Forthcoming and Online First Articles

International Journal of Business Performance Management

International Journal of Business Performance Management (IJBPM)

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International Journal of Business Performance Management (35 papers in press)

Regular Issues

  • The relationship between the recruitment Strategy and the Competitive Advantage   Order a copy of this article
    by Ayman Al Armoti, Nidhi Oswal, Adnan Jawabri 
    Abstract: The study aimed to identify the relationship between the recruitment strategy and competitive advantage at four-star hotels in Al Ain City, United Arab Emirates. The study population consisted of all workers in four-star hotels in Al Ain, UAE, totalling 404 employees. 198 questionnaires were distributed using simple random sampling. 169 of them were returned, 141 of these were valid for statistical analysis. Results showed there is a correlation between the two variables of recruitment and the competitive advantage. Pearson correlation coefficients reached 0.17, by sig. (0.45) where it is statistically significant at 0.05. Moreover, the most significant recommendations were to increase recruiting people through online advertisements and internal advertisements within hotels in addition to advertisements in newspapers, satellite stations and universities. Furthermore, continuing the procedures for selecting employees based on the submission of job applications and passing interviews, tests, and medical examination that will help toward achieving the competitive advantage.
    Keywords: recruitment strategy; selection; competitive advantage; hotels; performance; online advertisements; interviews; tests; medical examination; internal advertisements.
    DOI: 10.1504/IJBPM.2023.10047452
  • Impact of Corporate Social Performance on Shareholder value   Order a copy of this article
    by Ayman Al Armoti, Mariam Alsayari, Meera Fadi Alsalman 
    Abstract: This research includes an investigation of the influence of corporate social performance (CSP) on shareholder value creation in the context of At Majid Al Futtaim, a UAE-based company that sells homeware and technological goods, including smart phones. The organisation recognises that today’s customer values experience, value, and memorable moments with those who matter most to them. It is also wary of it is social responsibilities. The CSP has a highly significant relationship with the empirical study for the components driving CSP, showing that the firm is consciously contributing to community benefits, enhanced employee relationships, and ecologically responsible operations. Only the firm’s growth and size were found to have a substantial positive relationship with CSP, demonstrating that hypotheses H3 and H4 are accurate. All alternative hypotheses H1, H2, H5, and H6 are rejected by Majid Al Futtaim.
    Keywords: corporate social; shareholder value; social responsibilities; organisation performance; customer value; corporate governance; community relationships; corporate performance.
    DOI: 10.1504/IJBPM.2023.10047977
  • A framework to drive business growth in developing countries using omni-channel strategies   Order a copy of this article
    by Lezaan Botha, Lara Human, Melissa E. Rossouw, Jacobus D. Nel 
    Abstract: During the past few decades, firms have undergone radical changes due to digitalisation initiatives, changing consumer behaviour and other factors, such as the pandemic. This has led to, amongst others, the implementation of online strategies such as an omni-channel strategy. However, omni-channel strategies increase supply chain complexities and have very specific managerial implications to consider. Current research addresses numerous benefits of and barriers to online strategies and provides building blocks to implement online strategies. From this, a theoretical foundation was built for this article. Interviews were conducted in a developing country to determine the extent to which the theoretical foundation can be applied within the context of a developing country. This general qualitative research proposes a framework for managers in developing countries to consider when implementing an omni-channel strategy.
    Keywords: omni-channel strategy; multi-channel strategy; managerial implications; supply chain strategy; supply chain design.
    DOI: 10.1504/IJBPM.2023.10049308
  • Cultural Transformation through the implementation of a 'Happiness Program' within a UAE Government Aviation Entity   Order a copy of this article
    by Maitha Mohammed Haj  
    Abstract: The study examines the antecedents of employee happiness and wellbeing at a government aviation entity in the UAE. The study examines the antecedents of employee happiness and wellbeing at a government aviation entity in the UAE. The key findings included identifying key challenges that impact employee happiness, wellbeing, and performance. The findings led to developing and implementing an objective decision-making tool introduced to stimulate employees’ productivity by proactively enhancing morale and happiness. Strategic guidelines were developed including improving organisation leadership in making effective decisions through the delegation of authority to act, providing clarity to employees to execute their tasks, and providing tools to measure performance and happiness. The knowledge contribution of the study is the emphasis on employee wellbeing as a critical component in ensuring organisational effectiveness, while efficiently delivering their mandates to the organisation’s key stakeholders.
    Keywords: happiness; wellbeing; performance; happiness program; UAE.
