International Journal of Business Innovation and Research (224 papers in press)
How Individual, Job and Working Environment Characteristics Effects Employee Performance in Indonesian State Employment Agency
by Rhian Indradewa, M. Ali Iqbal, Rinanda Ayu Octaviani
Abstract: The objective of this paper was to examine the effect of individual characteristics, job characteristics, and working environment characteristics on employee performance at the Indonesian State Employment Agency. The research conducted used primary data from 358 respondents through questionnaires, direct observation of the object under study and a review of the literature. The method of analysis used quantitative data to test the level of significance of the effects of individual, job and working environment characteristics on employee performance at the Indonesian State Employment Agency. The overall results showed that individual, job and working environment characteristics, either partially or simultaneously positive and significantly impact the performance of Indonesian Government employees.
Keywords: individual characteristics; job characteristics; working environment characteristics; employee performance.
Consumer Purchase Decision Involvement across Product Categories and Demographics
by AJAY BANSAL, Rahul Gupta, Vinita Srivastava
Abstract: This study was done to investigate the correlation between four consumer demographic variables: education, income, age and gender, and consumer purchase involvement across selected product categories. Based on past literature review, consumer involvement in buying products across six categories viz., eyeglass, pencil, car, salt, tea, and mobile-handset was considered. Data collection was done through an adapted and structured questionnaire that was administered amongst respondents in Delhi and NCR. The questionnaire included five items for each product category related to buying decision involvement. Results indicate that consumer age and education are not correlated with consumer purchase involvement for most of the six categories of goods studied, but are correlated with income and gender for a few product categories. This study will guide the practitioners in devising marketing strategies owing to differences in consumer involvement while buying.
Keywords: Consumer involvement; demographics; purchase decision; consumer buying behavior.
The Distinction as an innovative Dimension of SERVQUAL Model for Islamic Banks
by Safdar Husain Tahir, Waseem Ullah, Mubarak Hussain Haider, Muhammad Rizwan Ullah, Mamoona Majeed
Abstract: Past studies indicate positive link between service qualities (SQs), customer satisfaction (CS). These studies also provide evidence regarding successful mediation of CS to the link of SQ and CL. Our study contributes by developing understandings of theoretical framework first time by adding a new variable namely distinction to the SERVQUAL model. We collect primary data from 184 customers of Islamic banks (IBs) situated in the Faisalabad region. Using AMOS, we apply structural equation model to analyse the dimensions of modified SERVQUAL model. The results reveal that 2 S.H. Tahir et al. distinction enhances CS (0.739) that leads to direct effect (0.120) and indirect effect (0.807) on CL. In addition, responsiveness, reliability and tangibility show considerable direct and indirect effects on CS and CL. The converse is true for assurance and empathy. Overall, results show customer satisfaction improves loyalty. The study suggests the inclusion of distinction as sixth dimension of modified SERVQUAL model for IBs.
Keywords: Service Qualities; Customer loyalty; Distinction; Islamic banks; modified SERVQUAL model; Faisalabad.
Impact of Board Characteristics and Ownership Structure on Firm Performance: Empirical Evidence from India
by Manogna R. L, Shikhar Jain, Aswini Kumar Mishra
Abstract: This study attempts to assess the empirical relationship between corporate governance and the financial performance of firms in the Indian context by using a set of board and ownership characteristics as representatives of corporate governance practices. We employ a panel dataset comprising of a large sample of 1,347 Indian non-financial companies for the period 2010 to 2018. For studying firm performance, we use both accounting-based performance measures like return on assets (ROA) as well as market-based performance measures like Tobins Q (TQ). Starting from the basic static panel estimation approach using the fixed-effects estimator, we gradually move on to dynamic panel estimation using difference GMM and System GMM estimators to examine the various board characteristics that influence firm performance in India. Based on our final model estimated using system GMM, we infer that on the one hand, board size, board activity, and promoter ownership are found to positively influence firm performance while on the other hand, board meetings are found to be negatively related to firm performance. For policymakers and corporates, our study provides valuable insights into the specific aspects of corporate governance that can be targeted and implemented effectively to improve the financial performance of firms.
Keywords: board characteristics; firm performance; corporate governance; board of directors; ownership structure; India.
THE MEDIATING EFFECT OF STANDARDISATION EFFORT ON STANDARDISATION AND INNOVATION TO IMPROVE ORGANISATIONAL EFFICIENCY POST COVID-19
by Sugandren Naidoo
Abstract: A new and creative approach post COVID-19 is essential, not only in the realm of technology but also for organisational efficiency and economic growth. The ISO 9000 series which aims to increase organisational efficiency and maintain product quality also stresses the importance of standardisation. Although, the elements of standardisation and innovation are critical for organisational efficiency, both elements are considered to be mutually exclusive. The main purpose of this study is to identify the impact of standardisation and innovation on organisational efficiency when integrating management systems. A quantitative, multiple case study was conducted using an online survey to gather data from 220 respondents. A total of 13 variables are considered for both the elements to organisational efficiency. Confirmatory factor analysis and multi-collinearity tests confirm the results of this study that standardisation and innovation play a critical role in improving organisational efficiency when integrating management systems.
Keywords: standardisation; standardisation effort; innovation; organisational efficiency; factor analysis; integration of management systems.
Empirical analysis to the factors impact on succession process of the family-owned businesses (FOBs) in Bangladesh, moderating role of education
by Md Shahadat Hossain, Md Asadul Islam, A. K. M. Ahasanul Haque
Abstract: The purpose of this study is to examine the impact of the factors such as governance board, gender and business strategies on the succession planning in family-owned businesses (FOBs) in Bangladesh. Moreover, the study also examines the moderating role of education on the relationship between the governance board, gender and business strategies on the succession planning in FOBs in Bangladesh. Data obtained from 287 participants were analysed using PLS-SEM to test the hypotheses. The results show that the governance board has a significant impact on the succession process in FOBs in Bangladesh. However, this study finds no impact of gender and business strategies on the succession process in the family-owned businesses in Bangladesh. Moreover, education plays a moderating role only on the relationship between the governance board and succession process in FOBs. Implications of the findings including research limitations and future directions have been discussed.
Keywords: Family-Owned Businesses; Governance Board; Gender; Education; Business Strategies; Bangladesh.
In Depth Analysis of Blockchain, Cryptocurrency and Sharia Compliance
by Shahnawaz Khan, Mustafa R. Rabbani
Abstract: The high return on cryptocurrency has not only attracted the Muslim investors but it has also provided an opportunity for the Muslim entrepreneurs to raise funds by issuing the online coin. Most of the scholars are of the opinion that the Blockchain technology is consistent with Sharia requirements. Still cryptocurrency is considered controversial and declared Haram by majority of the Sharia scholars. Against such a backdrop the present study tries to achieve two objectives. First objective of this study is to investigate the technical architecture of Blockchain technology and its application in cryptocurrencies. The second objective of the study is to find out the sharia compliance of the cryptocurrency and online tokens like bitcoin.
Keywords: Blockchain; Merkle Tree; Artificial Intelligence; Cryptocurrency; Disruptive technology; FinTech; Digital banking; Financial Innovation; Bitcoin.
WORKPLACE INCIVILITY: AN ORGANISATIONAL PERSPECTIVE TOWARDS EXPATS TURNOVER
by Sahiba Sharma, Gyan Prakash, Kavita Singh
Abstract: Despite having increased investments and expatriates count through
National branding, host country organisations fail to retain expatriates,
specifically high performing expats having innovative work behaviour. One of
the key factors we identified for turnover is the workplace incivility in host
country nationals. Hence, the objective of this study is to find the relation
between host organisation (the organisation where expat is appointed, in the
present study it is India) workplace incivility, expatriates innovative work
behaviour, and their turnover intentions. Data has been collected from
expatriates working in India (n = 159) and by using structural equation
modelling, results show that workplace incivility has a statistically significant
relation with expatriates innovative work behaviour, while statistically
significant positive relation with turnover intentions. Based on the findings, we
urge that international managers should advance hospitality at workplaces by
building a culture of mutual respect and promote inclusiveness by intercultural
competence training and practices to retain the talent pool. Moreover,
international human resource managers may improve their policy for
expatriates considering workplace incivility. Additionally, managers can model
and reward good behaviour, should hire for civility, teach civility, create group
norms, and penalise bad behaviour.
Keywords: workplace incivility; innovative work behaviour; turnover intention; culture building; hospitality.
Determinants of adoption of digital payment services among small fixed retail stores in Bangalore, India
by Thangaraj Ravikumar, N. Prakash
Abstract: India is well on its way to becoming a trillion-dollar digital economy and the government is actively working towards it. Digital payment is taking up and gaining momentum in India. Digital payments have penetrated in all parts of life in India. But, it is reported that digital payments are less penetrated among small vendors across the country. This study intends to identify and analyse the factors that determine the adoption of digital payment technologies among small fixed retail stores in tier 1 cities such as Bangalore. The study is based on primary data which is collected through well-structured questionnaires from small fixed retail merchants. The collected data are analysed to determine the factors affecting the adoption of digital payment services among small fixed retail merchants using appropriate statistical tools. The study has found that habit, pervasiveness, and operating costs are the factors that significantly affect the adoption of digital payment services among small fixed retail merchants.
Keywords: digital payments; payment technologies; fixed retail stores; India; Bangalore.
A REVIEW ON EVOLUTION OF THE CONCEPT OF BRANDING OF HIGHER EDUCATION INSTITUTES IN THE LAST DECADE
by Subhadeep Mukherjee, Saroj Kumar Koiri, Ashim Kumar Das
Abstract: In the current era, higher education institutes are making huge investments to attract students and thereby to achieve a favourable perception from the market. The present study aims to review the trend of branding in higher education over the last ten years. This will help researchers to identify the main research gaps in the branding of higher educational institutes. This paper appends historical literature review and commentary. For the fulfilment of the objective, researchers have identified and analysed 61 relevant research articles of the said theme. This study concentrating on the articles publicised in the selected journals, under no circumstances this exploration is exhaustive, its impact will be limited to the scrutiny of the work, and the evolution of branding for higher education concepts, as recorded in those journals. At last, it will provide discussions and suggestions for the direction of future research on the branding of higher education institutes.
Keywords: Higher education institutes; Branding; Research; Review; Perception.
Role of Foreign Direct Investment (FDI) Inflows in the development of BRICS (A study of forecasting of FDI inflows from 2018 to 2028)
by Som Nath Paul, Ashish Kumar Saxena, Somesh Sharma
Abstract: BRICS (Brazil, Russia, India, China and South Africa) is a regional group of fastest developing and growing economies in the world BRICS as a group of fastest growing economies poses a threat to the economies of developed countries Recent trend in Foreign Investment shows that FDI inflow is increasing in developing countries in comparison to developed countries It is an opportunity for the policy makers of regional groups like BRICS to forecast the value of FDI inflow and provide the information to the foreign Investors for potential of economic development and growth In this study an attempt is made to forecast the FDI Inflow using ARIMA model ACF and PACF plots are used to fix the parameter of ARIMA model (p,d,q) ARIMA (0,1,1,) with drift is found the most suitable model for forecasting of FDI Inflow into BRICS for a period of 10 years (2018-2028) Forecasted value of FDI inflow.
Keywords: ARIMA; BRICS; Auto Correlation Function and Partial Auto Correlation Function; Foreign direct Investment.
Current Status and Future Prospects of Green Finance in SAARC Nations
by Prerana Sarma, Dr. Arup Roy
Abstract: The study explores the current status of Green Finance in SAARC Nations based on three vital components of Green Finance, namely Green Financial Instruments, Green Finance Legislations and Source of Funds for Green Finance. The popularity of the components is also measured among the nations. Additionally, the study explores the nature of researches conducted on Green Finance pertaining to the SAARC Nations. The results highlight that 'Green Banking' is the most popular Green Financial Instrument, and 'Green Climate Fund is the most popular Source of Funds among the SAARC Nations. A Green Finance Scorecard is developed using Equal Weighted Scoring Approach. India, Bangladesh, and Pakistan hold the top 3 positions in Green Finance Scorecard. The study recommends the future possibilities of including new components of Green Finance in each of the SAARC Nations. 10 articles on Green Finance relating to SAARC Nations in 18 different search portals could be found.
Keywords: Green Finance; SAARC Nations; Green Financial Instruments; Green Finance Legislations; Source of Funds for Green Finance; Green Finance Scorecard; Researches on Green Finance.
The Effect of Credit Constraints on Innovation Activities during Different Economic Conditions: Firm-Level Evidence from Turkey
by Hülya ÜNLÜ
Abstract: The effect of credit constraints on the innovation activities of manufacturing firms before and after the recession has been researched. This paper assesses to answer the question "In the periods of during and after the recession, do the credit constraints affect the product innovation and R&D activity of manufacturing firms?". Taking into consideration that Turkey is a developing country, the financing opportunity for innovative firms are narrower than the developed countries. This paper uses five waves of Business Environment and Enterprise Performance Survey (BEEPS) data between 2005 and 2019 on manufacturing firms and analyses by using an extended probit model with endogenous treatment. Our results showed that there is an endogenous effect between innovative activities and financial barriers. Most importantly this research paper has evidence that the effect of credit constraints differentiates during different economic conditions. To sum up, the pre-recession period is more affected than the post-recession period.
Keywords: Credit constraints; Innovation; BEEPS; Extended Probit Models.
The Impact of Social Media Marketing on Building Brand Loyalty through Customer Engagement in Jordan
by Sulieman Al-hawary
Abstract: The rising of Social Media have given more extensive possibilities for organizations to communicate with the customers interactively. This study targets to discover whether or not customers engagement mediates the impact of social media marketing on brand loyalty in Jordan. This study population consists of college students in Jordan. A sample of (214) respondents was once obtained; the survey for statistical analysis were (208). Structural equation modelling (SEM) was used as an inferential statistical analysis technique to test the hypotheses of the research. The results of the study showed that Social Media Marketing dimensions affect brand loyalty. Also, it was noticed that there was an impact of Social Media Marketing on Building Brand Loyalty through Customer Engagement. Based on the study outcomes, the author recommends managers and decision-makers to spend efforts to take benefit from word of mouth on social media.
Keywords: Social media marketing; Brand loyalty; Customers engagement; university; Jordan.
Entrepreneurship Motivation in Pakistani Context from the Perspective of University Students: Testing Ethnic, Minority and Entrepreneurship Theory
by Syed Alamdar Ali Shah, Raditya Sukmana, Bayu Arie Fianto
Abstract: Objective of this research is to explore factors that contribute towards entrepreneurial motivation in university students of Pakistan testing Ethnic, Minority and Entrepreneurship Theory. Data of 533 respondents from HEC recognized universities in Pakistan has been collected and analyzed for the purpose of our research. The results suggest that there exist psychological and economic and factors from family profile that influence the entrepreneurial motivation of university students in Punjab province of Pakistan confirming Ethnic, Minority and Entrepreneurship Theory. Over and above, there also that exits a group of psychological factors that partially mediate in our model. The theory needs to be tested in different industries and economic settings for further validations. The research has huge practical implication as it identifies psychological and economic factors that need to be focused to increase entrepreneurship culture in Pakistan. If focused it will go a long way in dealing with the problems of unemployment by setting up new business enterprises.
Keywords: Working parents; Entrepreneurship; entrepreneurial motivation; mediation model; psychological factors; economic factors; Ethnic; Minority and Entrepreneurship Theory.
Does R&D spur firm performance in Indian agricultural inputs industry? An empirical evidence using panel data regression models
by R.L. Manogna, Aswini Kumar Mishra, Shikhar Jain
Abstract: Agricultural input industries in India have gone through a vital transformation in the last 20 years. Multinational corporations have swiftly increased their R&D expenditure in the pesticide, tractor and seed industries, thereby increasing competition in these input industries. Empirical analysis was performed on the listed firms during 2001 - 2018 to know the major factors affecting the firm performance in the seed, pesticide, fertilizer and agricultural machinery industries. The panel regression models reveals that financial performance of these firms is positively related to the R&D along with market growth and working capital efficiency. Industry effects model shows that fertilizer and pesticide industries are seen to negatively impact the firm performance relative to machinery industry. Among the time-specific effects, only the 2006
Keywords: Agricultural inputs industry; R&D; firm performance; India; Industry effects.
Behavioural Intention to use social networking mobile apps: The case of TikTok
by Mahendar Goli, Mohsin Khan
Abstract: The Young persons drive to draw the attention to derive admiration and recognition through their activities are strengthening the trend of short video making and sharing with social media app such as TikTok. The current study aimed to examine the factors that influence the adoption of TikTok app among the youth. The study deployed uses and gratification paradigm to examine the impact of narcissism, perceived ease of use, perceived enjoyment and social influence on intention to use TikTok social networking app. The data for the Study was provided by 241 respondents comprising young persons aged between 14 and 25 years and they were reached on convenience mode through a structured questionnaire. We used Structured Equation Modelling to investigate the interrelationships among the constructs. Perceived enjoyment, social influence and narcissism exhibited a positive impact on users intention to use TikTok app. The study concludes with implications for academics and practitioners.
Keywords: Perceived ease of use; Perceived enjoyment; Narcissism; Social influence; Behavioural intention.
A Qualitative Approach to Study the Perception of Jobseekers towards Digital Job Portals
by Sarath Chandran, Sandhya G
Abstract: The rising technological changes in this digital era have led to impact various genres, both in academia and practice. Recruitment through online mode has become the new norm for sourcing the right skill and talent. Thus, it is necessary to study how the job seekers perceive online job search platforms. To satisfy job seekers requirements and to be competitive in the market, the job portals have to understand the perception of their potential job seekers. The purpose of this paper is to understand the perception of job seekers towards digital job portals. With this premise, the perception of job seekers towards multiple job portals has been examined based on five dimensions: trustworthiness, website aesthetics, service, cost-effectiveness, and content. Except for the dimensions cost-effectiveness and content which evolved out of this qualitative investigation, all the other above-mentioned dimensions did seem to have corroborations with the literature and various other research studies conducted in other Asian economies.
Keywords: Job portals; Jobseekers; Trustworthiness; Website Aesthetics; Service; Cost Effectiveness; Content; Online Recruitment; Online Job Search; Jobseekers Perception.
Motion Picture Data Management System
by Jagath J. L., Shalij P. R, Haris Naduthodi
Abstract: Motion pictures are the most accepted means of entertainment these days. The cost, quality, and time dimensions are critical to the production of motion pictures. Development of a motion picture involves several interconnected processes, generation of documents and their transfer between collaborating teams. Since the development process of motion picture is the same worldwide, a standard methodology can be adopted for this purpose. Suitability of a product lifecycle approach for the motion pictures, similar to that of discrete manufacturing, is considered in this work. Further a Motion Picture Data Management System (MPDMS) is proposed in this paper. The functionalities, components, architecture, and document flow in the proposed system are detailed. MPDMS helps the production houses to take better and faster decisions, optimise resources, reduce errors, and enable better collaboration between the various teams. This system provides a better overview of the activities that helps to run the show effectively.
Keywords: Motion pictures; Product Lifecycle; Data Management System; Product Structure; Workflow.
A systematic literature review exploring the impact of digitalisation on leadership towards a new style of leadership
by Saad Zighan, NASRA Alhabsi, Ming Luo
Abstract: This research took the form of a critical literature review that contextualises the continuing discussion on the impacts of digitalisation on leadership style and behaviour. The study design consists of recognising relevant publications, with a focus on literature published in the last 10 years. 34 articles were analysed with the aid of the mind mapping technique. It has been found that technological developments have changed our social life in many ways, including leadership style and behaviour. It has been suggested that the next generation of leaders will need to develop strategic and conceptual thinking, will have to demonstrate high intellectual integrity and openness, but also find new ways to influence and generate loyalty among employees. Given the dominance of digital technologies, leadership becomes a process of social influence. This is enhanced through the use of advanced information technology, The new skills that digital leaders have do not displace traditional leadership.
Keywords: Systematic Literature; Digitalisation; Leadership.
Types of Innovation Predominant in Manufacturing Small and Medium Scale Enterprises (SMEs) in India
by P. Mubarak Rahman, V. Kavida
Abstract: The aim of this paper is to identify the types and nature of innovation predominant in manufacturing Small and Medium-scale Enterprises (SMEs) in India. Product, process, marketing, and organisational innovations are used as the measure of types of innovation, while the nature of innovation is measured with radical and incremental innovation. A questionnaire is administered to a sample of 390 manufacturing SMEs in India and analysed by using various statistical tools. The study found that marketing and process innovations are the most common types of innovation among SMEs in India and SMEs tend more to focus on the incremental nature of innovation than radical innovation. It also found that medium-scale firms performing marginally better than the small scale firms with respect to all types of innovation. The results provide some insight for entrepreneurs to integrate innovation in their business strategies.
Keywords: Types of innovation Nature of innovation Small and Medium-scale Enterprises.
An optimised model to enhance the performance of manufacturing small and medium enterprises by implementing advanced manufacturing technologies
by Arishu Kaushik, Doordarshi Singh
Abstract: The research aims to generate an optimised model to find out the impact of advanced manufacturing technologies on performance parameters in the small and medium enterprises of northern India. With the help of a cross-sectional survey, data collected from the manufacturing small and medium enterprises of the northern region of India was analysed using structural equation modelling. Advanced manufacturing technologies, namely, enterprise resource planning, automated material handling and storage, computer aided manufacturing and computer aided design have been considered in this research. Their impact has been analysed on performance factors, namely, production, quality, flexibility and health and safety. The optimised model generated using structural equation modelling can be helpful in guiding the industrialists and management who are planning for or implementing the advanced manufacturing technologies. The results and conclusions of the current work give rise to expressive implications for industrialists, entrepreneurs, academia, researchers and practitioners as well.
Keywords: Structural equation modelling; advanced manufacturing technologies; small and medium enterprises; optimised model.
LIVELIHOOD TRANSFORMATION THROUGH MICROFINANCE: AN EMPIRICAL INVESTIGATION ON TRIBAL ENTREPRENEURS IN INDIA
by SRIMOYEE DATTA, Tarak Nath Sahu
Abstract: Microcredit, the most famous form of microfinance institutions services, acts as a booster throughout the nation to correct up issues of livelihood transformation, economic regeneration and empowerment. So to overcome the inequality and advocate further restructuring policies, periodical evaluation of the organisational offerings towards the backward clusters becomes absolutely necessary. India lives in villages. So, backward districts with primitive ethnic groups can be an ideal target to assess the impact of microcredit towards betterment. Considering 425 respondents from five backward districts of India it has been observed that microcredit has a positive influence towards transformation of livelihood status through different dimensions of empowerment. It reflects the realistic information about the journey of changes in the living of selective ethnic section of the society exploring different aspects of economic and mental well-being. This study contributes to the existing literature by focusing on the tribal communities of India and their well-being.
Keywords: MFIs; Financial Inclusion; Empowerment; Employability; Women Studies.
The Impact of Gender Leadership Styles on the Individual Creativity in Palestinian Non-Governmental Organizations
by Raed Iriqat, Marah Abu-Zaid
Abstract: This paper aims to examine the impact of gender leadership styles on individual creativity in the Palestinian NGOs. A sample of (94)managers and (302) employees was collected by using two separate structured questionnaires. The results illustrate that male and female transformational, and male transactional leaders have a significant positive correlation with individual creativity. In contrast, male laissez-faire leadership, female transactional, and female laissez-faire leadership styles do not correlate with individual creativity. This study also shows that female transformational leaders have an impact on individual creativity in the PNGOs institution. In contrast, there is no significant impact of male leadership styles on individual creativity due to PNGOs managers. As a result, the study recommends introducing PNGOs managers and employees to the different leadership styles, to motivate and encourage creative employees, and to improve their capabilities and enhance their impact on the sustainability of the PNGOs.
Keywords: Leadership Styles; Transformational leadership styles; Transnational leadership styles; Lassiez-Faire styles; Individual creativity.
What are the barriers to Information Technology Adoption in Moroccan SMEs? An empirical investigation using the Structural Equation Modeling
by Marieme CHOUKI, Talea Mohamed, Chafik OKAR, Omar KHADROUF
Abstract: This study aims to better understand Information technology adoption and to assess barriers preventing information technology adoption (ITA) within small and medium enterprises (SMEs) in developing countries. To do so, we have explored managers, users, resources, organizations related barriers and external barriers, thus we tested our research model within the cases of Moroccan SMEs. The paper provides ITA barriers by combining views from the literature. We deployed a positivism paradigm using quantitative method. Survey was directed to collect data from 147 Moroccan SMEs having difficulties to successfully adopt their Information technologies (IT). Data analysis was performed on the basis of using the Partial Least Squares structural equation modeling (PLS-SEM). Results of the study demonstrate that our model have a worthy reliability and validity. Furthermore, the assumption extracted from this study is that users characteristics are the significant barriers preventing and hampering ITA within Moroccan SMEs.
Keywords: Information Technology Adoption; Internal Barriers; Small and Medium Enterprises; External barriers; Structural Equation Modeling.
THE INFLUENCE OF CORPORATE SOCIAL RESPONSIBILITY ON FIRM REPUTATION WITH THE MODERATING EFFECT OF PERSONAL EMPLOYEES ETHICAL VALUE
by Sayedeh Parastoo Saeidi, Parvaneh Saeidi, Sayyedeh Parisa Saeidi, Nasser Franklin Alvarez Zamora, Hugo Villacrés Endara
Abstract: This study attempts to investigate the conditional effects of the ethical values of employees and corporate social responsibility (CSR), as two possible influencing variables on a firms reputation. Moreover, this research determines the moderating effect of ethical values of employees on the relationship of CSR with firm reputation. AMOS is used as a visual program in structural equation modelling in order to analyse and test the hypotheses suggested in this paper. Data were collected from 301 SMEs in industrial and service sectors, in Malaysia, using survey method through structured questionnaires with five-point Likert scales. According to the results, hypothesis of moderating effect of Personal Employee Ethical Values (PEEV) on CSR and firm reputation in the industrial sector was rejected; whereas a conditional moderating effect of ethical values of employees on CSR and firm reputation was reported in the service sector.
Keywords: Ethical values; Corporate Social Responsibility; Corporate reputation; Malaysia.
Necessities of Redesigning the Leadership and Role of Intrinsic Motivation for Generation Y Job Satisfaction: Proposing a Model for Private Sector
by M.D. MAHAMUDUL HASSAN, Manimekalai Jambulingam, Abdullah Abdullah, Md Asadul Islam, M.D. ARHAM HASSAN SAMIN
Abstract: Private sectors are playing a vital role in the overall development of a country, whereas it is suffering from chronic job satisfaction problems among employees especially generation Y employees. It is because, very often, these employees display a lack of job satisfaction. Although few studies were involved in the developed country context, still intermittent research on Generation Y features in a non-western developing country context despite lack of employee job satisfaction. Therefore, this study aims to fill this gap. Five hundred responses are taken from Generation Y employees. This quantitative study found that there is an ample need to formulate and redesign the job satisfaction related policies, which focus on leadership and intrinsic motivation in line with Generation Ys viable demands for the overall development of the private sector.
