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International Journal of Business Performance Management

International Journal of Business Performance Management (IJBPM)

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International Journal of Business Performance Management (62 papers in press)

Regular Issues

  •   Free full-text access Open AccessBridging the gap between academia and industry: a case study of collaborative curriculum development
    ( Free Full-text Access ) CC-BY-NC-ND
    by Tamilselvan Mahalingam 
    Abstract: This study investigates the alignment of academic curricula with industry requirements through the implementation of an industry-driven curriculum (IDC) framework within a higher education institution. The study involved engaging subject matter experts (SMEs) from various industries to provide feedback on the course syllabus and identify gaps in the curriculum to meet expected competencies. Employing a qualitative case study approach, the research examines the integration of IDC in curriculum design and delivery, focusing on how it bridges the gap between academic offerings and industry needs. The findings suggest that collaboration between academia and industry is critical for developing relevant and effective curricula and that the IDC framework can be a useful tool for facilitating this collaboration. The research contributes to understanding the role of IDC in higher education and provides actionable insights for educators and policymakers aiming to foster industry-academia collaboration.
    Keywords: industry-driven curriculum; IDC; industry-academia collaboration; university-industry partnership; curriculum evaluation.
    DOI: 10.1504/IJBPM.2024.10063237
  • Beyond Traditional HRM: e-HRM Practices and Their Influence on Organizational Performance in Higher Education Institutions   Order a copy of this article
    by Fadi Herzallah, Mohannad Ayyash 
    Abstract: Educational institutions are considered one of the leading institutions in adopting modern systems to improve their performance so that they can be more creative and competitive. This study examines how electronic human resource management (e-HRM) affect organizational performance at Palestine Technical University-Kadoorie, where e-HRM techniques are being used. Using data from a 100-employee survey, the study model was tested using structural equation modelling (SEM) and partial least squares (PLS) software. The results of the investigation demonstrated that e-HRM practices, which include e-selection, e-training, e-performance appraisal, and e-communication, have a positive and significant impact on organizational performance. Also, the findings in this study revealed that e-recruitment is the most potent e-HRM practice for organizational performance. Therefore, e-HRM policymakers can use the findings of this study to formulate strategies to improve their performance, and scholars can increase, develop, and assess research in the e-HRM field.
    Keywords: e-HRM; organizational performance; e-recruitment; e-selection; e-training; e-performance appraisal; e-communication; human resource management; Higher Education Institutions; developing countries; Palestine.

  • Performance Analysis of Data-Driven Sustainable Supply Chain Management   Order a copy of this article
    by Yavuz Gazibey, Yesim Ozkan-Ozen, Yücel Öztürkoglu 
    Abstract: To be sustainable is essential for the long-term welfare of organisations, and to be sustainable, companies need to focus primarily on complicated supply chain structures. With digitalisation, the most critical issue of supply chains in the new industrial age is to be data-driven. Therefore, bridging the sustainable supply chain (SSC) to data-driven performance is necessary. The research question of this study is whether data-driven performance criteria can contribute to a SSC. Therefore, it is aimed to identify the various enablers and determine the relative importance of these enablers that are critical to the success of data-driven SSC management. To achieve this aim, this study proposes a holistic structure consisting of a detailed literature review and best worst method (BWM) implementation. This study’s main contribution is integrating sustainability and data-driven dimensions by presenting criteria for the supply chain management.
    Keywords: sustainability; supply chain management; decision-making; data-driven technologies; performance management.
    DOI: 10.1504/IJBPM.2024.10056940
  • Factors Influence the Willingness to Implement and Develop Intelligent Systems that can Rely on Artificial Intelligence, Machine Learning, IoT or Blockchain   Order a copy of this article
    by Alexandre Chaves, Rui Gonçalves, Renato Lopes Da Costa, Álvaro Dias, Leandro Ferreira Pereira 
    Abstract: Intelligent Systems are one of today’s greatest strengths. This study aims to understand what the major factors behind the possibility of developing and implementing these systems are. For that, an extensive literature review is conducted, mostly focused on concepts such as artificial intelligence (AI), the internet of things (IoT), or blockchain, among others. To understand how these technologies influence the possible implementation and faster roll-out of smart systems, a quantitative methodology was used, based in the application of an online survey, obtaining 100 valid answers worked through structural equations model (SEM). The obtained results show that factors such as the benefits of intelligent systems, the trust bestowed upon them, and the perception/knowledge about them have a positive and significant influence in developing and implementing intelligent systems. The conclusion that can be drawn is that there is an increase intention of using intelligent systems in management that comes from and increase knowledge and trust in their capabilities to deliver value to the business.
    Keywords: intelligent systems implementation; artificial intelligence; AI; machine learning; ML; blockchain.
    DOI: 10.1504/IJBPM.2024.10056978
  • A schematic analysis of the interrelationship between Job Attitude and Organisational Commitment   Order a copy of this article
    by Habeeb Ur Rahiman, Rashmi Kodikal 
    Abstract: The performance of an employee reflects two variables—their job/work attitude and their degree of commitment toward work. In the field of human resource management, there has been constant debate and discussion regarding work values and commitments. Employee commitment is a higher level of motivation which again has an influence on the employee attitude toward their job. The study examines the relationship that exists between two of these variables and is restricted to employees who are working in the banking sector in India. In India, bank jobs are one of the most sought jobs as they give a sense of security with a good pay package to the employees. Both public and private sector banks have been recruiting many citizens and are a haven for jobs. Hence, the researchers thought that it is instrumental to check and analyse the relationship that exists between job attitudes end their commitment to the work. The empirical databased on the response from 754 respondents have been analysed and interpreted in this paper and it was found that the bank officials must be diligent about the degree of affective commitment as it seems to be staggeringly low. An inquisitive look into the psychological factors affecting the morale of the bankers is advocated based on the investigation.
    Keywords: organisational commitment; job attitude; bank employees; India; affective commitment; normative commitment; continuance commitment.
    DOI: 10.1504/IJBPM.2024.10057100
  • Determinants of Profitability of State-Owned Banks in India: A Dynamic Panel Data Approach   Order a copy of this article
    by Padmasai Arora, A. Jiran Meitei, Hitesh Arora 
    Abstract: Indian state-owned banks (SOBs) stand out distinctly in terms of volume and branch network. Once regarded as harbingers of economic change, they have started losing market share to their private counterparts. The profitability of SOBs has witnessed a steady decline post global crisis and turned into losses in 2016. Addressing the problem of low profitability at the policy level requires identification of its major determinants. This paper takes a close empirical look at bank specific and macro-economic determinants of profitability of Indian SOBs during 2004 to 2005 to 2018 to 2019 using dynamic panel model. This study provides a new perspective needed for understanding the impact of previous year’s profitability on current bank profitability. The results are also indicative of counter cyclical measures adopted for SOBs by the authorities. This study gains immense importance in the light of the ongoing efforts by Indian government to restructure and consolidate Indian banking sector.
    Keywords: profitability; performance; state owned banks; SOBs; India; ROA; ROE; GMM.
    DOI: 10.1504/IJBPM.2024.10057135
  • An Application to Rate Banks using a New Variant of Agglomerative Clustering Algorithm   Order a copy of this article
    by Hari Hara Krishna Kumar Viswanathan, Punniyamoorthy Murugesan, Vijaya Prabhagar Murugesan, V. Lavanya 
    Abstract: The study aims to contribute to the field of credit ratings, by presenting models grounded on new variants of neighbourhood linkage method (NLM), an agglomerative hierarchical clustering technique. These models have been applied so as to analyse and predict the long-term bank credit ratings provided by an international rating agency. For this cause, the long-term ratings provided by an Indian arm of international rating agency have been considered. The dataset consists of 35 banks operating in India; this consists of 21 rated banks and 14 unrated banks. In order to validate the optimal number of cluster formations, the study uses a novel performance measure called 'modified structure strength'. Ultimately, based on the best performing NLM variant’s cluster formations (of rated banks), unrated banks' potential ratings have been predicted. This model is agnostic to country or region and can be employed to forecast credit ratings of any bank across geography.
    Keywords: neighbourhood linkage method; NLM; modified structure strength; credit ratings; rating banks.
