International Journal of Business Innovation and Research (114 papers in press)
Innovation through Technical Alliances: An Assessment of a High Technology Industry using Instrumental Variable Method
by Samraj Sahay, Rupali Khanna
Abstract: This paper examines the impact of technical alliances on firms' ability to innovate, measured by number of product and process patents filed, and investigate the motivating factors for filing patents in different regions using panel data and instrument variable method. Data for the period 2000-2013 for the Indian pharmaceutical firms representing high technology industry has been used. We find strong evidence of the impact of technical alliances in enhancing knowledge creation leading to innovation by pharmaceutical firms in India. Findings reveal that firm's strategies and motives have significant influence on destination of filing patent. The study highlights the importance of strategic alliances on innovation at the firm level, and the significance of related national policies.
Keywords: Innovation; Strategic alliances; Patents; Indian pharmaceutical industry; R&D; Panel regression; 2SLS.
The impact of corporate social responsibility on word of mouth through the effects of customer trust and customer commitment in a serial multiple mediator model
by Syed Azamussan, Shanmugam Munuswamy
Abstract: This study aims to understand the impact of corporate social responsibility (CSR) on word-of-mouth (WOM). A serial multiple mediator model test was employed to investigate the influence of CSR on WOM through the effects of customer trust and customer commitment in isolation as well as in serial. Furthermore, pairwise comparisons between the specific indirect effects were calculated in order to determine which specific indirect effect has a larger influence on CSR-WOM relationship. The survey questionnaire was used to collect 295 responses in the national capital territory of Delhi, India. The total, direct, and indirect effects of the model were estimated using the PROCESS macro for SPSS. The results supported the serial multiple mediator model. The theoretical and managerial implications of the findings were discussed.
Keywords: customer commitment; CSR; serial multiple mediator model; PROCESS; SPSS; customer trust; WOM.
Return of investment initiatives in Business Process Management
by José Santos, Leandro Pereira, Pedro Sabido
Abstract: This study aims to verify the perception of business process management (BPM), namely benefits, maturity, budget in the company and qualitative factors that make it difficult to measure and to understand the relevance of return on investment (ROI). It is also intended to create a conceptual model that makes it possible to evaluate the valorisation of BPM within an organisation. The results indicate that BPM has gained higher relevance and maturity in organisations, being noticed through the high range of budget that is allocated to BPM initiatives, as well as the higher outsourcing services and internal teams. Regarding the barriers of ROIs implementation, the one which is the most common one was the top managers. This study had limitations at the sample level and for future research these limitations should be overcome with the study of the dependency between economic value added and earnings per share and BPM budget variables using ROI.
Keywords: Business Process Management (BPM); Return On Investment (ROI); Model ROI; Business Process Management Notation (BPMN); Maturity of BPM; Investment Valuation Metrics.
Dynamics of Crowd Funding and FinTech Challenges
by Jarunee Wonglimpiyarat
Abstract: The financial technology or FinTech has received worldwide attention as the technology having the potential to disrupt various industries including the financial services industry. This study explores the dynamics of crowdfunding and FinTech challenges of Thailand. The paper specifically analyses FinTech crowdfunding, the latest peer-to-peer (P2P) platform for fund transfer under digital transformation. The empirical analyses of Thailand 4.0 policy, based on the national innovation system (NIS) approach, have shown that the Thai Government plays a key role in building a crowdfunding platform to promote entrepreneurship. The Thai Government attempts to endorse Thailand 4.0 policy to drive the nation towards the value-based economy and innovation driven economy. The findings point out the barriers both at the policy and operation levels underlying the Thai entrepreneurial innovation system. The study offers insightful lessons and implications to strengthen the crowdfunding platform for promoting knowledge-intensive economic growth.
Keywords: crowd funding; FinTech; innovation system; start-ups; SMEs.
State of the Implementation of the Value-Based Pricings Principles in Portugal
by José Santos, Leandro Pereira, Henrique Centeno
Abstract: In an increasingly competitive business world, companies need to adapt and make their strategies meet the clients needs and so, it is important to consider the customer perceived value upon establishing the strategies to implement in the definition of their services and products values. Therefore, it is of the utmost importance to adopt the value-based pricing as a pricing strategy, as the guideline of this strategy for the definition of services and products is the customer perceived value in order to gain competitive advantage. This paper has the main purpose of analysing the state of the implementation of value-based pricing principles in Portugal, through a questionnaire, and to understand whether companies use this strategy or not, how they assess their costumer's perceived value and the main constraints to its use. It is possible to conclude that, even though most companies know this pricing strategy, it is the one they use the least, as the subjectivity of the customer's perceived value poses as the main obstacle to the implementation of this strategy.
Keywords: Pricing Strategies; Value-Based Pricing; Value Management; Benefits-Realization Management.
An Inquiry on Knowledge Management in Third-party Logistics Companies
by Siti Norida Wahab, Nur Azirah Mat Radzi, Nurhidayah Bahar
Abstract: This paper aims to explore the perception towards the importance of internal knowledge for business activities that can be associated with knowledge management (KM) and the application of tools to aid KM from a managerial perspective. A qualitative research approach was adopted by conducting in-depth case studies in three third-party logistics (3PLs) companies located in central Malaysia, offering most of logistics services and serving a large number of clients. This study employed first cycle, second cycle and in vivo coding as the data analysis techniques. Generally, this study provides insight about KM awareness, practices and obstacles in 3PLs companies in Malaysia. The findings of this study have significant implications for both academicians and the 3PLs organisations to further explore the theories, practices and the implementation of KM in similar organisations. Future studies may want to investigate the tools and technology that can help to support the KM practices among 3PLs organisations.
Keywords: knowledge management; third party logistics; KM awareness; KM practices; KM importances.
Alignment in Collaborative New Product Development. Comparing Small and Large firms
by António Moreira, Filipe Silva
Abstract: This paper aims at investigating how alignment is performed by small and medium-sized enterprises (SMEs) and large firms and its impact on collaborative new product development (CNPD). Also, this study considers the influence of innovation on inter-firm alignment. This study was performed through six in-depth interviews. Case studies were used to describe the reality of study. The results show that the greater intensity of alignment stems from the sharing of strategic information between firms involved in the initial phases of CNPD, influenced by the trust and commitment created in the supplier-client relationship when generating radical innovation. Also, results show that the larger intensity of alignment in CNPD is not influenced by firm size, despite being greater in the reality of large firms. This study complements the existing literature on alignment by investigating how firms align upstream according to their size. Likewise, this study contributes to reduce the knowledge gap about the influence of innovation generated in CNPD on the intensity of alignment.
Keywords: Alignment; Collaborative New Product Development; New Product Development; Integration; SMEs; Large Firms.
How Individual, Job and Working Environment Characteristics Effects Employee Performance in Indonesian State Employment Agency
by Rhian Indradewa, M. Ali Iqbal, Rinanda Ayu Octaviani
Abstract: The objective of this paper was to examine the effect of individual characteristics, job characteristics, and working environment characteristics on employee performance at the Indonesian State Employment Agency. The research conducted used primary data from 358 respondents through questionnaires, direct observation of the object under study and a review of the literature. The method of analysis used quantitative data to test the level of significance of the effects of individual, job and working environment characteristics on employee performance at the Indonesian State Employment Agency. The overall results showed that individual, job and working environment characteristics, either partially or simultaneously positive and significantly impact the performance of Indonesian Government employees.
Keywords: individual characteristics; job characteristics; working environment characteristics; employee performance.
Employee Turnover Intention in the Milieu of Human Resource Management Practices: Moderating role of work-life balance
by Nivethitha Santhanam, Ramesh Kumar, Vaijayanthee Kumar, RAISWA SAHA
Abstract: This study has been carried out in the pursuit of exploring key human resource management (HRM) practices and work-life balance in the Indian hospitality industry in relation to its impact on frontline employee's turnover intention. A total of 271 responses were collected from frontline employees through questionnaire. Using partial least square (PLS) path modelling the hypotheses were tested. Results indicated that better perception of HRM practices has negative influence on frontline employee intention to quit. Work-life balance acts as a significant moderator in the relationship between certain HRM practices namely training, career growth opportunity and compensation and turnover intention.
Keywords: Employee Turnover Intention; Human resource management practices; Work-life Balance; Hospitality Industry.
A critical perspective on Gender and Paternalistic leadership in China
by Alejandro Martin Sposato
Abstract: Women have made significant social advancements in recent times in China, but as in most of the world they still face barriers to leadership positions. This is even (re)presented in the most popular indigenous Chinese theory of leadership: paternalistic leadership (PL). As a theory, PL overlooks the potential of women leaders. Acknowledging what may be understood as epistemological sexism, this article critically analyses PL as the dominant theoretical framework for the study of leadership in China. Gender bias inherent within the theory, and even its name. This is identified as a key weakness for its application. The use of a postcolonial feminist leans to address this gender bias is introduced, applying concepts like othering, norm, and essentialisism. This article highlights the utility of postcolonial feminism to PL studies by introducing a conceptual toolkit for future researchers.
Keywords: paternalistic leadership; postcolonial feminism; gender.
How designers benefit from free 3D design sharing
by Annastiina Rintala
Abstract: 3D printing has been described as a technological revolution, and it has already changed the way how some low-demand items are designed, produced and delivered to the customers. The threshold for new players entering the 3D business is lower than ever; the lowering costs of printers and the availability of free planning software provide new opportunities for entrepreneurs. However, at the same time, the availability of free 3D designs has exploded, and there is an enormous selection of them available. This raises questions: what kind of designs in particular are being uploaded and downloaded, and can the designers benefit financially from sharing their work for free? Based on former literature, this paper identifies four different strategies how to benefit financially from free 3D design sharing. By analysing the data gathered from Thingiverse, the largest free 3D design repository, it describes how these different strategies realise in the case of Thingiverse.
Keywords: design; additive manufacturing; 3D printing; personal 3D printing; maker movement; sharing economy; distributed manufacturing; open innovation; online communities.
Investigating actors and enablers of innovation using a service ecosystem lens: A modelling approach
by Sanjai K. Parahoo, Sabiha Mumtaz, Madhavi D. Ayyagari, Mohammed Al Khazraji Al Khazraji, Heather L. Harvey
Abstract: The study developed a conceptual model of service innovation viewed through a service ecosystem lens, and empirically validated the model using data gathered from 334 managers in the tourism industry of the United Arab Emirates. A mixed methods approach was used. Three significant factors emerged as direct antecedents of innovation, namely dyadic interactions between: customers and employees, the firm and its partners, and the firm and its competitors. Further, two 'enablers', technological and organisational support, reinforced these interactions. This study contributes to the emerging literature in two ways
Keywords: Service innovation; service ecosystem; value co-creation; interactions; technological factors; organizational factors.
How to enhance the success rate of new products in the market
by Maha Yusr, Sany Sanuri Mohd Mokhtar, Maruf Gbadebo Salimon, Waida Fauzi
Abstract: New product development is one of the performance aspects that needs to be carefully supported. Due to the high risk related to new product performance in the market, which, in extreme cases, might end the life of the company, companies need to work to enhance the possibilities of success before going a step further to create a market niche. Therefore, this study attempts to tackle this issue and proposes a model to enhance new product performance among manufacturing companies in Malaysia. The model proposes that customer knowledge management and learning capabilities are processes that boost new product performance. The sample size was drawn from the FMM list, and a total of 148 manufacturing SMEs participated in the study. The output of PLS software indicates that all hypotheses were supported and accepted. Further discussion and recommendations for future studies are provided in the last section of the study.
Keywords: New Product Development; Organizational Learning; Customer Knowledge Management; SME Manufacturing Companies; Partial Least Squares.
The progress of digitalization in Mexico: effects on the institutional structure
by Federico Stezano, Monica Casalet
Abstract: The purpose of this research is to discuss how industrial and innovation processes in Mexico address the new challenges of the current industrial revolution (Industry 4.0) on production, work practices, public-private collaborative research and the creation of new relational and production capabilities. The work uses data obtained from a questionnaire applied to qualified informants of firms and intermediary organisations in Mexico, looking for their perspectives on the productive incorporation of new digital technologies. The analysed organisations were selected through a theoretical sample (not statistically representative). The analysis carried out takes precautions before the possible bias derived from the selected organisations. Our results show that the perspectives of the actors of the Mexican innovation system highlights serious limitations in terms of technical and organisational skills of firms to incorporate digital technologies in production processes. The study provides a first exploratory analysis on the visions of the agents involved on the technical and organisational challenges of the new digital technologies. Additionally, this paper provides new analytical inputs to reflect on the potential opportunities of the Mexican firms to adopt these new technical trends and institutional and governance critical aspects for a debate about a national agenda of new industrial and innovation policies.
Keywords: Digitalization; Mexico; Industry 4.0; Innovation policies; Institutions; Technological convergence; Industrial policies.
Ownership Structure and Capital Structure: A Panel Data Study
by Saurabh Chadha, Himanshu Seth
Abstract: Capital structure and ownership structure are two important concerns of overall firm's management. This paper studies the impact of ownership structure on the capital structure of the Indian manufacturing firms. The sample with a size of 1,150 manufacturing firms listed on Bombay Stock Exchange (BSE) of India and period of ten years from 2007 to 2016 has been deployed for purpose of the study. Panel data fixed effect model has been applied to test the relationship between capital structure and corporate governance factors. It was found that the ownership structure affects the capital structure decisions of the Indian manufacturing firms. Likewise, control variables like tangibility, age, growth, profitability and size are found to be significantly correlated with the firm's financial leverage. Thus, the findings of the study would enrich the literature on capital structure and comprehend the importance of ownership structure for the management of long-term funds.
