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Vol. 1

International Journal of Services Technology and Management

2014 Vol. 20 No. 4/5/6

 

PagesTitle and authors
175-198A fuzzy approach to value-based service contract selection
Marco Comerio; Leo Iaquinta; Maria Alessandra Torsello
DOI: 10.1504/IJSTM.2014.068843

199-214Examining continuance usage of mobile banking from the perspectives of ECT and flow
Tao Zhou; Yong Liu
DOI: 10.1504/IJSTM.2014.068844

215-232Cognitive features of KIBS companies: evidence from a cluster analysis
Ettore Bolisani; Marco Paiola; Enrico Scarso
DOI: 10.1504/IJSTM.2014.068853

233-250Maintain maintenance: a look at some threats in the sector
Carlos Roldán-Porta; F. Javier Cárcel-Carrasco; Guillermo Escrivá-Escrivá; Carlos Roldán-Blay
DOI: 10.1504/IJSTM.2014.068856

251-266Structure and organisational behaviour of public research institutions under unstable growth of human resources
Mario Coccia
DOI: 10.1504/IJSTM.2014.068857

267-289A taxonomy of service innovations based on the innovative activity efficiency of service firms: a DEA approach
Yongyoon Suh; Moon-Soo Kim
DOI: 10.1504/IJSTM.2014.068858

290-314Extending the concepts of service quality, transaction costs, internal institutions, and external institutions to the evaluation of real estate agencies
Shu-Man You; Ming-Hsun Tseng; Chun-Chang Lee
DOI: 10.1504/IJSTM.2014.068860

315-334Specialisation is king: creativity support systems for service concept development
Matthias Voigt; Ralf Plattfaut; Björn Niehaves
DOI: 10.1504/IJSTM.2014.068861