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Vol. 1

International Journal of Process Management and Benchmarking

2015 Vol. 5 No. 1

 

PagesTitle and authors
1-18Justification of synergistic implementation of TQM-TPM paradigms using analytical hierarchy process
Mandeep Kaur; Kanwarpreet Singh; Inderpreet Singh Ahuja; Pragat Singh
DOI: 10.1504/IJPMB.2015.066028

19-36Ranking electronic customer complaints by FMEA and TOPSIS with a case study in Isfahan Province Gas Company
Arash Shahin; Zahra Khodadady; Hadi Shirouyehzad
DOI: 10.1504/IJPMB.2015.066027

37-73Online education and its operational attractions to traditional and non-traditional college students
Amber A. Smith; David P. Synowka; Alan D. Smith
DOI: 10.1504/IJPMB.2015.066026

74-89Tweddle Group: a case study in blending lean and STS systems
Tiffanie Van Ness; William M. Mothersell; Jaideep Motwani
DOI: 10.1504/IJPMB.2015.066025

90-112Efficiency measurement in medical tourism: a DEA approach
Bikash Ranjan Debata; Bhaswati Patnaik; S.S. Mahapatra; Sreekumar
DOI: 10.1504/IJPMB.2015.066000

113-132Categorisation of process improvement models from a conceptual perspective
Shye-Nee Low; Shahrul Kamaruddin; Ishak Abdul Azid
DOI: 10.1504/IJPMB.2015.066014