Keywords: Capital Structure Financial Leverage Ownership Structure Corporate Governance Panel data.
WHY HAVENT MINIMILLS DISURPTED THE INDIAN STEEL INCUMBENTS?
by CHAKUNNATH MADHUSUDAN, Panneerselvam Ramasamy
Abstract: The theory of disruptive innovation successfully explained how incumbent integrated steel plants in the US were toppled by entrants using the disruptive minimill technology using steel scrap. The post liberalisation Indian steel sector has been dominated by new steelmakers, many of them using latest minimill technologies. Yet these entrants have not been able to dislodge the Indian integrated steel plant incumbents. Our research finds crucial differences between the evolution of the Indian and US Steel sectors. We find that availability of steel scrap is crucial for minimills to become a disruptive technology, which is lacking in India at the moment. We predict the disruption of Indian incumbents if they ignore steel scrap input technologies in the coming years.
Keywords: Disruptive Innovation; Minimills: Indian Steel Industry; Scrap.
Machine Leaning Solution based on Gradient Descent Algorithm for Improved Business Process Outcomes
by Ivana Dimitrovska, Toni Malinovski, Dane Krstevski
Abstract: This study aims to provide guidelines that can help organisation identify preconditions before they can employ machine learning, as well as provide evidence that machine learning can be used to improve business process outcomes. It considers supervisory learning as a business learning strategy, and employs machine learning solution based on gradient descent algorithm in large enterprise company in North Macedonia. The solution was designed to streamline the business process, automate the activities, and provide resilience to employees' subjectivity, wrong decisions, and human errors. The machine learning solution was used in production for ten months, including period of changes in the business process, and its average accuracy was 95.018% compared to the employees' decisions. Hence, it verifies the appropriateness of the chosen approach, with predictive accuracy that can be meaningful in practice. Although it is a specific case study, it provides valuable information that organisations can use while undertaking similar initiatives.
Keywords: machine learning; linear regression; gradient descent algorithm; business process improvement.
Factors Influencing Consumers Adoption of Internet of Things (IoTs): An Empirical Study from Indian Context
by Mosab Tabash
Abstract: This study aims to find out the impact of safety, status, cost, and convenience on the consumer's awareness regarding internet of things (IoTs) as well as the consumer's adoption of internet of things (IoTs). The population of the study is the total number of students of Aligarh Muslim University in which the sample size of 310 students has been taken for the study. Exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) is applied for testing reliability and validity. Also, structural equation modelling (SEM) is used for testing the hypotheses of the study. The results reveal that the students have a positive attitude of awareness in the case of the cost of IoTs devices while they have a negative attitude towards awareness regarding safety, convenience and status. Besides, the results show students' positive attitude of adoption in case of convenience, and status.
Keywords: IoTs; Internet of Things; Customers; Awareness; Adoption; Safety; Status; Cost; Convenience; India.
Intangibles as Innovative Drivers for Competitive Businesses
by ILIDIO LOPES, CATARINA FERREIRA
Abstract: This paper aims to identify the impact of intangible resources as drivers of firms' performance and profitability, in the major technological firms in the world. Using information from the major technological firms for a four years economic period, a set of intellectual capital proxies were identified and regressed against the major performance and profitability indicators. The regression model embodies a set of knowledge-based resources intangible (e.g., goodwill, licenses and patents, software and R&D, and advertising expenses) and human capital proxies, aiming to identify potential disaggregated effects of intangibles those key performance indicators. Broadly, results suggest the existence of effective isolated effect for some variables, in particular for intangibles recognised in the financial reporting. Furthermore, this research also suggests that the capitalisation of intangible resources can be associated with region and corresponding accounting standards used in the preparation of the financial reporting.
Keywords: intangibles; intellectual capital; technological firms; R&D; goodwill; accounting standards.
Small Businesses Need to Heed Customers Needs and Innovate for Market Success
by Murray Millson, Marylou Shockley
Abstract: The purpose of this research is to determine how local businesses located in the small, unincorporated, rural community of Castroville in the central coast of California, USA, can innovate to achieve greater market success by reducing community monetary leakage. The source of this community monetary leakage is thought to be outshopping. This study found that outshopping by Castroville residents in communities adjacent to Castroville is responsible for a significant percentage of Castroville's residents' weekly expenditures. Recommendations based on the results of this research include making desired products available in Castroville and pricing them at a level that is clearly within the purchasing power of the Castroville residents. For Castroville residents who work out of the community, desired products must be made available in Castroville for purchase at times of the day and during the days of the week in which these residents can shop in Castroville. Our research also shows that developing innovative newspaper advertisements and utilising marketing mechanisms that focus on special sales and point-of-purchase promotions related to these desired products can help increase Castroville market demand and success.
Keywords: Innovative business and marketing decisions and policies; inshopping; outshopping; online purchases; monetary leakage; case study; field theoretical approach.
THE INFLUENCE OF EXTERNAL ENVIRONMENT, INTERNAL ENVIRONMENT, AND MOTIVATION ON COMPETITIVENESS THROUGH THE PRODUCT INNOVATION OF LASEM BATIK TULIS SMES IN INDONESIA
by Suryono Elfahmi, Grahita Chandrarin, Abdul Manan
Abstract: The purpose of this research is: 1) to analyse the influence of external environment, internal environment, and motivation on SMEs product innovation; 2) to analyse the influence of external environment, internal environment, and motivation on competitiveness; 3) to analyse the influence of product innovation on the competitiveness; 4) to analyse the influence of external environment, internal environment, and motivation on competitiveness through product innovation. The population of this study is the business owner of 120 Lasem Batik Tulis (batik tulis means hand-drawn batik) SMEs in Rembang. It consists of 82 SME members of batik cooperatives and 38 SMEs of BNI incorporated in Kampoeng BNI, Bagan Village, Rembang; all of them were selected to be the objects in this study. The result of this analysis shows that: 1) external environment, internal environment, and motivation have significant effect on product innovation; 2) internal environment has a significant effect on competitiveness while external environment and motivation have insignificant effect on competitiveness; 3) product innovation has a significant effect on competitiveness; 4) product innovation can mediate the influence of external environment, internal environment, and motivation on competitiveness.
Keywords: Competitiveness; Product Innovation; External Environment; Internal Environment; Motivation.
The Importance of Market Information Accessibility to Enhancing SMEs Indonesian Superior Financial Performance
by Nuryakin Nuryakin
Abstract: This research aims is to investigation an empirical research the influence of market information accessibility and social capital on product innovation capability to enhancing superior financial performance with financial literacy as the control variable. The study is conducted with SMEs scope of export based brass industry cluster in Boyolali, Central Java. The analysis unit is conducted with the owners or manager of export based brass industry in Central Java. The collection of data for this research was done by the use of purposive sampling. This study takes 200 respondents as its sample. The structural equation modelling (SEM) analysis is employed for model testing and hypothesis with the AMOS program. The results of this research show that market information accessibility and social capital positively significantly effect on product innovation capability and superior financial performance. This research also finds that financial literacy as a control variable to enhancing superior financial performance.
Keywords: market information accessibility; social capital; product innovation capability; financial literacy; superior financial performance.
Recent Innovation Scenario of the Brazilian Industrial Sector and its Reflections
by Claudia Cirani, Adalberto Ramos Cassia, Jose Jaconias Da Silva
Abstract: This study analysed the innovation dynamics of the Brazilian industrial sector using information published by the Brazilian Institute of Geography and Statistics in the latest edition of innovation survey
Keywords: Brazil; Innovation; Industrial Sector; Pintec.
Positioning academic partners to align with proper modes of university-industry collaboration
by Nathasit Gerdsri, Nisit Manotungvorapun
Abstract: Nowadays, many firms attempt to advance their technological capabilities by engaging with universities in various activities ranging from training programs to researcher exchanges, research contracts and R&D collaboration. The effectiveness of these activities is greatly affected by complementarity and compatibility between a firm and an academic institute. Thus, the determination of academic partners' characteristics becomes essential. This study focuses on the key managerial challenge of how to put the right academic partner into the right form of collaborative activities. By assessing the degree of complementarity and compatibility of academic partners, the analysis result can be offered in four modes of collaborations: orchestrated, assistive, attentive and mismatched collaborations. The managerial recommendations for each mode of collaboration are also provided in the discussion.
Keywords: university-industry collaboration; matching quality; positioning partners; complementarity; compatibility; decision analysis; open innovation; collaborative activities; relationship management.
TECHNOLOGY ADAPTATION IS ON ITS WAY: THE ROLE OF HIGH INVOLVEMENT WORK PRACTICE
by Daisy Kee Mui Hung, Mohammad Rabiul Rubel
Abstract: This paper investigates the influence of high involvement work practice (HIWP) regarding information sharing, management support, employee participation, reward and recognition, and training on the adaptation of Information Technology (IT) in the banking organisations in Bangladesh. Data were collected on the HIWP and technology adaptation through a questionnaire survey. Partial least square was employed to analyse the data. Results suggest that the more employees experience knowledge sharing, management support, participate in decision making, adequate reward and recognition, and training, they are more likely to adapt IT. The paper identifies and recommends HIWP as a crucial way of technology adaptation in the organisation. Implications and future research area are presented.
Keywords: High involvement work practice; technology adaptation; banking industry; industrial revolution; Bangladesh.
Identifying New Business Areas in Air Transport Industry using Patent Information
by Mohsen Shafiei Nikabadi, Habib Karimian Sani-Varjovi
Abstract: Organisations have to identify and exploit new business areas to ensure stable and continuous growth. The air transport is an important pillar of international transportation and is one of the most important economic activities for development and economic progress. In this research, 115 patents between 2000 and 2017 were reviewed to identify new areas in the air transport. After the selection of the most important criteria for the companies assessment, we used the fuzzy analytic hierarchy process (fuzzy AHP), triangular Chang method, to gain weights of criteria, and then, by the data envelopment analysis (DEA) and BCC output model, companies operating in the air transport were ranked; companies (Airbus, LTA, Boeing) earned the most points. Ultimately, through the text mining and extraction of information, products and new areas of the industry were identified that the domains and products (aircraft, airplane and jet) were more attractive to companies than other products.
Keywords: Air Transport; New Business Areas; Patent Information; Fuzzy Analytic Hierarchy Process; Data Envelopment Analysis; Text Mining.
The impact of human resource management practices on organisational performance inc construction companies in Jordan
by R. Sweis, Karam Ogla, Yousef Abdallat, Ghaleb J. Sweis, Taghrid Suifan, Rawan Saleh
Abstract: The aim of this study is to measure the impact of human resource (HR) practices on organisational performance in the context of construction companies. The population consisted of employees at all managerial levels of 16 construction companies in Jordan. From which the data was gathered through a structured questionnaire. In total 228 valid questionnaires were obtained, yielded a response rate of 67%. Multiple regression analysis was used to test the study hypotheses. The results reveal that HR practices have a significant impact on organisational performance in construction companies. Moreover, training and development, as well as performance appraisal, have a significant impact on organisational performance, while the two other practices (recruitment and selection and compensation) did not have a significant impact. The results can be used as a toolkit for revealing the strengths and weaknesses of HR practices and to formulate agile strategies to improve organisational performance.
Keywords: information technology; IT; supply chain management; SCM; information sharing; infrastructures; strategic planning; internal environment; Jordanian industrial companies; critical success factors; CSF.
Exploring Antecedents and Mediators of Thriving at Work: A Mixed-Method Approach
by Nasrin Nekooee, Ali Nasr Isfahani, Mehdi Abzari, Hadi Teimouri
Abstract: The current study aimed at designing a multi-level model of the antecedents and mediators of thriving at work at individual, group and organisational levels. In this study, thriving is defined as a "psychological state in which faculty members experience both a sense of vitality and learning at work." This study employed a mixed exploratory design. In the qualitative phase of the study, the data were collected through semi-structural interviews and analysed using thematic analysis. In the quantitative phase of the study, SEM and CFA were used to analyse the data with Amos 23. Bootstrapping method with SPSS macro was also used to evaluate the effect of the mediator variables. The results revealed that task resources and developmental resources with the mediating effect of personal resources had a significant effect on individual thriving. Social resources and team resources with the mediating effect of agentic work behaviours also had a significant effect on individual, group and organisational thriving. Additionally, cultural resources with the mediating effect of organisational resources had a significant effect on organisational thriving.
Keywords: Thriving at Work; Individual Thriving; Group Thriving; Organizational Thriving; Vitality; Learning.
Innovation Orientation and Performance in the Not-for-profit Sector
by Mark Klassen, Christopher Dobni
Abstract: Innovation is increasingly gaining attention by not-for-profits (NPOs) as their environment is becoming more competitive, complex and stakeholder driven. This objective of this research is to develop a better understanding of the association between innovation orientation and performance. This is accomplished through a survey of registered and active Canadian NPOs. The innovation orientation approach in this study has advantages given the holistic nature and inclusion of multiple innovation determinants to measure the state of innovation in NPOs. The results suggest that NPOs with high innovative orientations have a positive relationship with the performance metrics of beneficiary satisfaction, resource attraction, peer reputation, effectiveness, and optimism in meeting future objectives. In contrast, NPOs with low innovation orientations did not present any meaningful associations with the performance constructs suggesting that innovation may not have a robust impact on performance amongst low orientation NPOs.
