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Vol. 1

International Journal of Work Organisation and Emotion

2011 Vol. 4 No. 2

 

PagesTitle and authors
113-135The hidden dimension of emotional labour: tactics to cope with emotional dissonance in French hypermarkets
Christophe Vignon; Sylvie Scoyez
DOI: 10.1504/IJWOE.2011.044593

136-157Emotional Intelligence, Emotional Labour and Organisational Citizenship Behaviour in service environments
Yashotha Ramachandran; Peter J. Jordan; Ashlea C. Troth; Sandra A. Lawrence
DOI: 10.1504/IJWOE.2011.044594

158-177Not beyond the tipping point: restrained emotions and the functionality of business meals in consultancy
Yvette Taminiau; Enny Das; Liselore Berghman; Yuri Fangman
DOI: 10.1504/IJWOE.2011.044595

178-194Zones of emotional labour: an explorative study among Danish public family law caseworkers
Pernille Solveig Strobaek
DOI: 10.1504/IJWOE.2011.044596

195-212Emotional dimensions of dirty work: men's encounter with taint in the butcher trade
Ruth Simpson; Natasha Slutskaya; Jason Hughes
DOI: 10.1504/IJWOE.2011.044597