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International Journal of Work Organisation and Emotion

2010 Vol. 3 No. 4


PagesTitle and authors
317-335Emotional intelligence skills: the building blocks of defence against emotional labour burnout
L. Melita Prati, Joy H. Karriker
DOI: 10.1504/IJWOE.2010.035322

336-350Relating physician emotional expression to shared understanding and shared decision-making with patients
Raymond T. Lee, Brenda L. Lovell, Celeste M. Brotheridge
DOI: 10.1504/IJWOE.2010.035323

351-367Emotional labour and employee engagement in call centres: a study in Indian context
Rakesh Kumar Agrawal, Jagriti Sadhana
DOI: 10.1504/IJWOE.2010.035324

368-383Learning to be a competent paramedic: emotional management in emotional work
Cathrine Filstad
DOI: 10.1504/IJWOE.2010.035325

384-399Community engagement and artful academic staff development: a return on expectations through collaborative practice
Cheryl Kerr
DOI: 10.1504/IJWOE.2010.035326

400-419Managing unlawful feelings: the emotional regime of the Swedish migration board
Asa Wettergren
DOI: 10.1504/IJWOE.2010.035327