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Vol. 1

International Journal of Services and Operations Management

2014 Vol. 17 No. 4


PagesTitle and authors
367-384Mechanics of humanitarian supply chain agility and resilience and its empirical validation
Rameshwar Dubey; Sadia Samar Ali; Padmanabha Aital; V.G. Venkatesh
DOI: 10.1504/IJSOM.2014.059999

385-403Impact of information on newsvendor ordering and incentive contract for retailer in a two-level supply chain
Asif Muzaffar; Shiming Deng
DOI: 10.1504/IJSOM.2014.060001

404-420Analysis of 3PL sustainable relationship framework
Sadia Samar Ali; R. Kaur; Rameshwar Dubey
DOI: 10.1504/IJSOM.2014.060000

421-438Application of hybrid MCDM techniques for prioritising the gaps in an agile manufacturing implementation project
S. Aravind Raj; S. Vinodh; W.S. Gaurav; S. Shiva Sundaram
DOI: 10.1504/IJSOM.2014.060002

439-452Customer input failures in service processes
Kaisa Seppänen; Janne Huiskonen; Henri Karppinen
DOI: 10.1504/IJSOM.2014.060004

453-478Development and validation of quality management constructs for software industries: an empirical investigation from India
A.K. Digalwar; P. Haridas; I. Nelson Joseph
DOI: 10.1504/IJSOM.2014.060003