Keywords: leadership; job satisfaction; Generation Y; employees; intrinsic motivation; Millennial.
REVIEW ON THE ASSESSMENT OF FINANCIAL LITERACY ACROSS THE GLOBE
by Chiging Yamang, Dr. Arup Roy
Abstract: Financial literacy is classically an effort to sculpt the need for financial education and explicate difference in financial outcomes. Appropriately defining and measuring financial literacy is important to understand the impact of financial education programs as well as the barrier to the effective financial decision. The present paper aims to review and analyse the various methods used in different studies to measure financial literacy across the world. To achieve this objective, various researches that measured financial literacy in the last ten years are considered. The study reveals that the methods applied for measuring the level of financial literacy in individuals are not consistent. They are diverse based on the objectives of the study as well as the definition of financial literacy. The findings present an insight into the assessment methods of financial literacy that may enable policymakers, educators and other stakeholders to formulate a standardised methodology to measure financial literacy.
Keywords: financial literacy; financial education; financial decision; standardized methodology; measurement.
The organisational communication role to the cross-functional collaboration on the product development process
by Camila Kolling, Cassiana Maris Lima Cruz, Janine Fleith De Medeiros
Abstract: Cross-functional collaboration is one of the decisive factors to the innovation success of new products. However, since the new product development (NPD) demands that different perspectives are considered, organisational communication is one of the fundamental issues for the collaboration happens. Thus, the study objective is to analyse the organisational communication role to the cross-functional collaboration on the NPD process. An exploratory research was performed, with a qualitative and quantitative approach along with managers from industries of distinct sectors. The results pointed that organisational communication is important to the cross-functional collaboration, being able to be complicated mainly by factors like the organisational culture and distinct organisational points of view and favoured through discussion of problems and solutions and formulation of common objectives. Considering the results, we proposed a process model to assist the industries to optimise the cross-functional collaboration on NPD through organisational communication.
Keywords: cross-functional collaboration; inter-functional collaboration; organisational communication; new product development; NPD; innovation; new products.
Stakeholders Perception on Block chain Technology in Indian Aviation Industry: A focus group study
by Akhil Damodaran, Sheetal Khanka, Deep Shree, Rupesh Kumar, Deepak Bangwal
Abstract: Blockchain is a new emerging technology, and its implementation in the field of aviation is very recent. The study has taken the case of Indian airports where its implementation is under progress. The experts were invited to understand their perception of blockchain implementation in the Indian Aviation Industry. The study helps to understand the practical issues that management goes through when they are implementing the blockchain system in Indian Aviation Sector. With the help of using focus group, the study identified stakeholder perceptions on blockchain implementation in the Indian Aviation industry. The significant themes that emerged from the discussion are stakeholder consultation, regulation, manpower, security privacy, and infrastructure. Thus, the study has some critical managerial implications for the identified factors.
Keywords: block chain; aviation industry; focus group study; India; cryptocurrency.
The effect of high-performance work systems on new product development in knowledge-based companies through the mediating role of marketing capability
by Mohsen Shahriari
Abstract: New product development (NPD) is one of the most critical issues for the survival of knowledge-based companies in todays changing world. The purpose of the present study is to investigate the effect of high-performance work systems (HPWS) on new product development in knowledge-based companies through the mediating role of marketing capabilities. The statistical population consists of managers and staff of Iranian knowledge-based companies in Isfahan province. The results show that staff independence, training and development, participation in decision making, selective recruitment, job security, and performance management significantly affect NPD. In addition, that the job transparency variable does not have a significant impact on the development of new products in knowledge-based companies. The results of the mediation analysis hypothesis also show that HPWS have a positive significant effect on NPD through the mediating variable of marketing capabilities.
Keywords: high performance work systems; new product development; NPD; marketing capabilities; knowledge-based companies.
Gender and Green IT practice- Implications from the ABC model of Attitude
by Vinod Sharma, Manohar Kapse, Aruna Bala
Abstract: Society is increasingly changing and modernising. Traditional gender roles are no longer valid as world moves toward a gender equal society. This paper aims to examine the significance of gender difference in the attitude formation that would eventually result in green IT practice. The study is based on the fundamental affect-behaviour-cognition (ABC) model and it investigates the relationship between the beliefs of an individual and green IT practice with respect to the mediator green IT concern. The data was collected from 246 young respondents via purposive sampling technique and was analysed through regression analysis and average causal mediation effect (ACME). Green IT concern has been identified as a mediator and results also confirmed that females have a different ways of attitude formation compared to its male counterparts. Hence, to ensure employee engagement, it is very important to consider the factor of gender.
Keywords: green IT belief; green IT concern; green IT practices; ABC model; gender difference; average causal mediation effect; ACME.
Value relevance of financial reports and macroeconomic factors in defining stock price: Evidence from Indian stock markets
by Ravi Kumar Jain, K. P. Venugopala Rao
Abstract: The aim of this study is to investigate the causality of the accounting information reported as per Indian Accounting Standards (Ind AS) adopted by the Indian companies from the accounting year 20162017 and the other nonaccounting information. This paper examines the value relevance of accounting information for companies listed on NSE using the vector auto regression model on the panel data for 20172019. The study suggests that the earnings per share, gross domestic product and the industrial index of production have significant explanatory power and had a causation effect on the market price of the shares of the companies. Whereas, the accounting information of book value per share and the net cash flow from investing activities had no explanatory power. The economic indicators occupied a key position in determining the market price of the shares.
Keywords: value relevance; Indian Accounting Standards; Ind AS; macroeconomic factors; share price.
THE IMPACT OF MANAGEMENT ACCOUNTING TECHNIQUES ON THE ORGANIZATIONAL PERFORMANCE: A STUDY OF SELECTED COMPANIES OF JORDAN
by Borhan Omar Ahmed Al-dalaien, Amgad S.D. Khaled, Eissa A. Al-Homaidi, Basman Omar Ahmed Al- Dalaeen
Abstract: The aim of this study is to analyse the impact on organisational efficiency of the management accounting techniques. In the analysis four companies were picked in Jordan. As proxy variables of management accounting techniques, the research used marginal costing, standard costing, target costing, ZBB, value chain costing, benchmarking, and accounts of responsibility. The investigation was carried out using 275 structured questionnaires, which were designed on a Likert scale. Multiple regression was used as a mathematical method for evaluating hypotheses. The results demonstrated that the management accounting strategies had a major effect on corporate success at JPRC and Rubicon Company Holding. However, trivial impact of management accounting techniques on the organisational performance has been recorded in Middle East Insurance and Royal Jordanian Airlines.
Keywords: management accounting; organisation; performance; companies; regression; Jordan.
The interface of organisational slack with innovation: a study of a textile company
by Franciele Beck, Ilse Maria Beuren
Abstract: This research investigates how organisational slack is interrelated with innovation in a Brazilian company in the textile industry. A case study in an interpretative perspective was conducted gathering data through interviews and documents. We discuss that the availability of qualified and experienced staff facilitated innovation. Slack of physical resources supported the companys expansion and innovation process. The financial slack enabled experimentation and allowed managers to assume the risk of failure involved in the innovation process. The slack of time contributed to completing tasks and building skills. The data highlight also that the company presents formal as well as informal mechanisms of control to plan, monitor and manage organisational slack to enable innovation. Those results should be analysed in the context of a growing company, and by a longitudinal process of slack creation.
Keywords: Organisational Behaviour; Organisational Slack; Resources; Management Control System; Formal Controls; Informal Controls; Innovation; Case Study; Textile Industry; Brazil.
Earnings management through real activities versus accounting techniques: literature review
by Amina Zgarni, Hassouna FEDHILA
Abstract: Crises and financial scandals have not ceased to recur in the last two decades. A major cause of these facts is earnings management. This research aims to study the explanatory factors and the different techniques of earnings management practices, both through real activities and accounting techniques. For this, we challenge the positive theory of accounting which is based primarily on the observation of accounting practices and not on the identification of best accounting practices. We enrich our analysis by reviewing the main works and models on this topic. In addition, the review of the literature allowed us to note that the majority of previous studies focused on the accounting form of earnings management rather than the real earnings management.
Keywords: earnings management; real earnings management; positive accounting theory.
Determination of the key workposture and muscle fatigue measurements for the ergonomic design of coconut grater using sEMG
by Naveen Kumar Raju, Shankar Subramaniam, Lakshman Balasubramanium, Gokul Chandran, Kishore Sasikumar, Jannakiraman Sellappan
Abstract: This study aims to ergonomically validate the most commonly used coconut graters that are available in the Indian market. The study mainly evaluates the muscle loading in the upper limb during the coconut grinding process at different working posture using surface electromyography (SEMG). Twelve volunteers participated in the experimental trial and performed coconut grinding operations using three different commercially available graters. During the trial, their hand muscle activities are recorded using EMG sensors at two commonly adopted work posture (sitting and squatting). Mean power frequency (MPF) and root mean square (RMS) values are extracted from EMG signals to find the muscle fatigue and engagement during the grating process. Results revealed that grater 3 showed less muscle fatigue and muscle loading compared to graters 1 and 2. Sitting posture has more effective than squatted posture in terms of reducing muscle fatigue. Flexor carpi radialis (FCR) is engaged more during the coconut grating process compare to FCR right and extensor carpi radialis (ECR) right and left.
Keywords: coconut grater; musculoskeletal; ergonomic evaluation; electromyography; EMG; mean power frequency; MPF; root mean square; RMS.
DO MACRO-ECONOMIC FACTORS INFLUENCE LIFE INSURANCE INDUSTRY IN INDIA? AN EMPIRICAL APPROACH
by ABHIJIT CHAKRABORTY, Ashim Kumar Das
Abstract: The insurance industry has marked its importance in augmenting the process of economic growth through its prominent contribution in terms of financial intermediation, capital accumulation, resource allocation and risk protection. The Indian insurance industry has shown a sharp rise since the formation of Insurance Regulatory and Development Authority in 1999. Assuming the important and potential role of insurance, this study aims to investigate the macro-economic factors that may influence the life insurance sector in India with time-series data covering a period of 39 years (1980
Keywords: causality; co-integration; life insurance; macro-economic; penetration.
THE IMPACT ON THE JOB OF WORKING FROM HOME TELEWORKERS: A REPORT ON THE ASIAN CONTEXT OF COVID-19
by CHIEHWEN E.D. HSU, S. YESHWANT RAJ, Nguyen Thi Ngoc Thuy
Abstract: Working from home is a potentially powerful alternative method of work arrangement recently in order to maintain essential business operations in response to pandemic disruptions, thanks to the advancement of technologies that have shifted the traditional working way that requires a physical presence to a virtual environment. With the purpose of validating a theoretical model that forecasts the turnover possibility of teleworking employees during an ongoing challenge as the COVID-19 airborne disease spreads, the present research proposes a new and improved theoretical model by incorporating: 1) the stress-strain-outcome model; 2) the relevance between professional remoteness and turnover motivation. The present study reveals that professional isolation is no longer relevant to workers turnover intentions in the presence of limited job opportunities due to the global economic threats of downturns. It also offers perspectives and potential lessons for managers and organisations to develop strategies to optimise the values of teleworking and improve the rate of job retention.
Keywords: telecommuting; technostress; techno overload and invasion; role ambiguity; professional isolation; turnover intention.
The influence of creative self-efficacy, creative self-identity, and creative process engagement on the innovative behavior
by Tarik Raihan, Md Aftab Uddin
Abstract: Given that creativity and innovation is a sine qua non for any living organism, the calls for increasing research has got momentum in this landscape. The present study attempts to scrutinise the impact of creative self-efficacy (CSE) and creative self-identity (CSI) on employees creative process engagement (CPE) as well as innovative behaviour (IB). Deductive reasoning approach was followed, and data were collected using self-administered and other administered survey methods from small and medium enterprises listed in the SME foundation of Bangladesh. The current study used structural equation modelling, SmartPLS3, to estimate the results. The results reveal that the association of CSE and CSI with IB is not supported (p > 0.05). In contrast, the relationship between CSI and CPE, CSE and CPE, CPE and IB are statistically significant. The study advances the current literature by providing additional insights into the impact of CSE and CSI on employees CPE and on IB.
Keywords: creative self-identity; CSI; creative self-efficacy; CSE; creative process engagement; CPE; innovative behaviour; SME.
Unpacking Absorptive Capacity: When Some of Its Dimensions Are More Relevant Than Others
by Wolfgang Gerstlberger, Alex Da Mota Pedrosa
Abstract: To be effective in enhancing innovation performance, absorbing external knowledge enables firms to identify new technologies and apply the acquired technological knowledge appropriately and successfully in the creation of new solutions to customer needs. The notion of absorptive capacity (ACAP) with its multidimensional nature considers these aspects. Contributing to a thorough understanding of ACAP, this paper provides important insights into the underlying processes and dimensions of ACAP and their dependence on the nature of the environment in which firms operate. This study also investigates proactive MO as an important antecedent of the underlying processes of ACAP. Overall, the findings suggest enhanced innovation performance results from a proactive orientation towards markets that motivates and guides the absorption of technological knowledge that is valuable for developing effective customer solutions. Notably, the level of environmental turbulence changes the relevance of some ACAP dimensions for enhancing innovation performance.
Keywords: absorptive capacity; ACAP; process of absorptive capacity; innovation; market orientation; turbulent environment.
INVESTIGATING EMPLOYEES PERCEPTION OF ANTECEDENTS AND CONSEQUENCES OF MERGERS AND ACQUISTIONS IN HR PERSPECTIVE: AN EMPIRICAL ANALYSIS FROM INDIA
by Bhupesh Malhotra, Vandna Sharma
Abstract: It starts with the leader; it moves on to management and then to the last leg of the organisation, when it comes to any major development in the organisation. The leader should be able to envision the future and take along the organisation in the right direction making it successful. In this study, employee perception is measured post the merger or acquisition process is completed and after an average and minimum of two years of period, what are the outcomes from employee perspective. Therefore, this study aims to investigate and measure the perception and identify the antecedents and consequences in terms of human resources in IT industry and further validate the proposed model. This study has used survey methodology with five acquired companies in IT sector across UK and Asian countries. The study found a new perspective linking HR issues, HR policies and HR outcomes under the influence of demographics.
Keywords: mergers and acquisitions; M&As; HR practices; HR issues; HRI; HR policies; HR outcomes; HRO; empirical analysis from India; India.
Adoption of Online Pharmacies in India: An Empirical Study
by Brinda Sampat, Kali Charan Sabat
Abstract: Online pharmacies are the websites and mobile phone applications that engage in the online sale of healthcare products and services. The purpose of this research is to examine the adoption of online pharmacies in India. To achieve this, a conceptual model was developed by extending the technology acceptance model (TAM) to include trust and perceived risk. The conceptual model was empirically tested using structural equation modelling (SEM). Results revealed trust and perceived usefulness as the two key factors that influence consumers attitude and behavioural intention towards the adoption of online pharmacy in India. The results also indicated that perceived risk was significantly associated with a users attitude and behavioural intention in negative relation, which indicates that risk concerns deter customers from purchasing healthcare products and services from online pharmacies. Understanding the factors that affect usage behaviour, online pharmacists can develop suitable business strategies to ensure that an increased number of people use this new service innovation.
Keywords: online pharmacy; e-pharmacies; technology acceptance model; TAM; adoption; innovation; perceived ease of use; PEOU.
New Niche: The Ageless Market
by Ruby Chanda, Sanchari Debgupta
Abstract: Age has played a vital role in influencing marketeers to decide their target customers. Marketeers have always focused on targeting younger group of customers eluding one segment of customers who have often gotten neglected is the baby boomers or ageless customers. This article attempts to understand the gap between the demand of baby boomers and focus as well as supply from the retailers. In depth interviews and content analysis with retailers and baby boomers were conducted. Findings suggest that most retailers were not very keen on specifically targeting the segment of baby boomers. It explores the retailer connect required with this set of customers and the shopping behaviour exhibited by them.
Keywords: baby boomers; retailer; marketers; shopping behaviour; ageless; qualitative; theory of planned behaviour; content analysis.
INFLUENCE OF JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR WITH MODERATING ROLE OF EMOTIONAL AND CAREER COMMITMENTS AMONG INDIAN NURSES
by Amar Kumar Mishra, Anjali Rai, Priyanka Maya Gujrati, Bhupendra Bahadur Tiwari
Abstract: Medical needs of society have become more sophisticated, diversified, and complicated. This has necessitated emphasis on the organisational citizenship behaviour of nurses. The purpose of this study is to empirically examine the direct and indirect effects of job satisfaction, emotional commitment and career commitment on the citizenship behaviour of nurses in organisations. The study has taken job satisfaction as the independent variable, emotional commitment and career commitment as the moderating variables. The results indicate that job satisfaction has positive and significant direct effect on the organisational citizenship behaviour of nurses. It also indicates the moderating effect of emotional commitment and career commitment in the relationship between job satisfaction and organisational citizenship behaviour. Findings suggest that while JS alone can significantly affect OCB; the presence of EC and CC act as catalyst and strengthens the relation between JS and OCB.
Keywords: Indian nurse; organisational citizenship behaviour; OCB; job satisfaction; emotional commitment; career commitment.
Impact of COVID-19 on Travel Intentions in Silicon Valley of India- Testing the efficacy of the theory of planned behavior.
by D.P. Sudhagar, Jamgade Sweety
Abstract: Travel intention is an important factor in understanding the travellers preferences in the travel and tourism business. The purpose of the research is to understand the impact of COVID-19 on travel intention in the Silicon Valley of India and to test the efficacy of the theory of planned behaviour to predict travel intentions. This empirical research followed a quantitative analysis using the data acquired from a structured questionnaire. Convenience sampling was followed to collect the data from the respondents. The multiple linear regression results indicate a significant relationship between attitude, subjective norm, and perceived behaviour control on the intention to travel. The research is limited to respondents from Silicon Valley. The study contributes to the limited literature available in developing countries with respect to understanding the efficacy of the theory of planned behaviour to predict travel intention. The policymakers and health authorities can use the study findings to make decisions and develop policy regulations during the pandemic.
Keywords: travel; intention; coronavirus; behaviour; demographics; relationship; theory of planned behaviour; TPB; efficacy; non-pharmaceutical intervention; NPI; Silicon Valley; impact; India.
Investment pattern of domestic institutional investors
by Purwa Srivastava, Sakshi Varshney
Abstract: This research paper makes the first-ever study on the relationship between domestic institutional investors; DII, i.e., mutual fund; MF, insurance companies; INSU, development financial institution; DFI and banks with Indian stock market returns, at a disaggregated level. This analysis is based on ten-year daily data collected from Securities and Exchange Board of India, SEBI. During the study, Granger causality block exogeneity test verifies that stock returns predict MF, INSU, and DFIs investment behaviour. Additionally, Correlation analysis shows a positive contemporaneous relationship of stock returns with buying and selling done by all the four DIIs. Quantile regression technique reveals that INSU and, MF are contrarian traders, whereas Banks are momentum traders. With the analysis, we learnt that INSU is the most active trader at every quantile. MF is more active at lower quantiles. Banks are active traders at upper and lower quantiles, and DFI is active only at extreme quantiles.
Keywords: quantile regression; momentum traders; development financial institution; banks; mutual funds; insurance companies; contrarian trader; domestic institutional investor.
Electronic Word-of-Mouth (eWOM) Model on Customers Online Purchase Intention with Multi-Group Approach Digital Services
by Dharma Nur Sahira, Robert Kristaung, Faizah Eliza Abdul Talib, Wenny Chandra Mandagie
Abstract: eWOM communication is a part of a digital marketing strategy that has been used for a long time. This study examines the influence of eWOM of information on customers online purchase intentions in social media and shopping websites. According to the results, the information acceptance model (IAM) determinants information quality (IQ), information credibility (IC), and information usefulness (IU) were similar in the two groups. However, the information adoption (IA) in social media group had a significant impact, though not in group shopping websites. Although the results were different from past research, its model IAM provides new insights into information systems study (IS). Future studies should use other research models considering the variation in the results of this research. Furthermore, this study helps understand the impact of eWOM in group social media and shopping websites, specifically regarding customers purchase intentions in Indonesia.
Keywords: online purchase intention; social media; shopping websites; electronic word-of-mouth; eWOM.
A Scientometric Evaluation of International Journal of Business Innovation Research:(2006-2019)
by Santosh Baheti, Usha Lenka
Abstract: The International Journal of Business Innovation Research (IJBIR) is a journal in the field of business, management, and accounting, which was founded in 2006. This paper provides a comprehensive scientometric overview of the journal and 664 publications from 2006 to September 23, 2019. A total of 664 articles published were carefully reviewed and subjected to scientometric data analysis techniques. The study focuses on contribution of IJBIR to knowledge domain through publishing trends; citation analysis, co-occurrence analysis, authorship pattern, nature of articles, statistical tools and techniques adopted in research, institutional collaboration of authors, influential authors, influential articles, and industry wise analysis. The number of articles being published in IJBIR has shown an upward trend. Authors from 60 countries contributed for the growth of literature. The study shows that 40.85% of the articles were contributed by Indian authors and 16% of the total studies contributed by Centrally Funded Technical Institutes from India.
Keywords: scientometric analysis; citation analysis; business excellence; innovation.
Contingent Valuation Approach to Maximizing Park Finances: A study of Kaziranga National Park
by Ashifuddin Ahmed Saikia, Chandan Goswami
Abstract: Contingent valuation (CV) studies in India, especially in the north eastern states, are very few. Considering the importance of higher tourism revenue for better conservation and sustainable financing, this study is an attempt to understand visitors willingness to pay (WTP) and the significant factors affecting it by applying the CVM technique to 766 visitors in Kaziranga National Park (KNP), a World Heritage Site and a popular tourist destination in Assam, India. The study demonstrated high WTP of the visitors which can have important managerial implications. The overall findings suggest that the park entry fee can be carefully increased to maximise revenue. The binary logistic regression analysis identified income, domicile, expenditure, satisfaction, perceived image, revisit intention and environmental disposition as significant factors affecting WTP. The study provides valuable insights which can guide future pricing policies to become more self-sustainable.
Keywords: willingness to pay; national park management; protected-area tourism; tourism revenue; sustainable financing; conservation; optimum entry fee.
FINANCIAL STRATEGY AND CORPORATE PERFORMANCE GROWTH OF QUOTED CEMENT MANUFACTURING COMPANIES IN NIGERIA
by ADEGBIE FOLAJIMI FESTUS, AKENROYE CHRISTOPHER TAIWO
Abstract: Firms survive by maintaining financial plan to drive performance growth for favourable market value of companies.. This study evaluated effect of financial strategy on corporate performance growth of quoted cement manufacturing companies in Nigeria. The study adopted ex-post facto research design. The population of the study comprised of all the quoted cement manufacturing companies on the Nigerian Stock Exchange (NSE) as at 31 December 2017. Findings revealed that financial strategy measures had significant effects on corporate performance growth, growth measures (F(3, 57) = 0.33, Adj. R2 = -0.0507, p > 0.1). The study concluded that financial strategy does not jointly affect the corporate performance growth of quoted cement manufacturing companies in Nigeria, but affected on individual basis. The study recommended that the management should do proper analysis of the use of combined financial strategies to guide appropriate selection of financial strategies that will engender achievement of corporate performance growth for competitive advantage.
Keywords: corporate performance growth; dividend decision; financing decision; financial strategy; investment decision; Nigeria.
Talent Management Practices in Startups and their Effects in Innovation, Intrapreneurship, and Internationalization
by Fernando Almeida, Jorge M. Oliveira
Abstract: This study explores the role of talent in the processes of innovation, intrapreneurship, and internationalisation of startups. For this purpose, an empirical study was conducted with 226 Portuguese startups, and the impact of these components was analysed using the structural equation model. The findings indicate that talent attraction, development, and retention practices have a positive impact on innovation. However, the same correlation was not verified for intrapreneurship practices. Furthermore, both innovation and intrapreneurship are two determining elements in startups internationalisation activities. This study offers pertinent contributions to the establishment of policies to support the internationalisation processes of startups, in which talent management emerges as a determining factor for its sustainable growth.
Keywords: human capital; talent; entrepreneurship; internationalisation; innovation.
Financial innovation, corruption, and economic growth: Analysis of Sub-Saharan African countries
by João Jungo, Manuel Au-Yong-Oliveira, Anabela Botelho, Mara Madaleno
Abstract: Financial innovation allows the expansion of financing, facilitates domestic and international commercial transactions, and reduces bureaucracy for financial institutions in customer satisfaction. We aim to examine the determinants of financial innovation and to verify whether financial innovation positively impacts economic growth, despite the prevalence of corruption in the Sub-Saharan Africa region. Results show that the determinants of financial innovation in sub-Saharan African countries are competitiveness and the crisis in the banking sector, the need to extend the portfolio of deposits and bank loans (financial inclusion), and increased Internet access for households and investment. Similarly, corruption prevents the transmission of the positive effects of the financial system on economic growth, and reductions in corruption boost economic growth, so it will be important for policymakers to bear in mind that without the reduction and control of corruption in developing countries, financial innovation does not produce major advantages concerning the economic growth of African countries.
Keywords: financial innovation; corruption; economic growth; panel data; Sub-Saharan Africa.
Assessment of Patient Satisfaction in Tertiary Care Public Hospitals
by Debarshi Mukherjee, Mahasweta Das Saha, Rajesh Chatterjee, Soumen Mukherjee
Abstract: The purpose of this study is to identify and examine the factors related to the combined effect of the services rendered at different departments like emergency services, admission and discharge process, physician quality, quality of food, diagnostic services, and hospital environment influencing the overall satisfaction level of the patients. This study covers the district government hospitals in the third smallest state of India, Tripura, with healthcare infrastructure dependent on government support for a 3.8 million population. Multiple linear regression model and automatic regression modelling are used to measure the impact of various service features and their importance. Results reveal that quality of food and hospital environment in the Western region and admission and discharge process, diagnostic services, hospital environment, and cleanliness are the major influencers of patient satisfaction in the Eastern region. The findings provide valuable insights for policymakers and hospital administrators to improvise the six qualities of services offered.
Keywords: healthcare; hospital; patient satisfaction; service; Tripura.
The mediating role of technology innovation in the relationship between customer relationship management and customer loyalty, a case of Kuwaiti Banking industry
by Faraj Mazyed Faraj ALDAIHANI, Noor Azman Bin Ali
Abstract: This study examines the mediating role of technology innovation in the relationship between customer relationship management (CRM) and customer loyalty in Kuwaits local banks. The study also investigates the impact of CRM practices such as information sharing, customer involvement, knowledge management and technology based-CRM on customer loyalty in the Kuwaiti local banks. Using the convenience-sampling technique, 433 useful questionnaires were collected from the 460 distributed questionnaires in the survey. The collected data were analysed using AMOS to test the hypotheses that show a significant mediating effect of the technology innovation in the relationship between the CRM practices and customer loyalty. The study also identifies the significant or moderate impact of different CRM practices on customer loyalty in Kuwaits case of local banks. The discussion, implications and limitations and direction for future research have been discussed.
