International Journal of Web Engineering and Technology (IJWET)

International Journal of Web Engineering and Technology

2009 Vol.5 No.3

Special Issue on Service Science Management and Engineering (SSME) or Service Science

Guest Editors: Professor Lorna Uden and Professor Marjan Heričko

Editorial

Pages Title and author(s)
257-267Enhanced service provision through mobile technology utilisation in facility processes
Anne Tolman, Tapio Matinmikko, Veli Mottonen, Erkki Siira, Kauko Tulla, Pentti Vaha
DOI: 10.1504/IJWET.2009.031009
268-294Service innovation by SME
Lorna Uden, Marja Naaranoja
DOI: 10.1504/IJWET.2009.031010
295-312Analysis of productivity in Japanese information service industries
Kazunori Minetaki
DOI: 10.1504/IJWET.2009.031011
313-326Service systems framework focusing on value creation: case study
Yuriko Sawatani, Kiyoshi Niwa
DOI: 10.1504/IJWET.2009.031012
327-342A service science perspective on the design of social media activities
Jari Multisilta
DOI: 10.1504/IJWET.2009.031013
343-355Studies on customer services optimisation by using the SCIM – an application of the agent base modelling (ABM) technology to service science
Akira Kamoshida, Takao Terano, Bin Jiang, Hasnat Elias, Takashi Kikuchi
DOI: 10.1504/IJWET.2009.031014

 

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