    DOI: 10.1504/IJBPM.2024.10057347
  • In their Own Words-Perceived Constraints to Declared Goal Attainment by SME Owners: A View From New Zealand   Order a copy of this article
    by Zakaria Boulanouar, Tahar Lazhar Ayed, Lobna Essid, Stuart M. Locke 
    Abstract: In SME governance, previous studies examined either motives for starting a business (financials, lifestyle, independence) or obstacles faced by SME owners. This study integrates these aspects, exploring self-set goals for starting businesses and perceived constraints hindering attainment of these goals. Internal and external constraints are distinguished, representing owners/managers’ limitations versus external impositions. Utilising partial least squares structural equation modelling (PLS-SEM), a contemporary analytical approach, we employ the PLS algorithm and bootstrapping analysis on surveyed New Zealand SMEs to investigate the link between SME goals and constraints. Our findings reveal two external constraints (government, compliance costs) and two internal constraints (business capability, partnership) impacting owners/managers’ achievement of independence and financial goals. Notably, external and internal constraints demonstrate comparable influence on business objectives. Moreover, independence emerges as a more significant and affected goal compared to financials, aligning with prior research emphasising owners’ pursuit of independence rather than growth.
    Keywords: small and medium enterprises; SMEs; goals; objectives; constraints; PLS-SEM; New Zealand.
    DOI: 10.1504/IJBPM.2024.10057431
  • Perceived Stress and Burnout during COVID-19 and its impact on Performance levels   Order a copy of this article
    by Sree Lekshmi SREEKUMARAN NAIR, Jonathan Liu, Ozlem Ozdemir 
    Abstract: The purpose of this paper is to understand the stress levels of employees which can cause mental health issues, especially when working from home and how it impacts on their performance level. During the COVID-19 pandemic, there were different challenges experienced by the employees both personally and professionally. This paper discusses and explores the different stress levels experienced by employees and the type of support employers offer to improve their mental health. The paper uses the pandemic scenario and secondary sources to explore the study in detail. Recommendations to the policymakers are detailed within the study which can be used by human resources and senior management to deal with the issues of mental health.
    Keywords: stress levels; burnout; job satisfaction; COVID-19; performance levels.
    DOI: 10.1504/IJBPM.2024.10057543
  • Association between perceptions and attitudes regarding COVID-19 disease of hotel employees and job satisfaction and job performance: A cross-sectional study   Order a copy of this article
    by Mehmet Kasap, Ahmet Buyuksalvarci 
    Abstract: This study aims to examine the association between hotel employees perceptions and attitudes regarding COVID-19 disease and their job satisfaction and job performance. This cross-sectional study was carried out between the dates of June to September, 2021. The sample of the study consisted of 397 hotel employees. The study was collected using the 'perception and attitudes evaluation scale towards COVID-19 pandemic', 'job satisfaction scale' and ' job performance scale'. The sub-dimensions of contagiousness, environment, macro, personal, cognitive avoidance, avoidance of common area and avoidance of personal contact, which are the sub-dimensions of coronavirus perception and attitude of hotel employees, explain 44% of the job satisfaction scores; it was determined that dangerousness, contagiousness, environment, macro, personal, cognitive avoidance and personal contact avoidance sub-dimension scores explained 42% of job satisfaction scores. As a result, it was defined that the perception of COVID-19 affects the job satisfaction and job performance of hotel employees.
    Keywords: COVID-19; hotel employees; job satisfaction; job performance; tourism.
    DOI: 10.1504/IJBPM.2024.10057544
  • The Determinants of Structure Industry and Conduct Company Towards Company Performance: A Study of Indonesian ICT Industry   Order a copy of this article
    by Putri Nastiti, Djoko Budiyanto Setyohadi 
    Abstract: This study aims to observe the relationship of each component, which is the structure, conduct, and performance of the ICT company. Furthermore, the objective of this research is designed to see the impacts of the structure of the industry and the behaviour of the company towards ICT company performance as well. To observe the related variables in the framework, therefore, this study uses the path analysis model with Smart PLS tool. This research involved 64 ICT companies and the research sample is representative of each ICT company that has a top management position, such as chief executive officer, chief marketing officer, chief technical officer, and others. Data collection methods using questionnaires and interviews. The findings of this study prove that there is a positive relationship between market orientation, product development process, and the company’s financial performance. This is in line with the finding from previous studies, that there is a positive relationship between both market orientation and product development process and corporate financial performance. However, the analysis of this study concludes that the main driver of company performance is the process factor, which is measured through product development and pricing of products or services offered by the company.
    Keywords: SCP framework; ICT company; structure; conduct; performance.
    DOI: 10.1504/IJBPM.2024.10057545
  • Leveraging Employee Engagement: A Proposed Model and Strategies   Order a copy of this article
    by Swati Sisodia, Sumaira Jan 
    Abstract: Employee engagement (EE) is an important aspect that needs emphasis, so as to maximise employees’ performance and increase organisation’s productivity and profitability in any circumstances including a crisis. In view of this, the present study adds to the body of knowledge on 'employee engagement' by establishing a theoretical framework for EE in the women-owned enterprises. This research work has established and validated a research model which explicitly reveals the contribution of the various dimension towards EE. This study is an empirical investigation of sample size of 411 respondents which were chosen from a population of employees of 70,434 women owned enterprises in Delhi, NCR region. The study posits that certain skill development techniques, coherent and reconcilable messages about changing cooperate strategies through proper channel of communication, counselling, mentoring, performance-based reward system can boost the morale and hence engagement of the employees. These initiatives will assist employees in developing a positive attitude towards organisational procedures and practices thereby ensuring wholehearted participation at the workplace. Ultimately, such interventions will revive a company’s brand value, attract talent pool, and improve profitability.
    Keywords: employee engagement; strategies; model; women-owned enterprise.
    DOI: 10.1504/IJBPM.2024.10057786
  • Measuring and predicting the service quality of information systems and technology: an integrated approach of decision tree and random forest
    by Behnam Khamoushpour, Abbas Sheikh Aboumasoudi, Arash Shahin, Shakiba Khademolqorani 
    Abstract: The purpose of this research is to provide a new approach to measure, predict and ultimately improve service quality of all data and indicators affecting service quality simultaneously. In this research, two indicators of performance and gap of service quality have been used. The data mining model provided based on clustering has been used to segment and target users, and based on decision trees used to estimate service quality, and random forests have been used to predict service quality gap. The results of service with the decision tree showed that among the five indicators of service quality gap, guarantee, empathy and responsiveness indicators have more importance and among the five performance indicators, responsiveness time indicators, responsiveness ratio and problem-solving time have more importance. Knowledge and improving the quality of services extracted in this model can be implemented in various service organisations with different indicators.
    Keywords: service quality; data mining; decision tree; random forest; clustering; information technology service management; ITSM.
    DOI: 10.1504/IJBPM.2025.10058530
  • Perceived Behavioral Control and Entrepreneurial Intention: The Mediating Role of Effectuation
    by Atthaphon Mumi 
    Abstract: The focus of entrepreneurship study has been on entrepreneurial intention since it determines entrepreneurial activities as well as the number of new ventures. Although the concept of entrepreneurial intention has been extensively investigated, the literature lacks the potential links from other theoretical perspectives or explanations that may be crucial to entrepreneurial intention. Drawing from the combined logic of theory of planned behaviour and effectuation theory, this study proposed and investigated that perceived behavioural control is positively associated with entrepreneurial intention through effectuation dimensions. The results from 175 potential entrepreneurs in Thailand reveal that perceived behavioural control of TPB positively affects entrepreneurial intention. Also, the effectual dimensions - experimentation and pre-commitment - were found to mediate this relationship. This study advances the theory of planned behaviour (TPB) and effectuation, arguing that TPB’s control logic is the significant determinant of entrepreneurial intention and that it performs through the effectual dimensions of experimentation and pre-commitment.
    Keywords: perceived behavioural control; entrepreneurial intention; effectuation; theory of planned behaviour; TPB; experimentation; affordable loss; flexibility; pre-commitment.