    DOI: 10.1504/IJBPM.2023.10049406
  • THE IMPACT OF COVID 19 ON FDI   Order a copy of this article
    by Florida Veljanoska, Basman Mazahrih 
    Abstract: The objective of this paper is to discover the impact of pandemic on global, regional FDIs and FDIs in different groups of countries classified according to their income status. The World Pandemic Uncertainty Index was used as a measure of the level of pandemic uncertainty. Multiple panel data analysis was conducted, which covered the period 1996 to 2020 and 142 countries, including sub-samples of six regions and four groups of countries classified as per their income level. The results have shown that pandemic had a negative, but insignificant impact on global FDIs. The analysis also proved that the pandemic had a significant negative impact on FDIs in Europe and low-income countries, while positive impact in Asian and upper-middle-income countries. As for Africa, North and South America, and Australia and Pacific and high and lower middle income, the research has shown that pandemic had an insignificant, but negative impact on FDI flows.
    Keywords: foreign direct investment; FDI; pandemic; world pandemic uncertainty index; WPUI; global economy; regional analysis.
    DOI: 10.1504/IJBPM.2023.10049480
  • Leadership Styles and Business Performance: A Study of Service-based SMEs amidst the COVID-19 Pandemic in Klang Valley, Malaysia.   Order a copy of this article
    by Yow Hong Tay, Osaro Aigbogun 
    Abstract: The lacklustre performance of Malaysian SMEs was exacerbated during the COVID-19 pandemic. The study aims to understand factors affecting SME survival in an environment characterised by volatility, uncertainty, complexity, and ambiguity (VUCA), from a leadership perspective. A qualitative method was employed using a multiple case study design to better understand the experiences of the target population who are owners/managers in the SME services sub-sector in Malaysia during the COVID-19 pandemic. They were recruited using a purposive sample technique and the data were analysed using NVivo 11®data analysis software. From the study, SME leaders who have acclimatised to the new normal of COVID-19 by inspiring and empathising with employees while practicing effective communication, and collective leadership with the use of digital technology survived the crisis. Leadership best practices were maintained by creativity, innovation and lifelong learning. The findings suggest an adaptive leadership style that combines traits from multiple dominant styles.
    Keywords: business performance; business survival; COVID-19; leadership; leadership styles; SMEs; Malaysia.
    DOI: 10.1504/IJBPM.2023.10050555
  • Corporate Culture and Corporate Strategy: Some Economic Aspects of the Modern Organization   Order a copy of this article
    by Tamara Todorova 
    Abstract: Corporate culture involves the value system, traditions, customs of the organization, the way things are done in the organization, etc. The mission and the vision are set by strategic management in the organization with the purpose of giving it a direction and ensuring its survival in a dynamic environment. However standard economic theory (without frictions) ignores the role that transaction costs play in the modern organization and its attempts to overcome those costs by modern means such as corporate culture and corporate strategy. This paper studies how corporate culture helps economize on the transaction costs of internal organization. We investigate all dimensions of corporate culture which bring down managerial transaction costs including the increase of trust and the reduction of intrafirm opportunism. More specifically, we demonstrate that by setting common goals and giving a common direction to all members of the organization corporate culture and corporate strategy, in effect, save on the sizable costs of internal organization.
    Keywords: corporate culture; corporate strategy; transaction costs; opportunism; trust; information flow.

  • Return on Investment of Agile Implementation   Order a copy of this article
    by Cesar Filipe, Leandro Pereira, Renato Lopes Da Costa, Rui Gonçalves, Álvaro Lopes Dias 
    Abstract: In the current business environment, companies need to be constantly adapting either to economic circumstances or to the increasingly fast technology advancements to gain competitive advantage. This adaptation comes from culture and how processes inside a company are managed and agile appears as the answer for it. This research aims to determine how to adopt agile culture in combination with its methodologies and practices, while also considering the barriers and success factors. A series of interviews were conduct in a case study with employees from distinct departments, with different roles and ranks of a company that has been implementing Agile, granting a 360-degree view of the implementation. Results reveal that the company improved its multidisciplinary projects by taking down barriers between departments, having a positive impact on its efficiency in delivering value to the client.
    Keywords: business process management; return on investment; agile culture; agile methodologies.
    DOI: 10.1504/IJBPM.2023.10050761
    by Adebayo Adedugba, Olalekan Asikhia, Daniel Inegbedion, Olalekan Akinrinola 
    Abstract: The study focused on examining transportation operations and environmental sustainability in manufacturing firms in Lagos State, Nigeria. The focal objective of the study is to analyse transportation optimality effect on environmental sustainability and its utilisation in order to minimise carbon emanations due to transportation in production activities and distribution. 12 manufacturing firms were utilised for the study and the firms were selected based on the volume of distribution. Multi-method such as partial least square (PLS) and Vogel’s estimation model was utilised to determine the resultant effect of transportation on environmental sustainability and its corresponding optimal routes. The coefficient value of 0.601 based on the statistical output shows a considerable effect of transportation on environmental sustainability. This shows a significant contribution to environmental degradation due to the sporadic growth in reverse order, distribution and allocation. The study also discovered that transportation optimality is an impetus to environmental sustainability due to optimal distribution and routes.
