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Vol. 1

International Journal of Services and Operations Management

2015 Vol. 21 No. 3


PagesTitle and authors
265-288Using means-end chains and hierarchical value maps in leisure winery tourism values for Taiwanese and Chinese tourists
Tsu-Ming Yeh; Shu-Nui Wu; Mei-Yuan Jeng
DOI: 10.1504/IJSOM.2015.069645

289-309An integration of SERVQUAL dimensions and logistics service quality indicators (A case study)
Reza Ahmadi Kahnali; Ahmad Esmaeili
DOI: 10.1504/IJSOM.2015.069650

310-331Proposing a model for optimising planned lead-times and periodicity in MRP systems under uncertainty
Haibatolah Sadeghi; Ahmad Makui; Mehdi Heydari; Amir Hossein Ghapanchi
DOI: 10.1504/IJSOM.2015.069649

332-353Perceived barriers to e-commerce adoption in SMEs in developing countries: the case of travel agents in Egypt
Mohamed Abou-Shouk; Mohammed I. Eraqi
DOI: 10.1504/IJSOM.2015.069652

354-369The visiting motivation, perceived value and future behavioural intentions of winery tourists
Tsu-Ming Yeh; Mei-Yuan Jeng
DOI: 10.1504/IJSOM.2015.069653

370-388The influence of SERVQUAL dimensions on customer loyalty in banking sector, India - an empirical study
A. Vasumathi; R. Subashini
DOI: 10.1504/IJSOM.2015.069656