. The research framework also offers some guidelines for social media researchers and practitioners.
    Keywords: remuneration; purchase behaviour; brand advertising; creativity; UGC; peer influence; social media.
    DOI: 10.1504/IJIMA.2023.10057722
     
  • A framework for mobile social networks (SNS) advertising effectiveness attributes and its effects on the behavioral intentions of North African cyberconsumers   Order a copy of this article
    by Nesrine Mzid, Amel Chaabouni 
    Abstract: is research aims to study the main attributes that predict advertising effectiveness via the mobile social network services (SNS) and their relationship with the advertising effectiveness which influences cyberconsumers’ purchase intentions. A quantitative study was conducted on a sample of 430 Tunisian cyberconsumers (North Africa) who frequently use their mobile phones. Particularly, the theory of uses and gratifications adapted in the context of this research is used to analyse the reactions of online consumers to the use of social media. The method of structural equations based on the AMOS approach was deployed for data analysis. The results reveal a positive effect of content relevance, mobile convenience, perceived control, context relevance, personal profile convenience and social influence on effectiveness of mobile advertising via social networks services. In other words, this research provides the necessary steps for creating effective advertising messages with the aim of obtaining positive reactions to mobile advertising.
    Keywords: mobile advertising; mobile social networking service; social networking service; SNS; advertising attributes; advertising effectiveness; behavioural intentions of cyberconsumers.
    DOI: 10.1504/IJIMA.2023.10057723
     
  • The Influence of the Use of Luxury Brands and Social Media on Self-Expansion in the Clothing Industry: Evidence from Tehran   Order a copy of this article
    by Alireza Rokhsari, Saba Ali, Hassan Tanha 
    Abstract: The luxury brand, with its capacity to create different dimensions of the brand experience, effectively strengthens the luxury brand consumer’s feeling towards himself. One of these feelings is the sense of self-expansion, which is especially attractive to generation Y; also known as millennials; because, according to their personality traits, they are seeking comprehensive progress. In this research, we have examined the effect of luxury brand experience on the relationship between quality with brand identity. This research’s statistical sample comprises 426 men and women aged 21 to 39 sample using luxury clothing brands in Tehran, and the moderating role of the novelty is investigated. They have been categorised in terms of their age, level of education, marital and income status. The finding demonstrates that the variable of self-expansion decreases with the increase in education and age, however; it has a direct relation with the marital status and financial situation.
    Keywords: luxury; self-expansion; millennials; brand experience; use of social media.
    DOI: 10.1504/IJIMA.2023.10057990
     
  • The Effect of Self-Monitoring and Endorser Attractiveness on Online Video Advertising Responses   Order a copy of this article
    by Dongjae Lim, Jhih-Syuan Lin 
    Abstract: This study examines how self-monitoring influences the effect of physically attractive endorsers in online video ads. A series of between-subject design online experiments found that high self-monitors are more favourable and more likely to share online video ads with an attractive endorser than ads with a less attractive endorser. In contrast, individuals with low self-monitoring do not differ in their advertising responses. In addition, a moderating effect of gender influences high self-monitoring females’ favourable ad responses. In a follow-up study for provocative online video ads (e.g., nudity and sexuality), gender may limit the effects observed in the study, as males with high self-monitoring are reluctant to share such content. On the other hand, females were reluctant to share online video ads, regardless of each individual’s self-monitoring level. The study provides theoretical and managerial implications discussed in which matching individuals on self-monitoring and gender is vital for matching appropriate endorser types of online video advertising.
    Keywords: online video advertising; self-monitoring; endorser attractiveness; sex appeal; gender; share intention.
    DOI: 10.1504/IJIMA.2023.10058110
     
  • Online Customer Experience: A Review and Research Agenda   Order a copy of this article
    by Mehak Goyal, PANKAJ DESHWAL 
    Abstract: Online customer experience (OCE) in simple terms is the perception made by the customer after interacting with a company’s online touch points. This area is crucial for the marketers to form strategies and thus require meticulous research. This study evaluates the literature on OCE and creates a timeline for subsisting knowledge. It reviews the existing theories, approaches and methodologies applied and also present future directions to better understand the uncovered areas in this domain. As this review suggests, further research should focus on the other side of the coin that is how OCE varies in different sectors.
    Keywords: customer experience; online customer experience; digitisation; FLOW; TAM; holistic experience; purchase journey; satisfaction; repurchase intention; trust.
    DOI: 10.1504/IJIMA.2023.10058897
     
  • A model for understanding the Customer Experience (CX) landscape from Business-to-Business(B2B) context: Theorization from the journey of Indian service technology firms   Order a copy of this article
    by Krishanu Bhattacharyya, Bikash Debata, Rajeev Verma 
    Abstract: Customer experience (CX) refers to the overall holistic perception of the brand in the mind of the customers. According to reputed research firm IDC, the spending in CX grew approximately from $550 Billion in 2019 to $640 Billion by 2022 (Ross, 2019). Even in 2023, majority of the companies are expected to spend higher amount in CX related spent by an average of 24% compared to last year (Gareiss, 2022). However, the recent hype cycle report from Gartner has highlighted the fact that the priorities for CX landscape are changing drastically (Davis, 2022). This paper adopts a focus group methodology and studies the concept, barriers and opportunities of CX in the B2B context of Indian service technology firms. The findings of this paper reveal that usage of right form of data clubbed with technology enablers can aid towards the positive CX experience.
    Keywords: customer experience; CX; B2B customer experience; CX process; B2B marketing; CX in B2B context; case study; qualitative research; Gioia methodology; focus group discussion.
    DOI: 10.1504/IJIMA.2023.10058898
     
  • Technological Emergence in the Area of Personalised Advertisement Using Emergence Scoring and Topic Modelling Based on Patent Data   Order a copy of this article
    by Nishad Deshpande, Shabib Ahmed Shaikh, Alok Khode 
    Abstract: With the advent of internet, online advertisement has come a long way with personalisation based on user habits, history, etc. as compared to generalised advertisements which many times were considered as spams. The development of sophisticated algorithms and availability of data helps in identification of emerging technologies which in turn can aid technology forecasting and better decision making. Patent is an important techno-legal tool to protect innovations. The developmental aspect of a technology can be studied using patent documents. The current study uses patent dataset to analyse and evaluate patents in the field of personalised advertisement, provides state of the art and also identifies emergent concepts in this domain. The study highlights that the emergence of artificial intelligence and deep learning would drive personalisation along with user interface which may play an important role in customised content delivery as well as user experience for interactive and immersive personalised advertisement.
    Keywords: personalised advertising; targeted advertisement; web-based advertisement; patent analysis; technology trends; topic modelling; latent Dirichlet allocation; LDA.
    DOI: 10.1504/IJIMA.2023.10059309
     