    Keywords: sustainability; transportation; economic; manufacturing firms; environment.
    DOI: 10.1504/IJBPM.2023.10051013
  • The instrumentality of teaching pedagogies in maturing entrepreneurial intentions among women entrepreneurs in Saudi Arabia   Order a copy of this article
    by Saeed Badghish, Muhammad Zafar Yaqub, Imran Ali, Murad Ali, Ali Malik 
    Abstract: The global diffusion of entrepreneurship education necessitates a better understanding of what is being taught, why, how, and to whom it is taught. Despite enormous empirical evidence on the role of entrepreneurship teaching pedagogies in maturing students’ entrepreneurial skills and behaviours, it is important to examine how particular teaching pedagogies may help in developing and exploiting university student’s entrepreneurial potentials in Saudi Arabia where the government is investing tremendous resources to promote entrepreneurial activities, yet entrepreneurship education is the weakest entrepreneurial ecosystem factor. Based on a PLS-based SEM model involving 825 females students from Saudi Universities, a positive association between different entrepreneurship teaching pedagogies has been found in maturing entrepreneurial attitudes, entrepreneurial self-efficacy, as well as enhancing perceived behavioural control. The study found a significantly positive role of these three determinants of entrepreneurial intentions among female students in Saudi universities.
    Keywords: entrepreneurship teaching pedagogies; venture creation; entrepreneurial intentions; Vision 2030; Saudi Arabia; partial least squares; PLS; structure equation modelling; SEM.
    DOI: 10.1504/IJBPM.2023.10051532
    by Salim Nasser Alriyami, Mahfooz Ahmed 
    Abstract: This study examines the implementation and use of technology among Omani retailers supported and sponsored by the government during the COVID-19 pandemic. The purpose of the study was to investigate some of the efforts made by these retailers in using the internet and its related technologies to buy and sell their goods and promote their services during the pandemic. An extensive interview session was conducted with some retailers in the central region of Oman. The study’s findings show that the most popular technology device used by retailers during the pandemic to support their business was cell phones with some social media and instant messengers’ applications like WhatsApp, Facebook, and Instagram. It was also discovered that the pandemic had a negative impact on most SMEs. The pandemic has also made most of them realise how some technological equipment can help them promote their goods and services during the movement restriction period.
    Keywords: e-commerce; technology; retailers; COVID-19 pandemic; Oman; social media.
    DOI: 10.1504/IJBPM.2023.10051533
  • Entrepreneurs’ Dynamic Managerial Capabilities as a Source of Sustained Competitive Advantage for Small and Medium Enterprises   Order a copy of this article
    by Syed Asad Abbas Bokhari, Muhammad Aftab, Muhammad Zafar Yaqub, Murad Ali, Ali Malik 
    Abstract: Entrepreneurs of small and medium enterprises generally strive very hard to achieve a sustained advantage over their competitors, dynamic managerial capabilities of these entrepreneurs could profoundly prove to be one significant source of such an advantage. The primary objective of this study has been to investigate the significance of valuable, rare, inimitable, heterogenous, non-substitutable dynamic managerial capabilities of the entrepreneurs in creating a sustained competitive advantage for their SMEs. Overall, the findings demonstrated substantial positive effects of various facets of dynamic managerial capabilities of the entrepreneurs on sustained competitive advantage, providing further empirical substantiation to the central tenets of the resource-based view (RBV) of the firm. In essence, the research findings not only ascertain the association between various facets of dynamic (managerial) capabilities and competitive advantage, but also offer some useful insights to those seeking to sustain the competitive advantage.
    Keywords: dynamic capabilities; managerial capabilities; VRIN framework; sustainable competitive advantage; SMEs; resource-based view; RBV.
    DOI: 10.1504/IJBPM.2023.10051534
  • Balanced Agile Project Management impact on Firm Performance through Business Process Agility as mediator in IT sector of Kingdom of Saudi Arabia   Order a copy of this article
    by Sami Alzahrani 
    Abstract: This study aimed to check the impact of all three dimensions of balanced agile project management on firm performance through business process agility. Mediating role of business process agility was measured and proved. Data was collected from employees of IT sector in Kingdom of Saudi Arabia through purposive sampling. A total of 171 responses were collected and used for data analysis. Structural equation modelling (SEM) technique was used to test the hypothesised relations using the SmartPLS3. The result of analysis revealed the significant relations, and all hypotheses were accepted. Mediating role of business agility in three dimensions of balanced agile project management and firm performance was proved and highlights the importance of agility and control at same time. This study signifies the importance of balanced agile project management on firm performance and role of business process agility. Managers working in dynamic working environment should focus on empowerment, cross-functional collaboration and balancing control for better strategic agility and firm performance. Organisations working in dynamic setting should focus on nimble management.