Keywords: Innovation; NPOs; Strategy; Innovation Orientation.
The moderating role of innovation intensity between international marketing strategy and international marketing performance: Branding and commitment in international marketing
by Majeed Mansour
Abstract: This study sheds light on international marketing literature and investigates the moderating role of innovation intensity between international marketing strategy and international marketing performance. An administrative survey was conducted towards international marketing managers belongs to retail industry. Structural equation modeling (SEM) technique was used for inferential analysis. Results indicate that altogether international commitment, brand orientation, brand repositioning, control international branding activities, and congruence of marketing environment explained a substantial variance in international marketing strategy. Effect size analysis f-square showed that international marketing strategy had medium level of effect size on international marketing strategy. The research model was further extended with moderating effect of innovation intensity. Interaction effect confirmed the moderating effect of innovation intensity and indicates that the relationship between international marketing strategy and international marketing performance will be higher when innovation intensity is higher. Lastly, theoretical and managerial implications are discussed with IPMA analysis.
Keywords: Innovation Intensity; International Commitment; Brand Orientation; Brand Repositioning; Control International Branding Activities; Structural Equation Modeling.
A MODEL OF STRATEGIC COMMUNICATION FOR CLINICAL PREMISES BASED ON PERCEIVED RISK OF NCDs: A STUDY OF KOLKATA, INDIA
by SOUMIK GANGOPADHYAY, Suman Chakraborty
Abstract: Healthy lifestyle and low probability of an attack of NCDs are inextricably linked. Addressing the risk factors can become an effective and inexpensive option to combat the unfinished agenda of non-communicable diseases (NCDs). But, subjective action to prevent or mitigate a disease depends on perceived risk. So the broad objective of this study was to assess the opinion of urban patients regarding NCDs, to justify the importance of lifestyle modification and implement it by using health promotion techniques such as awareness programs to sensitise people. Five hundred out-patients of ten private super specialty hospitals of Kolkata, India were chosen as respondents who were interviewed with the help of a structured questionnaire. This study has emanated that perceived importance of information pertaining to NCDs and healthy lifestyle need to be communicated to the victims in a customised way to avoid the emergence and to arrest the progress and intensity of NCDs besides the use of medicinal support.
Keywords: Non-Communicable Diseases; Perceived Risk; Lifestyle modification; Health-care interventions; Health promotion.
The effect of innovation on the financial performance and export intensity of firms in emerging countries
by Juliano Danilo Spuldaro, Alexandre Luis Prim, Darlan José Roman, Fernando Bencke
Abstract: This study aims to analyse the effects of innovation when measured by patents on the financial performance and export intensity of firms in emerging countries. An analysis of five years' data from a multinational survey is conducted with 140 predominantly manufacturing firms from Brazil, Russia, India, and China. Our results indicate that firms from emerging countries can take benefits from innovation by leading to higher financial performance and expanding to international markets. We also found that firm size, firm age, and the educational level of employees have positive relationships with financial performance. Additionally, foreign shareholders and the educational level of employees have strong associations with export performance. Thus, these results build upon previous studies for showing innovation as an antecedent of competitiveness for emerging countries' firms.
Keywords: Innovation; patent; financial performance; export intensity; emerging countries.
INNOVATION, GROWTH AND VALUE CREATION: A STUDY OF INDIAN COMPANIES
by Aditya Jhunjhunwala, Tamal Datta Chaudhuri
Abstract: The paper examines the extent of innovativeness of Indian companies, analyses the impact of innovation on growth of these companies and assesses the relationship between innovation and value creation. The study is based on published data available from annual reports of companies. Three types of innovation are considered namely product innovation, marketing innovation and process innovation. Process innovation is derived from movement in the incremental output capital ratio of companies over two time periods. The study relates innovativeness to age, size and nature of the industry. Among other things, the paper has implications with respect to strategy formulation as is seeks to answer whether innovativeness depends on the nature of the industry, whether innovative companies in India have created value, or are they innovating to merely stay in the business.
Keywords: Product Innovation; Marketing Innovation; Process Innovation; Growth; Economic Profit; Power Curve.
Impact of Marketing-Mix, Culture and Experience as Moderator to Purchase Intention and Purchase Decision for Online Music Product in Indonesia
by Reni Dia Kusumawati, Teddy Oswari, Tristyanti Yusnitasari, Saurabh Mittal, Vikas Kumar
Abstract: This exploratory research focuses on analysing the impact of marketing-mix, culture and experience on purchase intentions and purchase decision for online music products in Indonesia. The study draws inference from consumer behaviour theories
Keywords: culture; experience; marketing mix; online music product; purchase intention; purchasing decision.
Determinants of Firms Innovation and the role of R&D Investment and Training: An Empirical evidence from Tunisian SMEs
by Abdelhammid BOUROUAHA, Samir Baha-Eddine Maliki
Abstract: The article aims to examine the determinants of a firm's innovation in Tunisia. Following changes in the business world, companies over the world are increasingly including innovation as a strategy to ensure business expansion. Using the World Bank enterprise data-survey to test the correlation between two variables: the determinants of innovation and innovation, by applying a logit and probit regression approach. The findings showed that R&D investment with other firms, training, and sector variables are an important determinant of innovation. It was however established by the study that the firm's age, size and employee variables negatively affect the chances of innovation. Equally, it was found that the same factors (investing in R&D at home, formal training) were the significant determinants of product, process, organisational, marketing or logistic innovation. Thus, the policy implications of the results recommend that firms should make significant factors as the priorities to boost innovation.
Keywords: innovation; formal training; R&D; Tunisia; logit and probit models.
Perception of Youth on Digital India
by Sunita Narang, Shalu Mahajan, Surinder Kaur, Monica Singhania
Abstract: Digital India is seen as the engine for transition of India into an empowered nation In this direction, several pro-people initiatives like MyGov, Digilocker, e-Basta, and e-Hospital have been implemented in 2015 Through a self-structured survey questionnaire, the study evaluates awareness about, implementation and utilization of, various e-services offered under the Digital India program among Delhi University students It examines the extent to which the services are being utilized and main barriers/challenges restricting its utilization The data has been analyzed using ANOVA The study reveals high level of awareness among students They believe it will improve the quality of services leading to good governance Major factors restricting its implementation include lack of computer knowledge, fear of frauds & resistance to change The study stressed on educating people about benefits & usage of Digital India The nation as a whole can move towards green and responsible governance by improving its acceptability.
Keywords: Youth perception; delhi university; e-governance; digital india program; digilocker; e-basta; ANOVA; analysis of variance; good governance; computer knowledge; e-learning.
The Global Productivity Growth and Research Productivity Declines: The (urgent) need for a
by Chris Callaghan
Abstract: Given that the first, second, and third industrial revolutions might be defined by their radical impact on productivity, and that the productivity gains promised by the fourth industrial revolution have largely failed to materialise in the productivity statistics, particularly in total factor productivity, this article discuses certain theory that predicts the next radical increase in productivity, and that suggests ways to enable it. In doing so, a proposed research agenda is made explicit, with the goal of reversing the set of global declining trends in productivity growth, research productivity, and the failure of emergent technologies to contribute to these forms of productivity. The goal of this proposed research agenda is to uncover and predict the source of the next radical increase in productivity, and given its importance, this research agenda is taken to relate to what might be usefully called the fifth industrial revolution.
Keywords: Fourth Industrial Revolution; Fifth Industrial Revolution; Innovation; Management Science Theory Development.
Measuring the effectiveness of first service encounter in public transportation: An Empirical Investigation
by Govind Srivastava
Abstract: Platform is crucial interface between commuters and public transport organisation as maximum service encounter occurs at platform. Platform services are neglected area of the research although it set the expectation of customers, gives the clue and creates the first impression about the service quality of public transport services. This study is part of comprehensive research project which was carried out to measure perception of commuters regarding effectiveness of different kinds of services delivered by Delhi Metro. In the present study, total 1,015 samples were taken from all the 160 metro stations using survey method. Qualitative research technique was used for extraction of the variables while multivariate regression analysis was employed to process the data. The result of the study depicts that updated information, the number of directional signage and cleanliness has the most significant impact on customer satisfaction while medical facility on the platform is a least important factor.
Keywords: Public transportation; customer satisfaction; service encounter; service quality; platform amenities; Delhi metro; platform services.
Academic Consulting and Innovational Output: Framework for research
by Tanmoy Roy, Pankaj Madan
Abstract: The paper investigates the types of academic consulting practices being done across the world based on the systematic review literature. The paper aims to propose a theoretical framework of academic consulting and also discusses various factors and sub-factors that influence academic consulting. Strong literature support was found for these factors and subfactors. This paper proposes several hypotheses that establish the key relationships between the factors and academic consulting and the key innovative output of the consulting method. The proposed theoretical framework exhibits how the consulting method having impacts on the institution, industry, and individual. To test the theoretical framework, we conducted a pilot survey by taking 100 respondents from academic institutions (PhD Research Scholars, Assistant Professor, Associate Professors, Professors) in four metropolitan's cities of India and also researcher who are in research and development (R&D) unit of any industry and applied chi-square test on the collected data and results validate the theoretical framework of the consulting method.
Keywords: i) Academic Consulting; ii) Patent; iii) Knowledge Transfer; iv) Contract Research.
Identity authentication based load balancing with Merkle Hash Tree for secured cloud data storage
by Jawahar M, Monika S, A. Sabari
Abstract: Cloud computing allows users to store and process the data in the cloud in a simple manner. However, cloud security and load balancing remained a demanding issues in cloud server. An identity authentication load balancing based Merkle hashing (IALB-MH) technique is introduced for the user to accesses the cloud services with unique identity (ID). Initially each cloud user sends their ID to the CS for registration. The cloud service provider checks whether the user has authenticated or not by matching the cloud user ID with the ID in CS. Therefore, a load balancing is performed by avoiding the unauthorized access to data. A Merkle hash tree is constructed to store the user data with hash values in a secured manner with minimal storage space. Experimental evaluation is carried out on load balancing efficiency, attack detection rate, space and time complexity with respect to a number of cloud users and data.
Keywords: Cloud computing; Secured Cloud Storage; Identity Authentication; Load Balancing; Merkle Hash Tree; unique Identity; Authentication attack and Flooding attack.
Understanding the Market Landscape and Consumption Behaviour: A Case Study
by Hari Lal Bhaskar
Abstract: The main purpose of this study is to get an insight regarding buying and eating habit of Pulse Candy by consumers as well as retailers perspective of selling the pulse candy. In addition, this study aimed to examine the competition and communication insights of minimum 5-6 candies; and to know about the overall comparison of pulse with other candies. A survey questionnaire was developed and total 300 questionnaires (50 consumers perspective & 250 retailers perspective) were randomly distributed to consumer & retailer participants through personal visit. Response rate was 100%. The result shows that Pulse candy holds a good position in the market and is in high demand due to its unique taste. Taste is the top priority of the consumers. It is also discovered that consumers show different behaviour & perception on the same product/item. Large portion of candy consumers are between 19-25 years due to their smoking pattern.
Keywords: Market landscape; Consumption behaviour; Communication insights; Retailers perspective; Pulse candy; Confectionery Market; Competitor Mapping; Psychological Factors; Sensory factors; conceptual model.
FOSTERING INNOVATION IN TEAMS: EXPERIMENTAL STUDY OF THE EFFECTIVENESS OF 6 MEASURES
by Philipp Ter Haar
Abstract: Fostering innovativeness in every team of a company is essential to stay competitive today. However, little is known about the real effect of measures to improve a teams innovativeness. The purpose of this paper is to test the impact of such measures to support the human ressource development. The study describe the results of a quasi-experiment with teams of a German company. A pretest-posttest control group design was used including the selection of organisational teams and the generation of measuring items and their purification by expert interviews. Findings suggest a statistically significant effect of the measures on innovativeness. The results can be used by HR managers to invest in and select effective measures to improve innovativeness of teams. The results of this quasi-experiment recommend successful measures and provides a new perspective on measuring innovativeness and extends existing frameworks for future investigations.
Keywords: innovation measuring; human resource mangement; quasi-experiment; innovativeness.
State of Art Literature Review of Sustainable Supply Chain Management: A Developing Countries Perspective
by Mohd. Nishat Faisal, Saheim Khalaf Al-Josaiman
Abstract: The major objective of the present study was to critically examine the literature on sustainable supply chain management (SSCM), with a focus on developing nations. SCOPUS and Web of Science databases were searched for relevant papers published in the past 10 years. Based on relevant criteria, 32 articles were subjected to descriptive and content analysis. The content analysis revealed five main areas: barriers to SSCM, SSC implementation, supply chain transparency, social sustainability in supply chains and emerging issues in SSCM. The literature review revealed several gaps, particularly the need for studies into SSCM within the large public sector oil and gas companies in the Gulf Region, especially given the economic importance of these companies at the global and national level. The findings were used to propose a model for future research.
Keywords: Sustainable Supply Chain Management; Literature Review; Barriers; Supply Chain Transparency; Developing Countries.
