International Journal of Business Performance Management (10 papers in press)
Application of System Dynamics Methodology in Performance Management System: A Case Study of Indian Automotive Firm
by Neetu Yadav
Abstract: The study aims at showcasing the application of system dynamic (SD) methodology for developing system dynamics based performance management model where one of the Indian automobile manufacturing firms have been chosen as the context. Flexible strategy game-card has been used as a theoretical basis for developing the performance management system (PMS). The model emphasizes looking beyond the dynamics of leading and lagging performance indicators and capturing dynamics of strategic interventions and firms performance. The study adopts SD methodology and its tools as causal loop diagrams and feedback loops to capture dynamics of strategic interventions and lagging performance indicators. isee systems STELLA 10.0.2 software package has been used to develop the stock-and-flow diagram. The results of SD model simulation portray that introduction of new products in light commercial vehicles segment and value-addition by training and development of staff lead to increase in the sales volume, thus supporting formulated hypotheses. This study goes beyond dynamics of leading-lagging performance indicators and highlights interaction of strategic interventions/actions with firms performance that enables managers to visualize systems perspective and feedback on actions taken.
Keywords: Flexible Strategy Game-card; Firm’s Performance; System Dynamics Modelling; Strategic Interventions; System Dynamics based Performance Management Model.
Single Cover as a supplement to the product offer of trade credit insurers used in risk management processes in enterprises
by Robert Dankiewicz
Abstract: The article describes the problem of the insolvency of contractors compared to other types of risks that currently threaten enterprises. The attention was drawn to the most frequent consequences of implementing the risk resulting from a late payment or a loss, including bankruptcy. The scale of the phenomenon in Poland against the background of other Eastern European countries was discussed. As part of the literature review, the essence of trade credit, the risk that arises from it, the possibility of its identification, and the measurement of the consequences of its implementation were presented. At the same time, the role of insurance in the processes of managing the risk of losing receivables was featured. The aspect of their effectiveness was indicated as well as the dependence on the economic situation in the economy. The attention was also paid to the most common mistakes made in the field of receivables management. As part of the conducted research, the sources of information used at the stage of assessment of business partners as well as the solutions applied in the processes of securing the deferred payment date were analyzed. At the same time, some attempts were made to assess the availability of insurers' offer regarding the possibility of insuring commercial credit depending on the size of the enterprise. The aim of the paper is to assess the level of suitability and reasons for using the single cover insurance as an alternative to classical trade credit insurance in processes that stimulate the economic security of enterprises in the area of the risk of losing receivables.
Keywords: liability risk management; company performance; trade credit insurance; single cover.
Economic performance among Norwegian crop farms accounting for farm management and socio-economic factors
by Habtamu Alem
Abstract: The objective of this paper is to examine the economic performance of crop-producing farms accounting for unobserved heterogeneity, environmental variables, and regions. The empirical analysis was based on a translog cost function and unbalanced farm-level panel data for 1991-2013 from the 455 crop-producing farms with 3885 observations (1004 observations from the central region and 2881 observations from the eastern region). We found that the mean minimum costs were about 93% and 92% of the actual costs for crop farms in the central and eastern regions, respectively. The marginal effects of crop rotation, land tenure, off-farm activity, direct government support, and experience were positively associated with crop farm economic performance. The marginal contribution of these variables on economic performance increased in the years 2000-2013 compared with the years 1991-1999 in both regions.
Keywords: performance management; performance measurement; cost function; efficiency.
The role of performance measurement on ombudsman
by Glauco Mendes, Josiane Silva, Jorge Silva, Gilberto Ganga, Manoel Martins, Ricardo Mergulhão
Abstract: This article aims to examine the performance measurement practices implemented by ombudsman offices of Brazilian public higher education institutions (BPHEI) and their impact on the ombudsman
Keywords: Ombudsman; Performance Measurement; Ombudsman performance; Brazilian public higher education institutions.
Performance Evaluation: What Theoretical Studies Highlight About this Theme
by Vinicius Abilio Martins, Sandra Rolim Ensslin
Abstract: The purpose of this qualitative research is to analyse the highlights of the characteristics and reflecting on the essential and sufficient elements in a definition of PE, identified in international scientific publications, of a theoretical nature. In order to steer the proceedings, ProKnow-C was used to select the Bibliographic Portfolio with 31 articles. These 31 articles were written by 55 authors, 31 from the United Kingdom institutions, and the rest from institutions in 13 countries. The researcher identified with the largest cooperation network was Umit Bititci. The existence of coupling documents (20 articles) was stated, Neely et al
Keywords: Performance Evaluation; Concepts; Literature review; Theoretical studies; ProKnow-C.
