International Journal of Services Operations and Informatics (IJSOI) Inderscience Publishers - linking academia, business and industry through research

International Journal of Services Operations and Informatics

Pages	Title and author(s)
95-114	Analysis of a batch retrial queue with Bernoulli vacation and starting failures Jau-Chuan Ke, Fu-Min Chang DOI: 10.1504/IJSOI.2010.031112
115-129	Does customer relationship matter in medical cosmeticology service context? Pi-Chuan Sun DOI: 10.1504/IJSOI.2010.031113
130-157	An empirical study of factors affecting customer loyalty – Taiwan high-speed rail service industry as an example Chin-Hung Liu, Shih-Kai Liao DOI: 10.1504/IJSOI.2010.031114
158-195	A conceptual model of connection of strategies and operations in organisations: a perspective of management control Hua Lin, Runtong Zhang, Birger Andersson DOI: 10.1504/IJSOI.2010.031115