Pages | Title and author(s) |
1-23 | From conformance to performance and continuous improvement using the ISO 9000 quality system standardMile Terziovski, Damien Power, Amrik S. Sohal DOI: 10.1504/IJBPM.2002.000105 |
24-44 | Reward, equity and conflict: a dynamic approachL.C. Hunter, D.J. McCormack, R.J. Rimmer DOI: 10.1504/IJBPM.2002.000106 |
45-56 | MTM matrix: a new analytical framework for strategic alliancesMajid Kasmai, Junichi Iijima DOI: 10.1504/IJBPM.2002.000107 |
57-75 | Managing quality in the product development process: impact and implications through case study evidenceDilani Jayawarna, Alan W. Pearson DOI: 10.1504/IJBPM.2002.000108 |
76-94 | Measuring and improving business process reliabilityKepa Mendibil, Trevor J. Turner, Umit S. Bititci DOI: 10.1504/IJBPM.2002.000109 |
95-114 | Performance measurement systems in the service sector: the potential of IT is not yet utilisedPeter Kueng DOI: 10.1504/IJBPM.2002.000110 |
115-127 | On measurement of joint ventures performance: a comparative approachM. Angel Lopez-Navarro, F. Xavier Molina-Morales DOI: 10.1504/IJBPM.2002.000111 |