International Journal of Environment, Workplace and Employment (6 papers in press)
Development and Validation of the Green Customer Citizenship Behaviour Measurement
by Hassan Alsaggaf, Fauziah Sheikh Ahmad, Farzana Quoquab, Jihad Mohammad
Abstract: Recently, there is a growing concern about environmental sustainability which has led to a significant change in consumers behavioral patterns. The behavioral change has subsequently triggered the need to examine the different aspects of consumers green behaviors and introduced the green customer citizenship behavior (GCCB) concept. Although there are different instruments invented to measure customer citizenship behavior and organizational citizenship behavior, there is no readily available measurement to measure the green customer citizenship behavior construct. To address the need, this study developed and validated the green customer citizenship behavior (GCCB) measurement. The GCCB instrument is intended to measure consumers ecological concerns and their willingness to adopt and support green customer behavior in support of green organizations. The measurement was designed and developed through a four-stage process. An exploratory factor analysis was conducted on the pilot data to extract a factor structure of the construct, and a confirmatory factor analysis was then used to confirm and validate the measurement. The data revealed that the measurement is comprised of two dimensions: activist behaviour and non-activist behaviour, with each dimension comprised of two components. The components of activist behaviour are green advocacy and green altruism, whereas the components of non-activist behaviour are green affiliation and green advisory. The GCCB measurement exhibited internal consistency reliability, construct validity, and nomological validity. Moreover, the measurement explains how customers nurture a behavior which is essentially voluntary and pro-social towards the welfare of the environment.
Keywords: Green Customer Citizenship Behaviour; Customer Citizenship Behaviour; Organizational Citizenship Behaviour; Green Customer Discretionary Behaviour.
Glass Ceiling Beliefs, Performance, and Turnover Intention through Work Engagement
by Remya Lathabhavan
Abstract: The purpose of the paper is to study the relationship among the glass ceiling beliefs (denial, resilience, resignation and acceptance) with performance and turnover intention through work engagement. The authors conducted a cross-sectional survey among 420 women employees from banking sector in India and Structural Equation Modelling (SEM) has been performed for the analysis. The findings of the study support the mediating role of work engagement between glass ceiling beliefs with performance and turnover intention. Denial and resilience related positively to work engagement and performance, and negatively to turnover intention. Resignation and acceptance related negatively to work engagement and performance, and positively to turnover intention. The study recommends further longitudinal studies in this area and exploration of more career aspects and industrial sectors for future studies. This study is the first to explain the relationship of glass ceiling beliefs with performance and turnover intention, and mediating role of work engagement.
Keywords: Glass ceiling beliefs; work engagement; performance; turnover intention; women’s career barriers; mediation.
Transformational Leadership and Organisational Commitment with Mediating Effect of Work Motivation in Higher Educational Institutions
by Rajesh Kumar Upadhyay, Vijay Kumar Pandey, Amar Kumar Mishra
Abstract: As Higher Education in India is facing challenges in quality delivery, financing, mushrooming of low quality education institutions, it is the need of the hour to investigate whether leadership can turn around the situation. This survey after intensive literature review has proposed a model to study the relation of transformational leadership with organisational commitment and mediating effect of work motivation. The survey was conducted in Haridwar and Dehradun district of Uttarakhand, India. Descriptive research design has been used in the study. In the survey data supports the hypothesized model. The survey indicated that the institutions with transformational leaders can enhance the organisational commitment with mediating effect of work motivation amongst the employees and literature supports that employees with organisational commitment will improve the performance of organisation, which is the need of the hour.
Keywords: Transformational Leadership; Work Motivation; Organisational Commitment; and Higher Educational Institutions.
Trade Unions and Collective Bargaining: A Legal and Management Perspective
by Tareq Al-Tawil, Muath Eleswed, Walaaeldeen Ibraheem
Abstract: This paper aims to assess and analyse the legal regime, the importance, and the legal and regulatory effect that trade unions, and subsequently collective bargaining, have in a legal system and in the hierarchy of norms therein, both at the national and international level. After a systemic principal overview, the construction of the paper departs from the fact that under the foundational principles of international law, employees rights protection is guaranteed by both custom and codified norms. However, the form of enforcement of this social guarantee is highly dependent on the consensual nature of the international arena and on the states compliance with the internationally accepted standards and their immersion into the national systems of law.
Moreover, the paper analyses, in an interdisciplinary manner, both the legal regimes of collective bargaining and trade unions and comparative cases, with particular stress on the UAE and the situation at the regulatory and enforcement levels therein. Finally, the findings of the paper militate towards a more prolific enforcement regime and the development of adjacent resources, regulatory or policy related, for a higher protection of employees rights thereto.
Keywords: collective bargaining; trade unions; employee’s rights protection.
Special Issue on: MCEM 2019 Digitisation in Business and Social Sectors in Emerging Markets
Are Hedonic or Utilitarian predict Continuance Usage of SNS in online sharing environment with Mediation role of e-satisfaction?
by Suresh Acharya, P. Ganesan
Abstract: Social networking sites (SNS) are classified as hedonic and utilitarian information systems. Over a period of time some SNS have been found discontinued. Studies found that SNS that are used extensively for entertainment purposes resulted in negative consequences in terms of increased stress and fatigue thus abandonment of its use. At the same time there are other SNS that have been found successful with active users. This necessitates a need to examine if the continuous use of SNS is driven by entertainment purpose alone. The current study uses theoretical IS continuance model to find key determinants of continuous use of SNS. Findings, in contrary to previous studies, reveal that continuous use SNS is largely influenced by utilitarian motives and e-satisfaction. Entertainment surprisingly was found insignificant towards use intentions. A mediation analysis further reveals that e-satisfaction partially mediates utilitarian value.
Keywords: ECM model; online sharing; purposive utilitarian value; PUV; entertainment hedonic value; EHV; e-satisfaction; continuous use intentions.
Impact of perceived risks on consumers purchase intention while buying Luxury items online
by PRESHITA NEHA TUDU, GYAN PRAKASH
Abstract: Internet has brought about a paradigm shift in the way shopping is done. From brick and mortar to virtual store, e-shopping is easy and time saving. However, consumer still perceive buying products online risky, especially if the items are luxury. The present study investigate the impact of perceived risks on consumers online purchase intention of Luxury items. Through snowball sampling 242 usable responses were collected from consumers. This research takes into consideration apparel and watch as it is bought by both the genders. SEM analyzed data and evaluated model fit. Result revealed that perceived financial risk, perceived functional risk and perceived psychological risk had a significant negative effect on online purchase intention. However, perceived physical risk had insignificant negative effect on online purchase intention. Marketers may use these findings for developing policies and strategies to provide safe and trustworthy online shopping experience. This research is one of the prefatory investigations in Indian context that examine the impact of different perceived risks while purchasing luxurious items online.
Keywords: Online purchasing behaviour; behavior intention; Luxury Products; Perceived risk; perceived financial risk; perceived functional risk; perceived psychological risk; perceived physical risk; Purchase Intention; India.