    DOI: 10.1504/IJBPM.2025.10058652
  • Environmental Awareness, Environmental Concerns and Perceived Consumer Effectiveness on Green Purchasing Behaviour among Malaysian Private University Students   Order a copy of this article
    by Mahiswaran Selvanathan, Ganthan Narayana Samy, Precious Indira Jumbe, Noor Ain Zeni 
    Abstract: The aim of this study was to identify the factors that play a significant role in influencing the green purchasing behavior of consumers in Malaysia. The study analyzed three factors, namely environmental awareness, environmental concern, and perceived consumer effectiveness, which the researcher believed to have an impact on consumers' green purchasing behavior in Malaysia. The study found that two out of the three hypotheses had a significant relationship. The results and their explanations are provided in the study. It is worth noting that previous research has also shown inconsistent findings regarding the relationship between these variables. The study concluded that environmental awareness and perceived consumer effectiveness are the two factors that influence green purchasing behavior among consumers in Malaysia. These findings have implications for corporate organizations and the government, as they can contribute to efforts aimed at increasing consumers' green purchasing behavior in Malaysia, aligning with the global concern for environmental preservation.
    Keywords: Green Purchasing Behavior; Consumers; Environmental Awareness; Environmental Concern; and Consumer Effectiveness.
    DOI: 10.1504/IJBPM.2025.10060174
  • A Systematic Review of Integration of Big Data Analytics in Performance Management System: Issues and Insights
    by Ria Karina, A.K. Siti-Nabiha, Teddy Jurnali 
    Abstract: This study examines the literature related to big data analytics integration into performance management systems. The systematic literature review used the preferred reporting items for systematic reviews and meta-analyses (PRISMA) approach to select relevant studies for review. 53 articles relevant to big data analytics and PMS were reviewed and analysed. The main publication trends regarding big data analytics and PMS literature, the key areas examined, and the main research opportunities were highlighted. The literature review identifies three major factors that influence the success of big data analytics integration into PMS: the organisation’s data management capability to store, retrieve, and present collected data, the qualified human resource involved, and the decision-making process that may influence big data analytic integration into PMS.
    Keywords: performance management system; PMS; big data analytics; BDA; strategic decision making.
    DOI: 10.1504/IJBPM.2025.10058764
  • Active and Passive Links between Work from Home and Employee Well-Being: A Post-COVID Performance perspective
    by Simanchala Das, Sanam Jaswanth, Nethi Sandhya, Ponnada Satya Sumanth, Pattem Gayathri 
    Abstract: The COVID-19 pandemic triggered companies to come up with innovative solutions to keep their employees productive while working remotely. These new norms of work are to stay for the foreseeable future and it is important for companies to understand how they best adapt to these changes in order to continue operating effectively. It is essential for employers to ensure that their employees are well taken care of during this period and that they have access to resources that would help them stay productive while working from home. To address these issues, it is important to understand the implications of telecommuting on employee well-being and occupational health. Companies must invest in digitalisation, occupational medicine, and other resources which can help improve employee morale, productivity, and overall well-being while working from home. The current article explores how WFH benefits employers and employees as well as some potential challenges that come with it.
    Keywords: work from home; WFH; post-COVID performance perspective; job satisfaction; physical stress; psychological stress; home office.
    DOI: 10.1504/IJBPM.2025.10058960
  • Critical elements influencing supplier development in manufacturing supply chain: an ISM approach   Order a copy of this article
    by Padma Charan Mishra, Alaka Samantaray, Sasmita Choudhury, Manoj Mohanty, Arya Pattnaik 
    Abstract: The purpose of the paper is to identify elements of supplier development in the manufacturing industry and to represent them thematically; find out the framework among those elements; and find out the driving and dependence powers of elements to improve supplier development. Elements and sub-elements were searched from different sources from the year 1998 to 2021 (24 years). Similar sub-elements or elements were clubbed together and 15 such clubs of sub-element were arrived at. Suitable terms were used for such 15 clubs as 15 elements. Online meetings/interactions were held to formulate the model of the relationship structure of elements of supplier development using interpretive structural modelling (ISM) technique. The major detection of this study is a thematic representation of elements proficient enough in influencing supplier development of the manufacturing supply chain. The relationships among these elements are established in a particular manufacturing business process.
    Keywords: supply chain management; supplier development; manufacturing industries; interpretive structural modelling; ISM.
    DOI: 10.1504/IJBPM.2024.10059004
  • Development of a Conceptual Benchmarking Framework for the Construction Industry
    by Joseph Kwame Ofori-Kuragu  
    Abstract: Existing benchmarking frameworks and performance measurement tools are not suitable for the construction industry due to the industry’s peculiarities. This paper explores the development of a dedicated benchmarking framework for the construction industry which can be used by construction firms to benchmark their performance against the performance of global leaders. Existing benchmarking frameworks and global performance ranking models identified from literature were reviewed. The strengths and weaknesses of the frameworks and models were identified and have been adapted in developing the benchmarking framework dedicated to the construction industry. The framework was tested using validation interviews with four international construction industry experts and later through an online survey of construction professionals. The benchmarking framework in this paper is the first such framework dedicated to the construction industry. It provides a simple, cost-effective approach to benchmarking that construction firms, including those with little to no benchmarking experience can use.
    Keywords: benchmarking; benchmarking framework; performance measurement; performance improvement.
    DOI: 10.1504/IJBPM.2025.10059245
  • External factors influence on HRM localisation in the developing country: A conceptual analysis of Chinese MNCs in Bangladesh
    by Mehedi Hasan Khan, Jiafei Jin 
    Abstract: International human resource management studies pointed out that emerging economy multinational companies tend to focus on HRM localisation in foreign subsidiaries for better operational output. MNCs’ HRM localisation intention and implementation varies due to several reasons where radical differences exist between traditional MNCs and emerging economy MNCs, particularly in internationalisation strategy. MNC’s localisation strategy in a developed country is different from a developing country. Within an institutional theory framework, with a specific focus on HRM localisation of Chinese MNCs, we conceptually analysed the external factors associated with HRM localisation and how the external factors influence the intention implementation gap of HRM localisation of Chinese subsidiaries in Bangladesh. The paper concludes with a managerial implication and schema for future research.
    Keywords: institutional theory; HRM localisation gap; external factors; Chinese MNC; Bangladesh.
    DOI: 10.1504/IJBPM.2025.10059361
  • An empirical assessment of the relationship between excellence management systems and innovation performance
    by Mohammed Alanazi 
    Abstract: The purpose of this study is to examine the influence of excellence management systems factors on innovation performance using the Saudi excellence model as a framework. The proposed hypotheses are examined using empirical data collected from Saudi organisations by applying the structural equation modelling technique. The results suggest that strategic planning, operations management, and partnerships and resources have a direct effect on innovation performance, and that leadership is considered an antecedent of it. This study contributes to extant knowledge and can assist managers by confirming excellence management systems as one of the essentials of innovation, and that these systems should be managed inclusively to achieve elevated innovation performance.
    Keywords: excellence management systems; innovation; Saudi Arabia; EFQM model; quality management; structural equation modelling; SEM.
    DOI: 10.1504/IJBPM.2025.10059467
  • Reopening and economic recovery of small and medium-sized businesses post-earthquake 2016. The case of Portoviejo, Manab
    by Elvira Rodriguez-Rios, Raul Mendoza-Mera 
    Abstract: In Ecuador, commerce was severely affected by the 2016 earthquake. The commercial area of Portoviejo was declared as ground zero. This study aims to determine the level of recovery of small- and medium-sized businesses that had access to financing sources and analyse predictors of post-earthquake reopening. A survey was administered to 314 traders; further, an ordered multinomial logit model was estimated, and nonparametric Wilcoxon test and descriptive statistics were applied. The results indicated that financing with own funds, equity in English, and other factors predict the economic reactivation of businesses. In conclusion, the bank loans granted were not a determinant in the recovery of the businesses in Portoviejo.
    Keywords: 2016 earthquake; economic recovery; reopening business; bank financing; own funding; businesses; supplier financing; multinomial models; Portoviejo; Ecuador.
    DOI: 10.1504/IJBPM.2025.10060028
    by Golan Hasan, Farida Jasfar 
    Abstract: The purpose of this research is to identify and study the factors that influence the performance of star-rated hotel organisations. Examine the relationship between the influence of leadership, learning organisations, employee creativity and transactive memory systems mediated by organisational innovation variables on organisational performance variables. The research sample consisted of 123 staff and managers of star hotels. The results of this study explain that there is a positive significant influence of the transactive memory system variable on organisational innovation, the influence of employee creativity, innovation, leadership, employee creativity on organisational performance which is mediated by organisational innovation. Theoretical implications of organisational innovation through improving indicators will be able to improve hotel performance to increase tourist trust and loyalty. Managerial implications that need to be implemented are the influence of leadership, employee creativity on organisational innovation and the influence of leadership on organisational performance mediated by organisational innovation.
