International Journal of Business Innovation and Research (104 papers in press)
AN EMPIRICAL STUDY OF RETAILING LOYALTY IN THE STONE INDUSTRY
by Phuong V. Nguyen, Hoang M.P.T. Le, Thao D.D. Bui
Abstract: This paper aims to investigate how relationship quality can drive business partners word-of- mouth communication and loyalty in the business-to-business context. Furthermore, how cooperation and interrelation between suppliers and retailers in the construction industry would achieve sustainable competitive advantages. Finally, the problems accompanied with relationship quality affecting long-term development and preservation of business connections between retailers and main suppliers. This paper uses the PLS-SEM approach to analyse a data collection of 340 respondents, who represent retailers selling granite and construction materials in Ho Chi Minh City, Vietnam. The research finds some notable results: product quality is an important determinant, which has a strong impact on satisfaction, commitment, trust and loyalty. Besides, the result also supports that the higher the level of loyalty, the better effective the marketing channel from word-of-mouth is. Managerial implications are also recommended for managers to establish strategies to maintain and develop the relationships with their retailers.
Keywords: stone retailing industry; relationship quality; loyalty; word-of-mouth.
EXPERIMENTAL INVESTIGATION ON ANALYSIS OF PERFORMANCE OF VORTEX TUBE THROUGH IMPLEMENTATION OF SUSTAINABLE MANUFACTURING
by Senthil Kumar, Thirumalai R, Arun KK
Abstract: Sustainable Manufacturing is the process of creating manufactured product that reduce harmful environmental impact, conserve energy and resources. It brings eco-friendly environment and are safe for employee, communities and consumers. Awareness of Sustainable manufacturing is increasing in competitive world. Many industries have taken steps for green growth ensuring that process is environmentally and economically sustainable. Importance of this study is to attain sustainable in milling. Cutting fluid is used in CNC machine to reduce heat generation in metal cutting process but usage of cutting fluid causes hazardness to environment and employee. To minimise the hazardness cooling air technique is used. Cooling air technique is achieved using vortex tube. Taguchi optimization technique was used to find optimal cutting parameters. Analysis of variance (ANOVA) is also applied to analysis the data obtained. The process was optimized for minimal flank wear considering environmental concern as a prime importance.
Keywords: Sustainable Manufacturing; Milling; Vortex tube; Taguchi; ANOVA.
The effect of sponsorship on the promotion of sports events
by Mohammed Nuseir
Abstract: The purpose of this research study was to examine the effect of sports sponsorship on the promotion of sports events. While scholars have explored the main reasons why corporations sponsor sports events, they have not illustrated the overall effects of sponsorship on the promotion of the events and the factors affecting these outcomes. For this study, a quantitative approach with the use of a questionnaire was adopted; data were collected from 400 managers and organisers of sports events. The research questions addressed how the brand image of the sponsors improves when they sponsor sports events and what effect sponsorship has on the success of the events. Our findings showed that businesses that sponsor sports event gain improved brand image, increased exposure to customers and increased sales. Sports event managers and individual players also benefit from sponsorships. The study findings indicated that sponsors give technical, expert and financial support in exchange for improved brand awareness and brand image, which ultimately increases their revenues.
Keywords: Sponsorship; Promotion of products; Sports Marketing; Sport Sponsorship.
Innovative Management System for Environmental Sustainability Practices among Indian Auto-Component Manufacturers
by Arokiaraj David, Ganeshkumar Chandirasekaran, Victer Paul Pascal
Abstract: The study was conducted in the practice of Innovative Management System (IMS) among the auto-component manufacturers in Ambattur Industrial Estate, Chennai, India. Todays there is urgency among manufacturer has needed to implement IMS and to produce the environmentally friendly product. Manufacturers alone contributed to 18% of world carbons emission (OICA, 2017). This study was focused on the how environmental friendly manufacturing practices help to drive into the harmless product by a practice of IMS among auto-component manufacturers. The Partial Least Squares- Structural Equation Modeling (PLS-SEM) was performed to extend the environmental responsibility of auto-component manufacturers, their analysis result shows that the sustainable procurement (30.4%) and eco-product design (30.1%) are determined by the practice of corporate governance. Further, it is noted that the practice of Waste Management System (WMS) 30.4% with innovating tactics by the method of 3 Rs are recycled, reuse and recovered, again it pushed the product into the eco-product design (16.1%) and WMS influence environmentally responsible manufacturing process by 29.8%.
Keywords: Auto-Component Manufacturers; Environmental Responsibility; Environmental friendly manufacturers; PLS-SEM.
How the Perception of Obstacles to Innovation Affects Innovation Results. Evidence in a Developing Country.
by Ana Cristina Ocampo Wilches, Julia Clemencia Naranjo Valencia, Gregorio Calderón Hernández
Abstract: Innovation has become a key factor for competitiveness and survival of companies. This has increased interest in investigating those conditions which favor, and hinder said survival. According to the literature, the perception of obstacles in a company influences the level of innovation. This paper is focused on the impact that the vision of barriers to innovation have, on innovation results. Data used corresponds to EDIT VII, carried out by the Dane (2014). Relationship analysis was performed through logistic regression. The results reveal that companies which assign greater importance to obstacles are the most innovative. They also show that the facility of imitation by third parties, scarce information about markets, and uncertainty of demand are the factors which are the most closely related to innovation development.
Keywords: Innovation; obstacles for innovation; EDIT.
Influential Factors of Foreign Exchange Services Marketing with Trust Mediatory Role in Iranian International Banking Industry
by Seyyed Milad Shirvani
Abstract: The aim of this study is to evaluate the influential factors of foreign exchange services marketing with trust mediatory role in Iranian international banking industry. This is an applied study in terms of objective and a descriptive-survey study in terms of data collection. Study population consists of all customers of Parsian Bank in Tehran who use the foreign exchange services of this bank, 432 of whom were sampled using Cochran's sample size formula. The questionnaire's validity was confirmed by the experts and the reliability of the questionnaire was confirmed based on Cronbach's alpha coefficient being calculated equal to 0.816. Then data was collected using a researcher-made questionnaire and was analysed by Liserl. The results indicated the positive effect of bank employees' behaviour, coordination and integrity, and customer relationship and perceived value on trust. In addition, the positive effect of trust on foreign exchange services marketing was observed.
Keywords: employees professional behavior; perceived value; services marketing; trust.
PRODUCTIVITY IMPROVEMENT THROUGH LEAN INITIATIVES A SERVICE SECTOR CASE STUDY IN INDIA
by Saleeshya P.G, AKHIL CHANDRAN
Abstract: Lean transformation has already been in use in the manufacturing sector has gained wide acceptance in service sector. Indian economy heavily depends on its service sector. Preliminary study conducted in this sector revealed the emergence of e-commerce has badly affected certain services of the postal systems. So, we felt ahead to assess its performance efficiency. A detailed survey based on specific questionnaires was conducted among employees as well as customers in post offices located in South India. Simultaneously, a field study was done covering various banking systems and courier services. Based on studies and related literature reviews, we developed a new system-based model christened objectivated lean attainment model (OLAM) to assess the performance of postal systems through lean initiatives. Analytical hierarchy process (AHP) is identified to prioritise factors across different levels of the model. The findings and analysis reveals many important aspects which will enable Indian postal system to provide consistent performance index.
Keywords: Indian postal system; lean; efficiency; productivity; OLAM; AHP.
Attitude towards online shopping and its influence on purchase intentions: An urban Indian perspective
by Giridhar B. Kamath, Sunith Hebbar, Asish Mathew, Vasanth Kamath
Abstract: Unprecedented growth in online shopping necessitates better understanding of the consumer behavioural patterns for effective decision making. This study focuses on identifying the factors that influence the attitude and purchase intention (PI) of online shoppers, specifically, in the context of urban millennials. The study identifies various factors related to the benefits and risks of online shopping which in turn influence the consumer attitude towards online shopping and hence, purchase intention. We propose a conceptual model based on the gaps identified in contemporary literature. Using structural equation modelling (SEM), we test the hypotheses developed in this study are tested. The results indicate that perceived benefits have a significant influence on attitude toward online shopping, and attitude and domain-specific innovativeness has a significant influence on purchase intention. Further system dynamics (SD) is used to simulate a case of an online food delivery student start-up. The findings of the hypothesis tests are validated.
Keywords: Consumer Behaviour; Online Shopping; Consumer Attitude; Purchase Intention.
Attention as a means to develop innovation capabilities
by Sofia Börjesson, Anne Elerud-Tryde
Abstract: In this article, we explore how an innovation jam an information technology (IT)-based tool to generate new ideas from employees in response to a call for ideas on a predefined theme was used in two Swedish industrial firms, Volvo Cars and Volvo Group. Based on two qualitative retrospective case studies, we explore the notion of attention, and highlight the inherent ability of an innovation jam to promote attention. We discuss how attention can be used strategically to support the development of firm capabilities for innovation but point also to the risks involved. The paper contributes to emerging research on how firms develop the capabilities for innovation and highlights how attention can be used strategically.
Keywords: innovation; innovation capability; attention; innovation jam.
Investigating determinants of brand equity in mobile commerce
by Mona Jami Pour, Zohre Kazemi
Abstract: According to the recent development of mobile computing and the proliferation of mobile devices, mobile commerce (m-commerce) has become an important part of today's businesses. One of the main challenges of m-commerce success is the management of brand and brand equity which is rarely explored in previous studies. Therefore, the main objective of the study is to explore the determinants of brand equity in m-commerce via a mixed method. In the first step, literature review and focus group method were used to identify effective factors of brand equity in m-commerce. In the second step, to evaluate the extracted factors from customers' viewpoints, a survey method has been used. Finally, in the third step, FAHP method was applied to prioritise the factors and their related measures. The findings show that among the seven factors of brand equity in m-commerce, ease of use and information/content quality has the highest priority in branding.
Keywords: brand; brand equity; m-commerce; FAHP.
The relationship between organizational learning and innovation capabilities in medium-sized enterprises
by Vanessa Pertuz Peralta, Adith Pérez, María Lourdes Geizzelez Luzardo, Adriana Lorena Vega Molina
Abstract: This paper aims to analyse the relationship between organisational learning and innovation capabilities in medium-sized enterprises. The research applied two surveys in medium-sized enterprises. The results show the existence of a strong positive correlation between organisational learning and innovation capability. The study provides empirical evidence on the development of innovation capabilities in medium-sized enterprises. In the literature, there are relatively few papers, which study the links between organisational learning and innovation capabilities. Therefore, this paper contributes with tangible evidence to identify the dimensions of organisational learning that improve the development of innovation capabilities.
Keywords: organizational learning; innovation capabilities; medium-sized enterprises.
Service Innovation Typologies and Applications in India: A Literature Review
by Dorothy Dutta, Mrinmoy K. Sarma
Abstract: Innovations largely facilitate the growth and development of various sectors, including the services sector. Service innovations are taking place all over, yet this is still under-researched as an academic interest. This is an attempt to list out the typologies of service innovation put forward by various academicians in the past. The paper portrays the typologies of service innovations available through an extensive search for relevant literature in the area. The paper also offers an insight into the service sectors focusing on innovation. The article identifies the typology mostly used to define a service innovation; followed by the typology typically preferred in India. An attempt also is made to highlight the differences in service innovation execution between India, and some developed countries like the USA and Australia. The article also dwells into how technological aid is sought while innovating in services and the role of frugal innovations in India. Finally, the article offers suggestions on scopes for further research.
Keywords: Services; Innovation; India; New Service Development; Typologies.
Factor affecting consumers intention to purchase organic food: Empirical study from Malaysian context
by Reza Saleki, Farzana Quoquab, Jihad Mohammad
Abstract: This paper investigates the factors that affect consumers purchase intention of organic food by integrating self-identity and environmental concern into the theory of planned behaviour (TPB). Data were collected with questionnaires in five shopping malls in the Klang Valley, Malaysia. SPSS and structural equation modelling, specifically, partial least square, were used to analyse the data. The findings show that attitude, subjective norm, perceived behavioural control, self-identity and environmental concern have a significant positive effect on consumers purchase intention. Furthermore, purchase intention is found to mediate the relationship between attitude, subjective norm, perceived behavioural control, self-identity and environmental concern with purchase behaviour. From a practical point of view, the results provide insight for producers and marketers to develop and adapt products and marketing campaigns to establish a positive perception towards organic food products.
Keywords: Organic food; Self-identity; Environmental concern; Theory of planned behaviour.
