International Journal of Business Excellence (IJBEX)

International Journal of Business Excellence

2020 Vol.20 No.3

Pages Title and author(s)
295-321Sustainability in lean manufacturing: a systematic literature review
Naveen Kumar; Kaliyan Mathiyazhagan
DOI: 10.1504/IJBEX.2019.10024618
322-337The role of social influence and e-service quality in impacting loyalty for online life insurance: a SEM-based study
Preeti Viswanathan; Anurupa B. Singh; Garima Gupta
DOI: 10.1504/IJBEX.2019.10019249
338-358Integrating justice dimensions and expectation-confirmation model in measuring customer satisfaction and continuance intention in private higher education in Malaysia: a conceptual model
Mohd Rushidi Bin Mohd Amin; Saiful Ahmad Masrani; Shishi Kumar Piaralal
DOI: 10.1504/IJBEX.2019.10018762
359-374Achieving excellence in services marketing: roles in customer delight
Pratap Chandra Mandal
DOI: 10.1504/IJBEX.2019.10019235
375-397Modelling the common critical success factors for the adoption of Lean Six Sigma in Indian industries
Narottam; K. Mathiyazhagan; Krishan Kumar
DOI: 10.1504/IJBEX.2019.10024146
398-418Employee commitment to strategy implementation and strategic performance: organisational policy as moderator
Chijioke Nwachukwu; Pavel Zufan; Helena Chladkova
DOI: 10.1504/IJBEX.2019.10019238
419-432Understanding the relationship between supply chain management maturity dimensions: findings from a case study in a truck manufacturing company
Jeanfrank T.D. Sartori; Guilherme F. Frederico
DOI: 10.1504/IJBEX.2019.10019248
433-449Sustainability for small and medium enterprises: an interpretive structural modelling approach
B. Uma Maheswari; D. Kavitha
DOI: 10.1504/IJBEX.2019.10019237