Forthcoming and Online First Articles

International Journal of Business Performance Management

International Journal of Business Performance Management (IJBPM)

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International Journal of Business Performance Management (27 papers in press)

Regular Issues

  • Evaluation of Key Performance Indicators of Indian Airlines using Fuzzy AHP method   Order a copy of this article
    by Chandra Prakash Garg, Vageesha Agarwal 
    Abstract: Due to intense competition, decreasing profit margin and demanding customers in air transport business, airlines have to measure their performance in order to remain competitive as well as sustainable in the airline market. The performance of an airline depends on many factors those are known as key performance indicators (KPIs). This study makes an attempt to evaluate the key performance indicators of airlines. Evaluation of KPIs is done using a combined approach based on fuzzy theory and Analytic Hierarchy Process (AHP) method. A case example of Indian airlines is conducted to illustrate the proposed model applicability. The results of the study indicates that the priority order of the KPIs is SSR > OMR > CR > FBR, which show that safety and security related indicators are found most important in this priority list and financial and business related parameters ranked last. This study makes an important contribution to various airline companies by solving significant problems in order to enhance their performances in the competitive market with proposed methodology. This proposed method considered fuzzy framework that can handle impreciseness and uncertainty. Sensitivity analysis is also performed to test the robustness of the proposed model.
    Keywords: Key Performance Indicators (KPIs); Airlines; Fuzzy Theory; Analytic Hierarchy Process (AHP); India.

  • Modeling of critical success factors of AMT implementation using TISM and SEM   Order a copy of this article
    by Sapna Taneja, Vineet Jain 
    Abstract: With the globalization, competition has become fierce for the manufacturing companies. Product life has become short and the customer is appreciating more variety at lower price. To keep pace with the global market, a manufacturing firm has to become more flexible while producing products at lower prices. The manufacturing managers are looking for Advanced Manufacturing Technologies (AMT) to achieve these capabilities, however, mere adoption of technology does not ensure return on investment. The success of AMT adoption should be critically analysed in view of other critical factors. Through extensive review of literature, this study identified nineteen critical success factors (CSFs) accountable for the implementation of AMT. Data was collected with the help of structured questionnaire, and structural model involving nineteen factors was developed using Total Interpretive Structural Modelling (TISM) which is an extension of ISM as it interprets every relation between factors. Using SPSS 20 software, Exploratory Factor Analysis (EFA) was applied to extract the latent constructs for AMT implementation which are Human Resource and Management Practices, Financial Resources, Operational Characteristics and Organisational Characteristics. To validate these constructs and establish relation with the identified nineteen critical success factors, Confirmatory Factor Analysis (CFA) technique of Structural Equation Modelling (SEM) was applied through AMOS 20 software.
    Keywords: Modeling; AMT Implementation; Manufacturing; Critical Factors; TISM; SEM.

  • Work Engagement and Organization Performance: The mediating role of Innovative Work Behaviour and moderating role of Perceived Distributive Fairness in Manufacturing Industry of Pakistan   Order a copy of this article
    by Abdul Waheed, Salma Waheed, Naveed Ahmad, Jawad Karamat 
    Abstract: Work engagement (WE) plays an important role in enhancing organizational performance (OP). Despite the considerable attention paid by developed economies, work engagement has been ignored in emerging economies, especially in Pakistan. This study used a survey questionnaire to investigate the relationship between work engagement and organizational performance. Moreover, the mediating role of innovative work behavior (IWB) and the moderating role of perceived distributive fairness (PDF) is also examined. Data collected from 535 manufacturing industry employees found that work engagement has a significant positive effect on IWB and organizational performance. However, this effect becomes stronger after introducing PDF as moderator. Moreover, the mediating effect of IWB is also proved. Considering the results, manufacturing companies should more emphasize on work engagement level of employees. Work engagement should be promoted to enhance organizational performance through PDF and by pushing employees towards innovative work behavior.
    Keywords: Work engagement; Innovative work behavior; Perceived distributive fairness; Organizational performance; Manufacturing industry; Pakistan.