Keywords: technology innovation; customer relationship management; CRM; customer loyalty; banks; Kuwait.
The SwitchFix Paradigm: Customers Lifestyle Switch- Pathway to Environmental Sustainability Fix by leveraging Sustainable Personal Care Solutions.
by Palak Sharma, Rajasshrie Pillai, Brijesh Sivathanu
Abstract: This case study reviews the strategies adopted by SwitchFix for the promotion of sustainable personal care solutions and the challenges faced by the company in encouraging a switch to sustainable solutions among Indian customers. This is a qualitative study and provides insights through extant literature and in-depth interviews of the 58 customers. It vividly illustrates how ecological citizenship and sustainable consumption can act as change agents to trigger business innovation and market transformation. It highlights the strategies adopted by SwitchFix that encourage a marketing system in which sustainability is the key goal. The case offers a unique premise for analysing the strategies adopted by SwitchFix and its alignment to the United Nations sustainable development goals (SDGs). This case study discusses the strategies critical for the promotion of sustainable personal care products in the Indian market and also provides the customer perspective towards the products and advertising strategy of the company. This case study brings immense value to the practitioners, managers, marketers and entrepreneurs, attempting to bring sustainable products to new and developing markets.
Keywords: strategy; sustainability; sustainable consumption; personal care; Instagram ecological citizenship; UN-SDGs.
Customer Retention using Loyalty Cards Program
by Nyagarama Omboga Thomas, Sapna Singh, Mohit Gangwar
Abstract: Businesses need to retain their customers. They must research to know the best way to achieve a high retention rate, and which incentives are appropriate for participating customers. There are several methods of retaining customers, but we are closely paying attention to loyalty card programs. More participation in the program promotes more incentives and rewards. Therefore, this study aims to understand the influencing factors to shop at Ondoor and Reliance Fresh, the role loyalty cards play in satisfying and retaining customers participating in the program. For that purpose, this study uses a descriptive survey research design. Data were collected using the questionnaire. Results indicate the availability of multiple products; brand variety, outlet ambience, return policy, price, service, promotions, and store location had a higher impact factor as influencing factors. Loyalty card programs provided by Reliance Fresh and Ondoor have an impact on the participants.
Keywords: customer retention; loyalty cards; decision making; marketing strategy; satisfaction; brand variety.
How important are institutions for innovation and global competitiveness?
by Emerson G. Dos Santos, Alcides Barrichello, Rogério Scabim Morano
Abstract: Several studies show the importance of innovation to increase the competitiveness of countries. The literature indicates the existence of many factors that influence this relationship, including institutional ones. This study aimed to evaluate the influence of institutions on the countries competitiveness. For this, data from 137 countries, present in the Global Competitiveness Report, published regularly by the World Economic Forum, and statistical mediation models were used. The results confirm the hypothesis that the institutions in the countries mediate the influence of innovation on global competitiveness. Therefore, the countries institutional structure should receive more attention as a relevant factor for competitiveness and economic growth. This article contributes to the discussion on the role of the countrys institutional environment for economic performance at the international level. The development of policies to improve national systems of innovation needs to deal with the institutional environment to help competitiveness.
Keywords: innovation; global competitiveness; institutions; mediation; World Economic Forum; WEF.
Ways for Novelty: Disparity and Commonness between Business Innovation and Fiction Creation
by Ping Lan
Abstract: This research aims at bridging two distinct creative streams and promoting innovation. Business innovation and literature creation are two powerful engines for propelling modern society. However, how they pursue novelty with their styles and how they can learn from each other are rarely addressed. The author uses both literature surveys and participant observation, systematically looking into six areas in each stream. They are the classification of final products, the key elements contained in a success output, personal traits and skillsets of creators, originations of aha moments, the realisation of a creative idea, and the ecosystem surrounding a creation. In addition to pinpointing the novelty roots shared by the two streams, this research reveals the critical differences in the six areas. The article further points out how business innovation could enrich itself by learning from its creative counterpart based on the disparities.
Keywords: business innovation; fiction writing; participant observation; disparity and commonness; cross-boundary learning.
Predicting Market Acceptance of Autonomous Vehicles
by Renato Lopes Da Costa, Leandro Ferreira Pereira, Rui A. H. Gonçalves, Álvaro Dias
Abstract: Nowadays, we are facing a digital era submerse in technology. Information technology is embracing every industry, causing significant impacts and leading to considerable adaptations. The distribution industry is no exception. This study aims to collect evidence supporting that distribution channels are still not benefiting from information technologies entire potential. This research proposes to understand and analyse the factors that can influence customer mindset towards technology, either positively or negatively, helping to predict technology acceptance and use more accurately, specifically approaching autonomous vehicles, who promise to revolutionise distribution, particularly in terms of mobility. This research analyses autonomous vehicles growth and predict their impact in a global perspective and objectively in the distribution industry. An online survey was conducted, allowing the collection of most up-to-date information about distribution channels, in terms of efficiency and potentialities and concerns influencing the acceptance and use of this innovative technology.
Keywords: distribution channels; technology; acceptance and use; autonomous vehicles.
Systematizing Partner Selection Processes for R&D Business Relationships
by Christian Amponsah, Samuel Adams
Abstract: Innovations, opportunity identification, pursuit, exploitation as well as firm development can be addressed by organisations that develop formal relationship with others for the purposes of accessing essential resources, competencies, knowledge and legitimacy. To build a case in this area, we examine partner selection processes for research and development business relationships success using multiple case methodology. Drawing on the resource-based view-plus model (made up of the resources based view of the firm, knowledge base view and trust theory), this study analyses how research and development can be enhanced by the selection of appropriate partners in strategic alliance. The findings provide best practices for managing partnership selection process in research and development knowledge area accentuated by trust, substantial capital, and financial stability as well as resource required for expansion. We introduce the box and scale model and how they can be administered during the partner selection process.
Keywords: partner selection; selection process; relationships; research and development; R&D; selection criteria; success factors.
Investigating Consumer Intention to use Food Delivery Mobile Applications (FDMA): An Indian perspective
by Nupur Arora, Parul Manchanda
Abstract: Online retail and mobile commerce are one of the fastest growing segments in Indian market, be it any product category. Food industry has witnessed a massive transformation as to how the business is conducted. Prior studies have typically scrutinised consumer attitudes towards online retail in general and very few studies have emphasised consumer behaviour with respect to food delivery mobile applications (FDMA), specifically in Indian context. The objective of this study is to inspect the structural relationship between the constructs of UTAUT2 and consumer intention to use FDMA in the presence of consumer innovativeness (CI) as a reflective moderator. Online questionnaires were administered with 276 valid questionnaires. The model was tested using partial least square (PLS) path modelling approach. The findings suggest that only habit, performance expectancy and price value were key indicators of Indian consumers intention to adopt FDMA with no significant moderation effect of CI in domain if IT.
Keywords: food delivery mobile applications; FDMA; UTAUT2; consumer innovativeness; moderator; price value; performance expectancy; effort expectancy; habit; hedonic motivation; social influence; intention to use; partial least square; PLS.
The application of Agent-based Modelling for the diffusion of innovation research: A Case Study
by Emad Summad, Mahmood Al Kindi, Nasr Al-Hinai, Ahm Shamsuzzoha, Sujan Piya
Abstract: Agent-based modelling (ABM) is considered as an important technique to study innovation diffusion and has been increasingly applied in the diffusion of innovation activities. This study investigates the opportunities to adopt ABM to diffuse innovation in a construction company in Oman, engaged in an innovative project to construct a prestigious integrated township. It proposes a new innovation diffusion model that simulates the social interactions between agents and how that interaction influences the agents (visitors) adoption decisions. The application of ABM in this case project is analysed through MATLAB simulation software. The result from the study shows how a more complex model of a society can be implemented in a commonly used platform. The simulation results showed how the proposed model can actually mimic the expected behaviour of a complex system where static characteristics of agents such as nationality and age may influence the dynamic characteristics such as talking and frequency of visiting a certain location, which enhances the rate of decisions making process.
Keywords: diffusion of innovation; agent-based modelling; integrated township; case study.
Uncovering the role of culture and self-image in
determining academics acceptance of performance
appraisal in a Jordanian university context
by Arwa Al-Twal, Nadine Khair
Abstract: Performance appraisal influences decisions made regarding academics. Little is known about academics perceptions of performance appraisal and why do they hold these perceptions. This paper explores the role of culture and self-image in shaping the mindset of academics concerning their acceptance of performance appraisal. Semi-structured interviews were conducted with 16 academics working in a Jordanian university. This study revealed that the norms and traditions, groupings/categorisation, and personal networks within culture influence academics perceptions and acceptance of performance appraisal. The analysis also showed that self-image is a culturally developed inhibitor that plays a role in creating resistance to evaluation. This paper extends previous research on performance appraisal and brings insights concerning how it should be developed and implemented in a university context. It identifies potential yet critical inhibitors that explain academics perceptions of the practice, which is of practical interest to management in academic institutions and HR professionals.
Keywords: performance appraisal; culture; self-image; academics; Jordan.
Selection Environment, Venture Learning and Capability Building: Case of Malaysian Agriculture Incubation System
by Sarpaneswaran Subramaniam, Chandran Raju, Boon-Kwee Ng, Chubashini Suntharalingam
Abstract: This paper assesses the ventures learning and capability development during the incubation and post-incubation periods. The case studies show incubatees capability and learning divergence across multiple cases. First, the selection environments incubation and market shape the knowledge and capability development. Specifically, R&D support with greater access to facilities liberates incubatees with domain knowledge to sustain their ventures during and after incubation. Second, learning and capability developments are highly constrained by the owners domain knowledge distinction that limits their ability to appropriate employees knowledge and the knowledge from incubation support system. Third, the interplay in the owners domain knowledge, incubation support system, learning and capability development are dynamic where each reinforces one another. Overall, the selection environment features are critical junctures in driving evolutionary changes only when they co-evolve with other factors. The paper concludes with policy and managerial implications.
Keywords: incubation system; selection environment; organisation learning; capability building; agriculture system; Malaysia.
The Effects of COVID-19 on Global Tourism
by Priya Harchandani, Samik Shome
Abstract: The world is facing an unprecedented situation with COVID-19 posing many socioeconomic challenges to tackle. While projections of UNWTO suggest that international tourist arrivals could decline by 60% to 80% for 2020, global tourism has once again come under the radar of crises. This study explores the ramifications of the pandemic on global tourism and its allied industries on a regional basis. The findings reveal Asia-Pacific region has been the most affected followed by Europe and America due to restrictions imposed on travel and tourism sector across nations. The paper also discusses the policy responses taken by several economies across the world and provides an overview of the future policy decisions which will be crucial for the sustenance of the global tourism sector. Tourism, a resilient and flexible sector, requires several structural adjustments in order to survive and recover and rebuild consumer confidence in order to promote future tourism.
Keywords: COVID-19; Global Tourism; Structural Adjustments; Consumer Confidence; Policy Responses.
ICT induced factors influencing online Buying Behaviour of customers: A Literature Review
by Harsha Tyagi Tyagi, Zillur Rahman
Abstract: With the tremendous growth in information and communication technology (ICT) sector, numerous amount of trading activities are done by using the internet and mobile phones.. Despite this fact, people still feel hesitated while doing online shopping. This study attempts to explore the literature on the factors that affect online buying behaviour and the purchasing intentions of the customers and also explored the factors that inhibit customers to use the internet or mobile phones for the shopping purpose. A literature review approach is adopted for performing this research work and it was found that around 15 factors were identified affecting the adoption of internet and mobile phones for shopping. Online shopping benefits (i.e., convenience, enjoyment, service quality and variety) and trust were found to be the most prominent factors that affect the online buying behaviour of customers. Additionally, privacy and risk are the factors that were found to inhibit customers for online purchase.
Keywords: online shopping; adoption; information technology; barriers; purchasing service and mobile; ICT adoption.
The innovative organisation of Airbnb: Business model innovation and holacracy structure to enhance innovative business behaviour coping with the impact of the COVID-19
by Hiroko Oe, Linh Le Thuy
Abstract: Challenging traditional hotel chains, Airbnb is widely known as a major disruptor in the industry of short-term accommodation rentals and is broadening to other hospitality services. On a commission-based digital platform, Airbnb operates as a peer-to-peer business provider where it is driven to match guests and hosts with listings or experiences of relevance at an affordable price. The corporation has originated from the edge of the market, disrupting the contemporary hotel business and amplifying its influence on the mainstream. This article aims to evaluate Airbnb in the light of business model innovation and disruptive innovation theory. Themes will be discussed and presented on how to enhance innovative business strategies based on the unique organisational framework holacracy, which should be the key factor in sustaining business during and after the COVID-19 lockdown.
Keywords: Airbnb; sharing economy; business model innovation; disruptive innovation; informal economy; COVID-19 lockdown; holacracy system.
WHAT LEAD CUSTOMERS TO STAY WITH AN ONLINE TRANSPORTATION SERVICE IN EMERGING MARKETS?
by T.P.M. Hoang Le, Jung Kun Park
Abstract: With the continuous development of technologies and user demand, mobile app functions have become more and more diversified in category extension, specifically app-based shared transportation platforms (ABSTP). This study focuses on predictors of loyalty intention in the mobile app portfolio of shared-transportation services. 430 Vietnamese transportation app users were analysed using PLS-SEM. The results show that alternative attraction does not have a significant effect on loyalty intention. However, brand awareness, customer inertia, app rating, perceived value, and customer satisfaction directly affect customers loyalty intention. E-service quality has a strong indirect effect on loyalty intention through relationships on perceived value and customer satisfaction. Especially, the measurements of e-service quality and perceived value second-order constructs for ABSTP were well-confirmed and validated. Findings give some recommendations for establishing competitive strategies for managers of ABSTP companies.
Keywords: App-based shared-transportation platform (ABSTP); e-service quality; perceived value; mobile apps; loyalty intention; Vietnamese consumers; PLS-SEM.
The Role of FDI Uncertainty on Financial Development: Evidence from Panel Data
by Zunaidah Sulong, Ibrahim Farouq
Abstract: Financial sector is one of the most crucial sectors in an economy which requires development considering the role it plays in any of the economic structures. In view of that, this study investigates the role financial globalisation uncertainty and the global financial crisis 2007 plays in relation to the financial development of some selected leading African economies, to support the model, the study includes economic growth and trade openness as control variables in the research. The empirical co-integration result using Westerlund and Edgerton (2007) confirmed the presence of long-run relationship among the variables. Our result from the dynamic common correlated effect estimator also reveals that both the GDP, FGU and the trade openness are positively related to the financial development. However, the global financial crisis 2007 shows a negative effect towards financial development. Thus, proper policy implications are discussed in the final section of the study.
Keywords: globalisation uncertainty; financial development; economic growth; trade openness; panel Westerlund.
Dynamic Capabilities and Project Management: a systematic literature review
by Vânia Patrício, Renato Lopes Da Costa, Leandro Pereira, Nelson Antonio
Abstract: Project management became a critical tool for todays management success. Nevertheless, the fields authors reflect the difficulty of sharing empirical knowledge between projects. This condition empowered the dynamic capabilities research to become an active branch of science. The research team reviews the literature in the scope through the access and assess of the 25 most cited papers, published from 2014 to 2019. The goal is to interpret and contribute to mitigating the projects missing link while pushing dynamic capabilities science. The findings point to the importance of two branches interrelation in the organisations longterm success. The accessed papers emphasise common factors, mostly on dynamic capabilities on coming project management tasks. project management and dynamic capabilities, although different in goals and separated as science branches, can fulfil its missing links. The first working as an empirical knowledge provider to validate the seconds theoretical models, and the laters improving the priors continuous learning between projects.
Keywords: dynamic capabilities; project management; systematic literature review.
Dimensions of innovation and technology in Chilean Technology centers
by Miguel A. Bustamante-Ubilla, Orly Carvache-Franco, Mauricio Carvache-Franco, Wilmer Carvache-Franco, Francisco J. Mateo-Elgueda
Abstract: The present work designs an index of the impact of innovation in Chilean technology centres. A database derived from the 10th innovation survey conducted by the National Institute of Statistics of Chile was generated. The instrument had 321 questions and included 5,876 organisations. The variables were reduced using inclusion-exclusion criteria, confirming 15 high-impact items to generate second-level dimensions. Through exploratory factor analysis and comparing the component matrix with the rotated component matrix, three latent dimensions explaining more than two-thirds of the total variance were ratified. It was determined that the dimensions: innovation in marketing, descriptors of innovation, and internal innovation make up the innovation model. The dimension descriptors of innovation includes the items with the greatest impact and gives rise to an index for designing an innovation ranking in Chilean technology centres.
Keywords: technology centre; innovation; innovation capacities; innovation in marketing; internal innovation.
DOES RELATIONSHIP MARKETING HAVE A DARK SIDE A THEORETICAL PERSPECTIVE.
by Deepika Kumari, Shashank Vikram Pratap Singh, Mohinder Paul
Abstract: Few studies have identified that despite the benefits of adopting a relationship marketing strategy, there could be a dark side that reveals itself between business firms because of implementing a relationship marketing strategy. Past literature remains scrappy on this aspect. The other perspective tells that over time, a relationship may become boring. Apart from this time factor, another factor namely, opportunism, also played a significant role in manifesting the dark side variables. The present paper provides a conceptual framework on the variables of relationship marketing (trust and commitment) and the identified dark side of relationship marketing (such as vulnerability, complacency and suspicion). The authors argues that if at any point a partner has the opportunity to engage in opportunism, there appears a negative side of the relationship which overcomes the positive impact of the relationship marketing strategy and most favourable factors like trust, slowly converts into identified dark side variables.
Keywords: relationship marketing; dark side constructs; trust; commitment; opportunism.
Acceptance and Use of E-Commerce Technology among Micro & Small Women Entrepreneurs in India: Analysis of Determinants
by Sraboni Dutta, Shradha Shivani
Abstract: In spite of the ecommerce revolution creating immense growth opportunities for Indian SMEs, reports suggest that women entrepreneurs in the micro and small sector demonstrate low adoption of e-commerce. This research applies a technology acceptance perspective to analyse the determinants which drive the behavioural intention to accept and use ecommerce among these women entrepreneurs of West Bengal and Jharkhand, India. The UTAUT model of technology acceptance was employed to assess the relative impact of the core determinants and the influence of age and experience as moderators. Structural Equation Modelling was employed and the findings confirm the positive influence of the four core determinants. It is suggested that weak penetration of e-commerce in the population can be improved if campaigns are re-designed and implemented to induce the women entrepreneurs perceive that investment in ICT for e- commerce will be useful for their firms and that the technology is easy to use.
Keywords: information and communication technology; ICT; e-commerce; unified theory of acceptance and use of technology; UTAUT; women entrepreneurs; micro and small enterprises; SEM.
Financial Innovation and Banks Performance: An empirical analysis of Indian Commercial Banks
by TRISHA BHATTACHARYA, Simontini Das, Rilina Basu Banerjee
Abstract: The paper intends to investigate the impact of technology-led financial innovation on the financial performance of 52 public and private Indian Scheduled Commercial banks during the time period 2011 to 2012 to 2016 to 2017. Banks performances are measured under four major categories i.e., activity, liquidity, profitability, and solvency. Bank-wise financial innovation index is constructed by using principal component analysis from the variables, usage of credit card and debit card at ATM and point of sale, RTGS and NEFT. On the basis of adoption level of financial innovation, banks are classified into two clusters; high innovation banks and low innovation banks. The cluster analysis exhibits that adoption of technical innovation is relatively low among public sector banks (except State Bank of India) than private sector banks. Panel data estimation explains that financial innovation index helps to improve various indicators of Indian banking performance exclusively for low innovation banks. Hence the adoption of financial innovation is beneficial for the low innovation banks at their early stage of innovation. Empirical estimation shows that financial innovation does not affect banking activity, liquidity and profitability for high innovation banks. In fact, it reduces the solvency of high innovation banks.
Keywords: financial innovation; cluster analysis; banking performance; panel data analysis.
Effect of Job Satisfaction on Organizational Effectiveness of IT Sector
by Reetu ., Dr. Anshu Yadav, Kulbir Singh Redhu
Abstract: The physical and psychological health of individuals working in the IT sector is adversely affected due to their hectic and stressful working schedules. Hence, the prime importance of the management is to understand the factors affecting physical health, mental wellbeing and satisfaction of employees and also enhance their satisfaction at the workplace. The present study focuses on the job satisfaction of employees working in the IT sector and its effect on organisation effectiveness. For this empirical data of 581 respondents from different IT companies in the capital region of India were analysed to assess the impact of job satisfaction on the organisational effectiveness. Working conditions, relation with supervisor and colleagues, organisation of work, career advancement, and decision-making enhances satisfaction of employees and satisfied employees contribute to organisational effectiveness.
Keywords: organisational effectiveness; job satisfaction; moderation; IT sector.
Research Perspective of Artificial Intelligence and HRM: A Bibliometric Study
by Neelam Kaushal, Suman Ghalawat
Abstract: The purpose of the present research is to understand artificial intelligence (AI) technologies impact on the management of human resources in context to its various functions and practices in organisations. The paper adopted a bibliometrics methodology on a sample of 344 documents extracted from the Scopus database to observe the research happenings that have occupied a place on this theme. The study designed a bibliometric analysis framework based on AIHRMI (artificial intelligence and human resource management integration). This arenas vital research concentration is primarily about AI embeddedness in various HRM functions such as recruitment, selection, talent management and retention. The study proposes an AIHRMI framework developed from the multiple studies undertaken for the discussion in current research. This model will provide guidance and future directions for the expansion of AI in HRM for various organisations.
Keywords: artificial intelligence; human resource management; HRM; recruitment; selection; talent management; bibliometric analysis.
Assessment of Service Innovation in the Quick Service Restaurants (QSRs)
by Rajani Sarangal, Rajesh Singh
Abstract: The present study is an attempt to analyse the impact of service innovation on customer satisfaction and experience. The impact of customer experience on customer satisfaction has also been examined. Furthermore, the study also identified the mediating role of customer experience in between service innovation and customer satisfaction. The sample respondents were 221 quick service restaurant customers specifically from McDonalds, Dominos Pizza, Pizza Hut, Cafe Coffee Day, and KFC located in three cities of India, in particular Jammu, Chandigarh and Delhi (North India). Structural equation modelling has been used to test the relationship between the constructs. Study proposed a model on the basis of several hypothetical relationships which have resulted from an extant review of the literature. The proposed model is then tested empirically, which reflects the influence of SI on CS and CE and further, the influence of CE on CS in the select quick service restaurants in India.
Keywords: service innovation; customer experience; customer satisfaction; quick service restaurants; QSRs.
Board Attributes, Ownership Concentration and Corporate Risk Management. Evidence from Listed Non-Financial Firms in Kenya
by THOMAS TARUS, Joyce Komen, Joel Tenai
Abstract: This research aimed to examine whether ownership concentration moderates the link between board attributes and corporate risk management in Kenya. The sample included 41 non-financial companies from 2010 to 2017. Hierarchical binary logistic regression was employed to test the interaction of the variables. The study results indicated that concentration of ownership had a positive and insignificant moderating impact on the association between board financial expertise and corporate risk management ( = 0.12, > 0.05) while the concentration of ownership positively and significantly moderated the relationship between board independence and corporate risk management ( = 0.75, < 0.05). The results will be useful to investors by understanding how board aspects affect corporate risk management. This research offers useful perspectives especially in the context of emerging economies on the role played by the ownership concentration in terms of shareholdings while shaping management choices regarding corporate risk management.
Keywords: board independence; board financial expertise; board attributes; ownership concentration; corporate risk management; Kenya.
Understanding organic food purchase behaviour: using the extended theory of planned behaviour
by Darryn Kin Yan Chiew, Dalilawati Zainal, Sayema Sultana
Abstract: Organic food consumption is gaining attention following greater consumer awareness of health and environmental issues. This study examined the factors influencing organic food purchase behaviour in one developing country, namely Malaysia. Responses from 321 questionnaire respondents, derived from convenience sampling, were analysed. Based on the extended theory of planned behaviour (TPB), the results of the study show a significant influence of attitude towards organic food, perceived behavioural control (PCB), knowledge of organic food, and eco-labelling in predicting the organic food purchase intention, thus the actual purchase behaviour. This study addresses the intentionbehaviour gap and signifies the importance of contextual factors in understanding organic food purchase behaviour in a specific country. Organic food retailers need to implement strategies that promote purchase behaviour by disseminating useful information about the benefits of organic food consumption to consumers and placing eco-labels on organic food packaging in order to support sustainable food consumption.
Keywords: organic; theory of planned behaviour; TPB; promotions; knowledge; behaviour.
MOBILE BANKING A NEW BANKING MODEL: AN EMPIRICAL INVESTIGATION OF FINANCIAL INNOVATION
by Tarak Nath Sahu, Sudarshan Maity
Abstract: In the present study, researchers conduct a detailed investigation of financial innovation of mobile banking due to technological innovation. The study covers from 2010 to 2011 to 2019 to 2020. A multiple regression model is used to identify the important factors that influence technology-based mobile banking transactions. The analysis reveals that mobile connection, literacy and GDP rate play a significant role in the growth of mobile banking transactions. Further, to investigate the role of mobile banking transactions on financial inclusion, researchers have run a bivariate regression analysis. The result shows that mobile banking transactions have a significant role on financial inclusion. The study also finds that public and private sector banks both play a significant role in implementing mobile banking. So when physical branch mode banking is too costly, regulators and banks can stimulate the customers to use the mobile device as a mode of banking to achieve the target of financial inclusion.
Keywords: financial inclusion; mobile banking; innovation; technology.
Investigating Customers Uncertainty and Satisfaction in Banking Industry: The Role of Organizational Silence towards Customer, Organizational Hypocrisy and Corporate Social Irresponsibility
by Omid SolatiNik, Reza Salehzadeh, Seyyed Mehdi Mirmehdi
Abstract: The purpose of this paper is to investigate the effect of organisational silence towards customer, organisational hypocrisy and corporate social irresponsibility on customers uncertainty and satisfaction. A cross-sectional research design, drawing upon a questionnaire survey was employed to collect data from a sample of bank customers in Iran. Structural equation modelling was performed to test the relationship among the research variables using findings from the 1,095 participants. The results revealed that organisational silence towards customer, organisational hypocrisy and corporate social irresponsibility positively influenced customers uncertainty and satisfaction. In addition, customer uncertainty was a direct antecedent of customer satisfaction. This study contributes to the literature of customer satisfaction in the banking industry by being the first to investigate the simultaneous impact of organisational silence, organisational hypocrisy, corporate social irresponsibility and customer uncertainty on customer satisfaction.
Keywords: customer satisfaction; customer uncertainty; organisational silence towards customer; organisational hypocrisy; corporate social irresponsibility.