    Keywords: leadership; learning organisation; employee creativity; transactive memory system; organisational innovation; organisational performance.
    DOI: 10.1504/IJBPM.2025.10060200
  • Temporal Mining of Workplace Network Connections
    by Paul Beckman, Monica Sharif 
    Abstract: This research proposes a novel temporal mathematical method of calculating the added value of an influential individual in a network, called a ‘team player’, who adds indirect value to their organisation because they drastically improve the future workplace task performance of those with whom they work. Our process uses temporal mining of employee connectivity data where connections are made between co-workers as they work together on an organisational task. The process we describe is based on mathematically-proven algorithms and can be applied to any organisation where employees’ project work and performance is tracked. Our application views employees as network points and their joint work on a series of organisational tasks as the links that connect those employees. We use one of the largest online and open data sources containing many years of employee joint task work to apply our proposed algorithm and produce quantitative results.
    Keywords: social network analysis; SNA; temporal data mining; employee performance.
    DOI: 10.1504/IJBPM.2025.10060298
  • Does CEO Duality Matter When It Comes to Innovation? A Review of Empirical Literature and Emerging Perspectives for Future Research
    by Hamza Akorede, Aleksandra Zakharova 
    Abstract: The literature on CEO duality and firm performance is ambiguous. This paper aims at substantiating this relationship by structurally reviewing the existing literature on the relationship between CEO duality and a narrower aspect of performance, innovative performance, using scoping review approach. Like previous review papers on CEO duality and firm performance, our review suggests that this relationship is mixed due to variable choice, method, context, and bias in sample selection. We also discovered a contradiction in the use of agency theory in hypothesis development. Some studies use agency theory to argue that CEOs under duality arrangements will engage in innovation; others argue that they would not due to a lack of board oversight. The contradiction in agency theory and ambiguity in empirical results led to the proposition of a non-duality power framework and future research directions for the advancement of theory.
    Keywords: CEO duality; chief executive officer duality; innovation performance; empirical review; emerging perspective.
    DOI: 10.1504/IJBPM.2025.10060311
  • The Contribution of Coaches in the Playing Style of Football Clubs
    by Thadeu Gasparetto, Anna Shrainer 
    Abstract: This paper aims to identify the playing styles of football clubs and their influence on clubs’ performance. K-means clustering algorithm was applied to all the passes distributed among the football teams to get the unique z-score and recognise the most outstanding coaching contribution. The Russian Premier League - from 2017/2018 to 2019/2020 - is the setting inspected. The calculated score for each club shows that FC UFA under the guidance of Sergei Semak in 2017/2018, FC Krasnodar with Igor Shalimov in 2017/2018 and Magomed Adiev with FC Anzhi in 2018/2019, in the greater extent, differs from the other clubs that participated in the league over the researched period. The empirical findings reveal that playing experience of a coach has a positive effect on the outcome of a match, while coaching tenure has a reduced negative effect. This study contributes with new insights regarding coaching style identification on professional football.
    Keywords: head coach; passing; playing style; professional football; statistics.
    DOI: 10.1504/IJBPM.2025.10060465
  • Synergizing human resource management practices and employee performance in private university
    by AHMAD FARID AMIN, Nik HASNAA Nik Mahmood 
    Abstract: This study aims to investigate the relationship between human resource management practices namely as recruitment and selection practices, training and development practices, compensation and benefits practices, and performance appraisals practices, towards employee performance in Malaysian private university. This study employed convenience sampling technique among administrator at one of the largest private university in Malaysia. Two hundred and forty-two usable questionnaires were gathered and analysed using IBM SPSS Statistics 23 software and smart partial least square (SmartPLS) version 3. According to the findings, all four HRM practices have significant relationships on employee performance. As a result, the findings should aid organisation particularly HR practitioners, academician, and top management members in providing insight into managing Malaysian private university personnel.
    Keywords: human resource management practices; employee performance; structural equation model; Malaysian private university.
    DOI: 10.1504/IJBPM.2025.10060466
  • Does Trust-induced Knowledge Sharing Indeed Enhance Organizational Performance? The Moderating Role of Organizational Culture
    by Muhammad Zafar Yaqub, Abdullah Alsabban 
    Abstract: Past studies have examined the direct and indirect impacts of organisational trust on firm performance, but no studies have endeavoured to explain if its effect is channelled through knowledge sharing. While extending the knowledge-based and relational views of the firm to the micro level, the primary aim of this study has been to study the impact of organisational trust and knowledge sharing in enhancing firm performance while taking organisational culture as the critical moderating contingency. After performing a PLS-based modelling on a dataset comprising 398 informants, it has been found that organisational trust directly as well as indirectly affects firm performance through stimulating knowledge sharing. Moreover, the dual effect of organisational culture in moderating the associations between organisational trust and knowledge sharing, as well as the knowledge sharing, and firm performance has also been empirically substantiated. Besides, enriching scholarly discourse in knowledge-based and relational views of the firm, this study offers useful implications to managers intending to enhance their firm performance.
    Keywords: organisational trust; knowledge sharing; firm performance; organisational culture; structural equation modelling.
    DOI: 10.1504/IJBPM.2025.10060675
    by Khalifa Alyafei 
    Abstract: This research uses the realist evaluation framework to analyse the flying faculty model (FFM) within a British transnational higher education program in Qatar. This work aims to understand the facilitators and barriers of the FFM on local faculty and how it either contributes to or interrupts their work. Following the realist evaluation approach, a total of eight semi-structured interviews were conducted on two groups of local faculty, full-time and part-time local faculty (n = 8) who had taught on the program for at least one semester. Inductive thematic analysis was conducted to identify the key contexts and program mechanisms that led to meaningful outcomes for local faculty. Results show that the FFM provides opportunities for local faculty, including faculty-to-faculty support, knowledge sharing and policy implementation, which may help enhance their confidence in teaching and ensure their career progression as well as promote the successful enactment of partnership agreements. It also highlights certain obstacles, such as lack of engagement among some fly in faculty members and inflexibility in designing a more contextualise curriculum.
    Keywords: flying faculty model; flying faculty; local faculty; faculty performance; transnational education; Qatar.
    DOI: 10.1504/IJBPM.2025.10060819
  • Mutual Funds Performance after Newspapers News of Corruption of Firms in their Portfolios   Order a copy of this article
    by Rodrigo Malaquias, Vitor Fonseca Machado Beling Dias 
    Abstract: The main purpose of this research is to test the effect of the newspapers news about a possible involvement in corruption of listed firms on the performance of mutual funds that invest in those firms. The main results showed that, on average, the newspapers news of corruption negatively affected the performance of the mutual funds that allocated resources in companies with news about possible involvement in corruption. Sustainability-governance funds presented large adjusted shape ratio in relation to conventional funds, but they were also affected by the negative effects from newspapers news of corruption relative to their invested firms. Up to the best of our knowledge, this is the first paper that conducts an analysis that involves news of corruption, listed companies and the performance of sustainability-governance funds.
    Keywords: investment funds; corruption; performance; ESG; business; sharpe ratio; stock funds; mutual funds.
    DOI: 10.1504/IJBPM.2024.10061129
  • A Study on HRM Practices, Employee Performance, and Organizational Performance: Evidence from Logistics Firms in Vietnam
    by Nam Tien Duong  
    Abstract: The development of the logistics industry has led to an increase in demand for professional talents. Employees can be regarded as important professional human resources in the future of the industry, so their work status, perception, and overall views need to be understood and explored. With a sample of 275 employees in logistics firms, this study aims to investigate the perception of logistics employees of HRM practices, employee performance (EP), and organisational performance (OP). The findings show that: 1) the higher the HRM practices, the higher the performance of employees and the organisation; 2) employee performance has a positive impact on organisational performance; 3) employee performance mediates the relationship between HRM practices and organisational performance. The results are expected to provide business operators with a reference for formulating HRM strategies to improve organisational performance as a basis for management decision-making.
    Keywords: logistics; HRM practices; performance; employee; organisation.
