International Journal of Business Excellence (IJBEX)

International Journal of Business Excellence

2009 Vol.2 No.3/4

Special Issue on Business Excellence in 21st Century Organisations

Guest Editors: Dr. Angappa Gunasekaran and Dr. D. Steven White


Pages Title and author(s)
223-240The key account management system in the paper industry business environment
Laura Piila, Harri Haapasalo
DOI: 10.1504/IJBEX.2009.024444
241-256Chinese managers' perceptions of their ability to deliver service quality
Darlene Brannigan Smith, Dennis A. Pitta
DOI: 10.1504/IJBEX.2009.024445
257-268The evolution from brand equity to customer relationship equity to trust equity: the new challenge
William J. Lundstrom
DOI: 10.1504/IJBEX.2009.024446
269-284Knowledge absorption in an emerging economy – the role of foreign investments and trade flows in Russia
Marko T. Torkkeli, Daria Podmetina, Anna-Mari Yla-Kojola, Juha Vaatanen
DOI: 10.1504/IJBEX.2009.024447
285-300The image and academic expectations of South African and Malaysian university students
Johan W. De Jager, Werner Soontiens
DOI: 10.1504/IJBEX.2009.024448
301-316Government, law and structure: where is transparency and what does it mean for marketing strategy?
Camille P. Schuster, Phil Harris
DOI: 10.1504/IJBEX.2009.024449
317-329The development and implementation status of RFID in China
Annibal Jose Scavarda, Peter O'Neill, Luiz Felipe Scavarda, Xiaoyang Wang
DOI: 10.1504/IJBEX.2009.024450
330-345A research strategy formulation for innovative Greek universities
Christina Besta, Nikolaos Georgiadis, Vicky Manthou, Maro Vlachopoulou
DOI: 10.1504/IJBEX.2009.024451
346-359The impact of perceived innovativeness, branding strategy and parent brand salience on the reciprocal transfer of core associations
Jean Boisvert, Suzan Burton
DOI: 10.1504/IJBEX.2009.024452
360-373Income as a determinant of the acquisition of cellular products and services by tertiary students
Antonie Drotsky, David Benjamin Janse Van Rensburg, Johan W. De Jager
DOI: 10.1504/IJBEX.2009.024453
374-387Collective bargaining: a tool for industrial harmony in Ghanaian industrial settings
James Kennedy Turkson
DOI: 10.1504/IJBEX.2009.024454
388-401New service development in an international context: a case study of a Finnish technopark company in Russia
Valtteri Kaartemo, Kaisa-Kerttu Peltola
DOI: 10.1504/IJBEX.2009.024455