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International Journal of Business Excellence (IJBEX)

International Journal of Business Excellence

2009 Vol.2 No.3/4

Special Issue on Business Excellence in 21st Century Organisations

Guest Editors: Dr. Angappa Gunasekaran and Dr. D. Steven White

Pages	Title and author(s)
223-240	The key account management system in the paper industry business environment Laura Piila, Harri Haapasalo DOI: 10.1504/IJBEX.2009.024444
241-256	Chinese managers' perceptions of their ability to deliver service quality Darlene Brannigan Smith, Dennis A. Pitta DOI: 10.1504/IJBEX.2009.024445
257-268	The evolution from brand equity to customer relationship equity to trust equity: the new challenge William J. Lundstrom DOI: 10.1504/IJBEX.2009.024446
269-284	Knowledge absorption in an emerging economy – the role of foreign investments and trade flows in Russia Marko T. Torkkeli, Daria Podmetina, Anna-Mari Yla-Kojola, Juha Vaatanen DOI: 10.1504/IJBEX.2009.024447
285-300	The image and academic expectations of South African and Malaysian university students Johan W. De Jager, Werner Soontiens DOI: 10.1504/IJBEX.2009.024448
301-316	Government, law and structure: where is transparency and what does it mean for marketing strategy? Camille P. Schuster, Phil Harris DOI: 10.1504/IJBEX.2009.024449
317-329	The development and implementation status of RFID in China Annibal Jose Scavarda, Peter O'Neill, Luiz Felipe Scavarda, Xiaoyang Wang DOI: 10.1504/IJBEX.2009.024450
330-345	A research strategy formulation for innovative Greek universities Christina Besta, Nikolaos Georgiadis, Vicky Manthou, Maro Vlachopoulou DOI: 10.1504/IJBEX.2009.024451
346-359	The impact of perceived innovativeness, branding strategy and parent brand salience on the reciprocal transfer of core associations Jean Boisvert, Suzan Burton DOI: 10.1504/IJBEX.2009.024452
360-373	Income as a determinant of the acquisition of cellular products and services by tertiary students Antonie Drotsky, David Benjamin Janse Van Rensburg, Johan W. De Jager DOI: 10.1504/IJBEX.2009.024453
374-387	Collective bargaining: a tool for industrial harmony in Ghanaian industrial settings James Kennedy Turkson DOI: 10.1504/IJBEX.2009.024454
388-401	New service development in an international context: a case study of a Finnish technopark company in Russia Valtteri Kaartemo, Kaisa-Kerttu Peltola DOI: 10.1504/IJBEX.2009.024455