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Vol. 1

International Journal of Services and Operations Management

2015 Vol. 20 No. 3


PagesTitle and authors
271-288Evaluating alternatives of product design: a multi criteria group decision making approach
Dira Ernawati; I. Nyoman Pujawan; I. Made Londen Batan; Maria Anityasari
DOI: 10.1504/IJSOM.2015.067768

289-301Analysing the performance of emergency department by simulation: the case of Sirjan Hospital
Zahra Sepehri; S. Mohammad Arabzad; Seyed Mojtaba Sajadi
DOI: 10.1504/IJSOM.2015.067769

302-319Capabilities as components of competitive strategy in the Portuguese service sector
Carlos F. Gomes; Mahmoud M. Yasin; Michael H. Small
DOI: 10.1504/IJSOM.2015.067770

320-337Simulation optimisation of total cost in M/G/C retrial queuing systems with geometric loss, feedback and linear retrial policy
Ali Azadeh; Seyedeh Salimian Rizi; Mohammad Abdollahi; Ehsan Fathi; Seyed Hamed Mahmoudi
DOI: 10.1504/IJSOM.2015.067771

338-357A benchmarking approach for supply chain risk management
Srikanta Routroy; Arjun Shankar
DOI: 10.1504/IJSOM.2015.067772

358-384Integrating two-agent scheduling and order acceptance problems to maximise total revenue by bounding each agent penalty function
Mohammad Reisi-Nafchi; Ghasem Moslehi
DOI: 10.1504/IJSOM.2015.067773