International Journal of Qualitative Research in Services
2015 Vol.2 No.1
Book Review |
Pages | Title and author(s) |
1-12 | Service blueprinting and process-chain-network: an ontological comparisonYahya Kazemzadeh; Simon K. Milton; Lester W. Johnson DOI: 10.1504/IJQRS.2015.069775 |
13-27 | Voices of experience: service users as advisors in a research project on the needs of homeless womenHilary Abrahams; Joe James; Lucy Powell; Emma Williamson; Karen Morgan; Ailsa Cameron; Lorna Henry DOI: 10.1504/IJQRS.2015.069777 |
28-46 | An interpretive structural modelling for sustainable healthcare quality dimensions in hospital servicesFaisal Talib; Zillur Rahman DOI: 10.1504/IJQRS.2015.069780 |
47-61 | Customer participation in services: a framework for process designMarlene Amorim; Philip Moscoso; Alejandro Lago DOI: 10.1504/IJQRS.2015.069781 |
62-80 | Thailand's perceived medical tourism service quality: a content analysis of international patients' online testimonialsMichael Guiry; Theresa Ann Vega DOI: 10.1504/IJQRS.2015.069793 |