    DOI: 10.1504/IJBPM.2025.10061358
  • Examining the Impact of Uncertainty on Business Performance via Strategic Cost Management Adoption and Implementation: The Case of Agro-based Industries in and Around Punjab, India   Order a copy of this article
    by Rashmi Aggarwal, Tanvi Verma, Arun Aggarwal, Vandana Sharma, Balamurugan Balusamy, Simon Grima 
    Abstract: Dynamic business environments require a change to survive. Strategic cost management (SCM) must reconceive its future as new, improved, or reformed under opportunities and tough demands. Traditional cost management may not be adaptable to business turbulence. Increasing shareholder and customer demand, rapid information and technology improvements in manufacturing, and worldwide market rivalry with antiquated tools can be difficult. SCM goes beyond cost reduction and includes revenue generation and competitive advantage. This article examines the relationship between adopting and applying SCM approaches and company success in agro-based industrial businesses. Empirical survey data from agro-based industrial companies in Punjab were analysed using multivariate data analysis. According to contingency theory, size, technology, total productivity maintenance, strategy, and organisation culture are factors related to strategic cost management. All dependent factors, including control variable size, favourably affected SCM acceptance and utilisation, which has a pragmatic effect on agro-based businesses. SCM utilisation also mediated performance.
    Keywords: technology; total productivity maintenance; organisational culture; strategic cost management; return on investment; return on sales; customer satisfaction.
    DOI: 10.1504/IJBPM.2025.10061652
  • Using contemporary accounting techniques to measure the financial efficiency of higher education institutions: a case study of Tikrit University   Order a copy of this article
    by Saad Salih Hussein, Naseem AL-LALLO 
    Abstract: The present work empirically tests the financial efficiency of higher education institutions in Iraq using the budgets of Tikrit University. This empirical testing will enhance higher education’s capability in sustainable development. Primary and secondary data sources were employed in this paper to test the hypotheses. Primary data were through the distribution of 22 questionnaire forms to the managers and the responsible personnel in the university hierarchy, further, secondary data were collected from the accounting ledger of Tikrit University for 2015-2022. The paper employed the Delphi method, min-max normalisation technique, partial adjustment model, and fixed effect panel data analysis to measure the efficiency of individual budgets. Using the budget as an indicator of financial efficiency the results, therefore, show the high financial efficiency of Tikrit University. The paper has practical implications for both private and public higher education institutions, academicians, research scholars, and university leaders in Iraq.
    Keywords: Delphi method technique; min-max normalisation technique; partial adjustment model; fixed effect panel data analysis; Tikrit University.
    DOI: 10.1504/IJBPM.2025.10061776
  • Dynamic Energy Matrices: A Technological Efficiency Probe into Indian Oil and Gas Sector   Order a copy of this article
    by Mohd Afjal 
    Abstract: This research analyses the Indian oil and gas industry’s efficiency and productivity from 2016 to 2020 using data envelopment analysis (DEA) and the Malmquist productivity index (MPI). It focuses on public sector undertakings (PSUs) under the Ministry of Petroleum and Natural Gas, employing the super SBM model and MPI analysis to evaluate the performance of decision-making units (DMUs). The study identifies significant performance variances, with companies like OIL, ONGC, CPCL, and NRL excelling in resource utilisation, whereas others such as BPCL, IOCL, GAIL, BLL, and BLCL show a need for strategic improvement. It highlights inefficiencies and potential for restructuring to achieve more efficient production. The findings aid policymakers in understanding operational disparities and formulating strategies for resource optimisation. This research is crucial for continuous efficiency assessment in the refinery sector, offering insights for industry growth and enhancing the understanding of India’s oil and gas industry.
    Keywords: Indian oil and gas sector; resource utilisation and optimisation; technical efficiency; data envelopment analysis; DEA; Malmquist productivity index; MPI.
    DOI: 10.1504/IJBPM.2025.10061875
  • The role of social media as a brand communication tool: An exploratory work   Order a copy of this article
    by Radhika Madan, Manmohan Rahul 
    Abstract: Companies are actively involved to enhance their brand communication and to measure the consumer perception for the products, services and its usability through social media platforms. Research shows that social media can be used as a tool for creating a positive impact on brand awareness, brand engagement and brand loyalty in the form of advertisement, customer feedback, visual promotion and information sharing. The results are based on the consumers research with an aim to develop and validate a scale for measuring brand communication using social media. Primary data was collected from 350 internet users using structured questionnaires. CFA and SEM has been used to validate questionnaire and to analyse the data and to study variables relationship. The result of the study is promising as it efficiently portrays that companies can successfully use social media used as a tool to communicate about their brands.
    Keywords: social media; brand communication; brand awareness; brand loyalty; social media marketing; structural equation modelling; SEM; confirmatory factor analysis; CFA; scale.
    DOI: 10.1504/IJBPM.2025.10062013
  • Navigating Business Performance Trends Using Bibliometric Analysis   Order a copy of this article
    by Rayees Farooq 
    Abstract: This research aims to conduct a bibliometric analysis of business performance to understand how scholarly work in this area has changed and developed over time. We analysed 230 articles from the Scopus database published between 2000 and 2021. To analyse these articles, we used performance analysis and scientific mapping with the help of the R package. The results indicate that the frequency of publications has significantly increased in the last decade, and 92% of the authors contributed at least one article, and 8% of the authors published 32 articles in the past two decades. UK, Hong Kong, and China were the most productive countries regarding the number of citations and international collaborations. The Strategic Direction and International Journal of Production Economics published the highest number of articles in business performance research.
    Keywords: bibliometric analysis; science mapping; performance analysis; business performance; Scopus; R package; co-occurrence of keywords; coupling map; thematic mapping; citations.
    DOI: 10.1504/IJBPM.2025.10062114
  • Strategic Leadership Practices and Organizational Performance at Healthcare Organizations: The Mediating Role of Crisis Management   Order a copy of this article
    by Fahmi Sallam, Wail Alhakimi 
    Abstract: This paper examines the mediating role of crisis management in the relationship between strategic leadership practices and organisational performance in Yemeni private hospitals. Three theoretical lenses underlie this study: contingency theory, resource dependence theory, and the resource-based view. A structured questionnaire was used to collect data from Yemeni hospital leaders. The analysis of the data using structural equation modelling suggests that strategic leadership practices play a role in influencing organisational performance through effective crisis management. This study provides insights into the practices of leadership in handling crises and achieving success within organisations. The findings have implications for management. Offer practical guidance to businesses aiming to enhance productivity during challenging times.
    Keywords: strategic leadership; crisis management; organisational performance.
    DOI: 10.1504/IJBPM.2025.10062184
  • A study of the application and impact of AI on the traditional recruitment in the UAE   Order a copy of this article
    by Nidhi Oswal, Ayman Al Armoti, Saju Mathew 
    Abstract: The purpose of this paper is to identify areas where artificial intelligence (AI) can be integrated with traditional recruitment. This study used a thematic literature review. The research was conducted on past publications related to AI in human resource management, particularly recruitment management, using Scimago Journal Rank validated journals. To investigate AI’s impact on recruitment, ten semi-structured interviews were conducted via telephone or online. Results suggest that AI can be used to streamline and automate candidate screening and selection processes. In addition, AI can facilitate more objective decisions. The study also identified potential challenges to AI implementation in recruitment. Finally, this paper suggests strategies to improve recruitment including leveraging AI technologies to enable faster and more accurate decisions. It also focuses on creating a positive candidate experience.
    Keywords: artificial intelligence; AI; human resource management; HRM; traditional recruitment process; AI in recruitment.
    DOI: 10.1504/IJBPM.2025.10062252
  • Consumer Adoption of Frozen Food Products in Uttarakhand, India during COVID-19 Pandemic   Order a copy of this article
    by Madhu Arora, Rupesh Kumar, Pradeep Chauhan, Muddassar Sarfraz 
    Abstract: Safety and quality are of extreme importance along with abundance of time availability owing to work-from-home scenario. Consumers are now ready to experiment with the new types of food products. Authors have attempted to determine percentage of consumers with respect to adoption of frozen food products in this work. The study analyses socio-demographic characteristics and understand perception with respect to adoption of frozen food products. The findings of study indicate that of the respondents, 31% were categorised as early adopters, 23% as late adopters and 46% as non-adopters of frozen food products. Early adopters perceived frozen food products to be value for money, had trust on quality, safety and brand, and also found it tasty. The overall analysis leads to a better understanding of consumer adoption towards frozen food with special reference to quality and safety.
    Keywords: consumer; perception; frozen food; socio-demographic; adoption; India.