FACTORS INFLUENCING THE OUTCOMES OF UNIVERSITY BASED INDIAN INCUBATORS
by Preethi Manniledam, Radha Ramanan
Abstract: The study explores the factors that could influence the performance of incubators hosted by Indian universities. Sustainability of these TBIs depends on the determiners of these/performance. The study tries to identify if there exist any differentiator among the TBIs like the sector, public or private TBIs that perform better. The methodology adopted is primary data collection using a questionnaire designed for this purpose. Complete enumeration method is adopted for data collection. The questionnaire was circulated to the incubator heads of 67 incubators and 30 responses were obtained. It was found that number of years of operation and government grant are two significant factors that contribute to the successful outcome of incubators. No significant difference in the incubator performance was found between private and public universities to which the incubator is attached. However, sector specificity is proven to be significant in the success or otherwise of an incubator.
Keywords: business incubator; incubation services; graduation; employment generation; government grant.
ICT service exports in South Asia: a cross-country forecasting approach
by Abu Naser Mohammad Saif, Azmawani Abd Rahman, S.M. Masudur Rahman, Nusrat Jafrin
Abstract: The aim of current study is to depict the forecasting trend of information and communication technology (ICT) service exports for the eight South Asian countries (Afghanistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, and Sri Lanka). The latest available secondary data on ICT service exports for those South Asian countries from World Development Indicators (WDI) of the World Bank dataset for the period of 2008 to 2017 were used for this study. For identifying trend pattern, the least-square trend equation on deseasonalised data of ICT service exports has been used. In the least square trend equation, the independent variable is time and the dependent variable is deseasonalised data. Time series regression model has been initiated to forecast future values based on earlier mentioned values in the dataset. Findings of the study indicate that six countries (Bangladesh, India, Maldives, Nepal, Pakistan, and Sri Lanka) have an upward trend of ICT service exports for the period 2018 to 2025, and two countries (Afghanistan and Bhutan) have a downward trend of ICT service exports for the same time interval.
Keywords: ICT service exports; South Asia; least square trend equation; deseasonalised data; time-series regression.
Artificial intelligence definition, applications and adoption in Human Resource Management: a systematic literature review
by Mohand Tuffaha, M. Rosario Perello-Marin
Abstract: This paper deals with the role of artificial intelligence (AI) in human resource management (HRM). Although AI emerged in the mid of the 20th century, current literature still offers an inconsistent view of AI in HRM. This piece of research provides an overview of the academic literature published in this field. AI and HRM, two separated research streams so far, have been analysed to aggregate knowledge and to identify common patterns on the interaction between them. The aim of this piece of paper is to analyse how AI can influence HRM and derive a specific definition of AI in HRM. Moreover, the authors discuss AI applications in HRM and current academic framework for AI adoption in HRM. The findings show a comprehensive review of the relationship between AI and HRM, identifying a research gaps regarding this knowledge area, and the implications of AI concerning.
Keywords: artificial intelligence; human resource management; HRM; deep learning; machine learning; AI in HRM.
Impact of IT Women Employees Remote Work during Covid-19 with Work Life Balance
by JANSI RANI, V. KRISHNA PRIYA
Abstract: The balance of work life is a very tough situation for women to balance the family and as well as job. But now, drastic change, which has taken place due to the pandemic induced by the Covid-19, it pushed all the employees to work from home (WFH) itself. The IT industry is one of the top leading sector, and employees in this sector will have mental pressure, stress for smooth run of work and family. Due to this ongoing pandemic, all the IT employees are advised to work remotely, i.e., WFH. Based on that, the women employees are working from remote area and they should engage with both family and work, also simultaneously they will have to balance their work and family. The present research is to study about the women employees working remote during Covid-19 period and the way she balances the dual role of work and life.
Keywords: Covid-19; remote work; work life balance; work and family engagement; work and family conflict.
The effects of venture capital on firm innovation: the role of absorptive capacity
by Abderrahim LAACHACH, Younes ETTAHRI
Abstract: The concept of absorptive capacity is currently receiving attention in the literature and the underlying drivers of innovation. The present article emphasises the contribution of venture capitalists to the innovation process, in particular through absorptive capacity. Building on the increasing importance of the structural equation modelling (SEM) as a substantial analytical tool for testing cause-effect-relationships models with latent variables, we used the partial least squares structural equation modelling (PLS-SEM) to test the structural and the measurement model of our research. The sample of this study consisted of 62 venture capital backed Moroccan firms. The results reveal that the innovation is largely associated upstream with the absorptive capacity in venture capital backed firms. However, the contribution of venture capitalists to innovation is relatively limited, particularly for radical innovation. Furthermore, the firm size has no significant impact on innovation and absorptive capacity.
Keywords: absorptive capacity; venture capital; knowledge transfer; incremental innovation; radical innovation.
Analysing productivity of digital marketing investments through selected metrics
by Kamalpreet Kaur, Lalit Mohan Kathuria
Abstract: Nowadays, the business firms are shifting their investments from traditional marketing to digital marketing. Even though the companies are spending more on digital marketing, yet most of the marketers find it difficult to measure productivity of digital marketing investments. One of the measures of productivity is return on investment (ROI), and digital marketing return on investment (ROI) is the measure of profit or loss that the marketers generate on their digital marketing investments. Digital marketing productivity is measured through different metrics such as cost per click, cost per impression, bounce rate, share of voice, conversion rate, etc. This paper highlights these metrics with the help of few case studies from past literature. These metrics provide useful information regarding success of digital marketing investments in generating sales growth, profit, brand awareness and knowledge, customer relationship management and promoting word-of-mouth. Effective productivity measurement of digital marketing investments would lead to trust among business firms and promote higher use of such digital marketing tools by the business organisations. The authors have also presented a conceptual framework of measuring digital marketing productivity.
Keywords: digital marketing; productivity; marketing investments; metrics; return on investment; ROI.
Market segmentation of online shoppers: A Bayesian approach
by Manit Mishra, Snigdha Mohapatra
Abstract: Trust among online shoppers is an essential prerequisite for a flourishing e-retail. This study identifies trust-based segments among online shoppers in India. The antecedent constructs of trust in e-retailing context are theorised and a response-based segmentation is carried out using Bayesian latent structure regression (BLSR) with variable selection. BLSR is run on survey response from 263 respondents to extract the segments. The findings are validated by a focus group discussion involving 12 online shoppers. The study makes four unique contributions. First, there are no universal drivers of trust in e-retail. Second, Indian online shoppers can be segmented based on trust into inner-directed and outer-directed shoppers. Third, trust levels of inner-directed shoppers is influenced by: 1) their technology-savvy characteristics; 2) brand knowledge. And fourth, trust levels of outer-directed shoppers is shaped by e-retailers care. The findings provide e-retailers with segment-level, strategic market interventions for trust formation among online shoppers.
Keywords: trust; segmentation; BLSR; e-retail; online shopping.
Women Empowerment: Key for Socio-Economic Development in India
by VINAY KANDPAL, Neeraj Nautiyal
Abstract: This paper attempts to analyse the role of microfinance institutions and self-help groups (SHGs) in peoples empowerment, especially women living in rural areas through placements or job opportunities across different sectors, thus removing gender stereotypes prevailing in society and removing the migration issue in India. Women in India earn a median gross salary of Rs.196 per hour, 19% lower than Rs.242 for men, according to the latest Monster Salary Index. Wage inequalities are the highest in IT/ITES (26%) and manufacturing (24%), but even women-intensive sectors such as healthcare and social work show a steep pay gap (21%). To promote gender equality and the entrepreneurial spirit, it is inevitable to finance women for various small and local start-ups.
Keywords: self-help group; SHG; financial inclusion; micro financial institutions; banks.
Impact of Virtual Community Interaction, Technology fit and Compatibility examine the Students performance: Mediating role of e-Class Satisfaction
by Manoj Kumar, Pradeep Mamgain, Srinivas Subbarao Pasumarti
Abstract: The authors tried to identify the mediating role of e-class satisfaction on the academic students performance. The sample collected from Indian higher academic institution during COVID19 pandemic with the help of adoptive scaled items and expert suggestions. The total 384 number of responses were collected from the various academic intuitions. The descriptive measurement of items recorded on a seven-point of Likert scale, SEM and mediation test were performed to satisfy the objective. The study finding indicates, all predicators (VCI, TF and CMP) have a positive effect on e-class satisfaction and we also found a mediation effect on student performance. Additionally, we tried to find out the mediation effect of e-satisfaction on students performance. The study objective to investigate how virtual community interaction, technology fit and compatibility collective develop the e-satisfaction of the university level student and considered the mediation effect of e-class satisfaction on students performance building.
Keywords: virtual interaction; virtual community; technology fit; computability; e-satisfaction; student performance.
The Usefulness of Online Learning on Quality of Education During Covid-19 Pandemic: Evidence from Jordanian Universities Students
by Ali Al- Quran, Ghufran Hijjawi, Hanan Almomani, Mohammad Eldahamsheh, Sulieman Al-hawary
Abstract: The research aimed to illustrate the usefulness of online learning on quality of education during Covid-19 pandemic collecting the evidence from Jordanian universities students. The research design of the study was based on quantitative data which was gathered from students belonging to Jordan universities. In addition, a close-ended survey questionnaire was used for collecting data, and the sample size on which relevant tests were conducted was 316. The results were analysed using structural equation modelling (SEM) which included confirmatory factor analysis (CFA) and assessment of the proposed path. The tests were conducted on SmartPLS. The results showed that online system of education in Jordanian universities during Covid-19; was dependent on various factors such as: institutional support, technology infrastructure, online teaching expertise, students readiness to move online, and development of course presenting.
Keywords: online learning; quality of education; Covid-19 pandemic; structural equation modelling; SEM model; universities; Jordan; confirmatory factor analysis; CFA.
Self adaptive random generated certificateless signcryption identity with load balancing for secured cloud data communication
by Jawahar M, Monika S
Abstract: In cloud, data communication is performed among the servers and cloud users where security plays a major role for protecting the data from unauthorized users. The several techniques have been developed to provide the security for cloud data. But, its failed to consider both data security as well as load balancing in cloud. This is the major concern in decreasing the growth of cloud computing. In order to develop that a Self Adaptive Random Generated Certificateless Signcryption Identity based Weighted Heuristic Search Load Balancing (SARGCSI-WHSLB) technique for improving the load balancing efficiency with higher security in cloud data access is proposed. This technique performs the encryption and signature verification process where only the authorised cloud user accesses the data from the cloud server. Based on the results and discussions, SARGCSI-WHSLB technique improved the data security as well as load balancing efficiency in cloud environment than the other methods.
Keywords: cloud computing; secure data communication; self adaptive random generated certificateless signcryption model; plain text; cipher text; man-in-the-middle cryptographic attack and flooding attack.
Prioritising the Factors Influencing Strategic Tools' Usage by Micro, Small and Medium Enterprises (MSMEs): An Analytic Hierarchy Process (AHP) Approach
by T.R. Anandan, Kriti Priya Gupta
Abstract: Strategic practitioners and scholars often advise organisations to use strategic tools. Still, several studies identified differences in the usage pattern of strategic tools in various contexts. Researchers have also found a diverse set of factors influencing their adoption. However, hardly any research has gone beyond it to answer a very pertinent question: which is/are the most important factor(s)? This study aims at examining the relative importance of these factors in the context of MSMEs operating in developing nations. At first, we arranged these factors as per the extended TOE framework. Then, we applied the AHP technique to identify their priorities from the data collected from 17 MSME owners of NCT of Delhi using convenience sampling. The paper presents the ranking of each factor in three levels consisting of four in level 1, eight in level 2, and 21 in level 3.
Keywords: strategic tools; micro; small and medium enterprises; MSMEs; TOE framework; analytic hierarchy process; AHP; prioritisation.
WORKPLACE ERGONOMICS AND JOB STRESS AMONG ACADEMICIANS OF HIGHER EDUCATION: AN INDIAN PERSPECTIVE
by Pankaj Agarwal, Rajesh Kumar Upadhyay, Anuj ., Vishal Sagar
Abstract: Academic work has traditionally been regarded as non-stressful but this is no longer the case worldwide. Academicians accommodate a professional group who possibly experience stress and musculoskeletal problems due to a variety of causes such as thirst to gain knowledge, research work, students evaluation, preparing lectures, extended sitting and standing in the same posture, extensive use of the computer, administrative work, placement responsibilities, huge pressure to excel in a career, etc. Although a variety of reasons affect musculoskeletal conditions and job stress of academicians, ergonomics plays a pivotal role in increasing/decreasing it. Hence, the current study intends to inspect the above relationship and issues statistically. Data were assembled from academicians working in higher education institutions (HEIs) of Uttarakhand, India. Results reveal a significant direct negative association between workplace ergonomics and job stress. Even in the presence of mediating variable (WMSD), the direct effect between WE and JS was found significant.
Keywords: workplace ergonomics; WE; job stress; JS; work-related musculoskeletal disorders; WMSDs; academicians; higher education institutions; HEIs.
Investigating the mediating effect of eWOM while exploring a higher education institutions
by Deepak Kaushal, Anuj .
Abstract: The emergence of computers, cell phones and internet services is the drastic change, that business world and consumer market place and the field of academics has witnessed in recent decades. The technology has increased the reach of internet which has completely evolved conventional word of mouth to electronic word of mouth (eWOM). The study endeavour to discover the antecedents of brand image for selecting an institution for higher education in Uttarakhand State of India using digitally mediated technologies. The aim of this study is to investigate the impact of source style, source credibility and trust on electronic word of mouth (eWOM). The mediation analysis validates the case of full mediation of eWOM between SS, SC, TST and BI. The study advocates that in order to improve BI, the higher education institutions should pay serious attention on eWOM.
Keywords: source credibility; trust; electronic word of mouth; eWOM; source style; brand image; higher education institutions.
Corporate Governance, Innovation and Firm performance: Evidence from India
by Shweta Sharda, Shital Jhunjhunwala
Abstract: Innovation is crucial in determining the competitive position in the global market; however, management finds it difficult to allocate resources towards these investments due to uncertainty of returns in the future. Given that board of directors monitor managerial decisions and encourage them to pursue innovative strategies for enhancing firm performance, this study examines the moderating effect of corporate governance on the relationship between innovation and firm performance in a panel of 599 Indian listed companies from 2015 to 2019 by employing fixed-effect regression analysis and conditional effects. Results signify the negative moderating impact of nomination and remuneration committee (NRC) busyness and NRC participation on the relationship between innovation and market indicator (Tobins Q); however, none of them moderate the relation between innovation and financial performance (ROE). The findings also indicate the indirect influence of board independence on the strength of the R&D-performance relationship. Companies and regulators should develop measures to reduce managements influence in the nomination process to achieve the desired outcome from the mandatory composition of NRC.
Keywords: board; committees; governance; innovation; India; moderation; performance; R&D investment; returns; risk.
Does Corporate Governance really influence Stock Price Synchronicity
by Abhisek Saha Roy, Som Sankar Sen
Abstract: It has been argued in many studies that as the informational asymmetry in the market decreases, stock return synchronicity also decreases, the reason being the market has less market-wide information and more firm-specific information. This paper mostly tries to explain the influence of corporate governance on stock price synchronicity where corporate governance is considered a proxy of governance transparency. The result documents the fact that the presence of international directors, CEO duality, percentage of shareholding pattern and board members attendance has a very significant impact on synchronicity. However, selection of random effect model suggests that there is unobserved heterogeneity in the model which is constant over time and not correlated with the independent variable.
Keywords: corporate governance; board composition; board diligence; stock price synchronicity.
Factors Affecting the Use of Online Research Collaboration Platforms For Knowledge Sharing: Evidence From Knowledge-Intensive Organizations
by Osama F. Al Kurdi
Abstract: There is a need for academics to connect through research communities to increase, share their current knowledge, collaborate, and inform their research efforts. Social media (SM) is fast becoming an essential instrument for knowledge sharing and communication, not only at the organisational level but also for individuals. Few attempts have been made to understand enablers that influence academics at knowledge-based organisations like universities to adopt SM tools for academic research sharing. This quantitative study examined the motivating factors of academics in relation to engaging with other experts in online platforms, using partial least squares equation modelling (PLS-SEM). There were seven variables associated with the study: attitudes towards knowledge, intention to share knowledge, actual sharing of knowledge, perceived behavioural control, self-efficacy, subjective norms, tools, and technology. The findings suggested that academics are likely to engage in online research collaboration due to the desire and attitudes towards sharing knowledge.
Keywords: online research community; knowledge sharing; ResearchGate; academicians; researchers.
Applying Consumer-Based Brand Equity in Private Universities Branding: An Empirical Study
by Alaaeddine Abbas, Ayman Bazzi
Abstract: This paper investigates the influence of consumer-based brand equity (CBBE) dimensions on customers brand attitude and purchase intention, along with the moderating effect for corporate social responsibility (CSR) on the relationship between customers brand attitude and their purchase intention. The study sample consists of 375 students, which is considered as sufficient sample size for applying data analysis using partial least square-structure equation modelling (PLS-SEM). The current study findings reveal that three dimensions for CBBE out of four, have a significant positive effect on customers brand attitude (brand awareness, brand loyalty and brand image), while only brand loyalty has a direct positive influence on customers purchase intention. Also, the results indicate that brand attitude partially mediates the relationship between brand loyalty and purchase intention, while it fully mediates the relationship between brand image and purchase intention. Furthermore, CSR does not moderate the relationship between customers brand attitude and their purchase intention. Moreover, this paper contributes to CBBE literature.
Keywords: brand equity; brand attitude; purchase intention; corporate social responsibility; CSR.
A metadata review on business intelligence in the construction industry
by Alwi Mahmudin, Ainul Mohsein Abdul-Mohsin, Md Shamimul Islam
Abstract: Little effort has been made to know the status of BI in the construction industries. Business intelligence (BI) is critical for companies to migrating into Industry 4.0. Therefore, this study aims to review the literature related to BI in the construction industry to find out the status and presents directions for future research. Twenty-five articles were collected from the Scopus database from the year 2000 to April 2019. The study analysed the data through data mining and descriptive statistics. The findings revealed a growing upward trend in publications. Moreover, Art?ras Kaklauskas was found as the top author and Expert Systems with Applications and Journal of Construction Engineering and Management were found to be the top journals that publish the most number of papers. This study contributes to literature by presenting a review paper on BI in the construction industry.
Keywords: business intelligence; construction industry; data mining; artificial intelligence; literature review.
Capital structure and cooperative unions financial performance in southwest Ethiopia
by Bayelign Abebe, Ayalew Ali
Abstract: The purpose of this paper was to ascertain the effects of capital structure on the financial performance of cooperative unions. The financial performance was measured using return on asset (ROA) and equity (ROE) while the capital structure was measured using debt ratio, asset tangibility, liquidity ratio and asset size. The examination utilised a unique board model of cooperative unions for the time of 2015 to 2020. The examination uncovered that debt ratio, asset tangibility, and liquidity proportion has a noteworthy and beneficial outcome on the financial performance of cooperative unions however, asset size has a negative and critical impact on the financial performance measured both in ROA and ROE. The investigation presumes that capital structure has a noteworthy impact on the financial performance of cooperative unions. At long last, the investigation suggests that cooperative unions ought to have an ideal capital structure so as to upgrade the money-related execution and make the colossal incentive to its members.
Keywords: capital structure; cooperative unions; financial performance; Ethiopia.
The Effects of Environmental Uncertainties on Performance of Quoted Food and Beverage firms in Nigeria
by Kayode K. Arogundade, Muyiwa. A. Opaleye, Omobola Monsurat Ajayi
Abstract: The unpredictability nature of todays business environment exposed firms to various environmental uncertainties the effect of which on performance is yet to be ascertained. The study therefore examined effects of environmental uncertainties on firm survival, firm efficiency, and competitive advantage. Using survey research design, the study was carried out in Southwest Nigeria. All the 13 quoted food and beverage firms in the region were considered using total enumeration method while purposively, top and middle management category of staff totalled 673 were considered as respondents to the study. Six hundred and twenty-two questionnaires were returned and considered for analysis using both descriptive and inferential statistics. The results of the analysis shows that environmental uncertainties has significant effect on firm survival with F-value of 19.717; firm efficiency with F-value of 37.110; and competitive advantage with F-value of 42.932. Also, the results of the analysis on the effect of environmental uncertainties on overall performance shows that the F-test (1,620) = 10.881, was significant at p = 0.000 < 0.05. Based on the results, it is concluded that environmental uncertainties have significant effect on firm survival, firm efficiency, competitive advantage, and overall performance of quoted food and beverage firms in Nigeria.
Keywords: environmental uncertainties; supplier uncertainty; customer uncertainty; technology uncertainty; competitor uncertainty; performance.
Machine Learning based P2P Lending Islamic FinTech Model for Small and Medium Enterprises (SMEs) in Bahrain
by Mustafa Raza Rabbani, Shahnawaz Khan, Mohamamd Atif
Abstract: The study provides the current overview of P2P lending in Bahrain especially for the small and medium enterprises (SME) sector and proposes a machine learning-based Islamic Fintech model for P2P lending. The study also suggests how P2P lending platform (mainly a debt-based platform) can follow sharia principles and can satisfy the needs of customers who believe in lending/borrowing as per Islamic finance. The study proposes an Islamic Fintech model for person to business (P2P) lending suitable for the small and medium enterprises. It is high time that new methods of credit should be introduced and promoted to give a boost to the sector and save hundreds of thousands of jobs. Against such a backdrop the present study identifies the gaps in lending system for the small and medium enterprises and proposes a machine learning based Fintech model as per sharia compliance for attracting more lenders.
Keywords: Islamic Fintech; machine learning model; Fintech; small and medium enterprises; SMEs; peer-to-business lending; P2P lending platform.
Interorganizational Relations in Technological Districts
by Marina N. Santucci
Abstract: This paper studies the development of interorganisational relationships among technological companies and the influence of belonging to an institutional district. Three levels were established to study the development of those relationships: first, participation in group activities, then the level of shared knowledge, and finally the achievement of joint projects. The study was designed under a mixed methodology with a correlational approach, triangulated by a questionnaire, interviews, and documentary bases for companies located in the technological district of Buenos Aires. The main results showed that expectations of development of the district and the possession of protocols for strategic decision-making significantly encourage cooperative actions, through their influence on the dynamics of trust. The shared knowledge was frequently tacit and mainly due to infrastructure and business partners. The most frequent type of relations was between large and small organisations, reflecting a potential for strategic alliances under co-working structures or business incubators.
Keywords: decisions; trust; interorganisational relations; knowledge management; technological sector; district; cluster; innovation; networks; cooperative actions.
The Effectiveness of Long Tail Marketing on Consumer Behavior towards Online Streaming Channels: A Thematic Approach
by Greeshma Radhakrishnan, Rahul Ajayakumar, Sandhya G
Abstract: Consumer behaviour is complex, and it is interesting to understand the consumers intention towards online streaming channels, their preference towards popular and unpopular shows, which is a topic that is fascinating among the tech savvy individuals. This paper aims to understand Indian consumers aspects or reasons behind the preference for unpopular contents in the online streaming channels. Purposive sampling technique was used in choosing the participants and FGDs were organised to draw thematic content in the context of the study. Inductive thematic analysis gave way to other dimensions such as preference on genre, preference on category and count on unpopular content that progressed out of the themes. Preference on unpopular content, research on unpopular content, continue exploration on unpopular content and count on unpopular content had an influence on the viewers watching unpopular shows in the online streaming channels.
Keywords: thematic analysis; long tail marketing; focus group methodology; online streaming channels and Indian consumers.
Innovation and firm performance: The role of absorptive capacity and technological capability
by ENDAH RAHAYU LESTARI, NIMAS MAYANG SABRINA SUNYOTO
Abstract: Innovation has shown to provide significant contribution to the competitiveness of the organisation. Hence, it is important to know how to integrate the absorptive capacity and technological capability into the innovation strategy because they influence the firm in creating innovation, determining the firm performance. The purpose of this article is to elaborate the role of absorptive capacity and technological capability support in developing firms innovation. This study uses samples of 143 food sector SMEs in Malang Raya, Indonesia. Partial least square (PLS) was then employed in order to test the validation model and the research hypotheses. The results showed that both absorptive capacity and technological capability have positive effects on innovation. Whereas, the innovation has positively associated with the firm performance. The study is quite beneficial to better understand that firms should take into account the key strategic roles and how to improve innovation for organisational success.
Keywords: absorptive capacity; firm performance; innovation; technological capability; partial least square; PLS.
Working Mothers in UAE
by Ammara Amanat Ali, Alejandro Martin Sposato
Abstract: This article identifies the challenges faced by professional women, including mothers, in the United Arab Emirates (UAE) and the coping mechanisms that these women have developed to overcome them, in the context of the UAE. Working mothers encounter numerous challenges such as: lack of support from management, absence of sympathetic policies in the private sector, hiring prejudices, obstacles to leadership positions, and inappropriate questions during interviews, among others, these issues lead to a number of personal and professional challenges. Despite the current challenges, there are positive signs for the future, as the government of the UAE has introduced legislation and is taking concrete action to address some of these problems. This paper contributes to the existing literature on working mothers by exploring the experiences of mothers in the United Arab Emirates and highlighting the particular issues that arise in the context.
Keywords: working mothers; motherhood penalties; career development; work-life balance; gender pay gap; UAE services sector.
Foundation, Status Quo, and Future Trends of the Business Model Innovation Process Knowledge Base
by Amaury Schaller, Ronald Vatananan-Thesenvitz
Abstract: With the application of a science-mapping technique, the knowledge base of the business model innovation (BMI) process literature was systematically assessed; 362 Scopus-indexed articles and conference papers from 2001 to 2018 were considered. This review uncovers the foundation, development, and future trends of the BMI process knowledge base. Moreover, this systematic literature review aims to connect the BMI process to two main disciplines: 1) strategic management; 2) innovation and entrepreneurship. Three schools of thought were identified: 1) new approaches to the BMI process; 3) antecedents and barriers to the BMI process; 3) strategic and sustainable decisions related to firm performance during the BMI process. The BMI literature is anchored equally in both disciplines, and hence a strategic entrepreneurship view is suggested for the process, especially since digital transformation is a relevant future avenue for BMI.
Keywords: business model innovation; BMI; process; science mapping; bibliometrics; systematic literature review.
Access to Finance and Performance of Small and Medium Enterprises: Mediating Role of Product and Process Innovation
by P.A. Ibrahim
Abstract: The purpose of this paper is to estimate how access to finance enhances SME performance with the mediation role of product and process innovation. Required data was sourced from 276 manufacturing SMEs in India using a structured questionnaire. Structural equation modelling was performed to test the research hypotheses. Results show that product innovation is significantly associated with firm performance and also a mediating role in access to finance - firm performance linkage. However, process innovation insignificant with firm performance and there is no mediating role for process innovation in access to finance - firm performance relation. The findings imply the firms decision on innovation by highlighting the significance of product innovation on the performance of SMEs. The findings could also apply to the financial institutions and government for financing innovative SMEs.
Keywords: financial access; SME performance; mediation; product innovation; process innovation.