    Keywords: balanced agile project management; business process agility; firm performance; employee empowerment; cross-functional collaboration; balancing control; Saudi Arabia.
    DOI: 10.1504/IJBPM.2023.10051535
  • Perception Of Citizen Towards E-Governance In India: Comparative Analysis In Education, Healthcare And Agriculture Industry   Order a copy of this article
    by Rohini Jha, Aveek Basu 
    Abstract: E-governance is employed for communicating the usage of governance, and its application in data technology (IT), is common in today’s world. Also, it’s utilised for distributing knowledge among the citizens. The objective of this work is to explore the perception of Indian citizen on e-governance as digital transformation in post COVID era will ameliorate the society as a whole. Hence, three primary sectors which include healthcare, agriculture and education that play a pivotal role are analysed thoroughly in this context based on the responses of a set of questionnaires. Subsequently, the rates of the questions are elaborated and validated using the LISREL data analysis tool. From the info analysis, several statistical metrics are attained; each metrics values are again tested with p-value, Z-score and chi-square. Finally, the expansion rate percentage of above mentioned three domains have been tabulated.
    Keywords: e-governance; electronic governance information and communication technology; ICT; education; healthcare; education; questionnaire; India.
    DOI: 10.1504/IJBPM.2023.10051593
  • Mediating effects of organisational learning on the relationship between TQM, innovation and business performance: Evidence from manufacturing SMEs in Nigeria   Order a copy of this article
    by Kabir Shuaib, Zhen He 
    Abstract: Total quality management (TQM) and innovation are complementary concepts that drive organisational success. Similarly, based on previous studies’ findings, TQM and innovation are predictors of firm performance. However, past studies reveal this tripartite relationship with mixed results. The current study predicts organisational learning mediating effect in the relationship between TQM, innovation and firm performance. The study collected empirical data from 385 manufacturing SMEs in Kano and Kaduna states in Nigeria. A partial least square (PLS) model was used to test the conceptual model to determine the examined relationship between TQM, innovation and firm performance with mediating effect of organisational learning. The results reveal that TQM practices do not directly affect business performance but indirectly through organisational learning. The study finds that innovation has a significant and positive effect on performance. Similarly, organisational learning mediates the relationship between innovation and business performance. The study’s findings and contributions provide insights and critical practical implications for manufacturing SMEs and their managers. Practically, managers and practitioners may get some insights to include organisational learning with other strategies and organisational practices.
    Keywords: business performance; innovation; organisational learning; SMEs; total quality management; TQM; Nigeria.
    DOI: 10.1504/IJBPM.2023.10051653
  • ERP Adoption Prediction using Machine Learning Techniques and ERP Selection among SMEs   Order a copy of this article
    by Aveek Basu, Rohini Jha 
    Abstract: Small and medium scale industries (SMEs) have always been the backbone of a country’s economy as they play a vital role in ensuring the goals such as balancing regional development, equality of income, and poverty alleviation by employment generation. However, SMEs are resistant to growth; facing challenges in sustainability in digital era. Others stay small and avoid taxation related problems. SMEs in developing nations are one of the most aggressive adopters of ERP packages. At times they have incurred huge capital expenses which ultimately raises a question mark in their survival on account of incorrect selection. ERP systems can benefit SMEs post COVID era. In this paper, machine learning techniques applied to predict adoption of ERP and multi-criteria decision-making technique (MCDM) applied for vendor and type of ERP selection viz. cloud ERP, on premise, or hybrid ERP will be suitable for SMEs and appropriate vendors.
    Keywords: enterprise resource planning; ERP; cloud ERP; small and medium enterprise; SME; K-nearest neighbour; decision tree; machine learning algorithms; multi-criteria decision making.
    DOI: 10.1504/IJBPM.2023.10051659
  • Accelerating performance through disruptive leadership practice   Order a copy of this article
    by Fleming Sampson 
    Abstract: In these turbulent times, when the world is changing rapidly, it is critical to inspire employees to keep their spirits ignited and sustain business performance. It has been widely observed that these challenging times have impacted the mindsets of individuals, necessitating the need to motivate and boost them. The objective of this study is to conduct a powerful disruptive intervention to motivate and trigger employees, which in turn propels them to give their optimum and impacts business outcomes in a quantum way. This study intends to propose a conceptual framework of human excellence and the work excellence model through leadership strategies. The COVID-19 pandemic’s consequences on human excellence are examined in this study. This study explores powerful strategies and leadership practices that firms can use to help their workforce remain agile and thrive in the new normal. Many avenues for future study exist to help frame and address this problem using new models and intervention programs.
    Keywords: disruptive leadership; COVID-19; challenges; new practices; human excellence; work excellence model; WEM.