  • The mobile phone industry in the Kurdistan region of Iraq: from quality to loyalty   Order a copy of this article
    by Ahmet Demir, Najih Samin Ahmed 
    Abstract: After the COVID period, customer expectations and company strategies have changed in many markets and products. It is very important to keep up with this change in academic studies and publications, to re-identify the differences as well as the similarities, and as a result, to offer new strategic change opportunities to the market actors. In this sense, the research aimed to present a regional and comprehensive study of the mobile phone market, which is the most developing and expanding market in recent years. The study obtained data as a result of the questionnaire applied to 1,189 people who are currently using mobile smartphones in the Kurdistan region, and after passing these data through validity-reliability analysis. Through a rigorous process of validity and reliability analysis, the gathered data underwent causality analysis utilising structural equations modelling. When the results were examined, it has been determined that the product users in the market shape their purchasing and loyalty according to the brand perception of the product, rather than their own product usage experience. In this context, strategic maps were presented to market actors.
    Keywords: mobile phone product quality; dealer’s service quality; switching cost; mobile phone industry; Iraq.
    DOI: 10.1504/IJIMA.2023.10059310
     
  • Can Virtual, CGI-Generated, Influencers Help Sell Products on Instagram? Effects of Perceived Realism and Disclosure on Brand-Related Attitudes and Behavioral Intentions   Order a copy of this article
    by Joe Phua, Nathaniel Evans, Youngjee Ko, JeongHyun Lee 
    Abstract: Virtual influencers, CGI-generated avatars with fabricated personalities, are increasingly being used by brands to advertise products on social media platforms. Applying theoretical frameworks including the match-up hypothesis (Kamins, 1990), parasocial identification (Horton and Wohl, 1956; Rubin and Perse, 1987), source credibility (Ohanian, 1990) and the persuasion knowledge model (Friestad and Wright, 1994), the current study assessed effects of perceived realism (high versus low) and disclosure (yes versus no) of a virtual influencer in an Instagram brand ad on perceived brand credibility, brand attitude, purchase intention and eWOM intention. Using a two (realism: high versus low) x two (disclosure: yes versus no) between-subjects experiment, results revealed that perceived realism exerted a significant main effect on the dependent measures, and also interacted with disclosure to influence brand-related outcomes. Further, perceived prosocial characteristics of the virtual influencer also mediated between realism and the dependent measures. Theoretical and practical implications are discussed.
    Keywords: virtual influencers; social media; influencer marketing; advertising.
    DOI: 10.1504/IJIMA.2023.10059311
     
  • The Moderating Effect of Adaptive Selling Behavior on the Benefits of Social Media Usage in Sales during the COVID-19 Pandemic   Order a copy of this article
    by Arti Pandey, Peerayuth Charoensukmongkol 
    Abstract: Grounded in the media naturalness theory and compensatory adaptation theory, this research examines whether adaptive selling behaviour can be a moderator that strengthens the effect of social media usage on sales and sales performance. Survey data were collected from 227 export salespeople from 120 companies in Thailand who have begun to use social media in sales during the COVID-19 pandemic. The hypotheses were tested using partial least squares structural equation modelling. The results supported the positive association between social media usage in sales and sales performance. Nevertheless, the result from the moderating effect test revealed that social media usage in sales’ positive effect on sales performance is particularly strong among salespeople with high adaptive selling behaviour. For salespeople with low adaptive selling behaviour, social media usage in sales has a weak effect on sales performance. Our research provides implications to sales organisations, which can increase productivity of their human capital.
    Keywords: adaptive selling behaviour; sales performance; social media; marketing communication; human capital; productivity.
    DOI: 10.1504/IJIMA.2023.10059312
     
  • A Bibliometric Analysis of Historical Background and Future Avenues for the Spillover Effect of Electronic Word of Mouth on Purchase Intention   Order a copy of this article
    by Kavita Verma, Kapil Malhotra 
    Abstract: This study aims to conduct an extensive bibliometric analysis to realise the tendency of the influence of e-WOM on customers’ purchase intention literature and suggests a road map for further research in this field. By using the specified search string, 595 articles have been retrieved from prestigious journals which are indexed in the Scopus database, and RStudio combined with VOSviewer software was used to analyse and visualise the dataset from 2006 to 2022. The findings reveal a sound insight into annual publication patterns, most contributive authors, journals, institutions, countries, and articles in the e-WOM field. Bradford’s Law and Lotka’s Law contradict the observed results of the study. Moreover, bibliographic coupling provides the conceptual research frame work, and keyword network analysis recommends potential research avenues in this domain. Finally, this review shares a greater knowledge of the theme of consumer behaviour, where e-WOM has an influence on potential customers’ purchase intention.
    Keywords: bibliometric analysis; VOSviewer; literature review; consumer behaviour; electronic word-of-mouth; e-WOM; purchase intention.
    DOI: 10.1504/IJIMA.2023.10059833
     
  • Factors Influencing Online Repurchase Behaviour of Indian Students   Order a copy of this article
    by Bindiya Tater, Kishor John 
    Abstract: This directional study measures the factors that impact student satisfaction with online purchases. The study analysed variables such as perception of beneficial educational outcomes, ease of use, utility, value, risk, trust, privacy, and online literacy level. The study involved 415 suitable tertiary students from universities and colleges, using Google Forms to collect data. The questionnaire underwent a validity test and was analysed using a multi-regression test, indicating satisfactory results. The study used three models and Cronbach’s alpha for reliability. The technology acceptance model (TAM) reveals trust, privacy, and internet literacy as key factors promoting repurchasing, while internet usage and number of purchases are less significant predictors. The study uses a novel approach to investigate the link between a student’s education, internet usage, and the frequency of online shopping purchases. The study’s findings will benefit organisations, companies, and agencies involved in online shopping by providing a model for understanding user repurchase behaviour and strategic planning.
    Keywords: attitude; behaviour; ease of use; internet literacy; perception; perceived risk; perceived value; privacy concern; satisfaction; repurchase intention.
    DOI: 10.1504/IJIMA.2023.10059834
     
  • Search Marketing: Systematic Literature Review   Order a copy of this article
    by Nurdin Hidayah, Vanessa Gaffar, Meta Arief 
    Abstract: This study aims to systematic and thorough evaluation of the literature on search marketing (SM). To assess the evolution of SM research through time, this work synthesises the literature on SM with the preferred reporting items for systematic reviews and meta-analysis (PRISMA) approach and divides the analysis based on theory, context, characteristics, and methods (TCCM). The examination of the literature demonstrates that research on SM is restricted to the fields of search engine marketing and search engine optimisation. We have also created an integrated conceptual framework that illustrates the interrelationships between variables based on the synthesis. In addition, we have suggested some future study topics and identified several neglected settings and priorities. This review adds to the realm of internet marketing both theoretically and practically.
    Keywords: search engine marketing; SEM; search engine optimisation; SEO; search marketing; SM; apps search optimisation.
    DOI: 10.1504/IJIMA.2023.10060120
     