Cognitive, Affective and Conative Concepts as an Antecedent to Parental and Child Purchase Influence Strategies-Observational Evidences
by Anitha P, Bijuna C. Mohan
Abstract: The paper explores the concepts of cognitive, affective and conative theory of mind in generation of child influence strategies and its usage by parents and children during a purchase interaction. The paper is an innovative study with real-time observations on parent adolescent clusters in a retail setting. The observed data was coded using R software and analysed using interpretive phenomenological analysis. The results show that a particular state of mind generates a specific influence strategy. When an adolescent uses a particular influence strategy during a purchase the parent majorly uses the same influence strategy to counter the claims. The findings suggest that the focal point of marketers should be on communicating the value and uniqueness of a product which are often remembered by adolescents. Marketers should come up with innovative marketing strategies which reinforces the cognitive, effective and conative state of minds in young consumers.
Keywords: observational research; adolescent and parent purchase interactions; influence strategies; cognitive; affective; conative.
Ranking the indicators of open innovation adoption based on NPD factors
by Arash Shahin, Elham Mahdian
Abstract: The purpose of this study is to rank the indicators of open innovation adoption (OIA) based on new product development (NPD) factors using fuzzy TOPSIS method. The indicators of OIA include absorption capacity, dimensions of innovation, material factors, organisational factors, individual factors and environmental factors and the NPD factors include technological, marketing, supportive, intra-organisational, commercialisation, product development team and modes of innovation. Fuzzy TOPSIS method has been employed for ranking the indicators. Foolad Technic International Engineering Company (FTIEC) as a consulting company in Isfahan has been selected as the case study. Findings imply that 'environmental factors' has the first rank among the indicators of OIA.
Keywords: New Product Development; Open innovation adoption; Fuzzy TOPSIS; Prioritization; Ranking.
Influence of mobile network service quality on M-commerce adoption: a research model
by Kirti Sharma, Pankaj Madan
Abstract: The purpose of this paper is to identify the dimensions of mobile network service quality which influence the online customers for m-commerce adoption. This theoretical paper offers a conceptual framework for the mobile network (4G) by proposing six service quality dimensions and also took two mediating variables which also have their possible sub-dimensions. The identified mobile network service quality dimensions are speed, trust, satisfaction, security, privacy and cost. This framework builds on and is integrated with the TAM model. The proposed model was tested through pilot survey of 50 students of a university, who are using mobile for commercial transactions. Findings confirm that mobile network service quality positively influences m-commerce adoption in todays world, as people are more concerned about technologies which have better service quality dimensions. The study also reveals that the most preferred network is 4G LTE and mostly used m-commerce portals are Paytm, PhonePe, Amazon and Flipkart.
Keywords: Mobile network; 4G; Service quality; M-commerce; Technology.
Eco-Innovation and Cleaner Production as Sustainable Competitive Advantage Antecedents: The Mediating Role of Green Performance
by Mahdi Nasrollahi, Mohammad Reza Fathi, Naghmeh Sheikh Hassani
Abstract: This main purpose of this study is to examine the relationship between eco-innovation (EI) and cleaner production (CP) variables and sustainable competitive advantage (SCA) with the mediating role of green performance (GP). In this study, data are collected from 196 Iranian SMEs using an email survey. The proposed hypotheses are tested using structural equation modelling (SEM). The results indicate that the EI and CP are related in different ways to the SCA in a firm. A positive relationship is observed between EI and GP and also between CP and GP. The results also show a sequential positive relationship from EI and CP via GP to the SCA of firms. Managers can use the findings to monitor and influence the EI and CP in a firm to increase overall firm green perform GP and finally achieve SCA. Earlier studies have shown a positive relationship between eco-innovation, cleaner production and firms performance. However, the green performance and business sustainable competitive advantage were neglected.
Keywords: Eco-innovation; cleaner production; sustainable competitive advantage; green performance; SMEs.
Dynamics of Volatility Spillovers with structural breaks in Indian Foreign exchange market
by Suresh Kashyap, Sachin Kashyap
Abstract: This research examines volatility spillovers with structural breaks in case of United States dollar (USD), Great Britain pound (GBP), Euro (EURO) and Japanese yen (JPY) of the Indian foreign exchange market from 3 January 1999 to 27 July 2018. First, the Bai and Perron test has been applied to know the structural break dates. We have found significant evidence of structural breaks in case of the respective currencies indicating one structural break in case of USD, two structural breaks in case of EURO, JPY and no structural break in case of GBP. Later on, the volatility has been checked applying the GARCH and EGARCH models on the total sample and the various sub-samples as defined by the structural breaks. In comparison to the full sample, the results of the model parameters estimates vary substantially across the various sub-samples.
Keywords: Exchange rate; Structural Break; Volatility; GARCH & EGARCH model; Bai and Perron test; ARCH-LM test.
PROPENSITY TO ADOPT NEW TECHNOLOGIES AND ACADEMIC RESEARCH PRODUCTIVITY IN A DEVELOPING COUNTRY CONTEXT
by Asaf Rubin, Chris Callaghan
Abstract: We present and test a theoretical model of academic research productivity, considering the relationship between the adoption of certain new modes of knowledge productivity and academic research output. Technological propensity refers to the extent to which individuals seek to exploit new technological opportunities to enhance their own research productivity. We propose that there exists a positive relationship between technological propensity and research productivity, but that differences in personality, motivational values configurations and human capital investments may mediate this relationship. We empirically test theory in a sample of 457 academic respondents from nine South African universities and provide evidence that individuals who are more likely to utilise technological advances in their research are in fact no more research productive than those who do not. However, we also find that this relationship is mediated by an individuals openness to change. Implications for theory, research and practice are discussed.
Keywords: Technology; personality; motivation; human resource management; organizational behavior; science; scientific research productivity; education; academia.
Social Marketing Mix Modeling in Order to Development Sports for All
by Mohammad Reza Fathi, Ali Saberi, Mohammad Hossein Ghorbani, Ghodratollah Bagheri Ragheb, Can Deniz KÖKSAL
Abstract: The purpose of this research was to designing social marketing mix model for the development of the sport for all. The statistical population in this research was all experts in the academic or executive. The data collection tool in the first stage was interviewing and later coding and identifies themes and indicators and questionnaires codification and was used for designing and validation model. Analysis of data in the qualitative section was themes analysis. The results of the themes analysis showed that social marketing mix consisted of 6P (product, place, price, promotion, people, and physical evidence). Also the results of confirmatory factor analysis showed that model was good fit, also the identified factors were not in desirable conditions. Based on the results, Attendants of the development of sport for all and health promotion in the country with a marketing approach to sports and physical activity could use social marketing mix element In order to increase participation in sport and physical activity.
Keywords: Social Marketing Mix; Theme Analysis; Sports for All; Confirmatory Factor Analysis.
Towards Successful Agile Development Process in Software Outsourcing Environment: A Systematic Literature Review
by Muhammad Kashif Shad, Muhammad Azeem Akbar, Shahid Hussain, Fong-Woon Lai
Abstract: Limited considerations have been given to transform the agile development activities in global software development (GSD). In GSD, agile development becomes more complex due to geographically distributed teams. This study reported the factors that are important to transform the agile in GSD, using systematic literature review. A total of 30 success factors (SFs) were identified from the 75 selected primary studies. We further analyse the investigated SFs based on organisations types and organisations size with the aims to analyse the significance of identified SFs with respect to organisation types and size. Moreover, the identified SFs were mapped into six categories of the robust framework and the mapping results shows the project management is the key category of the identified factors. We believe that this study can provide a framework for tackling problems associated with agile activities in a GSD, which is significant to the success and progression of GSD firms.
Keywords: Agile development; Systematic literature review; Success factors; Agile transformation.
Mapping Employers Perspectives on Student Employability to Address Skills-Gaps in the United Arab Emirates.
by Babeet Gupta, Ruchi Agarwal, Hardeep S. Anant
Abstract: Though employability of graduates has a direct correlation with their skill sets, yet, often there is a profound disconnect between the skill sets that employers want and the ones that job seekers possess. The current study aims to investigate this issue from the perspectives of employers based in the United Arab Emirates (UAE). Eighty two leading employers of BBA graduates based in Ajman, Sharjah and Dubai were interviewed along with twenty six leading employers of MBA graduates. A theoretical framework, tailored to address the specific skills-gaps that prevail in the region, as well as to anticipate and address the skills and competencies that might be required in the future has been constructed. This paper provides new theoretical insights that addresses the skills gaps which exist in United Arab Emirates. The findings of this study will help the education providers in the region to design strategies to enhance the employability of their graduates.
Keywords: Employability; Skill-gap; Future skills; Employers perspective; Theoretical framework; skill development.
Innovation through Technical Alliances: An Assessment of a High Technology Industry using Instrumental Variable Method
by Samraj Sahay, Rupali Khanna
Abstract: This paper examines the impact of technical alliances on firms' ability to innovate, measured by number of product and process patents filed, and investigate the motivating factors for filing patents in different regions using panel data and instrument variable method. Data for the period 2000-2013 for the Indian pharmaceutical firms representing high technology industry has been used. We find strong evidence of the impact of technical alliances in enhancing knowledge creation leading to innovation by pharmaceutical firms in India. Findings reveal that firm's strategies and motives have significant influence on destination of filing patent. The study highlights the importance of strategic alliances on innovation at the firm level, and the significance of related national policies.
Keywords: Innovation; Strategic alliances; Patents; Indian pharmaceutical industry; R&D; Panel regression; 2SLS.
The impact of corporate social responsibility on word of mouth through the effects of customer trust and customer commitment in a serial multiple mediator model
by Syed Azamussan, Shanmugam Munuswamy
Abstract: This study aims to understand the impact of corporate social responsibility (CSR) on word-of-mouth (WOM). A serial multiple mediator model test was employed to investigate the influence of CSR on WOM through the effects of customer trust and customer commitment in isolation as well as in serial. Furthermore, pairwise comparisons between the specific indirect effects were calculated in order to determine which specific indirect effect has a larger influence on CSR-WOM relationship. The survey questionnaire was used to collect 295 responses in the national capital territory of Delhi, India. The total, direct, and indirect effects of the model were estimated using the PROCESS macro for SPSS. The results supported the serial multiple mediator model. The theoretical and managerial implications of the findings were discussed.
Keywords: customer commitment; CSR; serial multiple mediator model; PROCESS; SPSS; customer trust; WOM.
Analysis of the use of Performance Evaluation theoretical foundations in empirical studies: an investigation in publications aiming at future research questions
by Vinicius Abilio Martins, Sandra Rolim Ensslin
Abstract: This research has the purpose to identify and analyse scientific research that addresses the fragment of the literature on performance evaluation (PE) in order to identify the existence of a convergence of theoretical foundations in empirical applications to indicate a research agenda that promotes advances in this area of knowledge. The results show that less than 40% of the studies, whether theoretical or empirical, offer evidence of the concept of PE that informed the research investigation. However, it was found that, in studies that did not mention their theoretical influence, it was possible to identify elements that allowed to understand how PE was being used in investigations. In general, more than 80% of the empirical studies use processes, characteristics and functions. Some gaps have been identified, especially regarding the interaction of PE, legitimately perceived, with the behaviour of individuals, with communication, and with a specific context, proposing research questions.
Keywords: Performance Evaluation; Literature Review; Concept; Theoretical and Empirical Studies; ProKnow-C.
Return of investment initiatives in Business Process Management
by José Santos, Leandro Pereira, Pedro Sabido
Abstract: This study aims to verify the perception of business process management (BPM), namely benefits, maturity, budget in the company and qualitative factors that make it difficult to measure and to understand the relevance of return on investment (ROI). It is also intended to create a conceptual model that makes it possible to evaluate the valorisation of BPM within an organisation. The results indicate that BPM has gained higher relevance and maturity in organisations, being noticed through the high range of budget that is allocated to BPM initiatives, as well as the higher outsourcing services and internal teams. Regarding the barriers of ROIs implementation, the one which is the most common one was the top managers. This study had limitations at the sample level and for future research these limitations should be overcome with the study of the dependency between economic value added and earnings per share and BPM budget variables using ROI.
Keywords: Business Process Management (BPM); Return On Investment (ROI); Model ROI; Business Process Management Notation (BPMN); Maturity of BPM; Investment Valuation Metrics.