A study to analyse the social, economic, cultural, and technological determinants of e-business adoption in small and medium enterprises of the Kingdom of Saudi Arabia
by M.I.R. SHAHID SATAR, Ghadah Alarifi
Abstract: The present study was formulated to identify the social, economic, cultural, and technological factors that determine the e-business adoption within SMEs of the Kingdom of Saudi Arabia (KSA). Following an extant literature review, a questionnaire survey was conducted across 76 SMEs in KSA through a quantitative non-experimental research design. The factors were ranked using the descriptive statistics, the reliability model, and the Relative Importance Index (RII). The results indicated that the five most significant factors determining the adoption of e-business within SMEs are: 1) perceived usefulness of the e-business; 2) centralised decision-making of SME owner/ entrepreneur; 3) education level/skill gaps in the society; 4) lack of resources; 5) resistant to change behaviour of entrepreneurs. The outcome will pertinently enable the managers, policymakers, and other stakeholders of SMEs in devising suitable e-business strategies.
Keywords: SMEs; e-business; entrepreneurs; technology; e-commerce.
Economic development and market impact of radical innovation on the food industry via TT U-I
by Daniela Philippi, Emerson Maccari, Priscila Rezende, Bruno Matos Porto
Abstract: The adoption of open innovation by the industry is on the rise, seeking research and development (R&D) through technology transfer from the university. Radical innovations are relevant for agribusiness and can lead to major changes and generate benefits. This study investigated the economic development and market impact of a radical innovation in the food industry via technology transfer university-industry (TT U-I), based on the contingent effectiveness model of TT. The TT innovation in this study regards the discovery of a molecule that is capable of extending shelf life of pre-processed food. The results showed effects of the innovation that the Model had not plotted, namely revenue extended to supply and productive chains, profitability beyond the enterprise, TT as a source of incremental innovations, vast potential to create new jobs and new businesses, international economic impact, and return of licenses to the agent (university), which promoted investments in new TT processes.
Keywords: contingent effectiveness; economic development; food industry; market impact; radical innovation.
TOURIST SATISFACTION IN SUN AND SEA DESTINATIONS
by Ana Castillo-Canalejo, Sandra Sánchez-Cañizares, Luna Santos-Roldán
Abstract: Sun and sea tourism is one of the sectors biggest drivers of visitor flow. It is, therefore, of great importance to evaluate the level of tourist satisfaction. This study serves a double purpose: first, to carry out a bibliometric analysis of the classics of literature on sun and sea tourist satisfaction; second, to examine the profile of tourists visiting the Andalusian coastline by looking at levels of satisfaction and expectations with the different tourist offer indicators. This has been achieved by means of a questionnaire that was handed out to 4,571 tourists. The main results of the bibliometric analysis show that despite the need for a better understanding of tourist satisfaction for the sun and sea segment, research in this area is scant and few studies have been published in international journals. The statistical analysis shows how tourists can be classified into two groups according to their level of satisfaction.
Keywords: tourist; satisfaction; sun and sea; bibliometric analysis.
Technological Development of Biofertiliser Products and Processes: A Patent Analysis
by Andrés Eduardo Coutiño-Puchuli, Zoe T. Infante-Jiménez, José Alberto Solis-Navarrete
Abstract: The objective of this research is to identify trends in technological developments in biofertiliser products and processes based on patent analysis to help in present and future research. The investigation was carried out in Web of Science and Scopus for the bibliometric study; the Patentscope search tool was used for the status of applications and grants. The results yielded 122 applications and 18 patents granted, showing that the countries that make the most applications are China and Russia. This study provides knowledge about the patenting process, as well as the products and processes related to biofertilisers that have been granted in concession or are in the application process; therefore, the contribution of this work is to offer the latest regarding the development of patents on biofertilisers and sustainability. Biofertiliser innovations respond to a socio-economic and environmental need through precise scientific and technological research activities, guaranteeing adequate and sustainable use of biofertilisers in the market.
Keywords: biofertilisers; technological development; patents; sustainability; innovation.
A Study on Resource Stretch and Leverage From the Perspective of Dynamic Capabilities
by Thuy Dung Pham Thi, Chi Minh Nguyen, Nam Tien Duong, Van Kien Pham
Abstract: The dynamic capabilities view, documented in many strategic management studies, addresses how firms integrate, build, and configure the resource-bases to respond to the market dynamism. This study aims to present an overview of these previous studies and explore the relationship between internal and external dynamics of a firm, which has received little attention in the literature body. Drawing on a case-centred narrative approach, we analysed the cases of five companies in various industries. Our findings show remarkable similarities among the interviewed companies narratives, which reveal five basic themes: top managers awareness leverage, industrial relationship leverage, strategic leverage, corporate knowledge leverage and corporate asset leverage. These themes reflect how dynamic capabilities are utilised to adapt, manipulate, and expand the resource-base within an organisation to either explore or exploit new opportunities. Accordingly, firms can understand the role of the dynamic capabilities in resource management and properly direct future managerial activities.
Keywords: dynamic capabilities; market changes; resource leverage; business environment; competitive advantages.
SECURITY ENHANCED COLLABORATIVE BUSINESS MODEL APPROACH USING BLOCKCHAIN AND IoT
by S. REVATHY, S. SATHYA PRIYA
Abstract: Internet of things (IoT) is a popular technology used for various business use cases and it has the potential to speed up the shared economy in business sector. The intensification of technology in business application is a boon to business stakeholders nevertheless storing business and customer information in centralised server, maintaining integrity of data stored and managing identity of the legitimate users are still posing serious threats to the deployment of technology in the business field with higher data breach cost. These vulnerabilities make the business owners dither in collaborating their business though it increases profit. The proposed security enhanced collaborative business model (CBM) approach using Ethereum blockchain over IoT aims to allow business owners to collaborate in their business by ensuring trust and integrity with low deployment cost and build brand for their products in the market that is valued by the customers.
Keywords: blockchain; collaborative business model; CBM; Ethereum; internet of things; IoT security; smart contracts.
Innovation systems performance drivers and outputs: a systematic literature review and directions for future research
by Ana Ortega, Ricardo M. Pino
Abstract: Innovation is a requirement to tackle social, economic and environmental challenges. To understand how to measure innovation is key for policymakers, business and social leaders, as it allows the design of better strategies related to the development and evaluation of innovation systems (ISs). The purpose of this systematic literature review (SLR) is to identify and explain the key innovation system performance (ISP) drivers and outputs through descriptive and content analyses. A total of 139 articles between 1998 and 2021 were included in the SLR, and the analyses were performed using software for qualitative research data analysis. The main conclusions are that while research about ISP is increasing, there is little consensus on how to measure innovation drivers and outputs. Future research should address composite and standardised indicators to measure ISP, allowing a better understanding of performance and comparisons among different ISs.
Keywords: innovation systems; business innovation; literature review; metrics; performance drivers and outputs; indicators.
Adoption intention and usage behavior of Mobile Travel Apps: Integration of Trust, Technology Acceptance Model (TAM) with Social Cognitive Theory (SCT)
by H.M. Kamrul Hassan, Saikat Das, Mohammed Shahedul Quader
Abstract: Due to the recent development of new technologies, travel-based organisations worldwide are continually adopting user-friendly mobile travel apps to provide tourists with multidisciplinary service benefits. This study evaluates factors affecting young consumers mobile travel apps actual usage, where variables are taken from social cognitive theory and technology acceptance model. Using a cross-sectional survey, relevant data generated from 386 consumers who resided in Chattogram, Bangladesh. Related hypotheses are developed and validated, employing the partial least squares technique utilising SmartPLS 3.0. Results suggest that perceived ease of use, self-efficacy, social norms, and trust are significant precursors of the intention to use travel booking apps. And the intention to use mobile travel apps is a significant precedent for young consumers mobile travel apps usage behaviour. In this study, the integration of theory and practice will help academicians and professionals to explore a viable solution to a demanding issue in the tourism industry.
Keywords: mobile travel apps; perceived usefulness; perceived ease of use; PEU; self-efficacy; social norm; trust; actual usage.
Determinants of Innovation for Emerging Market MNEs: Evidence from Chemical Industry in India
by Niti Bhasin, Harmanpreet Kaur
Abstract: Over a period of time, innovation has become the key for developing ownership advantages for emerging market MNEs. To examine the firm-level determinants of innovation for emerging market MNEs, this paper looks at the case of firms in the Indian chemicals and chemical products industry. The chemicals and chemical products industry is a high-technology and research-intensive industry and serves as a base for other industries. Hence, innovation in this sector can have spillover effects on other related industries as well. Employing panel data regression and using R&D (capital and current account) intensity and R&D (current account) intensity, empirical analysis has been conducted for the period 2009-2016. The results depict that young firms are more innovative. Growth, capital intensity, employee skills intensity, export intensity, import intensity and technology purchase intensity of firms significantly and positively affects innovation. In contrast, profit intensity negatively influences innovation.
Keywords: emerging market MNEs; innovation; chemicals industry; India; R&D intensity.
Exploring Impact of Selected Marketing Strategies on the Brand Differentiation
by Fatehi Almugari, Nabil Mohamed Abdo Alabsy, Amgad S.D. Khaled, Eissa A. Al-Homaidi, Majed Kassem Alsyani
Abstract: The objective of this study is to determine the role of marketing strategies in brand differentiation. It is a primary data research where data was collected through questionnaire. For analysing purpose, AMOS and SPSS software have been used. A convenient sampling method was applied to select the respondents. The EFA is applied to construct the study dimensions. The validity and reliability were testing using the CFA outcomes. To test the hypotheses, the structural equation modelling was used. The study found that, there is a positive and direct impact between marketing innovations; customer-value based pricing, creative advertising, labelling and brand differentiation. Theoretically, the results can be used as a start point for making deep research in the same area. Practically, the results provide marketing managers with many suggestions for improving marketing strategies. The study results are limited only to the consumers in, small geographic area, Ibb town, Yemen.
Keywords: marketing innovation; customer-value based pricing; creative advertising; labelling; brand differentiation; exploratory factor analysis; EFA; confirmatory factor analysis.
Adoption of NFC-mobile payments by Generation Y consumers in Punjab: Empirical Evidence from UTAUT
by Sandeep Kaur, Nidhi Walia
Abstract: Although near field communication technology represents an opportunity for India to embrace the next frontier of mobile payments. However, consumers adoption of NFC-mobile payments is still lagged compared to QR mobile payment system. Therefore, the current research explores the potential of unified theory of acceptance and use of technology (UTAUT) integrated with adoption readiness (AR) and perceived risk (PR) in explaining Generation Y consumers adoption of NFC-mobile payments in Punjab. The results based on structural equation modelling (SEM) analysis of 500 smartphone users indicate that perceived usefulness (PE), perceived ease of use (EE), facilitating conditions (FC), and social influence (SI) are vital dimensions of adoption readiness; which positively influence the behavioural intention. On the other hand, Perceived risk measured through security, privacy, and financial risk negatively influences behavioural intention (BI) to use NFC-mobile payments. Finally, the paper highlights the key implications for stakeholders.
Keywords: NFC-mobile payments; Generation Y; UTAUT; perceived risk; adoption readiness; behavioural intention.
One marketing metric to rule them all? An examination of the emergence and rise of Net Promoter Score as a marketing fashion
by Dag Øivind Madsen
Abstract: Net promoter score (NPS) is heralded by its proponents as the quintessential marketing metric for measuring customer and brand loyalty. The popularity of NPS is currently very high, especially in North American companies, and the frenetic interest has led some commentators to state that it resembles a religion. In the current paper, the emergence and rise of NPS is examined using management fashion theory as an interpretive lens and organising framework. The findings indicate that the NPS concept exhibits several of the key characteristics and hallmarks of management fashions. However, in recent years, the concept has attracted more scrutiny and negative publicity. Therefore, it can be argued that the NPS concept, at least to some extent, has fallen victim to its own success. The paper discusses these findings about NPSs evolutionary trajectory and lifecycle in light of theories about management fads and fashions.
Keywords: net promoter score; NPS; marketing metric; management concept; management fashion; emergence; rise; evolution; lifecycle.
Impact of Business Intelligence Capabilities on Competitive Performance of pharmaceutical manufacturing companies in Jordan
by Mujahed AlTahraw, Mohammad Almarshad, Mosa Al-qaryouti, Majdi Al Habash
Abstract: This study aimed to shed light on the impact of business intelligence capabilities as one of the methodologies dedicated to dealing with dynamic environments on competitive performance. The study population was represented by managers working in pharmaceutical manufacturing companies as it is one of the leading industrial fields in Jordan. A sample of 1,458 managers was reached. In this study, structural equation modelling (SEM) was used for data analysis and hypothesis testing. The results showed that business intelligence capabilities had a positive impact on competitive performance. Accordingly, this study contributes to developing the theory of dynamic capabilities supported by modern technology, as well as it urges managers to increase the skill of employees to interact and use systems supported by information technology by providing training programs and seminars that contribute to increasing their awareness of the conditions of the dynamic business environment.
Keywords: business intelligence capabilities; BIC; competitive performance; pharmaceuticals manufacturing companies; Jordan.
Designing the Leadership Model for Knowledge-based Enterprises via Mixed Research Methodology
by Hadi Teimouri, Somayeh Salem, Mohammad Hosein Moshref Javadi, Ali Shaemi Barzoki
Abstract: The current study aimed to design the leadership model for knowledge-oriented enterprises in Isfahan province via the mixed-research methodology and the use of the grounded theory in qualitative section. To this end, a group of primary themes was collected during a coding process and some categories were extracted besides performing open interviews with 17 senior managers of the knowledge-based enterprises and academic experts. Then, the link among these categories was explained in the form of causal conditions, axial phenomenon, underlying conditions, intervening conditions, and strategies and consequences in the framework of coding paradigm and a theory was created. In the quantitative section, the governing relations and goodness of all major factors of the proposed qualitative model were evaluated and confirmed via structural equation modelling by means of AMOS software.
Keywords: leadership; leadership of knowledge-based enterprises; knowledge-based enterprises; knowledge employees; grounded theory.
Investigating consumer acceptance of NFC mobile payment apps in India: A UTAUT2 approach
by Kanishk Gupta, Nupur Arora
Abstract: Near field communication (NFC) payment apps is a promising new age technology which is predicted to impact daily monetary transaction immensely in India. This technology got its popularity after digital payment methods gained popularity due to demonetisation. Were the current research attempts to study the adoption of NFC payment apps in India through UTAUT2 approach. Utilitarian value was also used as a moderator in the research model to check its effect on other factors in the study. A sample of 304 respondents was gathered and analysed through PLS-SEM technique in order to examine UTAUT2 theory. The results evidently depicted that performance expectancy, effort expectancy and hedonic motivation significantly and positively predict behavioural intention with no significant moderation effect of utilitarian value. Also, Social influence, facilitating conditions and habit were not supported. Subsequently, behavioural intention did not significantly predict use behaviour towards NFC payment apps both before and after moderation.
Keywords: near field communication; NFC; performance expectancy; effort expectancy; habit; social influence; facilitating conditions; utilitarian value; hedonic motivation.
Determinants of Facebook adoption as a marketing strategy among services-sector in north-western Nigeria
by Idris N. Abdullahi, Mohd Heikal Husin, Ahmad Suhaimi Baharudin
Abstract: Despite the benefits of Facebook to small and medium enterprises (SMEs), little is known about the determinants of Facebook adoption by SMEs in developing countries. This paper investigates the effect of relative advantage, perceived risks, top management support, organisational readiness, competitive pressure, and government support on Facebook adoption using data from 153 decision-makers of service SMEs in north-western Nigeria. The technology-organisation-environment framework (TOE) was utilised as a theoretical basis. Data was collected via an online survey and analysed using SmartPLS 3.2.8. Relative advantage, top management support, organisational readiness, and government support showed a significant and positive effect on Facebook adoption. Perceived risk was found to have a significant negative impact, while competitive pressure does not influence Facebook adoption. Findings from this research can be used by managers, SME owners, and policymakers in Nigeria to improve the Facebook adoption by SMEs in the services sector of north-western Nigeria.
Keywords: Facebook adoption; service sector; small and medium enterprises; SMEs; Nigeria; marketing strategy.
Electronic Archiving Quality and Employees Performance: The Mediating Role of Organizational Development
by Nida'a Al-Husban, Sulieman Al-hawary
Abstract: This study purposed to investigate the impact of electronic archiving quality on employees performance in the presence of organisational development as a mediating variable. The qualitative questionnaire was utilised to measure levels and relationships among variables in the ministry of planning and international cooperation. A total of 260 questionnaires were distributed using the complete census method to the employees, whereby 186 questionnaires were returned and used for analysis. By using structural equation modelling (SEM), data have been analysed to test the study hypotheses and meet its objectives. The study results indicated that a significant relationship between electronic archiving quality and both employees performance and organisational development. Indeed, organisational development was found a mediating variable in the impact relationship between electronic archiving quality and employees performance. Consequently, the study contributes to highlighting the role of electronic archiving as a factor related to the theory of change that aims to enhance the organisations ability to cope with rapid change environments. Moreover, the study suggested to adopt a digital transformation strategy by providing the developing equipment and supplies for employees to perform their duties in the best way.
Keywords: electronic archiving quality; employees performance; Ministry of Planning and International Cooperation; organisational development; Jordan.
CSR in Engineering Education: Evidences from India and Abroad
by Aashish Bhardwaj, Anu Gupta, Samira Tawangar
Abstract: Corporate social responsibility (CSR) aligns a companys social and environmental activities with business purposes and values. Companies extend help for building social infrastructure, helping local communities, improving workplace conditions for labours and economic development at large. All these activities improve companys market value and help in gaining competitive advantages over other companies in same segment. This paper presents activities extended by companies (mainly software companies) for supporting the technical education and their effect on the society. Notable CSR projects from the prominent companies have been identified and their contribution to the technical education has been presented from the Indian as a well as global perspective. All such CSR initiatives help to mitigate risks, enhance reputation and contribute to business results. At the same time, benefits to engineering students include their work experience on live project, international certifications and tag of
Keywords: corporate social responsibility; CSR; corporate philanthropy; Microsoft IT Academy; TEALS; Infosys campus connect; Cisco Networking Academy; India.
Digitalization in accounting according to accountants' perception: An extended TAM model
by MALIK A.B.U. AFIFA, Hien Vo Van, Trang Le Hoang Van
Abstract: The main purpose of this study is to investigate whether accountants knowledge and skills about technology affect the level of digitalisation in accounting using the expanded TAM model. The study data was collected using an online questionnaire, where it sent randomly to 1,200 listed companies in Vietnam (one questionnaire for each company). The findings of this study indicated that skills about technology were positively linked with the level of digitalisation in accounting and had a stronger influence than knowledge and perceived usefulness about that technology. Besides, the level of digitalisation in accounting was not linked with perceived ease of use. Further findings showed the importance of perceived usefulness as it plays mediating role in the relationship between both technological knowledge and skills with the level of digitalisation in accounting. Finally, in the trend of digitalisation, Vietnamese companies should apply digital technology to maintain their competitive advantage and ensure their survival.
Keywords: accountant knowledge; accountant skills; technology; digitalisation; accounting; extended TAM.
Improving Employee Performance, Commitment and Satisfaction through Leadership Style: Mediating Effect of Employee Satisfaction
by Zubair Hassan, Abdul Basit
Abstract: This research examined the impact of the leadership styles on employee performance, commitment, and satisfaction as well as the mediating effect of employee satisfaction. A sample of 304 Malaysian IT employees were selected using simple random probability sampling. Data was analysed using structural equation modelling via AMOS 22. The result shows that both leadership styles have significant effects on employee performance, commitments, and satisfaction. Also, we found that democratic leadership has significantly positive effect on performance, commitment, and satisfaction, while laissez-faire leadership style has significantly negative effects on employee performance, commitment, and satisfaction. Furthermore, we found that satisfaction has no mediating effects on the relationship between leadership styles, commitment, and performance. Therefore, we concluded that cultivating democratic leadership style will enhances employee performance, commitments, and satisfaction. Implication of research was discussed.
Keywords: leadership style; commitment; performance; satisfaction; IT-firms; Malaysia.
Innovativeness in the economic system: the Italian experience
by Guido Migliaccio, Pietro Pavone
Abstract: The innovative potential of modern economic systems has become a fundamental variable. This study examines the profitability of innovative start-ups in the Italian ecosystem, considering the period 2014
Keywords: profitability performance; innovative start-ups; financial statement analysis; ratios; analysis of variance; Italian.
A quantitative review and analysis of social commerce adoption studies by focusing on applied theories
by Nasibeh Pouti, Mohammad Taghi Taghavifard
Abstract: This study aims to examine the evolution of related studies on the acceptance and use of social media in business. To this aim, the basic theory approach was used. Based on a systematic review, 259 related studies were identified in three stages and analysed with an emphasis on basic theories. Accordingly, 36 major theories were evaluated based on their dimensions, applications, and business processes used in their studies, as well as the type of social media, the research methodology, and input and output of the study. Accordingly, technology acceptance model, social support theory, theory of planned behaviour, theory of rational action, social influence theory, and social exchange theory were considered as the most widely used theories. In addition, perceived ease of use and usefulness, attitude, user satisfaction, value, trust, informational and emotional support, reviews and social influence have been most widely used in social commerce acceptance studies.
Keywords: adoption and use; social media; basic theories.
Impact of Organisational Capabilities on R&D Project Innovation Performance of E&E Manufacturing Firms in Malaysia
by Asmat-Nizam Abdul-Talib, Chee Wei Keung
Abstract: Innovation is vital as it contributes to business sustainability and success in a rapidly changing business environment characterised by high customer expectations and requirements, as well as business and technology competitions. Thus, organisational capabilities are expected to influence organisational performance directly. This research investigated the impact of organisational capabilities (i.e., technological marketing, customer relationship management, and management capabilities) on the research and development (R&D) project innovation performance of manufacturing firms. Data were collected through an online survey involving 56 electronic and electrical (E&E) manufacturing firms in Malaysia. The results indicated that marketing and management capabilities had a significant positive impact on R&D project innovation performance. However, unexpectedly, customer relationship management and technological capabilities did not show a significant effect on R&D project innovation performance. Of the two significant predictors of innovation performance, management capabilities were found to be a stronger contributor compared to marketing capabilities.
Keywords: organisational capabilities; research and development; R&D; innovation; electronic and electrical industry; manufacturing firms; performance.
Customers Acceptance of Digital Marketing Techniques: The Impact of Search Engine, E-mail, and Social Media Marketing
by Shadi Altarifi, Ali Al- Quran, Hanan Almomani, Mohammad Eldahamsheh, Anber Mohammad, Sulieman Al-hawary
Abstract: The aim of this study is to explore customers acceptance of digital marketing techniques. Based on a literature review on digital marketing research, three techniques were chosen for the purpose of the study: search engine, email, and social media marketing. Data were collected using a questionnaire administered to grocery customers. Ninety-eight questionnaires were returned with a response rate of 65%. Analysing data using IBM SPSS and Smart PLS 3.0, the results found that both search engines and emails had no significant effects on customers acceptance of digital marketing. On the other hand, the results showed that social media as a common technique among customers had a significant and positive effect on customers acceptance of digital marketing. The contribution of the study is that it established a link between customer perspectives and digital marketing acceptance. Research implications, recommendations and future research directions are reported.
Keywords: digital marketing acceptance; DMA; customers perspectives; search engine marketing; SEM; email marketing; social media marketing; SMM.
Recovering from a crisis: Designing and implementing a positive change intervention
by Raina Chhajer, Ankita Tandon, Thomas Joseph
Abstract: This qualitative study examines the nuances of a positive organisational change initiative at a Middle Eastern financial services firm after the global financial crisis of 2008. This study employs a single-case study design. Data was collected through semi-structured interviews, stories, audiovisuals, and secondary sources and analysed using the thematic analysis approach. We identify specific positive practices and enablers of successful positive organisational change. The findings suggest that four positive practices opportunity to connect, display of hidden talents, building personal skills, moments of playfulness, and four enablers of change formation of high-quality connections, individual capacity building, enhanced job engagement, experience and display of positive emotions lead to high performance. Our study contributes by developing a theoretical and actionable framework for designing and implementing positive change interventions, especially as organisations recover from major crises.
Keywords: positive organisational change; positive practices; job engagement; high-quality connections; positive emotions; Middle East.
The Impact of Textual and Automated Analysis in Auditing and Accounting
by Amanina Rahman, Ulaganathan Subramanian, Minh-Son Dao
Abstract: Rapid advances in textual analysis and its applications in the field of auditing and accounting have received a lot of attention in this profession. This paper is focusing on the impact of textual and automated analysis in both the areas. This paper analysed the roles, benefits and risk associated with applying textual and automated analysis in the audit and accounting profession. The research used secondary data focusing on current literature centred on the two areas and the history to analyse the impact of textual and automated analysis. This paper concludes that that textual and automated analysis will benefit to Accounting and Auditing profession.
Keywords: textual analysis; accounting; auditing.
Cryptoeconomics as a Market Shaping Phenomenon upon Business Model Innovation: A Systematic Literature Review
by Allysson Allex Araújo, Pamella Soares, Raphael Saraiva, Samuel Câmara, Jerffeson Souza
Abstract: An innovative business model (BM) can either create a new market or allow a company to shape new opportunities in the existing market. A new market that has been enabling novel ways of value proposition is the one covered by the BMs based on cryptoeconomics. However, the academic knowledge about cryptoeconomics as a market shaping phenomenon upon business model innovation (BMI) is spread across the literature, and no previous study has systematically reviewed this promising state-of-the-art. In order to clarify how this market has been shaped in practice, we systematically reviewed this literature aiming to identify what topics have been empirically investigated and what are currently the challenges as well as limitations that need further investigations. Evidences from the reviewed studies demonstrate that cryptoassets represent a sparking scenario for BMI research. For practitioners, our findings reveal opportunities for the use of cryptoassets by covering different market segments and value propositions.
Keywords: cryptoeconomics; business model innovation; BMI; blockchain; market shaping; systematic literature review; SLR.
Transportation Model of Humanitarian Logistics: Case of COVID-19 Monsoon Floods
by Yudi Fernando, Muhammad Shabir Shaharudin, Umi Nadhira Abdul Majid, Imran Syamil Zahanapi
Abstract: It is a challenging task to manage humanitarian logistics during COVID-19. This paper investigates how firms overcome floods and the COVID-19 pandemic transportation model simultaneously due to its severity on firms performance. This paper aims to examine the transportation models optimism, which needs to select the best route to deliver the monsoon floods relief operations during the COVID-19 pandemic. Arena software with a discrete event simulation and a multilayer perceptron (MLP) analysis using a deep learning technique was deployed in the method. The simulation software shows the most effective scenario with flexibility and MLP with root relative squared results found that disaster operations for mitigation are the most critical humanitarian performance indicators. The humanitarian logistics model is practical for NGOs or government agencies since it was designed with the COVID-19 scenario. The simulation technique is suitable for solving a practical problem and providing an alternative solution to humanitarian logistics.
