International Journal of Agile Systems and Management
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International Journal of Agile Systems and Management (13 papers in press)
Abstract: Some decades ago, the concept of "ambidexterity" was introduced in the theory and practice of organization management, but only recently applied to the management of the entire supply chain. Our goals in this article are to propose a definition for Ambidextrous supply chains in the field of apparel and to study the three leaders of the industry and identify if they balance their supply chain archetypes in their way to Ambidexterity. The apparel industry is one of the most global and fluctuating industries in the world, and apparel supply chains play a strategic role in the growth of the industry and permanency of the brands through end-consumer responsiveness. An ambidextrous supply chain refers to the ability to maintain daily operations excellence while looking for constant innovation and the ability to keep balance. This balance might be achieved through an ambidextrous supply chain. The three studied cases show how organizations can achieve ambidexterity by managing trade-offs latent in this industry.
Keywords: ambidexterity; supply chain archetypes; apparel industry; innovation process; strategic management; case study.
Learning organization as technology for the socio-economic paradigm implementation
by Nataša Rup?i?
Abstract: The paper discusses prospects of the paradigm shift and proposes the learning organization concept as the technology for the implementation of the learning socio-economic paradigm. The learning socio-economic concept can be described as an overarching business model or a paradigm, providing governing principles regarding interests of major stakeholders. The proposed learning organization structure-behaviour platform can be analysed from the organizational and individual perspective. The proposed concept based on the learning organization premises can contribute to the development of the social democratic process and welfare so the main social challenge within the learning framework becomes stimulating positive manifestations of cooperation and complexity as well as increasing behavioural variety as a means of fighting entropy. The paper therefore represents an attempt to provide a descriptive and normative guidance for developing a model for modern business making in terms of personal growth, business excellence and social inclusiveness and sustainability.
Keywords: paradigm; socio-economic paradigm; learning socio-economic paradigm; learning organization.
A Fuzzified Story Point Approach For Agile Projects
by Anupama Kaushik, Devendra Kr. Tayal, Kalpana Yadav
Abstract: Effort estimation is very important for any software development organization. A lot of work is present for effort estimation in traditional software development but, effort estimation in agile software development (ASD) poses a great research challenge as not much of work is done in this regard. This work proposes a fuzzy approach to effort estimation in agile software development environment by identifying first the cost drivers affecting the effort of agile projects and then calculating the effort using fuzzified story point approach. These cost drivers are collected by taking a web survey from the companies in Delhi-NCR which practise ASD. Statistical tests are also performed in order to show the dependency of effort on these cost drivers. Here, fuzzy interval type-2 is used which is compared with fuzzy type-1. It is found that, the effort calculated using fuzzy interval type-2 is better than fuzzy type-1.
Keywords: Software Effort Estimation; Fuzzy logic; Agile software development (ASD); Interval Type-2 FIS; Cost drivers; Agile Effort; Story Point Approach;.
Critical Factors in Information Technology Capability for Enhancing Firms Environmental Performance: Case of Indonesian ICT Sector
by Ferry Jie, Darius Antoni, Ahmad Abareshi
Abstract: Information technology (IT) capability can be adopted by organisations to improve their environmental performance in order to meet environmental regulations, improve their profitability and enhance their competitive position in the marketplace. The main purpose of this paper is to develop a research framework which can serve as a basis to understand how IT capability leads to improvement of environmental performance and what critical IT capabilities would improve environmental performance in an organisation. The hypothesised framework is developed based on a review of the literature on RBV theory and green IT. The data is collected using a questionnaire method. Then the questionnaire is structured and presented on a seven-point Likert scale to facilitate examination of the relationship between the role of IT capability and organisational environmental performance. A seven-point Likert scale is used to measure the perceptions of participants in using IT capability for improving environmental performance in each organisation, which later determined the critical factors of IT capability for improving environmental performance. The sampling unit of this study is from managerial levels in selected 1265 Indonesian ICT organisations based on the list provided by the Ministry of Trade, Republic of Indonesia. The findings show that environmental performance is influenced by IT infrastructure quality, IT human resources competence, and environmental IT competence.
Keywords: IT capability; environmental performance; IT infrastructure; IT human Resources; green IT.