Dynamics of Crowd Funding and FinTech Challenges
by Jarunee Wonglimpiyarat
Abstract: The financial technology or FinTech has received worldwide attention as the technology having the potential to disrupt various industries including the financial services industry. This study explores the dynamics of crowdfunding and FinTech challenges of Thailand. The paper specifically analyses FinTech crowdfunding, the latest peer-to-peer (P2P) platform for fund transfer under digital transformation. The empirical analyses of Thailand 4.0 policy, based on the national innovation system (NIS) approach, have shown that the Thai Government plays a key role in building a crowdfunding platform to promote entrepreneurship. The Thai Government attempts to endorse Thailand 4.0 policy to drive the nation towards the value-based economy and innovation driven economy. The findings point out the barriers both at the policy and operation levels underlying the Thai entrepreneurial innovation system. The study offers insightful lessons and implications to strengthen the crowdfunding platform for promoting knowledge-intensive economic growth.
Keywords: crowd funding; FinTech; innovation system; start-ups; SMEs.
Disruptive Innovation in Saturated Indian Telecom Space: A Case of Reliance Jio
by Neetu Yadav, Kritesh Gupta
Abstract: An introduction of Reliance Jio in 2016 has disrupted the saturated Indian telecom industry, and in just six months since the launch, data consumption in India has gone up six-fold to 1.2 billion gigabytes per month, making India the largest mobile data consumer in the world. As operator claims that 100 million users in 170 days of the launch were the fastest in the world. Price sensitive Indian telecom industry experienced consolidation due to margin pressures. This article probes into the reasons for the unprecedented growth of Jio primarily from innovation angle and does it qualify to be a disruptive innovation as per the disruption theory proposed by Christensen? It is found that a late entrant in hyper-competitive telecom space brought disruption in the industry by focusing on process innovation, product and services innovation, business model innovation that has shifted from voice to data. With a PAN India 4G license, it emerged as a digital content solution provider and also qualified to be a disruptive innovation.
Keywords: Disruptive innovation; Consolidation; Indian telecom service industry; innovation; the theory of disruption.
Financial models insights of strategic R&D project investments
by Jarunee Wonglimpiyarat
Abstract: This paper analyses strategic implications of using the financial models to evaluate research and development (R&D) project investments. It also discusses the challenges of intellectual property (IP) valuation. This paper reveals how conventional financial models fail to recognise the importance of strategic positioning since there are limits in terms of using the quantified approaches to measure R&D performance. From the technology management perspective, it is argued that financial models need to be reconciled with technology strategies since todays investments have linkages with firms competitiveness in the long run.
Keywords: project investment; financial models; net present value (NPV); internal rate of return (IRR); Black-Scholes; Capital Asset Pricing Model (CAPM).
Use of Interactive Tools for Teaching and Learning Practices in Higher Education Institutions
by P. D. D. Dominic, Sadaf Hina, Khurram Shabih Zaidi
Abstract: While social media tools are seen as primarily of personal use, their embedded values for constructive collaboration cannot be discounted. Research on university students' use of analytical tools and collaborative platforms has highlighted an area for improvement in teaching and learning styles. A theoretical model, based on constructs from technology acceptance model (TAM) and external factors was built to understand the blended adoption of collaborative and analytical tools. Real-time collaboration (RTC) and interpersonal development (ID) were conceived to mark the perceived usefulness (PU) of the interactive and collaborative learning environment; while hands-on learning (HOL) and self-efficacy (SE) were postulated to influence the perceived ease of use (PEoU) of interactive and collaborative learning environment. Findings showed that these four external factors significantly contributed to the PU and PEoU constructs. PU and PEoU were further found to be significant predictors of attitude (A) towards intention to use (IU). Structural equation modelling (SEM) results are presented in this paper.
Keywords: Interactive learning; analytical and collaborative tools; higher education institutions; teaching and learning.
What Drives Customer Switching Intention in Malaysian Hotel Industry? The Hidden Link
by Farzana Quoquab, Reza Saleki, Jihad Mohammad
Abstract: One of the challenges that marketers are currently facing is to understand the impact of self-congruity and functional congruity when it comes to switching intention. The relationship between self-congruity and loyalty is well documented in previous studies. However, there are scant studies that investigated the impact of self-congruity on consumers' switching intention. Considering this, the present study examines the relationship between two dimensions of self-congruity (actual and ideal) and functional congruity with switching intention in the Malaysian hotel industry. Data were collected using survey questionnaires from customers of five star hotels in Kuala Lumpur, Malaysia. Two hundred and eight completed valid questionnaires were obtained and considered for further analysis. The data were analysed using structural equation modelling, partial least square (PLS-SEM). Results revealed significant relationships among both dimensions of self-congruity and functional congruity with switching intention. Moreover, data supported the mediating role of functional congruity in the relationship between self-congruity and switching intention. The limitations and future research directions are also discussed.
Keywords: Actual self-congruity; Ideal self-congruity; Switching intention; Malaysian hotel industry.
Entrepreneurial Parameters and Performance of MSMEs in East Java Province of Indonesia
by Vikas Kumar, Subagyo Subagyo, Gesty Ernestivita
Abstract: Micro small and medium enterprises contribute enormously to the economy of East Java province of Indonesia. However, their performance always remains a concern and must be improved. A comprehensive literature review has been carried out to identify the most significant entrepreneurial factors, contributing to the performance of the MSMEs as well the factors to measure their performance. Entrepreneurial character, learning, and competency have been identified as the most important entrepreneurial factors, responsible towards the performance of MSMEs; whereas the growth in sales, profit, assets and employment have been identified as measures of Performance. Research uses a mix of exploratory, descriptive and causal research design to establish a relationship of contributing factors towards the performance of MSMEs in East Java Province of Indonesia. Considering all MSMEs in East Java as population, a sample of 177 MSMEs has been taken using purposive random sampling and response has been collected using a structured questionnaire. Structural equation modelling (SEM) has been carried out to analyse the relationship between the causes and measures of the performance of MSMEs. AMOS 20 programme has been used for data analysis.
Keywords: Entrepreneurial Characteristics; SMEs; MSMEs; Industry Performance; Srtuctural Equation Modeling.
The mediating role of parental mediation in the relationship between media use and materialism
by Manisha Behal, Pavleen Soni
Abstract: The present research endeavours to firstly examine and compares the direct relationship of materialism initiated by television and internet use and secondly, as how use of multiple parental mediation strategies simultaneously mediate the effect of TV and internet on cultivation of materialism among youth. The findings of the present study reveal that media to inculcate materialism in youth but the magnitude of the impact of television is stronger in promoting materialism as compared to internet among youth. Besides, the results of parallel multiple mediation models reveal that co-viewing and restrictive styles of parental mediation fully mediate the relationship between TV exposure and materialism, while, internet exposure was partially mediated by path that involved active co-use and monitoring styles of parental mediation styles. The role of parents endorses in the present study could help children in developing their attitude towards media content and enable them to become mature media users.
Keywords: Youth; Media; Materialism; Parental mediation; India.
Understanding sustainability and competitiveness in the Indian air cooler industry: A Case of Symphony
by Gurpreet Kour, Priyanka Joshi
Abstract: Sustainability has become one of the most powerful tools of shaping industry dynamics. This study aims at understanding the aspects of firm competiveness and key dimensions of sustainability in the air cooler industry in the Indian context. Using the case of Symphony, authors have adopted the 'triple P' framework and proposed an additional pillar of portfolio expansion for business diversification. Systematic review of literature and multiple data points allowed for thick description of the case. This study reveals the one product strategy of Symphony would call for diversification in long run. Symphony needs to achieve wider portfolio to enhance market visibility and expand addressable market through alliances that would also overcome challenge of seasonality. By integrating innovation perspective and internationalisation, this study provides initial foundations to build new knowledge and reflect upon for future research.
Keywords: sustainability; Triple P framework; symphony; air cooler industry.
A Random Extraction Method with High Market Representation for Online Surveys
by Takumi Kato, Noriko Kishida, Takahiko Umeyama, Yuexian Jin, Kazuhiko Tsuda
Abstract: Due to their superior pricing and collection speed when compared to other survey methods, there is significant demand for online surveys in market research. However, online surveys have been reported as being biased. The problem we recognise in this research is that no method to improve accuracy in online surveys has been proposed, even though many types of research on bias have been reported. There are three hypothetical requirements for improving precision: 1) being able to cover the entire population; 2) being able to conduct random sampling; 3) being able to obtain responses without incentives. As a result of examination for the Chinese market, it became clear that the new investigation method satisfying the hypothesis is more accurate than the traditional online panel survey.Due to their superior pricing and collection speed when compared to other survey methods, there is significant demand for online surveys in market research. However, online surveys have been reported as being biased. The problem we recognise in this research is that no method to improve accuracy in online surveys has been proposed, even though many types of research on bias have been reported. There are three hypothetical requirements for improving precision: 1) being able to cover the entire population; 2) being able to conduct random sampling; 3) being able to obtain responses without incentives. As a result of examination for the Chinese market, it became clear that the new investigation method satisfying the hypothesis is more accurate than the traditional online panel survey.
Keywords: marketing research; online survey; market representativeness; random extraction; RDIT; china; automotive market; cultural map.
Corporate Governance in Saudi Arabia: What Happens to Firm Value When the Board of Directors and Ownership Structure Interact?
by Hanan Alhussayen, Ridha Shabou, Imed Medhioub, Durga Prasad Samontaray
Abstract: The ownership structure can strengthen or weaken the monitoring functions of the board. Therefore, it is intended in this article to analyse how the complexity of the ownership structure affects the relationship between intensive board monitoring and firm value. The study covers all the firms listed in the Saudi stock market, except the firms listed in the banking and insurance sectors, over the period 2008 till 2013. The results of the analysis reveal that the direct ownership of large shareholders in non-complex structures and the joint ownership between the government and family owners and individual investors both complement the monitoring functions of the board. Further the indirect ownership of ultimate owners in complex structures weakens the board monitoring intensity.
Keywords: Intensive Board Monitoring (IBM); Agency Theory; Board of Directors; Ownership Structure; Board Independence; Direct Ownership; Indirect Ownership; Joint Ownership; Intensive Board Monitoring.
Innovation Strategy and Network Capability as Marketing Innovation enablers
by BRUNA COSTA, Simone Didonet
Abstract: The aim of this paper is to verify the influence of innovation strategy and network capability on marketing innovation. Data obtained from a survey with 131 small and medium firms from the cosmetic industry in Brazil were analysed using PLS-SEM technique. The results confirmed the influence of both antecedents, i.e., innovation strategy and network capability. Furthermore, the findings showed that small and medium enterprises are more innovative in marketing than micro firms are. Besides, network capability showed slightly stronger impact in marketing innovation than innovation strategy. This can be explained by considering characteristics of the sector, which exhibits high dependence on suppliers, distributors and clients. This study contributes by adding evidences, which link the managerial perspective of innovation to marketing innovation instead of considering the usual linkages between firm performance and product innovation. Thus, firms who want to foster marketing
innovation find evidence of the factors that favours marketing innovation incidence.
Keywords: marketing innovation; innovation strategy; small firms; cosmetics; network capability.
State of the Implementation of the Value-Based Pricings Principles in Portugal
by José Santos, Leandro Pereira, Henrique Centeno
Abstract: In an increasingly competitive business world, companies need to adapt and make their strategies meet the clients needs and so, it is important to consider the customer perceived value upon establishing the strategies to implement in the definition of their services and products values. Therefore, it is of the utmost importance to adopt the value-based pricing as a pricing strategy, as the guideline of this strategy for the definition of services and products is the customer perceived value in order to gain competitive advantage. This paper has the main purpose of analysing the state of the implementation of value-based pricing principles in Portugal, through a questionnaire, and to understand whether companies use this strategy or not, how they assess their costumer's perceived value and the main constraints to its use. It is possible to conclude that, even though most companies know this pricing strategy, it is the one they use the least, as the subjectivity of the customer's perceived value poses as the main obstacle to the implementation of this strategy.
Keywords: Pricing Strategies; Value-Based Pricing; Value Management; Benefits-Realization Management.
