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Vol. 1

International Journal of Services and Operations Management

2017 Vol. 27 No. 4


PagesTitle and authors
439-456A goal programming and simulation based study for overall process improvement in an Indian hospital
Bhawesh Sah; Rohit Titiyal; Sonia
DOI: 10.1504/IJSOM.2017.10005699

457-471The ten most common indicators in agreements involving profit sharing plans
Elpidio Oscar Benitez Nara; Victor Hugo Porto De Oliveira; Jacques Nelson Corleta Schreiber; João Carlos Furtado; Julio Cezar Mairesse Siluk; André Luiz Emmel Silva
DOI: 10.1504/IJSOM.2017.10005700

472-523Is personality a key element of Six Sigma project success?
Phillip W. Witt; Timothy Baker; Nancy W. Ashley; MaryAnne Winniford
DOI: 10.1504/IJSOM.2017.10005702

524-548Scales for measuring mobile service quality: a literature review and identification of key dimensions
Jun-Yeon Heo; Chie-Hyeon Lim; Kwang-Jae Kim
DOI: 10.1504/IJSOM.2017.10005703

549-568An innovative model to optimise inventory management: a case study in healthcare sector
Antonio Forcina; Antonella Petrillo; Gianpaolo Di Bona; Fabio De Felice; Alessandro Silvestri
DOI: 10.1504/IJSOM.2017.10005705