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Vol. 1

International Journal of Services Technology and Management

2015 Vol. 21 No. 1/2/3

Special Issue on International Trends in Service Technology From Multiple Sectors

Guest Editors: Professor G.D. Sardana and Professor Tojo Thatchenkery

 

Editorial
PagesTitle and authors
5-15Change in the Finnish healthcare: managerial sensemaking in the private sector
Maarit Lammassaari; Esa Hiltunen
DOI: 10.1504/IJSTM.2015.071104

16-26Open source ERP - a change maker in emerging countries
Nimisha Singh; Abha Rishi
DOI: 10.1504/IJSTM.2015.071102

27-39Thilawa special economic zone and the single window
John Walsh
DOI: 10.1504/IJSTM.2015.071101

40-54Client-consultant interaction: the dynamics of and conflicts in value co-creation and co-destruction
Suvi Von Becker; Eeva Aromaa; Päivi Eriksson
DOI: 10.1504/IJSTM.2015.071103

55-71Technology support from cluster development initiatives to SMEs: a study of motor spare parts enterprises in Sri Lanka
S.W.S.B. Dasanayaka; G.D. Sardana; C. Silva
DOI: 10.1504/IJSTM.2015.071105

72-82High customer service quality in the beauty service design
Masaki Iijima; Kentaro Azuma
DOI: 10.1504/IJSTM.2015.071099

83-97Empathic facilitation in innovation: combining diagnostic and dialogic practices
Tero Montonen; Päivi Eriksson; Hanna Lehtimäki
DOI: 10.1504/IJSTM.2015.071100

98-110Measuring the effect of brand equity on the consumers' purchase intention
Veenu Sharma; Richa Singh; G.N. Patel
DOI: 10.1504/IJSTM.2015.071106

Additional Papers

111-126A clash of personality? The relationship among consumer personality, brand personality and word-of-mouth with social-cognitive perspective: generation as the moderator
Shu-Hsien Liao; Yu-Chun Chung; Keng-Yi Lin
DOI: 10.1504/IJSTM.2015.071096

127-145Using fuzzy logic approach in estimating individual guest loyalty level for international tourist hotels
Henry C.W. Lau; Dilupa Nakandala; Li Zhao; Ivan K.W. Lai
DOI: 10.1504/IJSTM.2015.071097

146-162The effect of national and international R&D cooperation: differences between manufactures and services
Juan Fernández Sastre
DOI: 10.1504/IJSTM.2015.071120

163-182Behavioural analysis of subjects interacting with information technology: categorising the behaviour of e-consumers
Eduard Cristóbal-Fransi; Eva Martín-Fuentes; Natalia Daries-Ramon
DOI: 10.1504/IJSTM.2015.071121