Chapter 1: Supply Chain and Logistics Management
| Pages | Title and author(s) |
| 3 - 10 | Title: Logistics pooling for urban freight distribution: a case study Gilles Neubert, Abdelhamid Moutaoukil |
| 11 - 19 | Title: Implementing business process reengineering and service innovation: a case study of traffic incident management system Warit Wipulanusat, Jirapon Sunkpho, Kevin Tantisevi, Suvichan Surabal |
| 20 - 27 | Title: Aging community supply chain by using SCOR model in the suburbs of Chiang Mai Supawadee Putthinoi, Komsak Meksamoot, Pitipong Yodmongkon |
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