    DOI: 10.1504/IJBPM.2025.10062318
  • How does innovation impact labor productivity in microenterprises compared to other factors? Case study in Thai Nguyen, Vietnam   Order a copy of this article
    by Nguyen Dac Dung  
    Abstract: The purpose of this article is to investigate the impact of innovation on changes in labour productivity in micro-enterprises in Thai Nguyen province. Based on this, the study compares the level of the impact of innovation with other factors such as communication systems, management styles, external support, and work environment. The research results indicate that innovative practices are an important factor in contributing to increasing labour productivity. However, in this study, labour productivity is more strongly influenced by the management style of labour users, but it has a greater impact than communication systems, external support, and work environment. The findings of this research suggest that improving the management style of labour users could be an effective strategy to enhance labour productivity in micro-enterprises. The study’s significance lies in providing insights into the factors that influence labour productivity and suggests practical solutions to promote productivity in micro-enterprises in Thai Nguyen province, Vietnam.
    Keywords: productivity; micro-enterprises; innovation; factors; Thai Nguyen.
    DOI: 10.1504/IJBPM.2025.10062467
  • Investigating the factors and conditions of employee engagement in governmental organizations.   Order a copy of this article
    by Rasoul Ranjbarian, Reza Rostamzadeh 
    Abstract: The purpose of this research is to identify the factors and conditions of employee attachment in governmental organisations. The research has been conducted as a combined research. 291 people from different sectors chosen to be study. Data analysed with SPSS and PLS software. In the qualitative section, three categories of professional, individual and organisational conditions were identified and a total of 26 components were obtained. The results showed that the identified model has a favourable fit and individual, professional and organisational conditions have a significant effect on employee participation in work and in the organisation. The components of the opportunity to grow and learn, the opportunity to participate and delegate authority and professional development has the most impact on employee engagement and the components of adherence to the laws and accountability of public officials and the resilience of the least effect.
    Keywords: employee’s engagement; occupational conditions; personal conditions; organisational conditions; public sector; governmental organisations.
    DOI: 10.1504/IJBPM.2025.10062652
  • Effect of working environment factors on employee withdrawal intention: Evidence from the apparel industry in Ethiopia   Order a copy of this article
    by Berihun Bizuneh, Tsega Samuel 
    Abstract: This paper evaluates the relationships between working environment factors and withdrawal intentions empirically. Using a questionnaire, 337 usable responses were collected from sewing operators in two industrial parks in Ethiopia. Purposive sampling was used to select the industrial parks and the companies, while convenience sampling was used to reach the operators. Multivariate analysis of variance was used to examine the effect of demographic factors on withdrawal intentions, and structural equation modelling was used to test hypotheses. Significant differences in withdrawal intentions were found with the age and marital status of the operators. While occupational health and safety practices and work-life imbalance affected absenteeism tendency significantly, satisfaction with salary, physical environment, workload, and discrimination affected turnover intention. Increased absenteeism tendency was also found to be a significant predictor of turnover intention. The findings provide evidence for managers to focus on the significant factors in monitoring the withdrawal behaviours of garment operators.
    Keywords: employee absenteeism tendency; turnover intention; working environment; apparel industry; structural equation modelling; SEM; Ethiopia.
    DOI: 10.1504/IJBPM.2025.10062654
  • Developing a performance evaluation dashboard for the east Algerian solid waste management service (Skikda)   Order a copy of this article
    by Khorief Ouissem, Aissa Mahimoud, Nedjima Mouhoubi 
    Abstract: This article aims to propose a dashboard designed to evaluate the performance of the waste management service in the municipality of Skikda, located in eastern Algeria. The construction of this dashboard involves four key stages: Identifying the objectives. Identifying the indicators. Establishing an information system. Making the dashboard operational. The dashboard comprises more than 20 indicators, including 2 institutional, 4 technical, 6 legal, 9 environmental, 1 financial, and 1 economic indicator. It covers the entire spectrum of the waste management service, starting from contract allocation and extending to landfill operations. The dashboard offers insights into the overall performance and sustainability of the service, considering economic, environmental, and social aspects, and it encompasses the entire service lifecycle, from waste collection to disposal.
    Keywords: dashboard; performance evaluation; waste management; public service; municipality.
    DOI: 10.1504/IJBPM.2025.10062688
  • How does organisational culture influence CRM performance: a mediating role of knowledge management   Order a copy of this article
    by Rasoul Abbasi, Mona Jami Pour, Sheyda Alvar 
    Abstract: Despite the extensive literature in the field of success of CRM, few studies have empirically examined how organisational culture impact on CRM performance by mediating role of knowledge management (KM). Hence, the main objective of this study is to fill this theoretical gap. To gain this aim, a cross-sectional survey was conducted and structural equation modelling (SEM) approach was used to analysed data. The non-random and convenience sampling technique was used as a sampling technique. The research questionnaire was distributed between travel agencies with experience using CRM systems. The research findings show that organisational culture has a positive and significant relationship with CRM performance and KM’s mediating role. Therefore, it is suggested to the companies that if they want effective CRM performance, in addition to improving and promoting the organisational culture, they should pay special attention to acquiring, storing, sharing and applying knowledge in the organisation.
    Keywords: CRM performance; organisational culture; KM; structural equation modelling; SEM.
    DOI: 10.1504/IJBPM.2025.10062709
  • Exploring IT project performance from government big data using supervised machine learning: A managerial perspective   Order a copy of this article
    by Kenneth David Strang  
    Abstract: Longitudinal studies in different industries around the world indicated that roughly half of all information technology (IT) projects were not considered successful. Additionally, the literature revealed there have been significant losses due to cyber security breaches. These problems are important to sponsors, managers, and other decision-makers because most IT projects face cybersecurity risks. Given the high volume of project performance metrics available, it was puzzling why scholars could not identify the significant performance factors. Subsequently, the goal of this exploratory pragmatic study was to analyse numerous IT project features from government big data to determine if and how supervised machine learning (ML) may explain performance. Ten features were identified to predict IT project performance success through classification and regression ML techniques, with effect sizes near 54%. All ML processes were explained and interpreted in business language so that decision-makers as well as researchers could understand the results, generalise the implications, and apply ML in their practice area.
    Keywords: machine learning; ML; information technology; project performance; big data; decision making.
    DOI: 10.1504/IJBPM.2025.10063059
  • The effects of competitive intensity and market dynamism on performance   Order a copy of this article
    by Shahab Sharfaei, Jeen Wei Ong, Adedapo Oluwaseyi Ojo 
    Abstract: The Iranian market has the potential to be an important market for firms. Nevertheless, Iran’s economy is also going through many challenges which may have a stronger impact on international small and medium-sized enterprises (SMEs) because of the market conditions it faces. International SMEs face a myriad of factors in these markets which include, how to navigate the competitive intensity and the dynamism in the market in order to achieve high performance. This study aims to explore this issue through examining cost and differentiation advantage as a mediator for the relation between market dynamism, competitive intensity, and international SMEs’ performance from the perspectives of industrial organization. Using firm-level surveys, the results indicate that both competitive intensity and market dynamism have a significant effect on international SME performance. However, differentiation and cost advantage do not have a mediating impact. These findings validate the effects of competitive intensity and market dynamism on the hypothesized dimensions of industrial organization, thus contributing to the knowledge in management scholarship within the context of international business.
    Keywords: SME performance; SMEs in Iran; international SMEs; competitive intensity; differentiation advantage; cost advantage.
    DOI: 10.1504/IJBPM.2025.10063082
  • Influence of performance appraisal practices on employee’s performance: a case study on Indian rural malls   Order a copy of this article
    by Sunil Atulkar, Monika Sharma 
    Abstract: Today the performance appraisal practices plays important role in career development, solve existing problems and increase employee morale, productivity and performance. Therefore, the study aims to identify the important performance appraisal practices that influence employee’s performance in the context of rural shopping malls, particularly in central India. Based on previous literature reviews, study identifies five major performance appraisal practices used in rural shopping mall that improves employee performance. Using confirmatory factor analysis and structural equation modelling through SmartPLS 3.0 software, 213 employees data from rural shopping malls of six major cities of central India were analysed and validated. Study results show that the design of all five performance appraisal practices, ranking method, rating scale, checklist method, paired comparison and grading method shows positive significant effect on employee performance. Therefore, the study suggested some useful insights about performance appraisal practices that help retail owners to work on employee’s performance for organisational productivity.
    Keywords: performance appraisal; rural mall; employee.