Sample Median Approximation on Stochastic Data Envelopment Analysis
by Anton Abdulbasah Kamil, Marah Doli Nasution, Herman Mawengkang
Abstract: This paper study a new approximation model to solving Stochastic Data Envelopment Analysis (SDEA) Problem. The proposed approach is based on problems that might occur in everyday life. This paper discusses the approach in determining the efficiency and super efficiency ratings of a Decision Making Unit (DMU) in the DEA model with stochastic data. In determining efficiency, SDEA is first transformed into an equivalent deterministic DEA by changing its chance constraints in such a way that the SDEA problem can be solved easily. The author proposes an approach technique called a Sample Median Approximation (SMA) to change the chance constraints so that it will be easy to get the optimal solution in determining the efficiency of DMUs. In the process, the data to be processed first is determined by the median average which will later be considered to represent the actual sample average. As a numerical example, the author resolves the vendor selection problem as presented by Wu and Olson (2006) in their paper. By taking the same parameter value (alpha = 0.2 and beta = 0.9), the efficiency score and super efficiency of the problem are obtained.
Keywords: Stochastic Data Envelopment Analysis; Sample Median Approximation; super efficiency.
A framework to promote social sustainability in industry 4.0
by Alessandra Papetti, Monica Pandolfi, Margherita Peruzzini, Michele Germani
Abstract: Industrial process digitalization is pervading numerous areas of production system, including sustainability. The study presents a method to affirm how the social sustainability of a company also passes through the protection of the welfare of the worker and describes a case study focused on SMEs. The method considers different aspects including the characteristics of the worker/s, the working context, and the content of the work activity. From this point of view, objectives of social sustainability in the factory environment have been defined, which are made up of multifactorial variables that are often present in the same context. The support of the technology accompanying the method is the IoT system, in particular the integration of the wearable technological devices. Following the proposed method, the results of the case study offer many in-depth insights, from the objective analysis of personal characteristics to the organization of work, from the use of technological tools to the concomitant administration of questionnaires, from the application of international standards to the association of methodologies more or less recognized, but able to systematize generally dated evaluation processes. In any case, pursuing the same objective of ensuring social sustainability.
Keywords: Social sustainability; Human-Centered Manufacturing; Ergonomics; Industry 4.0; Internet of Things (IoT).
BUSINESS PROCESS MANAGEMENT SYSTEMS IN PORT PROCESSES: A SYSTEMATIC LITERATURE REVIEW
by Alicia Martín-Navarro, María Paula Lechuga Sancho, José Aurelio Medina-Garrido
Abstract: BPMs or Business Process Management Systems represent a technology that automates business processes, connecting users to their tasks. There are many business processes within the port activity that can be improved through the use of more efficient technologies and BPM in particular, which can help to coordinate and automate critical processes such as cargo manifests, customs declaration the management of scales, or dangerous goods, traditionally supported by EDI technologies. These technologies could be integrated with BPM, modernizing port logistics management. The aim of this work is to demonstrate, through a systematic analysis of the literature, the state of the art in BPM research. For this, a systematic review of the literature of the last ten years was carried out. The works generated by the search were subsequently analysed and filtered. After the investigation, it is discovered that the relationship between BPM and the port sector is practically non-existent which represents an important gap to be covered and a future line of research.
Keywords: Business process management; BPMS; workflow system; backport terminals; port; literature review.
Átropos: Towards a Risk Prediction Model for Software Project Management
by Alexsandro Filippetto, Robson Lima, Jorge Barbosa
Abstract: Deep changes have been taking place in business, brought about by increasing technological advancement and a constant digital transformation. Risk event management has become strategic in Project Management, where uncertainties are inevitable. In this sense, the use of concepts of ubiquitous computing, such as contexts, context histories, and mobile computing can assist in proactive project management. This article proposes a computational model to the reduction of the probability of project failure through the prediction of risks. The aim of the study is showing a model to assist teams to identify and monitor risks at different points in the life cycle of projects. This research was conducting a case study containing 5 projects in execution to evaluate the risk recommendations. For history, a database with 153 projects was used for a financial company. The recommendations were evaluated by a project team composed of 9 professionals, obtaining a result of 72% acceptance.
Keywords: Risk Management; Risk Prediction; Risk Identification; Risk Response; Project Management; Agile Management.
Transdisciplinarity Within the Academic Engineering Literature
by Susan Lattanzio, Emily Carey, Alex Hultin, Reza Imani Asrai, Nataliya Mogles, Marcelle McManus, Glenn Parry, Linda Newnes
Abstract: Despite increased discourse around transdisciplinary (TD) research, there is a perception it has received less attention within engineering. This is significant if, as generally accepted, TD increases the societal value of research. This paper benchmarks TD engineering research against the broader TD literature, addressing the question: How do the characteristics of the academic engineering TD literature compare to the TD academic literature in general? We analyse the chronology, source journals, and text of papers referencing TD within their abstract and compare this to papers that fall within the engineering subject area. The conclusions find that TD research is limited generally, and within engineering specifically. Historically, TD research focuses on sustainability challenges, a persistent trend within the general literature. Within engineering research, the focus of TD is wider and addresses operational and grand challenge problems. TD remains poorly defined and future work should focus on clarifying meaning within the engineering discipline.
