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International Journal of Business Excellence

2017 Vol. 11 No. 3

 

PagesTitle and authors
277-300Lessons learnt from process improvement in a non-profit organisation
Mohammad Zarei; Behrouz Zarei; Amir Hossein Ghapanchi
DOI: 10.1504/IJBEX.2017.10002541

301-319Analysis of homogeneity between organised and traditional retailers with respect to customer loyalty
Shyamaladevi Balakrishnan; Ravilochanan Parthasarathy
DOI: 10.1504/IJBEX.2017.10002542

320-343On value activities and competitive advantage: an empirical study
Daniel F. Jennings; Arunachalam Narayanan; Bimal Nepal; Norman Clark
DOI: 10.1504/IJBEX.2017.10002543

344-356Factors influencing organisational performance: the role of knowledge sharing and organisational agility
Reza Salehzadeh; Javad Khazaei Pool; Abdol-Majid Mohseni; Gholamreza Tahani
DOI: 10.1504/IJBEX.2017.10002544

357-380The mediation role of frontline employee adaptability between service orientation and job outcomes: evidence from Indian power sector
Michael Sony; Nandakumar Mekoth
DOI: 10.1504/IJBEX.2017.10002545

381-396Enablers of contact centre service excellence: a practitioner's perspective
Surya Dharamdass; Yudi Fernando
DOI: 10.1504/IJBEX.2017.10002546

397-412Identification of critical success factors and organisational competencies in construction companies using an integrated model (a case study of NASR consortium)
Morvarid Mohammad Amini; Mojtaba Hosseinalipour; Abbas Monavvarian
DOI: 10.1504/IJBEX.2017.10002547

413-424CRM effectiveness and customer satisfaction: moderating role of relationship duration
Chandrasekaran Padmavathy
DOI: 10.1504/IJBEX.2017.10002554