  • The relationship between the recruitment Strategy and the Competitive Advantage   Order a copy of this article
    by Ayman Al Armoti, Nidhi Oswal, Adnan Jawabri 
    Abstract: The study aimed to identify the relationship between the recruitment strategy and competitive advantage at four-star hotels in Al Ain City, United Arab Emirates. The study population consisted of all workers in four-star hotels in Al Ain, UAE, totalling 404 employees. 198 questionnaires were distributed using simple random sampling. 169 of them were returned, 141 of these were valid for statistical analysis. Results showed there is a correlation between the two variables of recruitment and the competitive advantage. Pearson correlation coefficients reached 0.17, by sig. (0.45) where it is statistically significant at 0.05. Moreover, the most significant recommendations were to increase recruiting people through online advertisements and internal advertisements within hotels in addition to advertisements in newspapers, satellite stations and universities. Furthermore, continuing the procedures for selecting employees based on the submission of job applications and passing interviews, tests, and medical examination that will help toward achieving the competitive advantage.
    Keywords: recruitment strategy; selection; competitive advantage; hotels; performance; online advertisements; interviews; tests; medical examination; internal advertisements.
    DOI: 10.1504/IJBPM.2023.10047452
  • The Effect of Organizational Culture on Interorganizational Relationship and Firm Performance   Order a copy of this article
    by Cid Gonçalves Filho, Plinio Rafael Reis Monteiro, Flavia Braga Chinelato 
    Abstract: Interorganisational relationships have often been associated as antecedents of financial and market performance. However, little is known about its impacts on operational performance, relevant to firms competitiveness and sustainability. On the other hand, studies relating to firms culture within interorganisational relationships are scarce. In this sense, this study is unique that it explores the influence of cultural dimensions on operational performance within interorganisational relationships. Therefore, a survey collected 154 questionnaires of suppliers from a large service organisation. A regression analysis was accomplished, demonstrating a significant moderating effect of cultural dimensions (governance formalism and strategic focus) on relationship commitment, investment, and operational performance. This research helps managers to reveal cultural characteristics of suppliers that improve operational performance, suggesting the significance of additional studies focusing on culture, performance, and interorganisation relationships. Besides, it demonstrates the importance and impact of cultural dimensions on interorganisational relationships and firms operational performance.
    Keywords: relationship marketing; performance; organisational culture; interorganisational networks; supply chain management.
    DOI: 10.1504/IJBPM.2023.10048529
  • Impact of Corporate Social Performance on Shareholder value   Order a copy of this article
    by Ayman Al Armoti, Mariam Alsayari, Meera Fadi Alsalman 
    Abstract: This research includes an investigation of the influence of corporate social performance (CSP) on shareholder value creation in the context of At Majid Al Futtaim, a UAE-based company that sells homeware and technological goods, including smart phones. The organisation recognises that today’s customer values experience, value, and memorable moments with those who matter most to them. It is also wary of it is social responsibilities. The CSP has a highly significant relationship with the empirical study for the components driving CSP, showing that the firm is consciously contributing to community benefits, enhanced employee relationships, and ecologically responsible operations. Only the firm’s growth and size were found to have a substantial positive relationship with CSP, demonstrating that hypotheses H3 and H4 are accurate. All alternative hypotheses H1, H2, H5, and H6 are rejected by Majid Al Futtaim.
    Keywords: corporate social; shareholder value; social responsibilities; organisation performance; customer value; corporate governance; community relationships; corporate performance.
    DOI: 10.1504/IJBPM.2023.10047977
  • Factors affecting the organisational commitment of employees at social service organisations   Order a copy of this article
    by Danh Nam Nguyen, Thi Ngoc Lan Uong 
    Abstract: The study aims to analyse the factors affecting the organisational commitment of employees at social service organisations in Hanoi. The empirical data was collected through 237 questionnaires surveyed by employees working at five social service organisations in the Hanoi capital. By applying the exploratory factor analysis, confirmatory factor analysis, structural equation modelling, the study has determined that psychological capital has a positive effect on work engagement, and job satisfaction of employees. The results show a correlation between psychological capital, work engagement, job satisfaction, and organisational commitment. The study suggested significant managerial implications for social service organisations to increase organisational commitment of employees in the coming time.
