International Journal of Work Organisation and Emotion
2010 Vol.3 No.4
Pages | Title and author(s) |
317-335 | Emotional intelligence skills: the building blocks of defence against emotional labour burnoutL. Melita Prati, Joy H. Karriker DOI: 10.1504/IJWOE.2010.035322 |
336-350 | Relating physician emotional expression to shared understanding and shared decision-making with patientsRaymond T. Lee, Brenda L. Lovell, Celeste M. Brotheridge DOI: 10.1504/IJWOE.2010.035323 |
351-367 | Emotional labour and employee engagement in call centres: a study in Indian contextRakesh Kumar Agrawal, Jagriti Sadhana DOI: 10.1504/IJWOE.2010.035324 |
368-383 | Learning to be a competent paramedic: emotional management in emotional workCathrine Filstad DOI: 10.1504/IJWOE.2010.035325 |
384-399 | Community engagement and artful academic staff development: a return on expectations through collaborative practiceCheryl Kerr DOI: 10.1504/IJWOE.2010.035326 |
400-419 | Managing unlawful feelings: the emotional regime of the Swedish migration boardAsa Wettergren DOI: 10.1504/IJWOE.2010.035327 |