The role of customer engagement in the interrelationship process: moderating effect of customer experience
by Quynh Ngo Hai, Hoai Nguyen Thanh, Nha Ngo Pham Ngoc, Gi-Du Kang
Abstract: Marketing academics and practitioners have recognised that customer engagement is an important tool that enhances the long-term relationships between customers and brands. The present study investigates the iterative relationships between customer engagement and related marketing constructs. Discovery of the importance of customer engagement was conducted in the context of Vietnamese restaurants. We find that perceived value and customer loyalty is causes and also outcomes of customer engagement. Moreover, the influence of customer engagement on perceived value is the strongest and that for the relationship between satisfaction and customer is the weakest. Also perceived value impact customer engagement only higher-experience customer, meanwhile, the relation between satisfaction/loyalty and customer engagement were moderated by both higher- and lower-experience customer. Thus, an important contribution of the research was to provide knowledge of customer engagement through demonstrating the repetitious nature of the relationships among customer engagement and these construct in a comprehensive integrated model.
Keywords: customer engagement; perceived value; customer loyalty; customer satisfaction; customer trust.
An Inquiry on Knowledge Management in Third-party Logistics Companies
by Siti Norida Wahab, Nur Azirah Mat Radzi, Nurhidayah Bahar
Abstract: This paper aims to explore the perception towards the importance of internal knowledge for business activities that can be associated with knowledge management (KM) and the application of tools to aid KM from a managerial perspective. A qualitative research approach was adopted by conducting in-depth case studies in three third-party logistics (3PLs) companies located in central Malaysia, offering most of logistics services and serving a large number of clients. This study employed first cycle, second cycle and in vivo coding as the data analysis techniques. Generally, this study provides insight about KM awareness, practices and obstacles in 3PLs companies in Malaysia. The findings of this study have significant implications for both academicians and the 3PLs organisations to further explore the theories, practices and the implementation of KM in similar organisations. Future studies may want to investigate the tools and technology that can help to support the KM practices among 3PLs organisations.
Keywords: knowledge management; third party logistics; KM awareness; KM practices; KM importances.
Systemic complementarity, an integrative model of cooperation among small and medium-sized tourist enterprises in Mexico
by J. Yvette Sánchez-García, J. Enrique Nunez-Rios, Carlos López-Hernández
Abstract: This article explores cooperation among small and medium-sized tourism companies as a way to adapt better to their context because the lack of organisation and control affect their equilibrium and life cycle. The systemic complementarity was explored to maximise responsive and adaptive capabilities considering heterogeneity in these companies. The viable system approach was adopted to treat conflictual relations in these companies; in that sense, the viable system model was applied to develop coherent relationships, foster collaborative interactions and seek equilibrium. The functions and communication processes in the model distribute necessary information to enrich management and operations considering the environment. Also, the culture and interaction among actors foster ownership and engagement to achieve viability. Finally, through organisational cybernetics, it is attempted to contribute to strengthen these organisations and help them to identify their opportunities as a whole.
Keywords: Viable System Model; heterogeneity; SMEs; organisational relationship; enterprise cooperation.
The influence of organizational and individual factors on organizational Innovation with moderating role of Innovation orientation
by Mohammad Swaiess, Mohammad Ali Yamin
Abstract: This study examines the influence of innovation factors (process innovativeness, behavioural innovations, strategic innovativeness) and organisational factors (organisational rewards, top management support) on organisation innovation. The present study extends the organisation innovation model and outlined moderating effect of innovation orientation between organisation innovation and organisation performance. For data analysis, structural equation modelling (SEM) was used. Findings showed that altogether behavioural innovativeness, process innovativeness, strategic innovativeness, top management support, organisational rewards, enjoyment and knowledge self-efficacy explained R2 79.3% variance in organisational innovation. The predictive relevance Q2 of the model was checked. Results of the blindfolding procedure revealed that organisation innovation had Q2 0.579 which is substantial. Effect size analysis (f2) revealed that enjoyment in helping others and organisation innovation were the most important factors to determine organisation performance. Practically, this study suggested that managers need to focus on organisation innovation and strategic innovativeness factors in order to enhance the organisation performance.
Keywords: Organization Innovation; Process innovativeness; Behavioral Innovativeness; Strategic Innovativeness; Top management Support; Enjoyment in Helping others; Structural Equation Modeling.
A Systemic Approach to Self-management in SMEs. Case: Mexican Lodging Organisations
by J. Enrique Nunez-Rios, Manuel Soto-Pérez, J. Yvette Sánchez-García, Omar Rojas
Abstract: Small and medium-sized lodging companies strongly depend on their collaborators to achieve their objectives and to be competitive. However, limitations in coordination and control mechanisms affect aspects such as primary operations, the self-management capability in the working teams and permanence in the sector previously mentioned. This article adopted the systemic approach, and under this perspective, qualitative and quantitative techniques were integrated. In this sense, the soft systems methodology was used to express a construct that suggests different relations as an alternative solution to the expressed problem. This construct was validated using partial least square path modelling. The results suggest that the proposed interactions can promote self-management in the companies under study. The implications of using the systemic approach require moving from a functionalist approach to an integral one while paying close attention to addressing human capital issues.
Keywords: Human Capital Management; Systems thinking; Soft Systems Methodology; PLS-PM; SMEs; Hospitality sector.
The Idea Innovation Network model: The Case of the INDI-Sa
by Leandro R. C. Bonfim, Sandro A. Gonçalves, Andréa P. Segatto, Márcio Jacometti
Abstract: The purpose of this article is to study how a successful idea innovation network in the field of molecular diagnosis for public health in Brazil was structured in six functional research arenas. We also aim to operationalise it by analysing its shape and connectedness based upon a qualitative case study supported by social network analysis of documentary and archival data. Our evidence suggests that the idea innovation network model was predictive of innovation and technological development, presenting connectedness within and between arenas. We extend the model by finding that the structure of relationship within arenas is not the same as of between arenas, with the former being composed of stronger ties and closer networks, and the latter formed by sparser networks of relationships connected by network bridges. We also contribute by showing three different stages of development of the functional research areas: consolidated, advanced development stage, and preliminary development stage.
Keywords: Research arenas; technological development; innovation; innovation networks; public health.
Does Media Influence fashion consciousness of Muslim women consumers: Evidences from the United Arab Emirates
by Sakkthivel Annamalai Manickam, Beenish Shameem, Saleem Mushtaq
Abstract: This paper focuses on finding and testing the selected constructs that influence the fashion consciousness of women consumers belonging to Islamic religion in United Arab Emirates (UAE). The study chose pertinent constructs such as cultural, social, personal and media variables and intended to find the impact of the same over target respondents, i.e., women consumers (UAE nationals) from Islamic religion. The results revealed that: 1) all the selected variables were found to have significant impact over fashion consciousness of women consumers; 2) media variables were found to have higher influence over fashion consciousness of women consumers belonging to Islamic religion, followed by cultural and social variables. The implications of the outcomes were discussed.
Keywords: Fashion consciousness; media variables; social variables; personal variables; women consumers; Islamic religion; construct analysis modeling; United Arab Emirates.
To book or not to book through IRCTC - Consumers intention to use Indian Railways Online Ticketing System
by PRESHITA NEHA TUDU
Abstract: The present paper investigates consumer's intention toward adopting internet railway ticket booking in Indian context by integrating theory of planned behaviour (TPB), technology acceptance model (TAM) and an additional construct, i.e., perceived risk. 220 usable responses were collected using snowball sampling from consumers through internet survey. Structural equation modelling was used to analyse data and to evaluate the strength of model fit. Result revealed that PU significantly influenced both, consumers' attitude and intention to use Indian railway online ticketing system. Further, PEOU was found to positively influence consumers' attitude towards online ticketing. Attitude, subjective norm and PBC significantly influenced consumer's intention to adopt Indian railway online ticketing system showing TPB can be used in predicting consumer's intention toward online ticketing system. Finally, perceived risk had significant negative influence on consumers' intention to buy ticket online. Railway management may use findings for developing policies and strategies related to online ticketing in the Indian scenario.
Keywords: Online ticket booking system; Technology acceptance model Railway; Theory of planned behavior; Behavioural intention; Perceived risk; India.
A new dimension of investment forecasting: Evidence from Thailand
by Woraphon Wattanatorn, Sarayuth Nathaphan
Abstract: This study explores three major issues in mutual fund portfolio management in one of the emerging markets Thailand. The first issue is to examine mutual fund managers ability to time market coskewness by testing whether fund managers shift portfolio exposure when market coskewness changes which could be observed from changing in beta coefficient. The second issue is whether market coskeweness helps the mutual fund managers quest for alpha (superior) portfolio return. The third issue is to examine whether mutual funds managers behaviours could be explained by the structure between bank and mutual fund relationship. Based on the analysis of 332 unique funds between January 2000 and November 2017, the results demonstrate that the good performing fund managers adjust their portfolio beta basing on changing in market coskewness. Outperform fund managers increase their portfolios beta by 8.88% more than that of bottom performing fund managers. Besides, we find that both outperformed bank-related and non-bank-related mutual fund managers demonstrate an ability to time market coskewness. However, we find that non-bank-related mutual fund outperform bank-related mutual funds which support the conflict of interest hypothesis.
Keywords: coskewness; market timing; skewness; affiliated fund; bank-related fund; mutual fund; higher moment risk.
Examining the effect of organizational innovation on employee creativity and firm performance: Moderating role of knowledge sharing between employee creativity and employee performance
by Mohammad Ali Yamin
Abstract: This study sets out to investigate the influence of organisational innovation (innovation speed, innovation quality and innovation quantity), extrinsic rewards, and intrinsic motivation on employee creativity and firm performance. We advance the body of knowledge on this subject and examined the moderating role of knowledge sharing between employee creativity and employee performance. Data was collected from employees working in Saudi public sector. For empirical findings structural equation modelling (SEM) was applied. The results show that employee creativity was jointly predicted by organisational innovation, extrinsic rewards and intrinsic rewards and explained R2 66.5% variance in employee creativity. Therefore, firm performance was predicted by employee creativity and showed R2 60.5% variance in firm performance. Furthermore, this study confirmed the moderating role of knowledge sharing between employee creativity and employee performance such that the positive relationship between employee creativity and employee performance will be stronger when knowledge sharing is higher.
Keywords: Organizational Innovation; Extrinsic Rewards; Intrinsic Motivation; Knowledge Sharing; Employee Creativity; Employee Performance; Firm Performance; Structural Equation Modeling.
Alignment in Collaborative New Product Development. Comparing Small and Large firms
by António Moreira, Filipe Silva
Abstract: This paper aims at investigating how alignment is performed by small and medium-sized enterprises (SMEs) and large firms and its impact on collaborative new product development (CNPD). Also, this study considers the influence of innovation on inter-firm alignment. This study was performed through six in-depth interviews. Case studies were used to describe the reality of study. The results show that the greater intensity of alignment stems from the sharing of strategic information between firms involved in the initial phases of CNPD, influenced by the trust and commitment created in the supplier-client relationship when generating radical innovation. Also, results show that the larger intensity of alignment in CNPD is not influenced by firm size, despite being greater in the reality of large firms. This study complements the existing literature on alignment by investigating how firms align upstream according to their size. Likewise, this study contributes to reduce the knowledge gap about the influence of innovation generated in CNPD on the intensity of alignment.
Keywords: Alignment; Collaborative New Product Development; New Product Development; Integration; SMEs; Large Firms.
How Individual, Job and Working Environment Characteristics Effects Employee Performance in Indonesian State Employment Agency
by Rhian Indradewa, M. Ali Iqbal, Rinanda Ayu Octaviani
Abstract: The objective of this paper was to examine the effect of individual characteristics, job characteristics, and working environment characteristics on employee performance at the Indonesian State Employment Agency. The research conducted used primary data from 358 respondents through questionnaires, direct observation of the object under study and a review of the literature. The method of analysis used quantitative data to test the level of significance of the effects of individual, job and working environment characteristics on employee performance at the Indonesian State Employment Agency. The overall results showed that individual, job and working environment characteristics, either partially or simultaneously positive and significantly impact the performance of Indonesian Government employees.
Keywords: individual characteristics; job characteristics; working environment characteristics; employee performance.
Study of regional innovation ecosystem based on the Big Data intellectual analysis
by Leyla Gamidullaeva, Alexey Finogeev, Sergey Vasin, Kirill Lychagin
Abstract: The article is aimed at studying regional innovation ecosystems on the basis of intellectual analysis of data on firms' innovative development. The authors developed a methodology for modelling and exploring the innovative potential and investment appeal of regional firms. The goal of the proposed methodology is to reduce transaction costs on innovative actors' interaction and to increase the effectiveness of their innovation activities. To achieve the research objective, it is necessary to solve the tasks of collecting data on innovation activities of enterprises in the regions, to develop methods for assessing their innovative potential, to synthesise forecasting models of innovative development. The methodology utilises the tools of the informational and analytical platform with the flow architecture of the data collection and integration system and the convergent mechanism for big data processing. The objective is to support decision-making and management of innovative processes in the regions.