    Keywords: psychological capital; work engagement; job satisfaction; organisational commitment; Vietnam.
    DOI: 10.1504/IJBPM.2023.10048270
  • Formation of human potential of industrial enterprises: model and information technology   Order a copy of this article
    by Valentina Ivanova, Oleg Ivanov, Olena Ivanova 
    Abstract: Every enterprise strives to create competitive advantages for ensuring stable positions in a competitive market or creating new market niches without competitors. For that to happen, enterprises need not only to generate innovations, but also to strengthen innovative activity. They must be constantly prepared for changes. This is possible due to the presence of a powerful human potential of the enterprise, which must be formed continuously. It was proved that knowledge is the basis of all components of an employee's human potential. This was taken into account in the offered model for the formation of the human potential of an enterprise. The human potential of an enterprise is formed through appropriate information flows and is supported with the necessary information. Therefore, the information technology is offered which will ensure the implementation of the model of the human potential formation and prevent the rupture of this process.
    Keywords: human potential; human potential formation; industrial enterprises; enterprise human potential; human potential formation model; information technology of the human potential formation; model.
    DOI: 10.1504/IJBPM.2023.10048652
    by Inés Kuster, Juan M. Castro 
    Abstract: The purpose of this paper is to examine and measure the relationship between marketing productivity and the understanding of success in consulting companies. The study considers the effects of non-financial metrics attached to financial metrics and firm performance. The research application focuses on a European consulting firm and its 31 Ecuadorian most important customer firms. The data analysis with a sample of 31 Ecuadorian customer firms reveals that to corporate reputation and innovation metrics are the most important. Perceived quality is the least important metric in performance evaluation and no significant relationship occurs between the customer loyalty attached to financial metrics in firm performance. The study is, as far as is known, the first attempt at aiming to explore marketing productivity and understanding of success metrics in Ecuador, and one of a limited number of studies in developing economies.
    Keywords: marketing productivity; success; financial metrics; non-financial metrics; consulting sector; emerging market.
    DOI: 10.1504/IJBPM.2023.10048808
  • A framework to drive business growth in developing countries using omni-channel strategies   Order a copy of this article
    by Lezaan Botha, Lara Human, Melissa E. Rossouw, Jacobus D. Nel 
    Abstract: During the past few decades, firms have undergone radical changes due to digitalisation initiatives, changing consumer behaviour and other factors, such as the pandemic. This has led to, amongst others, the implementation of online strategies such as an omni-channel strategy. However, omni-channel strategies increase supply chain complexities and have very specific managerial implications to consider. Current research addresses numerous benefits of and barriers to online strategies and provides building blocks to implement online strategies. From this, a theoretical foundation was built for this article. Interviews were conducted in a developing country to determine the extent to which the theoretical foundation can be applied within the context of a developing country. This general qualitative research proposes a framework for managers in developing countries to consider when implementing an omni-channel strategy.
    Keywords: omni-channel strategy; multi-channel strategy; managerial implications; supply chain strategy; supply chain design.
    DOI: 10.1504/IJBPM.2023.10049308
  • Cultural Transformation through the implementation of a 'Happiness Program' within a UAE Government Aviation Entity   Order a copy of this article
    by Maitha Mohammed Haj  
    Abstract: The study examines the antecedents of employee happiness and wellbeing at a government aviation entity in the UAE. The study examines the antecedents of employee happiness and wellbeing at a government aviation entity in the UAE. The key findings included identifying key challenges that impact employee happiness, wellbeing, and performance. The findings led to developing and implementing an objective decision-making tool introduced to stimulate employees’ productivity by proactively enhancing morale and happiness. Strategic guidelines were developed including improving organisation leadership in making effective decisions through the delegation of authority to act, providing clarity to employees to execute their tasks, and providing tools to measure performance and happiness. The knowledge contribution of the study is the emphasis on employee wellbeing as a critical component in ensuring organisational effectiveness, while efficiently delivering their mandates to the organisation’s key stakeholders.