    DOI: 10.1504/IJBPM.2024.10051683
  • Developing Human Capability through Hybrid Education   Order a copy of this article
    by R. Fenech, Priya Baguant, Abdul Ghafar 
    Abstract: The role of higher education institutions is always more being associated with the development of students’ experiential knowledge and key skills, as a direct result of the digital learning experience. Digital learning manifests itself to play a pivotal role in education with the underlying assumption of providing learners with a sustainable and resilient learning experience. The research question investigated in this study concerns the role hybrid education plays in the development of human capabilities (what is the role of hybrid education in human capability development?). Sixteen academics were split into two groups and each participated in a focus group. The main finding is a research model outlining the pre-determining success factors that need to be in place for hybrid education to lead to the development of human capabilities. Another finding is the challenges that need to be addressed in ensuring that hybrid education does lead to such capability development.
    Keywords: hybrid education; human capability development; challenges; pre-determining factors; higher education; qualitative research.
    DOI: 10.1504/IJBPM.2023.10052139
  • Financial education is precious than money-Examining the role of financial literacy in enhancing financial wellbeing among Saudi women   Order a copy of this article
    by Yasir Ali Soomro, Murad Ali, Muhammad Zafar Yaqub, Imran Ali, Saeed Badghish 
    Abstract: The study explores the role of financial literacy, financial socialisation, and certain demographic characteristics (such as income, education, father education and mother education) in enhancing financial wellbeing through developing/promoting financial self-efficacy and financial coping behaviours, among Saudi women. There is sparse research evidence available in the literature that examines the levels of financial literacy among Saudi women and how it contributes to their financial welling and the related financial behaviours, this paper therefore, provides important evidence to bridge this important research gap. Based on PLS-based path modelling performed over a set of 1,338 responses from Saudi women, we found a significant positive effect of both the antecedents (i.e., financial literacy and the financial socialisation) on financial wellbeing mediated through financial self-efficacy and (financial) coping behaviours. Similarly, demographic characteristics including women respondents’ income, education, father education, and mother education are partially positively related to financial self-efficacy as well as the financial coping behaviour. However, demographic characteristics were not seen to be significantly related to financial wellbeing. Besides bridging significant research gaps in the literature, this study provides practical implications for Saudi women to enhance their financial wellbeing through enhancing financial literacy and financial socialisation.
    Keywords: financial literacy; financial wellbeing; financial self-efficacy; financial socialisation; financial coping behaviour; Saudi Arabia.
    DOI: 10.1504/IJBPM.2024.10052141
  • The Impact of Gender on Consumer Buying Decision Process Towards Online Shopping: A Study of Thai Consumers.   Order a copy of this article
    by Dare Oluwatobi Adekoya, Prin Laksitamas 
    Abstract: In today’s world, online shopping has become a common method of purchasing goods. Online shopping allows consumers to purchase various products and services from the comfort of their homes. Gender is an important factor that can influence a consumer’s buying decision. Men and women have different motivations, experiences, and concerns when it comes to shopping due to different upbringing and socialisation. This research focuses on the impact of gender on consumer buying decision process towards online shopping. The research approach is primarily based on online questionnaire survey with 105 respondents. Chi-square tests were adopted for data analysis using SPSS software. The results reveal that social media is an important source of information for male and female consumers. Also, promotions, prices, product reviews and descriptions motivate female consumers more compared to male consumers. In summary, this study shows that different factors motivate male and female Thai consumers when shopping online.
    Keywords: online shopping; buying decision process; gender; social media; product review.
    DOI: 10.1504/IJBPM.2023.10052174
  • Financial Inclusion and the Growth of Micro, Small, and Medium Enterprises (MSMEs) in Nigeria   Order a copy of this article
    by Ambrose Nnaemeka Omeje, Ndubuisi Chukwu, Augustine Jideofor Mba, Michael Okike UGWU 
    Abstract: This study used Nigeria Enterprise Survey Data (2014) and adopted robust ordinary least squares model anchored on neoclassical growth theory to examine the impact of financial inclusion on enterprise growth in Nigeria. It was found that with improved financial inclusion, there would be about 0.101% rise in Nigeria’s enterprise growth. More, business environmental factors specific to enterprises such as total annual cost of security, total cost of electricity, number of power outages experienced by establishment in a typical month, high tax rates, political instability, and corruption were shown to have negative significant effect on enterprise growth in Nigeria however, value of loss due to power outages has insignificant negative effect. In another vein, other factors relating to capital and labour inputs, and enterprise size significantly encourage enterprise growth in Nigeria. The study recommended that government should encourage more policies that would support the growth of MSMEs in Nigeria.
    Keywords: financial inclusion; micro; small; medium; enterprise growth; Nigeria.
