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Vol. 1

International Journal of Services Technology and Management

2009 Vol. 11 No. 1

Special Issue on Developments in Industrial B2B Services

Guest Editors: Dr. Tore Markeset and Dr. Uday Kumar


PagesTitle and authors
4-23Value-chain-oriented service development by means of a 'two-channel service model'
Veselin Panshef, Edgar Dorsam, Tomohiko Sakao, Herbert Birkhofer
DOI: 10.1504/IJSTM.2009.022379

24-41Degree of service-orientation in the pulp and paper industry
Nina Davidsson, Bo Edvardsson, Anders Gustafsson, Lars Witell
DOI: 10.1504/IJSTM.2009.022380

42-63Managing industrial service offerings: requirements on content and processes
Christian Kowalkowski, Per-Olof Brehmer, Daniel Kindstrom
DOI: 10.1504/IJSTM.2009.022381

64-81Organisational structures for the service business in product-oriented companies
Heiko Gebauer, Felix Putz
DOI: 10.1504/IJSTM.2009.022382

82-102Industrial services innovation process: influencing factors – a case study
Sukhvir Singh Panesar, Tore Markeset
DOI: 10.1504/IJSTM.2009.022383