    Keywords: happiness; wellbeing; performance; happiness program; UAE.
    DOI: 10.1504/IJBPM.2023.10049406
  • THE IMPACT OF COVID 19 ON FDI   Order a copy of this article
    by Florida Veljanoska, Basman Mazahrih 
    Abstract: The objective of this paper is to discover the impact of pandemic on global, regional FDIs and FDIs in different groups of countries classified according to their income status. The World Pandemic Uncertainty Index was used as a measure of the level of pandemic uncertainty. Multiple panel data analysis was conducted, which covered the period 1996 to 2020 and 142 countries, including sub-samples of six regions and four groups of countries classified as per their income level. The results have shown that pandemic had a negative, but insignificant impact on global FDIs. The analysis also proved that the pandemic had a significant negative impact on FDIs in Europe and low-income countries, while positive impact in Asian and upper-middle-income countries. As for Africa, North and South America, and Australia and Pacific and high and lower middle income, the research has shown that pandemic had an insignificant, but negative impact on FDI flows.
    Keywords: foreign direct investment; FDI; pandemic; world pandemic uncertainty index; WPUI; global economy; regional analysis.
    DOI: 10.1504/IJBPM.2023.10049480
    Abstract: Corporate is a separate legal entity. The corpus of the company is contribution of many. Scenario of recent frauds and corporate failure makes one suspicious susceptible to presume that majority ruling shareholders through board formations form coalition block to fulfil their selfish interest of wealth expropriation. Negatively affecting others and putting them in jeopardy is criminal and not acceptable at all. Unprotected minority shareholders are at mercy! There is challenge to corporate governed and a clear testimony to the fact that corporate board occasionally played tricks to grind their own axe resultantly ending with debacle of entity corporate! It is therefore that the crux of corporate governance essentially, lies in safeguarding the interest of minority stakeholders. Notwithstanding other governance model measures, here is a dire need to protect and promote the interests of at stake minorities! To target this menace of victimisation of minority shareholders by ruling majority, a concern has been raised in this paper.
    Keywords: ruling; majority; expropriation; minority; justice; care.
    DOI: 10.1504/IJBPM.2023.10049481
  • Complexity leadership and high performance organization   Order a copy of this article
    by Thanh Tung Do, Mai Ngoc Khuong 
    Abstract: This study examines the influences of complexity leadership on high performance organisation of tourism firms. Data was collected from 638 managerial executives of tourism firms in Vietnam. Using SmartPLS software, partial least squares structural equation modelling was performed to test the proposed hypotheses. The findings revealed that both administrative and generative behaviours of complexity leadership have positive relationships with five factors in the high performance organisation framework, namely openness and action-orientation, long-term orientation, continuous improvement and renewal, workforce quality, and management quality. This study enriches and extends complexity leadership theory by offering a more nuanced picture of the influence complexity leadership has on high performance organisation. To the best of the authors’ knowledge, this is the first research to investigate the relationship between these two domains within the context of tourism firms operating in a developing country.
    Keywords: leadership; complexity leadership; high-performance organisation.
    DOI: 10.1504/IJBPM.2023.10049899
  • Standardising the route to project handover to improve delivery of major building projects   Order a copy of this article
    by Judy Too, Obuks Ejohwomu, Oyegoke T. Bukoye, Felix K. P. Hui, Olalekan S. Oshodi 
    Abstract: Project handover is an integral phase in the delivery of major projects and should ideally be considered as a process that kicks off at initiation. Studies have shown that when handover is considered as a date where the keys are handed over to the client or end-user in a rushed and unplanned manner, there is a high probability of heightened stakeholder dissatisfaction and the creation of a performance gap. This reflective study examined three case studies to better understand the challenges experienced during the handover of major projects. The data from the case studies were collected through semi-structured interviews and complemented with project reports, documents and industry reports. The findings highlighted a lack of effective handover procedures that facilitate the collaboration between the delivery and end-users/facility management teams. Therefore, a project handover framework that leverages best practices to provide a consistent and replicable approach for handing over construction projects is proposed. This research is limited to major building projects. Future research could thus explore the applicability of the proposed framework to other infrastructure projects.