Investigating the Effect of Regional Factors on Structure of Green Supply Chain Management in Developing Technological Innovation in Manufacturing Organizations
by Kiomars Nezhadi
Abstract: While examining environmental policies in Iran, this study assessed their effect on sustainability strategies which any organization is required to adhere, and then measured their relationship with technological innovation in manufacturing organizations Iran by listing effective factors on green supply chain management To extract factors of regional green supply chain in Iran, experts of large manufacturing industries with environmental standards were interviewed in the form of fuzzy Delphi Using fuzzy Delphi, based on a questionnaire from 15 experts, factors of regional green supply chain were studied As a result, quantification of fuzzy numbers of internal environmental management, eco-design, investment recovery, customer collaboration, and Green procurement was confirmed as constituents of green supply chain and final model was structured and statistically analyzed based on these five factors To study hypotheses, structural equations modeling was used In conclusion, the suggested model consisted of three hypotheses and ten sub-hypotheses Structural equation modeling with
Keywords: technological innovation; fuzzy Delphi; green supply chain; environmental problems.
The management of job autonomy in a fintech: the employees point of view
by Ana Luiza Szuchmacher Verissimo Lopes, Adriana Victoria Garibaldi De Hilal
Abstract: The present study examined the perceived job autonomy of technology professionals working full time in an innovative workplace. For that, it was conducted a single case-study in a Brazilian Fintech company. All the participants reported having high levels of autonomy, as well as considered autonomy as an important aspect for their motivation at work and to innovation. The control of employees' activities and initiatives is accomplished through soft mechanisms such as organizational culture, communication, and orientation. These mechanisms are not contradictory to the self-perception of autonomy, quite the contrary; they are perceived as practices that promote autonomy.
Keywords: job autonomy; intrinsic job motivation; fintech; innovation; organizational culture; control; Brazil.
Rural Banks Efficiency in Bali Province Indonesia in the Era of High Competition and Financial Technology
by Mokhamad Anwar, Sulaeman Nidar, Ratna Komara, Layyinaturrobaniyah Layyinaturrobaniyah
Abstract: This is a study of the estimation of rural bank efficiency in Bali Province Indonesia in the new era of financing policies on micro and small businesses and the development of financial technology during the period of 2012-2017. The study employs data envelopment analysis in estimating the efficiency of those rural banks in the region. The findings of this study reveal a decrease in the average technical efficiency of rural banks in Bali over the period. Local Government-Owned Banks experienced a greater decline than Private Banks. Inferential findings reveal that bank profitability, loans, operating costs, general and administrative expenses, bank size, and inflation rates are important factors in explaining the performance of rural banks efficiency in Bali Indonesia. These findings bring several implications for rural banks management to consider establishing internal policies as well as anticipating the environmental variable in terms of the inflation rate in increasing their technical efficiency.
Keywords: Rural banks efficiency; high competition; financial technology era.
Enhancing competitiveness by Innovative Inventory Pooling System (IIPS) for multi retailers
by Lilawadi Phatanarajata, Dr.Sukree Sinthupinyo, Dr.Thira Chavarnakul, Achara Chandrachai
Abstract: The main objective of this research was to optimise responses to random demands from multiple locations during appropriate periods and it also attempted to ensure opportunity cost of lost sales was minimised. The simulation model represented the inventory levels of sports retailers. Employing Monte Carlo Simulation (MCS) integrated Microsoft
Keywords: Inventory Pooling; Transshipment; Lateral Transshipment; Monte Carlo Simulation; Opportunity cost of lost sales; Service Level; Multi retailers.
Salesmen motivation in Pharmaceutical Industry in India
by G. YOGANANDAN
Abstract: The pharmaceutical industry plays a vital role in the well being of the society through development and delivery of drugs to hospitals, governments, research laboratories The sales employees are critical for providing quality service to all stakeholders Their motivation is the key to the success or failure of a pharmaceutical organization as motivated employees directly and indirectly contribute to the development and growth of organizations The primary objective of this research is to find out the factors that motivate salesmen working in the pharmaceutical industry A suitable questionnaire was framed to gather the data from 250 salesmen working in the five districts of Tamilnadu The motivational variables are taken the Herzberg's two factor theory The study revealed that growth opportunities available in the pharmaceutical industry is the most important motivational factor (satisfier) and job security is the most important maintenance factor (dissatisfier).
Keywords: India; Medical representatives; Motivation; Pharmaceutical sector; Pharma companies; Salesmen; Satisfaction.
The moderating role of Innovation valance between adoption and actual use of E-government services: An Extension of DeLone and McLean information success model
by Yanal Kilani
Abstract: The present study investigates e-government services adoption with innovative and services quality factors An amalgamated research model is developed with the help of two well-known theories namely diffusion of innovation theory (DOI) and Delone and McLean (D&M) information success model For inferential data analysis structural equation modeling (SEM) approach is used Findings revealed that intention to adopt e-government services is jointly predicted by information quality, system quality, service quality, compatibility, innovativeness, computer self-efficacy and explained R^2 76 1% variance in intention to adopt e-government services The moderating role of innovation valance is confirmed between user intention and actual user of e-government services Effect size analysis ?(f?^2) revealed that system quality is the most influential factor to investigate user behavior towards adoption e-government services Finally, it is suggested that managers and policy makers should focus on system quality, user intention to adopt, compatibility, innovation valance and information quality to enhance actual use of e-government services.
Keywords: Innovation Valance; Diffusion of Innovation; DeLone and McLean; E-Govt Services; Structural Equation Modeling.
Investigating the impact of innovation on organizational performance given the mediating role of organizational culture and the moderating role of market demand
by Shermineh Ghalamkari, Ali Kazemi, Ali Shaemi Barzoki, Hadi Teimouri
Abstract: This study aimed to investigate the impact of product innovation on organisational performance, taking into account the mediating role of organisational culture and the moderating role of market demand in tourism agencies of Isfahan province in Iran. The required data has been collected based on the research model through a questionnaire distributed among the sample population, and structural equation modelling has been used to examine the relationship between variables and test the hypotheses. The result showed that all five hypotheses were confirmed at 95% confidence level. In other words, according to the first hypothesis, product innovation affects organisational performance. According to the second hypothesis, product innovation has a significant effect on organisational culture. According to the third hypothesis, organisational culture has a significant impact on organisational performance. According to the fourth hypothesis, market demand as a moderating variable has a significant effect on the relationship between product innovation and organisational performance. According to the fifth hypothesis, market demand as a moderating variable has a significant effect on the relationship between product innovation and organisational culture.
Keywords: product innovation; organizational performance; organizational culture; market demand.
Strategic Thinking in Professional Environment: A Review of the Literature
by Sanjay Dhir, Swati Dhir, Veethica Smriti
Abstract: Strategic thinking is significant for organizations to ensure sustainability in the competitive world. The understanding of its elements is yet limited. The theorization of strategic thinking till date is insufficient for organizational complexities and limits the manner in which it can be harnessed for professional demands. This paper adopts a systematic method to review 125 papers on strategic thinking from 1978 to 2016. The themes identified across the available literature then served the basis for two individual models (elements and process of strategic thinking) proposed in paper. Based on discussion, several avenues for future research are suggested.
Keywords: Strategic Thinking; Professional Environment; Competitive Advantage.
Identifying and Prioritizing the Futuristic Attributes of a Car in the Industry 4.0 Era
by Ashish Dutta, Ajay Pal Singh Rathore
Abstract: Industry 4.0 era is going to witness smart cars with embedded systems, which will use Cyber-Physical Systems, Big Data, and Internet of Things. In this research, the important desires of the future generation were identified from discussions, literature surveys and review of ongoing research in the field of automobile engineering. Ten futuristic attributes contributing towards driving safety, automation, optimized use of renewable energy, driver assistance, process control systems, etc. were selected. The opinions about these attributes were captured from a survey (n=100) and Fuzzy AHP was used to prioritize these. Long Term Evolution, Communication between Vehicles and Sheet Thin Batteries evolved as the most preferred attributes. Innovation always leads to a competitive advantage in the long term. Connected cars and cloud-powered automotive industry are the major automotive industry trend and for automakers, embracing these smart technologies will offer both challenges and opportunities, thereby keeping them ahead in the competition.
Keywords: automobile design and development; cyber-physical system; fuzzy AHP; Industry 4.0; prioritizing attributes; smart car .
Development of a Financial Literacy Model for Individuals in India Using Structural Equation Modelling
by Sarita Thakur, Monita Mago
Abstract: The purpose of this paper is to build a model that investigates the effects of financial behaviour, financial attitude, and financial knowledge on the financial literacy level possessed by individuals in northern India. In addition, we also examine the impact of financial literacy on the financial planning, financial decision-making, and investment decision-making of individuals in northern India. Structural equation modelling was used for analysis of the collected data. The findings of the study indicate that three dimensions of financial literacy, i.e., financial knowledge, financial behaviour, and financial attitude, have positive impacts on the financial literacy of the individuals in northern India. In turn, higher financial literacy is strongly related to sound financial planning, financial decision-making and investment decision-making of individuals in northern India. The findings of this study will also provide theoretical and practical implications for improving the financial literacy level of individuals and offer an alternative viewpoint.
Keywords: Structural equation modelling; financial literacy; financial knowledge; financial attitude; financial behaviour.
Designing a Model of Strategic Training System with Talent Management Approach: The Case of Iranian Tax Administration Organisation
by Hadi Teimouri, Ali Shaemi Barzoki, Roya Khayer Zahed
Abstract: This study aimed to explore the effects of strategic training on talent management in Iranian Tax Administration Organisation. The type of research, in terms of the nature of data, is mixed (qualitative-quantitative). Using insights from 20 managers in this organisation and 3 academic experts, five broad levels of factors of training were identified for implementing talent management. The five dimensions of strategic training with talent management approach included the organisations macro policies and strategies, future attitude, merit orientation, value- orientation and comprehensiveness. In the quantitative stage, the impact of the strategic training system on talent management implementation was examined. The quantitative data were gathered with questionnaires from 493 managers and experts of Tax organisation. The data were analyzed using structural equation modeling in PLS software. The results of the quantitative research indicated that the strategic training system had a positive and significant impact on implementing talent management.
Keywords: training system; Human Resource management; strategic human resource management; talent management.
The Effect of CEO Succession on the Firms Long-Term Performance Pursuit and the Role of CEO Legitimacy
by Sang Yoon Shin
Abstract: This study addresses the effect of CEO succession on R&D expenditure and the moderating role of CEO legitimacy on the relationship. More specifically, the study suggests that CEO succession is negatively associated with R&D expenditure that increases the firms long-term performance and that new CEOs legitimacy weakens this negative relationship. As hypothesized, the analysis of 130 Korean firms confirms that CEO succession decreases the expenditure. However, among several legitimacy factors, only the new CEOs tenure inside the firm significantly reduced the negative relationship between CEO succession and the expenditure.
Keywords: CEO Succession; Long-Term Performance; R&D Expenditure; Legitimacy; Managerial Discretion.
Business Model Innovation and Financial Performance: A Study of Trading and Services SMEs in UAE
by Nitin Vihari, Shazi Shah, Mohammed Ajmal
Abstract: In todays competitive environment, innovation has its own importance in maintaining a competitive advantage Business Model Innovation has carved a special niche in the age of dynamic business and revenue models This study aims at exploring the effect of innovation at business model level towards the financial performance of the Small and Medium Scale Enterprises (SMEs) in Dubai, UAE Data is collected from 262 respondents of 18 Trading & Services SMEs with a response rate of 54.58% Multiple Regression Analysis is used to measure the casual effects of Business Model Innovation dimensions such as Value Creation Innovation, Value Capture Innovation and Value Proposition Innovation towards the Financial Performance of SMEs Further Cross tabulation among the demographic indicators and SME clusters underlines the rich demographic dividend of the respondents The study proposes and validates a theoretical framework and further provides future directions with special reference to the SMEs in Dubai.
Keywords: Business Model Innovation; Financial Performance; SMEs; United Arab Emirates.
Knowledge Management Infrastructural Capabilities as Antecedents of Innovation: A Structural and Mediation Analysis
by Samer Eid Dahiyat
Abstract: This study develops and empirically tests a KM infrastructural capabilities-based model of innovation, which integrates technological and organisational design capabilities, in addition to the KM process capability of knowledge integration. It does so through investigating the effects of KM technological infrastructural (KMTI) capability, in addition to the organic organisational design (OOD) capability and knowledge integration (KI), on innovation. A survey dataset of 203 questionnaires collected from the pharmaceutical manufacturing industry in Jordan was used. Structural Equation Modeling as well as mediated regression analyses revealed that KMTI positively and significantly affects each of OOD, KI and innovation. Each of OOD and KI positively and significantly affects innovation. Also, OOD and KI partially mediate the relationship between KMTI and innovation. As such, perspectives on information technology management, organisational design and innovation management have to be combined to understand how organisational innovation can be enhanced by using KM-related technological capabilities.
Keywords: Knowledge Management Infrastructure; Knowledge Management Technological Infrastructure; Organic Organisational Design; Knowledge Integration; Innovation; Knowledge-Intensive Business Sector.
Linking organizational structure, culture and innovation capability: Mediating role of strategic decision-making process
by Yigit Okan, Ulku Dicle
Abstract: Practicing strategic decision-making as a context-specific process can influence innovation capability (IC) of an organization. This study examines the possible mediating role of strategic decision-making process (SDMP) in the relationship between organizational structure (OS), culture (OC), and IC. The primary data was collected from the managerial and professional employees from 29 different industries. The results indicate that the selected dimensions of SDMP mediate the impact of OS and OC on IC facilitating a better understanding of the causal mechanism between them. The findings bring theoretical and practical implications for strategic decision making and innovation literature by extending the scope of research from understanding basic dimensions to designing an extended framework that connects internal resources and innovation. Accordingly, organizations need to reconsider or revise their strategies for structural and cultural changes in order to achieve an increased IC through a more effective decision-making process.
