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Vol. 1

International Journal of Services and Operations Management

2016 Vol. 25 No. 3


PagesTitle and authors
275-293Value creation through lean management: a case study of healthcare service operations
Mohammad Asif Salam; Sami A. Khan
DOI: 10.1504/IJSOM.2016.10000239

294-312A three-stage data envelopment analysis approach to measure the effect of job satisfaction on organisational performance in law enforcement agencies
Aleksander Aristovnik; Janko Seljak; Nina Tomaževič
DOI: 10.1504/IJSOM.2016.10000240

313-333A framework for lean manufacturing implementation
Jaiprakash Bhamu; Kuldip Singh Sangwan
DOI: 10.1504/IJSOM.2016.10000241

334-346Customer-based brand equity and firms' performance in the telecom industry
Muhammad Farooq Buzdar; Saquib Y. Janjua; Mian Asif Khurshid
DOI: 10.1504/IJSOM.2016.10000249

347-360A linear mathematical model for a transportation-inventory problem in a two-stage supply chain with different types of fuels for vehicles
Alireza Amini; Reza Ghodsi
DOI: 10.1504/IJSOM.2016.10000258

361-389Effects of experience and contract on relational norms and performance in SCM
Bowon Kim; Kwangtae Park; Geun-wan Park; Jeong Eun Sim
DOI: 10.1504/IJSOM.2016.10000262

390-412Multi-attribute market segmentation for the major customers of an Iranian steel-making company using value proposition elements
Zahra Yavari; Bahram Ranjbarian; Saeedeh Ketabi
DOI: 10.1504/IJSOM.2016.10000263