
International Journal of Electronic Finance
2011 Vol.5 No.4
Pages | Title and author(s) |
299-315 | Measuring e-statement quality impact on customer satisfaction and loyaltyHussain Ali Bekhet; Basheer Abbas Al-alak DOI: 10.1504/IJEF.2011.043345 |
316-332 | Modelling the impact of internal and external variables on consumer durables in a matured marketing environmentA.M. Sakkthivel DOI: 10.1504/IJEF.2011.043346 |
333-356 | Towards e-banking: the evolution of business models in financial servicesAnu Bask; Hilkka Merisalo-Rantanen; Markku Tinnila; Theresa Lauraeus DOI: 10.1504/IJEF.2011.043347 |
357-373 | Investigating customer satisfaction, loyalty and web usability concerning the use of Word-of-Mouth as a means of referral among internet banking users in MalaysiaTan Hui Lee; Noor Ismawati Jaafar DOI: 10.1504/IJEF.2011.043348 |
374-384 | Reduction of global development cost caused by microfinance inefficienciesTomas Hes; Karel Srnec DOI: 10.1504/IJEF.2011.043349 |