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International Journal of Services Technology and Management

2017 Vol. 23 No. 3

 

PagesTitle and authors
165-188Revisiting drivers of tourist satisfaction and loyalty: role of key moderators
Mahshid Omid; Frank Pons; Michel Zins
DOI: 10.1504/IJSTM.2017.10006350

189-203Measuring brand performance in the cruise industry: brand experiences and sustainability orientation as basis for value creation
Nadine Hennigs; Steffen Schmidt; Klaus-Peter Wiedmann; Evmorfia Karampournioti; Franziska Labenz
DOI: 10.1504/IJSTM.2017.10006352

204-218An evolutionary game approach of analysis for enterprises implementing reverse logistics
Lirong Wei; Qun Zhang; Chao Zhang
DOI: 10.1504/IJSTM.2017.10006356

219-236Explore the differences between perceived service quality and customer satisfaction based on customer expectation of service attributes
Xian-Ying Xu; Shi-Yu Wu; Hao Jing
DOI: 10.1504/IJSTM.2017.10006357

237-253Purchasing channel choice based on fuzzy TOPSIS method
Yuangao Chen; Shuo Wang
DOI: 10.1504/IJSTM.2017.10006358