International Journal of Environment, Workplace and Employment (6 papers in press)
Special Issue on: MCEM 2019 Digitisation in Business and Social Sectors in Emerging Markets
Are Hedonic or Utilitarian predict Continuance Usage of SNS in online sharing environment with Mediation role of e-satisfaction?
by Suresh Acharya, P. Ganesan
Abstract: Social networking sites (SNS) are classified as hedonic and utilitarian information systems. Over a period of time some SNS have been found discontinued. Studies found that SNS that are used extensively for entertainment purposes resulted in negative consequences in terms of increased stress and fatigue thus abandonment of its use. At the same time there are other SNS that have been found successful with active users. This necessitates a need to examine if the continuous use of SNS is driven by entertainment purpose alone. The current study uses theoretical IS continuance model to find key determinants of continuous use of SNS. Findings, in contrary to previous studies, reveal that continuous use SNS is largely influenced by utilitarian motives and e-satisfaction. Entertainment surprisingly was found insignificant towards use intentions. A mediation analysis further reveals that e-satisfaction partially mediates utilitarian value.
Keywords: ECM model; online sharing; purposive utilitarian value; PUV; entertainment hedonic value; EHV; e-satisfaction; continuous use intentions.
Impact of perceived risks on consumers purchase intention while buying Luxury items online
by PRESHITA NEHA TUDU, GYAN PRAKASH
Abstract: Internet has brought about a paradigm shift in the way shopping is done. From brick and mortar to virtual store, e-shopping is easy and time saving. However, consumer still perceive buying products online risky, especially if the items are luxury. The present study investigate the impact of perceived risks on consumers online purchase intention of Luxury items. Through snowball sampling 242 usable responses were collected from consumers. This research takes into consideration apparel and watch as it is bought by both the genders. SEM analyzed data and evaluated model fit. Result revealed that perceived financial risk, perceived functional risk and perceived psychological risk had a significant negative effect on online purchase intention. However, perceived physical risk had insignificant negative effect on online purchase intention. Marketers may use these findings for developing policies and strategies to provide safe and trustworthy online shopping experience. This research is one of the prefatory investigations in Indian context that examine the impact of different perceived risks while purchasing luxurious items online.
Keywords: Online purchasing behaviour; behavior intention; Luxury Products; Perceived risk; perceived financial risk; perceived functional risk; perceived psychological risk; perceived physical risk; Purchase Intention; India.
Special Issue on: ICSED-2k19 Emerging Trends in Entrepreneurship and Building Sustainable Workplaces
A conceptual study: Organisation culture as an antecedent to employee engagement
by REKHA MEWAFAROSH, VANCHAN TRIPATHI, SAHIL GUPTA
Abstract: The concept of Organisation culture and employee engagement has always been an area of interest for researchers. Employee engagement is a concept that covers almost all parts of human resource management areas ever know. To have better outcomes in terms of commitment, organisational effectiveness, and sustainable competitiveness. Engaged employees act as drivers of organisation success profoundly express and they involve themselves to their fullest energy; physically, mentally and emotionally in various capacities in an organisation. They give brilliant performances and continuously strive to outperform in their respective areas by creating new benchmarks of excellence. An environment where communication practices are fair, where everyone can express their concern and get the opportunity to grow their potential. Intense pressure, cut-throat competition, changes in the external and internal business environment, competitors can emulate the performance of the service provided but they cannot replicate the dedication, sincerity and absorption of their employees at the place of work. A substantial literature survey shows that there is a relationship between organisation culture and employee engagement. In this paper, we have focused on this gap in the literature and have tried to establish a relationship between organisational culture and employee engagement. The emphasis of this research is to conjoint organisation culture and its components such as values, beliefs, ethics, communication and many other components with employee engagement
Keywords: Organisation culture; employee engagement; Involvement values; Effectiveness.
Banking Business Transformation by Adoption of Sustainability Practices through Knowledge Management
by Arpana Kumari, Teena Saharan
Abstract: The way businesses, consumers, suppliers, government and other stakeholders are leading their lives today is creating an environment of volatility, uncertainty, complexity and ambiguity (VUCA). The environment, economy and society are suffering at large due to fleeting approach of production, consumption and disposal. It is imperative for all businesses including service industry to start adopting sustainable practices for their continual sustenance and exploration of everlasting opportunities. Banks as a major contributor in countrys economic growth can play a major role in creating a sustainable environment where they are better able to understand and serve their customers, clients, employees and other stakeholders. Sustainable banking is known for carrying daily operations in a way that ensures an environmental and social wellness, and knowledge management is one of the major sources that pave path for smooth adoption and executions of sustainable development practices. Knowledge management has been very successful for core banking activities. This paper examines the influence of knowledge management in the context of knowledge management culture, information and communication technology (ICT) and knowledge management practices on sustainable development initiatives in Indian public sector banks. Six Indian public sector banks were selected for the study. The research findings presented that ICT practices used in Indian public banks have direct influence on sustainable development.
Keywords: Indian Public Banks; ICT; Knowledge Management; Sustainability; Culture; Practices.
Conflict Management A Challenge to resolve through various Communication Styles
by RASHMI AGGARWAL, Tanvi Verma, Kirti Agarwal
Abstract: One of the key features of social life takes into account all kind of human interactions and communications. Role of communication in an organization must be directed towards achieving its objectives. Beside initiating and sustaining human relations, life within a working group leads to situation of conflict. Conflict is presence of discord between different individuals which is a barrier to effective communication. The paper seeks to mention that as communication is considered indispensable in managing relationships, and majority of the conflicts in relationships are due to misunderstanding, distrust, lack of attentiveness, poor communication, usage of effective communication styles will deal with these situations and can provide better organizational results leading to increased effectiveness of the organization. The aim of the paper was to establish the impact of effective communication styles in managing and resolving organizational conflict. Survey method was used with the help of structured questionnaire which was distributed to working group and then tested with appropriate statistical tools. The findings of the study showed that effective communication styles are indispensable in settling organizational conflicts. The paper also highlighted that proper communication of organizational goals & objectives to the staff will help them in understanding their vision and creating concurrence.
Keywords: Effective Communication; Conflict Resolution; Organisational Effectiveness.
Prediction of Employee Attrition in organization using Garrett Ranking and Logistic Regression
by Alpana Agarwal, Komal Kapoor
Abstract: Employee attrition is a crucial cost to an organisation and predicting turnover is at the leading needs of Human Resource. It critically impacts the business by imposing several costs like cost of business disruption, hiring, training new staff etc. Given these costs, this paper is intended to diagnose and rank the root causes of employee attrition and also statistically cheque their impact in driving attrition. Garrett ranking technique has been used to rank the drivers of attrition in order of their importance. Moreover, Logistic regression has been applied to predict the variables behind attrition. Results of the analysis shows that time since last promotion, last performance rating, and age are the key predictors of attrition. It is expected that by looking at these attributes employee intent to leave the organisation can be assessed and necessary steps can be taken to save the loss.
Keywords: Attrition; employee retention; organizational sustainability; organizational culture; performance appraisal.