  • Greenwashing and Brand Perception- A consumer sentiment analysis on organisations accused of greenwashing.   Order a copy of this article
    by Katherine Baxter, Rajab Ghandour, Wendy Histon 
    Abstract: This study analyses public sentiment from data mining twitter posts, both before and after greenwashing accusations were proven against eight established, well-known brands. The purpose of the exploration is to discover the extent to which greenwashing practice has a detrimental effect upon the consumer brand relationship. This effect is measured through customer comments via sentiment analysis. Applying data scraping techniques, data mining and sentiment analysis the authors measured the differences in consumer sentiment and positioning towards brands before and after the greenwashing scandals. Findings revealed that most brands showed a reduction in the number of Tweets directly after the greenwashing ruling. We apply brand transgression theory to explain our findings, which could be interpreted as consumer avoidance, in short, less engagement with the brand is evident, demonstrating consumer disapproval. Negative sentiment increased in the Tweets analysed, post greenwashing ruling for all brands, however, surprisingly, consumer trust with the brands was not altered and actually increased in the majority of cases.
    Keywords: greenwashing; advertisement; consumer; social media; twitter; data mining; sentiment analysis; brand transgression.
    DOI: 10.1504/IJIMA.2023.10060121
     
  • Analysis of Key Factors of Consumers Purchase Influenced by Internet Celebrities: Food, Cosmetics Maintenance, and 3C Game Products as examples   Order a copy of this article
    by Tzong-Ru (Jiun-Shen) Lee, Wei-Chen Chen, Ville Isoherranen, Ummul Wara Adrita 
    Abstract: This study examines key factors of the internet celebrities influence to consumer purchasing. Firstly, the literature review was used to find the key factors (KF). Then questionnaire was used to collect data from Taiwanese consumers. This was followed by the Grey Relational Analysis (GRA), in which, the key purchasing factors of all product categories were analysed on the basis of their consumer samples, followed by the KFs difference between food, 3C game, and the categories that involved the maintenance of cosmetics. The result shows internet celebrity’s usage for product promotion to influence consumers purchasing decisions is multidimensional and complex issue, and overall the credibility and linkage of the marketing message need to be aligned with the actual product quality and experience.
    Keywords: EC; community; social media; Internet celebrities.
    DOI: 10.1504/IJIMA.2024.10061005
     
  • Influencer marketing and health repercussions: a literature review on the impact of influencers on eating behavior and body self-perception   Order a copy of this article
    by Belén Cambronero, Ana Mayagoitia-Soria, Beatriz Feijoo 
    Abstract: The aim of this article is to review the scientific literature regarding the impact of influencer marketing on eating habits and the development of attitudes related to body cult. For this purpose, the authors conducted a systematic review to identify empirical articles focused on Influencer Marketing strategies related to food or body cult published within the last 10 years. Using specific keywords, 80 articles were retrieved from PubMed, Scopus, and WoS databases. Finally, a content analysis of 34 selected articles was performed. The findings show that the most common objective of these studies was to examine the characteristics of influencers in terms of message effectiveness, followed by assessing the impact of influencers on eating behaviours. Regarding study results among influencer marketing strategies on eating habits, no article included positive conclusions on influencer marketing and food.
    Keywords: influencer marketing; systematic review; food marketing; body cult.
    DOI: 10.1504/IJIMA.2024.10061318
     
  • Evaluating the varied aspects of Mobile Advertising and its implications in the contemporary market - A Systematic Literature Review   Order a copy of this article
    by Mudit Gera, Dharminder Kumar Batra, Deepak Tandon 
    Abstract: With the development of mobile technologies, businesses today have great choices to connect with their customers, regardless of their time and location, with the help of various mobile advertising strategies. Hence, it becomes essential to analyse the changes in advertising strategies and the effect mobile advertising has on customers and organisations globally. The current study aims to outline the approaches used in mobile advertising to demonstrate its substantial market effects. For this purpose, a systematic critical literature review of 83 articles is conducted, which helps discover the most prolific authors and other seminal works in the mobile advertising context. The study espouses the critical need to evaluate the impact of the unique characteristics and nature of mobile advertising on the consumer attributes that result in better-targeted advertising. It shall also help organisations and scholars analyse various aspects of mobile advertising strategies and their impact on user engagement, enhancing their effectiveness.
    Keywords: mobile advertising; mobile marketing; M-advertising; advertising effectiveness; SLR; literature review; systematic literature review; user engagement.
    DOI: 10.1504/IJIMA.2024.10061319
     
  • Social Media Engagement and Fear of Travel: A Premium Hotel Case Study   Order a copy of this article
    by Mónica Gómez-Suárez, Monica Veloso, Myriam Quinones 
    Abstract: The aim of this study is to understand how risk perception and fear of travelling affect social media interactions in premium hotels’ reservation process. Tourists are increasingly using social media to gather reliable information for their travel judgements. Thus, this work specifically focuses on how these tourists’ decision-making process is moderated by their risk perception. The results of a process model, based on the analysis of data from an online survey with 1,279 responses, show that brand attitude mediates the positive relationship between social media engagement and reservation intention and that fear of travelling, acting as a proxy variable of high-risk perception, moderates this relationship. Thus, as their high-risk perception increases, tourists actively engaged with a hotel brand via social media increase their reservation intention. The main findings in this study therefore strengthen extant knowledge of social media users’ behaviour and comprise an effective tool for managing crises in top-tier hotels.
    Keywords: engagement; social media; risk perception; reservation intention; brand attitude; premium hotels; crisis management; moderated mediation model; process; SEM.
    DOI: 10.1504/IJIMA.2024.10061320
     
  • INFLUENCE OF PERCEIVED QUALITY AND VALUE AND BRAND IMAGE ON BUYING BEHAVIOUR OF CONSUMERS IN RURAL AREAS WITH MODERATING EFFECT OF PERCEIVED RISK.   Order a copy of this article
    by SATHIYA PRABHU ABRAHAM, R. Ganapathi Ramasamy 
    Abstract: This research paper elucidates that that perceived quality and brand image are positively and significantly influencing buying behaviour of consumers in rural areas. Besides, interaction between perceived quality and perceived risk and interaction between perceived value and perceived risk are also positively and significantly influencing buying behaviour of consumers in rural areas. Thus, all the five hypotheses are supported by the findings and implications of the study is also discussed in this research paper.
    Keywords: brand image; perceived quality; perceived risk; perceived value.
    DOI: 10.1504/IJIMA.2024.10061375
     
  • Discovering the Art of Advertising using Neuromarketing: A Literature Review on Physiological and Neurophysiological Measures of Ads   Order a copy of this article
    by Letizia Alvino, Carolina Herrando, Efthymios Constantinides 
    Abstract: This study expands the domain of neuromarketing (and/or consumer neuroscience) by providing an overview of the current state of the art and the future directions of neuromarketing research for digital, social, and mobile marketing. Using a scoping review, we analyse the use of neuroscience tools in different contexts, such as digital marketing, social media, and mobile marketing. We selected a total of 68 articles in the field. Our findings indicate that neuromarketing contributes to studying online advertising in areas such as effectiveness, persuasion, preferences, feature salience and user experience. We find that eye tracking and electroencephalography are the most used tools in neuromarketing research. Our findings also indicate that two new techniques are currently used to test online advertisements: voice analysis and breathing analysis.
    Keywords: consumer neuroscience; neuromarketing; literature review; DSMM marketing; online advertising; advertisement; digital marketing; social media and mobile marketing.
    DOI: 10.1504/IJIMA.2024.10061525
     