Keywords: transportation model; discrete event; simulation; non-government organisation; humanitarian logistics; multilayer perceptron; MLP; deep learning; COVID-19.
The role of organizational culture and decision making in achieving organizational innovative capability and organizational performance: The moderating role of allocentrism
by Mehmet KIZILOGLU, Mohammad Ali Yamin
Abstract: This study strives to investigate factor influence on organisation innovative capability and organisational performance with an integrative research model that combines factors such as organisational culture, decision making style and allocentrism. For research design, researcher has followed quantitative research approach under positivist paradigm. Sample size is computed with prior-power analysis. Using convenience sampling approach 299 valid responses were received from respondents. Data were analysed with latest statistical approach namely structural equation modelling (SEM). Results indicate that the research model has substantial variance R^2 79.7% in organisational innovative capability. Theoretically, these findings enrich organisational culture and decision-making style literature. Practically, this research suggests that factors like allocentrism, culture adaptability and culture consistency are the most influential factors for managerial consideration.
Keywords: organisational innovative capability; organisational culture; decision making style; allocentrism; structural equation modelling; SEM.
Tactical capabilities in agile NPD projects: Insights from an autonomous car project in Sweden
by Gouthanan Pushpananthan, Ludvig Lindlöf, Marcus Rothoff
Abstract: Research on project management and new product development (NPD) identifies both strategy and tactics as important for success. Whilst there is a lot of attention on strategy, few studies address the role of tactics in NPD projects. In the pursuit for increasing organisational abilities to manage uncertainty, agile is increasingly getting traction in large firms. Both tactical activities and agile methodology deal with adapting to emergent challenges and handling uncertainty in projects. This motivated this study of how an agile transformation initiative influences tactical activities within NPD projects. The paper is based on a longitudinal case study of Volvo Car Groups autonomous car project. The case firms transformation from waterfall to agile method provided the possibility to understand how tactical activities differ between the two methods. By using observations from the case, we argue that agile development method facilitates the use of tactics in NPD projects.
Keywords: tactics; new product development; NPD; agile; empowered teams; case study; autonomous cars; Sweden.
BUYERS INVOLVEMENT PROFILES FOR PERSONAL CARE PRODUCTS: A COMPARISON OF RURAL AND URBAN INDIA
by Sakshi Sharma, Maninder Singh
Abstract: This study aims to explore involvement profiles of buyers while buying personal care products and examines whether the residential background of buyers has a varying influence on their buying involvements. The results reveal four involvement dimensions along with three clusters for rural respondents and five involvement dimensions along with two clusters for urban respondents. Moreover profiles of respondents also reveal significant differences across clusters with respect to demographic variables. The involvement profiling shall help marketers in understanding the dimensions of involvement along with differences in involvement profiles of rural and urban respondents, so that they can design marketing strategies for personal care products buyers in better ways. It is first kind of paper which highlights the need to think about involvement as a specific product class phenomenon specifically for personal care products.
Keywords: FMCGs; product class involvement; personal care products; rural urban; India.
Identifying Components Affecting Electronic Business Model in Iranian Startups
by Zinat Shariati, Hassanali Aghajani
Abstract: In the new economy, due to increasing competition among e-businesses, it is important to have a proper business model in e-businesses for success in your career. The purpose of this study is to investigate the factors affecting e-business model in Iranian startups. The statistical population of this study consisted of ten Iranian startups. The main variables of this study include key partners, key activities, key resources, value proposition, customer relationship, communication channels, cost structure, revenue streams, e-business culture and supply chain. Data were collected through interviews, questionnaires and documentations. Delphi hourly method was used to determine validation of questionnaire and Cronbachs alpha method was used to determine the reliability. Data analysis technique was performed through structural equations. In this study, the impact of key dimensions of research model mentioned above, on e-businesses was proven. Dimensions of e-business model increase productivity in Iranian startups and affect their success.
Keywords: business model; start-up; e-business; e-business model.
Entrepreneurial organisational identity in the Sharing Economy: an identity claims and legitimacy granting approach
by João Miguel Cotrim, Francisco Nunes
Abstract: As an emergent phenomenon offering pathways towards sustainability, the sharing economy is a generic category representing multiple entrepreneurial ventures or sharing-based programs (SBPs). To become viable, SBPs must position themselves regarding, and obtain legitimacy from, other stakeholders. The nature of this self-presentation strategy and legitimacy granting process is mostly unknown. This paper aims to fill this gap by analysing how 40 SBP present themselves and the nature of legitimacy granted by 95 stakeholders to four prototypical SBPs. Results reveal that SBPs claim to be a part of a global movement, acting as agents of change in contemporary matters: the widespread prevalence of information technologies; the desirability of empowering people; social cohesion as a requirement in a globalised world; sustainability as a precondition of a more auspicious world. External audiences have granted legitimacy to SBPs through four types of legitimation: sameness, distinctiveness, cognitive and, to a less extent, socio-political.
Keywords: sharing economy; identity claims; legitimacy granting; SBPs; prototypical entrepreneurial organisations; stakeholders.
Business Ethics-Strategic Performance Linkage: Evidence from Jordan
by Fuad N. Al-Shaikh
Abstract: This research aimed at investigating the mediating effect of ethical culture on the relationship between business ethics and financial performance. The population of the study consisted of 193 business companies listed on the Amman Stock Exchange. Performance measurement relied on data for the years (2016
Keywords: business ethics; strategic performance; ethical culture; Jordan.
The Role of Anticipated Guilt in Consumer Adoption of Eco-innovation
by Ansab K. V, Pavan Kumar
Abstract: Consumer emotions have been explored from a broader perspective. However, the influence of specific emotions (such as guilt) in consumer decision-making remains ambiguous. Also, studies on the role of anticipated emotions are still in its early stages in consumer behaviour. Guilt is one of the most relevant negative emotion which influences sustainable behaviour of consumers. Literature review revealed that guilt is less researched in the context of green consumer behaviour. In this article, authors focus on anticipated emotion, specifically,
Keywords: anticipated emotions; guilt; anticipated guilt; eco-innovation adoption; theory of planned behaviour; TPB; green consumer behaviour.
Consumer acceptance toward Blockchain Technology for Anti-counterfeiting: Hype, Credence or Future
by Geetika Jain, Archana Shrivastava, Mohsen Brahmi
Abstract: Blockchain, a decentralised protocol, is broadly considered to have a huge innovation potential in all fields. To date, it is largely in the banking arena where blockchain use cases have been identified. One of the most convincing objectives of using blockchain technology for the purpose of anti-counterfeiting is its ability to detect an error and eliminate any fraudulent activity. Use of the blockchain technology will be revolutionary in the fashion industry, where difficulty in identification and lack of transparency are major challenges. Implementation of blockchain is a long-term project as it depends on network effects as well as on defining the regulatory conditions. This study is an attempt to understand the customers acceptance towards implementation of blockchain technology for anti-counterfeiting for branded fashion accessories through the unified theory of acceptance and use of technology (UTAUT).
Keywords: consumer acceptance; blockchain technology; innovation; anti-counterfeit; UTAUT.
Sustainable Transport: Co-Creation of Business with Customer Perceived Values
by Dileep Kumar M., Vinod Sharma, Chandan Maheshkar
Abstract: The selection of a mode of transport is varying based on the satisfaction commuters derived during their journey. Due to heavy traffic jams on-peak hours, commuters are switching over from road transport to rail transport. Nevertheless, such change of mode of transport is not permanent, since their intention to make use of one mode of transport rests with several aspects such as overall service quality, train fare, customer satisfaction, and the likes. Expectation disconfirmation theory states that the satisfaction of the customers depends on confirming the expectation of the customer. The study follows quantitative research with a cross-sectional design with the application of PLS-SEM, to explain the relationship between independent and dependent variables selected. The study provides practical and theoretical implications facilitating better managerial decisions to the Klang valley mass rapid transit (MRT) organisation which facilitates better public transport appreciation from the customers.
Keywords: mass rapid transport; perceived value; customer satisfaction; train fare; behavioural intention; expectation disinformation theory.
HOW DOES VIETNAMESE STAFF MAKE BUYING DECISION OF ONLINE SERVICE VOUCHER
by Giao Ha Nam Khanh
Abstract: The main objectives of this research are to identify effecting factors on Vietnamese staffs buying decision of online service voucher, to measure the impact of each factor, and to test the differences in the decision to purchase online service vouchers of Vietnamese staff through demographic factors by conducting interview to 331 staff who have ever bought online service voucher. The tools of Cronbachs alpha analysis, exploratory factor analysis and multiple linear regression analysis were used with the SPSS program. The result shows that the impacts of the factors on staff purchase decision of online service voucher in Vietnam decreasingly: reference group, credibility, website responsiveness, price, online shopping experience, convenience. The research also rises some suggestions to the website-owned companies to enhance capability of selling online service voucher.
Keywords: buying decision; online service voucher; Vietnamese staff.
Implementation of Blockchain technology in Industry 4.0: The digital banking transactions and challenges
by Anitha Kumari, N. Chitra Devi
Abstract: The remarkable progression of blockchain technology on the edge of the fourth industrial revolution will require new economic and organisational structures to achieve sustainable growth in every sector, especially in banking and finance. Blockchain technology in industry 4.0 revitalises technological adaptation and illuminates the global banking industry with the high potential value of cryptocurrency, secure protocols, and distributed ledger technology. The research objective of the study is to overview the industrial revolution, blockchain technology in industry 4.0, and the implementation challenges of the banking and finance industry. This study examines the understanding of technological advancement in industrial penetration that empowers a complete digital transformation of traditional banking services by integrating blockchain. The systematic literature review results highlight the blockchain technology implementation challenges and the benefits of the emerging technologies in industry 4.0. Understanding the technological revolution would enable bankers to implement industrial-based blockchain applications for transparent, secure, and fast transactions.
Keywords: blockchain technology; industry 4.0; internet of things; financial technology; digital banking.
Taking innovators to the top
by Pryscilla A. V. Oliveira, Mario Salerno
Abstract: Strategic innovation is crucial for sustainable competitive advantage, but its intrinsic nature causes many dismissals. While expert leadership tends to perform better in innovation, innovation managers struggle to ascend to top- management positions. This paper aims to verify how this formula is equalised in two different realities, the most innovative companies in the world and Brazil, by analysing the CEOs career in the most innovative companies to verify to what extent they have an innovation background from 2016 to 2020 and how it was deployed. The results present a low, but growing representativeness of innovative CEOs in worldwide companies, indicating that top world companies are starting to perceive innovation capability as crucial for strategic positions. Companies have to support the creation of an innovation business function, be aware of their decision-making processes and have suitable HR practices for innovators. Having innovative leadership is essential to overcome obstacles and improve performance.
Keywords: strategic innovation; radical innovation; breakthrough innovation; disruptive innovation; innovation management career; CEO career; TMT career; human resource practices; innovation expertise.
EXAMINING PREDICTORS OF BEHAVIOURAL SHIFT AMONG CONSUMERS DURING COVID-19 PANDEMIC
by Prerna Garg, Daviender Narang
Abstract: The COVID-19 pandemic and social distancing mandates have completely disturbed the buying patterns of the consumer and have directed them towards new habits. The shift from going to the stores for shopping on weekends to hoarding of daily essentials and online ordering, once permissible have taught consumers some new ideas of coping up with this situation and adapting to the new normal. However, these behavioural changes are not uniformly applicable to all the categories of consumers. since the involvement level of consumers varies from product to product and situation to situation, therefore the present study attempts to review existing literature on different categories of consumers in India, their characteristics and their behavioural patterns during and post COVID-19. Subsequently, the study aims at identifying prominent factors affecting consumers behavioural patterns post-COVID-19 and lays the premise for further investigation by other researchers to extend these factors in examining new relationships.
Keywords: consumer behaviour; behavioural intention; attitude; COVID-19; pandemic; exploratory factor analysis.
Innovation and Performance: Case Study of a Bank in Botswana
by Mpho M. Gaosegelwe, Gladness L. Monametsi
Abstract: The purpose of this study is to determine the relationship between innovation, and bank performance. Factor analysis was used to ascertain the reliability of the survey instrument used in the study. Principal components analysis was used to identify and compute composite scores for the factors underlying the scale. The hypotheses were tested using regression analysis to ascertain the relationships of the three-predictor variables with that of the dependent variable. The finding of the factor analysis revealed robustness of the measurement scale, and the scale was found to be moderately internally consistent. Results of the regression analysis showed that product innovation and process innovation are moderate predictors of performance of the bank. In contrast, organisational innovation proved to be a weak predictor of performance. The findings of the study suggest that to improve performance, banks should introduce more innovative products and innovate their processes of delivery to customers.
Keywords: innovation; bank performance; product innovation; process innovation; organisational innovation; Botswana.
Organisational Justice as antecedent to Innovative Work Behaviour: A Systematic Literature Review
by Anu Singh Lather, SIMRAN KAUR
Abstract: This study aimed to examine and evaluate the qualities of the studies highlighting the impact of organisational justice on innovative work. The preferred reporting items for systematic reviews and meta-analyses (PRISMA) criteria were used to conduct this study. These principles ensure that reviews and meta-analyses are conducted methodically and transparently. A total of 43 primary studies from the years 2000 to 2021 were selected and examined. It was found that all the dimensions of organisational justice (distributive, interactional, and procedural justice) play a significant role in explaining deviance in employees perception towards organisations climate towards creativity. Based on the current research, the existing theoretical frameworks can be improved. Researchers can use empirical methods to test the relationship established between organisational justice perception and innovative work behaviour. In addition, moderating effects of different organisational factors like leadership style, knowledge sharing, conflict management, organisational learning capacity can be analysed to better understand the relationship between organisational justice perception and innovative work behaviour.
Keywords: organisational justice perception; innovative work; meta-analysis; PRISMA; MMAT.
The Influence of Price and Brand on the Purchasing Intensions of Arab Women: An Empirical Study
by Sakkthivel Annamalai Manickam, Gouher Ahmed, Christian Amponsah, Gerry Muuka
Abstract: Organisations brand their products with the goal of creating a wide array of benefits intended to attract consumers and at the same time reduce risk and maximise profits. Drawing on the theory of planned behaviour (TPB), the study analyses consumer purchasing intentions from cultural, social and personal constructs using data collected from 200 samples from Arab women. The findings indicate that cultural, social, and personal variables have a significant influence on price and brand choices of women consumer purchase intentions, with cultural variables of customs and traditions contributing strongly to the influence of price and brand choices of women consumer purchase intentions. Further, religious variables elicit the least influence over price and brand choice of women consumer purchase intentions. The results reveal that price and brand choice of women consumer purchase intentions are primarily influenced by customs, traditions, and societal variables.
Keywords: price; brand; purchase intentions; women consumers; Middle East.
Social Intelligence and Individual Work Performance: A Mediator Model of Islamic Work Ethics
by H. Hartini, A. Fakhrorazi, Muhamad Fairuz Ahmad Jasmi, Yudi Fernando, Kamarul Azman Khamis
Abstract: The application of Islamic work ethics, especially in Islamic countries, has gained considerable attention among scholars further to analyse this variables influence on various work outcomes. The purpose of this paper is to investigate the relationship between social intelligence (SQ) and individual work performance (IWP) with the mediating role of Islamic work ethics (IWEs) among Malaysian public service employees. The primary data were gathered from respondents using a self-administered questionnaire. A total of 450 questionnaires were distributed, and 174 were usable for further investigation. The purposive sampling method was applied to select the respondents. In analysing the data, we used the PLS-SEM, and the results show that IWE partially mediates the relationship between individual work performance and SQ. The findings provide insight into the critical role of IWE and SQ in improving employees work performance. Thus, public service organisations in Malaysia should provide positive reinforcements for learning and improving IWE and SQ in the workplace.
Keywords: Islamic work ethics; IWEs; social intelligence; work performance; Malaysian public employees.
Investigating the effect of Human Resource Practices on Job Crafting and Work Engagement towards Innovative Work Behavior in the Airline Industry
by Farhana Abdullah, Haniruzila Hanifah, Ali Vafaei-Zadeh, Khaled Nawaser
Abstract: This research aimed at investigating the roles of human resource practices on work engagement and job crafting towards innovative work behaviour in airline industry. A total of 119 usable questionnaires were obtained for the final data analysis using partial least squares structural equation modelling (PLS-SEM). The findings indicated that HR practices had a positive impact towards work engagement. However, the effect of HR practices on job crafting was found to be insignificant while surprisingly work engagement had a strong and positive impact towards job crafting. Besides, the effect of job crafting and work engagement on innovative work behaviour found to be significantly positive. The survey findings contribute to literature on the relationship between HR practices, work engagement, job crafting, and innovative work behaviour. The present study offers top management of the airline industry a vital insight into the variables significantly improving the innovative work behaviour among employees.
Keywords: human resource practices; work engagement; job crafting; innovative work behaviour; IWB; airline industry.
Evaluating the Jordanian University Graduates' Entrepreneurship Skills
by Shadi Altahat, Yousef Alsafadi, Abdalah Gazan
Abstract: Entrepreneurship is fundamental to modern economics and technological development, and is vital to transitioning towards an interconnected digital economy, which requires adequate entrepreneurial skills that support this development. This study aimed to reveal the ability of Jordanian university graduates in some majors to pursue entrepreneurial work through examining their possession of entrepreneurial skills. This study utilised the descriptive, analytical approach on a sample of 322 graduate students. The study found that the degree of entrepreneurial skill possession among Jordanian university graduate students was moderate. However, graduates with prior work experience were found to have a significantly greater degree of entrepreneurial skills possession than those without. Moreover, among university graduates who have prior work experience, entrepreneurship personal skills were most available, followed by entrepreneurship technical skills, whereas entrepreneurship management skills were the least available. The study recommends universities enhance their course plan by adding practical courses to develop entrepreneurial skills.
Keywords: entrepreneurship personal skills; EPS; entrepreneurship; management skills; entrepreneurship technical skills; ETS; Jordanian university graduates.
Nexus between women directors and firm performance: a study on BSE 200 companies
by Najul Laskar, Khalada Sultana Choudhury, Jayanal Uddin Ahmed, Shahbaz Babar Khan, Shamil Mohammed
Abstract: The present study is a modest attempt to investigate the impact of gender diversity on firm performance of BSE 200 listed companies. The study is based on the secondary data collected from the EMIS database and the corporate governance reports for a period of eight years i.e., from 2012 to 2019. Sample size of the present study is 174 Indian companies listed in the Bombay Stock Exchange. The study has employed multiple regression models by considering the endogeneity issue to empirically test the impact of gender diversity on firm performance in Indian context. Based on the multiple regression models, we find that the impact of gender diversity is positive and significant on the market-based measure of firm performance. However, the impact becomes negative significant when firm performance was measured by accounting based measure of firm performance.
Keywords: gender diversity; return on assets; return on capital employed; Tobins Q; market capitalisation; endogeneity; India.
The roles of absorptive capacity, IT advancement and innovativeness in moving up the value chain by Indian IT service organisations
by Mahendramohan Balathandayuthapani, Kannabiran Ganesan, P. Sridevi
Abstract: Indian information technology (IT) service organisations have been dwelling at the lower levels of the IT services value chain, providing low value-added services. Competition from other low-cost nations and automation of services are forcing them to move up the value chain and offer high-value services. Emerging technologies such as artificial intelligence (AI), data science and internet of things (IoT) are also generating a plethora of opportunities to move up the value chain. To exploit these opportunities, Indian IT service organisations should upgrade their capabilities. We develop a theoretical model based on the absorptive capacity perspective to understand the phenomenon of moving up the value chain. Structural equation modelling was used to analyse the responses from 188 employees of Indian IT service organisations. The study establishes the importance of the service organisations absorptive capacity, IT advancement and innovativeness in moving up the value chain.
Keywords: absorptive capacity; information technology advancement; innovativeness; moving-up value chain; information technology service.
A Pre-Merger Study on Perception and Experience of Employees Working in Public Sector Banks in India
by Sikha Sadani, Chandana Goswami
Abstract: The purpose of the paper is to study the perception and experience of bank employees prior to the merger of ten public sector banks into four, which took place in April, 2020. The study focussed on five dimensions
Keywords: banking sector; merger; employees; perception; public sector; India; experience; employee satisfaction; psychology.
The Role of the Core Requirements of Basel III Committee's Decisions in Improving Internal Audit Quality under Corporate Governance in Jordanian Commercial Banks
by Nofan Hamid Al-Olimat, Mohammad Naser Hamdan, Deaa Al-Deen Al-Sraheen, Hamza A. Alali
Abstract: Through banking supervision, the Basel 3 reports strengthen the solidity of financial stability and compatibility among national supervisory systems and practices. This study examines the role of Basel 3 under core requirement using regulatory capital, capital adequacy ratio, and financial gearing ratio to improve internal audit quality. The methodology used involved a quantitative method using questionnaire distributed among internal audit, risk management and credit staff in 20 banks, after which 79 from the distributed 90 questionnaires were deemed valid for analysis. The software used for processing and analysing data was smart PLS. After data analysis, the study results showed that there is a statistically significant positive moderating role of Basel 3 Committee in improving internal audit quality under corporate governance in Jordanian commercial banks.
Keywords: Basel 3; internal audit quality; corporate governance; Jordanian commercial banks.
Title: Business Model Innovation for Inclusive Development: Case Studies of Infrastructure Development in India
by Xinlu Qiu, Rekha Rao-Nicholson
Abstract: There has been growing recognition of the challenges of inclusive development in developing economies. However, very few studies have looked at the business model innovation of domestic companies under different resource constraints. In this study, we examined the business model innovation of private firms engaged in the inclusive development of public infrastructure development facilitates. By analysing two case studies on public infrastructure in India as the empirical context of this study, we highlight areas where private firms can introduce innovation into their business models. We extend the current business value creation and exploitation model in private firms to include an active interface between private firms and public organisations. Thus, we expand the literature on business model innovation in developing countries. While these innovations generate profits for private firms, they do not undermine the overall benefit generated in the country due to the adoption of world-class public infrastructure for inclusive development.
Keywords: business model innovation; inclusive development; public infrastructure; innovation; India.
E-Service Quality Subdimensions and their Effects upon Users Behavioral and Praising Intentions in Internet Banking Services
by Cemil Kuzey, Muhammet Sait Dinc, Ali Haydar Gungormus
Abstract: The purpose of this study is to explore the effect of electronic service quality subdimensions upon the behavioural and praising intentions of users engaged in internet banking. Using the survey method, 203 responses were collected from users of online banking in Turkey. A partial least square structural equation model was constructed to test both the reliability and validity of the measurement, as well as the structural model. The results indicated that emotional benefits, ease of use, and control subdimensions which are influenced through graphical quality and layout clarity have a significant and positive impact upon the behavioural and praising intentions of users of
online banking. The study did not find support for the direct effect of layout clarity upon behavioural and praising intentions.
Keywords: e-service quality; internet banking; partial least square structural equation model; Turkey.
Determinants of FinTech Adoption by Microfinance Institutions in India to Increase Efficiency and Productivity
by Nazia Hasan, Anjani Kumar Singh, Ritesh Dwivedi
Abstract: The present study attempts to find out the determinants of FinTech adoption for financial inclusion by a microfinance institution in India. The factors such as efficiency, consistency, convenience, reliability is taken as predictors of organisational attitude. Similarly, organisational attitude, ease of use, and perceived benefits are considered as antecedents of organisational adoption intention of FinTech in microfinance institutions of India. The purposive sampling technique was used to get a filled survey instrument by target samples. The results indicate that convenience and consistency in the use of FinTech applications build a favourable attitude to adopt it. Furthermore, perceived benefits are the most important antecedents of the adoption intention of FinTech in the microfinance institution in India. Additionally, the reliability of the application has a positive but insignificant impact on organisational attitude to adopt FinTech. The implications of the present study are discussed.
Keywords: FinTech; organisational adoption intention; perceived benefits; ease of use; India.
Stakeholder perception on Challenges of Artificial Intelligence implementation in Indian Aviation Industry: A Focus Group Study
by Aarushi Jain, Akhil Damodaran, Rupesh Kumar, Deepak Bangwal
Abstract: Artificial intelligence (AI) is regarded as an emerging and new face of modern technology or science. Although it has existed for decades, its presence and exigency have been realised recently, especially due to COVID-19. Global economies are experiencing and witnessing the Industrial revolution 4.0. It becomes predominant for the aviation industry to take automation and AI and robotics one step ahead to develop an intelligent industry. The study is an attempt to understand the status of the Indian airport sector to identify where the industry is lacking in terms of technology, infrastructure, and standards and recommended practices (SARPs). This will further help to identify best practices that will improve AI implementation in the Indian airport sector. The experts are invited to understand their perception of AI and the challenges in implementing AI in the aviation industry post-COVID-19 pandemic with the help of a focus group discussion. The major themes are identified from the discussion, namely: the agility of the organisation, stakeholders confidence, regulatory challenges, organisation capability. Hence, the study has some critical managerial implications of the identified factors.
Keywords: artificial intelligence; aviation industry; technology; focus group study; India; airports; COVID-19; Industry 4.0.
Special aspects of the economy digitalization process of CIS countries: Practical aspects
by Irina Zedgenizova, Gulnara Pulatova, Tolkunbek Kadyrov, Elena Orkina, Elena Midler, Nikolay Karaulov, Georgy Peshcherov
Abstract: The purpose of the article is to study digitalisation process of the CIS countries economy, compare the approaches, successes and complexities arising in this way, including estimation of prospects and trends of the digital economy in these countries. The paper considers the concept
Keywords: digital economy; high technologies; digitalisation; digital transformation; digital divide; cyber security; fourth industrial revolution; country development; IT business; CIS countries.
Quality of Work Life: An Impact on Bankers Productivity
by Habeeb Ur Rahiman, Rashmi Kodikal
Abstract: Quality of work life (QWL) is a generic term that includes an employees feeling about various aspects of their work including the compensation and rewards, job security, interpersonal relations and the intrinsic meaning of being satisfied in their workplace. This research paper was documented with an intention to understand the influence of the QWL on the productivity of employees working in the banking arena. The study examined the most clout able factors that contributed to the quality of work-life of employees and its correlation on their productivity. A multi-stage sampling method was used to draw a sizeable sample from ten major banks situated in the Karnataka state of India. A total of 756 personnel spread across various branches belonging to rural, semi-urban and urban were covered. The study was validated further by testing various hypotheses drawn based on a review of the literature. The study empirically identified eight major attributes that influence the QWL of bankers. The relationship between QWL and productivity was investigated with notable results using SEM approach.
Keywords: quality of work life; QWL; productivity; bankers; job satisfaction; working condition; social relevance; and importance.
