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Vol. 1

International Journal of Business Performance Management

2015 Vol. 16 No. 2/3

Special Issue on Organisation Management Through Value for the Customer

Guest Editor: Professor Edyta Rudawska


PagesTitle and authors
114-132Creating value for customers through engagement and participation in brand communities
Sandra Maria Correia Loureiro; Ana Regina Pires; Hans Ruediger Kaufmann
DOI: 10.1504/IJBPM.2015.068720

133-148Value proposition and firm performance: segmentation of Polish online companies
Tymoteusz Doligalski; Piotr Zaborek; Sylwia Sysko-Romańczuk
DOI: 10.1504/IJBPM.2015.068733

149-168Value in shopping experiences in the perception of Polish consumers
Katarzyna Dziewanowska; Agnieszka Kacprzak; Monika Skorek
DOI: 10.1504/IJBPM.2015.068725

169-181The impact of service delivery system effectiveness on service quality: a hierarchical approach
George Lodorfos; Giannis Kostopoulos; Kostas Kaminakis
DOI: 10.1504/IJBPM.2015.068721

182-197Hedonic or utilitarian buying behaviours - what values do young adult customers seek in online group buying?
Edyta Rudawska; Kristina Petljak; Ivana Stulec
DOI: 10.1504/IJBPM.2015.068736

198-213Influence of selected groceries' marketing mix elements on business performance in the Eastern Province of Sri Lanka: retailers' perspective
Mohamed Ismail Mujahid Hilal; Kaldeen Mohamed Mubarak
DOI: 10.1504/IJBPM.2015.068712

214-229Performance measurement approach to show the value for the customer in an industrial service network
Juhani Ukko; Sanna Pekkola; Minna Saunila; Tero Rantala
DOI: 10.1504/IJBPM.2015.068726

230-245Adding value for customers by providing service quality training (study at Islamic bank in Indonesia)
Wustari L.H. Mangundjaya; Permata Wulandari; Citra Wardhani
DOI: 10.1504/IJBPM.2015.068734

246-261Research on time-management skills of employees in the process of creating value for the customer
Anna Pluta; Grażyna Paulina Wójcik
DOI: 10.1504/IJBPM.2015.068735

262-279Management of value for customers on the culture market
Magdalena Sobocińska
DOI: 10.1504/IJBPM.2015.068719

280-303The relative significance of product quality attributes driving customer satisfaction within the fast fashion market: a UK perspective
Daniella Ryding; Gianpaolo Vignali; Robin Carey; Mengfei Wu
DOI: 10.1504/IJBPM.2015.068730

304-320Environmental management systems in food processing and production as a source of product value for the customer on the organic food market
Mariola Grzybowska-Brzezińska; Adam Rudzewicz
DOI: 10.1504/IJBPM.2015.068727

321-338Analysing the product and service aspects of a manufacturing supply chain: a dairy industry perspective
Pramod Kumar Mishra; B. Raja Shekhar
DOI: 10.1504/IJBPM.2015.068724

339-351Status and impact of strategic technology alliances among telecommunications firms in Nigeria
Blessing Funke Ajao; Timothy Oyebisi; Helen Aderemi; Oluseye Jegede
DOI: 10.1504/IJBPM.2015.068723

352-372Improving the quality of technology-based innovations selection: a quality function deployment approach for retailers
Giuseppe Migliano; Eleonora Pantano
DOI: 10.1504/IJBPM.2015.068722