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Vol. 1

International Journal of Services and Operations Management

2016 Vol. 23 No. 2

 

PagesTitle and authors
135-152A new bi-level meta-heuristic approach for a single machine JIT-scheduling in the batch delivery system with controllable due dates
Mehdi Abedi; Hany Seidgar
DOI: 10.1504/IJSOM.2016.074052

153-168Developing a scale for service quality measurement in banks
Muhammad Asif; Muhammad Usman Awan; Muhammad Shakeel Sadiq Jajja; Haseeb Ahmad
DOI: 10.1504/IJSOM.2016.074053

169-186Better user-developer communication in service development by collaborative physical modelling
Pia Helminen; Samuli Mäkinen; Mari Holopainen
DOI: 10.1504/IJSOM.2016.074054

187-200Evaluating the machinability of Ti-6Al-4V using coated carbide inserts
R. Vinayagamoorthy; M. Anthony Xavior
DOI: 10.1504/IJSOM.2016.074055

201-216A decision support system for vendor selection and quota allocations using dependent and independent criteria
Alireza Alizadeh; Mehri Chehrehpak; Mohsen Jafari Ashlaghi
DOI: 10.1504/IJSOM.2016.074056

217-234The role of strategic human resource management (SHRM) impacting employee's performance through perceived organisational support in a manpower agency of international airlines at Chennai International Airport, Tamil Nadu, India - an empirical study
C. Colin Crispin; A. Vasumathi; R. Subashini
DOI: 10.1504/IJSOM.2016.074057

235-256A hospital admission planning model for operating room allocation under uncertain demand requirements
Phongchai Jittamai; Thirapan Kangwansura
DOI: 10.1504/IJSOM.2016.074058