Keywords: Organizational Structure; Organizational Culture; Strategic Decision-Making Process; Innovation Capability.
REVIEW OF NEUROSCIENCE IN MARKETING: AREAS, EMOTIONS AND TOOLS
by Prachi Gala, David Gligor
Abstract: Little work has been done to bring these various studies together to offer a solid building block on which theory can be further developed in a rigorous manner. We address this gap by conducting a multidisciplinary literature review to provide a unified understanding of research that has been conducted within neuromarketing. Articles related to neuroscience in the past 20 years (1997 - 2016) were downloaded from EBSCO using relevant keywords. Contribution wise, first, we provide a unified perspective of the research thats been conducted within this field. Second, we identify future research opportunities within neuromarketing, such as the tools that can be employed, specific areas where the tools can be applied, and specific emotions that can be investigated. Third, we provide additional guidance by discussing strengths and drawbacks associated with these various approaches. This article segregates past research in three unique buckets: tools, areas in marketing and emotions.
Keywords: Neuromarketing neuroscience emotions consumer marketing advertising service marketing fMRI.
Drivers of Cooperative Innovation between Business and Science. The Case of Germany.
by Ida D’attoma, Silvia Pacei, Giorgio Tassinari
Abstract: We examine the determinants of innovation cooperation in general, and with science in particular. First, we focus on innovative firms: the ones that may decide to cooperate in innovation. Second, the cooperation with science is only defined for firms which decide to cooperate. A trivariate model with double sample selection is estimated to address the potential bias due to self-selected subsamples. The results show that innovative firms that cooperate with science have a better in-house capability, are larger, and receive more R&D support than innovators that cooperate with other partners. Furthermore, their probability of cooperating with science increases with the level of protection.
Keywords: innovation cooperation; manufacturing; double selectivity; CIS data; university-industry link.
Employment Relationship & Organization Capability: A Conceptual Framework
by Harsh Harsh
Abstract: The paper seeks to provide information, guidance and assistance in understanding of previous and present thinking regarding the employment relationship. The focal point of the study is to investigate the consensus of opinion in the literatures regarding the nature of employment relationship by systematically analysing the relevant contents throughout the research carried out till date. The article provides a comprehensive review and systematic assessment of theoretical considerations and approaches regarding different dimensions of employment relationship and finally, proposes a conceptual model for understanding employment relationship through the concept of organizational capabilities and organizational trust. The significance of this research lies in the incorporation of the extant literatures on employment relationship and development of the conceptual model and related propositions extracted from the literatures. The paper discusses about interventions which can be utilized by researchers and practitioners to enhance organizational effectiveness by nurturing employment relation in the organization.
Keywords: Employment Relationship; Organization Performance; Industrial Relations; Organization Capability.
Relationship between academic consumer lifestyle and the decision to purchase from virtual stores
by Naghmeh Sheikh Hassani, Seyed Mohammadbagher Jafari
Abstract: Purpose- This main Purpose of this study is to investigate the Relationship between Academic Consumer Lifestyle and Decision of Purchase from Virtual Stores Design/methodology/approach- The research model was developed using the VALS2 lifestyle model and technology adoption model In order to test the hypothesized relationships in the research model, data were collected via a questionnaire The population of the study was the students who had at least one online purchase experience About 404 questionnaires were collected and analyzed using structural equation modeling Findings- The results of path analysis showed that intention to purchase directly affects the purchase from virtual stores Also, the lifestyle groups including innovators, experiencers, achievers, believers, strivers, makers and survivor indirectly have a positive impact on purchase from virtual stores The results also showed that there is a positive indirect impact of peer influence, attitude toward purchasing and perceived usefulness on the purchase from virtual stores Originality/value-
Keywords: Buying Decision; Consumer; Lifestyle; VALS Model; Virtual Store.
Consumer Purchase Decision Involvement across Product Categories and Demographics
by AJAY BANSAL, Rahul Gupta, Vinita Srivastava
Abstract: This study was done to investigate the correlation between four consumer demographic variables: education, income, age and gender, and consumer purchase involvement across selected product categories. Based on past literature review, consumer involvement in buying products across six categories viz., eyeglass, pencil, car, salt, tea, and mobile-handset was considered. Data collection was done through an adapted and structured questionnaire that was administered amongst respondents in Delhi and NCR. The questionnaire included five items for each product category related to buying decision involvement. Results indicate that consumer age and education are not correlated with consumer purchase involvement for most of the six categories of goods studied, but are correlated with income and gender for a few product categories. This study will guide the practitioners in devising marketing strategies owing to differences in consumer involvement while buying.
Keywords: Consumer involvement; demographics; purchase decision; consumer buying behavior.
EMOTIONAL INTELLIGENCE AND EMPLOYEE ACCEPTANCE TO CHANGE WITH MEDIATING ROLE OF LOCUS OF CONTROL
by Rajesh Kumar Upadhyay, Amar Kumar
Abstract: The research attempts to investigate the influence of Emotional Intelligence on acceptance for change. The collected statistic was obtained from the survey of faculties from institutions of higher education in India. Further, mediation analysis was conducted to investigate the effect of Locus of Control on the relationship between Emotional Intelligence (EI) and employee acceptance (EAC) to change in the institutions of higher education (HEI) in India. It can be interpreted from the study that Locus of Control and Emotional Intelligence have profound impact on employees acceptance for change. The study explains the role of the psychological variable in implementing change in the organization. This study also provides an insight into the empirical explanation of positive psychology for change management in the higher education institution.
Keywords: Employee acceptance to change; emotional intelligence; higher educational Institution; Locus of control.
Developing Innovativeness and Competency Through Talent Management In Indian Oil And Gas Sector
by Shakti Chaturvedi, Prakash Chandra Bahuguna, Uma Raman
Abstract: Despite the importance of oil and gas for socio-economic capital, the scholarly study focused on innovative methods such as talent management in this industry has been limited. Drawing from the theory of Miner (1973), this research paper aims to empirically validate the construct of talent management and further throw light on the relationship between talent management and organisational innovativeness, as well as organisational competency development specifically in the Indian oil and gas industry. A sample of 598 managers operating in five distinct oil and gas firms in India took part in the process of research. Regression analysis confirms that talent management has a significant impact on HR outcomes like employee creativity, innovativeness, and competency. This empirical research has broadened our knowledge of the elements of talent management and their impact on organisational outcomes like innovation capabilities of the Indian oil and gas sector which have not been addressed together in previous empirical studies in India.
Keywords: Organizational Innovativeness; Talent Management; competency development; oil and gas sector; exploratory and confirmatory factor analysis; India.
Regulating the Transport Sharing Economy and Mobility Applications in Jordan
by Rana Imam
Abstract: Traditionally, customers had to buy products to access their usage. However, new business models have adopted the innovative model of gaining access over ownership. This is the sharing economy concept, which gives a party the chance to offer their own under-utilized asset to another party who would benefit from its service without needing to buy it. Nevertheless, there are yet many obstacles to be tackled in the sharing economy market. This research focuses on the transport sharing economy scene in Jordan and explores how regulators could approach this issue with an unconventional perspective. This paper starts by describing the current situation in Jordan and presenting three scenarios along with their ramifications in terms of regulators interventions. The study lists successful best practices from around the world and specifies each countrys unique way of approaching these solutions. Recommendations are provided regarding the regulation of the two transportation network companies in Jordan.
Keywords: Sharing Economy; Mobility Applications; Taxi Services; Regulating Innovative Technology; Transport Policy; Transportation Network Companies.
CONTINUOUS AUDITING SUPPORTED BY XBRL: An Application on the Brazilian Public Digital Bookkeeping System
by Paulo Caetano, José Geraldo Luciano, Clovis Belbute Peres
Abstract: Globalization virtualized physical boundaries revealing vulnerabilities in the world economy in the face of fraud. Companies need operational, financial and non-financial data requiring credibility, reliability, integrity and availability of information for decision-making processes and for the exchange via the web. To extract and process data from different sources is not a trivial task. A standardization effort is crucial. XBRL GL taxonomy contributes to the standardization and can support audit methods and continuous monitoring, which are alternatives to traditional audit methods. This work proposes a data model based on XBRL GL, for SPED projects in the Federal Revenue Service of Brazil. This proposal, although applied to a specific context, can be applied to any other similar environment, i.e. projects for fiscal and tax data exchanges.
Keywords: Continuous auditing; XBRL; SPED; XBRL GL; continuous monitoring; fiscal and tax data exchanges.
Expectations of FinTech Startups and Regulatory Sandbox in India: An Empirical Study
by Upendra Nath Shukla, Anil Dubey
Abstract: A recent global survey ranks India second in terms of FinTech adoption, with an adoption rate of 52 per cent. It is reported that there are as many as 1,994 FinTech companies operating in India (Assocham report May 2019), creating numerous jobs, investment appetite and business opportunities both for Indian and multinational companies. As the rules designed for traditional banking sector, may not be applicable for FinTech sector, Reserve bank of India (RBI) has come up with a framework for Regulatory Sandbox in August2019. The objective of this research paper is to gauge the response of FinTech Startups about regulatory sand box. A survey of 170 Startups was conducted in India to understand their expectations from the regulatory sandbox. Analysis revealed that- Security, Creditworthiness & Compliance are the responsible factors for success of regulatory sandbox in India, leading to a great avenue of business and growth in this nascent sector.
Keywords: FinTech; Startup; Regulatory Sandbox; Cashless; Entrepreneurs; India; Reserve bank of India; Technology.
Critical Success Factors for Market Strategy in Electric Vehicles
by José Santos, Leandro Pereira, Renato Costa, Álvaro Dias, Pedro Marques
Abstract: The increasing consuming levels of fossil fuels are contributing dramatically and significantly to the climate change. Based on this assumption the automotive industry has decided to contribute to a sustainable initiative by investing in battery electric vehicle (BEV) fleets and new all purpose vehicle (APV) options, which have the purpose of enhancing and facilitate the mobility inside cities. This paper aim to estimate the impact and changes in the Portuguese transportation sector, as well to assess the customer perception and identify the decision-making factors of an electric vehicle. The results predict a growth of the APV in Europe and in Portugal along with average age of the Portuguese automotive car park. It is also expected a growth of the charging points infrastructure and the mobility options within the city. Moreover, the Price and Autonomy are the two most valued factors in an EV and the Brand and Technology the least.
Keywords: Strategy; Electric Cars; Sustainable; APV; BEV.
Customer Relationship Management and Innovation Capability: A Multiple Case Study
by Cristiane Pedron, Eduardo Corneto Silva, Winnie Ng Picoto
Abstract: Customer Relationship Management (CRM) systems obtain information about customer behavior that allows companies to develop innovations with greater acceptance potential in the market. This article seeks to answer the following research question: How does the use of the CRM system improve the companys innovation capability? A multiple case study was developed in two organizations and data collection was carried out through semi-structured interviews and document analysis. As contributions, it was possible to identify that each company studied developed its own process to make use of the knowledge created via the use of the CRM system in the improvement of innovation capability (IC). It was verified that, although the CRM allows companies to improve their IC, the impact of this improvement depends on the way the company develops its processes and also on the agents who interact with the CRM system and the companys innovation area.
Keywords: Customer Relationship Management; Innovation Capability; Case Study; Innovation; Strategic Marketing.
Different components, features of Industry 4.0 and their linkage to additive manufacturing
by Mohd Javaid, Abid Haleem
Abstract: Industry 4 0 is an emerging concept to provide reality in manufacturing industries There is a need to understand this fourth revolution, its components and features There are different requirements of Industry 4 0, such as customisation, quick delivery, efficiency, waste reductions are essential as products are manufactured as per the customer requirements Additive manufacturing (AM) is an established reality, and extensive research is going in this area Thus, there is need to understand how AM can contribute to covered various features of industry 4 0 Through extensive literature review, ten major components of Industry 4 0 identified and provided with a brief description along with the references Further, seven significant features of Industry 4 0 has also been identified and listed in tabular form along with brief description and references.
Keywords: Industry 4.0 (I4.0); Additive Manufacturing (AM); Research status; Components of Industry 4.0; Features of Industry 4.0; AM role in Industry 4.0 .
Interorganizational Information Acquisition in an Innovative SME Network: Innovation and Information Types
by Bráulio Alturas, Esther Lage, Raul Laureano, Adriana L. Fernandes
Abstract: Information and innovation have been increasingly recognized as sources for firms competitive advantage. One of the ways firms have used to acquire these resources is through cooperative relationships, such as networks. This research proposes a conceptual model of antecedents and consequences of the volume of relevant information acquisition and innovation generation in the context of a Portuguese Innovative SME Network. This is an exploratory-descriptive study, conducted through a survey of 60 SMEs (34.9% of the population). The results showed that for most firms, the participation on the network does not contribute to the acquisition of relevant information from other firms.
Keywords: Information acquisition; Interorganizational relationships; Innovative network; SME; Innovation.