  • Mastering Online Customers` Repurchase Intentions: Covid-19 Blessing in Disguise   Order a copy of this article
    by Ayman Bazzi 
    Abstract: Owing to the internet revolution, customers’ online purchasing behaviour is witnessing a considerable increase. Simultaneously, firms are greatly concerned with retaining online customers because attracting new customers is not considered an easy job. This paper aims to investigate the antecedents of online customers’ repurchase intentions in the Lebanese hypermarket industry. Data were acquired from 392 online shoppers who were chosen based on the convenience sampling technique. A questionnaire was used to collect data, and partial least squares structural equation modelling was used to assess the validity of the proposed scales and the relationships between the study variables. The findings demonstrate that e-satisfaction, e-trust, e-loyalty, and COVID-19 situation have a significant direct effect on customers’ repurchase intentions, in addition to the indirect impact of e-satisfaction and e-trust through the mediation role of e-loyalty. Finally, in addition to contributing to the literature on online marketing, this study recommends directions for further research.
    Keywords: COVID-19 situation; e-satisfaction; e-trust; e-loyalty; customers’ repurchase intentions; hypermarket industry; online shopping; e-commerce; PLS-SEM; Lebanon.
    DOI: 10.1504/IJIMA.2024.10061571
     
  • Unveiling the Path Forward: Exploring the Theoretical Evolution and Future Research Directions of Over-the-Top Customer Experience   Order a copy of this article
    by Neha Kalra, Pankaj Deshwal, Shiksha Kushwah, Samir Gokarn 
    Abstract: This study conducts a comprehensive examination of over-the-top (OTT) customer experience literature, employing a bibliometric analysis on 376 papers from 1989 to 2022 using the Scopus database. Utilizing analytical tools like Bibliometrix R package and VOSviewer, the research uncovers temporal evolution, trends, and networks via co-citation analysis. The findings of this study indicate that the peak in publications observed from 2014 to 2022, with 11 sub-themes identified through thematic analysis. Valuable managerial insights are gleaned, emphasizing the strategic use of OTT platform expertise to enhance customer experience. This pioneering effort comprehensively analyses cross-disciplinary literature, tracing its historical evolution, current state, and providing insights into future advancements. The study contributes a holistic understanding of OTT customer experience, guiding future research and managerial practices.
    Keywords: customer experience; management; over-the-top; technology; bibliometric analysis.
    DOI: 10.1504/IJIMA.2024.10061777
     
  • The Effect of Social Media Types on the Relations between Information and Purchase Intention of Indonesian Clothing SMEs using Information Acceptance Model (IACM)   Order a copy of this article
    by Rizqa Amelia Zunaidi, Benazir Imam Arif Muttaqin, Titah Yudhistira 
    Abstract: The rise of social media users has encouraged producers (including SME clothing industry) to market their products through social media. The advertisements posted by SMEs are expected to increase the intention of consumers to buy their products. Each social media type has certain characteristics that are different from others. Therefore, it is necessary to study the effect of advertising information on consumer intentions to buy products from the SME clothing industry in each type of social media. We use the information acceptance model as our problem-solving framework, with social media types as moderating variables. We include three social media types: networking-based social media, content sharing-based social media, and blogs and microblogs social media. We use SEM multi-groups to study the moderation effect of social media types. From the multi-group SEM analysis, the result showed that there is a significant moderating effect of the social media types on the research model.
    Keywords: information acceptance model; IACM; clothing SME; social media; multi-group SEM.
    DOI: 10.1504/IJIMA.2024.10061778
     
  • Effects of website service quality on booking intentions in the hotel industry: The mediating role of E-customer satisfaction and E-customer trust   Order a copy of this article
    by Mushref Mohammed, Shenbei Zhou 
    Abstract: This research investigates the effects of hotel website service quality, electronic customer satisfaction, and electronic customer trust on booking intentions. The paper also aims to assess the mediating role of e-customer satisfaction and e-customer trust in the correlation between website service quality and hotel booking intentions. A proposed research model builds upon existing literature and is empirically examined through structural equation modelling (SEM) using data from 425 hotel consumers who responded to an online and offline survey questionnaire in Nanjing. Smart-PLS 4 was applied to analyse the data and test the hypotheses. The results confirmed that hotel website service quality significantly and positively impacted e-customer satisfaction, e-customer trust, and hotel booking intentions. Both e-customer satisfaction and e-customer trust effectively mediated the relationship between hotel website service quality and hotel booking intentions. All hypotheses related to direct connections and mediating effects were supported. This research provides valuable information to the hotel industry, which can help them improve their website service quality and encourage customers to make bookings. This study provides valuable insights into the effects of website service quality on booking intentions in the hotel industry and the mediating role of e-customer satisfaction and e-customer trust.
    Keywords: website service quality; booking intentions; electronic customer satisfaction; ECS; electronic customer trust; ECT; hotel industry.
    DOI: 10.1504/IJIMA.2024.10062544
     
  • Misinformation effects and rational advertising: consumer responses to advertising claims verifiable by Blockchain-supported QR codes   Order a copy of this article
    by Ian Brennan, Juyun Cho 
    Abstract: Prior research indicates that post-consumption exposure to transformational advertising induces a misinformation effect (i.e., subjects falsely recall a more favourable consumption experience). The present study utilises a laboratory experiment to examine the extent to which such a misinformation effect may be induced by exposure to blockchain-supported, informational advertising which purports to transfer a claim about an attribute (product freshness)
    Keywords: false memories; blockchain; misinformation effect; informational advertising; QR codes; credence claim; product freshness; taste recall.
    DOI: 10.1504/IJIMA.2024.10062545
     
  • INFLUENCE OF ADVERTISEMENT ON BUYING BEHAVIOUR AND BRAND LOYALTY THROUGH BRAND AWARNESS OF CONSUMERS IN RURAL AREAS WITH MODERTING EFFECT OF PERCEIVED QUALITY   Order a copy of this article
    by SATHIYA PRABHU ABRAHAM, R. Ganapathi Ramasamy 
    Abstract: This study found that advertising positively affects customer purchase behaviour. Brand loyalty affects advertising and customer purchases. Brand awareness and loyalty are also affected by perceived quality. Advertisements and brand awareness may also affect client purchases, the study found. Advertising and client purchases are mediated by brand awareness. The study also found that advertising and brand awareness boost consumer loyalty. Quality perception affects brand identification, loyalty, and customer purchase behaviour, according to this study. Brand awareness influences consumer purchase and loyalty. Products’ perceived quality mediates this connection. Rural customers exhibit a positive, statistically significant relationship between quality, purchasing behaviour, and brand loyalty. Therefore, all hypotheses are supported. This study may help marketers and managers improve client buying behaviour through focused advertising across consumer segments. Managers and marketers must create and implement successful promotional tactics to boost brand recognition, market share, and competition.
    Keywords: advertisement; brand awareness; brand loyalty; buying behaviour; perceived quality.
    DOI: 10.1504/IJIMA.2024.10063306
     
