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International Journal of Services, Economics and Management

2011 Vol. 3 No. 4

Special Issue on Management Control Systems and Service Operations

Guest Editors: Dr. Adebayo Agbejule and Dr. Marja Naaranoja


PagesTitle and authors
354-375The benefits of management accounting practices in manufacturing and service firms: a Finnish study
Adebayo Agbejule, Jonna Huusko
DOI: 10.1504/IJSEM.2011.042782

376-392Proactive contracting + Service design = Success!
Katri Rekola, Helena Haapio
DOI: 10.1504/IJSEM.2011.042783

393-410Modelling and discrete-event simulation for ski lifts service operations design
Fatah Chetouane, Remy Bernier, Abderrahmane Fadil
DOI: 10.1504/IJSEM.2011.042784

411-426Using game theory and fuzzy MCDM to choose strategic orientation in uphold of private sector by approach balanced scorecard: Iranian industries
Meisam Jafari-Eskandari, Ali Reza Aliahmadi, Seyed Gholamreza Jalali-Naini
DOI: 10.1504/IJSEM.2011.042785

427-445Co-creation of value for a public service
Lorna Uden, Marja Naaranoja
DOI: 10.1504/IJSEM.2011.042786

446-458Understanding the human factor: the key to information systems implementation in service operations
Tauno Kekale, Karen Spens, Kongkiti Phusavat
DOI: 10.1504/IJSEM.2011.042787