The Mediating Effect of Perceived Usefulness and Brand Attitude in relationship between Consumer-Brand Metrics
by Gursimranjit Singh, Maninder Singh
Abstract: The study aims to examine the mediating effect of perceived usefulness and brand attitude in relationship between consumers -brand metrics in context to smartphones. The sample selected for the present study were the millennials particularly students as millennials are called computerized locals and they are the largest users of smartphone in India. The present study is based on the questionnaires administered to a sample of 720 respondents. Out of this sample, 537 usable questionnaires were obtained. Structural Equation Modeling has been used to analyse the data and for checking the mediating effect Baron and Kenny?s method has been used. The results revealed that there is a partial mediation among the tested constructs. Hence, the hypotheses were supported via partial mediation. The mediation effect was further validated by Sobel Test, wherein the value of the Sobel test statistic was significant at p<.00 for the tested constructs.
Keywords: Brand Awareness; Brand Attitude; Perceived Usefulness; Purchase Intention; Smartphones.
Deciphering the Seemingly Counter Intuitive Impact of Firm Innovation on Stock Returns in the Electronics Sector
by Gun Jea Yu, KiHoon Hong, Kyoung-min Kwon
Abstract: This paper investigates the impact of firms innovative activities on stock returns for firms in the electronics sector. The regression analysis provided counter intuitive result that exploitation and exploration are not significant in explaining stock returns. However, further analysis on firm size revealed that innovation have statistically significant explanatory power in the stock returns of relatively large firms, and the effect was negative and positive for exploitation and exploration, respectively. This is consistent with general expectations. The result implies that equity investors may believe that innovation is important for relatively larger firms only.
Keywords: Firm Innovation; Stock Returns; Exploitation; Exploration.
Young consumers loyalty towards premium and non-premium shoe brands
by Pankaj Singh, Swapnarag Swain, Anees Ahmad, Gyan Prakash
Abstract: This study aims to investigate difference in the path leading to young consumers loyalty for premium and non-premium shoe brands in emerging economy like India. This study adopts a descriptive and cross-sectional research design which involves primary data collection from 526 respondents through questionnaire survey method. Four sports shoe brands are considered Nike and Adidas as premium and Bata and Sparx as non-premium brands. Data analysis involves application of structural equation modelling with the help of SPSS-AMOS software. Results indicated that brands emotional value and satisfaction are positively related and both act as significant predictors of brand loyalty for premium and non-premium shoe brands. No significant relation is observed while linking brand awareness with emotional value and perceived quality with satisfaction. Present study addresses this gap by investigating the path to loyalty for premium and nonpremium shoe brands.
Keywords: Brand loyalty; Brand awareness; Brand image; Perceived quality; Brand emotional value; Brand satisfaction; Premium; and Non-premium brand.
Developing a New Lifestyle Instrument: An Analytic Hierarchy Process (AHP) Based Approach.
by S. M. FATAH UDDIN, Arham Adnan, Mohd Mehdi
Abstract: For almost as long as lifestyles have been studied in consumer behavior, the methodology has been of interest to researchers. The progress in methodological issues is crucial for understanding the relationship between consumer behavior and lifestyles. Essentially, the present study with the help of academic and marketing experts ranks the respective constructs of two of the most important and widely used scales of measuring consumer lifestyles: The Activities, Interests, and Opinions (AIO) and Values and Life Style (VALS). Accordingly, this article attempts to develop a new lifestyle scale with the help of the Analytic Hierarchy Process (AHP). The study is a significant beginning towards assembling a well-defined and more holistic image of factors (new scale development) influencing the lifestyles of Indians. It is a mere building block and a starting point in Indian lifestyle research and would add to the limited body of knowledge in this particular field.
Keywords: New Scale Development; Lifestyles; Psychographics; VALS; AIO; AHP.
Strategic capabilities and competitive strategies: the moderating role of exporting
by Asma Zgarni
Abstract: This article aims to discern the moderating role of the activity regime (exporter or not) on the relationship between strategic capabilities and competitive strategies. Referring to the resource-based approach, we examine, through a score, the simultaneous effect of five groups of strategic capabilities; including managerial, technological, marketing, information technology, and market linkages; on competitive strategies. Using a quantitative hypothetico-deductive approach, and among the structural equations method, the study confirms the moderating role of the activity regime on the relationship between strategic capabilities and competitive strategies in a sample of Tunisian manufacturing companies. Nevertheless, this moderating effect has just reversed the sense of the positive relationship between strategic capabilities and competitive strategies.
Keywords: strategic capabilities; competitive strategies; exporter activity regime.
Organizational Justice Impact on employees' psychological wellbeing
by Indradevi Balasundaram
Abstract: Organizational justice is the perception of employees on the relationship between organizations behaviour, decisions and actions, employees behaviour and the attitude of employees at work. It is closely associated with the term fairness. Organizational justice comprises of three dimensions, namely, distributive, procedural and interactional justice. Several researches have been made to understand the issue of fairness in the workplace and to investigate the factors affecting the psychological well-being. However, one of the factors which seems to affect the psychological well-being in a lager way is organizational justice which has received little attention so far. The current research aims to study the influence of organizational justice on employees psychological well-being.
Keywords: Organizational justice; psychological well-being; relationship; fairness; distributive justice; procedural justice; interactional justice.
Diversity and Innovation Management Skills
by Mahdi Safa, Nomita Sharma
Abstract: Customers, products, markets, and businesses are becoming more diverse day by day. In order to match this fast-changing world, we need to have diversity within organizations. A diverse set of employees can provide better solutions to dynamic problems. They result in better management of innovation. In this paper, diversity is studied across six demographic verticals: gender, age, race & ethnicity, sexual orientation, religion and beliefs, and disability. The paper is an attempt to uncover the underlying relation between diversity and type of skill-set required for the management of innovation. The research methodology includes an evaluation of the literature review and suggests a theoretical model relating diversity and type of skills required for the management of innovation. The result of the study can help organizations in managing diversity in the products and markets. They will have a better match of employees and skills required for managing innovation.
Keywords: Innovation Management; Diversity; Technical Knowledge; Analytical Skills.
Consumption of Organic Food Products in Latin America: Role of Knowledge and Emotions among Women Consumers
Abstract: The purpose of this study is to examine the effects of knowledge and emotions among women on consumption of organic food products. A survey research has been conducted in four super markets in Mexico City. In all, 276 observations were analysed in the study during the fall of 2018. Data was collected on 11 variables influencing women consumers towards developing organic products buying behaviour. Study reveals that social media updates potential women consumers on pricing, availability, quality, and in-store promotions on the organic food products. Price of organic foods plays critical role in determining the buying behaviour of women consumers despite food safety, health consciousness, and family wellness as strong mediating factors. Proximity of outlets, quality, and family-led decision-making process builds consumption behaviour of organic products. This research contributes to the debate on organic food buying practices of women consumers in reference to health and sustainability concerns in emerging markets.
Keywords: Organic Food; Consumer knowledge; Emotions; Women consumers; Consumption behavior.
Green Financial Instruments in India: A Study on Its Current Status and Future Prospects
by Prerana Sarma, Dr. Arup Roy
Abstract: The purpose of this paper is to explore the present scenario of green financial instruments in India. The paper also highlights the scope for introducing additional green financial instruments in India. Results reveal that Indian banks are active issuers of green financial instruments. Stock exchanges in India are also seen implementing green finance by modifying their operations and by abiding to International Sustainable Finance Initiatives. Results highlight that India has introduced a variety of green financial instruments which include green indices, green venture capital, green bond, green loans, green insurance, guarantees, green banking, and risk-sharing tools. However, only 8 out of 18 green financial instruments found in other nations are available in India. The study recommends scope for introducing additional green financial instruments in India. This study may benefit the regulators for identifying scope for expansion of green finance in India.
Keywords: green finance; green financial instruments; India; current status; future prospects.
Meta-Systematic Review on Business Model Innovation Studies
by Shimelis Tilahun, Eshetie Berhan
Abstract: Due to the term value, the notation of the business model innovation (BMI) has diverse concepts among scholars. Thus, a combined meta-analysis and systemic review method have used to resolve criticisms on the two individual methods and achieve the required objective of the review. From the review, it can be argued that, the process of BMI requires having a common understanding and consensus on societal, environmental, and economic (see) factors. Consequently, consciousness on see could support business models on creating an opportunity to transform firms current way of doing business as usual into the innovative way. However, literature cannot also ignore the fact in which the main reason for manufacturing firms business models existence is for profit maximisation. Hence, environmental and social aspects are additional elements of BMI, which supports value maximisation in a balanced way. Consequently, this article has a new contribution having see outlook into business model constructs.
Keywords: Innovation; Value; VOSviewer; Environmental; Social; Economic; Meta-Analysis; Systematic Review; See Outlook.
EVALUATING THE WEBROOMING BEHAVIOUR FOR MOBILE PHONES
by Parvi Bharti, Harpreet Singh Grewal, Chirag Singhal, Himanshu Kargeti
Abstract: How do customers integrate the traditional in-store shopping and the modern online shopping to reap the benefits of multichannel shopping? With the increased multitude of mobile technology and access of web base, understanding the consumer buying process has become quite complex. In this paper, attempt has been made to understand the factors which make the consumers integrate the two modes, wherein they gather information online but prefer to buy them in-store. Different product segments call for a varied shopping approach due to their characteristics. This study has been focused on one product segment, i.e., mobile phones. This would craft a pathway for further studies in various product segments and multiple variables. Furthermore, the study could be used by the firms for multichannel decision-making.
Keywords: In-store; Online; Shopping; Webrooming; Behaviour; Mobile Phones.
Detection and Identification of Factors Causing Deviant Political Behaviors
by Saeed Jafarinia, Atefeh Ebrahimpour Ahandani, Akbar Hassanpoor, Mehdi Kheirandish
Abstract: The banking industry is a dynamic, competitive, complex industry influenced by economic, political, socio-cultural, legal and government factors. In such conditions, it is necessary to identify the appropriate behaviour patterns in order to achieve optimal performance. Deviant political behaviours are considered as those factors can harm the organisations optimal performance. Accordingly, the present study aims to identify the factors causing deviant political behaviours in the banking industry. The present study is an exploratory research in terms of goal and fundamental (basic) research in terms of the type of use, and qualitative research method of thematic analysis is used in it. Data are collected using secondary (desk) research and in-depth interviews with 21 banking experts. Validity was confirmed by acceptance criterion and reliability was confirmed by Holstis method and based on the observed percentage of the agreement. The data are coded in a multi-stage process and the factors causing deviant political behaviours are classified in 63 sub-themes and eight main themes: employee-related factors, manager-related factors, customer-related factors, occupational factors, political factors, socio-cultural factors, economic factors and government-legal factors.
Keywords: Behavior Management; Deviant Political Behavior; Thematic analysis; Banking Industry.
TRANSFORMING WEAKNESSES INTO STRENGTHS THROUGH ORGANIZATIONAL SHAMANS: THE CASE OF COLOMBIAN PEACE COMMISSIONER THAT SIGNED THE FINAL AGREEMENT
by Manuela Escobar-Sierra, Felipe Calderon-Valencia
Abstract: The aim of this paper is to propose a tool for organisational management based on the analysis and interpretation of shamans in organisations, defining organisational shaman as someone who perceives, predicts and manages the companys social and environmental health. To achieve this goal, we follow a mixed sequential methodology, i.e., quantitative and qualitative, that begins with the revision of the current status of the discussion about organisational shamans through a bibliometric analysis, and ends with a content analysis that serves to propose a conceptual tool to search and select a shaman. Once define the conceptual tool, we verified it in the case of the Colombian Commissioner for Peace, one of the negotiators of the peace agreement signed between the government and the armed group FARC-EP. To finally, understand how it has been possible to transform one of the countrys weaknesses into strength, and how the consultant-shaman is jointly responsible for the results.
Keywords: Organisational consultant-shaman; Colombia peace accord; High Commissioner for Peace; bibliometric Analysis.
Physical Environment and Employee Commitment: A Moderating Role of Work Autonomy
by Veena Shenoy, Rashmi Uchil
Abstract: The purpose of this paper is to examine the impact of physical environment on employee commitment with a moderating role of work autonomy. The questionnaire was formed on the basis of previously validated methods. 269 employees from various information technology (IT) companies were interviewed. Confirmatory Factor analysis (CFA) is used to establish the reliability and validity measurements and a Moderated Structural Equation Modeling (MSEM) is used to test the hypothesis. The result of the study showed an optimistic influence of work autonomy on physical environment and employee commitment. Since the study was undertaken in IT firms, the generalization of the same across other sectors is not possible and therefore a scope for further studies. The research tries to bring a three dimensional model highlighting the importance of work autonomy combining physical environment and employee commitment.
Keywords: Physical Environment (PE); Work Autonomy (WA); Employee Commitment (EC); Confirmatory Factor Analysis; Moderated Structural Equation Modeling.
Technology Startup Ecosystem in India
by Nityesh Bhatt, Punit Saurabh, Ritesh Kumar Verma
Abstract: A startup is a business entity in the initial stages of business operations. In recent years, a lot of buzz has been generated around technology startups, also known as digital startups. Since the start of the millennium and the advent of the IT (Information Technology) revolution, India witnessed a significant rise in number of tech startups factors related to social, economic, technological, politico-legal milieu. These startups have come largely in e-commerce, healthcare, financial technologies, education, travel, AI (Artificial intelligence), customer services sectors. This paper will illustrate growth phenomenon of Indian IT based startup ecosystem currently prevalent. It will also analyze the various constituents of ecosystem for tech-startups in India i.e. policy framework, educational environment, financial support from domestic and international funds, support organizations like incubators, accelerators; demand, infrastructure etc. Based these factors, bottlenecks of the ecosystem will be identified and measures will be suggested to bridge the gap.