  • PRIORITIZING FACTORS AFFECTING ONLINE SHOPPING BEHAVIOUR: A FUZZY AHP APPROACH   Order a copy of this article
    by Ishani Patharia Chopra, Tanu Jain, SANJAY GUPTA 
    Abstract: Digitalisation has raised the interest of a number of people in online shopping. The humongous growth of online shoppers has enhanced the challenges for e-retailers to understand the dynamic online shoppers’ behaviour Therefore, the present study aims to understand the priority assigned to various factors that affect online shopping behaviour. Data was collected from 641 Indian online shoppers through a well-structured questionnaire using the snowball sampling technique. The result of fuzzy-AHP method indicate that habit (H) is the most important factor determining online shopping behaviour whereas social influence (SI) and hedonic motive (HM) are the least influential ones. Moreover, the most influential sub-criterion is the filter option of shopping websites that eases customers to access what they want. The present study offer practical implications to help e-retailers for developing effective strategies to overcome the challenges of attracting and satisfying online customers.
    Keywords: buying behaviour; fuzzy analytical hierarchy process; F-AHP; online customers; online shopping behaviour; online shopping motivation; young customers.
    DOI: 10.1504/IJIMA.2024.10063307
     
  • CONSUMER CHOICES IN THE FOOD MARKET: HEALTHY AND SUSTAINABLE CONSUMPTION   Order a copy of this article
    by Kristína Predanócyová, Peter Šedík, Elena Horska 
    Abstract: Food choices are influenced by current trends, rising consumer demand for healthy diet, and a growing interest in sustainable consumption. This study aimed to assess consumer attitudes toward healthy and sustainable consumption and a consumer survey was conducted in the Slovak Republic with 1,400 participants in 2022. Using statistical methods four latent dimensions related to these attitudes were explored (special diet, sustainable behaviour, healthy diet, and traditional Slovak diet). Using these dimensions, we identified four consumer clusters and analysed the differences among them. Findings indicate that Slovak consumers behave responsibly, actively reduce food waste, prefer fresh foods, practice waste separation and consume fruits and vegetables. Study brings a novel perspective on consumer behaviour in the food market, emphasising the aspect of health and sustainability in food choices. Moreover, consumer segments were created based on different attitudes toward healthy and sustainable consumption.
    Keywords: clusters; food choice; healthy consumption; sustainable consumption; Slovakia.
    DOI: 10.1504/IJIMA.2024.10063308
     
  • Emerging research on the integration of blockchain in marketing: A bibliometric analysis   Order a copy of this article
    by Nikhil Khajuria, Suresh Kashyap 
    Abstract: Blockchain is a revolutionary, decentralised, repeatable distributed ledger technology that has the power to transform the conventional business landscape in marketing. This study includes a bibliometric analysis of academic literature on the uses, and effects of the adoption of blockchain-based technology in marketing. With a final sample of 109 papers published between 2016 and 2023, first, we identified literary elements that had a significant impact based on highly cited articles, keywords, authors and publications. Afterwards, through a systematic review of academic literature of implication of blockchain in marketing, this study provides the potential application of blockchain in seven core marketing areas namely transactions between the parties, disintermediation, data and data analytics, digital marketing, privacy and security, loyalty programme and payment. This study adds great value to scholars by providing insight into trends and keyword patterns. Finally, the study suggests various lines of inquiry for additional studies on the subject.
    Keywords: blockchain; marketing integration; bibliometric analysis; citation analysis; keyword analysis.
    DOI: 10.1504/IJIMA.2024.10063309
     
  • Clicks to Comfort: The Magic of Social Media Marketing in the Hotel Service Industry   Order a copy of this article
    by Iman Aghaei, Elham Sekandari 
    Abstract: Given the prominence of using social media as a marketing technique and the lack of attention to how to benefit from this method in the hospitality industry, this study aims to investigate the interrelationships between perceived social media marketing, brand attitude, purchasing intention, post-purchase behaviour of hotels’ customers, and brand cognition as a moderator. The data were collected from 259 customers of four international hotels in Istanbul, Turkey. The results were analysed using the PLS-SEM approach by SmartPLS 3 software. The findings illustrate that social media marketing had a significant effect on brand attitude, and brand attitude had a positive impact on customers’ purchase and EWOM intention. Moreover, the moderation test indicates that social media marketing is more positively related to brand attitude when brand cognition increases. From a practical view, hotel managers and associated decision-makers may use these findings to develop well-designed and valuable advertising campaigns using social media.
    Keywords: brand attitude; brand cognition; consumer behaviour; electronic word of mouth; EWOM; perceived social media marketing; purchase intention.
    DOI: 10.1504/IJIMA.2024.10063310
     
  • The Impact of Conspicuous Consumption Posts on Social Media Users’ Attitudes Towards Luxury Brands   Order a copy of this article
    by Xiaofeng Jia, Soyeon Ahn 
    Abstract: Social media platforms have transformed the way individuals express their lives, with Instagram standing out as a prominent platform for sharing visually appealing posts. It has become a popular trend for individuals to use social media to publicise their extravagant lifestyles. Consequently, luxury brands have capitalised on social media to cultivate relationships with potential customers, thereby enhancing brand experiences and bolstering sales. To optimise promotional strategies, understanding the essential characteristics of brand-related posts that influence users’ attitudes is imperative. This study employed a 2
    Keywords: luxury branding; social media; Instagram; conspicuous consumption; pride expression; social media influencer; SMI; brand prominence.
    DOI: 10.1504/IJIMA.2024.10063920
     
  • THE IMPACT OF ELECTRONIC WORD OF MOUTH (eWoM) ON ONLINE PURCHASE INTENTION OF GENERATION Z IN VIETNAM   Order a copy of this article
    by Vien Bui Van, Hung Le Nguyen Duy, Dung Le Van, Vi Vu Huynh Mai, Phuong Ha Anh 
    Abstract: In Vietnam, word of mouth (WoM) is a critical reference channel for consumers in the shopping process, especially online shopping. Vietnam has been witnessing a turning point in the e-commerce industry. This commercial boom has accelerated the growth of eWoM in Vietnam and brought new opportunities as well as challenges for digital marketing. E-commerce is a general buying trend among young people and generation Z. The study focuses on analysing the influence of the eWoM on generation Z’s online purchase intention through mediating factors, including Attitude toward behaviour, Perceived behaviour control, and subjective norms. With 1520 valid observations were used to test the relationships through structural equation modelling (SEM). The research results show that the proposed hypotheses are accepted, statistically significant, contributing to supporting, proving, and extending the previous hypotheses, and are consistent with reality. Accordingly, four factors affecting the acceptance of eWoM are eWoM quality, eWoM reliability, consumer experience knowledge, and consumer interest. The Acceptance of eWoM influences the online purchase intention of generation Z in Vietnam through three mediating factors: attitude toward behaviour, subjective norm, and perceived behavioural control.
    Keywords: eWoM quality; eWoM reliability; consumer experience knowledge; consumer interest; electronic word of mouth; eWoM; attitude toward behaviour; perceived behaviour control; subjective norms.
    DOI: 10.1504/IJIMA.2024.10063921
     