Influence of Nostalgic Behavior on the Consumption Patterns of Adults: A Conceptual Framework
by Manuel Sotelo-Duarte, Rajagopal Rajagopal
Abstract: Nostalgia has an intrinsic association with consumer behaviour. Retrieval of memories drives emotions among consumers and reinforces experience-led buying decisions. Despite nostalgia, and consumption being a common practice at various times in life, issues regarding the nostalgia stimuli on customers perceptions and buying decisions remain less explored. This article aims at exploring the consumption pattern of adult consumers by analysing the influence of nostalgic behaviour referring to the autobiographic memories and social motivations. It describes the purchase intentions and consumption pattern among adult consumers in the context of self-reference criteria based on nostalgic memories and social motivations. This article offers constructive understanding on establishing relationship between nostalgic memories and consumption pattern over the temporal framework and establishing the brand loyalty and hedonic satisfaction. It contributes to the existing literature by critically examining the theoretical concepts and empirical findings of previous studies on perceptions of consumers on nostalgic emotions and their role in making buying decisions.
Keywords: nostalgia; memories; consumption behaviour; buying decision; childhood; adulthood; social motivation.
The impact of innovation inputs on apparel industries innovation output. Evidence from top apparel exporter countries.
by Temesgen Getachew Atilaw, Daniel Kitaw
Abstract: Time sensitive nature of apparel industry and consumers expectation of new products; have put pressure on apparel industries innovation behaviour. The purpose of this study is to investigate the link between innovation inputs to innovation output in apparel industry. This study aspire to identify impact of R&D and non-R&D innovation input activities on innovation outputs based on World Bank enterprise surveys conducted on top four apparel exporting countries; China, Bangladesh, Vietnam, and India. The analytical method divided sample firms into four treatment categories, namely, no innovation activities, non-R&D innovation activities only, R&D innovation activities only, and both R&D and non-R&D innovation activities. The analysis attempts to identify which of the treatment effects promote innovation output. In so doing, IPWRA estimation methods were employed. The notable finding from this study is that irrespective of regional specificities, innovation in apparel industry has a distinctive pattern.
Keywords: non-R&D; innovation input; innovation output; IPWRA; apparel industry.
MEDIATING EFFECT OF EMPLOYEE ENGAGEMENT ON THE RELATIONSHIP BETWEEN JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT IN HIGHER EDUCATION.
by Sweta Chauhan, Dr. SHILPA WADHWA, Rahul Raj, Ashish Anand Tripathi, Anuj .
Abstract: In recent years, employee engagement (EE) has gained huge attention in organisations and research activities. For both human resources practitioners and academicians employee engagement is the main focus of interest, and is constantly rated as a major concern of the top management priority list. Employee engagement, on the other hand, has received less attention in Asian higher education institutions. As more Asian firms recognise the value of a productive staff, this study examines the function of employee engagement in mediating the association between job satisfaction and organisational commitment. Employee engagement partially mediates the relationship among job satisfaction and organisational commitment, according to an SEM analysis of 253 online responses from academicians in Uttarakhand. The developed framework was determined to be a suitable fit for the scenario. The findings may persuade higher education policymakers to view employee engagement as an opportunity instead of a liability.
Keywords: job satisfaction; employee engagement; organisational commitment; higher educational institutions; HEIs.
The Mediating Role of Logistics Innovativeness on Logistics Capabilities and Supply Chain Performance: Evidence from Defense Industry Companies in Turkey
by Karahan Kara
Abstract: In today's competitive conditions, supply chain performance enables companies to gain an advantage over rival companies. Logistics capabilities and logistics innovativeness contributes to supply chain performance with innovative attitudes. In this study, the effect of logistics capabilities on supply chain performance and the mediating role of logistics innovativeness in the relationship between logistics capabilities and supply chain performance are discussed. Sampling is 21 defence industry companies in Turkey. In the research method, a questionnaire was applied. A total of 358 successful survey results were obtained from the sampling area. Structural equation models were created with the obtained data set. Hypotheses were tested with the AMOS package program. The findings concluded that the logistics capabilities of defence industry companies have a significant effect on supply chain performance and logistics innovativeness has a full mediating effect between logistics capabilities and supply chain performance. Implications are made based on the findings obtained.
Keywords: supply chain performance; logistics capabilities; logistics innovativeness; defence industry; mediating effect; Turkey.
Intellectual Capital and its Effect on the Financial Performance of Ethiopian Private Commercial Banks
by Abdu Mohammed Assfaw
Abstract: This study aims to examine the intellectual capital and its effect on the financial performance of Ethiopian private commercial banks using the pulic model. Quantitative panel data from audited annual reports of Ethiopian private commercial banks from 2011 to 2019 are collected. The robust fixed effect regression model has been adopted to investigate the effect of IC and the financial performance measures of the banks. The study results show a positive relationship between the value added intellectual coefficient (VAIC) and the financial performance of private commercial banks in Ethiopia. The study also revealed that the components of VAIC (i.e., human capital efficiency, capital employed efficiency, and structural capital efficiency) have a positive and significant effect on the financial performance of banks measured by return on asset and return on equity over the study periods. Practically, the results of the study could be useful for shareholders to consider IC as a strategic resource and hence emphasise these intangibles, and to the bank managers to benchmark themselves against the best competitors based on the level of efficiency rankings.
Keywords: robust fixed effect regression; intellectual capital; VAIC; financial performance; commercial banks; Ethiopia.
Factors Determining the Intention to Use Artificial Intelligence in Accounting in SMEs: Evidence from Vietnam
by Hien Vo Van, MALIK A.B.U. AFIFA, Trang Le Hoang Van
Abstract: Artificial intelligence (AI) is a relatively new term in accounting in small and medium enterprises (SMEs) in Vietnam. This study aims to build a theoretical model of factors affecting the intention to use AI in accounting in Vietnamese SMEs based on two famous theories called TAM and TOE. Qualitative research was used with case study method through eight discussions with 12 subjects consisting of accountants, directors and experts who have deep knowledge of accounting and technology along with technique of using saturation point in the sampling process. The results were very interesting when we have expanded the TOE theory with five new discovered factors, which are closely related to accounting (system stability, renewal culture, accountants capacity, government relevance and finally, training and retraining). It is even more interesting that the attitude toward use factor is removed from the TAM model because of a relatively low approval rate.
Keywords: artificial intelligence; technology acceptance model; TAM; technology adoption; TOE; expanded TOE; accounting innovation; small and medium enterprises; SMEs; Vietnam.
PSYCHOLOGICAL EMPOWERMENT AND LIFE SATISFACTION: THE MEDIATING EFFECT OF ORGANIZATIONAL CITIZENSHIP BEHAVIOUR
by VIJAYALAKSHMI PANDIAN
Abstract: With a dire need to focus on positive mental health of individuals (WHO 2013 to 2020), this research explores the effect of psychological empowerment in promoting the mental well-being of doctors through a mediating effect of organisational citizenship behaviour (OCB). The sample comprised of 209 doctors from five leading private hospitals in Southern part of India. A well validated and tested questionnaires were used and the data were analysed through descriptive statistics, confirmatory factor analysis, and regression analysis. The multiple regression analysis showed that psychological empowerment and OCB explained 17% and 29% of variance on life satisfaction among doctors. OCB acted as a full mediator between psychological empowerment and life satisfaction. The study results reveal that psychologically empowering doctors can spur behaviours to go beyond the call of duty which, in turn lead to more attention and quality care to patients. The doctors gain the feeling of fulfilment of accomplishing a quality output leading them to feel highly satisfied with their life. To the knowledge of researcher, this is one among a very few studies tried to understand the contributing factors of life satisfaction among doctors at Indian hospitals as the sample.
Keywords: psychological empowerment; organisational citizenship behaviour; life satisfaction; healthcare; doctors; WHO; satisfaction; quality of life; hospitals; OCB.
Integrating customer clustering and QFD to Improve and Develop Services: a Case Study
by Neda Lalvand, Mohammad Saleh Owlia
Abstract: To be successful in todays dynamic marketplace, organisations must communicate with customers in order to improve their customer knowledge, such as customer demands and desires, opinions and needs. Current study employs a combination of QFD and customer clustering for the purpose of improving and developing mobile services in order to better meet customer demands and improve the organisations performance. The current research model was implemented at the Mobile Telecommunications Company (MCI), of Iran and the corresponding data were collected through the distribution of questionnaires and interviews with experts. Customer clustering was performed using the K-means algorithm. Subsequently, a house of quality matrix was created for each cluster. Finally, recommendations were made to the organisations managers regarding the procedures for improving mobile services. Additionally, the priorities and quality of MCI services were compared to those of a competitor company.
Keywords: customer clustering; quality function development; QFD; mobile phone services; data mining.
Development of Startups Risk Assessment Framework during Covid-19 era
by Aswathy Sreenivasan, Marappan Suresh
Abstract: Start-ups across all sectors are facing many challenges during the COVID-19 era. This paper aims to assess the significant risks faced by start-ups during the COVID-19 pandemic using a multi-grade fuzzy logic approach. A case study is conducted using multi-grade fuzzy for assessment of manufacturing start-ups risk. The conceptual model for evaluation of risk is developed with three enablers, ten criteria, and 33 attributes. The multi-grade fuzzy is used for risk assessment and importance performance analysis (IPA) used for classification of risk attributes. The overall risk index for case start-up is 6.47. It pertains to the range (6
Keywords: start-up risk; risk assessment; COVID-19 era; new venture; multi-grade fuzzy; importance performance analysis; IPA.
Modelling Firm-level Innovation Value Chain
by Shimelis Tilahun, Eshetie Berhan
Abstract: Innovation has known in the literature as a deliberate act of firms creativity in the intentional and unintentional knowledge management process for the success of business ventures. The innovation value chain has represented in place of the innovation process with a depth view of knowledge production and management through recursive acts. It has also seen as the firms creative path to achieve a financial objective through the value capturing process. This study has gone through a fused approach of innovation value chain with the knowledge management process and business model innovation. The new approach has filled a literature gap that comprehends the innovation value chain and business model as independent elements of entrepreneurship. The study has also contributed a methodological approach that can resolve the criticisms of process-based innovation studies. Based on simulation results staying a long time in the imitation process may cause firms to become colonised on imported technologies.
Keywords: knowledge management process; KMP; business model innovation; BMI; innovation process; IVC canvas model; knowledge spillover.
EXAMINING VOLUNTEERING MOTIVES, ATTITUDES, AND INTENTIONS LINK IN MEGA SPORT EVENTS IN THE QATARI CONTEXT
by Anas Al Bakri, Shatha M. Obeidat, Bader Al-Esmael
Abstract: In this paper we examine people`s intention to volunteer in Mega sports events (MSEs) and activities in Qatar. Particularly, this study focuses on identifying motives to volunteer in MSEs. It also examines a model of possible links between motives to volunteer, attitudes toward volunteering, and volunteering intentions. In order to test the conceptual model of the current study, the quantitative phase includes the distribution and collection of a survey that targeted employees working in Qatari companies. Results of the study identified many motives behind volunteering in Qatar such as helping others and feeling needed. The results showed that there is a significant positive link between volunteering motives and attitudes toward volunteering, a significant positive link between attitudes and volunteering intentions, and a significant positive link between motives and intentions to volunteer. Finally, results showed that the link between motives to volunteer and volunteering intentions is mediated by volunteering attitudes.
Keywords: volunteering; mega; sport; motives; attitudes; intentions; Qatar; human; interactions; culture.
Food Supply Chains: A Bibliometric Analysis (2008-2021)
by Gaurvendra Singh, Yash Daultani, Sahu Rajendra
Abstract: This paper aims to explore the overall research status, top contributions, and key research issues in the domain of food supply chains based on a holistic bibliometric analysis. A total of 496 research papers published during 2008
Keywords: food supply chain; FSC; supply chain; Agriculture 4.0; bibliometric analysis; policy recommendations; co-citation networks; co-authorship networks.
MOBILE BANKING USAGE AND CUSTOMER LOYALTY AMONG INDIAN USERS: MODERATING EFFECT OF OCCUPATION AND EDUCATION
by Sonia Chawla, Savdeep Vasudeva
Abstract: Internet penetration and digital payments are significant indicators for reaching the goal of financial inclusion and investigating the role of demographic variables is significant to achieve the goal of financial inclusion. The article has analysed the moderating impact of two significant demographic variables, i.e., occupation and education on mobile banking usage and customer loyalty through hierarchical regression analysis. Further, the present research is unique in the perspective that it is based on customer loyalty as the ultimate construct defining mobile banking usage instead of intention to use. Findings of the study reveal that occupation is a significant moderating variable while education does not significantly moderate the relationship between mobile banking usage and loyalty. Results of the study will help the bankers to give due attention to these variables while drafting any strategy to be formulated for increasing usage of mobile banking or creating any loyalty program for its customers.
Keywords: mobile banking usage; customer loyalty; occupation; education; hierarchical regression.
How Organization Attractiveness Drives Millennial Job seekers: Exploring corporate social responsibility on job pursuit intentions.
by CHIEHWEN E.D. HSU, S. YESHWANT RAJ, Carlone Mitchell
Abstract: The contemporary working environment is changing fast, partly because of the inflow of younger generation workers, known as millennials. The study focuses on the communication efforts of potential job seekers in our generation on corporate social responsibility and employee culture. Millennials are establishing workplaces where cross-functional and cross-contact may be efficient and successful and provide new skills and values for workplaces and management. The present work adopts signal theory guiding ideas. A fictionalised site with manipulated information on corporate social responsibility and employees cultural use was done among millennial job seekers from Asia and North America, 147 students aged 19 to 35 years were utilised for this study. The participants were then asked using an online questionnaire to score the organisations attractiveness. The results of the study demonstrate that knowledge and the culture of the employee expressing social responsibility have a beneficial impact on the organisations attraction for millennials.
Keywords: corporate social responsibility; CSR; millennials; person-organisation fit; POF; signal theory; organisational behaviour.
Implicit and Social Learning Theory: An Explanation of Why Experienced Medical Representatives Have Higher Both Engagement and Performance
by Daniel Kisahwan, Alex Winarno, Deni Hermana
Abstract: Research purposes is to obtain an explanation of the high involvement and performance of experienced medical representatives based on implicit and social learning theory. Using the approach mix method of explanatory survey and selected case studies with a sample of 207 medical representative of pharmaceutical companies spread across major cities in Indonesia. The data analysis using SEM and phenomenology. Findings shows understanding of the reality and social world of medical representatives as a learning space encourages increased work engagement and performance. The view of the inherent dynamic nature of work as medical representatives encourages increased self-regulation based on role models to be more engaged and perform well even during a pandemic COVID-19. Originality of research provides a framework to explain the process of improving work engagement and performance based on lay views on the dynamic nature and social learning process that is felt in pharmaceutical companies.
Keywords: implicit; incremental; mindset; pharmaceutical companies; social learning;.
ARIMA Modelling of Weighted Average Lending Rates (WALR) of Indian Scheduled Commercial Banks and Estimation of VaR : Implications on Asset-Liability Management (ALM)
by Upendra Nath Shukla, Rohit Kushwaha, Himanshu Mohan, Sanjay Medhavi
Abstract: Weighted average lending rates (WALRs) as introduced by Reserve Bank of India (RBI) to compute effective lending rates on outstanding rupee loans, plays a significant role on value at risk (VaR) and asset-liability management of Indian banks. This study aims to predict WALR of scheduled commercial banks on outstanding Rupee loans in India by taking monthly data from Feb2012 to November2020 from
Keywords: lending rates; interest rates; commercial banks; ARIMA; forecasting; liquidity and asset-liability management; ALM; risk management; VaR; risk management.
MEASURING QUALITY SERVICE: THE USE OF FUZZY KANO MODEL AS AN INPUT FOR TOPSIS
by Fagner José Coutinho De Melo, André Albuquerque, Larissa De Arruda Xavier, Denise Dumke De Medeiros
Abstract: The objective of this research is to propose an approach to assess the quality perceived by patients in a hospital. The approach deals with an integration of the Kano Model, the theory of fuzzy systems and TOPSIS technique to compare the distance from the service provided to the ideal service. The results show that the attributes closest to the ideal service are: Cordiality and goodwill in attendance, attendance (information), modern equipments and commitment of the medical team. Those who have the greatest distance with the ideal solution are physical location, clean and pleasant facilities, employee appearance and clothing and efficient medical explanation. From the study of the ordering of the categories, it was possible to observe that the laboratory exams category was the service closest to the ideal service and the infrastructure category was the one that obtained the greatest distance from the ideal service.
Keywords: Kano model; fuzzy systems theory; TOPSIS technique; service industries; healthcare.
Does Program Loyalty induce Brand Loyalty
by Yogesh Funde, Amit Shrivastava
Abstract: Loyalty programs are designed to improve retention rates and increase repeat purchases. The historical research argues that loyalty programs may lead to loyalty towards the loyalty program rather than the brand; these generalisations are not empirically proven. This research will try to test the relationship between program loyalty and its value perception. In addition, researchers seek to assess whether the value perception of the loyalty program indeed impacts brand loyalty. The researchers used the model proposed by Dowling and Uncles (1997). The research used structure equation modelling to establish evidence of the relationship among the three components. It has been found that the value perception of the loyalty program has a positive influence on brand loyalty. In addition, value perception affects brand loyalty by augmenting program loyalty. This indicates a loyalty program with high perceived value will also generate brand loyalty. Thus, as an implication value perception of a loyalty program is a key component of marketing strategy.
Keywords: program loyalty; brand loyalty; value perception; structure equation modelling.
A study of revenue model for monetization of the digital asset
by Jitender Kumar, Ayush Vyas Kukkillaya, Murumuru Naga Lohitha, Rahul M, Felsia D, Avi Chaudhary
Abstract: The primary purpose of the research is to identify the sustainable revenue model when an automobile company wants to transform and digitise its mobility services using a digital asset and to find the tipping point of the customers. Finding a revenue model is imperative and should be the first step of a business plan because it gives us a definite plan on revenue sources. Various revenue models of the companies were studied before and after the transformation, also after the implementation of the different revenue model, factor analysis is employed on the primary data collected. Based on the interpretations from the primary data for the tipping point, online sales with some offline touch points are preferred. The consumers vote quality and safety as utmost importance. The software as a service (SaaS) revenue model is recommended.
Keywords: automotive industry; customer-buying behaviour; mobility services; monetisation of a digital asset; revenue model; the tipping point.
ENTREPRENEURIAL ORIENTATION AND FINANCIAL PERFORMANCE AMONG MSMES IN NIGERIA
by Yusuf Akinwale, Caleb ADELOWO, Jhalukpreya Surujlal
Abstract: This paper examines the influence of entrepreneurial orientation (EO) on firms financial performance among micro, small and medium enterprises in a developing country. Data for the study were collected from 242 owners of micro, small and medium enterprises through a cross-sectional survey conducted in 2019. The result of the correlation analysis shows that all the variables measuring EO (innovativeness, risk taking, proactiveness, competitiveness) are positively related to firms performance except autonomy. The logistic regression results reveal that innovativeness and risk taking potentials are more likely to influence firms financial performance. The LR statistic shows that all the EO variables jointly influence firms performance. The study concludes that a concerted effort should be made by the MSMEs to continuously take actions that could strengthen their EO in order to build competitive advantage that would make them resilient in any dynamic and uncertain environment, as this would positively influence their financial performance.
Keywords: entrepreneurial orientation; firm financial performance; micro; small and medium enterprises; MSMEs; Nigeria.
Driving forces behind service innovation in knowledge-intensive services with different knowledge bases
by Anastasia Krupskaya
Abstract: The purpose of the paper is to complement and classify the existing forces, affecting innovation processes in knowledge-intensive services, previously studied mostly in quantitative research, and to compare the level of innovativeness of the final services. The paper investigates through qualitative research 12 knowledge-intensive service organisations with different knowledge bases, which include both knowledge-intensive service activities (KISA) and knowledge-intensive business services (KIBS). The research results helped to classify the forces into: external and internal, strategic and tactical, positive and negative. These forces are interconnected and dynamically interact over time. This research can help organisations understand which models exist for the search and development of innovative ideas, distinguish tactical from strategic forces and learn to transform obstacles to innovations into incentives to innovate.
Keywords: innovation; knowledge-intensive services; KIS; sources of knowledge; knowledge-intensive business services; KIBS; obstacles to innovation; incentives to innovation; knowledge bases.
Dimensions of E-Banking and the mediating role of customer satisfaction: a structural equation model approach
by SYED MOHD MINHAJ, Mohd Altaf Khan
Abstract: Online payment is a concept with increasing prominence across the globe. Due to digitisation, the concept of online banking has gradually made inroads into the marketing area, not only for customers but businesses as well. The researcher obtained the primary data from 187 respondents. Purposive sampling techniques were adopted. Structure equation modelling (SEM), reliability, convergent, discriminate validity and model fitness are achieved through SmartPLS 3. The findings reveal that efficiency, and reliability, and service quality have a significant direct effect on customer satisfaction and customer retention. It also shows the significant effect of efficiency and reliability and service quality by taking customer satisfaction as a mediator on customer retention. The information generated may contain useful practical information for banks as well as for businesses that consider India to be a possible target market. This study also uniquely identifies four components of e-banking in the form of efficiency and reliability, service quality, customer satisfaction, and customer retention.
Keywords: e-banking; reliability; efficiency; service quality; retention.
A Regression Model to Identify Supply Chain Cost Drivers in Healthcare and Make Cost Predictions.
by Jean C. Essila
Abstract: Supply chain (SC) is again in the news because of SC disruptions about to jeopardise the 2021 Christmas season in the USA. Although abundant literature on healthcare supply chain management (SCM) exists, most research projects focus on finding cost-reduction strategies. Little research exists on what actually drives cost increases in a specific segment of the healthcare SC. This study analyses SC costs in the primary care sector as an attempt to uncover SC actual cost drivers in that segment beyond the well-known traditional classification so that SCM professionals can prioritise their efforts in resolving one or two most important factors that account for a significant portion of the total cost in that important sector. Using regression analysis and a test of statistical significance, the study determined that in the healthcare sector, inventory (with a p-value of 0.0001), and not transportation (traditionally known as the largest SC cost in all industry SC), is the biggest SC cost driver in primary care SCM. The result might lead to a positive managerial practice change in that segment of the healthcare SCM.
Keywords: supply chain management; SCM; healthcare supply chain; inventory models; supply chain costs; cost drivers.
The Effect among Innovative Accountant Competency, Business Management Efficiency, Financial Reporting Quality, and Firm Growth
by Kanthana Ditkaew
Abstract: This study aims to examine the effect of innovative accountants competency on firm growth through the mediating effect of business management efficiency and financial reporting quality. Additionally, to examine the effect of innovative accountants competency on the firm image through the mediating effect of financial reporting quality. 441 accounting directors were chosen as the sample, and the data were collected. The results of the structural equation model (SEM) of the analysis models fit index of innovative accountant competency are indicated by the index examining the absolute quality of fit measure. Additionally, the results of ordinary least squares (OLS) regression analysis show that innovative accountant competency indirectly impacts firm growth. Business management efficiency and financial reporting quality are mediators of innovative accountant competency-firm growth. Additionally, innovative accountant competency indirectly impacts the firm image. Financial reporting quality is also the mediator of innovative accountant competency-firm image relationships in this study.
Keywords: innovative accountants competency; business management efficiency; BME; financial reporting quality; FRQ; firm growth; firm image.
A Case Study of SEAM Used for a Lebanese Entrepreneurial Venture
by Faleh Alshameri, Debra Salsi, Badawi Yamine
Abstract: Oftentimes, small businesses fail to address short and long-term hidden costs because they believe this, in itself, creates an up-front expense. Using socio-economic approach to management (SEAM), hidden costs can be calculated to reveal evidence that in fact, the outcomes, especially for small businesses, can become quite the opposite. This paper explores a case study within a small Lebanese business, using the SEAM methodology to improve the social and economic state. The paper addresses how this methodology can help businesses with limited resources and funding avoid short and long-term hidden costs. The application of this method can be used to calculate ongoing hidden costs that keep a business sustainable and competitive. In SEAM, the qualitative results are collected from the interviews performed by the intervener with all employees of the company. The results are then categorised into six different groups of dysfunctions as defined by SEAM. These groups are: 1) working conditions; 2) work organisation; 3) communication-coordination-cooperation; 4) time management; 5) integrated training; 6) strategic implementation. Each category of the six categories is divided further into subcategories. We found that using SEAM helps in reducing the hidden costs.
Keywords: SEAM; hidden costs; managerial framework.
Organizational Learning Capacity Impacting Innovation Performance of Firms
by Sanjay Dhir, Swati Dhir
Abstract: The purpose of this paper is to understand the possible valid interconnection among the variables/factors that are responsible for the innovative performance of a firm through the organisational learning capacity (OLC). This study has attempted to comprehend the complex relationship among the factors that are to be put together to encourage innovation with the help of OLC within the firm that leads to growth and development. The analysis of the factors would lead to the outcome of the firm, i.e., innovative performance. Total interpretive structural modelling (TISM) has been used to explore the 11 factors on literature reviews. In the TISM structure, some of the factors settled at the bottom of the hierarchy require more attention compared to the factors at the top. An absolute supervision of these variables can methodically achieve organisational innovative performance. The approach also gives valid reasons to analyse why and what factors work as barriers or effective endeavour to development.
Keywords: organisational learning capacity; OLC; innovative performance; absorptive capacity.
Violence and Family Firms Performance: The Mediating Role of Entrepreneurial Orientation
by Miguel Ángel Pérez-Uribe, Swithina Mboko, Claudia Smith Kelly
Abstract: Research shows that context is relevant to understand the relationship between entrepreneurial orientation and firm performance. One context is the institutional environment. This research contributes to the literature by analysing how aspects of the level of societal safety and security affect financial performance in family firms through the mediating effect of entrepreneurial orientation. In our study, the Global Peace Index is used to measure the level of societal safety and security. In addition to the Global Peace Index, we used the Successful Transgenerational Entrepreneurship Practice Survey for information on entrepreneurial orientation and financial performance in family firms. Our analysis employed the structural equation modelling methodology. In high-income countries, our results indicate that entrepreneurial orientation does not play a significant mediating role between violence and family firms performance. In contrast, for middle-income countries, the results show that entrepreneurial orientation mediates the relationship between violence and the financial performance of family firms.
Keywords: entrepreneurial orientation; institutional environment; violence; family firm performance.
Determinants of Online Banking Adoption in India : An Empirical investigation
by Vikram Kumar Sharma, Amit Kumar
Abstract: In India, the e-commerce segment is still in its initial phase. With the government actively supporting the Digital India campaign, the banking sector poised to become more efficient and productive by adopting ICT enabled fintech technologies. The study aims to find the factors involved in developing the intention to Use online banking services. Online survey was conducted and obtained a sample of 424 users across India. Multiple regression was applied and data was used to validate the model. In addition to its basic constructs, i.e., perceived ease of use, perceived usefulness, trust and government support, introduced a new variable
Keywords: technology acceptance model; TAM; intention to use; adoption; online banking; Y; theory of reasoned action; TRA.
