Browse issues Vol. 7 2017 Vol. 7 No. 2 2017 Vol. 7 No. 1 Vol. 6 2016 Vol. 6 No. 4 2016 Vol. 6 No. 3 2016 Vol. 6 No. 2 2016 Vol. 6 No. 1 Vol. 5 2015 Vol. 5 No. 4 2015 Vol. 5 No. 3 2015 Vol. 5 No. 2 2015 Vol. 5 No. 1 Vol. 4 2014 Vol. 4 No. 4 2014 Vol. 4 No. 3 2014 Vol. 4 No. 2 2014 Vol. 4 No. 1 Vol. 3 2013 Vol. 3 No. 4 2013 Vol. 3 No. 3 2013 Vol. 3 No. 2 2009 Vol. 3 No. 1 Vol. 2 2008 Vol. 2 No. 4 2008 Vol. 2 No. 3 2007 Vol. 2 No. 2 2007 Vol. 2 No. 1 Vol. 1 2006 Vol. 1 No. 4 2006 Vol. 1 No. 3 2006 Vol. 1 No. 2 2005 Vol. 1 No. 1 International Journal of Process Management and Benchmarking2014 Vol. 4 No. 1Special Issue on Service Improvement and InnovationGuest Editors: Dr. Ayon Chakraborty and Professor Purnendu Mandal EditorialPagesTitle and authors3-21Service improvement in Hong Kong retail banking through satisfied and committed employeesMacy Wong; Ronnie Cheung DOI: 10.1504/IJPMB.2014.05945022-35The antecedence of customer loyalty in traditional restaurants in East Java, IndonesiaChristina Esti SusantiDOI: 10.1504/IJPMB.2014.05945136-50Identification of positive deviance - methodology developmentAyon Chakraborty; Rajesh Prasad MishraDOI: 10.1504/IJPMB.2014.05945251-68Understanding challenges of supply chain sustainability in AsiaAyon Chakraborty; Purnendu MandalDOI: 10.1504/IJPMB.2014.05945369-88Structural modelling and analysis of world-class maintenance system: a graph theoretic approachRajesh Prasad MishraDOI: 10.1504/IJPMB.2014.05945489-108Border innovation management, improved passenger services and satisfaction acceptanceTsung-Ying Yu; Po-Tsang HuangDOI: 10.1504/IJPMB.2014.059455Regular Paper109-124Improved genetic algorithms for the travelling salesman problemZakir Hussain AhmedDOI: 10.1504/IJPMB.2014.059449
Editorial