Browse issues Vol. 9 2018 Vol. 9 No. 3 2018 Vol. 9 No. 2 2018 Vol. 9 No. 1 Vol. 8 2017 Vol. 8 No. 4 2017 Vol. 8 No. 3 2017 Vol. 8 No. 2 2017 Vol. 8 No. 1 Vol. 7 2016 Vol. 7 No. 4 2016 Vol. 7 No. 3 2016 Vol. 7 No. 2 2015 Vol. 7 No. 1 Vol. 6 2014 Vol. 6 No. 4 2014 Vol. 6 No. 3 2014 Vol. 6 No. 2 2014 Vol. 6 No. 1 Vol. 5 2013 Vol. 5 No. 4 2013 Vol. 5 No. 3 2012 Vol. 5 No. 2 2012 Vol. 5 No. 1 Vol. 4 2011 Vol. 4 No. 3/4 2011 Vol. 4 No. 2 2011 Vol. 4 No. 1 Vol. 3 2010 Vol. 3 No. 4 2010 Vol. 3 No. 3 2009 Vol. 3 No. 2 2009 Vol. 3 No. 1 Vol. 2 2008 Vol. 2 No. 4 2008 Vol. 2 No. 3 2007 Vol. 2 No. 2 2007 Vol. 2 No. 1 Vol. 1 2006 Vol. 1 No. 4 2006 Vol. 1 No. 3 2005 Vol. 1 No. 2 2005 Vol. 1 No. 1 International Journal of Work Organisation and Emotion2010 Vol. 3 No. 4 PagesTitle and authors317-335Emotional intelligence skills: the building blocks of defence against emotional labour burnoutL. Melita Prati, Joy H. Karriker DOI: 10.1504/IJWOE.2010.035322336-350Relating physician emotional expression to shared understanding and shared decision-making with patientsRaymond T. Lee, Brenda L. Lovell, Celeste M. BrotheridgeDOI: 10.1504/IJWOE.2010.035323351-367Emotional labour and employee engagement in call centres: a study in Indian contextRakesh Kumar Agrawal, Jagriti SadhanaDOI: 10.1504/IJWOE.2010.035324368-383Learning to be a competent paramedic: emotional management in emotional workCathrine FilstadDOI: 10.1504/IJWOE.2010.035325384-399Community engagement and artful academic staff development: a return on expectations through collaborative practiceCheryl KerrDOI: 10.1504/IJWOE.2010.035326400-419Managing unlawful feelings: the emotional regime of the Swedish migration boardAsa WettergrenDOI: 10.1504/IJWOE.2010.035327