    DOI: 10.1504/IJBPM.2024.10052523
  • Evaluating of Suppliers Selection in Auto Parts Manufacturing Company using DEMATEL and TOPSIS   Order a copy of this article
    by Mohammad Reza Komari Alaei, Reza Rostamzadeh, Babak Adham 
    Abstract: Global competition in an environment which is permanently changing has led organisations to understand the importance of flexibility, present reasonable and in time reactions towards it. Management of supply chain is a strategy to carry out such a work in a way that customers can achieve reliable and fast services along with products having high quality with the least possible costs. The goal of the present research is to evaluate suppliers of Iranian Diesel Engine Manufacturing (IDEM) company using a decision making trial and evaluation laboratory (DEMATEL) and ranking them using technique for order of preference by similarity to ideal solution (TOPSIS). Results showed that planning has appropriated the highest weight. Ideal Motor Parts Factory (IMPF) with 0.8231 has appropriated the highest rank to itself compared with other options and this shows that based on SCOR model, the factory has had the best conditions compared with others.
    Keywords: supply chain; suppliers’ evaluation; outsourcing; DEMATEL; strategic alliances; TOPSIS; IDEM Company.
    DOI: 10.1504/IJBPM.2024.10052721
  • Automated Practices in Inventory Management on Performance - A Prospect of Emerging Country   Order a copy of this article
    by Rashmiranjan Panigrahi, Sushanta Mahapatra, GOUTAM TANTY 
    Abstract: The success of a firm depends on its supply chain, from raw material acquisition to product distribution. RFID’s potential as a supply chain management tool has fascinated experts. Despite the potential benefits of RFID and barcode technologies (benefit-drivers), both modular for retail business performance are understudied in India. This study examines the impact of RFID and BIP on store performance. Principal component analysis was utilised to confirm the significant contributors to RFIDP, BIP, and improved store performances from eight retail stores in PAN India with 521 respondents. After verifying each construct’s components, researchers used correlation and regression to link RFIDP and BIP to storage performance. RFIDP boosts store performance in medium-sized firms, while barcode automation helps small businesses. This study will help management and key stakeholders assess how automation affects customer browsing insights and retail efficiency. This country often examines the effects of automated inventory practices on small-scale retailers.
    Keywords: radio frequency identification practice; RFIDP; barcode; inventory practices; retail store; store performance.
    DOI: 10.1504/IJBPM.2024.10053104
  • Constituent Performance management ingredients necessary to gauge the performance of Lean on a manufacturing organisation.   Order a copy of this article
    by Sanjay Bhasin 
    Abstract: The ways in which manufacturing organisations gauge the impact lean has made is challenged in this investigation. Assertions that lean benefits profitability need substantiating as a chain of cause-and-effect associations impact this relationship. The methodology adopted involved an extensive scoping literature review substantiated by case studies undertaken in five organisations. Lean does not relate itself to traditional accounting systems. Lean demands considerable investment but the benefits analysis remains blurred. Impact on operational improvements is much clearer but effect on overall corporate profitability remains ambiguous. Performance measurement when executed mistakenly embodies a huge risk to organisations. This paper reinforces the fuzzy linear relationship between operational and financial performance. This investigation amalgamates the idiosyncrasies of lean manufacturing. It awards lean practitioners and academics precious information regarding aspects of performance which should be incorporated in an authentic assessment of lean’s impact.
    Keywords: lean manufacturing; performance management; metrics; assessment; indices.
    DOI: 10.1504/IJBPM.2024.10053203
  • Impact of Password Management Strategies on the Trust Enhancement in the Digital Era   Order a copy of this article
    by Nitin Bansal, Krishna Nath Pandey 
    Abstract: Password management is a buzzword in digital services. Information security is the main motive of the companies offering digital services. Adoption of digital services is based on the trust factor to its users. The objective of this paper is 'to analyse the impact of password management strategies on trust enhancement in the digital era'. This study has analysed the primary data, collected through five points Likert scale from 416 respondents from the National Capital Region (NCR) of India using the stepwise method (forward selection) of multiple linear regressions in SPSS version 23. The results revealed that people are having the intention to adopt digital services, but lack of trust is a crucial component that restrains the users to adopt digital services. The study also revealed that password management strategies have a significant positive impact on trust enhancement, which directly leads to the adoption of digital services.
    Keywords: password management strategies; risk; trust; digital services; reuse of password; weak password.
    DOI: 10.1504/IJBPM.2023.10053526
  • Does intellectual capital enhance firm efficiency: Evidence from Vietnam's banking sector   Order a copy of this article
    by Wil Martens, Chau Ngoc Minh Bui 
    Abstract: As a result of the rise of a knowledge-based economy, intellectual capital (IC) has replaced tangible inputs as the primary resource and driver of organisational performance. This is the first study to examine the relationship between IC and its components of Vietnamese banks from 2011 to 2018, utilising the modified value-added intellectual coefficient (MVAIC) and stochastic frontier analysis to determine technical efficiency. We find substantial variation in the performance of Vietnamese banks and note a decreasing trend in efficiency, with foreign banks being among the least efficient. Examining the relationship between IC and efficiency as a collective revealed a positive correlation. When the IC components were examined separately, human capital efficiency (HCE) was discovered to be the most significant contributor to efficiency. At the same time, other forms of IC failed to show statistical significance and may even establish a significant inverse relationship. As some valuable resources may be value-destructive, the findings herein have significant implications for resource-based theory. In addition, practitioners may wish to note that HCE is the most significant contributor to efficiency in the Vietnamese banking sector.