    Keywords: buildings; building performance; handover; major projects; performance gap; post-occupancy evaluation; project lifecycle; soft landings; standardising.
    DOI: 10.1504/IJBPM.2023.10049902
  • The propagation of information and the establishment of communication from a business management perspective   Order a copy of this article
    by Hiroko Oe, Yasuyuki Yamaoka, Max Weeks 
    Abstract: The success of a project depends on the correctness of the project plan and the adequacy of the overall management elements constituted by the project management body of knowledge (PMBOK). Further, the success of the project depends on the ability of the project leader to communicate his or her ideas to each member of the project team and to lead them to change their behaviour in achieving their aims and objectives. In this paper, we examine the communication process between the sender and receiver of information within an organisation based on the concept that the smooth distribution and communication of information should be the key element for business success. In other words, we attempt to identify and suggest the factors critical in communicating a leader’s ideas and intentions to the staff within organisation, encouraging them to change their behaviour to achieve business success.
    Keywords: information propagation; threshold; behavioural change; communication; threshold model.
    DOI: 10.1504/IJBPM.2023.10050237
  • Leadership Styles and Business Performance: A Study of Service-based SMEs amidst the COVID-19 Pandemic in Klang Valley, Malaysia.   Order a copy of this article
    by Yow Hong Tay, Osaro Aigbogun 
    Abstract: The lacklustre performance of Malaysian SMEs was exacerbated during the COVID-19 pandemic. The study aims to understand factors affecting SME survival in an environment characterised by volatility, uncertainty, complexity, and ambiguity (VUCA), from a leadership perspective. A qualitative method was employed using a multiple case study design to better understand the experiences of the target population who are owners/managers in the SME services sub-sector in Malaysia during the COVID-19 pandemic. They were recruited using a purposive sample technique and the data were analysed using NVivo 11®data analysis software. From the study, SME leaders who have acclimatised to the new normal of COVID-19 by inspiring and empathising with employees while practicing effective communication, and collective leadership with the use of digital technology survived the crisis. Leadership best practices were maintained by creativity, innovation and lifelong learning. The findings suggest an adaptive leadership style that combines traits from multiple dominant styles.
    Keywords: business performance; business survival; COVID-19; leadership; leadership styles; SMEs; Malaysia.
    DOI: 10.1504/IJBPM.2023.10050555
  • Corporate Culture and Corporate Strategy: Some Economic Aspects of the Modern Organization   Order a copy of this article
    by Tamara Todorova 
    Abstract: Corporate culture involves the value system, traditions, customs of the organization, the way things are done in the organization, etc. The mission and the vision are set by strategic management in the organization with the purpose of giving it a direction and ensuring its survival in a dynamic environment. However standard economic theory (without frictions) ignores the role that transaction costs play in the modern organization and its attempts to overcome those costs by modern means such as corporate culture and corporate strategy. This paper studies how corporate culture helps economize on the transaction costs of internal organization. We investigate all dimensions of corporate culture which bring down managerial transaction costs including the increase of trust and the reduction of intrafirm opportunism. More specifically, we demonstrate that by setting common goals and giving a common direction to all members of the organization corporate culture and corporate strategy, in effect, save on the sizable costs of internal organization.
    Keywords: corporate culture; corporate strategy; transaction costs; opportunism; trust; information flow.

  • Return on Investment of Agile Implementation   Order a copy of this article
    by Cesar Filipe, Leandro Pereira, Renato Lopes Da Costa, Rui Gonçalves, Álvaro Lopes Dias 
    Abstract: In the current business environment, companies need to be constantly adapting either to economic circumstances or to the increasingly fast technology advancements to gain competitive advantage. This adaptation comes from culture and how processes inside a company are managed and agile appears as the answer for it. This research aims to determine how to adopt agile culture in combination with its methodologies and practices, while also considering the barriers and success factors. A series of interviews were conduct in a case study with employees from distinct departments, with different roles and ranks of a company that has been implementing Agile, granting a 360-degree view of the implementation. Results reveal that the company improved its multidisciplinary projects by taking down barriers between departments, having a positive impact on its efficiency in delivering value to the client.