Keywords: Transdisciplinary; Trans-disciplinary; Transdisciplinarity; Engineering Research; Characterising Transdisciplinarity; Characterising Transdisciplinary Research; Benchmark; Societal Value.
Impact of halal supplier service quality and staff readiness to adopt halal technology on halal logistics performance: a study of Indonesian halal meat supply chain
by Ilyas Masudin, Ferry Jie, Widayat Widayat
Abstract: Research related to the readiness of employees to adopt technology and its influence on logistics performance has been done quite a lot, but its application, together with halal supplier service quality in the perspective of halal logistics is very rarely done. This study investigates the relationship between employee readiness to adopt technology in halal meat retailing and manufacturing industries and halal supplier service quality on halal logistics performance. In this article, quantitative research was carried out by collecting data from random sample data from 276 respondents working in the halal and retail meat industries and halal meat suppliers in Indonesia. Descriptive and inter-correlation analysis using SmartPLS is used to determine the extent to which employees' readiness to adopt technology in halal meat retailing and manufacturing industries, as well as the quality of halal service suppliers, affects the performance of halal logistics. The results of this study indicate that the performance of halal logistics is significantly influenced by the readiness of the use of technology in the retail halal meat industry and the quality of halal service suppliers. Meanwhile, the moderate influence occurs in the relationship between the readiness of using technology in the halal manufacturing sector on the performance of halal logistics.
Keywords: Technology readiness; halal supplier; halal logistics; logistics performance.
Agile Information Technology Service Management with DevOps: An Incident Management Case Study
by João Faustino, Rúben Pereira, Bráulio Alturas
Abstract: This research aims to investigate how DevOps culture can be applied in the incident management process. The authors believe, based on experience as practitioners, that agile software development methodologies are fair enough to be used on Incident Management process, to quickly restore the business interruption. An application management team which solves incidents and applies DevOps practices was studied. Three data collection methods were used: interviews, document analysis and observation. This research provides novel findings supported by metrics and real experience implementing DevOps practices in incident management process. The novelty of the findings brings advantages for academics, and due to the exploratory nature of this research, it extends the body of knowledge. It also provides contributions for practitioners, by showing how these practices can be applied and the result of the implementation of these practices. Directions of future work are also presented.
Keywords: Information Technology; Case Study; Interviews; Document Analysis; Observation; DevOps; Incident Management; Application Management; Agile Methodologies; Service Management.
An improved model of Agile Kanban method: Verification process through experts review
by Hamzah Alaidaros, Mazni Omar, Rohaida Romli
Abstract: This paper presents the verification results of the proposed model for improving the software project-monitoring task of the Agile Kanban method (i-KAM). However, i-KAM is still in its initial phases and requires verification regarding the proposed components and associated criteria. Therefore, expert review method was used to collect valid and reliable data from experienced persons who have skills and experiences in Agile software development. In this study, 11 experts participated and their opinions were obtained and quantified by using descriptive analysis. Results confirm that i-KAM is a well-accepted model as it can improve the progress monitoring task in terms of extending its tracking mechanism, controlling the WIP limits, and providing useful insights on the project status. Thereafter, i-KAM was revised according to the suggestions provided by the experts to enhance its feasibility and to achieve the readability of elements. The implementation of i-KAM in the real software houses would help in delivering software projects within prescribe cost and time.
Keywords: Agile Kanban method; software project monitoring task; verification process; expert review; i-KAM.
Managing reverse exchange in service supply chain using role activity diagram: A case study of credit card complain management
by Tonmoy CHOUDHURY, K. M. Kutub Uddin Romel, Ferry Jie, Hadrian Djajadikerta
Abstract: Service industry is associated with the flow of information and finance. In the past, significant amount of work has been done to address the different issues of direct exchange between service providers and customers. However, research on reverse exchange of service supply chain is still in primitive stage. As there is no exchange of material goods between customers and service providers, quality of service plays a vital role in defining their business. Hence, the reverse exchange between service providers and customer plays a huge role in making service supply chain more sustainable. Banking industry is one of the main segments of service industry. This paper is focused on the credit card complain handling process of a bank in Bangladesh. There were many bottlenecks in the workflow of their complain handling system. The whole process has been modelled using Role activity diagram (RAD) and is demonstrated in the case study.
Keywords: Role Activity Diagram (RAD); Reverse exchange; Credit card service; Service supply chain.