Keywords: innovation system; innovative activity; innovative potential; investment appeal; transaction costs; cyber-social system; intellectual analysis; big data; cluster analysis; benchmarking analysis.
Robotic Pharmacies Potential and Limitations of Artificial Intelligence: A Case Study
by Gouher Ahmed
Abstract: This study evaluates the robotic pharmacies as one of the latest smart technologies adopted in the hospitals of the United Arab Emirates, an evolving global healthcare hub. Three government hospitals were investigated with the 'makes' of same robot pharmacy Omnicell German Co. and compared with the robot pharmacy named UCSF Medical Center pharmacy being used in San Francisco to investigate the differences if any between the two robots. The findings reveal robotic pharmacy results in the cost and error reduction, decrease in patient waiting time and increase in service delivery efficiency. Artificial intelligence (AI) can provide an opportunity for more significant benefits to the robotic pharmacy. The study suggests that it is essential to take substantive steps towards the enhancement of AI in robotic pharmacy, which the authorities in the UAE, known for its technological dynamism, may take due cognizance in the course of time.
Keywords: Robotic Pharmacy; Artificial Intelligence; Electronic prescribing; Automated dispensing robot; Benefits; Dubai; UAE.
Employee Turnover Intention in the Milieu of Human Resource Management Practices: Moderating role of work-life balance
by Nivetha Santhanam, Ramesh Kumar, Vaijayanthee Kumar, RAISWA SAHA
Abstract: This study has been carried out in the pursuit of exploring key human resource management (HRM) practices and work-life balance in the Indian hospitality industry in relation to its impact on frontline employee's turnover intention. A total of 271 responses were collected from frontline employees through questionnaire. Using partial least square (PLS) path modelling the hypotheses were tested. Results indicated that better perception of HRM practices has negative influence on frontline employee intention to quit. Work-life balance acts as a significant moderator in the relationship between certain HRM practices namely training, career growth opportunity and compensation and turnover intention.
Keywords: Employee Turnover Intention; Human resource management practices; Work-life Balance; Hospitality Industry.
A critical perspective on Gender and Paternalistic leadership in China
by Alejandro Martin Sposato
Abstract: Women have made significant social advancements in recent times in China, but as in most of the world they still face barriers to leadership positions. This is even (re)presented in the most popular indigenous Chinese theory of leadership: paternalistic leadership (PL). As a theory, PL overlooks the potential of women leaders. Acknowledging what may be understood as epistemological sexism, this article critically analyses PL as the dominant theoretical framework for the study of leadership in China. Gender bias inherent within the theory, and even its name. This is identified as a key weakness for its application. The use of a postcolonial feminist leans to address this gender bias is introduced, applying concepts like othering, norm, and essentialisism. This article highlights the utility of postcolonial feminism to PL studies by introducing a conceptual toolkit for future researchers.
Keywords: paternalistic leadership; postcolonial feminism; gender.
How designers benefit from free 3D design sharing
by Annastiina Rintala
Abstract: 3D printing has been described as a technological revolution, and it has already changed the way how some low-demand items are designed, produced and delivered to the customers. The threshold for new players entering the 3D business is lower than ever; the lowering costs of printers and the availability of free planning software provide new opportunities for entrepreneurs. However, at the same time, the availability of free 3D designs has exploded, and there is an enormous selection of them available. This raises questions: what kind of designs in particular are being uploaded and downloaded, and can the designers benefit financially from sharing their work for free? Based on former literature, this paper identifies four different strategies how to benefit financially from free 3D design sharing. By analysing the data gathered from Thingiverse, the largest free 3D design repository, it describes how these different strategies realise in the case of Thingiverse.
Keywords: design; additive manufacturing; 3D printing; personal 3D printing; maker movement; sharing economy; distributed manufacturing; open innovation; online communities.
Investigating actors and enablers of innovation using a service ecosystem lens: A modelling approach
by Sanjai K. Parahoo, Sabiha Mumtaz, Madhavi D. Ayyagari, Mohammed Al Khazraji Al Khazraji, Heather L. Harvey
Abstract: The study developed a conceptual model of service innovation viewed through a service ecosystem lens, and empirically validated the model using data gathered from 334 managers in the tourism industry of the United Arab Emirates. A mixed methods approach was used. Three significant factors emerged as direct antecedents of innovation, namely dyadic interactions between: customers and employees, the firm and its partners, and the firm and its competitors. Further, two 'enablers', technological and organisational support, reinforced these interactions. This study contributes to the emerging literature in two ways
Keywords: Service innovation; service ecosystem; value co-creation; interactions; technological factors; organizational factors.
How to enhance the success rate of new products in the market
by Maha Yusr, Sany Sanuri Mohd Mokhtar, Maruf Gbadebo Salimon, Waida Fauzi
Abstract: New product development is one of the performance aspects that needs to be carefully supported. Due to the high risk related to new product performance in the market, which, in extreme cases, might end the life of the company, companies need to work to enhance the possibilities of success before going a step further to create a market niche. Therefore, this study attempts to tackle this issue and proposes a model to enhance new product performance among manufacturing companies in Malaysia. The model proposes that customer knowledge management and learning capabilities are processes that boost new product performance. The sample size was drawn from the FMM list, and a total of 148 manufacturing SMEs participated in the study. The output of PLS software indicates that all hypotheses were supported and accepted. Further discussion and recommendations for future studies are provided in the last section of the study.
Keywords: New Product Development; Organizational Learning; Customer Knowledge Management; SME Manufacturing Companies; Partial Least Squares.
The progress of digitalization in Mexico: effects on the institutional structure
by Federico Stezano, Monica Casalet
Abstract: The purpose of this research is to discuss how industrial and innovation processes in Mexico address the new challenges of the current industrial revolution (Industry 4.0) on production, work practices, public-private collaborative research and the creation of new relational and production capabilities. The work uses data obtained from a questionnaire applied to qualified informants of firms and intermediary organisations in Mexico, looking for their perspectives on the productive incorporation of new digital technologies. The analysed organisations were selected through a theoretical sample (not statistically representative). The analysis carried out takes precautions before the possible bias derived from the selected organisations. Our results show that the perspectives of the actors of the Mexican innovation system highlights serious limitations in terms of technical and organisational skills of firms to incorporate digital technologies in production processes. The study provides a first exploratory analysis on the visions of the agents involved on the technical and organisational challenges of the new digital technologies. Additionally, this paper provides new analytical inputs to reflect on the potential opportunities of the Mexican firms to adopt these new technical trends and institutional and governance critical aspects for a debate about a national agenda of new industrial and innovation policies.
Keywords: Digitalization; Mexico; Industry 4.0; Innovation policies; Institutions; Technological convergence; Industrial policies.
Ownership Structure and Capital Structure: A Panel Data Study
by Saurabh Chadha, Himanshu Seth
Abstract: Capital structure and ownership structure are two important concerns of overall firm's management. This paper studies the impact of ownership structure on the capital structure of the Indian manufacturing firms. The sample with a size of 1,150 manufacturing firms listed on Bombay Stock Exchange (BSE) of India and period of ten years from 2007 to 2016 has been deployed for purpose of the study. Panel data fixed effect model has been applied to test the relationship between capital structure and corporate governance factors. It was found that the ownership structure affects the capital structure decisions of the Indian manufacturing firms. Likewise, control variables like tangibility, age, growth, profitability and size are found to be significantly correlated with the firm's financial leverage. Thus, the findings of the study would enrich the literature on capital structure and comprehend the importance of ownership structure for the management of long-term funds.
Keywords: Capital Structure Financial Leverage Ownership Structure Corporate Governance Panel data.
WHY HAVENT MINIMILLS DISURPTED THE INDIAN STEEL INCUMBENTS?
by CHAKUNNATH MADHUSUDAN, Panneerselvam Ramasamy
Abstract: The theory of disruptive innovation successfully explained how incumbent integrated steel plants in the US were toppled by entrants using the disruptive minimill technology using steel scrap. The post liberalisation Indian steel sector has been dominated by new steelmakers, many of them using latest minimill technologies. Yet these entrants have not been able to dislodge the Indian integrated steel plant incumbents. Our research finds crucial differences between the evolution of the Indian and US Steel sectors. We find that availability of steel scrap is crucial for minimills to become a disruptive technology, which is lacking in India at the moment. We predict the disruption of Indian incumbents if they ignore steel scrap input technologies in the coming years.
Keywords: Disruptive Innovation; Minimills: Indian Steel Industry; Scrap.
Machine Leaning Solution based on Gradient Descent Algorithm for Improved Business Process Outcomes
by Ivana Dimitrovska, Toni Malinovski, Dane Krstevski
Abstract: This study aims to provide guidelines that can help organisation identify preconditions before they can employ machine learning, as well as provide evidence that machine learning can be used to improve business process outcomes. It considers supervisory learning as a business learning strategy, and employs machine learning solution based on gradient descent algorithm in large enterprise company in North Macedonia. The solution was designed to streamline the business process, automate the activities, and provide resilience to employees' subjectivity, wrong decisions, and human errors. The machine learning solution was used in production for ten months, including period of changes in the business process, and its average accuracy was 95.018% compared to the employees' decisions. Hence, it verifies the appropriateness of the chosen approach, with predictive accuracy that can be meaningful in practice. Although it is a specific case study, it provides valuable information that organisations can use while undertaking similar initiatives.
Keywords: machine learning; linear regression; gradient descent algorithm; business process improvement.
Factors Influencing Consumers Adoption of Internet of Things (IoTs): An Empirical Study from Indian Context
by Mosab Tabash
Abstract: This study aims to find out the impact of safety, status, cost, and convenience on the consumer's awareness regarding internet of things (IoTs) as well as the consumer's adoption of internet of things (IoTs). The population of the study is the total number of students of Aligarh Muslim University in which the sample size of 310 students has been taken for the study. Exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) is applied for testing reliability and validity. Also, structural equation modelling (SEM) is used for testing the hypotheses of the study. The results reveal that the students have a positive attitude of awareness in the case of the cost of IoTs devices while they have a negative attitude towards awareness regarding safety, convenience and status. Besides, the results show students' positive attitude of adoption in case of convenience, and status.
Keywords: IoTs; Internet of Things; Customers; Awareness; Adoption; Safety; Status; Cost; Convenience; India.
Intangibles as Innovative Drivers for Competitive Businesses
by ILIDIO LOPES, CATARINA FERREIRA
Abstract: This paper aims to identify the impact of intangible resources as drivers of firms' performance and profitability, in the major technological firms in the world. Using information from the major technological firms for a four years economic period, a set of intellectual capital proxies were identified and regressed against the major performance and profitability indicators. The regression model embodies a set of knowledge-based resources intangible (e.g., goodwill, licenses and patents, software and R&D, and advertising expenses) and human capital proxies, aiming to identify potential disaggregated effects of intangibles those key performance indicators. Broadly, results suggest the existence of effective isolated effect for some variables, in particular for intangibles recognised in the financial reporting. Furthermore, this research also suggests that the capitalisation of intangible resources can be associated with region and corresponding accounting standards used in the preparation of the financial reporting.
Keywords: intangibles; intellectual capital; technological firms; R&D; goodwill; accounting standards.
Small Businesses Need to Heed Customers Needs and Innovate for Market Success
by Murray Millson, Marylou Shockley
Abstract: The purpose of this research is to determine how local businesses located in the small, unincorporated, rural community of Castroville in the central coast of California, USA, can innovate to achieve greater market success by reducing community monetary leakage. The source of this community monetary leakage is thought to be outshopping. This study found that outshopping by Castroville residents in communities adjacent to Castroville is responsible for a significant percentage of Castroville's residents' weekly expenditures. Recommendations based on the results of this research include making desired products available in Castroville and pricing them at a level that is clearly within the purchasing power of the Castroville residents. For Castroville residents who work out of the community, desired products must be made available in Castroville for purchase at times of the day and during the days of the week in which these residents can shop in Castroville. Our research also shows that developing innovative newspaper advertisements and utilising marketing mechanisms that focus on special sales and point-of-purchase promotions related to these desired products can help increase Castroville market demand and success.
Keywords: Innovative business and marketing decisions and policies; inshopping; outshopping; online purchases; monetary leakage; case study; field theoretical approach.