    DOI: 10.1504/IJBPM.2025.10063085
  • Higher education students’ views of conducting traditional research projects under supervision   Order a copy of this article
    by Ramesh Gupta, Pravin Balaraman, Tom Keegan 
    Abstract: Universities compete for an increasingly diverse student population by utilising digital technology to meet educational requirements. The literature currently lacks an empirical assessment of undergraduate and masters students’ views of research and academic writing skills teaching. We sought the views of business students in a mixed methods study utilising survey and focus group data underpinned by an interpretivist methodology. Our qualitative and quantitative findings and results demonstrate students’ enthusiasm for our traditional approach to teaching research and academic writing skills. Students particularly benefit from supervisors’ guidance in this endeavour. We therefore advocate retention of traditional approaches to teaching research and academic writing skills to meet students’ needs to make universities competitive in an international market. Further research is now required to determine the views of university undergraduate and masters students in all disciplines. Supervisors, whose contributions are valued by students, need now to be equally recognised by their universities.
    Keywords: higher education; student diversity; traditional research skills teaching; academic writing skills; supervisors.
    DOI: 10.1504/IJBPM.2025.10063086
  • The perspective of including social control in organisational performance management   Order a copy of this article
    by Sandra Rolim Ensslin, Daiana Rafaela Pedersini, Laís Karine Sardá Martins, Larissa Mark Welter, Ademar Dutra, Leonardo Ensslin 
    Abstract: The purpose of this investigation was to conduct an integrative review, of theoretical studies, emphasising how the process of organisational performance management can improve by considering elements of social control. Utilising ProKnow-C, 55 theoretical scientific papers regarding performance evaluation were selected. A framework was suggested that considers the relationship between management’s guiding concept properties and the elements of social control, indicating engagement as the central element of the discussions. After comparing the framework with 39 papers informing the construction of the management concept, it was discovered that while the literature acknowledges the indispensability of social control elements for efficient organisational performance management, discourses predominantly concentrate on the mechanism of communication and learning. On the other hand, culture and engagement are still explored in a limited manner. Following these findings, a research agenda was suggested to direct discussions towards involving aspects related to these two elements.
    Keywords: performance evaluation; performance measurement and management; social control; performance evaluation system; performance measurement; literature review; integrative review.
    DOI: 10.1504/IJBPM.2025.10063538
  • The impact of personality on cooperation with the moderating effect of happiness at the workplace   Order a copy of this article
    by Vijay Kumar Pandey, Mohit Sharma, Som Nath Paul 
    Abstract: Due to the fierce competition in the higher education sector in India, academic institutions need to focus on performance. However, focusing solely on performance may lead to individualism and unhealthy competition, which may deteriorate the work environment. Therefore, this research proposes that employees’ cooperation, happiness and personality can promote a healthy work environment, enhancing the organisation’s competitive position. A positive work environment encourages employees to work together, boosting output, creativity, and ultimately, customer happiness and growth of the organisation. In this context, structural equation modelling was used to test the impact of personality on cooperation with the moderating effect of happiness. The survey was conducted in the higher educational sector in Delhi, Noida and Ghaziabad districts under the National Capital Region of India. The data were collected from faculty members and staff, and the sample size was 447. The study concludes that an individual’s personality aligned with the organisation’s personality leads to happiness and cooperation, creating a healthy work environment. It also suggests that the institutions should promote happiness in the organisation to reap the benefits of even an upbeat personality.
    Keywords: personality; happiness; cooperation; moderation; higher education; structural equation model.

  • Financial inclusion and the growth of micro, small and medium enterprises in Nigeria   Order a copy of this article
    by Ambrose Nnaemeka Omeje, Ndubuisi O. Chukwu, Augustine Jideofor Mba, Michael Okike Ugwu 
    Abstract: This study used Nigeria Enterprise Survey Data (2014) and adopted robust ordinary least squares model anchored on neoclassical growth theory to examine the impact of financial inclusion on enterprise growth in Nigeria. It was found that with improved financial inclusion, there would be about 0.101% rise in Nigeria's enterprise growth. Moreover, business environmental factors specific to enterprises such as total annual cost of security, total cost of electricity, number of power outages experienced by establishment in a typical month, high tax rates, political instability, and corruption were shown to have negative significant effect on enterprise growth in Nigeria, however, value of loss due to power outages has insignificant negative effect. In another vein, other factors relating to capital and labour inputs, and enterprise size significantly encourage enterprise growth in Nigeria. The study recommended that government should encourage more policies that would support the growth of MSMEs in Nigeria.
    Keywords: financial inclusion; micro; small; medium; enterprise growth; Nigeria.
    DOI: 10.1504/IJBPM.2024.10052523
  • Constituent performance management ingredients necessary to gauge the performance of a lean manufacturing organisation   Order a copy of this article
    by Sanjay Bhasin 
    Abstract: The ways in which manufacturing organisations gauge the impact lean has made is challenged in this investigation. Assertions that lean benefits profitability need substantiating as a chain of cause-and-effect associations impact this relationship. The methodology adopted involved an extensive scoping literature review substantiated by case studies undertaken in five organisations. Lean does not relate itself to traditional accounting systems. Lean demands considerable investment but the benefits analysis remains blurred. Impact on operational improvements is much clearer but effect on overall corporate profitability remains ambiguous. Performance measurement when executed mistakenly embodies a huge risk to organisations. This paper reinforces the fuzzy linear relationship between operational and financial performance. This investigation amalgamates the idiosyncrasies of lean manufacturing. It awards lean practitioners and academics precious information regarding aspects of performance which should be incorporated in an authentic assessment of lean's impact.
    Keywords: lean manufacturing; performance management; metrics; assessment; indices.
    DOI: 10.1504/IJBPM.2024.10053203
  • Automated practices in inventory management on performance - a prospect of emerging country   Order a copy of this article
    by Rashmi Ranjan Panigrahi, Sushanta Kumar Mahapatra, Goutam Tanty 
    Abstract: The success of a firm depends on its supply chain, from raw material acquisition to product distribution. RFID's potential as a supply chain management tool has fascinated experts. Despite the potential benefits of RFID and barcode technologies (benefit-drivers), both modular for retail business performance are understudied in India. This study examines the impact of RFID and BIP on store performance. Principal component analysis was utilised to confirm the significant contributors to RFIDP, BIP, and improved store performances from eight retail stores in PAN India with 521 respondents. After verifying each construct's components, researchers used correlation and regression to link RFIDP and BIP to storage performance. RFIDP boosts store performance in medium-sized firms, while barcode automation helps small businesses. This study will help management and key stakeholders assess how automation affects customer browsing insights and retail efficiency. This country often examines the effects of automated inventory practices on small-scale retailers.
    Keywords: radio frequency identification practice; RFIDP; barcode; inventory practices; retail store; store performance.
    DOI: 10.1504/IJBPM.2024.10053104
  • The mediating role of self-efficacy in the impact of schools' rewarding practices on teachers' job performance   Order a copy of this article
    by Metin Ocak, Özgür Uğur Arıkan, Hatun Aslan 
    Abstract: Today, increasing competition conditions push organisations to use their resources more effectively and to achieve high performance. Obtaining high performance from human resources, which has recently been shown as a critical resource that creates synergy for organisations, gives organisations a sustainable competitive advantage. From this point of view, increasing motivation and achieving high performance through rewarding practices is especially important in public schools, because teachers are educating qualified human resources, that is, students. This research aims to reveal the mediating role of teachers' self-efficacy in the effect of schools' rewarding practices on teachers' job performance in public schools. According to the findings of the research conducted with 516 teachers working in Mersin public schools, rewarding practices have a positive effect on the job performance of teachers and their self-efficacy has a full mediation role in this effect.
    Keywords: job performance; rewarding; self-efficacy; teachers.
    DOI: 10.1504/IJBPM.2024.10054835
  • Performance of energy component in top-tier IT software service companies: a geological and multi-component perspective   Order a copy of this article
    by Sumit Goyal, Jolly Puri 
    Abstract: The information technology (IT) firm is structured internally into different components like financial, manufacturing, energy, retail, communication, healthcare, etc., to supply customised services to customers. The present study investigates the effectiveness of the energy component over other components in top-tier 5 IT software service companies during 2014-2019. It measures the performance of each company and its components using multi-component data envelopment analysis with shared and undesirable resources across three geographical regions. The findings show that the energy component performs low in North America and Europe regions, and above average in rest of the world region. Its efficiency has decreased by 1%-5% across three regions. Infosys outperforms in the energy component whereas performances of TCS, Wipro, Accenture and Cognizant decreases during 2014-2019. Moreover, the companies performed efficiently in other components whereas require improvements in the energy component. The findings have implications to identify inefficient components and providing guidance to formulate strategies to reduce inefficiencies from operations.