Keywords: Startup; Tech Startup; Digital Startup; Ecosystem; India.
The Distinction as an innovative Dimension of SERVQUAL Model for Islamic Banks
by Safdar Husain Tahir, Mubarak Hussain, Muhammad Rizwan Ullah, Mamoona Majeed, Waseem Ullah
Abstract: Past studies indicate positive link between service qualities (SQs), customer satisfaction (CS). These studies also provide evidence regarding successful mediation of CS to the link of SQ and CL. Our study contributes by developing understandings of theoretical framework first time by adding a new variable namely distinction to the SERVQUAL model. We collect primary data from 184 customers of Islamic banks (IBs) situated in the Faisalabad region. Using AMOS, we apply structural equation model to analyse the dimensions of modified SERVQUAL model. The results reveal that 2 S.H. Tahir et al. distinction enhances CS (0.739) that leads to direct effect (0.120) and indirect effect (0.807) on CL. In addition, responsiveness, reliability and tangibility show considerable direct and indirect effects on CS and CL. The converse is true for assurance and empathy. Overall, results show customer satisfaction improves loyalty. The study suggests the inclusion of distinction as sixth dimension of modified SERVQUAL model for IBs.
Keywords: Service Qualities; Customer loyalty; Distinction; Islamic banks; modified SERVQUAL model; Faisalabad.
Designing an Organizational CynicismModel Based on the Grounded Approach (Case Study: Kashan Universities)
by Javad Shekarriz, Ali Nasr Isfahani, Ali Safari
Abstract: This research was conducted to design an organisational cynicism model based on grounded data approach in the universities of Kashan. These data were examined by grounded theory method. Accordingly, the concepts were identified in six sections including the factors affecting organisational cynicism (causal conditions), organisational cynicism structure (central phenomenon), contextual factors affecting organisational cynicism (contextual conditions), interventional factors affecting organisational cynicism (interventional conditions), strategies to cope with organisational cynicism (strategies), and the outcomes of organisational cynicism (outcomes). After confirming the validity and reliability of the questionnaires, it was distributed in a sample of 206 professors and experts of the Kashan universities. After the data collection, six measurement models were examined and the results showed that their desirability. Finally, structural equation modelling was used to examine the relationships between the variables. The results showed significant relationships between the variables, which were confirmed by the organisational cynicism model in the Kashan universities.
Keywords: Pessimism; organizational pessimism; grounded data approach; Kashan universities.
Proposing a Model of Influencing Factors and Influenced Factors of Open Innovation in Universities: a Qualitative Approach
by Homayoun Ghaedi, Arash Shahin, Amir Reza Naghsh, Akbar Etebarian
Abstract: The purpose of this study is to propose a conceptual model of influencing and influenced factors of open innovation in universities. This study is typically qualitative based on thematic analysis. First, the contexts of books and journals and conference articles have been extracted to find the influencing factors and influenced factors of open innovation. Then, university managers and experts have reviewed the discovered components and confirmed/rejected them using Delphi technique. Findings indicated that the influencing factors of merging and acquisition, communication and interactions, research and development, management style, internal organisational factors, axial technology, knowledge management and organisational innovation have had the highest frequency. In addition, value creation, creating growth and change, financial benefits and competitive advantage have been introduced as the influenced factors; thereby a conceptual model of open innovation has been developed for universities.
Keywords: open innovation; influenced factors; influencing factors; qualitative research; thematic analysis; university.
The impact of interaction between an effective audit committee and audit quality on earnings management in banks
by Amina Zgarni, Hassouna FEDHILA
Abstract: This study aims to observe the combined impact of the effectiveness of audit committee and the external audit quality in improving the financial reporting quality in the Tunisian context. More specifically, we tested the benefits, separately and simultaneously, of these two governance mechanisms in the mitigation of earnings management. The empirical study carried out with a sample containing all the commercial banks in Tunisia, that are listed on the stock market and which spans a period of 11 years since 2007 until 2017, shows that the introduction only of an effective audit committee increases earnings management. Similarly, introducing only a well-reputed external audit increases discretionary provisions. Finally, and surprisingly, we find that even the interaction of this committee and this auditor favors accounting manipulations.
Keywords: effective audit committee; audit quality; earnings management.
Types of imitation and startup market performance: The case of Russia
by Sergey Alexandrovskiy, Mikhail Shushkin, Denis Fomenkov
Abstract: Companies might see imitation as easy strategy for growth. Many imitators, coming from emerging markets, suffer from lack of resources and original technologies. The authors suggested categorisation of imitations in two dimensions. First, imitators copy products, aesthetic, brands and business models of market leaders. Second, imitators copy innovations to different level from pure clones to creative imitations. This study aims to test if different types of imitations in Russian startups lead to varying market and financial results of these startups. The study used quantitative data collected from 76 Russian startups from 18 Russian cities through structured interview. For data analysis, the authors used multiple regression analysis. The findings of this study revealed that product clones lead to better performance than innovations in Russian startups.
Keywords: innovation; imitation; startup; performance; Russia.
Factors that Influence Employees Acceptance of E-Accounting: Evidence from Jordanian SMEs
by Zaid Jaradat, Mohannad Al Shbail, Mohammad Jbarah, Seif Al Shbeil
Abstract: This paper explored the factors influencing the acceptance of e-accounting among SMEs employees. The authors adopted the unified theory of acceptance and use of technology (UTAUT) as the underpinning theory, and distributed questionnaire copies to SMEs employees, from which 227 were deemed valid. The variables in UTAUT namely, performance expectancy, effort expectancy, social influence and facilitating conditions were examined. The results showed that performance expectancy, effort expectancy, and social influence all positively and significantly affected behavioural intention to use e-accounting. Moreover, facilitating conditions and behavioural intention to use e-accounting had positive and significant effects on e-accounting use behaviour. Through the role of UTAUT model for exploring the attention to adapt new technology in SMEs. It is expected that the study framework could guide SMEs in their promotion and achievement of employees e-accounting adoption.
Keywords: e-accounting; electronic accounting; UTAUT; SMEs.
Impact of Board Characteristics and Ownership Structure on Firm Performance: Empirical Evidence from India
by Manogna R. L, Shikhar Jain, Aswini Kumar Mishra
Abstract: This study attempts to assess the empirical relationship between corporate governance and the financial performance of firms in the Indian context by using a set of board and ownership characteristics as representatives of corporate governance practices. We employ a panel dataset comprising of a large sample of 1,347 Indian non-financial companies for the period 2010 to 2018. For studying firm performance, we use both accounting-based performance measures like return on assets (ROA) as well as market-based performance measures like Tobins Q (TQ). Starting from the basic static panel estimation approach using the fixed-effects estimator, we gradually move on to dynamic panel estimation using difference GMM and System GMM estimators to examine the various board characteristics that influence firm performance in India. Based on our final model estimated using system GMM, we infer that on the one hand, board size, board activity, and promoter ownership are found to positively influence firm performance while on the other hand, board meetings are found to be negatively related to firm performance. For policymakers and corporates, our study provides valuable insights into the specific aspects of corporate governance that can be targeted and implemented effectively to improve the financial performance of firms.
Keywords: board characteristics; firm performance; corporate governance; board of directors; ownership structure; India.
THEORY OF PLANNED BEHAVIOUR (TPB) EXTENSION IN ADOPTION OF SOCIAL MEDIA FOR ONLINE SHOPPING IN INDIA
by Bhuvanesh Kumar Sharma, Sunil Mishra, Vinay Nandre
Abstract: The purpose of writing this research paper is to study the online purchase behaviour of the consumer concerning social media. To accomplish the expected objective, the Theory of Planned Behavior (TPB) thought executed. This research distinguished from previous research in two contexts; one, belief on privacy used in place of security to determine the attitude; second, purchase intention identified through social media instead of website or mobile. The results of the study depict that the subjective norm, attitude, and perceived behavioural control significantly influence social media purchase behaviour. Social media trustworthiness has a positive effect on attitude. However, belief in perceived privacy doesnt considerably change the attitude of consumers. Also, it is evident from the research that normative belief has a significant influence on subjective norms and positive belief on self-efficacy-control has a significant positive effect on perceived behavioural control.
Keywords: Social networking sites; Theory of Planned Behaviour (TPB); Perceived Privacy; Trustworthiness; Social media Purchase Behavior.
Internal Capabilities as the Source of Achieving Competitive Advantage in Small-Sized Business
by Amitab Bhattacharjee, Asghar Jahanshahi, Tahereh Maghsoudi
Abstract: In todays highly competitive business environment, having and maintaining a competitive advantage is critical to the success and survival of small sized businesses. What types of small-sized enterprises have more capabilities to build competitive advantages? The main purpose of this research is to analyse how the internal capabilities of firms, e.g., internal marketing, corporate entrepreneurship and organisational commitments, have an impact on the achievement of competitive advantages. Our survey-based data from 115 small sized companies in Iran showed that both corporate entrepreneurship and organisational commitment in small sized companies was positively changed by internal marketing. Furthermore, we found a positive relationship between the firms internal marketing and corporate entrepreneurship activities with the achievement of competitive advantages. Consequently, small sized
enterprises should reinforce their internal marketing and corporate entrepreneurship activities to obtain competitive advantages. Therefore, motivated and highly satisfied employees are essential for not only enhancing the firms entrepreneurship activities and organisational members commitment, but also for establishing a competitive advantage.
Keywords: competitive advantage; corporate entrepreneurship; internal marketing; organisational commitment.
Determinants of customer buying intention towards residential property in Kolkata (India): An exploratory study using PLS- SEM approach
by Amina OMRANE, Sudin Bag
Abstract: The aim of the current study is to explore the main specific determinants of the consumer buying intention towards residential property in the light of the theory of planned behavior (Ajzen, 2005). Data were collected from the residential property buyers located in Kolkata (India), then they were subject to a factorial analysis via EFA and CFA. Therefore, a path analysis model was generated through a Partial Least Square -structural Equation Model (PLS-SEM) to examine and test the underlying relationship among the correspondent variables. The findings of this research reveal that value consciousness (encompassing price, healthiness and quality) influences the consumer attitude, which in turn has an impact on the buying intention towards residential property in Kolkata. Interestingly, results support that the perceived behavioral control and subjective norms constitute two determinants of the customer behavior and his intention to buy a dwelling in the city of Joy. This study provides thus a considerable insight into the real estate buyers behavioral pattern towards owning a residential property. It is also recommended that real-estate developers formulate effective and successful marketing strategies.
Keywords: residential property; customers consciousness; subjective norms; perceived behavioral control; buying Intention; marketing strategies; Kolkata real estate.
THE MEDIATING EFFECT OF STANDARDISATION EFFORT ON STANDARDISATION AND INNOVATION TO IMPROVE ORGANISATIONAL EFFICIENCY POST COVID-19
by Sugandren Naidoo
Abstract: A new and creative approach post COVID-19 is essential, not only in the realm of technology but also for organisational efficiency and economic growth. The ISO 9000 series which aims to increase organisational efficiency and maintain product quality also stresses the importance of standardisation. Although, the elements of standardisation and innovation are critical for organisational efficiency, both elements are considered to be mutually exclusive. The main purpose of this study is to identify the impact of standardisation and innovation on organisational efficiency when integrating management systems. A quantitative, multiple case study was conducted using an online survey to gather data from 220 respondents. A total of 13 variables are considered for both the elements to organisational efficiency. Confirmatory factor analysis and multi-collinearity tests confirm the results of this study that standardisation and innovation play a critical role in improving organisational efficiency when integrating management systems.
Keywords: standardisation; standardisation effort; innovation; organisational efficiency; factor analysis; integration of management systems.
Exploring safety compliance outcomes among healthcare professionals
by Huinee AuYong, S.P.R., Charles Ramendran, Lilis Surienty Abd. Tal
Abstract: This paper reports on a qualitative analysis based on focus group discussions (FGDs) conducted to examine factors affecting safety compliance. FGDs were used to explore perceptions concerning the healthcare in two private hospitals located in Penang and Perak, Malaysia. Self-determinant theory was used to bridge the studys development. These findings could assist hospitals to persuade staff to adhere to safety policies and combat the decline in the rate of non-compliance, as well as progress in patient safety. This study attempted to understand the safety and health risks of healthcare professionals. Some activities highlighted include control and continuous improvement in the form of nursing safety audits and improvement suggestions through the nursing safety committee, quality department and internal forums.
Keywords: Focus Group Discussion; Healthcare; Medical Tourism; Safety Climate; Safety Performance.
Impact of strategic agility on creating competitive advantage: evidence from Jordanian insurance companies
by Ayat Mohammad
Abstract: This research was conducting to examine the impact of strategic agility on creating a competitive advantage by offering evidence from the insurance companies in Jordan. The population of the study consists of managers at the higher levels working in the insurance companies of Jordan; a questionnaire was developed for collecting the required data. Population was of 288 respondents were selected for the research in which the sample was 167, all questionnaires were valid for statistical analysis. Structural equation modelling (SEM) was used to test the hypotheses of the research. The results of the study show that strategic agility has an impact on competitive advantage. Based on the study results, managers and decision makers of insurance companies in Jordan have to improve their ability to create values to clients, and work with chain partners in order to involve them of their decisions and outcomes using their capabilities to provide insurance services which they provide at prices lower than competitors, or provide better products according to specifications required by their customers.
