International Journal of Agile Systems and Management (IJASM)

International Journal of Agile Systems and Management

2020 Vol.13 No.4


Pages Title and author(s)
339-389Agile information technology service management with DevOps: an incident management case study
João Faustino; Rúben Pereira; Bráulio Alturas; Miguel Mira Da Silva
DOI: 10.1504/IJASM.2020.10034547
390-416An improved model of Agile Kanban method: verification process through experts' review
Hamzah Alaidaros; Mazni Omar; Rohaida Romli
DOI: 10.1504/IJASM.2020.10034550
417-437Managing reverse exchange in the service supply chain using role activity diagram: a case study of credit card complaint management
Tonmoy Choudhury; K.M. Kutub Uddin Romel; Ferry Jie; Hadrian Geri Djajadikerta
DOI: 10.1504/IJASM.2020.10034551
438-463Critical factors for optimisation of performance: the private higher education context in Malaysia
Josephine I.L. Chan; Rajendran Muthuveloo
DOI: 10.1504/IJASM.2020.10034552
464-511A maturity model for DevOps
Daniel Teixeira; Rúben Pereira; Telmo Henriques; Miguel Mira Da Silva; João Faustino; Miguel Silva
DOI: 10.1504/IJASM.2020.10034553