
International Journal of Business Excellence
2009 Vol.2 No.3/4
Special Issue on Business Excellence in 21st Century Organisations
Guest Editors: Dr. Angappa Gunasekaran and Dr. D. Steven White
Pages | Title and author(s) |
223-240 | The key account management system in the paper industry business environmentLaura Piila, Harri Haapasalo DOI: 10.1504/IJBEX.2009.024444 |
241-256 | Chinese managers' perceptions of their ability to deliver service qualityDarlene Brannigan Smith, Dennis A. Pitta DOI: 10.1504/IJBEX.2009.024445 |
257-268 | The evolution from brand equity to customer relationship equity to trust equity: the new challengeWilliam J. Lundstrom DOI: 10.1504/IJBEX.2009.024446 |
269-284 | Knowledge absorption in an emerging economy – the role of foreign investments and trade flows in RussiaMarko T. Torkkeli, Daria Podmetina, Anna-Mari Yla-Kojola, Juha Vaatanen DOI: 10.1504/IJBEX.2009.024447 |
285-300 | The image and academic expectations of South African and Malaysian university studentsJohan W. De Jager, Werner Soontiens DOI: 10.1504/IJBEX.2009.024448 |
301-316 | Government, law and structure: where is transparency and what does it mean for marketing strategy?Camille P. Schuster, Phil Harris DOI: 10.1504/IJBEX.2009.024449 |
317-329 | The development and implementation status of RFID in ChinaAnnibal Jose Scavarda, Peter O'Neill, Luiz Felipe Scavarda, Xiaoyang Wang DOI: 10.1504/IJBEX.2009.024450 |
330-345 | A research strategy formulation for innovative Greek universitiesChristina Besta, Nikolaos Georgiadis, Vicky Manthou, Maro Vlachopoulou DOI: 10.1504/IJBEX.2009.024451 |
346-359 | The impact of perceived innovativeness, branding strategy and parent brand salience on the reciprocal transfer of core associationsJean Boisvert, Suzan Burton DOI: 10.1504/IJBEX.2009.024452 |
360-373 | Income as a determinant of the acquisition of cellular products and services by tertiary studentsAntonie Drotsky, David Benjamin Janse Van Rensburg, Johan W. De Jager DOI: 10.1504/IJBEX.2009.024453 |
374-387 | Collective bargaining: a tool for industrial harmony in Ghanaian industrial settingsJames Kennedy Turkson DOI: 10.1504/IJBEX.2009.024454 |
388-401 | New service development in an international context: a case study of a Finnish technopark company in RussiaValtteri Kaartemo, Kaisa-Kerttu Peltola DOI: 10.1504/IJBEX.2009.024455 |