International Journal of Services Operations and Informatics (IJSOI)

International Journal of Services Operations and Informatics

2010 Vol.5 No.2


Pages Title and author(s)
95-114Analysis of a batch retrial queue with Bernoulli vacation and starting failures
Jau-Chuan Ke, Fu-Min Chang
DOI: 10.1504/IJSOI.2010.031112
115-129Does customer relationship matter in medical cosmeticology service context?
Pi-Chuan Sun
DOI: 10.1504/IJSOI.2010.031113
130-157An empirical study of factors affecting customer loyalty – Taiwan high-speed rail service industry as an example
Chin-Hung Liu, Shih-Kai Liao
DOI: 10.1504/IJSOI.2010.031114
158-195A conceptual model of connection of strategies and operations in organisations: a perspective of management control
Hua Lin, Runtong Zhang, Birger Andersson
DOI: 10.1504/IJSOI.2010.031115

 

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