THE INFLUENCE OF EXTERNAL ENVIRONMENT, INTERNAL ENVIRONMENT, AND MOTIVATION ON COMPETITIVENESS THROUGH THE PRODUCT INNOVATION OF LASEM BATIK TULIS SMES IN INDONESIA
by Suryono Elfahmi, Grahita Chandrarin, Abdul Manan
Abstract: The purpose of this research is: 1) to analyse the influence of external environment, internal environment, and motivation on SMEs product innovation; 2) to analyse the influence of external environment, internal environment, and motivation on competitiveness; 3) to analyse the influence of product innovation on the competitiveness; 4) to analyse the influence of external environment, internal environment, and motivation on competitiveness through product innovation. The population of this study is the business owner of 120 Lasem Batik Tulis (batik tulis means hand-drawn batik) SMEs in Rembang. It consists of 82 SME members of batik cooperatives and 38 SMEs of BNI incorporated in Kampoeng BNI, Bagan Village, Rembang; all of them were selected to be the objects in this study. The result of this analysis shows that: 1) external environment, internal environment, and motivation have significant effect on product innovation; 2) internal environment has a significant effect on competitiveness while external environment and motivation have insignificant effect on competitiveness; 3) product innovation has a significant effect on competitiveness; 4) product innovation can mediate the influence of external environment, internal environment, and motivation on competitiveness.
Keywords: Competitiveness; Product Innovation; External Environment; Internal Environment; Motivation.
The Importance of Market Information Accessibility to Enhancing SMEs Indonesian Superior Financial Performance
by Nuryakin Nuryakin
Abstract: This research aims is to investigation an empirical research the influence of market information accessibility and social capital on product innovation capability to enhancing superior financial performance with financial literacy as the control variable. The study is conducted with SMEs scope of export based brass industry cluster in Boyolali, Central Java. The analysis unit is conducted with the owners or manager of export based brass industry in Central Java. The collection of data for this research was done by the use of purposive sampling. This study takes 200 respondents as its sample. The structural equation modelling (SEM) analysis is employed for model testing and hypothesis with the AMOS program. The results of this research show that market information accessibility and social capital positively significantly effect on product innovation capability and superior financial performance. This research also finds that financial literacy as a control variable to enhancing superior financial performance.
Keywords: market information accessibility; social capital; product innovation capability; financial literacy; superior financial performance.
Recent Innovation Scenario of the Brazilian Industrial Sector and its Reflections
by Claudia Cirani, Adalberto Ramos Cassia, Jose Jaconias Da Silva
Abstract: This study analysed the innovation dynamics of the Brazilian industrial sector using information published by the Brazilian Institute of Geography and Statistics in the latest edition of innovation survey
Keywords: Brazil; Innovation; Industrial Sector; Pintec.
Positioning academic partners to align with proper modes of university-industry collaboration
by Nathasit Gerdsri, Nisit Manotungvorapun
Abstract: Nowadays, many firms attempt to advance their technological capabilities by engaging with universities in various activities ranging from training programs to researcher exchanges, research contracts and R&D collaboration. The effectiveness of these activities is greatly affected by complementarity and compatibility between a firm and an academic institute. Thus, the determination of academic partners' characteristics becomes essential. This study focuses on the key managerial challenge of how to put the right academic partner into the right form of collaborative activities. By assessing the degree of complementarity and compatibility of academic partners, the analysis result can be offered in four modes of collaborations: orchestrated, assistive, attentive and mismatched collaborations. The managerial recommendations for each mode of collaboration are also provided in the discussion.
Keywords: university-industry collaboration; matching quality; positioning partners; complementarity; compatibility; decision analysis; open innovation; collaborative activities; relationship management.
TECHNOLOGY ADAPTATION IS ON ITS WAY: THE ROLE OF HIGH INVOLVEMENT WORK PRACTICE
by Daisy Kee Mui Hung, Mohammad Rabiul Rubel
Abstract: This paper investigates the influence of high involvement work practice (HIWP) regarding information sharing, management support, employee participation, reward and recognition, and training on the adaptation of Information Technology (IT) in the banking organisations in Bangladesh. Data were collected on the HIWP and technology adaptation through a questionnaire survey. Partial least square was employed to analyse the data. Results suggest that the more employees experience knowledge sharing, management support, participate in decision making, adequate reward and recognition, and training, they are more likely to adapt IT. The paper identifies and recommends HIWP as a crucial way of technology adaptation in the organisation. Implications and future research area are presented.
Keywords: High involvement work practice; technology adaptation; banking industry; industrial revolution; Bangladesh.
Identifying New Business Areas in Air Transport Industry using Patent Information
by Mohsen Shafiei Nikabadi, Habib Karimian Sani-Varjovi
Abstract: Organisations have to identify and exploit new business areas to ensure stable and continuous growth. The air transport is an important pillar of international transportation and is one of the most important economic activities for development and economic progress. In this research, 115 patents between 2000 and 2017 were reviewed to identify new areas in the air transport. After the selection of the most important criteria for the companies assessment, we used the fuzzy analytic hierarchy process (fuzzy AHP), triangular Chang method, to gain weights of criteria, and then, by the data envelopment analysis (DEA) and BCC output model, companies operating in the air transport were ranked; companies (Airbus, LTA, Boeing) earned the most points. Ultimately, through the text mining and extraction of information, products and new areas of the industry were identified that the domains and products (aircraft, airplane and jet) were more attractive to companies than other products.
Keywords: Air Transport; New Business Areas; Patent Information; Fuzzy Analytic Hierarchy Process; Data Envelopment Analysis; Text Mining.
The impact of human resource management practices on organisational performance inc construction companies in Jordan
by R. Sweis, Karam Ogla, Yousef Abdallat, Ghaleb J. Sweis, Taghrid Suifan, Rawan Saleh
Abstract: The aim of this study is to measure the impact of human resource (HR) practices on organisational performance in the context of construction companies. The population consisted of employees at all managerial levels of 16 construction companies in Jordan. From which the data was gathered through a structured questionnaire. In total 228 valid questionnaires were obtained, yielded a response rate of 67%. Multiple regression analysis was used to test the study hypotheses. The results reveal that HR practices have a significant impact on organisational performance in construction companies. Moreover, training and development, as well as performance appraisal, have a significant impact on organisational performance, while the two other practices (recruitment and selection and compensation) did not have a significant impact. The results can be used as a toolkit for revealing the strengths and weaknesses of HR practices and to formulate agile strategies to improve organisational performance.
Keywords: information technology; IT; supply chain management; SCM; information sharing; infrastructures; strategic planning; internal environment; Jordanian industrial companies; critical success factors; CSF.
Exploring Antecedents and Mediators of Thriving at Work: A Mixed-Method Approach
by Nasrin Nekooee, Ali Nasr Isfahani, Mehdi Abzari, Hadi Teimouri
Abstract: The current study aimed at designing a multi-level model of the antecedents and mediators of thriving at work at individual, group and organisational levels. In this study, thriving is defined as a "psychological state in which faculty members experience both a sense of vitality and learning at work." This study employed a mixed exploratory design. In the qualitative phase of the study, the data were collected through semi-structural interviews and analysed using thematic analysis. In the quantitative phase of the study, SEM and CFA were used to analyse the data with Amos 23. Bootstrapping method with SPSS macro was also used to evaluate the effect of the mediator variables. The results revealed that task resources and developmental resources with the mediating effect of personal resources had a significant effect on individual thriving. Social resources and team resources with the mediating effect of agentic work behaviours also had a significant effect on individual, group and organisational thriving. Additionally, cultural resources with the mediating effect of organisational resources had a significant effect on organisational thriving.
Keywords: Thriving at Work; Individual Thriving; Group Thriving; Organizational Thriving; Vitality; Learning.
Innovation Orientation and Performance in the Not-for-profit Sector
by Mark Klassen, Christopher Dobni
Abstract: Innovation is increasingly gaining attention by not-for-profits (NPOs) as their environment is becoming more competitive, complex and stakeholder driven. This objective of this research is to develop a better understanding of the association between innovation orientation and performance. This is accomplished through a survey of registered and active Canadian NPOs. The innovation orientation approach in this study has advantages given the holistic nature and inclusion of multiple innovation determinants to measure the state of innovation in NPOs. The results suggest that NPOs with high innovative orientations have a positive relationship with the performance metrics of beneficiary satisfaction, resource attraction, peer reputation, effectiveness, and optimism in meeting future objectives. In contrast, NPOs with low innovation orientations did not present any meaningful associations with the performance constructs suggesting that innovation may not have a robust impact on performance amongst low orientation NPOs.
Keywords: Innovation; NPOs; Strategy; Innovation Orientation.
The moderating role of innovation intensity between international marketing strategy and international marketing performance: Branding and commitment in international marketing
by Majeed Mansour
Abstract: This study sheds light on international marketing literature and investigates the moderating role of innovation intensity between international marketing strategy and international marketing performance. An administrative survey was conducted towards international marketing managers belongs to retail industry. Structural equation modeling (SEM) technique was used for inferential analysis. Results indicate that altogether international commitment, brand orientation, brand repositioning, control international branding activities, and congruence of marketing environment explained a substantial variance in international marketing strategy. Effect size analysis f-square showed that international marketing strategy had medium level of effect size on international marketing strategy. The research model was further extended with moderating effect of innovation intensity. Interaction effect confirmed the moderating effect of innovation intensity and indicates that the relationship between international marketing strategy and international marketing performance will be higher when innovation intensity is higher. Lastly, theoretical and managerial implications are discussed with IPMA analysis.
Keywords: Innovation Intensity; International Commitment; Brand Orientation; Brand Repositioning; Control International Branding Activities; Structural Equation Modeling.
A MODEL OF STRATEGIC COMMUNICATION FOR CLINICAL PREMISES BASED ON PERCEIVED RISK OF NCDs: A STUDY OF KOLKATA, INDIA
by SOUMIK GANGOPADHYAY, Suman Chakraborty
Abstract: Healthy lifestyle and low probability of an attack of NCDs are inextricably linked. Addressing the risk factors can become an effective and inexpensive option to combat the unfinished agenda of non-communicable diseases (NCDs). But, subjective action to prevent or mitigate a disease depends on perceived risk. So the broad objective of this study was to assess the opinion of urban patients regarding NCDs, to justify the importance of lifestyle modification and implement it by using health promotion techniques such as awareness programs to sensitise people. Five hundred out-patients of ten private super specialty hospitals of Kolkata, India were chosen as respondents who were interviewed with the help of a structured questionnaire. This study has emanated that perceived importance of information pertaining to NCDs and healthy lifestyle need to be communicated to the victims in a customised way to avoid the emergence and to arrest the progress and intensity of NCDs besides the use of medicinal support.
Keywords: Non-Communicable Diseases; Perceived Risk; Lifestyle modification; Health-care interventions; Health promotion.
The effect of innovation on the financial performance and export intensity of firms in emerging countries
by Juliano Danilo Spuldaro, Alexandre Luis Prim, Darlan José Roman, Fernando Bencke
Abstract: This study aims to analyse the effects of innovation when measured by patents on the financial performance and export intensity of firms in emerging countries. An analysis of five years' data from a multinational survey is conducted with 140 predominantly manufacturing firms from Brazil, Russia, India, and China. Our results indicate that firms from emerging countries can take benefits from innovation by leading to higher financial performance and expanding to international markets. We also found that firm size, firm age, and the educational level of employees have positive relationships with financial performance. Additionally, foreign shareholders and the educational level of employees have strong associations with export performance. Thus, these results build upon previous studies for showing innovation as an antecedent of competitiveness for emerging countries' firms.
Keywords: Innovation; patent; financial performance; export intensity; emerging countries.
INNOVATION, GROWTH AND VALUE CREATION: A STUDY OF INDIAN COMPANIES
by Aditya Jhunjhunwala, Tamal Datta Chaudhuri
Abstract: The paper examines the extent of innovativeness of Indian companies, analyses the impact of innovation on growth of these companies and assesses the relationship between innovation and value creation. The study is based on published data available from annual reports of companies. Three types of innovation are considered namely product innovation, marketing innovation and process innovation. Process innovation is derived from movement in the incremental output capital ratio of companies over two time periods. The study relates innovativeness to age, size and nature of the industry. Among other things, the paper has implications with respect to strategy formulation as is seeks to answer whether innovativeness depends on the nature of the industry, whether innovative companies in India have created value, or are they innovating to merely stay in the business.
