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Vol. 2
Vol. 1

International Journal of Services and Operations Management

2006 Vol. 2 No. 1


PagesTitle and authors
1-21Framework for designing and controlling a multicellular flexible manufacturing system
Riccardo Manzini, Alessandro Persona, Alberto Regattieri
DOI: 10.1504/IJSOM.2006.009031

22-41Managing customer satisfaction through efficient listening tools: an evaluation of best practice in four world-class companies
S. Maguire, S.C.L. Koh, C. Huang
DOI: 10.1504/IJSOM.2006.009026

42-59A development of business agility enterprise model for competitive advantage: theory and practice
Harry W.T. So, Angappa Gunasekaran, Walter W.C. Chung
DOI: 10.1504/IJSOM.2006.009027

60-77IT adoption and manufacturing performance in Kuwaiti industrial corporations
M. Tawfik Mady, Omar Khalil
DOI: 10.1504/IJSOM.2006.009028

78-94Web-enabled integration of the voice-of-customer for continuous improvement and product development
N. Gunasekaran, V. P. Arunachalam, A. Vinu Selva Kumar
DOI: 10.1504/IJSOM.2006.009029

95-108Optimal single period order size under uncertain demand incorporating freight costs
P. L. Abad
DOI: 10.1504/IJSOM.2006.009030