    Keywords: technical efficiency; banks; intellectual capital; performance evaluation; Vietnam.
    DOI: 10.1504/IJBPM.2023.10053588
  • Performance of Energy Component in Top-tier IT Software Service Companies: A Geological and Multi-Component Perspective   Order a copy of this article
    by Sumit Goyal, Jolly Puri 
    Abstract: Information technology (IT) firm is structured internally into different components like financial, manufacturing, energy, retail, communication, healthcare, etc. to supply customised services to customers. The present study investigates effectiveness of energy component over other components in top-tier 5 IT software service companies during 2014 to 2019. It measures the performance of each company and its components using multi-component data envelopment analysis with shared and undesirable resources across three geographical regions. The findings show that the energy component performs low in North America and Europe regions, and above average in rest of the world region. Its efficiency has decreased by 1 to 5% across three regions. Infosys outperforms in energy component whereas performances of TCS, Wipro, Accenture and Cognizant decreases during 2014 to 2019. Moreover, the companies performed efficiently in other components whereas require improvements in energy component. The findings have implications to identify inefficient components and providing guidance to formulate strategies to reduce inefficiencies from operations.
    Keywords: efficiency evaluation; multi-component DEA; information technology; energy sector; geological impact; decision-making subunits.
    DOI: 10.1504/IJBPM.2024.10053709
  • Contribution of management practices to the success of innovation projects   Order a copy of this article
    by Victor MIGNENAN 
    Abstract: Innovation projects occupy a privileged place in human activities: they are carriers of socio-economic values and levers of strategic positioning. This article improves understanding of the success of innovation projects in Chad through project management practices (PMP) and benefits management practices (BMP). To achieve this, the literature has made it possible to propose a model for representing success. The mixed methodology was used. It was applied to the Grand Ecosystem Lacustres Tchadiens (GELT) project. The results show that PMPs are more effective in achieving innovation management success (β = 0.38) but also investment success (β = 0.21). On the other hand, BMPs are better predictors (β = 0.39) of investment success. However, PMPs and BMPs, when combined, are the preferred lever to generate (∆r2 = 92%) the success of innovation projects.
    Keywords: innovation projects; project management practices; PMP; benefits management practices; management successes; investment successes.
    DOI: 10.1504/IJBPM.2023.10053790
  • Marketing productivity and the definition of success in the international consulting industry: non-financial and financial metrics   Order a copy of this article
    by Inés Küster, Juan M. Castro-Valderrama 
    Abstract: The purpose of this paper is to examine and measure the relationship between marketing productivity and the understanding of success in consulting companies. The study considers the effects of non-financial metrics attached to financial metrics and firm performance. The research application focuses on a European consulting firm and its 31 Ecuadorian most important customer firms. The data analysis with a sample of 31 Ecuadorian customer firms reveals that to corporate reputation and innovation metrics are the most important. Perceived quality is the least important metric in performance evaluation and no significant relationship occurs between the customer loyalty attached to financial metrics in firm performance. The study is, as far as is known, the first attempt at aiming to explore marketing productivity and understanding of success metrics in Ecuador, and one of a limited number of studies in developing economies.
    Keywords: marketing productivity; success; financial metrics; non-financial metrics; consulting sector; emerging market.
    DOI: 10.1504/IJBPM.2023.10048808
  • The context of shareholding polity patterns and corporate governance   Order a copy of this article
    by Rajinder Minhas 
    Abstract: Corporate is an artificial legal person whose hands, eyes, ears are supposed to be the governing board! Yes, the board of directors of a company. It is also very specifically expected that the said 'board' is impartial and fairly dealing with the state of the affairs of the business to discharge its fiduciary duty, i.e., custodian of somebody's trust. But it is very strange that at times inappropriate, all of sudden, it comes to the fore, that the so and so company is yet another victim of fraudulent practices, resulting in its debacle. Straightforwardly, the fraudulent failure of the joint stock limited liability corporate is a direct question mark on the intention of its governing board! In this paper an alarm has been raised to highlight the legitimate aspiration of all those, who are betrayed by such failures!
    Keywords: ruling; majority; expropriation; minority; justice; care.
