| Pages | Title and authors |
| 435-447 | Characteristics and classification of the annualised working hours planning problems
Albert Corominas, Amaia Lusa, Rafael Pastor
DOI: 10.1504/IJSTM.2004.006276 |
| 448-464 | Lean potential of network-enabled remote service outsourcing: spatio-temporal decoupling and resource flexibility
Alfonso Duran
DOI: 10.1504/IJSTM.2004.006277 |
| 465-478 | The use of lean indicators for operations management in services
Angel Martinez Sanchez, Manuela Perez Perez
DOI: 10.1504/IJSTM.2004.006278 |
| 479-487 | Total quality management in small well-established service businesses
B.P. Lingaraj, Joseph N. Khamalah
DOI: 10.1504/IJSTM.2004.006279 |
| 488-506 | Applying lean manufacturing principles to information intensive services
Uday M. Apte, Chon-Huat Goh
DOI: 10.1504/IJSTM.2004.006280 |
| 507-521 | Analysis of the relational capital between logistic partners
Diego Jesus Cuello De Oro Celestino, Luis Miguel Delgado Estirado, Marta Fossas Olalla
DOI: 10.1504/IJSTM.2004.006281 |
| 522-531 | Statistical quality control in services
Joanne M. Sulek
DOI: 10.1504/IJSTM.2004.006282 |
| 532-544 | A lean management implementation method in service operations
Lluis Cuatrecasas
DOI: 10.1504/IJSTM.2004.006283 |
| 545-564 | Lean service operations: translating lean production principles to service operations
Par Ahlstrom
DOI: 10.1504/IJSTM.2004.006284 |
| 565-578 | A measurement model of technological knowledge in professional firms
Fernando Enrique Garcia Muina, Gregorio Martin De Castro, Pedro Lopez Saez
DOI: 10.1504/IJSTM.2004.006273 |
| 579-595 | Performance measurement of intensive care services in hospitals: the case of Barbados
P.K. Dey, S. Hariharan, A.Y. Kumar, H.S.L. Moseley
DOI: 10.1504/IJSTM.2004.006274 |
| 596-611 | Taxonomy of services and its relationship with operations and strategy in electronic commerce
Sung-Eui Cho, Kwangtae Park, Jonguk Kim
DOI: 10.1504/IJSTM.2004.006275 |
Editorial