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Vol. 1

International Journal of Services and Operations Management

2012 Vol. 13 No. 4


PagesTitle and authors
415-440Designing retailer's replenishment policies for non-instantaneous deteriorating items under fuzzy costs
M. Valliathal; R. Uthayakumar
DOI: 10.1504/IJSOM.2012.050139

441-456Particle swarm optimisation in development of component families using classification and coding system: a case study in an Indian manufacturing firm
Tamal Ghosh; Pranab K. Dan
DOI: 10.1504/IJSOM.2012.050140

457-477Effect of manufacturing system on business objectives of the organisations
Seema; Darshan Kumar
DOI: 10.1504/IJSOM.2012.050141

478-497The influence of operational flexibility on hospital performance results: a structural equation modelling (SEM) approaches
Main Naser Alolayyan; Khairul Anuar Mohd Ali; Fazli Idris
DOI: 10.1504/IJSOM.2012.050142

498-524Humanitarian supply chain management: a critical review
Lijo John; A. Ramesh; R. Sridharan
DOI: 10.1504/IJSOM.2012.050143

525-553Customer satisfaction with call centre care: an explanatory empirical study of service encounters in Germany
Torsten J. Gerpott
DOI: 10.1504/IJSOM.2012.050144