Forthcoming and Online First Articles

International Journal of Business Environment

International Journal of Business Environment (IJBE)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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International Journal of Business Environment (7 papers in press)

Regular Issues

  •   Free full-text access Open AccessWOM credibility and eWOM credibility and their consequences for engagement
    ( Free Full-text Access ) CC-BY-NC-ND
    by Ricardo Castaño, Diana Escandon-Barbosa 
    Abstract: Engagement is relevant to understanding the profitable relationship that exists between customers and organisations in a market. This can be evidenced by studying the credibility of WOM and the credibility of eWOM and their impact on engagement. Currently, there is no evidence from other studies to validate this relationship. This article initially analyses how message quality, integrity, extraversion, and ease of use are antecedents of WOM and eWOM credibility and then analyses how the latter generates engagement. This research studies 645 people who for different reasons made trips to national and/or international destinations, and with this input, a structural equation model is presented using SmartPLS (3.0). As a result, it was found that there is a positive relationship between the credibility of WOM, the credibility of eWOM, and engagement. This research serves as the basis for expanding knowledge and customer management in organisations.
    Keywords: credibility; word of mouth; WOM; electronic word of mouth; eWOM; engagement; satisfaction; integrity; ease of use; message quality; extraversion.
    DOI: 10.1504/IJBE.2022.10044020
  • Developing a model to analyse customers' purchasing intention with emphasise on the role of eWOM dimensions in social networks   Order a copy of this article
    by Homa Kavoosi Kalejahi, Hossein Bodaghi Khajeh Noubar, Reza Rostamzadeh 
    Abstract: Social networks have played growing role in establishment of electronic word of mouth (eWOM) among users of household instruments. This study analyses effect of eWOM dimensions on customer’s purchasing intention via online community on platform of social networks. This research is descriptive-survey type and data were collected from a sample of 380 Iranian respondents of LG products using online questionnaire. SPSS and Smart PLS software packs were utilised for analysis. The results showed that eWOM behaviour, strong and weak social ties/communications of eWOM and informative dimensions were the main factors for occurrence of eWOM behaviors in online purchase. Also, the given results indicated that perceived quality might also impact e-trust showing improvement of customer’s satisfaction. The performance of main features in social networks (trust and high quality) can improve eWOM activities in social networks, but characteristics of normative influence only helps to improvement of relations among e-trust with perceived quality.
    Keywords: electronic word of mouth; eWOM; perceived quality; purchasing intention; social networks.
    DOI: 10.1504/IJBE.2021.10042396
  • Business models competition based on knowledge assets   Order a copy of this article
    by Leandro Pereira, Carlos Jeronimo, Álvaro Dias, Renato Lopes Da Costa, Rui Gonçalves, Natália Teixeira 
    Abstract: All organisations have trouble pointing out exactly what makes their customers choose their services. In a great uncertainty time, all the details count to be successful and to gain new business. This research was designed to understand the main causes to close a deal in B2B, in the management consulting around Europe. The aim was to determine if it is possible to isolate the relevant features responsible for the acceptance of service proposals in management consulting context based on historical data. The objectives were to highlight these variables, use them to construct a predictive model, and suggest performance improvements, to allow organisations to manage their time more effectively and efficiently. The sample was used to train a logistic regression model which achieved excellent classifications. The findings of the research rank the most critical success factors in B2B consulting which determines customer conversion and shows that variables Technical credibility at proposal stage and Budget availability are the ones more influential to close a deal.
    Keywords: consulting; competitiveness; predictive model; sales management; customer relationship management; CRM; B2B services.
    DOI: 10.1504/IJBE.2021.10042397
  • A review of two decades of research on language in international and multicultural marketing (1997-2020)   Order a copy of this article
    by Yung-Hwal Park, Kevin Lehnert 
    Abstract: This comprehensive review piece investigates over two decades of research, reflecting on the crucial role of language in international marketing success. In coding and summarising 181 articles, this work highlights how language has impacted international-marketing-related outcomes across 19 specific content areas. Those content areas are then grouped into seven broad research themes relating to language: marketing communications; linguistics; branding; consumer behaviour; servicescape and retailing; internationalisation, supply chain and sales; bilingualism. We synthesise these themes and the common outcomes of the research. From these themes we highlight challenges to the field and explore future research in language in international marketing.
    Keywords: literature review; language; marketing; communication.
    DOI: 10.1504/IJBE.2021.10042852
  • South American business environment cost index: reforms for Brazil   Order a copy of this article
    by Petr Ekel, Patrícia Bernardes, Gláucia Maria Vasconcellos Vale, Matheus Pereira Libório 
    Abstract: The World Bank’s ease-of-doing-business index (EDBI) is the most popular instrument for measuring countries’ business environment conditions. Although useful to direct investments and guide reforms, researchers associate EDBI with problems such as: analyses from very different countries, data quality and calculation errors. This research seeks to overcome these problems with two objectives. First, to propose the South American Business environment cost index (BE-cost-index). Second, identify which cost sub-indicators most impact the business environment in Brazil. Principal component analysis is employed to construct the BE-cost-index. The opinion of Brazilian entrepreneurs and the analytical hierarchy process are used to identify the sub-indicators that most impact the business environment in Brazil. The contribution of the research is to offer useful information to guide/prioritise reforms that improve the quality of the business environment.
    Keywords: multivariate analysis; multicriteria analysis; composite indicators; business environment; investment attraction.
    DOI: 10.1504/IJBE.2021.10043256
  • The impact of talent management practices on employees' job satisfaction   Order a copy of this article
    by Laith M. Almomani, Rateb Sweis, Bader Yousef Obeidat 
    Abstract: The present study investigates the impact of talent management (TM) practices, namely talent attraction, talent development, and talent retention, on employee job satisfaction in the majority of Jordanian commercial banks. Data have been collected from 256 employees using a self-administrated survey questionnaire. The convenience sampling technique is used. Validity and reliability tests were performed. Study hypotheses have been tested using multiple regression analysis. The most prominent result is a positive and significant effect of TM practices on employee job satisfaction. Opposite to previous studies, the study concludes that attracting talent does not have a significant impact on employee job satisfaction. In addition, the results reveal a significant statistical impact of talent development and retention on employee job satisfaction. In terms of contribution, this first study investigates the impact of TM practices on employee job satisfaction in Jordan. The study guides managers in the banking sector due to the provided suggestions on how managers can facilitate employee job satisfaction by implementing key TM practices.
    Keywords: talent management practices; talent attraction; talent developing; talent retention; employees’ job satisfaction; Jordanian commercial banks.
    DOI: 10.1504/IJBE.2021.10043619
  • Critical success factors for implementation of green human resource management in the organisations   Order a copy of this article
    by Ajith Kumar Shah, Akanksha Shukla 
    Abstract: To mitigate the problem of pollution and environmental deterioration, the organisations are heading towards the adoption of green practices. Green human resource management (GHRM) is one of those practices that may reduce the adverse impact of human-related activities on the environment. This research paper analyses the factors that lead to the implementation of GHRM in organisations through interpretative structural modelling (ISM). It is a conceptual study. ISM has been used to identify and analyse the factors leading to GHRM and develop a relationship among them. Further, MICMAC analysis is conducted to delineate the autonomous, linkage, dependent, and independent factors. In this study nine factors are identified, and a hierarchal relationship has been established. Green team is found to be the most important factor followed by green cafeteria and green employee involvement for implementation of GHRM in organisations.
    Keywords: green human resource management; GHRM; interpretative structural modelling; ISM; green team; green job analysis; MICMAC.
    DOI: 10.1504/IJBE.2022.10044613