    DOI: 10.1504/IJBPM.2023.10049481
  • Standardising the route to project handover to improve the delivery of major building projects   Order a copy of this article
    by Judy Too, Obuks A. Ejohwomu, Teslim Oyegoke Bukoye, Felix Kin Peng Hui, Olalekan Shamsideen Oshodi 
    Abstract: Project handover is an integral phase in the delivery of major projects and should ideally be considered as a process that kicks off at initiation. Studies have shown that when handover is considered as a date where the keys are handed over to the client or end-user in a rushed and unplanned manner, there is a high probability of heightened stakeholder dissatisfaction and the creation of a performance gap. This reflective study examined three case studies to better understand the challenges experienced during the handover of major projects. The data from the case studies were collected through semi-structured interviews and complemented with project reports, documents and industry reports. The findings highlighted a lack of effective handover procedures that facilitate the collaboration between the delivery and end-users/facility management teams. Therefore, a project handover framework that leverages best practices to provide a consistent and replicable approach for handing over construction projects is proposed. This research is limited to major building projects. Future research could thus explore the applicability of the proposed framework to other infrastructure projects.
    Keywords: buildings; building performance; handover; major projects; performance gap; post-occupancy evaluation; project lifecycle; soft landings; standardising.
    DOI: 10.1504/IJBPM.2023.10049902
  • The propagation of information and the establishment of communication from a business management perspective   Order a copy of this article
    by Hiroko Oe, Yasuyuki Yamaoka, Max Weeks 
    Abstract: The success of a project depends on the correctness of the project plan and the adequacy of the overall management elements constituted by the project management body of knowledge (PMBOK). Further, the success of the project depends on the ability of the project leader to communicate his or her ideas to each member of the project team and to lead them to change their behaviour in achieving their aims and objectives. In this paper, we examine the communication process between the sender and receiver of information within an organisation based on the concept that the smooth distribution and communication of information should be the key element for business success. In other words, we attempt to identify and suggest the factors critical in communicating a leader's ideas and intentions to the staff within organisation, encouraging them to change their behaviour to achieve business success.
    Keywords: information propagation; threshold; behavioural change; communication; threshold model.
    DOI: 10.1504/IJBPM.2023.10050237
  • Complexity leadership and high-performance organisation   Order a copy of this article
    by Thanh Tung Do, Ngoc Khuong Mai 
    Abstract: This study examines the influences of complexity leadership on high performance organisation of tourism firms. Data was collected from 638 managerial executives of tourism firms in Vietnam. Using SmartPLS software, partial least squares structural equation modelling was performed to test the proposed hypotheses. The findings revealed that both administrative and generative behaviours of complexity leadership have positive relationships with five factors in the high performance organisation framework, namely openness and action-orientation, long-term orientation, continuous improvement and renewal, workforce quality, and management quality. This study enriches and extends complexity leadership theory by offering a more nuanced picture of the influence complexity leadership has on high performance organisation. To the best of the authors' knowledge, this is the first research to investigate the relationship between these two domains within the context of tourism firms operating in a developing country.
    Keywords: leadership; complexity leadership; high-performance organisation.
    DOI: 10.1504/IJBPM.2023.10049899
  • Mapping the impact of contractual governance and trust on project performance in construction industry – the moderating effect of shadow of future   Order a copy of this article
    by Hafiz Abdul Mannan, Saif Ul Haq, Rao Muhammad Rashid 
    Abstract: Project performance has always been challenging in the construction industry. Researchers and practitioners are gravelled due to the construction projects' low efficacy and poor performance. The prime focus of this study is to analyse the impact of two important factors, i.e., contractual governance and trust, on the project performance in the presence of the shadow of the future as moderator. The findings of this study reveal that contractual governance and trust impact the construction projects' performance positively and significantly. Moreover, the shadow of the future positively moderates the contractual governance and trust relationships with project performance, thus strengthening these relationships. The expectation of repeated interactions between the parties is very helpful in improving the project performance by strengthening the relationships of both contractual governance and trust with the project performance in the construction sector.
    Keywords: contractual governance; trust; shadow of future; project performance; construction projects.
    DOI: 10.1504/IJBPM.2023.10051014
  • Board gender diversity and financial performance of banks: evidence from India   Order a copy of this article
    by Monika Bhatia, Pritpal Singh Bhullar, Dipayan Roy 
    Abstract: The goal of this study is to see how gender diversity on bank boards affects the value and profitability of the company. Financial institutions, both public and private, are examined in the study. Data from 28 Indian banks have been analysed for this study. Panel data analysis has been applied to data collected from 2012 to 2020. Private sector banks' stock values suffer when they have more than one woman on their board of directors; public sector banks' stock values benefit when this occurs. Our research demonstrates that ROA has a negative correlation with the gender diversity of boardrooms. We believe this is the first comparative study of its kind in the banking industry to focus on paper. It is recommended that policymakers increase the number of female board members so that they can serve as effective decision makers to improve the firm's performance.
    Keywords: board gender diversity; banking sector; female directors; Blau index; firm value; profitability; India.
    DOI: 10.1504/IJBPM.2023.10050868