Keywords: Product Innovation; Marketing Innovation; Process Innovation; Growth; Economic Profit; Power Curve.
Impact of Marketing-Mix, Culture and Experience as Moderator to Purchase Intention and Purchase Decision for Online Music Product in Indonesia
by Reni Dia Kusumawati, Teddy Oswari, Tristyanti Yusnitasari, Saurabh Mittal, Vikas Kumar
Abstract: This exploratory research focuses on analysing the impact of marketing-mix, culture and experience on purchase intentions and purchase decision for online music products in Indonesia. The study draws inference from consumer behaviour theories
Keywords: culture; experience; marketing mix; online music product; purchase intention; purchasing decision.
Determinants of Firms Innovation and the role of R&D Investment and Training: An Empirical evidence from Tunisian SMEs
by Abdelhammid BOUROUAHA, Samir Baha-Eddine Maliki
Abstract: The article aims to examine the determinants of a firm's innovation in Tunisia. Following changes in the business world, companies over the world are increasingly including innovation as a strategy to ensure business expansion. Using the World Bank enterprise data-survey to test the correlation between two variables: the determinants of innovation and innovation, by applying a logit and probit regression approach. The findings showed that R&D investment with other firms, training, and sector variables are an important determinant of innovation. It was however established by the study that the firm's age, size and employee variables negatively affect the chances of innovation. Equally, it was found that the same factors (investing in R&D at home, formal training) were the significant determinants of product, process, organisational, marketing or logistic innovation. Thus, the policy implications of the results recommend that firms should make significant factors as the priorities to boost innovation.
Keywords: innovation; formal training; R&D; Tunisia; logit and probit models.
Perception of Youth on Digital India
by Sunita Narang, Shalu Mahajan, Surinder Kaur, Monica Singhania
Abstract: Digital India is seen as the engine for transition of India into an empowered nation In this direction, several pro-people initiatives like MyGov, Digilocker, e-Basta, and e-Hospital have been implemented in 2015 Through a self-structured survey questionnaire, the study evaluates awareness about, implementation and utilization of, various e-services offered under the Digital India program among Delhi University students It examines the extent to which the services are being utilized and main barriers/challenges restricting its utilization The data has been analyzed using ANOVA The study reveals high level of awareness among students They believe it will improve the quality of services leading to good governance Major factors restricting its implementation include lack of computer knowledge, fear of frauds & resistance to change The study stressed on educating people about benefits & usage of Digital India The nation as a whole can move towards green and responsible governance by improving its acceptability.
Keywords: Youth perception; delhi university; e-governance; digital india program; digilocker; e-basta; ANOVA; analysis of variance; good governance; computer knowledge; e-learning.
The Global Productivity Growth and Research Productivity Declines: The (urgent) need for a
by Chris Callaghan
Abstract: Given that the first, second, and third industrial revolutions might be defined by their radical impact on productivity, and that the productivity gains promised by the fourth industrial revolution have largely failed to materialise in the productivity statistics, particularly in total factor productivity, this article discuses certain theory that predicts the next radical increase in productivity, and that suggests ways to enable it. In doing so, a proposed research agenda is made explicit, with the goal of reversing the set of global declining trends in productivity growth, research productivity, and the failure of emergent technologies to contribute to these forms of productivity. The goal of this proposed research agenda is to uncover and predict the source of the next radical increase in productivity, and given its importance, this research agenda is taken to relate to what might be usefully called the fifth industrial revolution.
Keywords: Fourth Industrial Revolution; Fifth Industrial Revolution; Innovation; Management Science Theory Development.
Measuring the effectiveness of first service encounter in public transportation: An Empirical Investigation
by Govind Srivastava
Abstract: Platform is crucial interface between commuters and public transport organisation as maximum service encounter occurs at platform. Platform services are neglected area of the research although it set the expectation of customers, gives the clue and creates the first impression about the service quality of public transport services. This study is part of comprehensive research project which was carried out to measure perception of commuters regarding effectiveness of different kinds of services delivered by Delhi Metro. In the present study, total 1,015 samples were taken from all the 160 metro stations using survey method. Qualitative research technique was used for extraction of the variables while multivariate regression analysis was employed to process the data. The result of the study depicts that updated information, the number of directional signage and cleanliness has the most significant impact on customer satisfaction while medical facility on the platform is a least important factor.
Keywords: Public transportation; customer satisfaction; service encounter; service quality; platform amenities; Delhi metro; platform services.
Academic Consulting and Innovational Output: Framework for research
by Tanmoy Roy, Pankaj Madan
Abstract: The paper investigates the types of academic consulting practices being done across the world based on the systematic review literature. The paper aims to propose a theoretical framework of academic consulting and also discusses various factors and sub-factors that influence academic consulting. Strong literature support was found for these factors and subfactors. This paper proposes several hypotheses that establish the key relationships between the factors and academic consulting and the key innovative output of the consulting method. The proposed theoretical framework exhibits how the consulting method having impacts on the institution, industry, and individual. To test the theoretical framework, we conducted a pilot survey by taking 100 respondents from academic institutions (PhD Research Scholars, Assistant Professor, Associate Professors, Professors) in four metropolitan's cities of India and also researcher who are in research and development (R&D) unit of any industry and applied chi-square test on the collected data and results validate the theoretical framework of the consulting method.
Keywords: i) Academic Consulting; ii) Patent; iii) Knowledge Transfer; iv) Contract Research.
Identity authentication based load balancing with Merkle Hash Tree for secured cloud data storage
by Jawahar M, Monika S, A. Sabari
Abstract: Cloud computing allows users to store and process the data in the cloud in a simple manner. However, cloud security and load balancing remained a demanding issues in cloud server. An identity authentication load balancing based Merkle hashing (IALB-MH) technique is introduced for the user to accesses the cloud services with unique identity (ID). Initially each cloud user sends their ID to the CS for registration. The cloud service provider checks whether the user has authenticated or not by matching the cloud user ID with the ID in CS. Therefore, a load balancing is performed by avoiding the unauthorized access to data. A Merkle hash tree is constructed to store the user data with hash values in a secured manner with minimal storage space. Experimental evaluation is carried out on load balancing efficiency, attack detection rate, space and time complexity with respect to a number of cloud users and data.
Keywords: Cloud computing; Secured Cloud Storage; Identity Authentication; Load Balancing; Merkle Hash Tree; unique Identity; Authentication attack and Flooding attack.
Understanding the Market Landscape and Consumption Behaviour: A Case Study
by Hari Lal Bhaskar
Abstract: The main purpose of this study is to get an insight regarding buying and eating habit of Pulse Candy by consumers as well as retailers perspective of selling the pulse candy. In addition, this study aimed to examine the competition and communication insights of minimum 5-6 candies; and to know about the overall comparison of pulse with other candies. A survey questionnaire was developed and total 300 questionnaires (50 consumers perspective & 250 retailers perspective) were randomly distributed to consumer & retailer participants through personal visit. Response rate was 100%. The result shows that Pulse candy holds a good position in the market and is in high demand due to its unique taste. Taste is the top priority of the consumers. It is also discovered that consumers show different behaviour & perception on the same product/item. Large portion of candy consumers are between 19-25 years due to their smoking pattern.
Keywords: Market landscape; Consumption behaviour; Communication insights; Retailers perspective; Pulse candy; Confectionery Market; Competitor Mapping; Psychological Factors; Sensory factors; conceptual model.
FOSTERING INNOVATION IN TEAMS: EXPERIMENTAL STUDY OF THE EFFECTIVENESS OF 6 MEASURES
by Philipp Ter Haar
Abstract: Fostering innovativeness in every team of a company is essential to stay competitive today. However, little is known about the real effect of measures to improve a teams innovativeness. The purpose of this paper is to test the impact of such measures to support the human ressource development. The study describe the results of a quasi-experiment with teams of a German company. A pretest-posttest control group design was used including the selection of organisational teams and the generation of measuring items and their purification by expert interviews. Findings suggest a statistically significant effect of the measures on innovativeness. The results can be used by HR managers to invest in and select effective measures to improve innovativeness of teams. The results of this quasi-experiment recommend successful measures and provides a new perspective on measuring innovativeness and extends existing frameworks for future investigations.
Keywords: innovation measuring; human resource mangement; quasi-experiment; innovativeness.
State of Art Literature Review of Sustainable Supply Chain Management: A Developing Countries Perspective
by Mohd. Nishat Faisal, Saheim Khalaf Al-Josaiman
Abstract: The major objective of the present study was to critically examine the literature on sustainable supply chain management (SSCM), with a focus on developing nations. SCOPUS and Web of Science databases were searched for relevant papers published in the past 10 years. Based on relevant criteria, 32 articles were subjected to descriptive and content analysis. The content analysis revealed five main areas: barriers to SSCM, SSC implementation, supply chain transparency, social sustainability in supply chains and emerging issues in SSCM. The literature review revealed several gaps, particularly the need for studies into SSCM within the large public sector oil and gas companies in the Gulf Region, especially given the economic importance of these companies at the global and national level. The findings were used to propose a model for future research.
Keywords: Sustainable Supply Chain Management; Literature Review; Barriers; Supply Chain Transparency; Developing Countries.
Investigating the Effect of Regional Factors on Structure of Green Supply Chain Management in Developing Technological Innovation in Manufacturing Organizations
by Kiomars Nezhadi
Abstract: While examining environmental policies in Iran, this study assessed their effect on sustainability strategies which any organization is required to adhere, and then measured their relationship with technological innovation in manufacturing organizations Iran by listing effective factors on green supply chain management To extract factors of regional green supply chain in Iran, experts of large manufacturing industries with environmental standards were interviewed in the form of fuzzy Delphi Using fuzzy Delphi, based on a questionnaire from 15 experts, factors of regional green supply chain were studied As a result, quantification of fuzzy numbers of internal environmental management, eco-design, investment recovery, customer collaboration, and Green procurement was confirmed as constituents of green supply chain and final model was structured and statistically analyzed based on these five factors To study hypotheses, structural equations modeling was used In conclusion, the suggested model consisted of three hypotheses and ten sub-hypotheses Structural equation modeling with
Keywords: technological innovation; fuzzy Delphi; green supply chain; environmental problems.
The management of job autonomy in a fintech: the employees point of view
by Ana Luiza Szuchmacher Verissimo Lopes, Adriana Victoria Garibaldi De Hilal
Abstract: The present study examined the perceived job autonomy of technology professionals working full time in an innovative workplace. For that, it was conducted a single case-study in a Brazilian Fintech company. All the participants reported having high levels of autonomy, as well as considered autonomy as an important aspect for their motivation at work and to innovation. The control of employees' activities and initiatives is accomplished through soft mechanisms such as organizational culture, communication, and orientation. These mechanisms are not contradictory to the self-perception of autonomy, quite the contrary; they are perceived as practices that promote autonomy.
Keywords: job autonomy; intrinsic job motivation; fintech; innovation; organizational culture; control; Brazil.
Rural Banks Efficiency in Bali Province Indonesia in the Era of High Competition and Financial Technology
by Mokhamad Anwar, Sulaeman Nidar, Ratna Komara, Layyinaturrobaniyah Layyinaturrobaniyah
Abstract: This is a study of the estimation of rural bank efficiency in Bali Province Indonesia in the new era of financing policies on micro and small businesses and the development of financial technology during the period of 2012-2017. The study employs data envelopment analysis in estimating the efficiency of those rural banks in the region. The findings of this study reveal a decrease in the average technical efficiency of rural banks in Bali over the period. Local Government-Owned Banks experienced a greater decline than Private Banks. Inferential findings reveal that bank profitability, loans, operating costs, general and administrative expenses, bank size, and inflation rates are important factors in explaining the performance of rural banks efficiency in Bali Indonesia. These findings bring several implications for rural banks management to consider establishing internal policies as well as anticipating the environmental variable in terms of the inflation rate in increasing their technical efficiency.
Keywords: Rural banks efficiency; high competition; financial technology era.
Enhancing competitiveness by Innovative Inventory Pooling System (IIPS) for multi retailers
by Lilawadi Phatanarajata, Dr.Sukree Sinthupinyo, Dr.Thira Chavarnakul, Achara Chandrachai
Abstract: The main objective of this research was to optimise responses to random demands from multiple locations during appropriate periods and it also attempted to ensure opportunity cost of lost sales was minimised. The simulation model represented the inventory levels of sports retailers. Employing Monte Carlo Simulation (MCS) integrated Microsoft
Keywords: Inventory Pooling; Transshipment; Lateral Transshipment; Monte Carlo Simulation; Opportunity cost of lost sales; Service Level; Multi retailers.