  • Influence of motivation and vlogger characteristics on information adoption: The mediating role of flow experience   Order a copy of this article
    by Neha Zaidi, Ajay Kumar, Pallavi Tyagi, Vandana Ahuja 
    Abstract: This study investigates the influence of motivation and vlogger characteristics on information adoption through parasocial interaction (PSI) and flow experience. Further, the impact of parasocial interaction on flow experience and information adoption has been studied. The study considers hedonic and utilitarian motivation and four vlogger characteristics (physical attractiveness, expertise, trustworthiness and homophily) as influencing factors of parasocial interaction which leads to information adoption. A sample of 254 respondents was analysed. The result shows that both hedonic and utilitarian motivations have a significant positive influence on parasocial interaction. Moreover, vloggers’ attributes, trustworthiness, expertise and homophily significantly influence parasocial interaction. Homophily and expertise are the strongest predictors of parasocial interaction. However, physical attractiveness has shown an insignificant influence on PSI. The study’s findings will assist marketers in selecting the most motivational and influential vloggers and in designing suitable content to engage with customers and affect their purchase decisions.
    Keywords: parasocial interaction; PSI; information adoption; motivation; flow experience; influencer marketing.
    DOI: 10.1504/IJIMA.2024.10063922
     
  • Fostering Word-of-Mouth through Consumer App Engagement in the Banking Industry   Order a copy of this article
    by Claudia Leticia Preciado-Ortiz, Ainhize Gilsanz, JULEN CASTILLO APRAIZ 
    Abstract: Currently, smartphone applications are essential tools. We provide insights of how word-of-mouth is achieved through consumer app engagement by building on the technology acceptance model. We demonstrate that hedonic characteristics, perceived benefits, and social acceptance are essential variables to consider when designing branded mobile applications as a tool to generate brand engagement. Furthermore, based on the importance-performance analysis, social acceptance is the key construct managers should invest on if brand engagement is to be enhanced. Besides providing an understanding of consumer engagement antecedents, we demonstrate that brand app engagement positively and significantly impacts the level that customers engage in word-of-mouth. We apply partial least squares structural equation modelling (PLS-SEM) to primary data from a sample of 152 banking app users from Spain.
    Keywords: hedonic features; perceived benefits; social acceptance; brand app engagement; word-of-mouth; WOM; partial least squares structural equation modelling; PLS-SEM.
    DOI: 10.1504/IJIMA.2024.10064068
     
  • Metaverse! Intersection with Artificial Intelligence (AI): A Qualitative Study focusing on building Great Customer experience   Order a copy of this article
    by Vijay Kumar Jain, Pooja Gupta, Shrish Singh, Vijay Prakash Anand, Shubhendra Singh Parihar 
    Abstract: Companies perceive the metaverse as a novel approach to interact with clients and generate fresh commercial prospects. Metaverse is one method for creating a brand that resonates with consumers on an emotional level and spurs success, demand, and enduring client loyalty. Both metaverse marketing and in-person brand encounters require the same essential elements in order to produce engaging and authentic brand experiences. The goal of the current study is to determine what motivates consumers to adopt metaverse technology, which enables businesses to engage with clients in ways that set them apart. The current analysis finds links between the factors of metaverse adoption and prioritises them using the DEMATLE technique. Promoting metaverse marketing will be made easier for marketers because it gives businesses a rare opportunity to look into new directions for growth, customer outreach, and regular shopper involvement.
    Keywords: digital ownership; artificial intelligence; virtual and augmented reality; non-fungible tokens; NFT; blockchain based operations; immersive environment.
    DOI: 10.1504/IJIMA.2024.10064392
     
  • Exploring Generation Z's Use of the Reputation Heuristic When Processing Memetic Advertisements   Order a copy of this article
    by Christopher Vardeman 
    Abstract: Advertisers have shown increasing interest in using internet memes to advertise to younger demographics on social media. However, scholarly research pertaining to memetic advertising remains limited. Using the heuristic-systematic model, this study demonstrates via two discrete samples of Generation Z participants (n = 416 and n = 288) that the reputation heuristic influences attitudes toward memes intended as brand advertisements. A successfully replicated 2?2 between-subjects experiment reveals that Generation Z consumers evaluate advertising memes containing real brand names more favourably than memes containing fictitious brand names, and that this effect is amplified when participants are primed to consider brand reputation. This suggests that using internet memes as advertisements may be a more worthwhile endeavour for established, reputable brands than for new or unfamiliar brands due to consumers’ associative considerations of name recognition, brand knowledge, and credibility. Theoretical and managerial implications are discussed.
    Keywords: advertising; brand advertising; digital advertising; experimental research; marketing; memes; heuristics; priming; psychology.
    DOI: 10.1504/IJIMA.2024.10064393
     
  • Demystifying Neuromarketing: A Bibliometric Review and Future Research Agenda   Order a copy of this article
    by Arabinda Bhandari 
    Abstract: Neuromarketing has received much more attention in understanding consumer behaviour for long. However, the field has been divergent and fragmented. Therefore, this article aims to conduct a comprehensive review of existing literature to understand the integrated picture of this field. This study employs a systematic literature review and bibliometric analysis for reviewing the existing published articles. Systematic literature review helps to understand the breadth and bibliometric analysis helps to understand the development of the field. Based on 746 Scopus-indexed articles since 2005 emphasizes an updated classification of neuromarketing tools, identified different clusters, and its year-wise, theme-wise research progression. The study also analyses the mostly used theory-context-characteristic-methodology based on (TCCM) framework to explore the present scenario and to give future research directions in neuromarketing research.
    Keywords: neuromarketing; neuromarketing tools; literature review; bibliometric analysis; consumer behaviour; TCCM framework.
    DOI: 10.1504/IJIMA.2024.10064394
     
  • A Scientometric Assessment of Blockchain in Marketing   Order a copy of this article
    by Nii Nookwei Tackie, Thomas Anning-Dorson, Bright Senanu 
    Abstract: This study examines the current state of the marketing and blockchain conversation among scholars. The research, using WoS and Scopus databases, evaluated 402 documents to assess metric impact, publication sources, authorship, and publications. Conceptual and intellectual structure analysis was also performed. Results indicate that in marketing scholarship, blockchain technology and its application within marketing is largely in a conceptual phase. The study suggests that value assignment in consumer behaviour will drive the empirical wheels marketing scholars need to inform and direct practice and policy. The findings aim to inform future scholarly conversations towards value creation necessary for the adoption of blockchain technology in marketing.
    Keywords: Blockchain; marketing; fourth industrial revolution; 4IR; marketing technology.

