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Vol. 1

International Journal of Services and Operations Management

2015 Vol. 21 No. 1

 

PagesTitle and authors
1-26Optimisation of multi-stage supply chain systems by integrated simulation-variable neighbourhood search algorithm
Ali Azadeh; Ali Zahedi Anaraki; Sara Motevali Haghighi; Zahra Jiryaei; Fatemeh Nadarlou
DOI: 10.1504/IJSOM.2015.068699

27-49Measuring brand equity of cosmetic chain stores by hybrid multiple criteria decision making methods
Tsu-Ming Yeh; Pei-Ling Hsieh
DOI: 10.1504/IJSOM.2015.068700

50-72Service quality dimensions: an empirical investigation of commercial banks in India using SERVQUAL
Hitesh Arora; Padmasai Arora
DOI: 10.1504/IJSOM.2015.068701

73-86Exploring the relationship between efficiency of inventory management and firm performance: an empirical research
Khaled Elsayed
DOI: 10.1504/IJSOM.2015.068704

87-111Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
M. Sridhar; P. Ganesan
DOI: 10.1504/IJSOM.2015.068702

112-125The effects of lean production and Six Sigma on sustainable competitive advantage with moderation of suitable resources
Amir Samarrokhi; Kouroush Jenab; Philip D. Weinsier
DOI: 10.1504/IJSOM.2015.068703