Salesmen motivation in Pharmaceutical Industry in India
by G. YOGANANDAN
Abstract: The pharmaceutical industry plays a vital role in the well being of the society through development and delivery of drugs to hospitals, governments, research laboratories The sales employees are critical for providing quality service to all stakeholders Their motivation is the key to the success or failure of a pharmaceutical organization as motivated employees directly and indirectly contribute to the development and growth of organizations The primary objective of this research is to find out the factors that motivate salesmen working in the pharmaceutical industry A suitable questionnaire was framed to gather the data from 250 salesmen working in the five districts of Tamilnadu The motivational variables are taken the Herzberg's two factor theory The study revealed that growth opportunities available in the pharmaceutical industry is the most important motivational factor (satisfier) and job security is the most important maintenance factor (dissatisfier).
Keywords: India; Medical representatives; Motivation; Pharmaceutical sector; Pharma companies; Salesmen; Satisfaction.
The moderating role of Innovation valance between adoption and actual use of E-government services: An Extension of DeLone and McLean information success model
by Yanal Kilani
Abstract: The present study investigates e-government services adoption with innovative and services quality factors An amalgamated research model is developed with the help of two well-known theories namely diffusion of innovation theory (DOI) and Delone and McLean (D&M) information success model For inferential data analysis structural equation modeling (SEM) approach is used Findings revealed that intention to adopt e-government services is jointly predicted by information quality, system quality, service quality, compatibility, innovativeness, computer self-efficacy and explained R^2 76 1% variance in intention to adopt e-government services The moderating role of innovation valance is confirmed between user intention and actual user of e-government services Effect size analysis ?(f?^2) revealed that system quality is the most influential factor to investigate user behavior towards adoption e-government services Finally, it is suggested that managers and policy makers should focus on system quality, user intention to adopt, compatibility, innovation valance and information quality to enhance actual use of e-government services.
Keywords: Innovation Valance; Diffusion of Innovation; DeLone and McLean; E-Govt Services; Structural Equation Modeling.
Investigating the impact of innovation on organizational performance given the mediating role of organizational culture and the moderating role of market demand
by Shermineh Ghalamkari, Ali Kazemi, Ali Shaemi Barzoki, Hadi Teimouri
Abstract: This study aimed to investigate the impact of product innovation on organisational performance, taking into account the mediating role of organisational culture and the moderating role of market demand in tourism agencies of Isfahan province in Iran. The required data has been collected based on the research model through a questionnaire distributed among the sample population, and structural equation modelling has been used to examine the relationship between variables and test the hypotheses. The result showed that all five hypotheses were confirmed at 95% confidence level. In other words, according to the first hypothesis, product innovation affects organisational performance. According to the second hypothesis, product innovation has a significant effect on organisational culture. According to the third hypothesis, organisational culture has a significant impact on organisational performance. According to the fourth hypothesis, market demand as a moderating variable has a significant effect on the relationship between product innovation and organisational performance. According to the fifth hypothesis, market demand as a moderating variable has a significant effect on the relationship between product innovation and organisational culture.
Keywords: product innovation; organizational performance; organizational culture; market demand.
Strategic Thinking in Professional Environment: A Review of the Literature
by Sanjay Dhir, Swati Dhir, Veethica Smriti
Abstract: Strategic thinking is significant for organizations to ensure sustainability in the competitive world. The understanding of its elements is yet limited. The theorization of strategic thinking till date is insufficient for organizational complexities and limits the manner in which it can be harnessed for professional demands. This paper adopts a systematic method to review 125 papers on strategic thinking from 1978 to 2016. The themes identified across the available literature then served the basis for two individual models (elements and process of strategic thinking) proposed in paper. Based on discussion, several avenues for future research are suggested.
Keywords: Strategic Thinking; Professional Environment; Competitive Advantage.
Identifying and Prioritizing the Futuristic Attributes of a Car in the Industry 4.0 Era
by Ashish Dutta, Ajay Pal Singh Rathore
Abstract: Industry 4.0 era is going to witness smart cars with embedded systems, which will use Cyber-Physical Systems, Big Data, and Internet of Things. In this research, the important desires of the future generation were identified from discussions, literature surveys and review of ongoing research in the field of automobile engineering. Ten futuristic attributes contributing towards driving safety, automation, optimized use of renewable energy, driver assistance, process control systems, etc. were selected. The opinions about these attributes were captured from a survey (n=100) and Fuzzy AHP was used to prioritize these. Long Term Evolution, Communication between Vehicles and Sheet Thin Batteries evolved as the most preferred attributes. Innovation always leads to a competitive advantage in the long term. Connected cars and cloud-powered automotive industry are the major automotive industry trend and for automakers, embracing these smart technologies will offer both challenges and opportunities, thereby keeping them ahead in the competition.
Keywords: automobile design and development; cyber-physical system; fuzzy AHP; Industry 4.0; prioritizing attributes; smart car .
Development of a Financial Literacy Model for Individuals in India Using Structural Equation Modelling
by Sarita Thakur, Monita Mago
Abstract: The purpose of this paper is to build a model that investigates the effects of financial behaviour, financial attitude, and financial knowledge on the financial literacy level possessed by individuals in northern India. In addition, we also examine the impact of financial literacy on the financial planning, financial decision-making, and investment decision-making of individuals in northern India. Structural equation modelling was used for analysis of the collected data. The findings of the study indicate that three dimensions of financial literacy, i.e., financial knowledge, financial behaviour, and financial attitude, have positive impacts on the financial literacy of the individuals in northern India. In turn, higher financial literacy is strongly related to sound financial planning, financial decision-making and investment decision-making of individuals in northern India. The findings of this study will also provide theoretical and practical implications for improving the financial literacy level of individuals and offer an alternative viewpoint.
Keywords: Structural equation modelling; financial literacy; financial knowledge; financial attitude; financial behaviour.
Designing a Model of Strategic Training System with Talent Management Approach: The Case of Iranian Tax Administration Organisation
by Hadi Teimouri, Ali Shaemi Barzoki, Roya Khayer Zahed
Abstract: This study aimed to explore the effects of strategic training on talent management in Iranian Tax Administration Organisation. The type of research, in terms of the nature of data, is mixed (qualitative-quantitative). Using insights from 20 managers in this organisation and 3 academic experts, five broad levels of factors of training were identified for implementing talent management. The five dimensions of strategic training with talent management approach included the organisations macro policies and strategies, future attitude, merit orientation, value- orientation and comprehensiveness. In the quantitative stage, the impact of the strategic training system on talent management implementation was examined. The quantitative data were gathered with questionnaires from 493 managers and experts of Tax organisation. The data were analyzed using structural equation modeling in PLS software. The results of the quantitative research indicated that the strategic training system had a positive and significant impact on implementing talent management.
Keywords: training system; Human Resource management; strategic human resource management; talent management.
The Effect of CEO Succession on the Firms Long-Term Performance Pursuit and the Role of CEO Legitimacy
by Sang Yoon Shin
Abstract: This study addresses the effect of CEO succession on R&D expenditure and the moderating role of CEO legitimacy on the relationship. More specifically, the study suggests that CEO succession is negatively associated with R&D expenditure that increases the firms long-term performance and that new CEOs legitimacy weakens this negative relationship. As hypothesized, the analysis of 130 Korean firms confirms that CEO succession decreases the expenditure. However, among several legitimacy factors, only the new CEOs tenure inside the firm significantly reduced the negative relationship between CEO succession and the expenditure.
Keywords: CEO Succession; Long-Term Performance; R&D Expenditure; Legitimacy; Managerial Discretion.
Business Model Innovation and Financial Performance: A Study of Trading and Services SMEs in UAE
by Nitin Vihari, Shazi Shah, Mohammed Ajmal
Abstract: In todays competitive environment, innovation has its own importance in maintaining a competitive advantage Business Model Innovation has carved a special niche in the age of dynamic business and revenue models This study aims at exploring the effect of innovation at business model level towards the financial performance of the Small and Medium Scale Enterprises (SMEs) in Dubai, UAE Data is collected from 262 respondents of 18 Trading & Services SMEs with a response rate of 54.58% Multiple Regression Analysis is used to measure the casual effects of Business Model Innovation dimensions such as Value Creation Innovation, Value Capture Innovation and Value Proposition Innovation towards the Financial Performance of SMEs Further Cross tabulation among the demographic indicators and SME clusters underlines the rich demographic dividend of the respondents The study proposes and validates a theoretical framework and further provides future directions with special reference to the SMEs in Dubai.
Keywords: Business Model Innovation; Financial Performance; SMEs; United Arab Emirates.
Knowledge Management Infrastructural Capabilities as Antecedents of Innovation: A Structural and Mediation Analysis
by Samer Eid Dahiyat
Abstract: This study develops and empirically tests a KM infrastructural capabilities-based model of innovation, which integrates technological and organisational design capabilities, in addition to the KM process capability of knowledge integration. It does so through investigating the effects of KM technological infrastructural (KMTI) capability, in addition to the organic organisational design (OOD) capability and knowledge integration (KI), on innovation. A survey dataset of 203 questionnaires collected from the pharmaceutical manufacturing industry in Jordan was used. Structural Equation Modeling as well as mediated regression analyses revealed that KMTI positively and significantly affects each of OOD, KI and innovation. Each of OOD and KI positively and significantly affects innovation. Also, OOD and KI partially mediate the relationship between KMTI and innovation. As such, perspectives on information technology management, organisational design and innovation management have to be combined to understand how organisational innovation can be enhanced by using KM-related technological capabilities.
Keywords: Knowledge Management Infrastructure; Knowledge Management Technological Infrastructure; Organic Organisational Design; Knowledge Integration; Innovation; Knowledge-Intensive Business Sector.
Linking organizational structure, culture and innovation capability: Mediating role of strategic decision-making process
by Yigit Okan, Ulku Dicle
Abstract: Practicing strategic decision-making as a context-specific process can influence innovation capability (IC) of an organization. This study examines the possible mediating role of strategic decision-making process (SDMP) in the relationship between organizational structure (OS), culture (OC), and IC. The primary data was collected from the managerial and professional employees from 29 different industries. The results indicate that the selected dimensions of SDMP mediate the impact of OS and OC on IC facilitating a better understanding of the causal mechanism between them. The findings bring theoretical and practical implications for strategic decision making and innovation literature by extending the scope of research from understanding basic dimensions to designing an extended framework that connects internal resources and innovation. Accordingly, organizations need to reconsider or revise their strategies for structural and cultural changes in order to achieve an increased IC through a more effective decision-making process.
Keywords: Organizational Structure; Organizational Culture; Strategic Decision-Making Process; Innovation Capability.
REVIEW OF NEUROSCIENCE IN MARKETING: AREAS, EMOTIONS AND TOOLS
by Prachi Gala, David Gligor
Abstract: Little work has been done to bring these various studies together to offer a solid building block on which theory can be further developed in a rigorous manner. We address this gap by conducting a multidisciplinary literature review to provide a unified understanding of research that has been conducted within neuromarketing. Articles related to neuroscience in the past 20 years (1997 - 2016) were downloaded from EBSCO using relevant keywords. Contribution wise, first, we provide a unified perspective of the research thats been conducted within this field. Second, we identify future research opportunities within neuromarketing, such as the tools that can be employed, specific areas where the tools can be applied, and specific emotions that can be investigated. Third, we provide additional guidance by discussing strengths and drawbacks associated with these various approaches. This article segregates past research in three unique buckets: tools, areas in marketing and emotions.
Keywords: Neuromarketing neuroscience emotions consumer marketing advertising service marketing fMRI.
Drivers of Cooperative Innovation between Business and Science. The Case of Germany.
by Silvia Pacei, Giorgio Tassinari, Ida D\\'Attoma
Abstract: We examine the determinants of innovation cooperation in general, and with science in particular. First, we focus on innovative firms: the ones that may decide to cooperate in innovation. Second, the cooperation with science is only defined for firms which decide to cooperate. A trivariate model with double sample selection is estimated to address the potential bias due to self-selected subsamples. The results show that innovative firms that cooperate with science have a better in-house capability, are larger, and receive more R&D support than innovators that cooperate with other partners. Furthermore, their probability of cooperating with science increases with the level of protection.
Keywords: innovation cooperation; manufacturing; double selectivity; CIS data; university-industry link.