  • Antecedents and Consequences of Brand Hope in Online Shopping   Order a copy of this article
    by Mina Omrani, Reza Salehzadeh, Hassan Esmailian 
    Abstract: The purpose of this study was to evaluate the impact of perceived brand quality, perceived brand social value, and social media brand engagement and customer experience management on brand hope, as well as the impact of brand hope on brand love, loyalty and trust. A cross-sectional study was conducted using a questionnaire to collect data from a sample of 345 online stores consumers. The content validity of the questionnaires was confirmed by expert’s opinion and the construct validity was confirmed by factor analysis. The reliability of the questionnaires was confirmed by Cronbach’s alpha method. Structural equation modeling was used to test the research hypotheses. According to the research findings, perceived brand quality, perceived brand social value, social media brand engagement, and customer experience management had a significant effect on brand hope. Also, brand hope had a significant effect on brand love, loyalty, and trust.
    Keywords: Brand Hope; Brand Love; Brand Trust; Brand Loyalty; Social Media Brand Engagement; Customer Experience Management.

  • The influence of social media advertising on consumer’s brand behaviour: A case of Malaysian Gen Y and Gen Z   Order a copy of this article
    by Brian Kee Mun Wong, Jia Yi Chua 
    Abstract: The paper aims to assess the effectiveness of social media advertising on brand awareness, interest, desire, and action (AIDA) among Gen Y and Gen Z consumers in Malaysia. Ego involvement and brand popularity were introduced into the AIDA model to reflect consumers’ behaviour in modern advertising. An online questionnaire was deployed, where a total of 435 (229 Gen Y and 206 Gen Z) usable samples were collected and analysed using AMOS-SEM. Social media advertising is effective in creating brand awareness and brand interest. However, the effect on brand desire and brand action was only significant on Gen Zs. Ego involvement positively moderates the relationship between brand awareness and brand interest. However, brand popularity only mediates brand awareness and brand action among Gen Y consumers. The findings suggest the need for marketers to craft different social media advertising and brand popularity strategies at different levels of brand AIDA.
    Keywords: social media advertising; branding; AIDA; Gen Y; Gen Z; Malaysia.

  • What Enhances e-loyalty of Bank Customers Comprehend the Moderating Role of Customers Demographics   Order a copy of this article
    by Priya Rani, Pritpal Singh, Robin Kaushal 
    Abstract: The study aims to examine the moderating role of customer demographics in e-service quality
    Keywords: E-loyalty; E-banking service quality; customer demographics; E-satisfaction; India.

  • Navigating the Banking Landscape: The Power of Social Media Communication   Order a copy of this article
    by Attia Abdelkader Ali, Ahmed A. Khalil, Gamal S. Alhawbani 
    Abstract: This research aims to determine the effect of each user-generated (UG) and firm-created (FC) communication on the customer’s behavioural intentions (CBI) with the role of overall brand equity (OBE) and brand attitude (BA) in this relationship by applying it to the banking industry. The study was conducted quantitatively, and data were collected from 249 Egyptian bank customers using a web-based questionnaire. The research data were analysed using structural equation modelling (SEM). This research concluded that UG and FC communication positively and significantly influenced CBI, OBE, and BA. Moreover, there was a positive relationship between OBE, BA, and CBI. Besides, OBE and BA mediate the relationship between UG, FC communication, and CBI. The outcomes of this research give Egyptian bank executives and brand owners crucial marketing communication on the content of brands on social media platforms.
    Keywords: social media communication; SMC; banking industry; behavioural intentions; brand attitude; BA; overall brand equity; OBE; Egypt; user-generated.

Special Issue on: CBIM2022 Innovation, Communication and Value Co-Creation in Digital marketing

  • How does influencer marketing build up the engagement between brand and followers   Order a copy of this article
    by Minh Le 
    Abstract: Influencer marketing is a vital and effective marketing channel for developing a brand relationship on social media platforms. Influencer marketing is successful because of its diversity, innovation, and proximity to customers. Nevertheless, previous research has not shown a connection between the various facets of brand participation. The purpose of this study was to determine how the credibility, competence, content, interaction, lifestyle, and brand congruence of influencers affect cognitive, emotional, and behavioural brand engagement and lead to increased purchase intention. An online questionnaire was used to gather data, and it was circulated across various online platforms and social media platforms. The data was then analysed using the structural equation model (SEM). According to the research, there are a number of factors that help to grow the followers’ brand engagement with influencers. These factors include credibility, knowledge, content, interaction, lifestyle, and brand congruence. In addition to that, the practical and theoretical ramifications of the results are discussed in this paper.
    Keywords: influencer’s life style; influencer-brand congruence; influencer’s interaction; influencer’s content; cognitive; affective; and behavioural brand engagement.
    DOI: 10.1504/IJIMA.2023.10055219
     
  • E-shopping Orientation, Trust and Impulse Buying in the Online Context A Study Based on female members of Generation Z in India   Order a copy of this article
    by Annie John, Jain Mathew, Sridevi Nair 
    Abstract: A large number of studies have attempted to understand consumer behaviour in the online context. One construct that has been of particular interest to marketers, retailers and researchers, is impulse buying behaviour. The number of studies attempting to understand the drivers of impulsive purchases have been on a rise. The current pandemic also saw a rise in impulsive purchases and the interest in the construct was renewed. The current study is based on the S-O-R model and evaluates the relationship between e-shopping orientation, trust and impulse buying behaviour. The findings are based on data collected from female members of Generation Z and suggest that frequent visits to e-retail stores and increased patronage can increase the level of trust in the retail partner and influence the number of impulsive purchases. The findings are particularly significant for retailers looking to drive sales through impulsive purchases. In addition, the findings provide empirical support for the application of the S-O-R model to online retail context.
    Keywords: online shopping; e-retail; e-shopping orientation; trust; impulsive buying behaviour.
    DOI: 10.1504/IJIMA.2023.10056876
     
  • Examining the moderating role of gender and point of purchase platforms on eWOM intentions   Order a copy of this article
    by Manu Jain, Saumya Dixit, Shilpa Sindhu, Amit Shukla 
    Abstract: Owing to uncertainty pertaining to online shopping, researchers have acknowledged the presence of positive eWOM on e-commerce websites as an important source of information. However, existing research does not explain the effect of beliefs on consumer attitude and intentions. Hence, drawing on the belief attitude intention model, this research examines the role of behavioural beliefs pertaining to economic incentives and altruism on attitude towards writing eWOM. Furthermore, the moderating role of gender and point of purchase platforms is also tested. Data collected from 277 millennials was analysed using structural equation modelling (SEM). The results indicate that behavioural beliefs pertaining to economic incentives and altruism are significant predictors of attitude, which further strengthens positive eWOM intentions. Furthermore, gender moderates the relation between altruism and attitude and point of purchase platforms moderates the economic incentives-attitude and attitude-intention relationship. Implications for theory and practitioners are also discussed.
    Keywords: e-tailer; brand website; positive eWOM; altruism; intention.
    DOI: 10.1504/IJIMA.2023.10056877
     
