International Journal of Business Innovation and Research (IJBIR)

International Journal of Business Innovation and Research

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2024 Vol.35 No.5


Pages Title and author(s)
1-29Service quality, customer satisfaction and loyalty in the freight forwarding industry: the moderating role of animosity and CRM
K.E. Balaji; G. Yoganandan; M. Vasan
DOI: 10.1504/IJBIR.2024.142660

Open Access Article

 

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