Keywords: strategic agility; competitive advantage; insurance companies; Jordan.
Empirical analysis to the factors impact on succession process of the family-owned businesses (FOBs) in Bangladesh, moderating role of education
by Md Shahadat Hossain, Md Asadul Islam, A. K. M. Ahasanul Haque
Abstract: The purpose of this study is to examine the impact of the factors such as governance board, gender and business strategies on the succession planning in family-owned businesses (FOBs) in Bangladesh. Moreover, the study also examines the moderating role of education on the relationship between the governance board, gender and business strategies on the succession planning in FOBs in Bangladesh. Data obtained from 287 participants were analysed using PLS-SEM to test the hypotheses. The results show that the governance board has a significant impact on the succession process in FOBs in Bangladesh. However, this study finds no impact of gender and business strategies on the succession process in the family-owned businesses in Bangladesh. Moreover, education plays a moderating role only on the relationship between the governance board and succession process in FOBs. Implications of the findings including research limitations and future directions have been discussed.
Keywords: Family-Owned Businesses; Governance Board; Gender; Education; Business Strategies; Bangladesh.
Organizing to enable strategic innovation means horizontal leadership for dualities of stability and change.
by Tove Brink
Abstract: The purpose of this article is to shed light on how organizing can enable strategic innovation The research is conducted through a cross-disciplinary literature review based on the origins of radical innovation and strategic innovation Three propositions are developed from the literature review to stress horizontal leadership for innovative stability and change to be contained in a model for fresh insights and recombination of hitherto literature to enable strategic innovation. The model consists of the antecedent matrix of respectively the two dualities of external business forces versus internal organizational forces and heterogeneous versus homogeneous resources to draw upon in the organization. On top of this matrix the dynamic organizing process between creativity and control use the mediators listed as connections, uncertainties, information flows, value propositions, human agencies, counter positions and preferred behaviors to enable strategic innovation.
Keywords: Horizontal leadership; strategic innovation; exploration; exploitation.
Knowledge spillover, human capital and agglomeration dynamics in Nigerias ICT clusters
by Micheal Awoleye
Abstract: There is a dearth of robust and recent empirical researches on the dynamics of geographical proximity of firms as it relates to business performance in the context of ICT firms in Nigeria. This paper thus leveraged Marshall-Arrow-Romer on externalities to investigate the effect of co-location on the firms performance. The research surveyed 228 chief executives in three major ICT clusters in Nigeria, including the Otigba Computer Village, Lagos. Twenty cluster-related questionnaire items were completed by the firms involved in sales, maintenance and manufacturing of ICT products. Factor analysis extracted seven latent variables capable of impacting business performance in the selected clusters. This explains 71.45% of the accumulated variance. However, a confirmatory test thereafter confirmed only four of these factors. These are human capital, coopetition, resource sharing and outsourcing. The study thus highlighted theoretical relevance and advanced some policy suggestions to further strengthen the activities of the businesses in the clusters.
Keywords: business performance; knowledge spillover; human capital; coopetition; resource sharing; outsourcing; ICT cluster; agglomeration; cluster; Nigeria.
In Depth Analysis of Blockchain, Cryptocurrency and Sharia Compliance
by Shahnawaz Khan, Mustafa R. Rabbani
Abstract: The high return on cryptocurrency has not only attracted the Muslim investors but it has also provided an opportunity for the Muslim entrepreneurs to raise funds by issuing the online coin. Most of the scholars are of the opinion that the Blockchain technology is consistent with Sharia requirements. Still cryptocurrency is considered controversial and declared Haram by majority of the Sharia scholars. Against such a backdrop the present study tries to achieve two objectives. First objective of this study is to investigate the technical architecture of Blockchain technology and its application in cryptocurrencies. The second objective of the study is to find out the sharia compliance of the cryptocurrency and online tokens like bitcoin.
Keywords: Blockchain; Merkle Tree; Artificial Intelligence; Cryptocurrency; Disruptive technology; FinTech; Digital banking; Financial Innovation; Bitcoin.
The Role of Innovation on Indian Retail Industry
by Amgad Saeed, Salma Ahmed, Ali Thabit, Najib H. S. Farhan
Abstract: The main objective of this study is to find the impact of technological innovation and marketing innovation on satisfaction, store image and customer loyalty. Experimental research was conducted in the context of shopping experiences in electronic products, clothing, grocery and furniture stores. Data was collected from 315 respondents using structured questionnaire distributed among them at different retail set ups in Delhi, Aurangabad and NCR region. The survey was developed with a cautiously selected collection metrics, tested in the latest literature, adapted in the retail context. Data analysis was conducted in five stages namely exploratory factor analysis, confirmatory factor analysis, descriptive analysis, correlation and regression analysis. The study found that technological Innovation has a significant impact on all variables i.e. store image, satisfaction and loyalty, while marketing innovation has a statistically significant impact only on satisfaction and has no impact on variables like store image and loyalty.
Keywords: Marketing Innovation; Technological Innovation; Satisfaction; Loyalty; Store Image; innovation; RFID.
Moving toward adoption of social commerce: exploring drivers and barriers using AHP approach
by Mona Jami Pour, Ghazale Taheri
Abstract: While social commerce has quickly become an interesting area for both academics and practitioners, little studies has been done about the key drivers and barriers to adopting it within businesses. For fill this theoretical gap, this study tries to explore comprehensively key drivers and barriers of social commerce which is critical for its successful implementation. To gain research objective, the related literature is comprehensively reviewed to extract key drivers and barriers of social commerce adoption. Then proposed key main categories were assessed via experts viewpoints by survey method. Finally, evaluated drivers and barriers are prioritized using the AHP method. The key barriers and drivers are categorized into four main groups including internal drivers, external drivers, internal barriers and external barriers. Identifying key drivers and barriers comprehensively as well as their orders and weights are valuable for managers in order to formulate appropriate adoption strategy and guidelines.
Keywords: social media; social commerce; barriers and drivers; analytical hierarchy process (AHP).
The mediating role of parental mediation in the relationship between media use and materialism
by Manisha Behal, Pavleen Soni
Abstract: The present research endeavours to firstly examine and compares the direct relationship of materialism initiated by television and internet use and secondly, as how use of multiple parental mediation strategies simultaneously mediate the effect of TV and internet on cultivation of materialism among youth. The findings of the present study reveal that media to inculcate materialism in youth but the magnitude of the impact of television is stronger in promoting materialism as compared to internet among youth. Besides, the results of parallel multiple mediation models reveal that co-viewing and restrictive styles of parental mediation fully mediate the relationship between TV exposure and materialism, while, internet exposure was partially mediated by path that involved active co-use and monitoring styles of parental mediation styles. The role of parents endorses in the present study could help children in developing their attitude towards media content and enable them to become mature media users.
Keywords: youth; media; materialism; parental mediation; India.
Robotic pharmacies potential and limitations of artificial intelligence: a case study
by Mounir M. El Khatib, Gouher Ahmed
Abstract: This study evaluates the robotic pharmacies as one of the latest smart technologies adopted in the hospitals of the United Arab Emirates, an evolving global healthcare hub. Three government hospitals were investigated with the 'makes' of same robot pharmacy Omnicell German Co. and compared with the robot pharmacy named UCSF Medical Center pharmacy being used in San Francisco to investigate the differences if any between the two robots. The findings reveal robotic pharmacy results in the cost and error reduction, decrease in patient waiting time and increase in service delivery efficiency. Artificial intelligence (AI) can provide an opportunity for more significant benefits to the robotic pharmacy. The study suggests that it is essential to take substantive steps towards the enhancement of AI in robotic pharmacy, which the authorities in the UAE, known for its technological dynamism, may take due cognizance in the course of time.
Keywords: artificial intelligence; automatic dispensing robot; electronic prescribing; robotic pharmacy; UAE.
Study of regional innovation ecosystem based on the big data intellectual analysis
by Leyla Gamidullaeva, Alexey Finogeev, Kirill Lychagin, Sergey Vasin
Abstract: The article is aimed at studying regional innovation ecosystems on the basis of intellectual analysis of data on firms' innovative development. The authors developed a methodology for modelling and exploring the innovative potential and investment appeal of regional firms. The goal of the proposed methodology is to reduce transaction costs on innovative actors' interaction and to increase the effectiveness of their innovation activities. To achieve the research objective, it is necessary to solve the tasks of collecting data on innovation activities of enterprises in the regions, to develop methods for assessing their innovative potential, to synthesise forecasting models of innovative development. The methodology utilises the tools of the informational and analytical platform with the flow architecture of the data collection and integration system and the convergent mechanism for big data processing. The objective is to support decision-making and management of innovative processes in the regions.
Keywords: innovation system; innovative activity; innovative potential; cluster analysis; benchmarking analysis; investment appeal; transaction costs; big data; cyber-social system; intellectual analysis.
Mapping employers' perspectives on student employability to address skills-gaps in the United Arab Emirates
by Babeet Gupta, Ruchi Agarwal, Hardeep Anant
Abstract: Though employability of graduates has a direct correlation with their skill sets, yet, often there is a profound disconnect between the skill sets that employers want and the ones that job seekers possess. The current study aims to investigate this issue from the perspectives of employers based in the United Arab Emirates (UAE). Eighty two leading employers of BBA graduates based in Ajman, Sharjah and Dubai were interviewed along with twenty six leading employers of MBA graduates. A theoretical framework, tailored to address the specific skills-gaps that prevail in the region, as well as to anticipate and address the skills and competencies that might be required in the future has been constructed. This paper provides new theoretical insights that addresses the skills gaps which exist in United Arab Emirates. The findings of this study will help the education providers in the region to design strategies to enhance the employability of their graduates.
Keywords: employability; skill-gap; future skills; theoretical framework; skill development; employers perspective; United Arab Emirates; UAE.
Systemic complementarity, an integrative model of cooperation among small and medium-sized tourism enterprises in Mexico
by J. Yvette Sánchez-García, Juan E. Núñez-Ríos, Carlos López-Hernández
Abstract: This article explores cooperation among small and medium-sized tourism companies as a way to adapt better to their context because the lack of organisation and control affect their equilibrium and life cycle. The systemic complementarity was explored to maximise responsive and adaptive capabilities considering heterogeneity in these companies. The viable system approach was adopted to treat conflictual relations in these companies; in that sense, the viable system model was applied to develop coherent relationships, foster collaborative interactions and seek equilibrium. The functions and communication processes in the model distribute necessary information to enrich management and operations considering the environment. Also, the culture and interaction among actors foster ownership and engagement to achieve viability. Finally, through organisational cybernetics, it is attempted to contribute to strengthen these organisations and help them to identify their opportunities as a whole.
Keywords: viable system model; VSM; system dynamics; heterogeneity; enterprise cooperation; SMEs; organisational relationship; Mexico.
Innovation strategy and network capability as marketing innovation enablers
by Bruna Cescatto Costa, Simone Regina Didonet
Abstract: The aim of this paper is to verify the influence of innovation strategy and network capability on marketing innovation. Data obtained from a survey with 131 small and medium firms from the cosmetic industry in Brazil were analysed using PLS-SEM technique. The results confirmed the influence of both antecedents, i.e., innovation strategy and network capability. Furthermore, the findings showed that small and medium enterprises are more innovative in marketing than micro firms are. Besides, network capability showed slightly stronger impact in marketing innovation than innovation strategy. This can be explained by considering characteristics of the sector, which exhibits high dependence on suppliers, distributors and clients. This study contributes by adding evidences, which link the managerial perspective of innovation to marketing innovation instead of considering the usual linkages between firm performance and product innovation. Thus, firms who want to foster marketing innovation find evidence of the factors that favours marketing innovation incidence.
Keywords: marketing innovation; innovation strategy; small firms; cosmetics; network capability.
Financial models insights of strategic R&D project investments
by Wesley L. Harris, Jarunee Wonglimpiyarat
Abstract: This paper analyses strategic implications of using the financial models to evaluate research and development (R&D) project investments. It also discusses the challenges of intellectual property (IP) valuation. This paper reveals how conventional financial models fail to recognise the importance of strategic positioning since there are limits in terms of using the quantified approaches to measure R&D performance. From the technology management perspective, it is argued that financial models need to be reconciled with technology strategies since today's investments have linkages with firms' competitiveness in the long run.
Keywords: financial models; technology management; net present value; NPV; internal rate of return; IRR; Black-Scholes; capital asset pricing model; CAPM.
Childhood memories affecting brand loyalty and consumption behaviour among adult consumers
Abstract: This study aims at measuring the brand attachment, brand involvement, brand loyalty, and consumer engagement in manifesting anthropomorphic consumption behaviour through the retrieval of childhood memories. Data were collected from both men and women between the age group of 21-45 on 12 variables closely related towards influencing the childhood memories on adult consumption behaviour encompassing overall customer satisfaction, extent of perceived use value, brand arousal leveraging me too feeling, and marketing strategies. The study reveals that the retrieval of childhood memories has significant impact on strengthening brand loyalty and developing consumption behaviour among adult consumers. Commonly, the consumption behaviour is influenced by the childhood memories to regain love for brands and happiness. The narratives of childhood memories over time influences adult consumers to rebuild association with the antique brands.
Keywords: childhood memories; narratives; consumption behaviour; adult consumers; emotions; childhood experience; brand loyalty.