  • Estimating Consumer Brand Engagement with Brand Equity via Brand Trust for Organic Retail Products on Social Media   Order a copy of this article
    by Winee Saikia, ABHIGYAN BHATTACHARJEE 
    Abstract: This study examined the purpose of brand trust as a mediator in the connection between consumer brand engagement and brand equity for organic retail products on social media. The integration of CAC (Cognitive-Affective-Conative) and Aaker's Brand Equity model forms a conceptual framework that connects with consumer brand engagement, brand trust, and brand equity. To collect the information, a structured online questionnaire was administered, and 472 sample units in total who are engaged in organic retail products were considered for the study. The responses came from all over India (Eastern, Western Northern, Southern, Central and North-Eastern Zone). The overall effect, the direct effect, and the indirect effect of the relationship between Consumer Brand Engagement and Brand Equity have been evaluated. The results indicated that brand trust plays a supportive role in partially mediating the relationship between Consumer Brand Engagement and Brand Equity.
    Keywords: Consumer Brand Engagement; Brand Equity; Social Media; Organic Retail Products; Brand Trust.
    DOI: 10.1504/IJIMA.2024.10063311
     
  • Consumers trust in digital marketing and their perceived experiences: Evidence from Bangladesh.   Order a copy of this article
    by Mohammad Mominul Islam, Mostofa Mahmud Hasan, Md. Abu Sayem, Asifa Reza, Md Nuruzzaman 
    Abstract: This study intends to unfold consumers’ perceptions of the trust issues of digital marketing during online purchases. It followed a survey of 375 customers with purposive sampling. The analysis used frequency distribution to know the consumers’ perceptions and a binary logistic regression model to identify essential factors impacting trust issues in online purchasing. The analysis illustrated that most respondents showed sufficient faith in the purchasing variables before buying. However, their impression afterward showed a negative attitude toward online product purchases, and purchasing frequency, stock product availability before purchasing, and return policy after purchasing as the most critical factors influencing the consumers’ trust. This study can help the consumers and other stakeholders to make sound decisions about the trust issues in digital marketing and the perceived experiences of the consumers.
    Keywords: consumers’ perception; trust issues; digital marketing; online purchase; internet marketing; e-marketing; binary logistic regression model; Bangladesh.
    DOI: 10.1504/IJIMA.2024.10064067
     

Special Issue on: Digital Marketing in the Next Decade - a Futuristic Agenda

  • Antecedents and Consequences of Prosumption in GenZ: Vietnam Case   Order a copy of this article
    by Phuong Nhi-Pham Nguyen, Minh Le 
    Abstract: Prosumption has been a proactive way to enhance consumer-brand interactions and create greater loyalty, brand engagement, and happy experiences. Building on the self-determination theory, our study suggested the proposed framework consisting of critical determinants and relevant outcomes of prosumer behaviours. Data was collected from online service brands, and structural equation modelling was applied for statistical analysis. The results illustrate that prosumption is positively guided by intrinsic and extrinsic drivers. The intrinsic reasons, including curiosity, self-actualisation, and leisure explicitly urge users to engage in prosumption activities. Along with these findings, the extrinsic motivations consisting of financial motivation, social recognition, and the desire to belong to a community well explain the underlying factors driving prosumer behaviours. The exploratory research also emphasises the causal associations between prosumer behaviours and brand loyalty, brand attachment, and transcendent customer experiences. The paper contributes to the prosumption literature and comprehensively supports managers in developing effective strategies for better matching customers’ needs and providing a more personalised self-service experience. Limitations and future research directions are also discussed in this article.
    Keywords: intrinsic motivations; extrinsic motivations; brand loyalty; brand attachment; transcendent customer experiences; TCEs; Vietnam.
    DOI: 10.1504/IJIMA.2024.10059832
     
  • THE IMPACT OF PERCEIVED NEED, CURATED OFFERING, INFLUENCER ENDORSEMENT AND ONLINE CUSTOMER REVIEW ON ONLINE REPEAT PURCHASE INTENTION   Order a copy of this article
    by Priyanka Aggarwal, Kavita Chauhan 
    Abstract: This empirical research study aims to investigate the effect of four main
    Keywords: connect strategy; perceived need; curated offering; influencer endorsement; online customer review; OCR; online repeat purchase intention; ORPI; scale development.
    DOI: 10.1504/IJIMA.2024.10061317
     
  • ONLINE SHOPPING & FASHION APPAREL BRANDS: FACTORS INFLUENCING GEN Z BEHAVIOUR   Order a copy of this article
    by Jahanvi Jahanvi, Meenakshi Sharma 
    Abstract: An examination of previous research on online apparel shopping behaviour in developing countries revealed that research conducted on Gen Z is somewhat limited. The purpose of the study is to quantitatively examine the factors that influence Gen Z online apparel shopping behaviour. This model is empirically tested using an online survey from a convenience sample of 390 participants and analysed using multiple regression analysis. The findings of the study indicate that four variables (website characteristics, brand-related factors, individual factors and shopping orientation) have a direct influence on Gen Z online apparel shopping behaviour. Shopping orientation and brand-related factors have the highest positive effect on Gen Z online apparel shopping behaviour, followed by website characteristics and individual factors.
    Keywords: Gen Z; online shopping; apparel; consumer behaviour.
    DOI: 10.1504/IJIMA.2024.10061779
     
  • Evaluating the Relative Effect of Instagram & Celebrity Influencers on Brand Attitude and Purchase Intention among Generation-Z: A Fashion Industry Perspective   Order a copy of this article
    by HIMANSHI SHARMA, M.A. Sanjeev, Thangaraja Arumugam, Abhishek Ray 
    Abstract: This study compares the influence of celebrity and social media influencers on the fashion purchase intention among Indian Generation-Z
    Keywords: influencer marketing; message process involvement; MPI; brand attitude; purchase intentions; celebrity endorsements.
    DOI: 10.1504/IJIMA.2024.10063919
     
  • Gimmick Estimation in Video Advertisements by Scene Analysis with Interpersonal Theory   Order a copy of this article
    by Daiki Uehara, Fumiko Harada, Hiromitsu Shimakawa 
    Abstract: Small business owners try to advertise their products with SNS commercials of their own making to save marketing costs. However, they have seldom met a success in this trial, because an effective commercial that moves the emotions of customers is still largely dependent on the art of experts. They lack a guideline to make effective commercials for themselves. Story-telling movies are often used for commercials because sophisticated scene developmentwouldwork well to achieve empathy from customers. The paper aims to identify gimmicks in story-telling commercials that effectively get empathy from the customers. Analysis of physiological reactions from persons viewing various story-telling commercials shows that their pupils and EDA respond strongly to commercials that move them. Scrutinizing the biological response according to the scene development of the commercial, the paper investigates what kind of storytelling commercials are likely to appeal to customers. The study confirms scene development utilizing ups and downs in interpersonal relationships works well as a gimmick.
    Keywords: Commercial; Movie; Emotions; Cognitive Engagement; Emotional Engagement; Behavioral Engagement; Physiological Reactions; Scene Development; Interpersonal Theory; Gimmicks.