Disruptive Technology Adoption Dynamics by United Arab Emirates Small-to-Medium Enterprises
by Welcome Sibanda, Abderazak Bakhouche, Mercy Chaita, Mounir Kehal
Abstract: This paper investigates the determinants of disruptive digital technology adoption by SMEs the UAE. Despite evident benefits, little is known from a high-income transition economy perspective. The paper exploits this gap with a survey questionnaire administered on a sample of 500 state registered SMEs, whose data is examined via factor analysis and a regression model. The results indicate that the key determinants of disruptive dig-tech adoption are ownership structure, size, education, industrial and gender. Concentrated shareholding, small size, male-gender and family ownership exert a negative impact on disruptive dig-tech adoption. SMEs controlled by the young and educated are early and significant adopters of dig-tech. The sample is small which may limit the generalisability of the results. Expanding the sample may generate a wider diversity of industrial sectors and yield meaningful insights. The results offer all stakeholders insights into disruptive dig-tech adoption, especially where digitisation drives government policy.
Keywords: Disruptive Technology; Adoption Determinants; Small and Medium-Sized Enterprises; Barriers; Innovation Processes.
An investigation of the Interrelationship between Corporate Social Responsibility and Sustainability in manufacturing organizations: An empirical study
by Mazen Mallah, Ayham A.M. Jaaron
Abstract: Corporate Social Responsibility (CSR) and sustainability are considered hot trends in todays modern trade systems. However, there seems to be scarcity in the current literature of empirical studies linking CSR and sustainability applications in manufacturing organizations. This research aims to investigate the interrelationships between sustainability factors (commitment and motivators) and CSR factors (commitment and motivators) and how they affect each other. A survey instrument was developed through which data is collected from 47 food manufacturing organizations functioning in Palestine. The collected data is analyzed using the partial least square structural equation modeling technique. The findings of this study suggest that there are strong linkages between CSR factors (commitment and motivators) and sustainability factors (commitment and motivators). The CSR commitment factors have the strongest relationship with Corporate Social Responsibility motivators and sustainability motivators, which indicate that corporate commitment to CSR positively influences the level of corporate sustainable performance.
Keywords: sustainability; sustainable performance; corporate social responsibility; interrelationship; PLS-SEM; manufacturing sector.
A Case Study on Performance Assessment Framework for Agile Processes
by Alan Pooley, Jin Hooi Chan
Abstract: This research investigates the implementation of Agile by an SME in the gig economy, focusing on developing an evaluation framework for performance assessment of the deployment of Agile methods. We first conceptualised and proposed a performance framework with both tangible and intangible indicators. Then, we tested the applicability of the proposed framework through an in-depth case study. The findings suggest that the Implementation of Agile Tools and Processes have an impact on the firms performance monitored with a set of indicators. With the implementation of Agile, the firm's performance was enhanced with an increase in the number of projects won and an increase in turnover - two key tangible indicators. The intangible indicators, Engagement and Knowledge Management, were also improved. Despite this, there are some concerns which firm should address.
Keywords: SME; Gig economy; performance matrix; project management; Agile.
Being a State-owned Bank is not a Fatality: An Algerian Case Study
by Mohamed El Fodil Ihaddaden
Abstract: The Algerian banking industry is clearly dominated by the six state-owned banks (SOBs) which represent more than 85 percent of total banking asset. While it is widely admitted that public ownership in developing countries is often correlated with inefficiency and waste of resources, performance management in SOBs branches is mostly operated using basic accounting ratios. The Data Envelopment Analysis (DEA) is a more sophisticated approach which if designed properly may enhance significantly SOBs branches' performance by creating the competitive pressure that is generally unattainable in public sectors. This research demonstrates all the potential of the DEA technique as a comparative performance measure in enhancing the efficiency of public bank branches. To that aim, the Radial and Super-Efficiency DEA models are conjointly applied.
Keywords: Data Envelopment Analysis; public banks; performance measurement; Algeria.
Special Issue on: FIR-2020 The Fourth Industrial Revolution Transforming Businesses
Market perception of efficient light source technologies: A case study on sustainable energy transitions in Sri Lanka
by W. Jayaratne, SWSB Dasanayaka, Omar Al Serhan, Isra Alam, Fatin Samara
Abstract: Worldwide artificial lighting is a major source of electricity. Many developing countries are transitioning towards more sustainable practices with the hopes of increasing energy efficiency and savings. This paper provides an overview of the current situation of the Sri Lankan market about their perceptions towards transitioning to Light Emitting Diodes (LEDs). A conceptual model and a set of questionnaire surveys and structured interviews to a total of 85 individuals of the private and government sectors on the Colombo district were performed. The survey questions focused on gathering data on the demographics of the respondents, their basic knowledge about LEDs and LEDs properties and the availability of financial support and policies in regards to LED. The results of the survey clearly showed that the main key factors influencing developing country choices on artificial lighting included: high price, low population knowledge about LEDs, less intervention of energy apex bodys, size and the individuals perceptions of the technology. Even though there are multiple benefits of LEDs, customer acceptance for LED solutions was minimal in comparison to other emerging new energy technologies and lighting solutions. This paper suggests that energy policy related apex bodies should incorporate some incentives to popularize LED solution in the market. The methodology employed and the recommendations derived can be used as guidelines to similar types of energy-related green research in developing nations.
Keywords: Light Emitting Diodes (LED); sustainability; Key success factors; Market Acceptance; Energy savings; Sri Lanka.