    Keywords: business process management; return on investment; agile culture; agile methodologies.
    DOI: 10.1504/IJBPM.2023.10050761
  • Board Gender Diversity and Financial Performance of Banks: Evidence from India   Order a copy of this article
    by Monika Bhatia, Pritpal Singh, Dipayan Roy 
    Abstract: The goal of this study is to see how gender diversity on bank board affects the value and profitability of the company. Financial institutions, both public and private, are examined in the study. Data from 28 Indian banks have been analysed for this study. Panel data analysis has been applied to data collected from 2012 to 2020. Private sector banks’ stock values suffer when they have more than one woman on their board of directors; public sector banks’ stock values benefit when this occurs. Our research demonstrates that ROA has a negative correlation with the gender diversity of boardrooms. We believe this is the first comparative study of its kind in the banking industry to focus on paper. It is recommended that policymakers increase the number of female board members so that they can serve as effective decision makers to improve the firm’s performance.
    Keywords: board gender diversity; banking sector; female directors; Blau index; firm value; profitability; India.
    DOI: 10.1504/IJBPM.2023.10050868
    by Adebayo Adedugba, Olalekan Asikhia, Daniel Inegbedion, Olalekan Akinrinola 
    Abstract: The study focused on examining transportation operations and environmental sustainability in manufacturing firms in Lagos State, Nigeria. The focal objective of the study is to analyse transportation optimality effect on environmental sustainability and its utilisation in order to minimise carbon emanations due to transportation in production activities and distribution. 12 manufacturing firms were utilised for the study and the firms were selected based on the volume of distribution. Multi-method such as partial least square (PLS) and Vogel’s estimation model was utilised to determine the resultant effect of transportation on environmental sustainability and its corresponding optimal routes. The coefficient value of 0.601 based on the statistical output shows a considerable effect of transportation on environmental sustainability. This shows a significant contribution to environmental degradation due to the sporadic growth in reverse order, distribution and allocation. The study also discovered that transportation optimality is an impetus to environmental sustainability due to optimal distribution and routes.
    Keywords: sustainability; transportation; economic; manufacturing firms; environment.
    DOI: 10.1504/IJBPM.2023.10051013
  • Mapping the Impact of Contractual Governance and Trust on Project Performance in Construction Industry— the moderating effect of shadow of future   Order a copy of this article
    by Abdul Mannan, Saif Ul Haq, Rao Muhammad Rashid 
    Abstract: Project performance has always been challenging in the construction industry. Researchers and practitioners are gravelling due to the construction projects’ low efficacy and poor performance. The prime focus of this study is to analyse the impact of two important factors, i.e., contractual governance and trust, on the project performance in the presence of the shadow of the future as moderator. The findings of this study reveal that contractual governance and trust impact the construction projects’ performance positively and significantly. Moreover, the shadow of the future positively moderates the contractual governance and trust relationships with project performance, thus strengthening these relationships. The expectation of repeated interactions between the parties is very helpful in improving the project performance by strengthening the relationships of both contractual governance and trust with the project performance in the construction sector.
    Keywords: contractual governance; trust; shadow of future; project performance; construction projects.
    DOI: 10.1504/IJBPM.2023.10051014
  • Modelling the barriers of Industry 4.0 in India using fuzzy TISM   Order a copy of this article
    by Vineet Jain, Puneeta Ajmera 
    Abstract: Industry 4.0 is an advanced, non-conventional phenomena that, if implemented with care and vigilance, has the potential to change the future of the Indian manufacturing industry. The present work is aimed at highlighting the obstacles of Industry 4.0 to help Indian manufacturing, as the available literature indicates that the manufacturing sector still has reservations about the implementation of Industry 4.0. A fuzzy TISM model is established to recognise the significant barriers affecting Industry 4.0. The results depict that 'top management support, employee resistance, insufficient maintenance support systems and need for specialised training and skills' are the key barriers because of high driving power.