    Keywords: efficiency evaluation; multi-component DEA; information technology; energy sector; geological impact; decision-making subunits.
    DOI: 10.1504/IJBPM.2024.10053709
  • Do commodities improve the performance of international Islamic stock portfolios? An analysis for pre-and during COVID-19 pandemic   Order a copy of this article
    by Imen Khemakhem, Slah Bahloul 
    Abstract: This paper investigates the potential portfolio diversification benefits through introducing commodities to international Islamic stock portfolios through the period 2016-2020. Different types of asset investment strategies such as equally weighted portfolios (1/N), risk-parity, reward-to-risk timing, minimum-variance, mean-variance, and Black-Litterman have been used. Also, we apply the bootstrap methodology of Ledoit and Wolf (2008) to test for the difference of Sharpe ratios. Generally, empirical results display that the introduction of commodities improves the performance of the International Islamic stock portfolios over the complete sample, the pre-COVID-19 and the COVID-19 periods. However, the difference in performance between international Islamic stock-commodity and international Islamic stock portfolios is not statistically significant for the diverse asset investment approaches across the different studied periods. These findings have noteworthy implications for global investors who prefer to diversify only in Islamic equities.
    Keywords: international Islamic portfolio; commodities indexes; asset investment strategies; Sharpe ratio difference test; COVID-19.
    DOI: 10.1504/IJBPM.2024.10054180
  • Main factors affecting employee satisfaction and its impact on overall organisational performance   Order a copy of this article
    by Prodromos D. Chatzoglou, Anastasios D. Diamantidis, George Tziakis 
    Abstract: It is well known that employee satisfaction is affected by several organisational factors. This research proposes and empirically tests a new conceptual model with the aim to unveil which factors affect employee performance and the overall organisational performance during a long period of severe economic crisis. The factors incorporated into the model are grouped into four groups, namely, employee satisfaction antecedents, satisfaction mediators, main behavioural effects and final performance. Data from 414 employees from various firms were used to test the validity of the proposed theoretical framework. Structural equation modelling (SEM) was used as the main data analysis technique. The results suggest that organisational management is the single most important factor in determining whether or not workers are happy in their jobs. The effectiveness of management at all levels of an organisation has the greatest bearing on its performance, followed by employees' attitudes and performance.
    Keywords: employee satisfaction; employee performance; firm performance; employee fulfilment; loyalty; commitment.
    DOI: 10.1504/IJBPM.2024.10054620
  • The effects of organisational entrenchment on unethical behaviour   Order a copy of this article
    by Jeanine Ângela Vieira Zagheto, Samara Monteiro Pereira do Nascimento, Juliana Barreiros Porto 
    Abstract: According to the social exchange theory, individuals establish exchange relationships within organisations that should be rewarding for both parties. An imbalanced relationship leads to negative reactions from individuals. If employees find themselves without alternatives, they can entrench themselves within an organisation. The entrenchment concept is linked to a protective environment. However, the idea of leaving this comfort zone generates the perception of loss of accumulated investments and we inquire if it could also promote unethical behaviours. A sample of 352 employees (mean age 37.9 years old, SD = 10.7 years), answered the observed unethical behaviour, organisational entrenchment, and social desirability scales, which were applied at two-wave. Multiple regression results indicate that entrenchment exhibits a positive relationship with unethical behaviour. Social desirability moderates the relationship, highlighting the importance of controlling this variable. These results suggest that employee perceptions of entrenchment are an important predictor of unethical work behaviour.
    Keywords: unethical behaviour; organisational entrenchment; social desirability.
    DOI: 10.1504/IJBPM.2024.10055795
  • Assessing the role of promotion standards on employees' satisfaction and effectiveness in the Saudi public sector   Order a copy of this article
    by Hammad Alshammari 
    Abstract: This study aims to investigate the role of promotion standards on employees' satisfaction and effectiveness in the Saudi Arabian public sector. Considering the significance of career promotion and its relationship with career path, employee's job satisfaction, and employee's effectiveness, this study attempts to assess the role of career promotion standards and conditions in job satisfaction among public employees. The study employed a descriptive approach to assess employees' perceptions about career promotion standards using a survey questionnaire where the study sample was (105) male and female administrators selected from the original population using simple random sampling procedure. The result showed that employees feel that there are transparent standards for promotion. Furthermore, career promotion standards have a positive impact on achieving job tasks. On the other hand, career promotion standards have created favouritism among employees and led to a routine work environment. Finally, career promotion standards positively impacted employees' satisfaction and effectiveness.
    Keywords: promotion standards; employees' satisfaction; employees' effectiveness; public sector.
    DOI: 10.1504/IJBPM.2024.10056001
  • The effect of organisational structure on the performance of the telecommunications industry   Order a copy of this article
    by Mohammad Alawamleh, Loiy Bani Ismail, Faris Madani, Fandi Omeish 
    Abstract: This research aims to explore the influence of organisational structure on performance among telecommunication industries. The study also aims to explore how organisational structure may assist telecommunication industries in enhancing performance. Researchers used qualitative research methods to conduct interviews with employees from a well-known telecommunication company in Jordan, each from a different position and different department, to gain a better understanding of the importance of organisational structure and its influences on the performance of the organisation. The organisational structure is the reason behind the success of all the departments in the whole organisation; it is what coordinates and organises the company by setting tasks for each employee, and assisting the flow of information between every department. As regards, the impact of organisational structure on performance leads to satisfied employees, which results in high performance. Many consumers deal with different kinds of services that the industry offers and, for organisations to deliver the best out of their services, the organisational structure is the most important factor in assisting them in delivering the highest quality of services and achieving organisational goals and objectives.
    Keywords: organisational structure; telecommunication industry; performance; communication.
    DOI: 10.1504/IJBPM.2024.10057099
  • The quality of service and supply chain effectiveness of high-level hospitals in Cali, Colombia   Order a copy of this article
    by Ricardo Santa, Mario Ferrer, Erick Calvo, Elisa Pinzon, Daniel Cardona, Sayda Pico 
    Abstract: The service supply chain aims at managing the adequate flow of information, processes, and capacity across its members to provide product service that meets customer expectations. This study focuses on healthcare organisations' need for supply chain coordination to deliver quality services. Based on previous experiences in the literature, we examine the interrelatedness of elements such as updated technologies (technological innovations) in the form of e-business and medical solutions using the internet. Additionally, lean practices, human capital, and their impact on building an effective supply chain and, therefore, the delivery of quality services are examined. The study's objectives were to discuss and report through a detailed methodology the evaluation of critical hypotheses found during the literature review process, particularly applicable to the health sector in Colombia and Latin America. Initial findings from the structural equation modelling analysis show that the use of technologies has no impact on lean practices, quality of the service, and building an effective supply chain. This study shows the relevant role of human capital in delivering an effective supply chain when organisations implement technological innovations affecting service quality.
    Keywords: technological innovations; human capital; lean practices; quality in healthcare; supply chain performance; Colombia.
    DOI: 10.1504/IJBPM.2024.10056342
  • Emotional intelligence and employee involvement: a study on the mediating effect of compassionate leadership   Order a copy of this article
    by Tara Prasad Padhy, Subhasish Das, L.P. Panda 
    Abstract: This study plans to fill a gap in the literature by inspecting the leader's emotional intelligence as well as compassionate leadership towards making the employees more involved in their work. The research has followed an empirical approach and considered collecting primary data with the help of a structured questionnaire from the employees of the power sector. Factor analysis was applied using SPSS version 22.0 to interpret the results of the collected data. The results reveal interesting facts about the association of emotional intelligence and employee involvement in the context of power sector employees where compassionate leadership plays a partial mediating role to their relationship in this study. The research anticipated that compassionate leadership would modulate emotional intelligence as well as employee involvement, mainly based on attribution theory and transformational leadership thereby adding novelty to the research.
    Keywords: emotional intelligence; compassionate leadership; employee involvement; attribution theory; transformational leadership; mediation.
    DOI: 10.1504/IJBPM.2024.10057134