Factors towards Successful Commercialisation of Research Findings: The Perspectives of Public Universities Academicians in Malaysia
by Mohamad Faizal Ramli, Muhammad Majid, Fatin Farazh Ya'acob, Basri Badyalina
Abstract: Recently, there have been increased initiatives to encourage the involvement of academicians in commercialising activities. However, producing a marketable product that can move into the commercialisation stage is difficult due to limitations in financial support, experiences, commitment, facilities, and skills. This issue has led this study identified factors towards the successful commercialisation of research findings among academicians. Four hundred fifty science and engineering academicians from Malaysian public universities were selected as the respondents. The results indicated facilities and support as the most crucial factors influencing the researchers to commercialise their research findings, followed by quality research outputs, incentives, financial support, and adequate human resources and skills. The findings can be acknowledged by stakeholders on the best practices that must be introduced or implemented to enhance the commercialisation success rate among Malaysian academicians.
Keywords: commercialisation; success factors; academician; research and development; Malaysia.
Positive Affect and Normative Evaluation as Mediators in the Impulsiveness and Gen-Y Impulse Purchase Urges
by Yi Yong Lee, Chin Lay Gan
Abstract: This study examines the role of the individual factor: impulse buying tendency (IBT) on the urge to buy impulsively (UB) through the mediations of positive affect (PA) and normative evaluation (NE). The structural model of this study was analysed using structural equation modelling conducted in Smart PLS 3.0. Findings revealed that IBT, PA, and NE significantly predicted UB. IBT significantly predicted the PA and NE. Both PA and NE have partially mediated the relationship between IBT and UB. The overall findings of this study could enrich the understanding of impulse purchase behaviour, particularly in the Malaysian Gen-Y context.
Keywords: impulse buying tendency; IBT; cognitive reaction; affective reaction; generation Y; gender differences; impulse buying.
Investigating Antecedents of Customer Relationship Management using Interval Type-2 Fuzzy FMEA Approach
by Mohammad Hossein Azadi, Khaled Nawaser, Ali Vafaei-Zadeh, Seyed Najmodin Mousavi, Razieh Bagherzadeh Khodashahri, Haniruzila Hanifah
Abstract: Nowadays, processes of customer identification, selection, acquisition, development, and retention are advantageous for organisations. However, poor understanding of customer relationship management (CRM) by businesses is one of the problems raised in this field. Thus, this study sheds light on the antecedents of CRM using type-2 fuzzy failure mode and effects analysis (FMEA). Following the review of the relevant literature and experts opinions, 29 essential factors within a total number of seven domains were identified. The weight of the risk factors was assessed via type-2 fuzzy analytic hierarchy process (AHP), and they were then prioritised through the type-2 fuzzy technique for order of preference by similarity to ideal solution (TOPSIS). The results of the study revealed that the domains of organisational knowledge management, integrity in information systems, and focus on profitable customers had a more relative degree of closeness than four other domains.
Keywords: : customer relationship management; antecedents of CRM; failure mode and effects analysis; FMEA; type-2 fuzzy.
Examining the impact of CRM on Customer Satisfaction: A case of an Indian Public Sector Bank
by Bhavneet Kaur, Neelam Dhall, Anuradha Jain
Abstract: In the wake of constant changes in the economic scenario, advent of new technologies and cut-throat competition, the banking sector has evolved its approach towards serving customers. Customer relationship management (CRM) has, therefore, acquired a strategic position in this sector. Keeping this in mind, the present study aims to understand the dynamics of the relationship between CRM and customer satisfaction in a public sector bank in India. In this context, the authors seek to examine the impact of CRM dimensions on overall customer satisfaction. The data was collected through the schedule method from the bank account holders. The data has been analysed using t-test, ANOVA, correlation and multiple regression analysis. Results establish the effect of
Keywords: customer relationship management; CRM; customer satisfaction; demographics; banking sector.
AN EXPLORATORY STUDY ON THE USE OF ADOPTING BLOCKCHAIN TECHNOLOGY IN ACCOUNTING
by Ulaganathan Subramanian, NURSYAZA ELMALIYANA NABILAH A.L.I. RAHMAN
Abstract: Blockchain technology is a suitable tool for accounting it begins with recording every transaction that is immutable and maintains a permanent record of transactions. This process helps in keeping a complete audit trail of transactions. Blockchain helps to track information easily without consuming much time. Blockchain offers ample opportunities to redesign the business system and can alter the landscape of the accounting profession. This paper reviews how blockchain's implementation expedites the process for accountants and examines its long-lasting implications. It further discusses how the early movers adopted blockchain technology and identified its drawbacks and openings for the accounting profession. The paper also makes recommendations for accountants to familiarise, adjust, and uplift themselves to the role of strategic partners in blockchain implementation and explains how it adds value to the organisation's opportunities and challenges in applying blockchain technology to accounting and auditing.
Keywords: Accounting; Blockchain technology; Early movers.
Smart contract-based Islamic Fintech model for Mudaraba financing
by Mustafa Raza Rabbani, Dr. Hana Bawazir, Shahnawaz Khan, Sitara Karim, Daouia Chebab
Abstract: The purpose of this study is to explore the possibility of applying smart contracts in Islamic finance transactions and to explore the application of smart contracts in Mudaraba contract. Mudaraba financing is an ancient Islamic contract where one party known as Rabb-Ul-Maal provides the fund to the other party known as Mudarib to do the business on his behalf and share the profit on agreed terms and conditions. The study is an exploratory in nature as it explores the possibility of Islamic finance tool
Keywords: Mudaraba; Islamic finance; Fintech; smart contract; blockchain; pandemic; COVID-19.
Robotic Process Automation Adoption Challenges in Indian IT and BPO sector
by Kadambini Katke, Harshith Babu
Abstract: Since a decade, the robotic automation process has failed to record required recognition and wide acceptance even after claiming value and operational benefit to all stakeholders. Robotic process automation (RPA) failure is a common occurrence. It is required to identify the hurdle in the technology adoption process. This research paper attempts to test the widely cited technology acceptance model (Davis, 1989) to robotic process automation adoption among IT and BPO employees in India. Perceived usefulness and perceived ease of use are the two drivers that impact technology adoption (TAM and TAM2). This study makes an attempt to relate the model with behavioural intentions of RPA adoption. The primary results support that perceived usefulness does not influence the behavioural intention whereas perceived ease of use and subjective norms positively influence the behavioural intention of IT and BPO employees towards RPA technology adoption.
Keywords: technology adoption; behavioural intention; robotic process automation; RPA.
A Developmental Study To Create Use Cases To Address The Financial And Other Relevant Issues Faced By Millennials Through Account Aggregation
by Prashant Goyal, Anjali Krishna S. P, Eshwar Inuganti, Nitin Sankaran, Shivam Nathani, Sonali Jajodia
Abstract: The role of the study was to determine the gaps felt by millennials in the established commercial system and, consequently create use cases for bridging the existing gaps wherever possible through account aggregation. Account aggregation is a process that promotes structured financial data sharing from financial information providers (FIPs) to financial information users (FIUs), which retain a log of the consent provided and offering the ability to withdraw or manage the consent originally provided by the client. The research paper revolves around identifying the possibilities of solving existing financial issues through account aggregation. Hence, the research was based on a survey conducted on the millennial population, which was further classified into three categories for the study. The study led to the development of use cases in various sectors that can be utilised in developing the account aggregator ecosystem.
Keywords: account aggregation; data encryption; data privacy; financial information providers; FIPs; financial information users; FIUs; millennials.
Job Insecurity & Happenstance Skill: A Concept-Based Framework for the contemporary workplace
by Priyanka Vincent, Murale Venugopalan
Abstract: Job insecurity (J.I.) research has focused extensively on the detrimental effects on individuals and organisations. In this conceptual article, we examine a more contemporary approach by reviewing articles that discuss happenstance skills, resilience, and job resources and have proposed a conceptual model concentrating on the adaptable behaviours of J.I. The model discusses J.I. and its consequences using the happenstance learning theory and job demand resource model. We group these types of J.I. behaviour into four creative gamut scaled according to subjective-objective versus challenge-hindrance context to provide a framework for future research.
Keywords: job insecurity; performance; happenstance skills; job demand resource model; resilience.
ICT Practices and organisational Performance in public food supply chain: The mediating role of supplier relationship and logistics integration
by Anil Kumar, Gyanendra Sisodia
Abstract: The purpose of the study is to examine the role of ICT practices in organisation performance along with mediating role of suppliers and logistics integration. The theoretical framework was proposed depicting ICT practices, Supplier relationship and logistics integration and tests the relationships between these practices and organisational performance. The respondents were chosen as officers and executives of the Food Corporation of India with the help of snowball sampling technique. Total usable sample was 252. The proposed framework and hypotheses were tested using PLS-SEM. The analysis of the study shows that ICT practices, Supplier Relationship, and Logistics Integration have a significant and positive impact on the performance of the organisation. Furthermore, the study found that Supplier Relationship, and Logistics Integration partially mediates the relationship between ICT practices and organisational performance. In the end managerial implications, limitations and future research directions were provided.
Keywords: public distribution system; supply chain management; supplier relationship; ICT practices; organisational performance; PLS-SEM; India.
Job insecurity and happenstance skill:
a concept-based framework for contemporary
by Priyanka Vincent
Abstract: Job insecurity (J.I.) research has focused extensively on the
detrimental effects on individuals and organisations. In this conceptual article,
we examine a more contemporary approach by reviewing articles that discuss
happenstance skills, resilience, and job resources and have proposed a
conceptual model concentrating on the adaptable behaviours of J.I. The model
discusses J.I. and its consequences using the happenstance learning theory and
job demand resource model. We group these types of J.I. behaviour into
four creative gamut scaled according to subjective-objective versus
challenge-hindrance context to provide a framework for future research.
Keywords: job insecurity; performance; happenstance skills; job demand
resource model; resilience.
A developmental study to create use cases to
address the financial and other relevant issues faced
by millennials through account aggregation
by Prashant Goyal
Abstract: The role of the study was to determine the gaps felt by millennials in
the established commercial system and, consequently create use cases for
bridging the existing gaps wherever possible through account aggregation.
Account aggregation is a process that promotes structured financial data
sharing from financial information providers (FIPs) to financial information
users (FIUs), which retain a log of the consent provided and offering the ability
to withdraw or manage the consent originally provided by the client. The
research paper revolves around identifying the possibilities of solving existing
financial issues through account aggregation. Hence, the research was based on
a survey conducted on the millennial population, which was further classified
into three categories for the study. The study led to the development of use
cases in various sectors that can be utilised in developing the account
Keywords: account aggregation; data encryption; data privacy; financial
information providers; FIPs; financial information users; FIUs; millennials.
An exploratory study on the use of adopting
blockchain technology in accounting
by Ulaganathan Subramanian
Abstract: Blockchain technology is a suitable tool for accounting it begins
with recording every transaction that is immutable and maintains a permanent
record of transactions. This process helps in keeping a complete audit trail of
transactions. Blockchain helps to track information easily without consuming
much time. Blockchain offers ample opportunities to redesign the business
system and can alter the landscape of the accounting profession. This paper
reviews how blockchains implementation expedites the process for
accountants and examines its long-lasting implications. It further discusses how
the early movers adopted blockchain technology and identified its drawbacks
and openings for the accounting profession. The paper also makes
recommendations for accountants to familiarise, adjust, and uplift themselves
to the role of strategic partners in blockchain implementation and explains how
it adds value to the organisations opportunities and challenges in applying
blockchain technology to accounting and auditing.
Keywords: accounting; blockchain technology; early movers.
Examining the impact of CRM on customer
satisfaction: a case of an Indian public sector bank
by Bhavneet Kaur
Abstract: In the wake of constant changes in the economic scenario, advent of
new technologies and cut-throat competition, the banking sector has evolved its
approach towards serving customers. Customer relationship management
(CRM) has, therefore, acquired a strategic position in this sector. Keeping this
in mind, the present study aims to understand the dynamics of the relationship
between CRM and customer satisfaction in a public sector bank in India. In this
context, the authors seek to examine the impact of CRM dimensions on overall
customer satisfaction. The data was collected through the schedule method
from the bank account holders. The data has been analysed using t-test,
ANOVA, correlation and multiple regression analysis. Results establish the
effect of gender and age on the level of customer satisfaction in case of few
CRM dimensions. Moreover, two CRM dimensions, i.e., value proposition
and privileges and infrastructure were found to significantly contribute to
overall customer satisfaction.
Keywords: customer relationship management; CRM; customer satisfaction;
demographics; banking sector.
Positive affect and normative evaluation as mediators
in the impulsiveness and Gen-Y impulse purchase
by Yi Yong Lee
Abstract: This study examines the role of the individual factor: impulse buying
tendency (IBT) on the urge to buy impulsively (UB) through the mediations of
positive affect (PA) and normative evaluation (NE). The structural model of
this study was analysed using structural equation modelling conducted in Smart
PLS 3.0. Findings revealed that IBT, PA, and NE significantly predicted UB.
IBT significantly predicted the PA and NE. Both PA and NE have partially
mediated the relationship between IBT and UB. The overall findings of this
study could enrich the understanding of impulse purchase behaviour,
particularly in the Malaysian Gen-Y context
Keywords: impulse buying tendency; IBT; cognitive reaction; affective
reaction; generation Y; gender differences; impulse buying.
Factors towards successful commercialisation of
research findings: the perspectives of public
universities academicians in Malaysia
by Mohamad Faizal Ramli
Abstract: Recently, there have been increased initiatives to encourage the
involvement of academicians in commercialising activities. However,
producing a marketable product that can move into the commercialisation stage
is difficult due to limitations in financial support, experiences, commitment,
facilities, and skills. This issue has led this study identified factors towards the
successful commercialisation of research findings among academicians. Four
hundred fifty science and engineering academicians from Malaysian public
universities were selected as the respondents. The results indicated facilities
and support as the most crucial factors influencing the researchers to
commercialise their research findings, followed by quality research outputs,
incentives, financial support, and adequate human resources and skills. The
findings can be acknowledged by stakeholders on the best practices that must
be introduced or implemented to enhance the commercialisation success rate
among Malaysian academicians.
Keywords: commercialisation; success factors; academician; research and
Organisational learning capacity impacting
innovation performance of firms
by Sanjay Dhir
Abstract: The purpose of this paper is to understand the possible valid
interconnection among the variables/factors that are responsible for the
innovative performance of a firm through the organisational learning capacity
(OLC). This study has attempted to comprehend the complex relationship
among the factors that are to be put together to encourage innovation with the
help of OLC within the firm that leads to growth and development. The
analysis of the factors would lead to the outcome of the firm, i.e., innovative
performance. Total interpretive structural modelling (TISM) has been used to
explore the 11 factors on literature reviews. In the TISM structure, some of the
factors settled at the bottom of the hierarchy require more attention compared
to the factors at the top. An absolute supervision of these variables can
methodically achieve organisational innovative performance. The approach
also gives valid reasons to analyse why and what factors work as barriers or
effective endeavour to development.
Keywords: organisational learning capacity; OLC; innovative performance;
A case study of the socio-economic approach to
management used for a Lebanese entrepreneurial
by Faleh Alshameri
Abstract: : Oftentimes, small businesses fail to address short and long-term
hidden costs because they believe this, in itself, creates an up-front expense.
Using socio-economic approach to management (SEAM), hidden costs can be
calculated to reveal evidence that in fact, the outcomes, especially for small
businesses, can become quite the opposite. This paper explores a case study
within a small Lebanese business, using the SEAM methodology to improve
the social and economic state. The paper addresses how this methodology
can help businesses with limited resources and funding avoid short and
long-term hidden costs. The application of this method can be used to
calculate ongoing hidden costs that keep a business sustainable and
competitive. In SEAM, the qualitative results are collected from the
interviews performed by the intervener with all employees of the company.
The results are then categorised into six different groups of dysfunctions
as defined by SEAM. These groups are: 1) working conditions;
2) work organisation; 3) communication-coordination-cooperation; 4) time
management; 5) integrated training; 6) strategic implementation. Each category
of the six categories is divided further into subcategories. We found that using
SEAM helps in reducing the hidden costs.
Keywords: SEAM; hidden costs; managerial framework.
The effect among innovative accountant competency,
business management efficiency, financial reporting
quality, and firm growth
by Kanthana Ditkaew
Abstract: This study aims to examine the effect of innovative accountants
competency on firm growth through the mediating effect of business
management efficiency and financial reporting quality. Additionally, to
examine the effect of innovative accountants competency on the firm image
through the mediating effect of financial reporting quality. 441 accounting
directors were chosen as the sample, and the data were collected. The results of
the structural equation model (SEM) of the analysis models fit index of
innovative accountant competency are indicated by the index examining the
absolute quality of fit measure. Additionally, the results of ordinary least
squares (OLS) regression analysis show that innovative accountant competency
indirectly impacts firm growth. Business management efficiency and financial
reporting quality are mediators of innovative accountant competency-firm
growth. Additionally, innovative accountant competency indirectly impacts the
firm image. Financial reporting quality is also the mediator of innovative
accountant competency-firm image relationships in this study.
Keywords: innovative accountants’ competency; business management
efficiency; BME; financial reporting quality; FRQ; firm growth; firm image.
An empirical investigation of determinants for
adoption of C2C auction marketplaces
by Sumedha Chauhan
Abstract: : In the last two decades, online and real-time interactions have grown
significantly between individual buyers and sellers. Consumer-to-consumer
(C2C) electronic-commerce (e-commerce) has been increasingly adopted by
the people as a direct interface for buying and selling products or services. This
research focuses on identifying the key determinants for adoption of C2C
auction marketplaces, especially online auctions. Rogers (2003) diffusion of
innovation (DoI) theory has been used as the guiding framework for this study
as C2C e-commerce falls into the category of technological innovation Research methodology involves quantitative survey of 278 consumers of C2C
auction marketplace in India and the application of logistic regression to
determine the impact of DoI attributes on C2C e-commerce adoption. Research
findings indicate that relative advantage, observability, perceived security, age,
and gender influence the adoption of C2C auction marketplaces. However,
compatibility, complexity, and trialability do not significantly influence the
adoption of C2C auction market places.
Keywords: consumer-to-consumer; C2C; India; innovation; e-commerce;
diffusion of innovation; DoI.
Blockchain adoption barriers in food supply chain:
a systematic review and bibliometric synthesis
by Xin Tong Li, Abdul Rashid Abdullah, Wei Lu, Abu Naser Mohammad Saif
Abstract: During the current research trajectory concerning business
innovation, blockchain would be the prime catalyst for a massive
transformation. Since food industries across the world are moving fast to adopt
blockchain, this systematic review with bibliometric synthesis aims to identify
the blockchain adoption barriers in the food supply chain. Using the PRISMA
flowchart, a total of 784 published papers from different research databases
were examined to identify the relevant 20 publications. Bibliometric data were
synthesised for each of the 20 publications. VOSviewer was used to create term
co-occurrence network maps and later, key terms were identified. Associated
barriers were reported by critically analysing the identified publications.
Mapping the barriers with the previously recognised key terms, broad
categories of barriers as themes, i.e., digital interference, food safety, and
scalability were advanced. The findings of current research show that digital
interference, food safety, and scalability are the barriers to blockchain adoption
Keywords: blockchain adoption; food supply chain; FSC; systematic review;
bibliometric; PRISMA; qualitative.
Blockchain adoption barriers in food supply chain: A systematic review and bibliometric synthesis
by Xintong Li, Abdul Rashid Abdullah, Liu Wei, Abu Naser Mohammad Saif
Abstract: During the current research trajectory concerning business innovation, blockchain would be the prime catalyst for a massive transformation. Since food industries across the world are moving fast to adopt blockchain, this systematic review with bibliometric synthesis aims to identify the blockchain adoption barriers in the food supply chain. Using the PRISMA flowchart, a total of 784 published papers from different research databases were examined to identify the relevant 20 publications. Bibliometric data were synthesised for each of the 20 publications. VOSviewer was used to create term co-occurrence network maps and later, key terms were identified. Associated barriers were reported by critically analysing the identified publications. Mapping the barriers with the previously recognised key terms, broad categories of barriers as themes, i.e., digital interference, food safety, and scalability were advanced. The findings of current research show that digital interference, food safety, and scalability are the barriers to blockchain adoption in FSC.
Keywords: blockchain adoption; food supply chain; FSC; systematic review; bibliometric; PRISMA; qualitative.
TRANSFORMATIONAL ENTREPRENEURSHIP AND EMPLOYEE READINESS TO CHANGE IN INDIAN MSEs: A MEDIATING ROLE OF EMPLOYEES INNOVATIVE BEHAVIOUR
by Kartikeya Raina, Navneet Rawat
Abstract: Medium and small enterprises (MSEs) are critical for economic development. The advantages to society and the economy are enormous, as it fosters innovation, creates new job possibilities, boosts competitiveness, boosts organisational productivity, and contributes to global economic growth. A businesss success or failure is highly dependent on its capacity to adapt to a rapidly changing environment. The study has examined the relationship of transformational entrepreneurs, innovative behaviour, and change-related self-efficacy affecting employee readiness to change. The sample of 478 employees of MSE was collected and analysed using structural equation modelling (SEM). The finding indicated a significant association between transformational entrepreneurship and employees readiness to change. The result also established a substantial role of employees innovative behaviour as a mediating variable between the above-stated relationship and change related to employee self-efficacy as a moderating variable between transformational entrepreneurship and employees innovative behaviour.
Keywords: transformational entrepreneurs; employees; innovative behaviour; change-related self-efficacy; employee readiness to change; Indian MSEs.
Assessing the predictors of intention to use Unified Payment Interface: The role of age and gender as moderators
by POULAMI SAHA, Kiran K.B.
Abstract: Discovering significant predictors of behavioural intention towards unified payment interface (UPI) usage is crucial because UPI is an exemplary digital innovation and UPI enabled payments are preferred by both payer and payee. The present study extended UTAUT3 with an additional construct called word of mouth content (WOMC) and verified its influence on the intention of UPI users. The study also examines whether age and gender moderate the association between WOMC and intention. Data were collected using consumer intercept survey and analysed with structural equation modelling. The moderating effects were examined using multi-group analysis. The results state that performance expectancy, social influence, habit, personal innovativeness and WOMC are significant predictors of the intention of UPI users and the relationship between WOMC and intention differs across gender but not across age. This study is the first of its kind to carry out empirical research on the adoption of UPI in an emerging economy like India.
Keywords: word of mouth content; WOMC; behavioural intention; unified payment interface; UPI; multi-group analysis.
Workplace ostracism: A systematic review, thematic analysis, and research agenda
by Neelam Kaushal, Karminder Ghuman
Abstract: The present study undertakes a systematic literature review, organises the entire workplace ostracism (WO) literature through thematic analysis, and sets an agenda for imminent research for the orderly advancement of the domain. The SLR was undertaken following a well-defined protocol and inclusion and exclusion criteria. A total of 125 documents from web of science and Scopus databases were considered for organising the WO research findings. The study developed the knowledge structure of WO literature and organised it under six major dimensions: demographics, personality, and leadership as antecedents, moderators, and mediators; and emotional response, behavioural modification, and organisational performance as outcomes. It also proposes the linkages, which can be examined through future research by employing the suggested research design for the orderly development of the domain and concludes with theoretical and practical implications.
Keywords: workplace ostracism; employee discrimination; systematic literature review; thematic analysis.
Emotional intelligence and organisational ambidexterity: a mediation analysis in the independent business schools
by Tapaswini Panigrahi, Yellumahanti Soma Sekhar Patro, Rama Krishna Gupta Potnuru
Abstract: The research focuses to investigate the impact of emotional intelligence (EI) on organisational ambidexterity (OA) through perceived organisational support (POS) acting as a mediator for improving the practices amongst the faculties of independent business schools in Eastern and South India. These faculties are selected as respondents of the study. In the findings, faculty members views of EI were shown to be associated with two predictors of OA, which they attribute to the mediating influence of POS. It is demonstrated in this study that EI has a significant impact on POS, thanks to the development of a novel research approach. In addition, the study discovers that POS has a partial mediating effect on the relationship between EI and OA, as well as on the positive relationship amongst EI, POS, and OA.
Keywords: emotional intelligence; business school faculties; perceived organisational support; POS; mediation; organisational ambidexterity.
A systematic review of management styles in non-profit organisations: implications for research and practice
by Hamed Dehghanan, Mehdi Fatemi, Saeed Rahimi, Khaled Nawaser, Haniruzila Hanifah, Ali Vafaei-Zadeh
Abstract: Not-for-profit organisations are considered the third cornerstone of community development, along with businesses and public organisations. Despite recent developments, these organisations have encountered several obstacles, including limited financial resources and major operational inefficiencies, forcing them to resort to strategic management frameworks. Most non-profit organisations, however, seem to fail to adapt new management roles to organisational priorities. As a result, to promote strategic thinking in this context, the present work provides a systematic review of the history of management styles in non-profit organisations. By searching the related keywords in the Scopus database and based on the three-stage monitoring of titles, abstracts, and texts, 23 sources, out of 703, were finally selected, being deeply investigated, and classified under the main axes of theoretical foundations, patterns of strategic thinking and planning, senior management tasks, and cooperation framework in non-profit organisations. Some management implications are also presented for a non-profit conglomerate.
Keywords: non-profit organisations; management; systematic literature review; SLR; conglomerate.
Teacher's emotional intelligence and job satisfaction as determinants of academic performance of students
by Sonika Singh
Abstract: The purpose of this study was to evaluate the effect of teachers emotional intelligence (EI) on students academic performance and to propose a model with job satisfaction (JS) acting as a mediator between EI and academic achievement. 628 secondary school teachers were surveyed to gather data. The data analysis in this study was conducted using structural equation modelling (SEM). The results of the study showed that teachers emotional abilities were significantly and positively associated with academic achievement of students and showed R2 60.1% variance in academic achievement. The relationship between teachers EI and academic achievement of students is partially mediated by JS of teachers. By elucidating this link, which is an under-researched topic in the literature, the current study contributes to the growth of knowledge about teachers EI and its effect on students academic success.
Keywords: emotional intelligence; academic achievement; job satisfaction; secondary schools; mediation; SEM; teachers emotional intelligence; student performance.
The Relation between Information Technology Adoption and the Pharmacist Job Satisfaction in the Chain Community Pharmacy in Amman
by Rateb Sweis, Safa Abed, Zu\\'bi Al-Zu\\'bi, Taghrid Suifan, Wassim Albalkhy, Nadia J, Mais Jaradat
Abstract: This study aims to investigate the significance of the relationship between information technology adoption and the pharmacists job satisfaction in the chain pharmacies in Amman. Data were collected from 73 pharmacists who work in Amman branches of one chain pharmacy in Jordan (Dawacom). The questionnaire is made of two parts, IT adoption, and job satisfaction. Four dimensions represented IT technology: the ability of the organisation to utilise IT, the impact of IT on business processes, communication: e-business and social network, and IT knowledge and training. The results of this study show that the satisfaction of the pharmacists is statistically correlated to the ability of the organisation to utilise IT, and the impact of IT on business processes. However, the relationship between the other two dimensions and job satisfaction was found insignificant.
Keywords: information technology; job satisfaction; chain pharmacies; Amman.