    Keywords: Industry 4.0 barriers; TISM; fuzzy TISM; MICMAC analysis; fuzzy MICMAC.
    DOI: 10.1504/IJBPM.2022.10050338
  • Analysis of performance and risk during a period of political instability: do political connections matter?   Order a copy of this article
    by Samar Riahi, Nadia Loukil 
    Abstract: This paper examines how the political connection affects corporate risk (measured by the standard deviation of return on assets and by the standard deviation of the stock return) and performance (measured by the return on equity and the stock return) during periods of adverse macroeconomic conditions in Tunisia. This study uses a sample of 55 Tunisian listed firms during the post-revolution period (2011-2018) and a generalised least square (GLS) approach is applied to test our hypotheses. First, findings show that political connection increases risk-taking behaviour and reduces corporate performance. Secondly, findings confirm that only the relation between the political connection and market risk varies negatively with political instability. Hence, Tunisian investors are reluctant to invest in political connected firms, which lead to market undervaluation.
    Keywords: political connection; performance; political instability; mediation mechanisms; risk; Tunisian listed firms.
    DOI: 10.1504/IJBPM.2022.10050339
  • The impact of entrepreneurial competencies on firms' performance   Order a copy of this article
    by Farah Alloush, Shafig Al-Haddad 
    Abstract: The main objective of this study is to examine the impact of entrepreneurial competencies (opportunity, organising, strategic, relationship, commitment and learning) on firm performance, in addition, to examining the effect of firm capabilities as a moderating variable on the impact of entrepreneurial competencies on firm performance. The population of the study consists of Jordanian entrepreneurs who are the owners of entrepreneurial firms. Convenience sampling technique was used to collect the responses of the participants which were composed of 91 respondents. Further, simple, multiple, and hierarchical regression were applied to analyse the collected data. The findings of this study revealed that opportunity competency, strategic competency and commitment competency have an impact on the performance of the firm. Additionally, firm capabilities were found to have a moderating effect on the impact of entrepreneurial competencies on firm performance.
    Keywords: entrepreneurial competencies; firm capabilities; firm performance; Jordan; entrepreneurship.
    DOI: 10.1504/IJBPM.2022.10050340
  • Trends in small business performance measurement research: a review of 25 years literature   Order a copy of this article
    by T.R. Anandan, Kriti Priya Gupta 
    Abstract: This research is possibly the first of its kind to present a thorough analysis of performance measurement approaches in small business researches. To make this study centred on small business, we selected the journals that are primarily meant for small businesses and have a high impact measured through their cite score. We picked up the primary research articles carrying performance in their title and measurement of overall performance. We then applied the content analysis technique to analyse the performance data. The analysis brought several crucial findings concerning the trends in publications, usage of different measures, choices of financial and non-financial measures, and aptness of the subjective and objective approach. Besides these, the study also laid out their implications and future directions.
    Keywords: organisational performance; performance measures; financial and non-financial performance; subjective and objective performance; small business.
    DOI: 10.1504/IJBPM.2022.10050337
  • Exploring duration gap of Islamic banks during COVID-19 crisis: an inter-regional online focus group study   Order a copy of this article
    by Syed Alamdar Ali Shah, Bayu Arie Fianto, Sri Herianingrum, Raditya Sukmana 
    Abstract: This study explores the duration gap risk management of Islamic banks during the COVID-19 crisis using online focus group studies. There are 12 participants from Indonesia, Malaysia, Pakistan and UAE. Findings suggest that COVID-19 has increased the duration gaps of Islamic banks. The causes include, lack of business opportunities, relaxations in terms of policy rates, restructuring offered by central banks and attitudes of the customers of Islamic banks to avail relaxations offered, whether they need it or not. Finally, the crisis has exhibited that customers have managed their spending according to conventional theories of demands of money and Maslow's hierarchy of needs.
    Keywords: COVID-19 crisis; Islamic banks; duration gap risk management; online focus groups; economic growth.
    DOI: 10.1504/IJBPM.2023.10048359