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Vol. 1

International Journal of Business Excellence

2015 Vol. 8 No. 3

 

PagesTitle and authors
251-267Can the call centre contribute to innovation? A multiple case study in service companies
Roberto Marx; Luis Henrique Rigato Vasconcellos; Felipe Ferreira De Lara
DOI: 10.1504/IJBEX.2015.069145

268-297Outsourcing practices of Midwest US public universities
Dana M. Johnson; Gregory A. Graman
DOI: 10.1504/IJBEX.2015.069146

298-311The explanatory power of appraised brand values on stock prices in the financial services sector
Andras Takacs
DOI: 10.1504/IJBEX.2015.069147

312-323How does the community structure affect the customer satisfaction?
Suat Secgin; Gokhan Dalkilic
DOI: 10.1504/IJBEX.2015.069143

324-356A structural equation model for measuring the JIT intensity and its impact on manufacturing flexibility
Mohamed A. Youssef; Eyad M. Youssef; Jaideep G. Motwani
DOI: 10.1504/IJBEX.2015.069148

357-374A qualitative study of factors affecting the synchronous flow of materials and their impact on the bottom line
Rameshwar Dubey; Padmanabha Aital
DOI: 10.1504/IJBEX.2015.069149