International Journal of Business Excellence (IJBEX)

International Journal of Business Excellence

2020 Vol.21 No.1


Pages Title and author(s)
1-16Quality-satisfaction-loyalty linkage and switching costs: findings in the context of online life insurance
Preethi Viswanathan; Garima Gupta
DOI: 10.1504/IJBEX.2020.106932
17-36The importance of aligning lean with organisational strategy
Kristy J. Lauver; Abraham Y. Nahm; Brent S. Opall; James P. Keyes
DOI: 10.1504/IJBEX.2020.106934
37-63Strategy code: indicators of organisational alignment for obtaining strategy implementation effectiveness
Luís Alberto Monteiro De Barros; Adalberto Fischmann
DOI: 10.1504/IJBEX.2020.106953
64-80Enhancing proactivity among hospital employees: a serial mediation model
Abhishek Singh; Santosh Rangnekar
DOI: 10.1504/IJBEX.2020.106940
81-117Capacity management strategies in supply chains - a critical review and directions for future
Renu L. Rajani; Githa S. Heggde
DOI: 10.1504/IJBEX.2020.106951
118-138Impact of referrals on buying decisions and cognitive behaviour among aging consumers
Rajagopal
DOI: 10.1504/IJBEX.2020.106933
139-152Audit report lag determinants: a panel data regression model with all companies listed on the Dow Jones Stock Index
David Daniel Hammes Junior; Luísa Karam De Mattos; Leonardo Flach
DOI: 10.1504/IJBEX.2020.106954

 

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